Compare FreshChat and Gladly 
Featured Products
At a Glance
Market Segments
Small-Business (58.4% of reviews)
Mid-Market (61.1% of reviews)
Entry-Level Pricing
$0.00
No pricing available
FreshChat
Star Rating
(493)4.4 out of 5
Market Segments
Small-Business (58.4% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 4 pricing plansGladly
Star Rating
(1,097)4.7 out of 5
Market Segments
Mid-Market (61.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about GladlySummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Gladly excels in providing a comprehensive view of the customer journey, allowing users to see all interactions in one place. This feature is particularly praised for its efficiency, with one user noting that it saves time and reduces the need for additional staff.
- Users say FreshChat is recognized for its simplicity and ease of use, making it a go-to choice for small businesses. Reviewers appreciate its quick setup and integration capabilities, highlighting how it streamlines handling customer complaints and queries effectively.
- According to verified reviews, Gladly's focus on contextual customer interactions rather than just channel-based communication is a significant advantage. Users enjoy the seamless integration with their CRM, which enhances their ability to resolve issues confidently and efficiently.
- Reviewers mention that while FreshChat is user-friendly, it sometimes struggles with more complex workflows, which can lead to configuration challenges for some users. However, its fast and accurate performance is frequently highlighted as a strong point.
- G2 reviewers highlight that Gladly's robust support features, such as the Answers tool, help users provide effective solutions and reduce repetitive inquiries. This capability is seen as a major time-saver and enhances overall customer service quality.
- Users report that FreshChat's customer support is helpful, but Gladly's support quality is rated higher, with users appreciating the responsiveness and effectiveness of Gladly's assistance in resolving issues quickly.
Pricing
Entry-Level Pricing
Gladly
No pricing availableFree Trial
FreshChat
Free Trial is available
Gladly
No trial information availableRatings
Meets Requirements
8.7
401
9.3
786
Ease of Use
9.1
403
9.5
792
Ease of Setup
8.8
257
9.2
302
Ease of Admin
9.0
244
9.2
177
Quality of Support
8.8
395
9.4
749
Has the product been a good partner in doing business?
8.8
240
9.5
177
Product Direction (% positive)
9.0
403
9.4
755
Features by Category
Ticket and Case Management
Not enough data
9.3
195
|
Verified
Not enough data
9.2
197
|
Verified
Not enough data
9.2
207
|
Verified
Not enough data
9.1
203
|
Verified
Not enough data
9.1
173
|
Verified
Not enough data
9.2
196
|
Verified
Not enough data
9.3
193
|
Verified
Not enough data
9.3
201
|
Verified
Generative AI
Not enough data
8.3
63
Not enough data
8.5
64
Agentic AI - Help Desk
Not enough data
8.4
27
Not enough data
8.3
27
Not enough data
8.4
26
Communication Channels
Not enough data
9.4
207
|
Verified
Not enough data
9.5
215
|
Verified
Not enough data
9.5
206
|
Verified
Not enough data
8.9
172
|
Verified
Not enough data
9.1
199
|
Verified
Platform
Not enough data
8.2
140
|
Verified
8.5
273
|
Verified
8.6
251
|
Verified
Not enough data
9.2
154
|
Verified
Not enough data
9.1
154
|
Verified
Not enough data
8.8
153
|
Verified
Not enough data
9.2
155
|
Verified
Messenger
8.9
43
|
Verified
Not enough data
8.4
45
|
Verified
Not enough data
9.4
48
|
Verified
Not enough data
9.1
48
|
Verified
Not enough data
Channels
8.7
38
|
Verified
Not enough data
9.0
45
|
Verified
Not enough data
8.8
32
Not enough data
9.0
32
|
Verified
Not enough data
8.9
37
|
Verified
Not enough data
Customers
9.0
41
|
Verified
Not enough data
8.8
43
|
Verified
Not enough data
8.6
44
|
Verified
Not enough data
8.9
38
|
Verified
Not enough data
8.9
38
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
9.4
422
Not enough data
9.2
354
Not enough data
9.4
390
Not enough data
9.2
384
Not enough data
9.5
426
Generative AI
Not enough data
8.6
144
Functions
Not enough data
9.0
382
Not enough data
9.1
388
Not enough data
9.1
366
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.0
342
Not enough data
9.0
374
Not enough data
9.1
366
Agentic AI - Contact Center
Not enough data
7.8
24
Not enough data
8.8
24
Not enough data
8.1
24
Not enough data
8.3
24
Administrative
Not enough data
9.4
393
Not enough data
9.2
344
Not enough data
9.2
379
Not enough data
9.4
381
Not enough data
9.1
345
Responses
8.5
103
Not enough data
8.6
104
Not enough data
8.9
102
Not enough data
8.7
99
Not enough data
8.6
83
Not enough data
Platform
9.2
105
Not enough data
8.9
100
