# FreshChat vs LivePerson Comparison
---
## AI Generated Summary
- **G2 reviewers report** that LivePerson excels in providing robust AI support, enhancing customer engagement through automated interactions. Users appreciate its ability to integrate across various communication channels, allowing for a seamless experience tailored to customer preferences.
- **Users say** FreshChat stands out for its **ease of use** and quick setup, making it a favorite among small businesses. Reviewers highlight its straightforward interface, which simplifies handling customer complaints and queries, ultimately improving response times.
- **According to verified reviews** , LivePerson has a higher overall satisfaction score, reflecting its effectiveness in meeting the needs of mid-market businesses. Users commend its detailed tracking of metrics and KPIs, which aids in performance evaluation and strategic planning.
- **Reviewers mention** that FreshChat's customer support is notably helpful, with many users praising the integration capabilities with other tools. This feature enhances its functionality, making it a versatile choice for businesses looking to streamline their customer service processes.
- **G2 reviewers highlight** that while LivePerson offers advanced features like AI text generation and contextual engagement, some users find it challenging to configure for specific workflows. This can lead to a steeper learning curve compared to FreshChat's more intuitive setup.
- **Users report** that FreshChat's focus on small businesses allows it to cater effectively to their unique needs, with features like in-app messaging and targeted emails receiving positive feedback for their simplicity and effectiveness in driving customer interactions.



| | FreshChat | LivePerson | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 498 | 207 | 
| **Largest Market Segment** | Small-Business (58.2% of reviews) | Mid-Market (43.3% of reviews) | 
| **Entry Level Price** | $0.00 | Contact Us | 

---
## Top Pros & Cons

### FreshChat

Pros:
- Ease of Use (11 reviews)
- Helpful (7 reviews)

Cons:
- AI Limitations (3 reviews)
- Difficult Learning (3 reviews)

### LivePerson

Pros:
- Features (35 reviews)
- Ease of Use (31 reviews)

Cons:
- Learning Curve (21 reviews)
- Complexity (14 reviews)

---
## Ratings Comparison
| Rating | FreshChat | LivePerson | 
|---|---|---|
  | **Meets Requirements** | 8.6 (403 reviews) | 8.5 (167 reviews) | 
  | **Ease of Use** | 9.1 (405 reviews) | 8.4 (169 reviews) | 
  | **Ease of Setup** | 8.7 (259 reviews) | 8.0 (95 reviews) | 
  | **Ease of Admin** | 9.0 (246 reviews) | 8.1 (79 reviews) | 
  | **Quality of Support** | 8.7 (397 reviews) | 8.3 (165 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (242 reviews) | 8.0 (81 reviews) | 
  | **Product Direction (% positive)** | 9.0 (404 reviews) | 5.6 (163 reviews) | 

---
## Pricing

### FreshChat

#### Entry-Level Pricing

Plan: Free

Price: $0.00

Key Features:
- Chatbot builder
- Chatbot analytics
- Inbox Views

[Browse all 4 editions](https://www.g2.com/products/freshworks-freshchat/pricing)

#### Free Trial

Yes

### LivePerson

#### Entry-Level Pricing

Plan: Bronze

Price: Contact Us

Description: Boost agent efficiency with a messaging-first workspace

Key Features:
- Agent & Supervisor Experience: Includes multi-channel agent workspace, cobrowse, secure forms to optimize agent productivity and customer experience.
- Administrative Experience: Includes management console, campaign builder, and allow admins to create and manage users and skills.
- Communication Channels: Includes web, app, SMS, Email Connect, Whatsapp, Apple Messaging for Business, Messenger, Instagram, Google RCS Messaging, Google Business Messaging, Kakao Talk, Line, Viber, WeChat.  X (former Twitter) is supported with additional fees. Includes LivePerson Connect to Messaging (C2M) which is an IVR deflection solution that lets brands move voice calls to messages through the Conversational Cloud platform.

