Compare FreshChat and Trengo
At a Glance
Market Segments
Small-Business (57.9% of reviews)
Small-Business (72.5% of reviews)
Entry-Level Pricing
$0.00
€349.00 10 User Per Month
FreshChat
Star Rating
(498)4.4 out of 5
Market Segments
Small-Business (57.9% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 4 pricing plans
Trengo
Star Rating
(246)4.3 out of 5
Market Segments
Small-Business (72.5% of reviews)
Pros & Cons
Entry-Level Pricing
€349.00 10 User Per Month
Browse all 2 pricing plans
FreshChat vs Trengo
When assessing the two solutions, reviewers found FreshChat easier to use, set up, and administer. However, reviewers felt that both vendors make it equally easy to do business overall.
- Reviewers felt that FreshChat meets the needs of their business better than Trengo.
- When comparing quality of ongoing product support, FreshChat and Trengo provide similar levels of assistance.
- When assessing product direction, FreshChat and Trengo received similar ratings from our reviewers.
Pricing
Entry-Level Pricing
Trengo
Boost
€349.00
10 User Per Month
Unify your inbox and automate the basics.
- Basic integrations
- White labelling
- Reporting
Free Trial
FreshChat
Free Trial is available
Trengo
Free Trial is available
Ratings
Meets Requirements
8.7
402
8.2
214
Ease of Use
9.1
404
8.6
218
Ease of Setup
8.8
258
8.2
159
Ease of Admin
9.0
245
8.3
141
Quality of Support
8.8
396
8.8
218
Has the product been a good partner in doing business?
8.8
241
8.8
142
Product Direction (% positive)
9.0
403
9.0
218
Features by Category
Ticket and Case Management
Not enough data
8.3
30
Not enough data
8.2
30
Not enough data
8.2
29
Not enough data
8.0
31
Not enough data
6.7
25
Not enough data
7.7
26
Not enough data
8.2
30
Not enough data
8.1
29
Generative AI
Not enough data
7.2
15
Not enough data
7.1
15
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Feature Not Available
Not enough data
8.0
32
Not enough data
7.7
32
Not enough data
7.9
30
Not enough data
6.8
25
Platform
Not enough data
6.7
32
8.5
273
|
Verified
7.7
73
|
Verified
Not enough data
8.0
34
Not enough data
7.8
30
Not enough data
7.3
33
Not enough data
7.7
32
Messenger
8.9
43
|
Verified
Not enough data
8.4
45
|
Verified
Not enough data
9.4
48
|
Verified
Not enough data
9.1
48
|
Verified
Not enough data
Channels
8.7
38
|
Verified
Not enough data
9.0
45
|
Verified
Not enough data
8.8
32
Not enough data
9.0
32
|
Verified
Not enough data
8.9
37
|
Verified
Not enough data
Customers
9.0
41
|
Verified
Not enough data
8.8
43
|
Verified
Not enough data
8.6
44
|
Verified
Not enough data
8.9
38
|
Verified
Not enough data
8.9
38
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
8.5
84
Not enough data
7.5
70
Not enough data
6.8
70
Design
Not enough data
7.6
72
Not enough data
6.9
67
Not enough data
7.7
78
Not enough data
7.7
76
Not enough data
7.6
70
Generative AI
Not enough data
6.0
55
Not enough data
6.1
54
Inbox Tools
Not enough data
8.8
24
Not enough data
7.7
20
Not enough data
7.3
19
Not enough data
7.5
22
Coordination Tools
Not enough data
7.5
14
Not enough data
7.5
20
Not enough data
7.6
16
Software Options
Not enough data
7.6
17
Not enough data
7.0
18
Email Client - Agentic AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
Not enough data
Not enough data
Not enough data
Not enough data
Platform Data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Journey Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
8.5
103
Not enough data
8.6
104
Not enough data
8.9
102
Not enough data
8.7
99
Not enough data
8.6
83
Not enough data
Platform
9.2
105
Not enough data
8.9
100
Not enough data
8.8
100
Not enough data
8.5
99
Not enough data
8.4
78
Not enough data
9.0
93
Not enough data
8.8
94
Not enough data
Generative AI
8.4
42
Not enough data
8.6
42
Not enough data
Conversational Platform