Not enough data
8.8
100
Not enough data
8.5
99
Not enough data
8.4
78
Not enough data
9.0
93
Not enough data
8.8
94
Not enough data
Generative AI
8.4
42
Not enough data
8.6
42
Not enough data
Conversational Platform
8.6
148
9.0
300
Feature Not Available
9.3
276
8.5
127
9.1
275
8.6
111
9.3
247
Support Automation
8.6
133
9.0
290
8.6
135
9.1
282
8.5
134
9.0
269
8.8
116
9.0
253
Generative AI
8.5
61
8.6
106
8.5
61
8.8
106
Customer Support
Not enough data
8.8
55
Not enough data
8.3
51
Not enough data
8.8
53
Automation
Not enough data
8.6
51
Not enough data
8.8
54
Not enough data
8.7
53
Artificial Intelligence
Not enough data
8.5
54
Not enough data
Feature Not Available
Not enough data
8.5
56
Generative AI
8.5
73
8.6
109
8.6
72
8.8
111
7.8
73
7.7
75
Communication
9.2
281
|
Verified
9.4
326
|
Verified
8.5
294
|
Verified
9.2
353
|
Verified
8.4
202
|
Verified
9.2
296
|
Verified
8.9
248
|
Verified
9.3
304
|
Verified
8.2
138
|
Verified
8.7
253
Internal Use
8.5
273
|
Verified
8.6
251
|
Verified
8.7
268
|
Verified
9.2
317
|
Verified
8.4
221
|
Verified
8.8
276
|
Verified
8.7
256
|
Verified
9.4
333
|
Verified
9.0
252
|
Verified
9.3
323
|
Verified
8.5
255
|
Verified
9.3
356
|
Verified
Generative AI
8.9
33
8.9
80
Self-Service Experience
8.9
92
9.4
239
8.7
93
9.2
224
8.4
80
8.8
189
8.5
67
8.9
195
8.6
69
9.0
216
Self-Service Platform
9.1
74
9.3
210
8.9
77
9.2
221
8.0
68
8.9
211
8.8
77
9.2
208
Agentic AI - Customer Self-Service
Not enough data
7.4
16
Not enough data
7.8
16
Not enough data
7.8
16
Not enough data
8.0
16
Not enough data
7.3
16
Not enough data
7.9
16
Not enough data
8.3
16
Generative AI
9.2(won by 0.2)
23
9.0
59
9.5(won by 0.4)
23
9.1
59
Process
9.4(won by 0.3)
43
9.1
177
9.4(tied score)
48
9.4(tied score)
193
9.2
42
9.4(won by 0.2)
179
Channels
9.2
50
9.7(won by 0.5)
235
9.2
53
9.4(won by 0.2)
187
9.5(tied score)
53
9.5(tied score)
224
9.0
43
9.3(won by 0.3)
223
9.3
44
9.5(won by 0.2)
225
Insight
9.2(won by 0.2)
41
9.0
195
8.9
49
9.3(won by 0.4)
196
9.2
46
9.3(won by 0.1)
179
9.1
48
9.5(won by 0.4)
180
Generative AI
Not enough data
8.3
43
Not enough data
8.5
44
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.1
13
Not enough data
8.6
12
Not enough data
8.3
12
Not enough data
8.6
14
Not enough data
8.3
12
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
12
Not enough data
8.2
11
Not enough data
8.5
11
Not enough data
8.8
13
Automation
Not enough data
8.7
13
Not enough data
8.2
12
Not enough data
8.2
12
Autonomy
Not enough data
8.3
13
Not enough data
8.6
12
Not enough data
8.2
13
Not enough data
8.5
13
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
FreshChat and Gladly are categorized as Conversational Support, Social Customer Service, Live Chat, Customer Self-Service, and AI Customer Support Agents
Unique Categories
FreshChat is categorized as Conversational Marketing and Chatbots
Gladly is categorized as Customer Service Automation, Digital Customer Service Platforms, Help Desk, and Contact Center
Reviews
Reviewers' Company Size
FreshChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Gladly
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.4%
Computer Software
9.8%
Consumer Services
8.0%
Financial Services
5.6%
Retail
4.8%
Other
61.4%
Retail
24.0%
Consumer Services
15.7%
Furniture
9.0%
Apparel & Fashion
8.0%
Consumer Goods
6.4%
Other
36.9%
Alternatives
Discussions
How do I set up a chat bot to respond to FAQ's automatically?
3 Comments
Official Response from FreshChat
We have no code easy to use bot builders to help you set up powerful chatbots. You can refer to these solution articles to help you build one. You can also...Read more
Can we see the ticket details and the possibility of modification ?
2 Comments
Official Response from FreshChat
No, you can't modify ticker details from FreshchatRead more
What are the advanced Whatsapp integration features that we can use besides incoming chats?
1 Comment
Official Response from FreshChat
You can also run proactive campaigns using WhatsApp. Please refer to this link for more details- https://bit.ly/3vCWmBVRead more
Can we get some more Gladly swag? Hoodie? Lol
2 Comments
IB
Hey John - Thank you for your awesome review. We'll see what we can do! :)
- Team GladlyRead more
What's the best way to connect to our account success rep?
2 Comments
IB
Hi Katheryn,
Thank you for your note. We will be in touch with you shortly to connect on this.
Sincerely,
GladlyRead more
Is there any training environment for gladly
2 Comments
GU
Hi Jerick. Having a "training" (sometimes referred to as a Sandbox environment) depends on your org. But if you'd like to access more formal training...Read more
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