[Browse all 3 editions](https://www.g2.com/products/liveperson/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **FreshChat** | 8.9/10 | 52 |
| **LivePerson** | N/A | N/A |

#### Messenger

| Feature | FreshChat | LivePerson | 
|---|---|---|
| **Sequencing** | 8.9 (43 reviews) ✓ Verified | Not enough data | 
| **AI** | 8.4 (45 reviews) ✓ Verified | Not enough data | 
| **Live Chat** | 9.4 (48 reviews) ✓ Verified | Not enough data | 
| **Customization Interface** | 9.1 (48 reviews) ✓ Verified | Not enough data | 

#### Channels

| Feature | FreshChat | LivePerson | 
|---|---|---|
| **Social Media** | 8.7 (38 reviews) ✓ Verified | Not enough data | 
| **Website** | 9.0 (45 reviews) ✓ Verified | Not enough data | 
| **Text Message (SMS)** | 8.8 (32 reviews) | Not enough data | 
| **Voice Assistants** | 9.0 (32 reviews) ✓ Verified | Not enough data | 
| **Other** | 8.9 (37 reviews) ✓ Verified | Not enough data | 

#### Customers

| Feature | FreshChat | LivePerson | 
|---|---|---|
| **Targeting** | 9.0 (41 reviews) ✓ Verified | Not enough data | 
| **Profiles** | 8.8 (43 reviews) ✓ Verified | Not enough data | 
| **Analytics** | 8.6 (44 reviews) ✓ Verified | Not enough data | 
| **Lead Gathering** | 8.9 (38 reviews) ✓ Verified | Not enough data | 
| **Sales Conversion** | 8.9 (38 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Conversational Marketing

| Feature | FreshChat | LivePerson | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **FreshChat** | N/A | N/A |
| **LivePerson** | N/A | N/A |

#### Call Analytics

| Feature | FreshChat | LivePerson | 
|---|---|---|
| **Call Recording** | Not enough data | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | 
| **Call Analysis** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | FreshChat | LivePerson | 
|---|---|---|
| **Customer Scoring** | Not enough data | Not enough data | 
| **Speech-to-Text** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | FreshChat | LivePerson | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | FreshChat | LivePerson | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **FreshChat** | N/A | N/A |
| **LivePerson** | 8.4/10 | 70 |

#### Responses

| Feature | FreshChat | LivePerson | 
|---|---|---|
| **Personalization** | Not enough data | 8.1 (55 reviews) | 
| **Route To Human** | Not enough data | 8.1 (58 reviews) | 
| **Natural Language Understanding (NLU)** | Not enough data | 8.3 (59 reviews) | 

#### Automation - AI Agents

| Feature | FreshChat | LivePerson | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 

#### Platform

| Feature | FreshChat | LivePerson | 
|---|---|---|
| **Conversation Editor** | Not enough data | 8.6 (55 reviews) | 
| **Integration** | Not enough data | 8.7 (23 reviews) | 
| **Human-In-The-Loop** | Not enough data | 8.1 (56 reviews) | 

#### Autonomy -  AI Agents

| Feature | FreshChat | LivePerson | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

#### Generative AI

| Feature | FreshChat | LivePerson | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.7 (5 reviews) | 
| **AI Text Summarization** | Not enough data | 8.7 (5 reviews) | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **FreshChat** | 8.7/10 | 117 |
| **LivePerson** | 8.7/10 | 26 |

#### Responses

| Feature | FreshChat | LivePerson | 
|---|---|---|
| **Customization** | 8.5 (103 reviews) | 8.6 (14 reviews) | 
| **Control** | 8.6 (104 reviews) | 8.6 (14 reviews) | 
| **Route To Human** | 8.9 (102 reviews) | 8.7 (17 reviews) | 
| **Menu bars** | 8.7 (99 reviews) | 8.6 (13 reviews) | 
| **Drip sequences** | 8.6 (83 reviews) | 8.7 (10 reviews) | 

#### Platform

| Feature | FreshChat | LivePerson | 
|---|---|---|
| **Live chat** | 9.2 (105 reviews) | 9.2 (15 reviews) | 
| **Integrations** | 8.9 (100 reviews) | 9.0 (13 reviews) | 
| **Branding** | 8.8 (100 reviews) | 8.7 (15 reviews) | 
| **Analytics** | 8.5 (99 reviews) | 8.0 (15 reviews) | 
| **A/B testing** | 8.4 (78 reviews) | 8.6 (12 reviews) | 
| **Role-based access** | 9.0 (93 reviews) | 9.0 (12 reviews) | 
| **Collection of information** | 8.8 (94 reviews) | 8.6 (12 reviews) | 

#### Generative AI

| Feature | FreshChat | LivePerson | 
|---|---|---|
| **AI Text Generation** | 8.4 (42 reviews) | 8.5 (9 reviews) | 
| **AI Text Summarization** | 8.6 (42 reviews) | 8.9 (9 reviews) | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **FreshChat** | 8.6/10 | 165 |
| **LivePerson** | 8.2/10 | 26 |

