# Freshchat vs Sprout Social Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Sprout Social excels in social media management, with users appreciating its ability to centralize messages into one inbox and enhance reporting accuracy. This feature significantly aids in planning and managing social media platforms effectively.
- **Users say** FreshChat shines in customer conversation management, particularly with its single dashboard that consolidates messages from multiple platforms. This functionality helps teams respond quickly and maintain better organization, which is crucial for customer support.
- **Reviewers mention** that Sprout Social's user-friendly interface and easy setup process are standout features, making it a favorite among users who value a smooth onboarding experience. Many users have highlighted how intuitive the platform is for scheduling content and accessing analytics.
- **According to verified reviews** , FreshChat's AI capabilities, particularly the AI Freddy chatbot, are highly praised for their effectiveness in automating responses and saving time for support teams. Users find configuring the botflow straightforward, which enhances their overall experience.
- **Users appreciate** that while both platforms offer good support, FreshChat has a slight edge in quality of support and product direction, with reviewers noting helpful consultations that guide setup and configuration to meet specific needs.
- **G2 reviewers highlight** that despite FreshChat's strengths, Sprout Social's overall satisfaction ratings are significantly higher, indicating a more robust performance in the social customer service category, which may be a deciding factor for businesses focused on social media engagement.



| | Freshchat | Sprout Social | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 499 | 6,582 | 
| **Largest Market Segment** | Small-Business (58.2% of reviews) | Small-Business (44.7% of reviews) | 
| **Entry Level Price** | $0.00 | Starting at $79.00 1 user/per month (billed annually) | 

---
## Top Pros & Cons

### Freshchat

Pros:
- Ease of Use (14 reviews)
- Helpful (10 reviews)

Cons:
- AI Limitations (5 reviews)
- Chatbot Issues (5 reviews)

### Sprout Social

Pros:
- Ease of Use (1819 reviews)
- Post Scheduling (1211 reviews)

Cons:
- Missing Features (707 reviews)
- Limited Features (527 reviews)

---
## Ratings Comparison
| Rating | Freshchat | Sprout Social | 
|---|---|---|
  | **Meets Requirements** | 8.6 (403 reviews) | 8.5 (5563 reviews) | 
  | **Ease of Use** | 9.1 (405 reviews) | 8.8 (5628 reviews) | 
  | **Ease of Setup** | 8.7 (259 reviews) | 8.7 (3974 reviews) | 
  | **Ease of Admin** | 9.0 (246 reviews) | 8.8 (2309 reviews) | 
  | **Quality of Support** | 8.7 (397 reviews) | 8.6 (4970 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (242 reviews) | 8.7 (2273 reviews) | 
  | **Product Direction (% positive)** | 9.0 (404 reviews) | 8.9 (5431 reviews) | 

---
## Pricing

### Freshchat

#### Entry-Level Pricing

Plan: Free

Price: $0.00

Key Features:
- Chatbot builder
- Chatbot analytics
- Inbox Views

[Browse all 4 editions](https://www.g2.com/products/freshworks-freshchat/pricing)

#### Free Trial

Yes

### Sprout Social

#### Entry-Level Pricing

Plan: Essentials

Price: Starting at $79.00 1 user/per month (billed annually)

Description: Created for social media professionals focused on simplifying publishing workflows.

Key Features:
- Connect up to 5 social profiles
- Increase your visibility with optimal send times
- Track performance with profile and post-level reporting

[Browse all 5 editions](https://www.g2.com/products/sprout-social/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Social Media Analytics

| Product | Score | Reviews |
|---|---|---|
| **Freshchat** | N/A | N/A |
| **Sprout Social** | 7.3/10 | 3716 |

#### Social Analytics

| Feature | Freshchat | Sprout Social | 
|---|---|---|
| **Competitor Analysis** | Not enough data | 7.7 (2986 reviews) | 
| **Follower Analysis** | Not enough data | 7.8 (3158 reviews) | 
| **Post Performance** | Not enough data | 8.8 (3405 reviews) | 
| **Paid Campaign Tracking** | Not enough data | 7.2 (2602 reviews) | 
| **Attribution** | Not enough data | 7.0 (2605 reviews) | 
| **Hashtag Analytics** | Not enough data | 7.3 (2369 reviews) | 
| **Sentiment Analysis** | Not enough data | 7.1 (2309 reviews) | 

