Compare FreshChat and Re:amaze 
Featured Products
At a Glance
Market Segments
Small-Business (58.2% of reviews)
Small-Business (80.9% of reviews)
Entry-Level Pricing
$0.00
$29 per agent / month
FreshChat
Star Rating
(494)4.4 out of 5
Market Segments
Small-Business (58.2% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 4 pricing plansRe:amaze
Star Rating
(139)4.6 out of 5
Market Segments
Small-Business (80.9% of reviews)
Pros & Cons
Entry-Level Pricing
$29 per agent / month
Browse all 5 pricing plansFreshChat vs Re:amaze
When assessing the two solutions, reviewers found FreshChat easier to use. However, Re:amaze is easier to set up and administer. Reviewers also preferred doing business with Re:amaze overall.
- Reviewers felt that Re:amaze meets the needs of their business better than FreshChat.
- When comparing quality of ongoing product support, reviewers felt that Re:amaze is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Re:amaze over FreshChat.
Pricing
Entry-Level Pricing
Re:amaze
Basic
$29 per agent / month
Re:amaze Basic includes everything you need to grow your customer service team and culture.
- Unlimited Email Inboxes
- Social Media Integration
- Basic Reporting and Analytics
Free Trial
FreshChat
Free Trial is available
Re:amaze
Free Trial is available
Ratings
Meets Requirements
8.7
401
9.2
121
Ease of Use
9.1
403
9.0
123
Ease of Setup
8.8
257
8.9
76
Ease of Admin
9.0
244
9.4
77
Quality of Support
8.8
395
9.4
116
Has the product been a good partner in doing business?
8.8
240
9.6
76
Product Direction (% positive)
9.0
403
9.2
121
Features by Category
Ticket and Case Management
Not enough data
9.3
66
|
Verified
Not enough data
9.3
67
|
Verified
Not enough data
9.0
67
|
Verified
Not enough data
8.9
60
|
Verified
Not enough data
8.8
40
|
Verified
Not enough data
8.6
67
|
Verified
Not enough data
9.1
58
|
Verified
Not enough data
8.9
29
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
9.1
54
|
Verified
Not enough data
9.3
64
|
Verified
Not enough data
9.3
67
|
Verified
Not enough data
8.8
63
|
Verified
Not enough data
Feature Not Available
Platform
Not enough data
9.1
49
|
Verified
8.5
273
|
Verified
8.5
68
|
Verified
Not enough data
9.2
52
|
Verified
Not enough data
9.2
46
|
Verified
Not enough data
9.1
57
|
Verified
Not enough data
8.8
61
|
Verified
Messenger
8.9
43
|
Verified
Not enough data
8.4
45
|
Verified
Not enough data
9.4
48
|
Verified
Not enough data
9.1
48
|
Verified
Not enough data
Channels
8.7
38
|
Verified
Not enough data
9.0
45
|
Verified
Not enough data
8.8
32
Not enough data
9.0
32
|
Verified
Not enough data
8.9
37
|
Verified
Not enough data
Customers
9.0
41
|
Verified
Not enough data
8.8
43
|
Verified
Not enough data
8.6
44
|
Verified
Not enough data
8.9
38
|
Verified
Not enough data
8.9
38
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
8.5
103
Not enough data
8.6
104
Not enough data
8.9
102
Not enough data
8.7
99
Not enough data
8.6
83
Not enough data
Platform
9.2
105
Not enough data
8.9
100
Not enough data
8.8
100
Not enough data
8.5
99
Not enough data
8.4
78
Not enough data
9.0
93
Not enough data
8.8
94
Not enough data
Generative AI
8.4
42
Not enough data
8.6
42
Not enough data
Conversational Platform
8.6
148
Not enough data
Feature Not Available
Not enough data
8.5
127
Not enough data
8.6
111
Not enough data
Support Automation
8.6
133
Not enough data
8.6
135
Not enough data
8.5
134
Not enough data
8.8
116
Not enough data
Generative AI
8.5
61
Not enough data
8.5
61
Not enough data
Generative AI
8.5
73
