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Compare FreshChat and LimeChat 
Featured Products
At a Glance
Market Segments
Small-Business (58.7% of reviews)
Small-Business (61.3% of reviews)
Entry-Level Pricing
$0.00
No pricing available
FreshChat
Star Rating
(489)4.4 out of 5
Market Segments
Small-Business (58.7% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 4 pricing plansLimeChat
Star Rating
(31)4.6 out of 5
Market Segments
Small-Business (61.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about LimeChatFreshChat vs LimeChat
When assessing the two solutions, reviewers found FreshChat easier to use, set up, and administer. However, reviewers preferred doing business with LimeChat overall.
- FreshChat and LimeChat both meet the requirements of our reviewers at a comparable rate.
- When comparing quality of ongoing product support, reviewers felt that LimeChat is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of LimeChat over FreshChat.
Pricing
Entry-Level Pricing
LimeChat
No pricing availableFree Trial
FreshChat
Free Trial is available
LimeChat
No trial information availableRatings
Meets Requirements
8.7
398
8.7
23
Ease of Use
9.1
400
8.6
24
Ease of Setup
8.8
254
8.5
14
Ease of Admin
9.0
243
8.6
14
Quality of Support
8.8
392
9.4
24
Has the product been a good partner in doing business?
8.8
239
9.0
14
Product Direction (% positive)
9.0
400
9.5
23
Features by Category
Ticket and Case Management
Not enough data
9.0
8
Not enough data
8.8
8
Not enough data
9.2
8
Not enough data
9.0
8
Not enough data
8.6
7
Not enough data
Feature Not Available
Not enough data
8.3
9
Not enough data
8.5
9
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
9.1
9
Not enough data
9.0
7
Not enough data
8.3
9
Not enough data
9.4
8
Not enough data
Not enough data
Platform
Not enough data
7.9
7
8.5
273
|
Verified
8.5
12
Not enough data
9.1
9
Not enough data
9.1
9
Not enough data
8.8
8
Not enough data
8.7
9
Messenger
8.9
43
|
Verified
8.5
8
8.4
45
|
Verified
8.5
11
9.4
48
|
Verified
8.8
13
9.1
48
|
Verified
8.8
11
Channels
8.7
38
|
Verified
8.5
8
9.0
45
|
Verified
8.8
11
8.8
32
7.0
5
9.0
32
|
Verified
Not enough data
8.9
37
|
Verified
7.8
6
Customers
9.0
41
|
Verified
8.6
11
8.8
43
|
Verified
8.8
10
8.6
44
|
Verified
8.1
12
8.9
38
|
Verified
8.5
8
8.9
38
|
Verified
8.2
13
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
9.4
6
Not enough data
Not enough data
Not enough data
Feature Not Available
Design
Not enough data
Not enough data
Not enough data
7.7
5
Not enough data
8.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Responses
8.5
103
8.8
12
8.6
104
8.5
12
8.9
102
8.3
12
8.7
99
8.7
10
8.6
83
8.0
9
Platform
9.2
105
8.3
11
8.9
100
8.8
10
8.8
100
8.6
12
8.5
99
7.6
12
8.4
78
7.0
9
9.0
93
8.2
12
8.8
94
8.1
12
Generative AI
8.4
42
Not enough data
8.6
42
Not enough data
Conversational Platform
8.6
148
8.6
6
Feature Not Available
8.9
6
8.5
127
9.0
5
8.6
111
8.7
5
Support Automation
8.6
133
Not enough data
8.6
135
8.1
7
8.5
134
8.3
5
8.8
116
9.0
7
Generative AI
8.5
61
Not enough data
8.5
61
Not enough data
Messaging Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.5
73
Not enough data
8.6
72
Not enough data
7.8
73
Not enough data
Communication
9.2
280
|
Verified
8.1
8
8.5
292
|
Verified
8.3
9
8.4
202
|
Verified
Feature Not Available
8.9
248
|
Verified
8.3
6
8.2
138
|
Verified
Not enough data
Internal Use
8.5
273
|
Verified
8.5
12
8.7
268
|
Verified
8.1
8
8.4
221
|
Verified
8.1
9
8.7
256
|
Verified
8.2
10
9.0
249
|
Verified
7.9
8
8.5
254
|
Verified
8.3
10
Generative AI
8.9
33
Not enough data
Self-Service Experience
8.9
92
Not enough data
8.7
93
Not enough data
8.4
80
Not enough data
8.5
67
Not enough data
8.6
69
Not enough data
Self-Service Platform
9.1
74
Not enough data
8.9
77
Not enough data
8.0
68
Not enough data
8.8
77
8.0
5
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
9.2(won by default)
23
Not enough data
9.5(won by default)
23
Not enough data
Process
9.4(won by default)
43
Not enough data
9.4(won by default)
48
Not enough data
9.2(won by default)
42
Not enough data
Channels
9.2(won by default)
50
Not enough data
9.2(won by default)
53
Not enough data
9.5(won by default)
53
Not enough data
9.0(won by default)
43
Not enough data
9.3(won by default)
44
Not enough data
Insight
9.2(won by default)
41
Not enough data
8.9(won by default)
49
Not enough data
9.2(won by default)
46
Not enough data
9.1(won by default)
48
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
FreshChat and LimeChat are categorized as Conversational Marketing, Conversational Support, Chatbots, Live Chat, Customer Self-Service, and AI Customer Support Agents
Unique Categories
FreshChat is categorized as Social Customer Service
LimeChat is categorized as Conversational Commerce Platforms, AI Agents For Business Operations, Customer Communications Management, Help Desk, and Proactive Notification
Reviews
Reviewers' Company Size
FreshChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LimeChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.5%
Computer Software
9.8%
Consumer Services
8.1%
Financial Services
5.7%
Retail
4.8%
Other
61.1%
Health, Wellness and Fitness
25.8%
Consumer Goods
22.6%
Cosmetics
19.4%
Food & Beverages
6.5%
Apparel & Fashion
6.5%
Other
19.4%
Alternatives
Discussions
How do I set up a chat bot to respond to FAQ's automatically?
3 Comments
Official Response from FreshChat
We have no code easy to use bot builders to help you set up powerful chatbots. You can refer to these solution articles to help you build one. You can also...Read more
Can we see the ticket details and the possibility of modification ?
2 Comments
Official Response from FreshChat
No, you can't modify ticker details from FreshchatRead more
What are the advanced Whatsapp integration features that we can use besides incoming chats?
1 Comment
Official Response from FreshChat
You can also run proactive campaigns using WhatsApp. Please refer to this link for more details- https://bit.ly/3vCWmBVRead more
LimeChat has no discussions with answers
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