#### Reports & Dashboards

| Feature | Freshchat | Sprout Social | 
|---|---|---|
| **Report Customizability** | Not enough data | 8.1 (3248 reviews) | 
| **Report Exporting** | Not enough data | 8.5 (3280 reviews) | 
| **Scalability** | Not enough data | 8.5 (3167 reviews) | 
| **White Label** | Not enough data | Feature Not Available | 

#### Agentic AI - Social Media Analytics

| Feature | Freshchat | Sprout Social | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.2 (891 reviews) | 
| **Cross-system Integration** | Not enough data | 6.3 (891 reviews) | 
| **Adaptive Learning** | Not enough data | 6.2 (878 reviews) | 
| **Proactive Assistance** | Not enough data | 6.3 (886 reviews) | 
| **Decision Making** | Not enough data | 6.3 (889 reviews) | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Freshchat** | 8.9/10 | 52 |
| **Sprout Social** | N/A | N/A |

#### Messenger

| Feature | Freshchat | Sprout Social | 
|---|---|---|
| **Sequencing** | 8.9 (43 reviews) ✓ Verified | Not enough data | 
| **AI** | 8.4 (45 reviews) ✓ Verified | Not enough data | 
| **Live Chat** | 9.4 (48 reviews) ✓ Verified | Not enough data | 
| **Customization Interface** | 9.1 (48 reviews) ✓ Verified | Not enough data | 

#### Channels

| Feature | Freshchat | Sprout Social | 
|---|---|---|
| **Social Media** | 8.7 (38 reviews) ✓ Verified | Not enough data | 
| **Website** | 9.0 (45 reviews) ✓ Verified | Not enough data | 
| **Text Message (SMS)** | 8.8 (32 reviews) | Not enough data | 
| **Voice Assistants** | 9.0 (32 reviews) ✓ Verified | Not enough data | 
| **Other** | 8.9 (37 reviews) ✓ Verified | Not enough data | 

#### Customers

| Feature | Freshchat | Sprout Social | 
|---|---|---|
| **Targeting** | 9.0 (41 reviews) ✓ Verified | Not enough data | 
| **Profiles** | 8.8 (43 reviews) ✓ Verified | Not enough data | 
| **Analytics** | 8.6 (44 reviews) ✓ Verified | Not enough data | 
| **Lead Gathering** | 8.9 (38 reviews) ✓ Verified | Not enough data | 
| **Sales Conversion** | 8.9 (38 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Conversational Marketing

| Feature | Freshchat | Sprout Social | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Social Media Management

| Product | Score | Reviews |
|---|---|---|
| **Freshchat** | N/A | N/A |
| **Sprout Social** | 7.5/10 | 4780 |

#### Content & Collaboration

| Feature | Freshchat | Sprout Social | 
|---|---|---|
| **Content Calendar** | Not enough data | 8.9 (3245 reviews) | 
| **Content Library** | Not enough data | 7.9 (2931 reviews) | 
| **Shared Inbox** | Not enough data | 8.2 (3040 reviews) | 
| **Approval Workflows** | Not enough data | 8.0 (2921 reviews) | 
| **Users and Permissions** | Not enough data | 8.3 (3021 reviews) | 
| **Content Creation** | Not enough data | Feature Not Available | 

#### Social Management

| Feature | Freshchat | Sprout Social | 
|---|---|---|
| **Social Analytics** | Not enough data | 8.6 (4455 reviews) | 
| **Social Publishing** | Not enough data | 8.9 (4511 reviews) | 
| **Campaign Optimization** | Not enough data | 8.1 (3841 reviews) | 
| **Social Engagement** | Not enough data | 8.5 (4279 reviews) | 
| **Social Ads** | Not enough data | Feature Not Available | 
| **Campaign Planning** | Not enough data | 7.9 (2922 reviews) | 
| **Hashtag Capabilites** | Not enough data | 7.5 (2504 reviews) | 

