# FreshChat, Manychat vs LiveChat Comparison

| | FreshChat | Manychat | LiveChat | 
|---|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.5 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 498 | 163 | 808 | 
| **Largest Market Segment** | Small-Business (58.2% of reviews) | Small-Business (88.3% of reviews) | Small-Business (44.6% of reviews) | 
| **Entry Level Price** | $0.00 | Free Trial Per Month | $19.00 100 Visitors Per Month | 

---
## Top Pros & Cons

### FreshChat

Pros:
- Ease of Use (11 reviews)
- Helpful (7 reviews)

Cons:
- AI Limitations (3 reviews)
- Difficult Learning (3 reviews)

### Manychat

Pros:
- Ease of Use (11 reviews)
- Automation (9 reviews)

Cons:
- Expensive (6 reviews)
- Limited Features (6 reviews)

### LiveChat

Pros:
- Ease of Use (24 reviews)
- Features (20 reviews)

Cons:
- Not Intuitive (7 reviews)
- Chatbot Issues (6 reviews)

---
## Ratings Comparison
| Rating | FreshChat | Manychat | LiveChat | 
|---|---|---|---|
  | **Meets Requirements** | 8.6 (403 reviews) | 9.0 (112 reviews) | 9.1 (705 reviews) | 
  | **Ease of Use** | 9.1 (405 reviews) | 8.8 (116 reviews) | 9.3 (704 reviews) | 
  | **Ease of Setup** | 8.7 (259 reviews) | 8.8 (78 reviews) | 9.0 (284 reviews) | 
  | **Ease of Admin** | 9.0 (246 reviews) | 9.1 (64 reviews) | 9.1 (275 reviews) | 
  | **Quality of Support** | 8.7 (397 reviews) | 8.3 (103 reviews) | 9.1 (653 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (242 reviews) | 8.9 (62 reviews) | 9.1 (267 reviews) | 
  | **Product Direction (% positive)** | 9.0 (404 reviews) | 9.1 (105 reviews) | 8.3 (697 reviews) | 

---
## Pricing

### FreshChat

#### Entry-Level Pricing

Plan: Free

Price: $0.00

Key Features:
- Chatbot builder
- Chatbot analytics
- Inbox Views

[Browse all 4 editions](https://www.g2.com/products/freshworks-freshchat/pricing)

#### Free Trial

Yes

### Manychat

#### Entry-Level Pricing

Plan: Free

Price: Free Trial Per Month

Description: Our free plan includes: 

Key Features:
- Unlimited custom flows 
- Up to 1,000 contacts
- 10 customer Tags

[Browse all 2 editions](https://www.g2.com/products/manychat/pricing)

#### Free Trial

Yes

### LiveChat

#### Entry-Level Pricing

Plan: Starter

Price: $19.00 100 Visitors Per Month

Description: Small business

Key Features:
- Text Intelligence
- Track up to 100 visitors
- 1 recurring campaign

[Browse all 3 editions](https://www.g2.com/products/livechat/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Marketing Automation

| Product | Score | Reviews |
|---|---|---|
| **FreshChat** | N/A | N/A |
| **Manychat** | 8.8/10 | 70 |
| **LiveChat** | N/A | N/A |

#### Email Marketing

| Feature | FreshChat | Manychat | LiveChat | 
|---|---|---|---|
| **Building and Personalizing Emails** | Not enough data | 8.5 (33 reviews) ✓ Verified | Not enough data | 
| **Sending Outbound Emails** | Not enough data | 8.8 (32 reviews) ✓ Verified | Not enough data | 
| **Manage Email Deliverability** | Not enough data | 8.9 (14 reviews) | Not enough data | 
| **Automated Email Responses** | Not enough data | 8.8 (30 reviews) ✓ Verified | Not enough data | 

#### Online Marketing

| Feature | FreshChat | Manychat | LiveChat | 
|---|---|---|---|
| **Landing Pages and Forms** | Not enough data | 8.0 (36 reviews) ✓ Verified | Not enough data | 
| **Dynamic Content** | Not enough data | 8.6 (38 reviews) ✓ Verified | Not enough data | 
| **A/B Testing** | Not enough data | 8.3 (28 reviews) ✓ Verified | Not enough data | 
| **Mobile Optimized** | Not enough data | 9.1 (41 reviews) ✓ Verified | Not enough data | 
| **Search Tracking and Optimization** | Not enough data | 8.7 (15 reviews) | Not enough data | 

