# FreshChat, Rocket.Chat vs Fin Comparison

| | FreshChat | Rocket.Chat | Fin | 
|---|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.2 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 498 | 374 | 3,855 | 
| **Largest Market Segment** | Small-Business (58.2% of reviews) | Mid-Market (50.4% of reviews) | Small-Business (58.3% of reviews) | 
| **Entry Level Price** | $0.00 | Free Per Year | $0.99 1 Outcome | 

---
## Top Pros & Cons

### FreshChat

Pros:
- Ease of Use (11 reviews)
- Helpful (7 reviews)

Cons:
- AI Limitations (3 reviews)
- Difficult Learning (3 reviews)

### Rocket.Chat

Pros:
- Ease of Use (14 reviews)
- Features (11 reviews)

Cons:
- Not User-Friendly (7 reviews)
- User Interface (7 reviews)

### Fin

Pros:
- Helpful (378 reviews)
- Ease of Use (356 reviews)

Cons:
- Missing Features (135 reviews)
- AI Limitations (117 reviews)

---
## Ratings Comparison
| Rating | FreshChat | Rocket.Chat | Fin | 
|---|---|---|---|
  | **Meets Requirements** | 8.6 (403 reviews) | 8.6 (282 reviews) | 8.7 (2904 reviews) | 
  | **Ease of Use** | 9.1 (405 reviews) | 8.7 (289 reviews) | 8.9 (2935 reviews) | 
  | **Ease of Setup** | 8.7 (259 reviews) | 8.2 (130 reviews) | 8.4 (1532 reviews) | 
  | **Ease of Admin** | 9.0 (246 reviews) | 8.3 (123 reviews) | 8.6 (1360 reviews) | 
  | **Quality of Support** | 8.7 (397 reviews) | 8.0 (237 reviews) | 8.6 (2798 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (242 reviews) | 8.2 (110 reviews) | 8.8 (1355 reviews) | 
  | **Product Direction (% positive)** | 9.0 (404 reviews) | 8.4 (278 reviews) | 8.8 (2753 reviews) | 

---
## Pricing

### FreshChat

#### Entry-Level Pricing

Plan: Free

Price: $0.00

Key Features:
- Chatbot builder
- Chatbot analytics
- Inbox Views

[Browse all 4 editions](https://www.g2.com/products/freshworks-freshchat/pricing)

#### Free Trial

Yes

### Rocket.Chat

#### Entry-Level Pricing

Plan: Starter

Price: Free Per Year

Description: Ideal for technical evaluation or small businesses

Key Features:
- Up to 50 users
- Self-managed only
- CORE CAPABILITIES, INCLUDING:

[Browse all 4 editions](https://www.g2.com/products/rocket-chat/pricing)

#### Free Trial

No

### Fin

#### Entry-Level Pricing

Plan: Fin with your current helpdesk

Price: $0.99 1 Outcome

Description: Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund – no questions asked.

Key Features:
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more

[Browse all 4 editions](https://www.g2.com/products/fin/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **FreshChat** | N/A | N/A |
| **Rocket.Chat** | N/A | N/A |
| **Fin** | 8.5/10 | 1908 |

#### Ticket and Case Management

| Feature | FreshChat | Rocket.Chat | Fin | 
|---|---|---|---|
| **Ticket creation user experience** | Not enough data | Not enough data | 8.6 (1105 reviews) ✓ Verified | 
| **Ticket response user experience** | Not enough data | Not enough data | 8.8 (1126 reviews) ✓ Verified | 
| **Workflow** | Not enough data | Not enough data | 8.7 (1103 reviews) ✓ Verified | 
| **Response Automation** | Not enough data | Not enough data | 8.6 (1154 reviews) ✓ Verified | 
| **SLA Management** | Not enough data | Not enough data | 8.3 (682 reviews) ✓ Verified | 
| **Attachments/Screencasts** | Not enough data | Not enough data | 8.8 (1139 reviews) ✓ Verified | 
| **Ticket Collaboration** | Not enough data | Not enough data | 8.8 (1064 reviews) ✓ Verified | 
| **Customer and Contacts Database** | Not enough data | Not enough data | 8.6 (966 reviews) ✓ Verified | 

#### Generative AI

| Feature | FreshChat | Rocket.Chat | Fin | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 8.3 (249 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 8.2 (250 reviews) | 

#### Agentic AI - Help Desk

| Feature | FreshChat | Rocket.Chat | Fin | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 7.8 (62 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 8.3 (62 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 7.9 (62 reviews) | 

#### Communication Channels

| Feature | FreshChat | Rocket.Chat | Fin | 
|---|---|---|---|
| **Customer Portal** | Not enough data | Not enough data | 8.8 (895 reviews) ✓ Verified | 
| **Email to Case** | Not enough data | Not enough data | 8.8 (1095 reviews) ✓ Verified | 
| **Chat/Live Support** | Not enough data | Not enough data | 9.4 (1271 reviews) ✓ Verified | 
| **Social Integration** | Not enough data | Not enough data | 8.3 (813 reviews) | 
| **Voice** | Not enough data | Not enough data | 7.6 (525 reviews) | 

#### Platform

| Feature | FreshChat | Rocket.Chat | Fin | 
|---|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 8.1 (723 reviews) ✓ Verified | 
| **Customization ** | 8.5 (273 reviews) ✓ Verified | 8.0 (109 reviews) ✓ Verified | 8.2 (1270 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 8.7 (826 reviews) ✓ Verified | 
| **Integration** | Not enough data | Not enough data | 8.7 (791 reviews) ✓ Verified | 
| **Reporting** | Not enough data | Not enough data | 8.1 (1019 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | Not enough data | 8.2 (1019 reviews) ✓ Verified | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **FreshChat** | 8.9/10 | 52 |
| **Rocket.Chat** | N/A | N/A |
| **Fin** | 8.4/10 | 562 |