#### Agentic AI - Social Media Management

| Feature | Freshchat | Sprout Social | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.2 (1062 reviews) | 
| **Multi-step Planning** | Not enough data | 6.4 (1053 reviews) | 
| **Cross-system Integration** | Not enough data | 6.6 (1073 reviews) | 
| **Adaptive Learning** | Not enough data | 6.5 (1046 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.4 (1035 reviews) | 
| **Proactive Assistance** | Not enough data | 6.4 (1036 reviews) | 
| **Decision Making** | Not enough data | 6.5 (1035 reviews) | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Freshchat** | 8.7/10 | 117 |
| **Sprout Social** | N/A | N/A |

#### Responses

| Feature | Freshchat | Sprout Social | 
|---|---|---|
| **Customization** | 8.5 (103 reviews) | Not enough data | 
| **Control** | 8.6 (104 reviews) | Not enough data | 
| **Route To Human** | 8.9 (102 reviews) | Not enough data | 
| **Menu bars** | 8.7 (99 reviews) | Not enough data | 
| **Drip sequences** | 8.6 (83 reviews) | Not enough data | 

#### Platform

| Feature | Freshchat | Sprout Social | 
|---|---|---|
| **Live chat** | 9.2 (105 reviews) | Not enough data | 
| **Integrations** | 8.9 (100 reviews) | Not enough data | 
| **Branding** | 8.8 (100 reviews) | Not enough data | 
| **Analytics** | 8.5 (99 reviews) | Not enough data | 
| **A/B testing** | 8.4 (78 reviews) | Not enough data | 
| **Role-based access** | 9.0 (93 reviews) | Not enough data | 
| **Collection of information** | 8.8 (94 reviews) | Not enough data | 

#### Generative AI

| Feature | Freshchat | Sprout Social | 
|---|---|---|
| **AI Text Generation** | 8.4 (42 reviews) | Not enough data | 
| **AI Text Summarization** | 8.6 (42 reviews) | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Freshchat** | 8.6/10 | 165 |
| **Sprout Social** | N/A | N/A |

#### Conversational Platform

| Feature | Freshchat | Sprout Social | 
|---|---|---|
| **Personalization** | 8.6 (148 reviews) | Not enough data | 
| **Omnichannel** | Feature Not Available | Not enough data | 
| **Contextual Engagement** | 8.5 (127 reviews) | Not enough data | 
| **Proactive Engagement** | 8.6 (111 reviews) | Not enough data | 

#### Support Automation

| Feature | Freshchat | Sprout Social | 
|---|---|---|
| **Intelligent Routing** | 8.6 (133 reviews) | Not enough data | 
| **Seamless Escalation** | 8.6 (135 reviews) | Not enough data | 
| **Transcripts** | 8.5 (134 reviews) | Not enough data | 
| **Self-Serve Support** | 8.8 (116 reviews) | Not enough data | 

#### Generative AI

| Feature | Freshchat | Sprout Social | 
|---|---|---|
| **AI Text Generation** | 8.5 (61 reviews) | Not enough data | 
| **AI Text Summarization** | 8.5 (61 reviews) | Not enough data | 

### Social Media Listening Tools

| Product | Score | Reviews |
|---|---|---|
| **Freshchat** | N/A | N/A |
| **Sprout Social** | 7.4/10 | 2245 |

#### Monitoring & Listening

| Feature | Freshchat | Sprout Social | 
|---|---|---|
| **Social Measurement** | Not enough data | 8.5 (1919 reviews) | 
| **Influencer Identification** | Not enough data | 7.0 (1433 reviews) | 
| **Brand Monitoring** | Not enough data | 8.1 (1246 reviews) | 
| **Keyword Tracking** | Not enough data | 7.9 (1203 reviews) | 
| **Trend Analysis** | Not enough data | 7.7 (1174 reviews) | 
| **Competitor Analysis** | Not enough data | 7.8 (1197 reviews) | 

