# FreshChat vs Gorgias Comparison
---
## AI Generated Summary
- **G2 reviewers report** that FreshChat excels in its **AI chatbot capabilities** , with users praising the helpfulness of AI Freddy and the ease of configuring bot flows to meet specific needs. This feature allows teams to respond to customers faster, enhancing overall efficiency.
- **Users say** Gorgias stands out for its **integrated customer service platform** , which allows seamless management of email, chat, and help desk activities all in one place. Reviewers appreciate the centralized knowledge base, which simplifies access to information and improves response times.
- **According to verified reviews** , both FreshChat and Gorgias offer a similar level of **ease of use** , with users rating them equally. However, FreshChat's intuitive interface is frequently highlighted for its real-time chat visibility, making it easier to monitor agent performance and manage conversations.
- **Reviewers mention** that Gorgias provides excellent **customer support** , with users noting the responsiveness and helpfulness of the support team. This level of service is particularly appreciated by those managing multiple accounts, as it fosters a sense of partnership and reliability.
- **Users report** that FreshChat's **entry-level pricing** is a significant advantage, as it offers a free tier that appeals to small businesses. This allows teams to explore the platform without financial commitment, which is a crucial factor for many startups and smaller organizations.
- **According to recent feedback** , while FreshChat has a strong focus on **AI features** , Gorgias is noted for its robust **order management capabilities** within its dashboard, particularly for e-commerce businesses using Shopify. This integration allows users to handle orders efficiently without leaving the app, enhancing the overall user experience.



| | FreshChat | Gorgias | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 499 | 560 | 
| **Largest Market Segment** | Small-Business (58.2% of reviews) | Small-Business (80.9% of reviews) | 
| **Entry Level Price** | $0.00 | $10.00 | 

---
## Top Pros & Cons

### FreshChat

Pros:
- Ease of Use (11 reviews)
- Helpful (7 reviews)

Cons:
- AI Limitations (3 reviews)
- Difficult Learning (3 reviews)

### Gorgias

Pros:
- Ease of Use (28 reviews)
- Integrations (22 reviews)

Cons:
- Learning Curve (8 reviews)
- Missing Features (7 reviews)

---
## Ratings Comparison
| Rating | FreshChat | Gorgias | 
|---|---|---|
  | **Meets Requirements** | 8.6 (403 reviews) | 8.9 (418 reviews) | 
  | **Ease of Use** | 9.1 (405 reviews) | 9.1 (424 reviews) | 
  | **Ease of Setup** | 8.7 (259 reviews) | 8.8 (234 reviews) | 
  | **Ease of Admin** | 9.0 (246 reviews) | 9.2 (209 reviews) | 
  | **Quality of Support** | 8.7 (397 reviews) | 9.1 (402 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (242 reviews) | 9.4 (204 reviews) | 
  | **Product Direction (% positive)** | 9.0 (404 reviews) | 8.9 (375 reviews) | 

---
## Pricing

### FreshChat

#### Entry-Level Pricing

Plan: Free

Price: $0.00

Key Features:
- Chatbot builder
- Chatbot analytics
- Inbox Views

[Browse all 4 editions](https://www.g2.com/products/freshworks-freshchat/pricing)

#### Free Trial

Yes

### Gorgias

#### Entry-Level Pricing

Plan: Starter

Price: $10.00

Description: Includes 50 tickets/mo, +$0.40 for each extra ticket

Key Features:
- Unlimited users
- Facebook & Instagram integrations
-   Live chat & chat campaigns 

[Browse all 5 editions](https://www.g2.com/products/gorgias/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **FreshChat** | N/A | N/A |
| **Gorgias** | 8.4/10 | 249 |

