Compare FreshChat and Kustomer 
Featured Products
At a Glance
Market Segments
Small-Business (58.4% of reviews)
Mid-Market (66.0% of reviews)
Entry-Level Pricing
$0.00
Starting at $89.00 1 User Per Month
FreshChat
Star Rating
(493)4.4 out of 5
Market Segments
Small-Business (58.4% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 4 pricing plansKustomer
Star Rating
(513)4.5 out of 5
Market Segments
Mid-Market (66.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $89.00 1 User Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Kustomer excels in providing a user-friendly experience, with many users appreciating the centralized view of customer information. One user noted, "It’s easy to use, and I love having all customer information centralized in one view," highlighting its intuitive design.
- Users say FreshChat is particularly praised for its quick setup and ease of use, making it a go-to choice for small businesses. A reviewer mentioned, "I like Freshchat because it is easy to use and quick to set up," which resonates with those looking for a straightforward solution.
- According to verified reviews, Kustomer's customer support is frequently highlighted as a strong point, with users noting the professionalism and responsiveness of the support team. One user remarked, "The customer support is also very professional," indicating a reliable support system.
- Reviewers mention that FreshChat integrates well with other tools, which is a significant advantage for users who rely on multiple platforms. A user stated, "It also integrates well with other tools, and the customer support has been helpful," showcasing its versatility.
- G2 reviewers indicate that Kustomer has a slight edge in advanced features like personalization and proactive engagement, with users appreciating the ability to tailor interactions. One user noted, "Kustomer is a very user-friendly application, with great customer support," emphasizing its comprehensive feature set.
- Users report that while FreshChat is effective for handling live chats, it may not offer the same depth of features as Kustomer for larger operations. A reviewer mentioned, "I use FreshChat to handle customer's live chats and find it to be a very simple tool," which may appeal more to smaller teams or businesses.
Pricing
Entry-Level Pricing
Kustomer
Enterprise
Starting at $89.00
1 User Per Month
Essential CX tools for growing teams—
powerful, affordable, and built to scale
- Conversational Timeline
- Tasks and Automations
- Data & File Storage
Free Trial
FreshChat
Free Trial is available
Kustomer
No trial information availableRatings
Meets Requirements
8.7
401
8.9
387
Ease of Use
9.1
403
8.8
402
Ease of Setup
8.8
257
8.6
212
Ease of Admin
9.0
244
8.1
152
Quality of Support
8.8
395
9.0
369
Has the product been a good partner in doing business?
8.8
240
8.8
148
Product Direction (% positive)
9.0
403
8.8
377
Features by Category
Ticket and Case Management
Not enough data
9.2
184
|
Verified
Not enough data
9.1
188
|
Verified
Not enough data
8.9
192
|
Verified
Not enough data
8.9
184
|
Verified
Not enough data
8.9
163
|
Verified
Not enough data
8.9
182
|
Verified
Not enough data
9.2
182
|
Verified
Not enough data
9.1
183
|
Verified
Generative AI
Not enough data
7.9
49
Not enough data
8.4
49
Agentic AI - Help Desk
Not enough data
7.8
43
Not enough data
7.9
43
Not enough data
8.1
43
Communication Channels
Not enough data
8.9
165
|
Verified
Not enough data
9.3
190
|
Verified
Not enough data
9.1
165
|
Verified
Not enough data
8.5
163
|
Verified
Not enough data
8.7
152
Platform
Not enough data
8.0
82
8.5
273
|
Verified
8.7
169
|
Verified
Not enough data
9.2
124
|
Verified
Not enough data
8.9
120
|
Verified
Not enough data
8.4
157
|
Verified
Not enough data
8.5
156
|
Verified
Messenger
8.9
43
|
Verified
Not enough data
8.4
45
|
Verified
Not enough data
9.4
48
|
Verified
Not enough data
9.1
48
|
Verified
Not enough data
Channels
8.7
38
|
Verified
Not enough data
9.0
45
|
Verified
Not enough data
8.8
32
Not enough data
9.0
32
|
Verified
Not enough data
8.9
37
|
Verified
Not enough data
Customers
9.0
41
|
Verified
Not enough data
8.8
43
|
Verified
Not enough data
8.6
44
|
Verified
Not enough data
8.9
38
|
Verified
Not enough data
8.9
38
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
8.5
103
Not enough data
8.6
104
Not enough data
8.9
102
Not enough data
8.7
99
Not enough data
8.6
83
Not enough data
Platform
9.2
105
Not enough data
8.9
100
Not enough data
8.8
100
Not enough data
8.5
99
Not enough data
8.4
78
