Compare FreshChat and Instabot 
At a Glance
Market Segments
Small-Business (58.4% of reviews)
Small-Business (62.0% of reviews)
Entry-Level Pricing
$0.00
No pricing available
FreshChat
Star Rating
(493)4.4 out of 5
Market Segments
Small-Business (58.4% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 4 pricing plansInstabot
Star Rating
(52)4.5 out of 5
Market Segments
Small-Business (62.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about InstabotFreshChat vs Instabot
When assessing the two solutions, reviewers found Instabot easier to use and set up. Reviewers also felt that Instabot was easier to do business with overall. However, reviewers felt that administration of both products was equally easy.
- Reviewers felt that Instabot meets the needs of their business better than FreshChat.
- When comparing quality of ongoing product support, reviewers felt that Instabot is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Instabot over FreshChat.
Pricing
Entry-Level Pricing
Instabot
No pricing availableFree Trial
FreshChat
Free Trial is available
Instabot
Free Trial is available
Ratings
Meets Requirements
8.7
401
8.8
39
Ease of Use
9.1
403
9.4
39
Ease of Setup
8.8
257
9.3
35
Ease of Admin
9.0
244
9.0
35
Quality of Support
8.8
395
9.5
37
Has the product been a good partner in doing business?
8.8
240
9.4
35
Product Direction (% positive)
9.0
403
9.4
37
Features by Category
Messenger
8.9
43
|
Verified
8.9
16
|
Verified
8.4
45
|
Verified
7.8
12
|
Verified
9.4
48
|
Verified
8.5
12
|
Verified
9.1
48
|
Verified
8.6
18
|
Verified
Channels
8.7
38
|
Verified
Not enough data
9.0
45
|
Verified
9.1
19
|
Verified
8.8
32
8.3
6
|
Verified
9.0
32
|
Verified
Not enough data
8.9
37
|
Verified
8.3
5
|
Verified
Customers
9.0
41
|
Verified
9.2
12
|
Verified
8.8
43
|
Verified
8.6
12
|
Verified
8.6
44
|
Verified
8.6
15
|
Verified
8.9
38
|
Verified
9.3
16
|
Verified
8.9
38
|
Verified
9.7
10
|
Verified
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
8.5
103
Not enough data
8.6
104
Not enough data
8.9
102
Not enough data
8.7
99
Not enough data
8.6
83
Not enough data
Platform
9.2
105
Not enough data
8.9
100
Not enough data
8.8
100
Not enough data
8.5
99
Not enough data
8.4
78
Not enough data
9.0
93
Not enough data
8.8
94
Not enough data
Generative AI
8.4
42
Not enough data
8.6
42
Not enough data
Conversational Platform
8.6
148
Not enough data
Feature Not Available
Not enough data
8.5
127
Not enough data
8.6
111
Not enough data
Support Automation
8.6
133
Not enough data
8.6
135
Not enough data
8.5
134
Not enough data
8.8
116
Not enough data
Generative AI
8.5
61
Not enough data
8.5
61
Not enough data
Generative AI
8.5
73
Not enough data
8.6
72
Not enough data
7.8
73
Not enough data
Communication
9.2
281
|
Verified
Not enough data
8.5
294
|
Verified
Not enough data
8.4
202
|
Verified
Not enough data
8.9
248
|
Verified
Not enough data
8.2
138
|
Verified
Not enough data
Internal Use
8.5
273
|
Verified
Not enough data
8.7
268
|
Verified
Not enough data
8.4
221
|
Verified
Not enough data
8.7
256
|
Verified
Not enough data
9.0
252
|
Verified
Not enough data
8.5
255
|
Verified
Not enough data
Generative AI
8.9
33
Not enough data
Self-Service Experience
8.9
92
Not enough data
8.7
93
Not enough data
8.4
80
Not enough data
8.5
67
Not enough data
8.6
69
Not enough data
Self-Service Platform
9.1
74
Not enough data
8.9
77
Not enough data
8.0
68
Not enough data
8.8
77
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
9.2(won by default)
23
Not enough data
9.5(won by default)
23
Not enough data
Process
9.4(won by default)
43
Not enough data
9.4(won by default)
48
Not enough data
9.2(won by default)
42
Not enough data
Channels
9.2(won by default)
50
Not enough data
9.2(won by default)
53
Not enough data
9.5(won by default)
53
Not enough data
9.0(won by default)
43
Not enough data
9.3(won by default)
44
Not enough data
Insight
9.2(won by default)
41
Not enough data
8.9(won by default)
49
Not enough data
9.2(won by default)
46
Not enough data
9.1(won by default)
48
Not enough data
Agentic AI - Productivity Bots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
FreshChat and Instabot are categorized as Conversational Marketing
Unique Categories
FreshChat is categorized as Conversational Support, Chatbots, Social Customer Service, Live Chat, Customer Self-Service, and AI Customer Support Agents
Instabot is categorized as Productivity Bots
Reviews
Reviewers' Company Size
FreshChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Instabot
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.4%
Computer Software
9.8%
Consumer Services
8.0%
Financial Services
5.6%
Retail
4.8%
Other
61.4%
Information Technology and Services
18.0%
Computer Software
12.0%
Marketing and Advertising
12.0%
Consumer Services
4.0%
Financial Services
4.0%
Other
50.0%
Alternatives
Discussions
How do I set up a chat bot to respond to FAQ's automatically?
3 Comments
VS
Hey Jonathan. Can we get in touch with you directly ? We will need to train the Bots to understand the FAQs and ensure it also understands Intent and You can...Read more
Can we see the ticket details and the possibility of modification ?
2 Comments
G2
Have you lost hope of ever recovering your money from scam brokers or platform ?? I have good news for you and yes it is 97% possible for you to recover...Read more
Understand Whatsapp integration first if it is critical
1 Comment
Official Response from FreshChat
"With our Whatsapp integration businesses can
- Engage with their customers on Whatsapp
- Help customers help themselves by talking to a chatbot
- Use...Read more
Instabot has no discussions with answers
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