#### Lead Management

| Feature | FreshChat | Manychat | LiveChat | 
|---|---|---|---|
| **Marketing Lead Database** | Not enough data | 9.1 (41 reviews) ✓ Verified | Not enough data | 
| **Data Quality Management** | Not enough data | 8.6 (16 reviews) | Not enough data | 
| **Segmentation** | Not enough data | 9.1 (37 reviews) ✓ Verified | Not enough data | 
| **Lead Scoring and Grading** | Not enough data | 8.8 (33 reviews) ✓ Verified | Not enough data | 
| **Lead Nurturing** | Not enough data | 9.2 (36 reviews) ✓ Verified | Not enough data | 
| **Online Behavior Tracking** | Not enough data | 8.6 (33 reviews) ✓ Verified | Not enough data | 
| **Automated Alerts and Tasks** | Not enough data | 9.1 (36 reviews) ✓ Verified | Not enough data | 
| **CRM Lead Integration** | Not enough data | 8.7 (34 reviews) ✓ Verified | Not enough data | 

#### Campaign Management

| Feature | FreshChat | Manychat | LiveChat | 
|---|---|---|---|
| **Program Management** | Not enough data | 8.4 (15 reviews) | Not enough data | 
| **Event / Webinar Marketing** | Not enough data | 8.9 (34 reviews) ✓ Verified | Not enough data | 
| **Calendaring** | Not enough data | 8.8 (31 reviews) ✓ Verified | Not enough data | 
| **Budgeting** | Not enough data | 8.1 (13 reviews) | Not enough data | 

#### Social

| Feature | FreshChat | Manychat | LiveChat | 
|---|---|---|---|
| **Social Listening** | Not enough data | 8.7 (14 reviews) | Not enough data | 
| **Social Sharing** | Not enough data | 9.0 (14 reviews) | Not enough data | 
| **Social Campaigns** | Not enough data | 9.3 (14 reviews) | Not enough data | 
| **Social Media Engagement** | Not enough data | 9.3 (42 reviews) ✓ Verified | Not enough data | 
| **Social Media Advertising** | Not enough data | 9.5 (38 reviews) ✓ Verified | Not enough data | 

#### Reporting & Analytics

| Feature | FreshChat | Manychat | LiveChat | 
|---|---|---|---|
| **Basic Reporting** | Not enough data | 8.7 (39 reviews) ✓ Verified | Not enough data | 
| **Web Analytics** | Not enough data | 8.0 (16 reviews) | Not enough data | 
| **ROI Analytics** | Not enough data | 8.3 (34 reviews) ✓ Verified | Not enough data | 
| **Revenue Analytics** | Not enough data | 8.3 (32 reviews) ✓ Verified | Not enough data | 
| **SEO / Keyword Analytics** | Not enough data | 8.8 (12 reviews) | Not enough data | 

#### Platform

| Feature | FreshChat | Manychat | LiveChat | 
|---|---|---|---|
| **Customization ** | Not enough data | 9.2 (10 reviews) | Not enough data | 
| **Workflow Capability** | Not enough data | 9.0 (14 reviews) | Not enough data | 
| **User, Role, and Access Management** | Not enough data | 8.8 (34 reviews) ✓ Verified | Not enough data | 
| **Internationalization** | Not enough data | 8.9 (11 reviews) | Not enough data | 
| **Sandbox / Test Environments** | Not enough data | 8.5 (24 reviews) ✓ Verified | Not enough data | 
| **Performance and Reliability** | Not enough data | 9.1 (31 reviews) ✓ Verified | Not enough data | 
| **Output Document Generation** | Not enough data | 9.1 (27 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Marketing Automation

| Feature | FreshChat | Manychat | LiveChat | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

#### Integration

| Feature | FreshChat | Manychat | LiveChat | 
|---|---|---|---|
| **Data Import & Export Tools** | Not enough data | 9.0 (31 reviews) ✓ Verified | Not enough data | 
| **Integration APIs** | Not enough data | 8.9 (30 reviews) ✓ Verified | Not enough data | 
| **Breadth of Partner Applications** | Not enough data | 8.9 (27 reviews) ✓ Verified | Not enough data | 

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **FreshChat** | N/A | N/A |
| **Manychat** | N/A | N/A |
| **LiveChat** | 8.8/10 | 439 |

#### Ticket and Case Management

| Feature | FreshChat | Manychat | LiveChat | 
|---|---|---|---|
| **Ticket creation user experience** | Not enough data | Not enough data | 9.2 (248 reviews) | 
| **Ticket response user experience** | Not enough data | Not enough data | 9.1 (245 reviews) | 
| **Workflow** | Not enough data | Not enough data | 9.0 (239 reviews) | 
| **Response Automation** | Not enough data | Not enough data | 9.2 (253 reviews) | 
| **SLA Management** | Not enough data | Not enough data | 8.5 (156 reviews) | 
| **Attachments/Screencasts** | Not enough data | Not enough data | 9.0 (231 reviews) | 
| **Ticket Collaboration** | Not enough data | Not enough data | 9.1 (230 reviews) | 
| **Customer and Contacts Database** | Not enough data | Not enough data | 8.9 (142 reviews) ✓ Verified | 

#### Generative AI

| Feature | FreshChat | Manychat | LiveChat | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 6.4 (6 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.2 (6 reviews) | 