#### Conversational Platform

| Feature | FreshChat | LivePerson | 
|---|---|---|
| **Personalization** | 8.6 (148 reviews) | 6.9 (19 reviews) | 
| **Omnichannel** | Feature Not Available | 8.2 (19 reviews) | 
| **Contextual Engagement** | 8.5 (127 reviews) | 8.2 (16 reviews) | 
| **Proactive Engagement** | 8.6 (111 reviews) | 8.5 (19 reviews) | 

#### Support Automation

| Feature | FreshChat | LivePerson | 
|---|---|---|
| **Intelligent Routing** | 8.6 (133 reviews) | 8.0 (18 reviews) | 
| **Seamless Escalation** | 8.6 (135 reviews) | 8.1 (19 reviews) | 
| **Transcripts** | 8.5 (134 reviews) | 8.7 (20 reviews) | 
| **Self-Serve Support** | 8.8 (116 reviews) | 8.0 (20 reviews) | 

#### Generative AI

| Feature | FreshChat | LivePerson | 
|---|---|---|
| **AI Text Generation** | 8.5 (61 reviews) | 8.3 (10 reviews) | 
| **AI Text Summarization** | 8.5 (61 reviews) | 8.7 (10 reviews) | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **FreshChat** | N/A | N/A |
| **LivePerson** | 8.7/10 | 19 |

#### Customer Support

| Feature | FreshChat | LivePerson | 
|---|---|---|
| **Text** | Not enough data | 8.6 (11 reviews) | 
| **Speech** | Not enough data | 8.9 (9 reviews) | 
| **Knowledge Base** | Not enough data | 8.6 (11 reviews) | 

#### Automation

| Feature | FreshChat | LivePerson | 
|---|---|---|
| **Ticket Resolution** | Not enough data | 9.2 (10 reviews) | 
| **Customization** | Not enough data | 8.6 (11 reviews) | 
| **Intelligent Routing** | Not enough data | 8.5 (11 reviews) | 

#### Artificial Intelligence

| Feature | FreshChat | LivePerson | 
|---|---|---|
| **Learning** | Not enough data | 8.3 (12 reviews) | 
| **Language** | Not enough data | 8.8 (11 reviews) | 
| **Conversational AI** | Not enough data | 8.8 (12 reviews) | 

### Bot Platforms

| Product | Score | Reviews |
|---|---|---|
| **FreshChat** | N/A | N/A |
| **LivePerson** | 9.1/10 | 13 |

#### Generative AI

| Feature | FreshChat | LivePerson | 
|---|---|---|
| **AI Text Generation** | Not enough data | 9.0 (8 reviews) | 
| **AI Text Summarization** | Not enough data | 9.2 (8 reviews) | 

#### Agentic AI - Bot Platforms

| Feature | FreshChat | LivePerson | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **FreshChat** | 8.6/10 | 336 |
| **LivePerson** | 8.1/10 | 45 |

#### Generative AI

| Feature | FreshChat | LivePerson | 
|---|---|---|
| **AI Text Generation** | 8.5 (73 reviews) | 7.6 (9 reviews) | 
| **AI Text Summarization** | 8.6 (72 reviews) | 8.0 (9 reviews) | 
| **AI Text-to-Speech** | 7.8 (73 reviews) | 7.8 (9 reviews) | 

#### Communication

| Feature | FreshChat | LivePerson | 
|---|---|---|
| **Pop-up Chat** | 9.2 (281 reviews) ✓ Verified | 9.0 (36 reviews) ✓ Verified | 
| **Notifications** | 8.5 (295 reviews) ✓ Verified | 8.8 (34 reviews) ✓ Verified | 
| **Targeted Emails** | 8.4 (202 reviews) ✓ Verified | 7.2 (19 reviews) | 
| **In-App Messaging** | 8.9 (248 reviews) ✓ Verified | 8.6 (28 reviews) ✓ Verified | 
| **Co-Browsing** | 8.2 (138 reviews) ✓ Verified | 8.4 (15 reviews) ✓ Verified | 

####  Internal Use

| Feature | FreshChat | LivePerson | 
|---|---|---|
| **Customization ** | 8.5 (273 reviews) ✓ Verified | 7.6 (31 reviews) ✓ Verified | 
| **Conversation Archiving** | 8.7 (269 reviews) ✓ Verified | 7.9 (26 reviews) ✓ Verified | 
| **Lead Development** | 8.4 (221 reviews) ✓ Verified | 8.4 (22 reviews) ✓ Verified | 
| **Knowledge Base** | 8.7 (256 reviews) ✓ Verified | 7.7 (27 reviews) ✓ Verified | 
| **Team Inbox ** | 9.0 (254 reviews) ✓ Verified | 8.8 (23 reviews) ✓ Verified | 
| **Customer Profiles** | 8.5 (255 reviews) ✓ Verified | 7.5 (29 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **FreshChat** | 8.7/10 | 114 |
| **LivePerson** | 8.1/10 | 21 |