#### Agentic AI - Social Media Listening Tools

| Feature | Freshchat | Sprout Social | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.4 (386 reviews) | 
| **Cross-system Integration** | Not enough data | 6.5 (400 reviews) | 
| **Adaptive Learning** | Not enough data | 6.4 (385 reviews) | 
| **Proactive Assistance** | Not enough data | 6.4 (388 reviews) | 
| **Decision Making** | Not enough data | 6.5 (388 reviews) | 

#### Data Management & Analysis

| Feature | Freshchat | Sprout Social | 
|---|---|---|
| **Sentiment Analysis** | Not enough data | 7.5 (1218 reviews) | 
| **Social Reporting** | Not enough data | 8.6 (2019 reviews) | 
| **Alerts and Notifications** | Not enough data | 8.1 (1235 reviews) | 
| **Advanced Data Filtering** | Not enough data | 7.8 (1136 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Freshchat** | 8.6/10 | 336 |
| **Sprout Social** | N/A | N/A |

#### Generative AI

| Feature | Freshchat | Sprout Social | 
|---|---|---|
| **AI Text Generation** | 8.5 (73 reviews) | Not enough data | 
| **AI Text Summarization** | 8.6 (72 reviews) | Not enough data | 
| **AI Text-to-Speech** | 7.8 (73 reviews) | Not enough data | 

#### Communication

| Feature | Freshchat | Sprout Social | 
|---|---|---|
| **Pop-up Chat** | 9.2 (281 reviews) ✓ Verified | Not enough data | 
| **Notifications** | 8.5 (295 reviews) ✓ Verified | Not enough data | 
| **Targeted Emails** | 8.4 (202 reviews) ✓ Verified | Not enough data | 
| **In-App Messaging** | 8.9 (248 reviews) ✓ Verified | Not enough data | 
| **Co-Browsing** | 8.2 (138 reviews) ✓ Verified | Not enough data | 

####  Internal Use

| Feature | Freshchat | Sprout Social | 
|---|---|---|
| **Customization ** | 8.5 (273 reviews) ✓ Verified | Not enough data | 
| **Conversation Archiving** | 8.7 (269 reviews) ✓ Verified | Not enough data | 
| **Lead Development** | 8.4 (221 reviews) ✓ Verified | Not enough data | 
| **Knowledge Base** | 8.7 (256 reviews) ✓ Verified | Not enough data | 
| **Team Inbox ** | 9.0 (254 reviews) ✓ Verified | Not enough data | 
| **Customer Profiles** | 8.5 (255 reviews) ✓ Verified | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Freshchat** | 8.7/10 | 114 |
| **Sprout Social** | N/A | N/A |

#### Generative AI

| Feature | Freshchat | Sprout Social | 
|---|---|---|
| **AI Text Summarization** | 8.9 (33 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | Freshchat | Sprout Social | 
|---|---|---|
| **Knowledge Base** | 8.9 (92 reviews) | Not enough data | 
| **Searchable Articles** | 8.7 (93 reviews) | Not enough data | 
| **Community Forums** | 8.4 (80 reviews) | Not enough data | 
| **Mobile Optimization** | 8.5 (67 reviews) | Not enough data | 
| **Personalization** | 8.6 (69 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | Freshchat | Sprout Social | 
|---|---|---|
| **Branding** | 9.1 (74 reviews) | Not enough data | 
| **Automation** | 8.9 (77 reviews) | Not enough data | 
| **Artificial Intelligence** | 8.0 (68 reviews) | Not enough data | 
| **Integrations** | 8.8 (77 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Freshchat | Sprout Social | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Freshchat** | 9.2/10 | 58 |
| **Sprout Social** | 7.8/10 | 1643 |

#### Generative AI

| Feature | Freshchat | Sprout Social | 
|---|---|---|
| **AI Text Generation** | 9.2 (23 reviews) | 7.1 (867 reviews) | 
| **AI Text Summarization** | 9.5 (23 reviews) | 7.0 (851 reviews) | 