#### Agentic AI - Help Desk

| Feature | FreshChat | Manychat | LiveChat | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

#### Communication Channels

| Feature | FreshChat | Manychat | LiveChat | 
|---|---|---|---|
| **Customer Portal** | Not enough data | Not enough data | 9.2 (220 reviews) ✓ Verified | 
| **Email to Case** | Not enough data | Not enough data | 9.3 (232 reviews) ✓ Verified | 
| **Chat/Live Support** | Not enough data | Not enough data | 9.4 (269 reviews) ✓ Verified | 
| **Social Integration** | Not enough data | Not enough data | 8.9 (222 reviews) ✓ Verified | 
| **Voice** | Not enough data | Not enough data | 8.5 (108 reviews) | 

#### Platform

| Feature | FreshChat | Manychat | LiveChat | 
|---|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 9.1 (82 reviews) ✓ Verified | 
| **Customization ** | 8.5 (273 reviews) ✓ Verified | Not enough data | 8.4 (281 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 9.2 (88 reviews) ✓ Verified | 
| **Integration** | Not enough data | Not enough data | 8.9 (73 reviews) ✓ Verified | 
| **Reporting** | Not enough data | Not enough data | 9.0 (213 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | Not enough data | 9.1 (217 reviews) ✓ Verified | 

### User Provisioning and Governance Tools

| Product | Score | Reviews |
|---|---|---|
| **FreshChat** | N/A | N/A |
| **Manychat** | N/A | N/A |
| **LiveChat** | N/A | N/A |

#### User on/off Boarding

| Feature | FreshChat | Manychat | LiveChat | 
|---|---|---|---|
| **Self Service Access requests** | Not enough data | Not enough data | Not enough data | 
| **Smart/Automated Provisioning** | Not enough data | Not enough data | Not enough data | 
| **Role Management** | Not enough data | Not enough data | Not enough data | 
| **Policy Management** | Not enough data | Not enough data | Not enough data | 
| **Access Termination** | Not enough data | Not enough data | Not enough data | 
| **Approval Workflows** | Not enough data | Not enough data | Not enough data | 

#### User Maintenance

| Feature | FreshChat | Manychat | LiveChat | 
|---|---|---|---|
| **Self Service Password Reset** | Not enough data | Not enough data | Not enough data | 
| **Bulk Changes** | Not enough data | Not enough data | Not enough data | 
| **Bi-directional Identity Synchronization** | Not enough data | Not enough data | Not enough data | 

#### Governance

| Feature | FreshChat | Manychat | LiveChat | 
|---|---|---|---|
| **Identifies and Alerts for Threats** | Not enough data | Not enough data | Not enough data | 
| **Compliance Audits** | Not enough data | Not enough data | Not enough data | 

#### Administration

| Feature | FreshChat | Manychat | LiveChat | 
|---|---|---|---|
| **Reporting** | Not enough data | Not enough data | Not enough data | 
| **Mobile App** | Not enough data | Not enough data | Not enough data | 
| **Ease of set up for target systems** | Not enough data | Not enough data | Not enough data | 
| **APIs** | Not enough data | Not enough data | Not enough data | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **FreshChat** | 8.9/10 | 52 |
| **Manychat** | 8.4/10 | 75 |
| **LiveChat** | N/A | N/A |

#### Messenger

| Feature | FreshChat | Manychat | LiveChat | 
|---|---|---|---|
| **Sequencing** | 8.9 (43 reviews) ✓ Verified | 9.0 (57 reviews) ✓ Verified | Not enough data | 
| **AI** | 8.4 (45 reviews) ✓ Verified | 7.8 (55 reviews) ✓ Verified | Not enough data | 
| **Live Chat** | 9.4 (48 reviews) ✓ Verified | 8.7 (63 reviews) ✓ Verified | Not enough data | 
| **Customization Interface** | 9.1 (48 reviews) ✓ Verified | 8.9 (55 reviews) ✓ Verified | Not enough data | 

#### Channels

| Feature | FreshChat | Manychat | LiveChat | 
|---|---|---|---|
| **Social Media** | 8.7 (38 reviews) ✓ Verified | 9.2 (63 reviews) ✓ Verified | Not enough data | 
| **Website** | 9.0 (45 reviews) ✓ Verified | 8.8 (52 reviews) ✓ Verified | Not enough data | 
| **Text Message (SMS)** | 8.8 (32 reviews) | 7.3 (35 reviews) ✓ Verified | Not enough data | 
| **Voice Assistants** | 9.0 (32 reviews) ✓ Verified | 7.1 (14 reviews) | Not enough data | 
| **Other** | 8.9 (37 reviews) ✓ Verified | 7.4 (28 reviews) ✓ Verified | Not enough data | 