#### Messenger

| Feature | FreshChat | Rocket.Chat | Fin | 
|---|---|---|---|
| **Sequencing** | 8.9 (43 reviews) ✓ Verified | Not enough data | 8.8 (383 reviews) ✓ Verified | 
| **AI** | 8.4 (45 reviews) ✓ Verified | Not enough data | 8.1 (363 reviews) ✓ Verified | 
| **Live Chat** | 9.4 (48 reviews) ✓ Verified | Not enough data | 9.3 (478 reviews) ✓ Verified | 
| **Customization Interface** | 9.1 (48 reviews) ✓ Verified | Not enough data | 8.5 (327 reviews) ✓ Verified | 

#### Channels

| Feature | FreshChat | Rocket.Chat | Fin | 
|---|---|---|---|
| **Social Media** | 8.7 (38 reviews) ✓ Verified | Not enough data | 8.0 (293 reviews) ✓ Verified | 
| **Website** | 9.0 (45 reviews) ✓ Verified | Not enough data | 9.0 (438 reviews) ✓ Verified | 
| **Text Message (SMS)** | 8.8 (32 reviews) | Not enough data | 7.9 (207 reviews) ✓ Verified | 
| **Voice Assistants** | 9.0 (32 reviews) ✓ Verified | Not enough data | 7.3 (121 reviews) | 
| **Other** | 8.9 (37 reviews) ✓ Verified | Not enough data | 8.1 (229 reviews) ✓ Verified | 

#### Customers

| Feature | FreshChat | Rocket.Chat | Fin | 
|---|---|---|---|
| **Targeting** | 9.0 (41 reviews) ✓ Verified | Not enough data | 8.8 (428 reviews) ✓ Verified | 
| **Profiles** | 8.8 (43 reviews) ✓ Verified | Not enough data | 8.6 (432 reviews) ✓ Verified | 
| **Analytics** | 8.6 (44 reviews) ✓ Verified | Not enough data | 8.2 (436 reviews) ✓ Verified | 
| **Lead Gathering** | 8.9 (38 reviews) ✓ Verified | Not enough data | 8.3 (387 reviews) ✓ Verified | 
| **Sales Conversion** | 8.9 (38 reviews) ✓ Verified | Not enough data | 8.2 (379 reviews) ✓ Verified | 

#### Agentic AI - Conversational Marketing

| Feature | FreshChat | Rocket.Chat | Fin | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Business Instant Messaging

| Product | Score | Reviews |
|---|---|---|
| **FreshChat** | N/A | N/A |
| **Rocket.Chat** | 8.3/10 | 219 |
| **Fin** | N/A | N/A |

#### Business Instant Messaging

| Feature | FreshChat | Rocket.Chat | Fin | 
|---|---|---|---|
| **File Sharing** | Not enough data | 8.6 (165 reviews) | Not enough data | 
| **Notifications** | Not enough data | 8.1 (175 reviews) | Not enough data | 
| **Search** | Not enough data | 8.0 (167 reviews) | Not enough data | 

#### Business Instant Messaging 

| Feature | FreshChat | Rocket.Chat | Fin | 
|---|---|---|---|
| **Audio Conferencing** | Not enough data | 7.7 (108 reviews) | Not enough data | 
| **Video Conferencing** | Not enough data | 7.6 (103 reviews) | Not enough data | 

#### Business Instant Messaging

| Feature | FreshChat | Rocket.Chat | Fin | 
|---|---|---|---|
| **Mobile Application** | Not enough data | 7.8 (151 reviews) | Not enough data | 
| **Web Application** | Not enough data | 9.0 (170 reviews) | Not enough data | 
| **Integrations** | Not enough data | 8.5 (125 reviews) | Not enough data | 

#### Generative AI - Business Instant Messaging

| Feature | FreshChat | Rocket.Chat | Fin | 
|---|---|---|---|
| **Text Summarization** | Not enough data | 9.0 (5 reviews) | Not enough data | 

#### AI - Business Instant Messaging

| Feature | FreshChat | Rocket.Chat | Fin | 
|---|---|---|---|
| **AI Powered Search** | Not enough data | 9.0 (5 reviews) | Not enough data | 
| **Smart Notifications** | Not enough data | 9.3 (5 reviews) | Not enough data | 
| **AI Powered Language Translation** | Not enough data | 7.7 (5 reviews) | Not enough data | 
| **Content Generation** | Not enough data | 7.0 (5 reviews) | Not enough data | 

#### Agentic AI - Business Instant Messaging

| Feature | FreshChat | Rocket.Chat | Fin | 
|---|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 

### Digital Adoption Platform

| Product | Score | Reviews |
|---|---|---|
| **FreshChat** | N/A | N/A |
| **Rocket.Chat** | N/A | N/A |
| **Fin** | 8.7/10 | 229 |

#### User Analysis

| Feature | FreshChat | Rocket.Chat | Fin | 
|---|---|---|---|
| **Survey Implementation** | Not enough data | Not enough data | 8.6 (140 reviews) | 
| **Data Analysis** | Not enough data | Not enough data | 8.4 (157 reviews) | 

#### User Support

| Feature | FreshChat | Rocket.Chat | Fin | 
|---|---|---|---|
| **User Segmentation** | Not enough data | Not enough data | 9.1 (167 reviews) | 
| **Multi-Language Support** | Not enough data | Not enough data | 8.1 (119 reviews) | 
| **Behavior-responsive Messaging** | Not enough data | Not enough data | 8.8 (151 reviews) | 

#### Walkthrough Type

| Feature | FreshChat | Rocket.Chat | Fin | 
|---|---|---|---|
| **Audio-visual Walkthroughs** | Not enough data | Not enough data | 8.9 (136 reviews) | 
| **Text Bubble Walkthroughs** | Not enough data | Not enough data | 9.0 (146 reviews) | 