#### Process

| Feature | Freshchat | Sprout Social | 
|---|---|---|
| **Mentions** | 9.4 (43 reviews) | 8.4 (1476 reviews) | 
| **Tickets** | 9.4 (48 reviews) | 7.9 (1250 reviews) | 
| **Macros** | 9.2 (42 reviews) | 7.7 (1012 reviews) | 

#### Channels

| Feature | Freshchat | Sprout Social | 
|---|---|---|
| **Email** | 9.2 (50 reviews) | Feature Not Available | 
| **Social** | 9.2 (53 reviews) | 8.9 (1528 reviews) | 
| **Live Chat** | 9.5 (53 reviews) | Feature Not Available | 
| **Phone** | 9.0 (43 reviews) | Feature Not Available | 
| **Text** | 9.3 (44 reviews) | Feature Not Available | 

#### Insight

| Feature | Freshchat | Sprout Social | 
|---|---|---|
| **Surveys** | 9.2 (41 reviews) | 7.4 (1128 reviews) | 
| **Reporting** | 8.9 (49 reviews) | 8.4 (1441 reviews) | 
| **Visitor Activity** | 9.2 (46 reviews) | Feature Not Available | 
| **Help Desk** | 9.1 (48 reviews) | Feature Not Available | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Freshchat** | N/A | N/A |
| **Sprout Social** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Freshchat | Sprout Social | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Freshchat | Sprout Social | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | Freshchat | Sprout Social | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | Freshchat | Sprout Social | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Freshchat** | N/A | N/A |
| **Sprout Social** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Freshchat | Sprout Social | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Social Customer Service Software](https://www.g2.com/categories/social-customer-service)

**Unique to Freshchat (6):** [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Chatbots Software](https://www.g2.com/categories/chatbots), [Live Chat Software](https://www.g2.com/categories/live-chat), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents)

**Unique to Sprout Social (4):** [Social Media Suites](https://www.g2.com/categories/social-media-suites), [Social Media Listening Tools](https://www.g2.com/categories/social-media-listening-tools), [Social Media Management Tools](https://www.g2.com/categories/social-media-mgmt), [Social Media Analytics Software](https://www.g2.com/categories/social-media-analytics)


---
## Reviewer Demographics

### By Company Size

| Segment | Freshchat | Sprout Social | 
|---|---|---|
| **Small-Business** | 58.2% | 44.7% | 
| **Mid-Market** | 35.5% | 37.7% | 
| **Enterprise** | 6.2% | 17.6% | 

### By Industry

#### Freshchat

- **Information Technology and Services:** 10.4%
- **Computer Software:** 9.9%
- **Consumer Services:** 8.0%
- **Financial Services:** 5.6%
- **Retail:** 5.0%
- **Marketing and Advertising:** 4.1%
- **Internet:** 3.7%
- **Education Management:** 3.7%
- **Telecommunications:** 3.0%
- **Health, Wellness and Fitness:** 2.8%
- **Other:** 43.8%

#### Sprout Social

- **Marketing and Advertising:** 20.4%
- **Non-Profit Organization Management:** 6.2%
- **Higher Education:** 5.5%
- **Information Technology and Services:** 3.8%
- **Financial Services:** 3.2%
- **Computer Software:** 3.2%
- **Hospital & Health Care:** 2.9%
- **Retail:** 2.4%
- **Public Relations and Communications:** 2.4%
- **Health, Wellness and Fitness:** 2.2%
- **Other:** 47.8%

---
## Alternatives

### Alternatives to Freshchat

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3886 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6997 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1908 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1255 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (810 reviews)
- [Crisp](https://www.g2.com/products/crisp/reviews) — 4.5/5 stars (200 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4160 reviews)
- [Wati](https://www.g2.com/products/wati/reviews) — 4.6/5 stars (496 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7773 reviews)