#### Customers

| Feature | FreshChat | Manychat | LiveChat | 
|---|---|---|---|
| **Targeting** | 9.0 (41 reviews) ✓ Verified | 8.6 (54 reviews) ✓ Verified | Not enough data | 
| **Profiles** | 8.8 (43 reviews) ✓ Verified | 8.5 (53 reviews) ✓ Verified | Not enough data | 
| **Analytics** | 8.6 (44 reviews) ✓ Verified | 7.9 (56 reviews) ✓ Verified | Not enough data | 
| **Lead Gathering** | 8.9 (38 reviews) ✓ Verified | 9.2 (55 reviews) ✓ Verified | Not enough data | 
| **Sales Conversion** | 8.9 (38 reviews) ✓ Verified | 8.7 (59 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Conversational Marketing

| Feature | FreshChat | Manychat | LiveChat | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### SMS Marketing

| Product | Score | Reviews |
|---|---|---|
| **FreshChat** | N/A | N/A |
| **Manychat** | 9.3/10 | 21 |
| **LiveChat** | N/A | N/A |

#### Text Messaging

| Feature | FreshChat | Manychat | LiveChat | 
|---|---|---|---|
| **Bulk SMS** | Not enough data | 8.9 (12 reviews) ✓ Verified | Not enough data | 
| **Two-Way Text Messaging** | Not enough data | 9.1 (9 reviews) ✓ Verified | Not enough data | 
| **Text Scheduler** | Not enough data | 9.5 (11 reviews) ✓ Verified | Not enough data | 
| **Automatic Replies** | Not enough data | 10.0 (13 reviews) ✓ Verified | Not enough data | 
| **Automatic URL Shortening** | Not enough data | Not enough data | Not enough data | 
| **MMS Marketing** | Not enough data | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | Not enough data | 
| **Transactional SMS** | Not enough data | Feature Not Available | Not enough data | 

#### SMS Platform

| Feature | FreshChat | Manychat | LiveChat | 
|---|---|---|---|
| **Reporting** | Not enough data | 8.9 (11 reviews) ✓ Verified | Not enough data | 
| **Automation** | Not enough data | 9.9 (13 reviews) ✓ Verified | Not enough data | 
| **White Label** | Not enough data | Feature Not Available | Not enough data | 
| **Text-to-Landline** | Not enough data | Feature Not Available | Not enough data | 
| **Short Codes** | Not enough data | Feature Not Available | Not enough data | 
| **API Integration** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - SMS Marketing

| Feature | FreshChat | Manychat | LiveChat | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **FreshChat** | 8.7/10 | 117 |
| **Manychat** | N/A | N/A |
| **LiveChat** | N/A | N/A |

#### Responses

| Feature | FreshChat | Manychat | LiveChat | 
|---|---|---|---|
| **Customization** | 8.5 (103 reviews) | Not enough data | Not enough data | 
| **Control** | 8.6 (104 reviews) | Not enough data | Not enough data | 
| **Route To Human** | 8.9 (102 reviews) | Not enough data | Not enough data | 
| **Menu bars** | 8.7 (99 reviews) | Not enough data | Not enough data | 
| **Drip sequences** | 8.6 (83 reviews) | Not enough data | Not enough data | 

#### Platform

| Feature | FreshChat | Manychat | LiveChat | 
|---|---|---|---|
| **Live chat** | 9.2 (105 reviews) | Not enough data | Not enough data | 
| **Integrations** | 8.9 (100 reviews) | Not enough data | Not enough data | 
| **Branding** | 8.8 (100 reviews) | Not enough data | Not enough data | 
| **Analytics** | 8.5 (99 reviews) | Not enough data | Not enough data | 
| **A/B testing** | 8.4 (78 reviews) | Not enough data | Not enough data | 
| **Role-based access** | 9.0 (93 reviews) | Not enough data | Not enough data | 
| **Collection of information** | 8.8 (94 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | FreshChat | Manychat | LiveChat | 
|---|---|---|---|
| **AI Text Generation** | 8.4 (42 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 8.6 (42 reviews) | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **FreshChat** | 8.6/10 | 165 |
| **Manychat** | N/A | N/A |
| **LiveChat** | N/A | N/A |

#### Conversational Platform

| Feature | FreshChat | Manychat | LiveChat | 
|---|---|---|---|
| **Personalization** | 8.6 (148 reviews) | Not enough data | Not enough data | 
| **Omnichannel** | Feature Not Available | Not enough data | Not enough data | 
| **Contextual Engagement** | 8.5 (127 reviews) | Not enough data | Not enough data | 
| **Proactive Engagement** | 8.6 (111 reviews) | Not enough data | Not enough data | 