#### Generative AI

| Feature | FreshChat | LivePerson | 
|---|---|---|
| **AI Text Summarization** | 8.9 (33 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | FreshChat | LivePerson | 
|---|---|---|
| **Knowledge Base** | 8.9 (92 reviews) | 8.3 (16 reviews) | 
| **Searchable Articles** | 8.7 (93 reviews) | 8.0 (9 reviews) | 
| **Community Forums** | 8.4 (80 reviews) | 7.5 (8 reviews) | 
| **Mobile Optimization** | 8.5 (67 reviews) | 8.2 (11 reviews) | 
| **Personalization** | 8.6 (69 reviews) | 7.8 (12 reviews) | 

#### Self-Service Platform

| Feature | FreshChat | LivePerson | 
|---|---|---|
| **Branding** | 9.1 (74 reviews) | 7.9 (12 reviews) | 
| **Automation** | 8.9 (77 reviews) | 8.2 (12 reviews) | 
| **Artificial Intelligence** | 8.0 (68 reviews) | 8.3 (12 reviews) | 
| **Integrations** | 8.8 (77 reviews) | 8.3 (9 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | FreshChat | LivePerson | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **FreshChat** | 9.2/10 | 58 |
| **LivePerson** | 7.8/10 | 13 |

#### Generative AI

| Feature | FreshChat | LivePerson | 
|---|---|---|
| **AI Text Generation** | 9.2 (23 reviews) | 8.0 (5 reviews) | 
| **AI Text Summarization** | 9.5 (23 reviews) | 7.7 (5 reviews) | 

#### Process

| Feature | FreshChat | LivePerson | 
|---|---|---|
| **Mentions** | 9.4 (43 reviews) | 7.7 (5 reviews) | 
| **Tickets** | 9.4 (48 reviews) | 7.6 (7 reviews) | 
| **Macros** | 9.2 (42 reviews) | 7.5 (6 reviews) | 

#### Channels

| Feature | FreshChat | LivePerson | 
|---|---|---|
| **Email** | 9.2 (50 reviews) | 7.4 (7 reviews) | 
| **Social** | 9.2 (53 reviews) | 8.1 (8 reviews) | 
| **Live Chat** | 9.5 (53 reviews) | 8.1 (6 reviews) | 
| **Phone** | 9.0 (43 reviews) | 7.8 (6 reviews) | 
| **Text** | 9.3 (44 reviews) | 8.1 (6 reviews) | 

#### Insight

| Feature | FreshChat | LivePerson | 
|---|---|---|
| **Surveys** | 9.2 (41 reviews) | 8.1 (6 reviews) | 
| **Reporting** | 8.9 (49 reviews) | 7.6 (7 reviews) | 
| **Visitor Activity** | 9.2 (46 reviews) | 7.9 (7 reviews) | 
| **Help Desk** | 9.1 (48 reviews) | 8.1 (7 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **FreshChat** | N/A | N/A |
| **LivePerson** | N/A | N/A |

#### Generative AI

| Feature | FreshChat | LivePerson | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### AI SDRs

| Product | Score | Reviews |
|---|---|---|
| **FreshChat** | N/A | N/A |
| **LivePerson** | N/A | N/A |

#### Automation

| Feature | FreshChat | LivePerson | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | 

#### Autonomy

| Feature | FreshChat | LivePerson | 
|---|---|---|
| **Problem Solving** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Independent Decision Making** | Not enough data | Not enough data | 

#### Outbound Sales

| Feature | FreshChat | LivePerson | 
|---|---|---|
| **Follow-Up Scheduling** | Not enough data | Not enough data | 
| **Prospect Prioritization** | Not enough data | Not enough data | 
| **Multichannel Campaign Execution** | Not enough data | Not enough data | 
| **Personalized Outreach** | Not enough data | Not enough data | 
| **Outreach Performance Analytics** | Not enough data | Not enough data | 

#### Inbound Sales

| Feature | FreshChat | LivePerson | 
|---|---|---|
| **Data Enrichment** | Not enough data | Not enough data | 
| **Inquiry Routing** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Real-Time Engagement** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 