#### Ticket and Case Management

| Feature | FreshChat | Gorgias | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | 9.0 (184 reviews) | 
| **Ticket response user experience** | Not enough data | 9.1 (185 reviews) | 
| **Workflow** | Not enough data | 8.9 (183 reviews) | 
| **Response Automation** | Not enough data | 8.6 (173 reviews) | 
| **SLA Management** | Not enough data | 8.3 (133 reviews) | 
| **Attachments/Screencasts** | Not enough data | 8.7 (168 reviews) | 
| **Ticket Collaboration** | Not enough data | 9.0 (172 reviews) | 
| **Customer and Contacts Database** | Not enough data | 8.8 (171 reviews) | 

#### Generative AI

| Feature | FreshChat | Gorgias | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.4 (7 reviews) | 
| **AI Text Summarization** | Not enough data | 7.4 (7 reviews) | 

#### Agentic AI - Help Desk

| Feature | FreshChat | Gorgias | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.5 (6 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.9 (6 reviews) | 
| **Proactive Assistance** | Not enough data | 7.5 (6 reviews) | 

#### Communication Channels

| Feature | FreshChat | Gorgias | 
|---|---|---|
| **Customer Portal** | Not enough data | 9.0 (148 reviews) | 
| **Email to Case** | Not enough data | 9.1 (159 reviews) | 
| **Chat/Live Support** | Not enough data | 8.8 (152 reviews) | 
| **Social Integration** | Not enough data | 8.6 (159 reviews) | 
| **Voice** | Not enough data | 8.2 (93 reviews) | 

#### Platform

| Feature | FreshChat | Gorgias | 
|---|---|---|
| **Mobile User Support** | Not enough data | 7.3 (102 reviews) | 
| **Customization ** | 8.5 (273 reviews) ✓ Verified | 8.5 (134 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.9 (145 reviews) | 
| **Integration** | Not enough data | 8.7 (143 reviews) | 
| **Reporting** | Not enough data | 8.2 (136 reviews) | 
| **Dashboards** | Not enough data | 8.3 (139 reviews) | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **FreshChat** | 8.9/10 | 52 |
| **Gorgias** | N/A | N/A |

#### Messenger

| Feature | FreshChat | Gorgias | 
|---|---|---|
| **Sequencing** | 8.9 (43 reviews) ✓ Verified | Not enough data | 
| **AI** | 8.4 (45 reviews) ✓ Verified | Not enough data | 
| **Live Chat** | 9.4 (48 reviews) ✓ Verified | Not enough data | 
| **Customization Interface** | 9.1 (48 reviews) ✓ Verified | Not enough data | 

#### Channels

| Feature | FreshChat | Gorgias | 
|---|---|---|
| **Social Media** | 8.7 (38 reviews) ✓ Verified | Not enough data | 
| **Website** | 9.0 (45 reviews) ✓ Verified | Not enough data | 
| **Text Message (SMS)** | 8.8 (32 reviews) | Not enough data | 
| **Voice Assistants** | 9.0 (32 reviews) ✓ Verified | Not enough data | 
| **Other** | 8.9 (37 reviews) ✓ Verified | Not enough data | 

#### Customers

| Feature | FreshChat | Gorgias | 
|---|---|---|
| **Targeting** | 9.0 (41 reviews) ✓ Verified | Not enough data | 
| **Profiles** | 8.8 (43 reviews) ✓ Verified | Not enough data | 
| **Analytics** | 8.6 (44 reviews) ✓ Verified | Not enough data | 
| **Lead Gathering** | 8.9 (38 reviews) ✓ Verified | Not enough data | 
| **Sales Conversion** | 8.9 (38 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Conversational Marketing

| Feature | FreshChat | Gorgias | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **FreshChat** | N/A | N/A |
| **Gorgias** | N/A | N/A |

#### Lead Facilitation

| Feature | FreshChat | Gorgias | 
|---|---|---|
| **Customer-facing Chatbot** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 
| **Lead Follow-up** | Not enough data | Not enough data | 
| **Meeting Scheduling ** | Not enough data | Not enough data | 

#### Organization

| Feature | FreshChat | Gorgias | 
|---|---|---|
| **Opportunity and Pipeline Management ** | Not enough data | Not enough data | 
| **Data Entry** | Not enough data | Not enough data | 
| **Integrations / APIs** | Not enough data | Not enough data | 