#### Platform Basics - Digital Adoption Platform

| Feature | FreshChat | Rocket.Chat | Fin | 
|---|---|---|---|
| **Integration** | Not enough data | Not enough data | Not enough data | 
| **Communications** | Not enough data | Not enough data | Not enough data | 

#### Analytics - Digital Adoption Platform

| Feature | FreshChat | Rocket.Chat | Fin | 
|---|---|---|---|
| **Analytics** | Not enough data | Not enough data | Not enough data | 

#### Functions - Digital Adoption Platform

| Feature | FreshChat | Rocket.Chat | Fin | 
|---|---|---|---|
| **Customer self-service** | Not enough data | Not enough data | Not enough data | 
| **In-app guidance** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Digital Adoption Platform

| Feature | FreshChat | Rocket.Chat | Fin | 
|---|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 

### HIPAA Compliant Messaging

| Product | Score | Reviews |
|---|---|---|
| **FreshChat** | N/A | N/A |
| **Rocket.Chat** | 9.0/10 | 10 |
| **Fin** | N/A | N/A |

#### Platform

| Feature | FreshChat | Rocket.Chat | Fin | 
|---|---|---|---|
| **User Authorization - HIPAA Compliant Messaging** | Not enough data | 9.4 (9 reviews) | Not enough data | 
| **Compliant Texting - HIPAA Compliant Messaging** | Not enough data | 9.8 (9 reviews) | Not enough data | 
| **Compliant Emailing - HIPAA Compliant Messaging** | Not enough data | 7.4 (7 reviews) | Not enough data | 
| **Clinical Communication - HIPAA Compliance** | Not enough data | 8.3 (8 reviews) | Not enough data | 
| **HIPAA Compliance - HIPAA Compliant Messaging** | Not enough data | 9.6 (8 reviews) | Not enough data | 
| **Operating Systems - HIPAA Compliant Messaging** | Not enough data | 10.0 (8 reviews) | Not enough data | 
| **Message Lifespan - HIPAA Compliant Messaging** | Not enough data | 7.9 (8 reviews) | Not enough data | 
| **Workflow Enhancement - HIPAA Compliant Messaging** | Not enough data | 9.4 (8 reviews) | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **FreshChat** | N/A | N/A |
| **Rocket.Chat** | N/A | N/A |
| **Fin** | 8.6/10 | 260 |

#### Channels

| Feature | FreshChat | Rocket.Chat | Fin | 
|---|---|---|---|
| **Multi-Channel Coverage** | Not enough data | Not enough data | 8.8 (230 reviews) | 
| **Open Listening** | Not enough data | Not enough data | 8.3 (219 reviews) | 
| **Physical Media** | Not enough data | Not enough data | Feature Not Available | 

#### Design

| Feature | FreshChat | Rocket.Chat | Fin | 
|---|---|---|---|
| **Communications Strategy Development** | Not enough data | Not enough data | Feature Not Available | 
| **Create Content** | Not enough data | Not enough data | Feature Not Available | 
| **Personalization** | Not enough data | Not enough data | 8.7 (231 reviews) | 
| **Inbound Identification** | Not enough data | Not enough data | 8.7 (223 reviews) | 
| **Regulatory Compliance** | Not enough data | Not enough data | 8.6 (216 reviews) | 

#### Generative AI

| Feature | FreshChat | Rocket.Chat | Fin | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Not enough data | 8.3 (86 reviews) | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **FreshChat** | N/A | N/A |
| **Rocket.Chat** | N/A | N/A |
| **Fin** | 8.3/10 | 140 |

#### Productivity Tools

| Feature | FreshChat | Rocket.Chat | Fin | 
|---|---|---|---|
| **Notes** | Not enough data | Not enough data | 8.8 (129 reviews) | 
| **Internal Discussion** | Not enough data | Not enough data | 8.3 (126 reviews) | 
| **Assignments and Tasks** | Not enough data | Not enough data | 8.2 (121 reviews) | 
| **Workflows** | Not enough data | Not enough data | 8.7 (124 reviews) | 
| **Templates** | Not enough data | Not enough data | 8.8 (124 reviews) | 
| **Integrations** | Not enough data | Not enough data | 8.5 (124 reviews) | 
| **Tagging System** | Not enough data | Not enough data | 8.7 (125 reviews) | 

#### Analytics

| Feature | FreshChat | Rocket.Chat | Fin | 
|---|---|---|---|
| **Trends** | Not enough data | Not enough data | 8.2 (111 reviews) | 
| **Performance Tracking** | Not enough data | Not enough data | 8.2 (120 reviews) | 
| **Email Tracking** | Not enough data | Not enough data | 8.2 (120 reviews) | 

#### Agentic AI - Shared Inbox

| Feature | FreshChat | Rocket.Chat | Fin | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 7.7 (27 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 7.7 (27 reviews) | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **FreshChat** | N/A | N/A |
| **Rocket.Chat** | 8.8/10 | 39 |
| **Fin** | N/A | N/A |

#### Collaboration Tools

| Feature | FreshChat | Rocket.Chat | Fin | 
|---|---|---|---|
| **Screen Sharing** | Not enough data | 8.5 (25 reviews) ✓ Verified | Not enough data | 
| **Presentations** | Not enough data | 8.5 (17 reviews) | Not enough data | 
| **Whiteboarding** | Not enough data | 8.7 (13 reviews) | Not enough data | 
| **Live Chat** | Not enough data | 9.2 (18 reviews) ✓ Verified | Not enough data | 
| **Hand Raising** | Not enough data | 9.1 (13 reviews) ✓ Verified | Not enough data | 