Not enough data
8.6
72
Not enough data
7.8
73
Not enough data
Communication
9.2
281
|
Verified
9.6
59
|
Verified
8.5
294
|
Verified
9.4
59
|
Verified
8.4
202
|
Verified
9.1
26
|
Verified
8.9
248
|
Verified
9.3
39
|
Verified
8.2
138
|
Verified
Not enough data
Internal Use
8.5
273
|
Verified
8.5
68
|
Verified
8.7
268
|
Verified
9.4
56
|
Verified
8.4
221
|
Verified
9.0
34
|
Verified
8.7
256
|
Verified
9.3
49
|
Verified
9.0
252
|
Verified
9.5
46
|
Verified
8.5
255
|
Verified
8.8
48
|
Verified
Generative AI
8.9
33
Not enough data
Self-Service Experience
8.9
92
9.1
47
8.7
93
9.0
48
8.4
80
Feature Not Available
8.5
67
Not enough data
8.6
69
Not enough data
Self-Service Platform
9.1
74
Not enough data
8.9
77
Not enough data
8.0
68
Not enough data
8.8
77
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
9.2(won by default)
23
Not enough data
9.5(won by default)
23
Not enough data
Process
9.4(won by 0.2)
43
9.2
38
9.4(won by 0.2)
48
9.2
43
9.2(won by 0.2)
42
9.0
38
Channels
9.2
50
9.5(won by 0.3)
56
9.2(won by 0.3)
53
8.9
57
9.5(won by 0.2)
53
9.3
53
9.0
43
9.3(won by 0.3)
23
9.3(won by 0.1)
44
9.2
30
Insight
9.2(won by 0.6)
41
8.6
27
8.9
49
9.1(won by 0.2)
37
9.2(won by 0.2)
46
9.0
38
9.1
48
9.5(won by 0.4)
44
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
FreshChat and Re:amaze are categorized as Social Customer Service, Live Chat, and Customer Self-Service
Unique Categories
FreshChat is categorized as Conversational Marketing, Conversational Support, Chatbots, and AI Customer Support Agents
Re:amaze is categorized as Help Desk and Digital Customer Service Platforms
Reviews
Reviewers' Company Size
FreshChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Re:amaze
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.4%
Computer Software
9.8%
Consumer Services
8.0%
Financial Services
5.6%
Retail
4.8%
Other
61.4%
Retail
19.1%
Apparel & Fashion
6.6%
Consumer Electronics
6.6%
Sporting Goods
5.9%
Consumer Goods
5.1%
Other
56.6%
Alternatives
Discussions
How do I set up a chat bot to respond to FAQ's automatically?
3 Comments
VS
Hey Jonathan. Can we get in touch with you directly ? We will need to train the Bots to understand the FAQs and ensure it also understands Intent and You can...Read more
Can we see the ticket details and the possibility of modification ?
2 Comments
G2
Have you lost hope of ever recovering your money from scam brokers or platform ?? I have good news for you and yes it is 97% possible for you to recover...Read more
Understand Whatsapp integration first if it is critical
1 Comment
Official Response from FreshChat
"With our Whatsapp integration businesses can
- Engage with their customers on Whatsapp
- Help customers help themselves by talking to a chatbot
- Use...Read more
What if your pricing changes in the future? Will I be grandfathered?
2 Comments
Official Response from Re:amaze
We're serious about pricing because we know how important it is for you to estimate costs and be able to scale your growth according to your business growth....Read more
How do I utilize the search option better?
1 Comment
HN
Hi, can you verify for me which search you're referring to and what you're trying to do (such as search FAQ Pages, Saved Response Templates, Search Reamaze's...Read more
Do you offer discounts?
1 Comment
Official Response from Re:amaze
We offer discounts for businesses in the following industries:
- Education
- Non-profit
- Healthcare
We also offer bulk volume discounts for...Read more
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