### AI IT Agents

| Product | Score | Reviews |
|---|---|---|
| **FreshChat** | N/A | N/A |
| **LivePerson** | N/A | N/A |

#### Automation - AI IT Agents

| Feature | FreshChat | LivePerson | 
|---|---|---|
| **Document Processing** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 

#### Autonomy - AI IT Agents

| Feature | FreshChat | LivePerson | 
|---|---|---|
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

#### IT Ticket Management - AI IT Agents

| Feature | FreshChat | LivePerson | 
|---|---|---|
| **Ticket Status Updates** | Not enough data | Not enough data | 
| **SLA Monitoring** | Not enough data | Not enough data | 
| **Ticket Categorization** | Not enough data | Not enough data | 
| **Ticket Assignment** | Not enough data | Not enough data | 
| **Automated Ticket Creation** | Not enough data | Not enough data | 

#### IT Support Automation - AI IT Agents

| Feature | FreshChat | LivePerson | 
|---|---|---|
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 
| **Real-Time Troubleshooting** | Not enough data | Not enough data | 
| **User Self-Service Assistance** | Not enough data | Not enough data | 
| **Proactive Issue Detection** | Not enough data | Not enough data | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **FreshChat** | N/A | N/A |
| **LivePerson** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | FreshChat | LivePerson | 
|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | FreshChat | LivePerson | 
|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | FreshChat | LivePerson | 
|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | FreshChat | LivePerson | 
|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | 

### Conversational Commerce Platforms

| Product | Score | Reviews |
|---|---|---|
| **FreshChat** | N/A | N/A |
| **LivePerson** | N/A | N/A |

#### Conversational AI - Conversational Commerce Platforms

| Feature | FreshChat | LivePerson | 
|---|---|---|
| **AI chatbots** | Not enough data | Not enough data | 
| **Messaging and Notifications** | Not enough data | Not enough data | 
| **AI agents ** | Not enough data | Not enough data | 
| **Voice assistants** | Not enough data | Not enough data | 
| **Communication apps** | Not enough data | Not enough data | 

#### Platform integration - Conversational Commerce Platforms

| Feature | FreshChat | LivePerson | 
|---|---|---|
| **Ecommerce stores** | Not enough data | Not enough data | 
| **Sales channels** | Not enough data | Not enough data | 
| **Payment Platform** | Not enough data | Not enough data | 
| **Internal tools** | Not enough data | Not enough data | 

#### Analytics and Reporting - Conversational Commerce Platforms

| Feature | FreshChat | LivePerson | 
|---|---|---|
| **Conversational analytics** | Not enough data | Not enough data | 
| **Advance reporting** | Not enough data | Not enough data | 

### SAP Store

| Product | Score | Reviews |
|---|---|---|
| **FreshChat** | N/A | N/A |
| **LivePerson** | N/A | N/A |

#### Agentic AI - SAP Store

| Feature | FreshChat | LivePerson | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **FreshChat** | N/A | N/A |
| **LivePerson** | 9.2/10 | 23 |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | FreshChat | LivePerson | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | 9.2 (6 reviews) | 
| **Contextual Response Generation** | Not enough data | 9.2 (6 reviews) | 
| **Sentiment Analysis** | Not enough data | 9.2 (6 reviews) | 
| **Knowledge Base Utilization** | Not enough data | 9.2 (6 reviews) | 
| **Multilingual Support** | Not enough data | 9.2 (6 reviews) | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | FreshChat | LivePerson | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | 9.4 (6 reviews) | 
| **Feedback Collection** | Not enough data | 9.2 (6 reviews) | 
| **Escalation Handling** | Not enough data | 9.2 (6 reviews) | 
| **Workflow Optimization** | Not enough data | 8.8 (8 reviews) | 

#### Automation

| Feature | FreshChat | LivePerson | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | 9.3 (10 reviews) | 
| **Feedback Collection** | Not enough data | 9.2 (6 reviews) | 
| **Document Processing** | Not enough data | 9.2 (6 reviews) | 

#### Autonomy

| Feature | FreshChat | LivePerson | 
|---|---|---|
| **Independent Decision Making** | Not enough data | 9.2 (6 reviews) | 
| **Adaptive Responses** | Not enough data | 9.4 (6 reviews) | 
| **Task Execution** | Not enough data | 9.4 (6 reviews) | 
| **Problem Solving** | Not enough data | 9.4 (6 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **FreshChat** | N/A | N/A |
| **LivePerson** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | FreshChat | LivePerson | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (7):** [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Chatbots Software](https://www.g2.com/categories/chatbots), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Live Chat Software](https://www.g2.com/categories/live-chat), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents)