#### Meeting Coordination

| Feature | FreshChat | Rocket.Chat | Fin | 
|---|---|---|---|
| **Scheduling** | Not enough data | 9.2 (19 reviews) | Not enough data | 
| **Recording** | Not enough data | 8.7 (17 reviews) ✓ Verified | Not enough data | 
| **Participant Permissions** | Not enough data | 8.8 (22 reviews) ✓ Verified | Not enough data | 
| **One-Click Join** | Not enough data | 9.2 (16 reviews) | Not enough data | 

#### Software Type

| Feature | FreshChat | Rocket.Chat | Fin | 
|---|---|---|---|
| **Mobile** | Not enough data | 8.2 (23 reviews) ✓ Verified | Not enough data | 
| **Browser Application** | Not enough data | 9.4 (17 reviews) ✓ Verified | Not enough data | 
| **Desktop Application** | Not enough data | 9.0 (21 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Video Conferencing

| Feature | FreshChat | Rocket.Chat | Fin | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Communication Platform as a Service (CPaaS)

| Product | Score | Reviews |
|---|---|---|
| **FreshChat** | N/A | N/A |
| **Rocket.Chat** | 8.8/10 | 73 |
| **Fin** | N/A | N/A |

#### Functionality

| Feature | FreshChat | Rocket.Chat | Fin | 
|---|---|---|---|
| **Ease Of Integration** | Not enough data | 8.9 (59 reviews) | Not enough data | 
| **API Call Speed** | Not enough data | 8.7 (53 reviews) | Not enough data | 
| **Communication Varieties** | Not enough data | 9.2 (63 reviews) | Not enough data | 

#### Support

| Feature | FreshChat | Rocket.Chat | Fin | 
|---|---|---|---|
| **Documentation** | Not enough data | 8.7 (57 reviews) | Not enough data | 
| **Community Support** | Not enough data | 8.8 (60 reviews) | Not enough data | 
| **Professional Support** | Not enough data | 8.7 (53 reviews) | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **FreshChat** | N/A | N/A |
| **Rocket.Chat** | N/A | N/A |
| **Fin** | 8.2/10 | 96 |

#### Responses

| Feature | FreshChat | Rocket.Chat | Fin | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | 9.1 (84 reviews) | 
| **Route To Human** | Not enough data | Not enough data | 9.0 (88 reviews) | 
| **Natural Language Understanding (NLU)** | Not enough data | Not enough data | 9.0 (84 reviews) | 

#### Automation - AI Agents

| Feature | FreshChat | Rocket.Chat | Fin | 
|---|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | 7.7 (61 reviews) | 
| **Customer Interaction Automation** | Not enough data | Not enough data | 8.7 (63 reviews) | 
| **Lead Generation** | Not enough data | Not enough data | Feature Not Available | 
| **Document Processing** | Not enough data | Not enough data | 8.1 (63 reviews) | 
| **Feedback Collection** | Not enough data | Not enough data | 8.7 (63 reviews) | 

#### Platform

| Feature | FreshChat | Rocket.Chat | Fin | 
|---|---|---|---|
| **Conversation Editor** | Not enough data | Not enough data | 9.1 (81 reviews) | 
| **Integration** | Not enough data | Not enough data | 8.8 (83 reviews) | 
| **Human-In-The-Loop** | Not enough data | Not enough data | 9.1 (84 reviews) | 

#### Autonomy -  AI Agents

| Feature | FreshChat | Rocket.Chat | Fin | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 8.5 (65 reviews) | 
| **Adaptive Responses** | Not enough data | Not enough data | 8.6 (65 reviews) | 
| **Task Execution** | Not enough data | Not enough data | 8.4 (64 reviews) | 
| **Problem Solving** | Not enough data | Not enough data | 8.7 (67 reviews) | 

#### Generative AI

| Feature | FreshChat | Rocket.Chat | Fin | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Not enough data | 8.9 (51 reviews) | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **FreshChat** | 8.7/10 | 117 |
| **Rocket.Chat** | N/A | N/A |
| **Fin** | 8.8/10 | 711 |

#### Responses

| Feature | FreshChat | Rocket.Chat | Fin | 
|---|---|---|---|
| **Customization** | 8.5 (103 reviews) | Not enough data | 8.8 (600 reviews) | 
| **Control** | 8.6 (104 reviews) | Not enough data | 8.8 (589 reviews) | 
| **Route To Human** | 8.9 (102 reviews) | Not enough data | 9.0 (591 reviews) | 
| **Menu bars** | 8.7 (99 reviews) | Not enough data | 8.8 (559 reviews) | 
| **Drip sequences** | 8.6 (83 reviews) | Not enough data | 8.6 (479 reviews) | 

#### Platform

| Feature | FreshChat | Rocket.Chat | Fin | 
|---|---|---|---|
| **Live chat** | 9.2 (105 reviews) | Not enough data | 9.5 (620 reviews) | 
| **Integrations** | 8.9 (100 reviews) | Not enough data | 8.9 (585 reviews) | 
| **Branding** | 8.8 (100 reviews) | Not enough data | 8.8 (579 reviews) | 
| **Analytics** | 8.5 (99 reviews) | Not enough data | 8.7 (564 reviews) | 
| **A/B testing** | 8.4 (78 reviews) | Not enough data | 8.3 (420 reviews) | 
| **Role-based access** | 9.0 (93 reviews) | Not enough data | 8.9 (529 reviews) | 
| **Collection of information** | 8.8 (94 reviews) | Not enough data | 8.8 (584 reviews) | 

#### Generative AI

| Feature | FreshChat | Rocket.Chat | Fin | 
|---|---|---|---|
| **AI Text Generation** | 8.4 (42 reviews) | Not enough data | Feature Not Available | 
| **AI Text Summarization** | 8.6 (42 reviews) | Not enough data | 8.4 (143 reviews) | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **FreshChat** | 8.6/10 | 165 |
| **Rocket.Chat** | N/A | N/A |
| **Fin** | 8.7/10 | 1235 |

