Compare FreshChat and Kindly

Add Product
FreshChat
FreshChat
(493)
4.4 out of 5
FreshChat
By Freshworks
Kindly
Kindly
(32)
4.9 out of 5
Kindly
By Kindly
At a Glance
FreshChat
FreshChat
Star Rating
(493)4.4 out of 5
Market Segments
Small-Business (58.4% of reviews)
Information
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 4 pricing plans
Kindly
Kindly
Star Rating
(32)4.9 out of 5
Market Segments
Mid-Market (43.8% of reviews)
Information
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Kindly

FreshChat vs Kindly

When assessing the two solutions, reviewers found them equally easy to use. However, Kindly is easier to set up and administer. Reviewers also preferred doing business with Kindly overall.

  • Reviewers felt that Kindly meets the needs of their business better than FreshChat.
  • When comparing quality of ongoing product support, reviewers felt that Kindly is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Kindly over FreshChat.
Pricing
Entry-Level Pricing
FreshChat
Free
$0.00
Browse all 4 pricing plans
Kindly
No pricing available
Free Trial
FreshChat
Free Trial is available
Kindly
Free Trial is available
Ratings
Meets Requirements
8.7
401
9.3
27
Ease of Use
9.1
403
9.1
27
Ease of Setup
8.8
257
9.1
19
Ease of Admin
9.0
244
9.1
20
Quality of Support
8.8
395
9.7
27
Has the product been a good partner in doing business?
8.8
240
9.8
20
Product Direction (% positive)
9.0
403
9.5
25
Features by Category
AI ChatbotsHide 32 FeaturesShow 32 Features
Not enough data
Not enough data
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Interaction
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
Not enough data
Not enough data
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
Not enough data
Not enough data
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Conversational MarketingHide 21 FeaturesShow 21 Features
8.9
52
Not enough data
Messenger
8.9
43
|
Verified
Not enough data
8.4
45
|
Verified
Not enough data
9.4
48
|
Verified
Not enough data
9.1
48
|
Verified
Not enough data
Channels
8.7
38
|
Verified
Not enough data
9.0
45
|
Verified
Not enough data
8.8
32
Not enough data
9.0
32
|
Verified
Not enough data
8.9
37
|
Verified
Not enough data
Customers
9.0
41
|
Verified
Not enough data
8.8
43
|
Verified
Not enough data
8.6
44
|
Verified
Not enough data
8.9
38
|
Verified
Feature Not Available
8.9
38
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
ChatbotsHide 14 FeaturesShow 14 Features
8.7
117
9.1
19
Responses
8.5
103
8.7
19
8.6
104
8.9
14
8.9
102
9.2
14
8.7
99
9.2
13
8.6
83
Feature Not Available
Platform
9.2
105
9.7
13
8.9
100
9.6
13
8.8
100
9.1
13
8.5
99
8.8
16
8.4
78
Feature Not Available
9.0
93
8.6
11
8.8
94
9.1
16
Generative AI
8.4
42
9.4
8
8.6
42
8.9
6
Conversational SupportHide 10 FeaturesShow 10 Features
8.6
165
Not enough data
Conversational Platform
8.6
148
Not enough data
Feature Not Available
Not enough data
8.5
127
Not enough data
8.6
111
Not enough data
Support Automation
8.6
133
Not enough data
8.6
135
Not enough data
8.5
134
Not enough data
8.8
116
Not enough data
Generative AI
8.5
61
Not enough data
8.5
61
Not enough data
Bot PlatformsHide 9 FeaturesShow 9 Features
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Live ChatHide 14 FeaturesShow 14 Features
8.6
334
8.9
8
Generative AI
8.5
73
Not enough data
8.6
72
Not enough data
7.8
73
Not enough data
Communication
9.2
281
|
Verified
9.0
7
8.5
294
|
Verified
8.6
7
8.4
202
|
Verified
Feature Not Available
8.9
248
|
Verified
Not enough data
8.2
138
|
Verified
Feature Not Available
Internal Use
8.5
273
|