#### Support Automation

| Feature | FreshChat | Manychat | LiveChat | 
|---|---|---|---|
| **Intelligent Routing** | 8.6 (133 reviews) | Not enough data | Not enough data | 
| **Seamless Escalation** | 8.6 (135 reviews) | Not enough data | Not enough data | 
| **Transcripts** | 8.5 (134 reviews) | Not enough data | Not enough data | 
| **Self-Serve Support** | 8.8 (116 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | FreshChat | Manychat | LiveChat | 
|---|---|---|---|
| **AI Text Generation** | 8.5 (61 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 8.5 (61 reviews) | Not enough data | Not enough data | 

### Social Commerce Platforms

| Product | Score | Reviews |
|---|---|---|
| **FreshChat** | N/A | N/A |
| **Manychat** | N/A | N/A |
| **LiveChat** | N/A | N/A |

#### Content

| Feature | FreshChat | Manychat | LiveChat | 
|---|---|---|---|
| **Types** | Not enough data | Not enough data | Not enough data | 
| **Migration** | Not enough data | Not enough data | Not enough data | 
| **Publishing** | Not enough data | Not enough data | Not enough data | 
| **UGC** | Not enough data | Not enough data | Not enough data | 

#### Engagement

| Feature | FreshChat | Manychat | LiveChat | 
|---|---|---|---|
| **Live Streaming** | Not enough data | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | Not enough data | 
| **Conversational Commerce** | Not enough data | Not enough data | Not enough data | 
| **Moderation** | Not enough data | Not enough data | Not enough data | 

#### Social Shopping

| Feature | FreshChat | Manychat | LiveChat | 
|---|---|---|---|
| **Promotions** | Not enough data | Not enough data | Not enough data | 
| **Shoppable Media** | Not enough data | Not enough data | Not enough data | 
| **AR/VR** | Not enough data | Not enough data | Not enough data | 
| **Social Store** | Not enough data | Not enough data | Not enough data | 

#### Analytics

| Feature | FreshChat | Manychat | LiveChat | 
|---|---|---|---|
| **Product Insights** | Not enough data | Not enough data | Not enough data | 
| **Social Listening** | Not enough data | Not enough data | Not enough data | 
| **Campaigns** | Not enough data | Not enough data | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **FreshChat** | N/A | N/A |
| **Manychat** | N/A | N/A |
| **LiveChat** | N/A | N/A |

#### Customer Support

| Feature | FreshChat | Manychat | LiveChat | 
|---|---|---|---|
| **Text** | Not enough data | Not enough data | Not enough data | 
| **Speech** | Not enough data | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | Not enough data | 

#### Automation

| Feature | FreshChat | Manychat | LiveChat | 
|---|---|---|---|
| **Ticket Resolution** | Not enough data | Not enough data | Not enough data | 
| **Customization** | Not enough data | Not enough data | Not enough data | 
| **Intelligent Routing** | Not enough data | Not enough data | Not enough data | 

#### Artificial Intelligence

| Feature | FreshChat | Manychat | LiveChat | 
|---|---|---|---|
| **Learning** | Not enough data | Not enough data | Not enough data | 
| **Language** | Not enough data | Not enough data | Not enough data | 
| **Conversational AI** | Not enough data | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **FreshChat** | 8.6/10 | 336 |
| **Manychat** | N/A | N/A |
| **LiveChat** | 8.5/10 | 401 |

#### Generative AI

| Feature | FreshChat | Manychat | LiveChat | 
|---|---|---|---|
| **AI Text Generation** | 8.5 (73 reviews) | Not enough data | 7.4 (9 reviews) | 
| **AI Text Summarization** | 8.6 (72 reviews) | Not enough data | 7.5 (8 reviews) | 
| **AI Text-to-Speech** | 7.8 (73 reviews) | Not enough data | Feature Not Available | 

#### Communication

| Feature | FreshChat | Manychat | LiveChat | 
|---|---|---|---|
| **Pop-up Chat** | 9.2 (281 reviews) ✓ Verified | Not enough data | 9.2 (329 reviews) ✓ Verified | 
| **Notifications** | 8.5 (295 reviews) ✓ Verified | Not enough data | 8.9 (328 reviews) ✓ Verified | 
| **Targeted Emails** | 8.4 (202 reviews) ✓ Verified | Not enough data | 8.4 (221 reviews) | 
| **In-App Messaging** | 8.9 (248 reviews) ✓ Verified | Not enough data | 8.8 (269 reviews) ✓ Verified | 
| **Co-Browsing** | 8.2 (138 reviews) ✓ Verified | Not enough data | 8.3 (30 reviews) | 