#### Conversational Platform

| Feature | FreshChat | Rocket.Chat | Fin | 
|---|---|---|---|
| **Personalization** | 8.6 (148 reviews) | Not enough data | 8.7 (1059 reviews) | 
| **Omnichannel** | Feature Not Available | Not enough data | 8.7 (839 reviews) | 
| **Contextual Engagement** | 8.5 (127 reviews) | Not enough data | 8.7 (858 reviews) | 
| **Proactive Engagement** | 8.6 (111 reviews) | Not enough data | 9.0 (779 reviews) | 

#### Support Automation

| Feature | FreshChat | Rocket.Chat | Fin | 
|---|---|---|---|
| **Intelligent Routing** | 8.6 (133 reviews) | Not enough data | 8.6 (859 reviews) | 
| **Seamless Escalation** | 8.6 (135 reviews) | Not enough data | 8.7 (902 reviews) | 
| **Transcripts** | 8.5 (134 reviews) | Not enough data | 8.5 (520 reviews) | 
| **Self-Serve Support** | 8.8 (116 reviews) | Not enough data | 8.9 (816 reviews) | 

#### Generative AI

| Feature | FreshChat | Rocket.Chat | Fin | 
|---|---|---|---|
| **AI Text Generation** | 8.5 (61 reviews) | Not enough data | Feature Not Available | 
| **AI Text Summarization** | 8.5 (61 reviews) | Not enough data | 8.4 (156 reviews) | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **FreshChat** | N/A | N/A |
| **Rocket.Chat** | N/A | N/A |
| **Fin** | 8.4/10 | 244 |

#### Customer Support

| Feature | FreshChat | Rocket.Chat | Fin | 
|---|---|---|---|
| **Text** | Not enough data | Not enough data | 8.6 (202 reviews) | 
| **Speech** | Not enough data | Not enough data | 7.4 (185 reviews) | 
| **Knowledge Base** | Not enough data | Not enough data | 9.0 (214 reviews) | 

#### Automation

| Feature | FreshChat | Rocket.Chat | Fin | 
|---|---|---|---|
| **Ticket Resolution** | Not enough data | Not enough data | 8.4 (211 reviews) | 
| **Customization** | Not enough data | Not enough data | 8.3 (208 reviews) | 
| **Intelligent Routing** | Not enough data | Not enough data | 8.5 (198 reviews) | 

#### Artificial Intelligence

| Feature | FreshChat | Rocket.Chat | Fin | 
|---|---|---|---|
| **Learning** | Not enough data | Not enough data | 8.5 (201 reviews) | 
| **Language** | Not enough data | Not enough data | 8.6 (193 reviews) | 
| **Conversational AI** | Not enough data | Not enough data | 8.5 (205 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **FreshChat** | 8.6/10 | 336 |
| **Rocket.Chat** | 8.6/10 | 146 |
| **Fin** | 8.6/10 | 1837 |

#### Generative AI

| Feature | FreshChat | Rocket.Chat | Fin | 
|---|---|---|---|
| **AI Text Generation** | 8.5 (73 reviews) | 9.4 (8 reviews) | 8.3 (297 reviews) | 
| **AI Text Summarization** | 8.6 (72 reviews) | 9.2 (8 reviews) | 8.3 (295 reviews) | 
| **AI Text-to-Speech** | 7.8 (73 reviews) | 9.4 (8 reviews) | Feature Not Available | 

#### Communication

| Feature | FreshChat | Rocket.Chat | Fin | 
|---|---|---|---|
| **Pop-up Chat** | 9.2 (281 reviews) ✓ Verified | 8.7 (107 reviews) ✓ Verified | 9.2 (1445 reviews) ✓ Verified | 
| **Notifications** | 8.5 (295 reviews) ✓ Verified | 8.3 (121 reviews) ✓ Verified | 8.9 (1454 reviews) ✓ Verified | 
| **Targeted Emails** | 8.4 (202 reviews) ✓ Verified | 8.1 (78 reviews) ✓ Verified | 8.7 (1194 reviews) ✓ Verified | 
| **In-App Messaging** | 8.9 (248 reviews) ✓ Verified | 8.5 (108 reviews) ✓ Verified | 9.1 (1359 reviews) ✓ Verified | 
| **Co-Browsing** | 8.2 (138 reviews) ✓ Verified | 8.7 (48 reviews) | 8.2 (595 reviews) | 

####  Internal Use

| Feature | FreshChat | Rocket.Chat | Fin | 
|---|---|---|---|
| **Customization ** | 8.5 (273 reviews) ✓ Verified | 8.0 (109 reviews) ✓ Verified | 8.2 (1270 reviews) ✓ Verified | 
| **Conversation Archiving** | 8.7 (269 reviews) ✓ Verified | 8.7 (93 reviews) ✓ Verified | 8.7 (1095 reviews) ✓ Verified | 
| **Lead Development** | 8.4 (221 reviews) ✓ Verified | 8.1 (80 reviews) ✓ Verified | 8.2 (1043 reviews) ✓ Verified | 
| **Knowledge Base** | 8.7 (256 reviews) ✓ Verified | 8.4 (78 reviews) ✓ Verified | 8.7 (1252 reviews) ✓ Verified | 
| **Team Inbox ** | 9.0 (254 reviews) ✓ Verified | 8.7 (101 reviews) ✓ Verified | 8.9 (1321 reviews) ✓ Verified | 
| **Customer Profiles** | 8.5 (255 reviews) ✓ Verified | 8.7 (82 reviews) ✓ Verified | 8.6 (1289 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **FreshChat** | 8.7/10 | 114 |
| **Rocket.Chat** | N/A | N/A |
| **Fin** | 8.2/10 | 760 |