#### Performance Analysis

| Feature | FreshChat | Gorgias | 
|---|---|---|
| **Coaching ** | Not enough data | Not enough data | 
| **Peformance Tracking** | Not enough data | Not enough data | 

#### Sales Analysis

| Feature | FreshChat | Gorgias | 
|---|---|---|
| **ROI Forecasting ** | Not enough data | Not enough data | 
| **Sales Forecasting ** | Not enough data | Not enough data | 

#### Generative AI

| Feature | FreshChat | Gorgias | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | FreshChat | Gorgias | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **FreshChat** | 8.7/10 | 117 |
| **Gorgias** | N/A | N/A |

#### Responses

| Feature | FreshChat | Gorgias | 
|---|---|---|
| **Customization** | 8.5 (103 reviews) | Not enough data | 
| **Control** | 8.6 (104 reviews) | Not enough data | 
| **Route To Human** | 8.9 (102 reviews) | Not enough data | 
| **Menu bars** | 8.7 (99 reviews) | Not enough data | 
| **Drip sequences** | 8.6 (83 reviews) | Not enough data | 

#### Platform

| Feature | FreshChat | Gorgias | 
|---|---|---|
| **Live chat** | 9.2 (105 reviews) | Not enough data | 
| **Integrations** | 8.9 (100 reviews) | Not enough data | 
| **Branding** | 8.8 (100 reviews) | Not enough data | 
| **Analytics** | 8.5 (99 reviews) | Not enough data | 
| **A/B testing** | 8.4 (78 reviews) | Not enough data | 
| **Role-based access** | 9.0 (93 reviews) | Not enough data | 
| **Collection of information** | 8.8 (94 reviews) | Not enough data | 

#### Generative AI

| Feature | FreshChat | Gorgias | 
|---|---|---|
| **AI Text Generation** | 8.4 (42 reviews) | Not enough data | 
| **AI Text Summarization** | 8.6 (42 reviews) | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **FreshChat** | 8.6/10 | 165 |
| **Gorgias** | N/A | N/A |

#### Conversational Platform

| Feature | FreshChat | Gorgias | 
|---|---|---|
| **Personalization** | 8.6 (148 reviews) | Not enough data | 
| **Omnichannel** | Feature Not Available | Not enough data | 
| **Contextual Engagement** | 8.5 (127 reviews) | Not enough data | 
| **Proactive Engagement** | 8.6 (111 reviews) | Not enough data | 

#### Support Automation

| Feature | FreshChat | Gorgias | 
|---|---|---|
| **Intelligent Routing** | 8.6 (133 reviews) | Not enough data | 
| **Seamless Escalation** | 8.6 (135 reviews) | Not enough data | 
| **Transcripts** | 8.5 (134 reviews) | Not enough data | 
| **Self-Serve Support** | 8.8 (116 reviews) | Not enough data | 

#### Generative AI

| Feature | FreshChat | Gorgias | 
|---|---|---|
| **AI Text Generation** | 8.5 (61 reviews) | Not enough data | 
| **AI Text Summarization** | 8.5 (61 reviews) | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **FreshChat** | N/A | N/A |
| **Gorgias** | 8.4/10 | 7 |

#### Customer Support

| Feature | FreshChat | Gorgias | 
|---|---|---|
| **Text** | Not enough data | 8.0 (5 reviews) | 
| **Speech** | Not enough data | 7.3 (5 reviews) | 
| **Knowledge Base** | Not enough data | 8.7 (5 reviews) | 

#### Automation

| Feature | FreshChat | Gorgias | 
|---|---|---|
| **Ticket Resolution** | Not enough data | 8.9 (6 reviews) | 
| **Customization** | Not enough data | 8.9 (6 reviews) | 
| **Intelligent Routing** | Not enough data | 8.7 (5 reviews) | 