####  Internal Use

| Feature | FreshChat | Manychat | LiveChat | 
|---|---|---|---|
| **Customization ** | 8.5 (273 reviews) ✓ Verified | Not enough data | 8.4 (281 reviews) ✓ Verified | 
| **Conversation Archiving** | 8.7 (269 reviews) ✓ Verified | Not enough data | 8.8 (303 reviews) ✓ Verified | 
| **Lead Development** | 8.4 (221 reviews) ✓ Verified | Not enough data | 8.6 (254 reviews) ✓ Verified | 
| **Knowledge Base** | 8.7 (256 reviews) ✓ Verified | Not enough data | 8.6 (259 reviews) ✓ Verified | 
| **Team Inbox ** | 9.0 (254 reviews) ✓ Verified | Not enough data | 8.6 (244 reviews) ✓ Verified | 
| **Customer Profiles** | 8.5 (255 reviews) ✓ Verified | Not enough data | 8.4 (249 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **FreshChat** | 8.7/10 | 114 |
| **Manychat** | N/A | N/A |
| **LiveChat** | N/A | N/A |

#### Generative AI

| Feature | FreshChat | Manychat | LiveChat | 
|---|---|---|---|
| **AI Text Summarization** | 8.9 (33 reviews) | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | FreshChat | Manychat | LiveChat | 
|---|---|---|---|
| **Knowledge Base** | 8.9 (92 reviews) | Not enough data | Not enough data | 
| **Searchable Articles** | 8.7 (93 reviews) | Not enough data | Not enough data | 
| **Community Forums** | 8.4 (80 reviews) | Not enough data | Feature Not Available | 
| **Mobile Optimization** | 8.5 (67 reviews) | Not enough data | Not enough data | 
| **Personalization** | 8.6 (69 reviews) | Not enough data | Not enough data | 

#### Self-Service Platform

| Feature | FreshChat | Manychat | LiveChat | 
|---|---|---|---|
| **Branding** | 9.1 (74 reviews) | Not enough data | Not enough data | 
| **Automation** | 8.9 (77 reviews) | Not enough data | Not enough data | 
| **Artificial Intelligence** | 8.0 (68 reviews) | Not enough data | Not enough data | 
| **Integrations** | 8.8 (77 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | FreshChat | Manychat | LiveChat | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **FreshChat** | 9.2/10 | 58 |
| **Manychat** | N/A | N/A |
| **LiveChat** | N/A | N/A |

#### Generative AI

| Feature | FreshChat | Manychat | LiveChat | 
|---|---|---|---|
| **AI Text Generation** | 9.2 (23 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 9.5 (23 reviews) | Not enough data | Not enough data | 

#### Process

| Feature | FreshChat | Manychat | LiveChat | 
|---|---|---|---|
| **Mentions** | 9.4 (43 reviews) | Not enough data | Not enough data | 
| **Tickets** | 9.4 (48 reviews) | Not enough data | Not enough data | 
| **Macros** | 9.2 (42 reviews) | Not enough data | Not enough data | 

#### Channels

| Feature | FreshChat | Manychat | LiveChat | 
|---|---|---|---|
| **Email** | 9.2 (50 reviews) | Not enough data | Not enough data | 
| **Social** | 9.2 (53 reviews) | Not enough data | Not enough data | 
| **Live Chat** | 9.5 (53 reviews) | Not enough data | Not enough data | 
| **Phone** | 9.0 (43 reviews) | Not enough data | Not enough data | 
| **Text** | 9.3 (44 reviews) | Not enough data | Not enough data | 

#### Insight

| Feature | FreshChat | Manychat | LiveChat | 
|---|---|---|---|
| **Surveys** | 9.2 (41 reviews) | Not enough data | Not enough data | 
| **Reporting** | 8.9 (49 reviews) | Not enough data | Not enough data | 
| **Visitor Activity** | 9.2 (46 reviews) | Not enough data | Not enough data | 
| **Help Desk** | 9.1 (48 reviews) | Not enough data | Not enough data | 

### Conversational Commerce Platforms

| Product | Score | Reviews |
|---|---|---|
| **FreshChat** | N/A | N/A |
| **Manychat** | N/A | N/A |
| **LiveChat** | N/A | N/A |

#### Conversational AI - Conversational Commerce Platforms

| Feature | FreshChat | Manychat | LiveChat | 
|---|---|---|---|
| **AI chatbots** | Not enough data | Not enough data | Not enough data | 
| **Messaging and Notifications** | Not enough data | Not enough data | Not enough data | 
| **AI agents ** | Not enough data | Not enough data | Not enough data | 
| **Voice assistants** | Not enough data | Not enough data | Not enough data | 
| **Communication apps** | Not enough data | Not enough data | Not enough data | 

#### Platform integration - Conversational Commerce Platforms

| Feature | FreshChat | Manychat | LiveChat | 
|---|---|---|---|
| **Ecommerce stores** | Not enough data | Not enough data | Not enough data | 
| **Sales channels** | Not enough data | Not enough data | Not enough data | 
| **Payment Platform** | Not enough data | Not enough data | Not enough data | 
| **Internal tools** | Not enough data | Not enough data | Not enough data | 