#### Generative AI

| Feature | FreshChat | Rocket.Chat | Fin | 
|---|---|---|---|
| **AI Text Summarization** | 8.9 (33 reviews) | Not enough data | 8.2 (95 reviews) | 

#### Self-Service Experience

| Feature | FreshChat | Rocket.Chat | Fin | 
|---|---|---|---|
| **Knowledge Base** | 8.9 (92 reviews) | Not enough data | 9.0 (663 reviews) | 
| **Searchable Articles** | 8.7 (93 reviews) | Not enough data | 8.9 (658 reviews) | 
| **Community Forums** | 8.4 (80 reviews) | Not enough data | Feature Not Available | 
| **Mobile Optimization** | 8.5 (67 reviews) | Not enough data | 8.2 (493 reviews) | 
| **Personalization** | 8.6 (69 reviews) | Not enough data | 8.4 (542 reviews) | 

#### Self-Service Platform

| Feature | FreshChat | Rocket.Chat | Fin | 
|---|---|---|---|
| **Branding** | 9.1 (74 reviews) | Not enough data | 8.7 (534 reviews) | 
| **Automation** | 8.9 (77 reviews) | Not enough data | 8.8 (545 reviews) | 
| **Artificial Intelligence** | 8.0 (68 reviews) | Not enough data | 8.4 (486 reviews) | 
| **Integrations** | 8.8 (77 reviews) | Not enough data | 8.6 (527 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | FreshChat | Rocket.Chat | Fin | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 7.4 (47 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 7.9 (47 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 7.5 (48 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 7.9 (50 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 8.1 (51 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 7.5 (48 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 7.6 (48 reviews) | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **FreshChat** | 9.2/10 | 58 |
| **Rocket.Chat** | N/A | N/A |
| **Fin** | 9.1/10 | 99 |

#### Generative AI

| Feature | FreshChat | Rocket.Chat | Fin | 
|---|---|---|---|
| **AI Text Generation** | 9.2 (23 reviews) | Not enough data | Feature Not Available | 
| **AI Text Summarization** | 9.5 (23 reviews) | Not enough data | Feature Not Available | 

#### Process

| Feature | FreshChat | Rocket.Chat | Fin | 
|---|---|---|---|
| **Mentions** | 9.4 (43 reviews) | Not enough data | 9.3 (89 reviews) | 
| **Tickets** | 9.4 (48 reviews) | Not enough data | 9.0 (87 reviews) | 
| **Macros** | 9.2 (42 reviews) | Not enough data | 9.6 (90 reviews) | 

#### Channels

| Feature | FreshChat | Rocket.Chat | Fin | 
|---|---|---|---|
| **Email** | 9.2 (50 reviews) | Not enough data | 9.4 (90 reviews) | 
| **Social** | 9.2 (53 reviews) | Not enough data | 8.8 (88 reviews) | 
| **Live Chat** | 9.5 (53 reviews) | Not enough data | 9.5 (92 reviews) | 
| **Phone** | 9.0 (43 reviews) | Not enough data | 8.4 (82 reviews) | 
| **Text** | 9.3 (44 reviews) | Not enough data | 8.8 (84 reviews) | 

#### Insight

| Feature | FreshChat | Rocket.Chat | Fin | 
|---|---|---|---|
| **Surveys** | 9.2 (41 reviews) | Not enough data | 9.1 (86 reviews) | 
| **Reporting** | 8.9 (49 reviews) | Not enough data | 9.2 (88 reviews) | 
| **Visitor Activity** | 9.2 (46 reviews) | Not enough data | 8.8 (83 reviews) | 
| **Help Desk** | 9.1 (48 reviews) | Not enough data | 9.3 (83 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **FreshChat** | N/A | N/A |
| **Rocket.Chat** | N/A | N/A |
| **Fin** | 7.2/10 | 17 |

#### Generative AI

| Feature | FreshChat | Rocket.Chat | Fin | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.4 (17 reviews) | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **FreshChat** | N/A | N/A |
| **Rocket.Chat** | N/A | N/A |
| **Fin** | N/A | N/A |

#### Agentic AI - UCaaS Platforms

| Feature | FreshChat | Rocket.Chat | Fin | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 

#### Extensions

| Feature | FreshChat | Rocket.Chat | Fin | 
|---|---|---|---|
| **Tenancy Flexibility** | Not enough data | Not enough data | Not enough data | 
| **Native VoIP** | Not enough data | Not enough data | Not enough data | 
| **CCaaS Option** | Not enough data | Not enough data | Not enough data | 

#### Features

| Feature | FreshChat | Rocket.Chat | Fin | 
|---|---|---|---|
| **Voicemail to Email** | Not enough data | Not enough data | Not enough data | 
| **Voicemail to SMS** | Not enough data | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | Not enough data | 
| **Voice Conferencing** | Not enough data | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | Not enough data | 
| **Conference Transcripts** | Not enough data | Not enough data | Not enough data | 

### Conversational Interface Agents

| Product | Score | Reviews |
|---|---|---|
| **FreshChat** | N/A | N/A |
| **Rocket.Chat** | N/A | N/A |
| **Fin** | N/A | N/A |

#### Natural Language Interaction - Conversational Interface Agents 

| Feature | FreshChat | Rocket.Chat | Fin | 
|---|---|---|---|
| **Natural Language Query Understanding** | Not enough data | Not enough data | Not enough data | 
| **Multi-Turn Conversation Management** | Not enough data | Not enough data | Not enough data | 
| **Voice & Text Interface Support** | Not enough data | Not enough data | Not enough data | 

#### Intent & Action Handling - Conversational Interface Agents 

| Feature | FreshChat | Rocket.Chat | Fin | 
|---|---|---|---|
| **Data Retrieval from Connected Systems** | Not enough data | Not enough data | Not enough data | 
| **Intent Recognition & Mapping** | Not enough data | Not enough data | Not enough data | 
| **Action & Workflow Triggering** | Not enough data | Not enough data | Not enough data | 

