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Compare FreshChat and iAdvize 
Featured Products
At a Glance
Market Segments
Small-Business (58.7% of reviews)
Mid-Market (40.0% of reviews)
Entry-Level Pricing
$0.00
$290.00 Per Month
FreshChat
Star Rating
(489)4.4 out of 5
Market Segments
Small-Business (58.7% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 4 pricing plansiAdvize
Star Rating
(27)4.7 out of 5
Market Segments
Mid-Market (40.0% of reviews)
Pros & Cons
Entry-Level Pricing
$290.00 Per Month
Browse all 5 pricing plansFreshChat vs iAdvize
When assessing the two solutions, reviewers found iAdvize easier to use and set up. However, FreshChat is easier to administer. Reviewers also preferred doing business with FreshChat overall.
- Reviewers felt that FreshChat meets the needs of their business better than iAdvize.
- When comparing quality of ongoing product support, reviewers felt that iAdvize is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of iAdvize over FreshChat.
Pricing
Entry-Level Pricing
iAdvize
Essentials
$290.00
Per Month
Up to 500 conversations per month
- Up to 1,000 SKUs
- AI shopping assistant (Conversation Starters, product recommendations, order tracking, ticket escalation)
- Standard engagement formats
Free Trial
FreshChat
Free Trial is available
iAdvize
No trial information availableRatings
Meets Requirements
8.7
398
8.6
19
Ease of Use
9.1
400
9.2
23
Ease of Setup
8.8
254
9.1
16
Ease of Admin
9.0
243
8.6
13
Quality of Support
8.8
392
9.3
21
Has the product been a good partner in doing business?
8.8
239
8.6
13
Product Direction (% positive)
9.0
400
9.4
20
Features by Category
Messenger
8.9
43
|
Verified
8.9
6
8.4
45
|
Verified
9.0
5
9.4
48
|
Verified
9.6
8
9.1
48
|
Verified
9.2
6
Channels
8.7
38
|
Verified
8.7
5
9.0
45
|
Verified
9.4
6
8.8
32
8.9
6
9.0
32
|
Verified
Not enough data
8.9
37
|
Verified
Feature Not Available
Customers
9.0
41
|
Verified
9.0
7
8.8
43
|
Verified
8.7
5
8.6
44
|
Verified
8.1
7
8.9
38
|
Verified
Feature Not Available
8.9
38
|
Verified
Feature Not Available
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
8.5
103
Not enough data
8.6
104
Not enough data
8.9
102
Not enough data
8.7
99
Not enough data
8.6
83
Not enough data
Platform
9.2
105
Not enough data
8.9
100
Not enough data
8.8
100
Not enough data
8.5
99
Not enough data
8.4
78
Not enough data
9.0
93
Not enough data
8.8
94
Not enough data
Generative AI
8.4
42
Not enough data
8.6
42
Not enough data
Conversational Platform
8.6
148
8.5
9
Feature Not Available
8.8
7
8.5
127
7.6
7
8.6
111
8.6
6
Support Automation
8.6
133
8.3
7
8.6
135
7.9
8
8.5
134
9.0
5
8.8
116
Not enough data
Generative AI
8.5
61
Not enough data
8.5
61
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social Shopping
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.5
73
Not enough data
8.6
72
Not enough data
7.8
73
Not enough data
Communication
9.2
280
|
Verified
9.3
14
8.5
292
|
Verified
8.8
12
8.4
202
|
Verified
6.0
8
8.9
248
|
Verified
9.3
9
8.2
138
|
Verified
8.1
8
Internal Use
8.5
273
|
Verified
8.7
10
8.7
268
|
Verified
8.8
10
8.4
221
|
Verified
7.7
8
8.7
256
|
Verified
8.0
11
9.0
249
|
Verified
7.6
7
8.5
254
|
Verified
8.6
7
Generative AI
8.9
33
Not enough data
Self-Service Experience
8.9
92
Not enough data
8.7
93
Not enough data
8.4
80
Not enough data
8.5
67
Not enough data
8.6
69
Not enough data
Self-Service Platform
9.1
74
Not enough data
8.9
77
Not enough data
8.0
68
Not enough data
8.8
77
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
9.2
23
Not enough data
9.5
23
Not enough data
Process
9.4
43
Not enough data
9.4
48
Not enough data
9.2
42
Not enough data
Channels
9.2
50
Not enough data
9.2
53
Not enough data
9.5
53
Not enough data
9.0
43
Not enough data
9.3
44
Not enough data
Insight
9.2
41
Not enough data
8.9
49
Not enough data
9.2
46
Not enough data
9.1
48
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
FreshChat and iAdvize are categorized as Conversational Marketing, Conversational Support, and Live Chat
Unique Categories
FreshChat is categorized as Chatbots, Social Customer Service, Customer Self-Service, and AI Customer Support Agents
iAdvize is categorized as Social Commerce Platforms and AI Agents For Business Operations
Reviews
Reviewers' Company Size
FreshChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
iAdvize
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.5%
Computer Software
9.8%
Consumer Services
8.1%
Financial Services
5.7%
Retail
4.8%
Other
61.1%
Consumer Goods
16.0%
Retail
8.0%
Consumer Electronics
8.0%
Building Materials
8.0%
Apparel & Fashion
8.0%
Other
52.0%
Alternatives
Discussions
How do I set up a chat bot to respond to FAQ's automatically?
3 Comments
Official Response from FreshChat
We have no code easy to use bot builders to help you set up powerful chatbots. You can refer to these solution articles to help you build one. You can also...Read more
Can we see the ticket details and the possibility of modification ?
2 Comments
Official Response from FreshChat
No, you can't modify ticker details from FreshchatRead more
What are the advanced Whatsapp integration features that we can use besides incoming chats?
1 Comment
Official Response from FreshChat
You can also run proactive campaigns using WhatsApp. Please refer to this link for more details- https://bit.ly/3vCWmBVRead more
iAdvize has no discussions with answers
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