#### Analytics and Reporting - Conversational Commerce Platforms

| Feature | FreshChat | Manychat | LiveChat | 
|---|---|---|---|
| **Conversational analytics** | Not enough data | Not enough data | Not enough data | 
| **Advance reporting** | Not enough data | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **FreshChat** | N/A | N/A |
| **Manychat** | N/A | N/A |
| **LiveChat** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | FreshChat | Manychat | LiveChat | 
|---|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | FreshChat | Manychat | LiveChat | 
|---|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | Not enough data | 

#### Automation

| Feature | FreshChat | Manychat | LiveChat | 
|---|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | Not enough data | 

#### Autonomy

| Feature | FreshChat | Manychat | LiveChat | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **FreshChat** | N/A | N/A |
| **Manychat** | N/A | N/A |
| **LiveChat** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | FreshChat | Manychat | LiveChat | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing)

**Unique to FreshChat (6):** [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Chatbots Software](https://www.g2.com/categories/chatbots), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Live Chat Software](https://www.g2.com/categories/live-chat), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents)

**Unique to Manychat (4):** [Marketing Automation Software](https://www.g2.com/categories/marketing-automation), [SMS Marketing Software](https://www.g2.com/categories/sms-marketing), [Social Commerce Platforms](https://www.g2.com/categories/social-commerce-platforms), [User Provisioning and Governance Tools](https://www.g2.com/categories/user-provisioning-and-governance-tools)

**Unique to LiveChat (7):** [Chatbots Software](https://www.g2.com/categories/chatbots), [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | FreshChat | Manychat | LiveChat | 
|---|---|---|---|
| **Small-Business** | 58.2% | 88.3% | 44.6% | 
| **Mid-Market** | 35.6% | 10.3% | 37.5% | 
| **Enterprise** | 6.2% | 1.4% | 17.8% | 

### By Industry

#### FreshChat

- **Information Technology and Services:** 10.4%
- **Computer Software:** 9.9%
- **Consumer Services:** 8.0%
- **Financial Services:** 5.6%
- **Retail:** 5.0%
- **Marketing and Advertising:** 4.1%
- **Internet:** 3.7%
- **Education Management:** 3.7%
- **Telecommunications:** 3.0%
- **Health, Wellness and Fitness:** 2.8%
- **Other:** 43.8%

#### Manychat

- **Marketing and Advertising:** 35.9%
- **Real Estate:** 5.5%
- **Health, Wellness and Fitness:** 4.8%
- **Education Management:** 3.4%
- **Information Technology and Services:** 3.4%
- **Computer Software:** 3.4%
- **Retail:** 3.4%
- **Hospital & Health Care:** 2.8%
- **Higher Education:** 2.1%
- **Automotive:** 2.1%
- **Other:** 33.1%

#### LiveChat

- **Computer Software:** 8.8%
- **Information Technology and Services:** 8.6%
- **Retail:** 6.3%
- **Financial Services:** 4.0%
- **Internet:** 3.7%
- **Education Management:** 3.6%
- **Consumer Services:** 3.4%
- **Marketing and Advertising:** 3.2%
- **Telecommunications:** 2.9%
- **Banking:** 2.4%
- **Other:** 53.2%

---
## Alternatives

### Alternatives to FreshChat

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6943 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1905 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [Crisp](https://www.g2.com/products/crisp/reviews) — 4.5/5 stars (196 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4060 reviews)
- [Wati](https://www.g2.com/products/wati/reviews) — 4.6/5 stars (481 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7614 reviews)
- [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — 4.3/5 stars (737 reviews)

### Alternatives to Manychat

- [HighLevel](https://www.g2.com/products/highlevel/reviews) — 4.6/5 stars (638 reviews)
- [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) — 4.4/5 stars (14757 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14689 reviews)
- [Intuit Mailchimp All-in-One Marketing Platform](https://www.g2.com/products/intuit-mailchimp-all-in-one-marketing-platform/reviews) — 4.4/5 stars (5420 reviews)
- [Klaviyo](https://www.g2.com/products/klaviyo/reviews) — 4.6/5 stars (1351 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [SendPulse](https://www.g2.com/products/sendpulse/reviews) — 4.6/5 stars (712 reviews)
- [Customers.ai](https://www.g2.com/products/customers-ai/reviews) — 4.8/5 stars (429 reviews)
- [Landbot](https://www.g2.com/products/landbot/reviews) — 4.7/5 stars (334 reviews)

### Alternatives to LiveChat

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6943 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1905 reviews)
- [LivePerson](https://www.g2.com/products/liveperson/reviews) — 4.3/5 stars (207 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3748 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews)
- [Lime Connect (formerly Userlike)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews) — 4.4/5 stars (453 reviews)
- [Zoho SalesIQ](https://www.g2.com/products/zoho-salesiq/reviews) — 4.4/5 stars (256 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7614 reviews)