#### Artificial Intelligence

| Feature | FreshChat | Gorgias | 
|---|---|---|
| **Learning** | Not enough data | 8.9 (6 reviews) | 
| **Language** | Not enough data | 8.7 (5 reviews) | 
| **Conversational AI** | Not enough data | 7.3 (5 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **FreshChat** | 8.6/10 | 336 |
| **Gorgias** | 8.6/10 | 246 |

#### Generative AI

| Feature | FreshChat | Gorgias | 
|---|---|---|
| **AI Text Generation** | 8.5 (73 reviews) | 8.5 (14 reviews) | 
| **AI Text Summarization** | 8.6 (72 reviews) | 8.6 (14 reviews) | 
| **AI Text-to-Speech** | 7.8 (73 reviews) | 7.6 (14 reviews) | 

#### Communication

| Feature | FreshChat | Gorgias | 
|---|---|---|
| **Pop-up Chat** | 9.2 (281 reviews) ✓ Verified | 8.9 (170 reviews) | 
| **Notifications** | 8.5 (295 reviews) ✓ Verified | 8.6 (182 reviews) | 
| **Targeted Emails** | 8.4 (202 reviews) ✓ Verified | 8.5 (124 reviews) | 
| **In-App Messaging** | 8.9 (248 reviews) ✓ Verified | 8.6 (122 reviews) | 
| **Co-Browsing** | 8.2 (138 reviews) ✓ Verified | 8.6 (96 reviews) | 

####  Internal Use

| Feature | FreshChat | Gorgias | 
|---|---|---|
| **Customization ** | 8.5 (273 reviews) ✓ Verified | 8.5 (134 reviews) | 
| **Conversation Archiving** | 8.7 (269 reviews) ✓ Verified | 8.9 (152 reviews) | 
| **Lead Development** | 8.4 (221 reviews) ✓ Verified | 8.7 (113 reviews) | 
| **Knowledge Base** | 8.7 (256 reviews) ✓ Verified | 8.8 (136 reviews) | 
| **Team Inbox ** | 9.0 (254 reviews) ✓ Verified | 8.8 (143 reviews) | 
| **Customer Profiles** | 8.5 (255 reviews) ✓ Verified | 8.7 (165 reviews) | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **FreshChat** | 8.7/10 | 114 |
| **Gorgias** | 8.3/10 | 195 |

#### Generative AI

| Feature | FreshChat | Gorgias | 
|---|---|---|
| **AI Text Summarization** | 8.9 (33 reviews) | 8.3 (5 reviews) | 

#### Self-Service Experience

| Feature | FreshChat | Gorgias | 
|---|---|---|
| **Knowledge Base** | 8.9 (92 reviews) | 8.6 (161 reviews) | 
| **Searchable Articles** | 8.7 (93 reviews) | 8.4 (153 reviews) | 
| **Community Forums** | 8.4 (80 reviews) | 8.3 (118 reviews) | 
| **Mobile Optimization** | 8.5 (67 reviews) | 7.8 (136 reviews) | 
| **Personalization** | 8.6 (69 reviews) | 8.3 (152 reviews) | 

#### Self-Service Platform

| Feature | FreshChat | Gorgias | 
|---|---|---|
| **Branding** | 9.1 (74 reviews) | 8.5 (148 reviews) | 
| **Automation** | 8.9 (77 reviews) | 8.4 (171 reviews) | 
| **Artificial Intelligence** | 8.0 (68 reviews) | 7.9 (141 reviews) | 
| **Integrations** | 8.8 (77 reviews) | 8.8 (173 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | FreshChat | Gorgias | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **FreshChat** | 9.2/10 | 58 |
| **Gorgias** | 8.6/10 | 187 |

#### Generative AI

| Feature | FreshChat | Gorgias | 
|---|---|---|
| **AI Text Generation** | 9.2 (23 reviews) | 7.7 (13 reviews) | 
| **AI Text Summarization** | 9.5 (23 reviews) | 7.8 (13 reviews) | 