**Unique to LivePerson (10):** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms), [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents), [AI SDRs Software](https://www.g2.com/categories/ai-sdrs), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Bot Platforms](https://www.g2.com/categories/bot-platforms), [SAP Store Software](https://www.g2.com/categories/sap-store), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants)


---
## Reviewer Demographics

### By Company Size

| Segment | FreshChat | LivePerson | 
|---|---|---|
| **Small-Business** | 58.2% | 20.0% | 
| **Mid-Market** | 35.6% | 43.3% | 
| **Enterprise** | 6.2% | 36.7% | 

### By Industry

#### FreshChat

- **Information Technology and Services:** 10.4%
- **Computer Software:** 9.9%
- **Consumer Services:** 8.0%
- **Financial Services:** 5.6%
- **Retail:** 5.0%
- **Marketing and Advertising:** 4.1%
- **Internet:** 3.7%
- **Education Management:** 3.7%
- **Telecommunications:** 3.0%
- **Health, Wellness and Fitness:** 2.8%
- **Other:** 43.8%

#### LivePerson

- **Internet:** 14.9%
- **Retail:** 14.4%
- **Telecommunications:** 7.7%
- **Information Technology and Services:** 5.5%
- **Computer Software:** 4.4%
- **Financial Services:** 4.4%
- **Insurance:** 3.9%
- **Apparel & Fashion:** 2.8%
- **Automotive:** 2.8%
- **Outsourcing/Offshoring:** 2.8%
- **Other:** 36.5%

---
## Alternatives

### Alternatives to FreshChat

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3854 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6940 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1905 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (807 reviews)
- [Crisp](https://www.g2.com/products/crisp/reviews) — 4.5/5 stars (196 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4059 reviews)
- [Wati](https://www.g2.com/products/wati/reviews) — 4.6/5 stars (481 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7611 reviews)

### Alternatives to LivePerson

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6940 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3854 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (807 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — 4.3/5 stars (737 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [Lime Connect (formerly Userlike)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews) — 4.4/5 stars (453 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3747 reviews)

---
## Top Discussions

### FreshChat

- Title: [How do I set up a chat bot to respond to FAQ's automatically?](https://www.g2.com/discussions/how-do-i-set-up-a-chat-bot-to-respond-to-faq-s-automatically) — 3 comments, 1 upvote
  > **Top comment:** "Hey Jonathan. Can we get in touch with you directly ? We will need to train the Bots to understand the FAQs and ensure it also understands Intent and You can..."
- Title: [Can we see the ticket details and the possibility of modification ?](https://www.g2.com/discussions/can-we-see-the-ticket-details-and-the-possibility-of-modification) — 2 comments
  > **Top comment:** "Have you lost hope of ever recovering your money from scam brokers or platform ?? I have good news for you and yes it is 97% possible for you to recover..."
- Title: [Understand Whatsapp integration first if it is critical](https://www.g2.com/discussions/understand-whatsapp-integration-first-if-it-is-critical) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** ""With our Whatsapp integration businesses can
- Engage with their customers on Whatsapp
- Help customers help themselves by talking to a chatbot
- Use..."
- Title: [how  can  we develop Freshdesk Messaging ?](https://www.g2.com/discussions/how-can-we-develop-freshdesk-messaging) — 1 comment *(includes official response)*
  > **Top comment:** "Freshdesk Messaging (now called Freshchat) is a cloud-based product and doesn't need to be updated or developed by the end customers. If you are facing any..."
- Title: [how to merge the fresh desk with the fresh chat and make calls and chats in the same time ?](https://www.g2.com/discussions/how-to-merge-the-fresh-desk-with-the-fresh-chat-and-make-calls-and-chats-in-the-same-time) — 1 comment, 1 upvote
  > **Top comment:** "Recovering your lost bitcoin or funds as the case might be, is not what you can do alone, you’d require the service of a trained specialist. A recovery..."

### LivePerson

- Title: [how to use canned responses in LIveEngage if the hot keys combination is not working](https://www.g2.com/discussions/4254-how-to-use-canned-responses-in-liveengage-if-the-hot-keys-combination-is-not-working) — 2 comments, 1 upvote
  > **Top comment:** "I don't know but for a work around I would think using a word doc or PDF with the canned responses on them that you could copy and paste till liveengagr..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/freshworks-freshchat-vs-liveperson)