Not enough data
9.0
93
Not enough data
8.8
94
Not enough data
Generative AI
8.4
42
Not enough data
8.6
42
Not enough data
Conversational Platform
8.6
148
9.0
185
Feature Not Available
9.1
180
8.5
127
9.1
166
8.6
111
8.9
86
Support Automation
8.6
133
9.0
162
8.6
135
9.0
177
8.5
134
9.3
156
8.8
116
8.6
89
Generative AI
8.5
61
8.3
54
8.5
61
8.4
54
Generative AI
8.5
73
7.3
43
8.6
72
7.5
43
7.8
73
6.9
42
Communication
9.2
281
|
Verified
8.9
156
|
Verified
8.5
294
|
Verified
8.9
174
|
Verified
8.4
202
|
Verified
9.0
144
|
Verified
8.9
248
|
Verified
8.8
134
|
Verified
8.2
138
|
Verified
8.1
84
Internal Use
8.5
273
|
Verified
8.7
169
|
Verified
8.7
268
|
Verified
9.1
153
|
Verified
8.4
221
|
Verified
8.2
90
8.7
256
|
Verified
8.8
152
|
Verified
9.0
252
|
Verified
9.0
157
|
Verified
8.5
255
|
Verified
9.0
174
|
Verified
Generative AI
8.9
33
8.3
33
Self-Service Experience
8.9
92
8.9
89
8.7
93
8.7
86
8.4
80
8.6
67
8.5
67
8.3
50
8.6
69
8.6
54
Self-Service Platform
9.1
74
9.0
58
8.9
77
8.9
58
8.0
68
8.5
52
8.8
77
9.0
56
Agentic AI - Customer Self-Service
Not enough data
7.8
20
Not enough data
8.3
20
Not enough data
8.4
20
Not enough data
8.3
20
Not enough data
8.3
20
Not enough data
8.4
20
Not enough data
8.3
19
Generative AI
9.2(won by 1.0)
23
8.2
23
9.5(won by 1.2)
23
8.3
23
Process
9.4(won by 0.6)
43
8.8
40
9.4(won by 0.2)
48
9.2
44
9.2
42
9.4(won by 0.2)
45
Channels
9.2
50
9.6(won by 0.4)
45
9.2(won by 0.2)
53
9.0
42
9.5(won by 0.3)
53
9.2
42
9.0
43
9.1(won by 0.1)
41
9.3(tied score)
44
9.3(tied score)
41
Insight
9.2(won by 0.1)
41
9.1
42
8.9(won by 0.2)
49
8.7
45
9.2(won by 0.8)
46
8.4
40
9.1(won by 0.4)
48
8.7
43
Generative AI
Not enough data
8.0
35
Not enough data
8.3
35
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.9
7
Not enough data
7.9
7
Not enough data
7.4
7
Not enough data
8.1
7
Not enough data
7.9
7
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.1
7
Not enough data
8.1
7
Not enough data
8.1
7
Not enough data
8.3
7
Automation
Not enough data
8.8
7
Not enough data
8.6
7
Not enough data
8.8
7
Autonomy
Not enough data
8.8
7
Not enough data
9.0
7
Not enough data
8.6
7
Not enough data
8.1
7
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
FreshChat and Kustomer are categorized as Conversational Support, Social Customer Service, Live Chat, Customer Self-Service, and AI Customer Support Agents
Unique Categories
FreshChat is categorized as Conversational Marketing and Chatbots
Kustomer is categorized as AI Agent Builders, Digital Customer Service Platforms, Help Desk, and AI Agents For Business Operations
Reviews
Reviewers' Company Size
FreshChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Kustomer
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.4%
Computer Software
9.8%
Consumer Services
8.0%
Financial Services
5.6%
Retail
4.8%
Other
61.4%
Consumer Services
13.2%
Retail
11.6%
Health, Wellness and Fitness
6.1%
Apparel & Fashion
5.7%
Food & Beverages
5.5%
Other
58.0%
Alternatives
Discussions
How do I set up a chat bot to respond to FAQ's automatically?
3 Comments
Official Response from FreshChat
We have no code easy to use bot builders to help you set up powerful chatbots. You can refer to these solution articles to help you build one. You can also...Read more
Can we see the ticket details and the possibility of modification ?
2 Comments
Official Response from FreshChat
No, you can't modify ticker details from FreshchatRead more
What are the advanced Whatsapp integration features that we can use besides incoming chats?
1 Comment
Official Response from FreshChat
You can also run proactive campaigns using WhatsApp. Please refer to this link for more details- https://bit.ly/3vCWmBVRead more
How can we get a ticket ID ?
1 Comment
HL
The ticket ID is the string of characters in the URL after the "events" portion. For example, if you have a ticket open, you will...Read more
Is there a way currently follow a customer in different ways such as a label so you can sort your follows by sales, shipping issues, parts replacement, follow up order. Not to be confused with the (labeling of a interaction) but current interactions that I need to go back to as a agent to check on my customer for a specific reason.
1 Comment
ED
All the conversations are in your search field and they are shown in the timeline. Read more
How can I post a note with out it closing
1 Comment
ED
You can add internal note by clicking on note and it will be visible only for the users of your company :) Read more
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