#### Process

| Feature | FreshChat | Gorgias | 
|---|---|---|
| **Mentions** | 9.4 (43 reviews) | 8.7 (148 reviews) | 
| **Tickets** | 9.4 (48 reviews) | 9.1 (178 reviews) | 
| **Macros** | 9.2 (42 reviews) | 9.3 (176 reviews) | 

#### Channels

| Feature | FreshChat | Gorgias | 
|---|---|---|
| **Email** | 9.2 (50 reviews) | 9.4 (177 reviews) | 
| **Social** | 9.2 (53 reviews) | 8.8 (168 reviews) | 
| **Live Chat** | 9.5 (53 reviews) | 9.0 (149 reviews) | 
| **Phone** | 9.0 (43 reviews) | 8.2 (91 reviews) | 
| **Text** | 9.3 (44 reviews) | 8.3 (94 reviews) | 

#### Insight

| Feature | FreshChat | Gorgias | 
|---|---|---|
| **Surveys** | 9.2 (41 reviews) | 8.4 (112 reviews) | 
| **Reporting** | 8.9 (49 reviews) | 8.5 (144 reviews) | 
| **Visitor Activity** | 9.2 (46 reviews) | 8.7 (115 reviews) | 
| **Help Desk** | 9.1 (48 reviews) | 9.0 (141 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **FreshChat** | N/A | N/A |
| **Gorgias** | N/A | N/A |

#### Generative AI

| Feature | FreshChat | Gorgias | 
|---|---|---|
| **AI Text Generation** | Not enough data | 9.0 (5 reviews) | 
| **AI Text Summarization** | Not enough data | 9.0 (5 reviews) | 

### Conversational Commerce Platforms

| Product | Score | Reviews |
|---|---|---|
| **FreshChat** | N/A | N/A |
| **Gorgias** | 8.0/10 | 24 |

#### Conversational AI - Conversational Commerce Platforms

| Feature | FreshChat | Gorgias | 
|---|---|---|
| **AI chatbots** | Not enough data | 7.1 (11 reviews) | 
| **Messaging and Notifications** | Not enough data | 8.3 (6 reviews) | 
| **AI agents ** | Not enough data | 6.7 (11 reviews) | 
| **Voice assistants** | Not enough data | 5.8 (6 reviews) | 
| **Communication apps** | Not enough data | 6.4 (6 reviews) | 

#### Platform integration - Conversational Commerce Platforms

| Feature | FreshChat | Gorgias | 
|---|---|---|
| **Ecommerce stores** | Not enough data | 9.7 (11 reviews) | 
| **Sales channels** | Not enough data | 9.3 (7 reviews) | 
| **Payment Platform** | Not enough data | 6.3 (5 reviews) | 
| **Internal tools** | Not enough data | 8.1 (12 reviews) | 

#### Analytics and Reporting - Conversational Commerce Platforms

| Feature | FreshChat | Gorgias | 
|---|---|---|
| **Conversational analytics** | Not enough data | 7.0 (10 reviews) | 
| **Advance reporting** | Not enough data | 6.8 (10 reviews) | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **FreshChat** | N/A | N/A |
| **Gorgias** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | FreshChat | Gorgias | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | FreshChat | Gorgias | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | FreshChat | Gorgias | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | FreshChat | Gorgias | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **FreshChat** | N/A | N/A |
| **Gorgias** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | FreshChat | Gorgias | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (6):** [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Live Chat Software](https://www.g2.com/categories/live-chat), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents)

**Unique to FreshChat (1):** [Chatbots Software](https://www.g2.com/categories/chatbots)

**Unique to Gorgias (5):** [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Help Desk Software](https://www.g2.com/categories/help-desk), [Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | FreshChat | Gorgias | 
|---|---|---|
| **Small-Business** | 58.2% | 80.9% | 
| **Mid-Market** | 35.5% | 18.2% | 
| **Enterprise** | 6.2% | 0.9% | 