Verified
9.2
6
8.7
268
|
Verified
Not enough data
8.4
221
|
Verified
Feature Not Available
8.7
256
|
Verified
Feature Not Available
9.0
252
|
Verified
8.6
6
8.5
255
|
Verified
Feature Not Available
Customer Self-ServiceHide 17 FeaturesShow 17 Features
8.7
114
8.7
11
Generative AI
8.9
33
9.2
6
Self-Service Experience
8.9
92
Feature Not Available
8.7
93
Feature Not Available
8.4
80
Feature Not Available
8.5
67
9.0
7
8.6
69
9.0
8
Self-Service Platform
9.1
74
8.5
8
8.9
77
8.6
11
8.0
68
8.6
11
8.8
77
8.3
9
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social Customer ServiceHide 14 FeaturesShow 14 Features
9.2
58
Not enough data
Generative AI
9.2
23
Not enough data
9.5
23
Not enough data
Process
9.4
43
Not enough data
9.4
48
Not enough data
9.2
42
Not enough data
Channels
9.2
50
Not enough data
9.2
53
Not enough data
9.5
53
Not enough data
9.0
43
Not enough data
9.3
44
Not enough data
Insight
9.2
41
Not enough data
8.9
49
Not enough data
9.2
46
Not enough data
9.1
48
Not enough data
Conversational Commerce PlatformsHide 11 FeaturesShow 11 Features
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
AI Customer Support AgentsHide 16 FeaturesShow 16 Features
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI AgentsHide 7 FeaturesShow 7 Features
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
FreshChat
FreshChat
Kindly
Kindly
Unique Categories
FreshChat
FreshChat is categorized as Conversational Support and Social Customer Service
Kindly
Reviews
Reviewers' Company Size
FreshChat
FreshChat
Small-Business(50 or fewer emp.)
58.4%
Mid-Market(51-1000 emp.)
35.6%
Enterprise(> 1000 emp.)
6.1%
Kindly
Kindly
Small-Business(50 or fewer emp.)
40.6%
Mid-Market(51-1000 emp.)
43.8%
Enterprise(> 1000 emp.)
15.6%
Reviewers' Industry
FreshChat
FreshChat
Information Technology and Services
10.4%
Computer Software
9.8%
Consumer Services
8.0%
Financial Services
5.6%
Retail
4.8%
Other
61.4%
Kindly
Kindly
Banking
12.5%
Leisure, Travel & Tourism
12.5%
Airlines/Aviation
9.4%
Retail
9.4%
Marketing and Advertising
6.3%
Other
50.0%
Alternatives
FreshChat
FreshChat Alternatives
Fin by Intercom
Fin by Intercom
Add Fin by Intercom
Zendesk for Customer Service
Zendesk for Customer Service
Add Zendesk for Customer Service
Tidio
Tidio
Add Tidio
Drift
Drift
Add Drift
Kindly
Kindly Alternatives
Fin by Intercom
Fin by Intercom
Add Fin by Intercom
Drift
Drift
Add Drift
Gladly
Gladly
Add Gladly
Botpress
Botpress
Add Botpress
Discussions
FreshChat
FreshChat Discussions
How do I set up a chat bot to respond to FAQ's automatically?
3 Comments
vijay s.
VS
Hey Jonathan. Can we get in touch with you directly ? We will need to train the Bots to understand the FAQs and ensure it also understands Intent and You can...Read more
Can we see the ticket details and the possibility of modification ?
2 Comments
Verified User
G2
Have you lost hope of ever recovering your money from scam brokers or platform ?? I have good news for you and yes it is 97% possible for you to recover...Read more
Understand Whatsapp integration first if it is critical
1 Comment
Official Response from FreshChat
"With our Whatsapp integration businesses can - Engage with their customers on Whatsapp - Help customers help themselves by talking to a chatbot - Use...Read more
See all discussions
Kindly
Kindly Discussions
Monty the Mongoose crying
Kindly has no discussions with answers
See all discussions
Ask FreshChat a QuestionContact FreshChat
Ask Kindly a QuestionContact Kindly

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Add Product
FreshChat
FreshChat
Kindly
Kindly