### Alternatives to Sprout Social

- [Reputation](https://www.g2.com/products/reputation/reviews) — 4.5/5 stars (2469 reviews)
- [Sprinklr Social](https://www.g2.com/products/sprinklr-social/reviews) — 4.1/5 stars (1215 reviews)
- [Eclincher](https://www.g2.com/products/eclincher/reviews) — 4.6/5 stars (442 reviews)
- [Statusbrew](https://www.g2.com/products/statusbrew-inc/reviews) — 4.8/5 stars (250 reviews)
- [Hootsuite](https://www.g2.com/products/hootsuite/reviews) — 4.3/5 stars (7337 reviews)
- [Meltwater](https://www.g2.com/products/meltwater/reviews) — 4.1/5 stars (2658 reviews)
- [Vista Social](https://www.g2.com/products/vista-social/reviews) — 4.8/5 stars (1110 reviews)
- [Brandwatch Social Media Management](https://www.g2.com/products/brandwatch-social-media-management/reviews) — 4.0/5 stars (983 reviews)
- [Agorapulse](https://www.g2.com/products/agorapulse/reviews) — 4.5/5 stars (973 reviews)
- [Sendible](https://www.g2.com/products/sendible/reviews) — 4.5/5 stars (905 reviews)

---
## Top Discussions

### Freshchat

- Title: [How do I set up a chat bot to respond to FAQ's automatically?](https://www.g2.com/discussions/how-do-i-set-up-a-chat-bot-to-respond-to-faq-s-automatically) — 3 comments, 1 upvote
  > **Top comment:** "Hey Jonathan. Can we get in touch with you directly ? We will need to train the Bots to understand the FAQs and ensure it also understands Intent and You can..."
- Title: [Can we see the ticket details and the possibility of modification ?](https://www.g2.com/discussions/can-we-see-the-ticket-details-and-the-possibility-of-modification) — 2 comments
  > **Top comment:** "Have you lost hope of ever recovering your money from scam brokers or platform ?? I have good news for you and yes it is 97% possible for you to recover..."
- Title: [Understand Whatsapp integration first if it is critical](https://www.g2.com/discussions/understand-whatsapp-integration-first-if-it-is-critical) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** ""With our Whatsapp integration businesses can
- Engage with their customers on Whatsapp
- Help customers help themselves by talking to a chatbot
- Use..."
- Title: [how  can  we develop Freshdesk Messaging ?](https://www.g2.com/discussions/how-can-we-develop-freshdesk-messaging) — 1 comment *(includes official response)*
  > **Top comment:** "Freshdesk Messaging (now called Freshchat) is a cloud-based product and doesn't need to be updated or developed by the end customers. If you are facing any..."
- Title: [how to merge the fresh desk with the fresh chat and make calls and chats in the same time ?](https://www.g2.com/discussions/how-to-merge-the-fresh-desk-with-the-fresh-chat-and-make-calls-and-chats-in-the-same-time) — 1 comment, 1 upvote
  > **Top comment:** "Recovering your lost bitcoin or funds as the case might be, is not what you can do alone, you’d require the service of a trained specialist. A recovery..."

### Sprout Social

- Title: [Is there a place of education for users?](https://www.g2.com/discussions/15585-is-there-a-place-of-education-for-users) — 7 comments, 1 upvote
  > **Top comment:** "General education: https://sproutsocial.com/insights/webinars/ and overall intro webinar:..."
- Title: [Is Sprout Social legit?](https://www.g2.com/discussions/is-sprout-social-legit) — 4 comments, 1 upvote
  > **Top comment:** "Yes!"
- Title: [Does Sprout Social have a free plan?](https://www.g2.com/discussions/does-sprout-social-have-a-free-plan) — 3 comments
  > **Top comment:** "No"
- Title: [How can I access a more affordable reasonably priced membership with Sprout Social](https://www.g2.com/discussions/how-can-i-access-a-more-affordable-reasonably-priced-membership-with-sprout-social) — 3 comments, 1 upvote
  > **Top comment:** "The best option? Get directly in contact with a sales rep. They'll be able to offer you a custom-made offer that suits your needs and budget. 
"
- Title: [What can sprout social do?](https://www.g2.com/discussions/what-can-sprout-social-do) — 2 comments
  > **Top comment:** "It’s a great tool for social listening "

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/freshworks-freshchat-vs-sprout-social)