#### Context & Personalization - Conversational Interface Agents 

| Feature | FreshChat | Rocket.Chat | Fin | 
|---|---|---|---|
| **Conversation Context Persistence** | Not enough data | Not enough data | Not enough data | 
| **User Identity & Permission Awareness** | Not enough data | Not enough data | Not enough data | 

#### Enterprise Integration & Deployment - Conversational Interface Agents 

| Feature | FreshChat | Rocket.Chat | Fin | 
|---|---|---|---|
| **Enterprise Application Integrations** | Not enough data | Not enough data | Not enough data | 
| **Security & Access Controls** | Not enough data | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **FreshChat** | N/A | N/A |
| **Rocket.Chat** | N/A | N/A |
| **Fin** | 7.9/10 | 271 |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | FreshChat | Rocket.Chat | Fin | 
|---|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 7.9 (197 reviews) | 
| **Contextual Response Generation** | Not enough data | Not enough data | 7.9 (205 reviews) | 
| **Sentiment Analysis** | Not enough data | Not enough data | 7.8 (167 reviews) | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 8.5 (195 reviews) | 
| **Multilingual Support** | Not enough data | Not enough data | 8.0 (161 reviews) | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | FreshChat | Rocket.Chat | Fin | 
|---|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 7.5 (158 reviews) | 
| **Feedback Collection** | Not enough data | Not enough data | 7.9 (161 reviews) | 
| **Escalation Handling** | Not enough data | Not enough data | 7.9 (175 reviews) | 
| **Workflow Optimization** | Not enough data | Not enough data | 8.6 (203 reviews) | 

#### Automation

| Feature | FreshChat | Rocket.Chat | Fin | 
|---|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 8.4 (201 reviews) | 
| **Feedback Collection** | Not enough data | Not enough data | 7.9 (165 reviews) | 
| **Document Processing** | Not enough data | Not enough data | 7.2 (156 reviews) | 

#### Autonomy

| Feature | FreshChat | Rocket.Chat | Fin | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 7.6 (162 reviews) | 
| **Adaptive Responses** | Not enough data | Not enough data | 7.7 (165 reviews) | 
| **Task Execution** | Not enough data | Not enough data | 7.3 (163 reviews) | 
| **Problem Solving** | Not enough data | Not enough data | 7.7 (166 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **FreshChat** | N/A | N/A |
| **Rocket.Chat** | N/A | N/A |
| **Fin** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | FreshChat | Rocket.Chat | Fin | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Live Chat Software](https://www.g2.com/categories/live-chat)

**Unique to FreshChat (6):** [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Chatbots Software](https://www.g2.com/categories/chatbots), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents)

**Unique to Rocket.Chat (5):** [Business Instant Messaging Software](https://www.g2.com/categories/business-instant-messaging), [HIPAA Compliant Messaging Software](https://www.g2.com/categories/hipaa-compliant-messaging), [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms)

**Unique to Fin (14):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Chatbots Software](https://www.g2.com/categories/chatbots), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Conversational Interface Agents Software](https://www.g2.com/categories/conversational-interface-agents)


---
## Reviewer Demographics

### By Company Size

| Segment | FreshChat | Rocket.Chat | Fin | 
|---|---|---|---|
| **Small-Business** | 58.2% | 35.6% | 58.3% | 
| **Mid-Market** | 35.6% | 50.4% | 37.3% | 
| **Enterprise** | 6.2% | 13.9% | 4.4% | 

### By Industry

#### FreshChat

- **Information Technology and Services:** 10.4%
- **Computer Software:** 9.9%
- **Consumer Services:** 8.0%
- **Financial Services:** 5.6%
- **Retail:** 5.0%
- **Marketing and Advertising:** 4.1%
- **Internet:** 3.7%
- **Education Management:** 3.7%
- **Telecommunications:** 3.0%
- **Health, Wellness and Fitness:** 2.8%
- **Other:** 43.8%

#### Rocket.Chat

- **Information Technology and Services:** 22.8%
- **Computer Software:** 14.6%
- **Hospital & Health Care:** 4.3%
- **Marketing and Advertising:** 3.6%
- **Education Management:** 3.6%
- **Telecommunications:** 3.0%
- **Consumer Services:** 3.0%
- **Government Administration:** 2.4%
- **Higher Education:** 2.1%
- **Financial Services:** 2.1%
- **Other:** 38.3%

#### Fin

- **Computer Software:** 26.6%
- **Information Technology and Services:** 13.2%
- **Financial Services:** 7.2%
- **Internet:** 4.9%
- **Marketing and Advertising:** 4.7%
- **Consumer Services:** 4.3%
- **Education Management:** 2.0%
- **Health, Wellness and Fitness:** 1.5%
- **Hospital & Health Care:** 1.4%
- **E-Learning:** 1.3%
- **Other:** 33.0%

---
## Alternatives

### Alternatives to FreshChat

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6943 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1905 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (808 reviews)
- [Crisp](https://www.g2.com/products/crisp/reviews) — 4.5/5 stars (196 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4060 reviews)
- [Wati](https://www.g2.com/products/wati/reviews) — 4.6/5 stars (481 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7614 reviews)
- [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — 4.3/5 stars (737 reviews)

### Alternatives to Rocket.Chat

- [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) — 4.4/5 stars (18996 reviews)
- [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) — 4.2/5 stars (18891 reviews)
- [Slack](https://www.g2.com/products/slack/reviews) — 4.5/5 stars (39044 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (808 reviews)
- [Mattermost](https://www.g2.com/products/mattermost/reviews) — 4.3/5 stars (368 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56388 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [Jitsi](https://www.g2.com/products/jitsi/reviews) — 4.3/5 stars (227 reviews)
- [Twilio](https://www.g2.com/products/twilio/reviews) — 4.1/5 stars (521 reviews)
- [Google Workspace](https://www.g2.com/products/google-workspace/reviews) — 4.6/5 stars (48011 reviews)