### By Industry

#### FreshChat

- **Information Technology and Services:** 10.4%
- **Computer Software:** 9.9%
- **Consumer Services:** 8.0%
- **Financial Services:** 5.6%
- **Retail:** 5.0%
- **Marketing and Advertising:** 4.1%
- **Internet:** 3.7%
- **Education Management:** 3.7%
- **Telecommunications:** 3.0%
- **Health, Wellness and Fitness:** 2.8%
- **Other:** 43.8%

#### Gorgias

- **Retail:** 21.4%
- **Apparel & Fashion:** 14.9%
- **Consumer Goods:** 11.6%
- **Food & Beverages:** 10.0%
- **Consumer Services:** 6.8%
- **Health, Wellness and Fitness:** 5.9%
- **Cosmetics:** 5.4%
- **Sporting Goods:** 2.8%
- **Luxury Goods & Jewelry:** 2.6%
- **Food Production:** 2.0%
- **Other:** 16.6%

---
## Alternatives

### Alternatives to FreshChat

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3858 reviews)
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### Alternatives to Gorgias

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---
## Top Discussions

### FreshChat

- Title: [How do I set up a chat bot to respond to FAQ's automatically?](https://www.g2.com/discussions/how-do-i-set-up-a-chat-bot-to-respond-to-faq-s-automatically) — 3 comments, 1 upvote
  > **Top comment:** "Hey Jonathan. Can we get in touch with you directly ? We will need to train the Bots to understand the FAQs and ensure it also understands Intent and You can..."
- Title: [Can we see the ticket details and the possibility of modification ?](https://www.g2.com/discussions/can-we-see-the-ticket-details-and-the-possibility-of-modification) — 2 comments
  > **Top comment:** "Have you lost hope of ever recovering your money from scam brokers or platform ?? I have good news for you and yes it is 97% possible for you to recover..."
- Title: [Understand Whatsapp integration first if it is critical](https://www.g2.com/discussions/understand-whatsapp-integration-first-if-it-is-critical) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** ""With our Whatsapp integration businesses can
- Engage with their customers on Whatsapp
- Help customers help themselves by talking to a chatbot
- Use..."
- Title: [how  can  we develop Freshdesk Messaging ?](https://www.g2.com/discussions/how-can-we-develop-freshdesk-messaging) — 1 comment *(includes official response)*
  > **Top comment:** "Freshdesk Messaging (now called Freshchat) is a cloud-based product and doesn't need to be updated or developed by the end customers. If you are facing any..."
- Title: [how to merge the fresh desk with the fresh chat and make calls and chats in the same time ?](https://www.g2.com/discussions/how-to-merge-the-fresh-desk-with-the-fresh-chat-and-make-calls-and-chats-in-the-same-time) — 1 comment, 1 upvote
  > **Top comment:** "Recovering your lost bitcoin or funds as the case might be, is not what you can do alone, you’d require the service of a trained specialist. A recovery..."

### Gorgias

- Title: [Is gorgias worth?](https://www.g2.com/discussions/is-gorgias-worth) — 2 comments
  > **Top comment:** "Depending on your business size Gorgias is worth the investment. I started with the Basic plan which was $60 a month and it was worth every penny. Unlike..."
- Title: [What does gorgias integrate with?](https://www.g2.com/discussions/what-does-gorgias-integrate-with) — 2 comments
  > **Top comment:** "My understanding is Gorgias can integrate with most apps as an HTTP  connection (webhook)  as long as there is an API  capability. They also have a list of..."
- Title: [Is gorgias a CRM tool?](https://www.g2.com/discussions/is-gorgias-a-crm-tool) — 2 comments
  > **Top comment:** "Yes"
- Title: [What is gorgias software?](https://www.g2.com/discussions/what-is-gorgias-software) — 2 comments
  > **Top comment:** "It is a customer service ticketing software"
- Title: [What is the next big feature that we can expect from this great platform?](https://www.g2.com/discussions/what-is-the-next-big-feature-that-we-can-expect-from-this-great-platform) — 1 comment, 1 upvote
  > **Top comment:** "Comment deleted by user."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/freshworks-freshchat-vs-gorgias)