8.6
148
7.8
43
Feature Not Available
7.9
39
8.5
127
7.1
36
8.6
111
7.6
37
Support Automation
8.6
133
7.3
36
8.6
135
7.2
35
8.5
134
7.0
33
8.8
116
7.1
38
Generative AI
8.5
61
Feature Not Available
8.5
61
Feature Not Available
Sorting & Filtering
Not enough data
6.9
7
Not enough data
7.6
7
Not enough data
6.2
7
Not enough data
7.1
7
Integrations
Not enough data
6.9
6
Not enough data
4.8
7
Not enough data
4.5
7
Time Management
Not enough data
8.1
7
Not enough data
7.9
7
Not enough data
5.2
7
Generative AI
Not enough data
4.8
7
Not enough data
4.5
7
Not enough data
5.2
7
Agentic AI - Email Management
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
7.7
13
Not enough data
5.7
12
Not enough data
7.1
13
Automation
Not enough data
6.7
12
Not enough data
7.4
12
Not enough data
6.7
12
Artificial Intelligence
Not enough data
6.8
12
Not enough data
7.7
13
Not enough data
6.8
12
Generative AI
8.5
73
6.5
27
8.6
72
6.3
26
7.8
73
6.0
27
Communication
9.2
281
|
Verified
8.2
50
|
Verified
8.5
295
|
Verified
8.0
57
|
Verified
8.4
202
|
Verified
7.5
40
8.9
248
|
Verified
7.9
42
|
Verified
8.2
138
|
Verified
7.4
35
Internal Use
8.5
273
|
Verified
7.7
73
|
Verified
8.7
268
|
Verified
7.7
51
|
Verified
8.4
221
|
Verified
7.5
40
8.7
256
|
Verified
7.5
46
|
Verified
9.0
253
|
Verified
8.8
57
|
Verified
8.5
255
|
Verified
7.7
55
|
Verified
Generative AI
8.9
33
Feature Not Available
Self-Service Experience
8.9
92
7.5
31
8.7
93
7.3
30
8.4
80
Feature Not Available
8.5
67
7.7
27
8.6
69
7.8
27
Self-Service Platform
9.1
74
7.9
30
8.9
77
8.1
32
8.0
68
7.0
26
8.8
77
7.6
30
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
9.2(won by 3.1)
23
6.1
22
9.5(won by 3.3)
23
6.2
22
Process
9.4(won by 0.9)
43
8.5
36
9.4(won by 0.8)
48
8.6
35
9.2(won by 1.5)
42
7.7
28
Channels
9.2(won by 0.6)
50
8.6
42
9.2(won by 0.7)
53
8.5
40
9.5(won by 1.3)
53
8.2
38
9.0(won by 3.3)
43
5.7
33
9.3(won by 1.3)
44
8.0
35
Insight
9.2(won by 2.0)
41
7.2
27
8.9(won by 1.4)
49
7.5
34
9.2(won by 2.0)
46
7.2
29
9.1(won by 1.4)
48
7.7
32
Generative AI
Not enough data
6.4
11
Not enough data
6.4
11
WhatsApp Messaging - WhatsApp Marketing
Not enough data
7.3
5
Not enough data
6.0
5
Not enough data
8.0
5
Not enough data
7.3
5
Not enough data
6.7
5
Not enough data
8.3
5
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
5.3
5
Not enough data
6.0
5
Not enough data
3.7
5
Not enough data
4.0
5
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
FreshChat and Trengo are categorized as Conversational Support, Social Customer Service, Live Chat, and Customer Self-Service
Unique Categories
Reviews
Reviewers' Company Size
FreshChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Trengo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.4%
Computer Software
10.0%
Consumer Services
8.0%
Financial Services
5.6%
Retail
4.8%
Other
61.3%
Leisure, Travel & Tourism
7.4%
Apparel & Fashion
5.3%
Consumer Services
4.9%
Retail
4.9%
Information Technology and Services
4.1%
Other
73.4%
Alternatives
Discussions
How do I set up a chat bot to respond to FAQ's automatically?
3 Comments
VS
Hey Jonathan. Can we get in touch with you directly ? We will need to train the Bots to understand the FAQs and ensure it also understands Intent and You can...Read more
Can we see the ticket details and the possibility of modification ?
2 Comments
G2
Have you lost hope of ever recovering your money from scam brokers or platform ?? I have good news for you and yes it is 97% possible for you to recover...Read more
Understand Whatsapp integration first if it is critical
1 Comment
Official Response from FreshChat
"With our Whatsapp integration businesses can
- Engage with their customers on Whatsapp
- Help customers help themselves by talking to a chatbot
- Use...Read more
Trengo has no discussions with answers