### Alternatives to Fin

- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1905 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6943 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3748 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2466 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews)
- [Gorgias](https://www.g2.com/products/gorgias/reviews) — 4.6/5 stars (560 reviews)
- [LivePerson](https://www.g2.com/products/liveperson/reviews) — 4.3/5 stars (207 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7332 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [Gladly](https://www.g2.com/products/gladly/reviews) — 4.7/5 stars (1111 reviews)

---
## Top Discussions

### FreshChat

- Title: [How do I set up a chat bot to respond to FAQ's automatically?](https://www.g2.com/discussions/how-do-i-set-up-a-chat-bot-to-respond-to-faq-s-automatically) — 3 comments, 1 upvote
  > **Top comment:** "Hey Jonathan. Can we get in touch with you directly ? We will need to train the Bots to understand the FAQs and ensure it also understands Intent and You can..."
- Title: [Can we see the ticket details and the possibility of modification ?](https://www.g2.com/discussions/can-we-see-the-ticket-details-and-the-possibility-of-modification) — 2 comments
  > **Top comment:** "Have you lost hope of ever recovering your money from scam brokers or platform ?? I have good news for you and yes it is 97% possible for you to recover..."
- Title: [Understand Whatsapp integration first if it is critical](https://www.g2.com/discussions/understand-whatsapp-integration-first-if-it-is-critical) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** ""With our Whatsapp integration businesses can
- Engage with their customers on Whatsapp
- Help customers help themselves by talking to a chatbot
- Use..."
- Title: [how  can  we develop Freshdesk Messaging ?](https://www.g2.com/discussions/how-can-we-develop-freshdesk-messaging) — 1 comment *(includes official response)*
  > **Top comment:** "Freshdesk Messaging (now called Freshchat) is a cloud-based product and doesn't need to be updated or developed by the end customers. If you are facing any..."
- Title: [how to merge the fresh desk with the fresh chat and make calls and chats in the same time ?](https://www.g2.com/discussions/how-to-merge-the-fresh-desk-with-the-fresh-chat-and-make-calls-and-chats-in-the-same-time) — 1 comment, 1 upvote
  > **Top comment:** "Recovering your lost bitcoin or funds as the case might be, is not what you can do alone, you’d require the service of a trained specialist. A recovery..."

### Rocket.Chat

- Title: [Rocket chat had the voice message option but it was removed. Could it be reinstated or I will have to ask my company because it might be a case it was restricted by them?](https://www.g2.com/discussions/rocket-chat-had-the-voice-message-option-but-it-was-removed-could-it-be-reinstated-or-i-will-have-to-ask-my-company-because-it-might-be-a-case-it-was-restricted-by-them) — 2 comments, 1 upvote
  > **Top comment:** "I was actually fooled and scammed by someone I trusted with my funds through a transaction we did and I feel so disappointed and hurt knowing that someone..."
- Title: [Can I use this for personal use, similar to Whatsapp or Telegram?](https://www.g2.com/discussions/can-i-use-this-for-personal-use-similar-to-whatsapp-or-telegram) — 2 comments, 1 upvote
  > **Top comment:** "I was actually fooled and scammed by someone I trusted with my funds through a transaction we did and I feel so disappointed and hurt knowing that someone..."
- Title: [Is is possible to customize the REST Api of Rocket Chat?](https://www.g2.com/discussions/12467-is-is-possible-to-customize-the-rest-api-of-rocket-chat) — 2 comments, 1 upvote
  > **Top comment:** "If you mean building Rocket Chat Apps then have a look on the forums, these can be put up on the Rocket Chat..."
- Title: [What is Rocket.Chat used for?](https://www.g2.com/discussions/what-is-rocket-chat-used-for) — 1 comment
  > **Top comment:** "We use Rocket.chat as a messaging platforms for our volunteers to keep in contact with each other, We also use it to notify our volunteers of new..."
- Title: [When would there be a stable release of rocket chat which would all almost all the essential features working that I have discussed in most disliked features question above?](https://www.g2.com/discussions/when-would-there-be-a-stable-release-of-rocket-chat-which-would-all-almost-all-the-essential-features-working-that-i-have-discussed-in-most-disliked-features-question-above) — 1 comment, 1 upvote
  > **Top comment:** "Hello everyone, Are you looking for a professional trader, forex and binary manager who will help you trade and manage your account with good and massive..."

### Fin

- Title: [What is Intercom used for?](https://www.g2.com/discussions/what-is-intercom-used-for) — 3 comments
  > **Top comment:** "for sending emails to our correspondents and monitoring our calls"
- Title: [Does intercom have live chat?](https://www.g2.com/discussions/does-intercom-have-live-chat) — 2 comments
  > **Top comment:** "Yes."
- Title: [How do I change notification sound? Can I integrate with Google translate?](https://www.g2.com/discussions/50203-how-do-i-change-notification-sound-can-i-integrate-with-google-translate) — 2 comments, 1 upvote
  > **Top comment:** "You can use the lang feature. It is easier to use."
- Title: [¿What is the best economic model in order to use Intercom?](https://www.g2.com/discussions/what-is-the-best-economic-model-in-order-to-use-intercom) — 2 comments, 1 upvote
  > **Top comment:** "Plus is $39/seat (User) per month.
Its enough to get started"
- Title: [While interaction can be audio visual emojies be developed](https://www.g2.com/discussions/15032-while-interaction-can-be-audio-visual-emojies-be-developed) — 2 comments, 2 upvotes
  > **Top comment:** "I do not think they have developed Intercom that far yet, though it would be great."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/freshworks-freshchat-vs-rocket-chat-vs-fin)