---
## Top Discussions

### FreshChat

- Title: [How do I set up a chat bot to respond to FAQ's automatically?](https://www.g2.com/discussions/how-do-i-set-up-a-chat-bot-to-respond-to-faq-s-automatically) — 3 comments, 1 upvote
  > **Top comment:** "Hey Jonathan. Can we get in touch with you directly ? We will need to train the Bots to understand the FAQs and ensure it also understands Intent and You can..."
- Title: [Can we see the ticket details and the possibility of modification ?](https://www.g2.com/discussions/can-we-see-the-ticket-details-and-the-possibility-of-modification) — 2 comments
  > **Top comment:** "Have you lost hope of ever recovering your money from scam brokers or platform ?? I have good news for you and yes it is 97% possible for you to recover..."
- Title: [Understand Whatsapp integration first if it is critical](https://www.g2.com/discussions/understand-whatsapp-integration-first-if-it-is-critical) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** ""With our Whatsapp integration businesses can
- Engage with their customers on Whatsapp
- Help customers help themselves by talking to a chatbot
- Use..."
- Title: [how  can  we develop Freshdesk Messaging ?](https://www.g2.com/discussions/how-can-we-develop-freshdesk-messaging) — 1 comment *(includes official response)*
  > **Top comment:** "Freshdesk Messaging (now called Freshchat) is a cloud-based product and doesn't need to be updated or developed by the end customers. If you are facing any..."
- Title: [how to merge the fresh desk with the fresh chat and make calls and chats in the same time ?](https://www.g2.com/discussions/how-to-merge-the-fresh-desk-with-the-fresh-chat-and-make-calls-and-chats-in-the-same-time) — 1 comment, 1 upvote
  > **Top comment:** "Recovering your lost bitcoin or funds as the case might be, is not what you can do alone, you’d require the service of a trained specialist. A recovery..."

### Manychat

- Title: [What is ManyChat?](https://www.g2.com/discussions/what-is-manychat) — 1 comment, 1 upvote
  > **Top comment:** "It's a web based application used for creating chatbots for facebook, Instagram & whatsapp. It's a great tool to improve your online sales. 

I have been..."
- Title: [What's your current struggle in using Many chat to grow an audience for your Business.](https://www.g2.com/discussions/31093-what-s-your-current-struggle-in-using-many-chat-to-grow-an-audience-for-your-business) — 1 comment, 1 upvote
  > **Top comment:** "it's my first time to use many chat bot"
- Title: [Is it possible to send voice messages? Or is it even considerable from your side in the future?](https://www.g2.com/discussions/30996-is-it-possible-to-send-voice-messages-or-is-it-even-considerable-from-your-side-in-the-future) — 1 comment, 1 upvote
  > **Top comment:** "Yes I believe that would be another better idea..."
- Title: [Chat blasts](https://www.g2.com/discussions/29781-chat-blasts) — 1 comment, 1 upvote
  > **Top comment:** "ManyChat is designed for Facebook Pages to send messages  through Messenger and you must follow the 24 hr rule. For groups, you can create a page and a bot..."
- Title: [My broadcast delivery percentage keeps getting low, how do I maintain it to be at 100%?](https://www.g2.com/discussions/27881-my-broadcast-delivery-percentage-keeps-getting-low-how-do-i-maintain-it-to-be-at-100) — 1 comment
  > **Top comment:** "Agree if I'm in already then I might see the the performance."

### LiveChat

- Title: [HIS DOCTRINE!! by Paul T. Wright Jr](https://www.g2.com/discussions/his-doctrine-by-paul-t-wright-jr) — 3 comments, 1 upvote
  > **Top comment:** "I have checked on this book and I have purchased two copies and have seen the way it reaches people with the Bible and Word in a concept that shows how we..."
- Title: [How does LiveChat work when no one is available?](https://www.g2.com/discussions/how-does-livechat-work-when-no-one-is-available) — 3 comments, 2 upvotes *(includes official response)*
  > **Top comment:** "When you are offline the chat window changes into the ticket form. It means that your visitors can leave messages as tickets and contact you even after your..."
- Title: [Can one user respond to multiple chats concurrently?](https://www.g2.com/discussions/can-one-user-respond-to-multiple-chats-concurrently) — 3 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Each user can chat with up to 99 customers at the same time. 
"
- Title: [Can I initiate a chat myself or do I need to have to wait for a customer to do it?](https://www.g2.com/discussions/can-i-initiate-a-chat-myself-or-do-i-need-to-have-to-wait-for-a-customer-to-do-it) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "You can initiate a chat with a customer by using the greetings feature. For example, you can invite a customer automatically when he or she navigates to a..."
- Title: [How hard is it to install LiveChat on the website?](https://www.g2.com/discussions/how-hard-is-it-to-install-livechat-on-the-website) — 2 comments, 2 upvotes *(includes official response)*
  > **Top comment:** "To start off, you need to create a LiveChat license.

After that you will be redirected to a page with the LiveChat code. Here, you can choose to implement..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/freshworks-freshchat-vs-manychat-vs-livechat)