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Compare FreshChat and Gist 
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LiveChat
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At a Glance
Market Segments
Small-Business (58.9% of reviews)
Small-Business (94.0% of reviews)
Entry-Level Pricing
$0.00
$0 Free Forever
FreshChat
Star Rating
(488)4.4 out of 5
Market Segments
Small-Business (58.9% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 4 pricing plansGist
Star Rating
(218)4.6 out of 5
Market Segments
Small-Business (94.0% of reviews)
Pros & Cons
Entry-Level Pricing
$0 Free Forever
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that FreshChat excels in its "Live Chat" feature, scoring 9.4, which reviewers mention provides a seamless experience for real-time customer interactions. In contrast, Gist's live chat feature, while still strong at 9.5, is noted to have less intuitive customization options.
- Reviewers mention that FreshChat's "Email and Mobile Preview" feature scores 9.0, allowing users to effectively visualize their email campaigns. Gist, however, has a slightly lower score of 8.7 for "Manage Email Lists," indicating that users find FreshChat's email management tools more user-friendly.
- G2 users highlight that Gist shines in "Quality of Support," with a score of 9.0, which reviewers say translates to faster response times and more helpful assistance. FreshChat, while still strong at 8.8, is perceived to have slightly slower support response times.
- Users on G2 report that FreshChat's "Customization Interface" is rated at 9.1, making it easier for businesses to tailor their chat experience. In comparison, Gist's customization options are rated lower, with users mentioning that they find it less flexible for their specific needs.
- Reviewers mention that FreshChat's "Automated Email Responses" feature scores 8.9, which users say helps streamline communication effectively. Gist's corresponding feature, while functional, scores lower at 8.4, indicating that users find FreshChat's automation more robust.
- Users say that FreshChat's "Knowledge Base" feature is rated at 8.9, providing a comprehensive self-service experience. Gist matches this score but reviewers mention that FreshChat's articles are more easily searchable, enhancing user experience.
Pricing
Entry-Level Pricing
Gist
Gist Free
$0
Free Forever
For small business owners who want to start marketing right with lead capture forms, contact tracking, email marketing and connect with and support customers - for free.
- Live chat
- Conversations inbox
- Saved replies
Free Trial
FreshChat
Free Trial is available
Gist
Free Trial is available
Ratings
Meets Requirements
8.7
397
8.8
194
Ease of Use
9.1
399
8.8
193
Ease of Setup
8.8
253
8.8
153
Ease of Admin
9.0
243
8.8
153
Quality of Support
8.8
391
9.0
186
Has the product been a good partner in doing business?
8.8
239
9.2
150
Product Direction (% positive)
9.0
399
9.6
184
Features by Category
Email Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Online Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Messenger
8.9
43
|
Verified
Not enough data
8.4
45
|
Verified
Not enough data
9.4
48
|
Verified
Not enough data
9.1
48
|
Verified
Not enough data
Channels
8.7
38
|
Verified
Not enough data
9.0
45
|
Verified
Not enough data
8.8
32
Not enough data
9.0
32
|
Verified
Not enough data
8.9
37
|
Verified
Not enough data
Customers
9.0
41
|
Verified
Not enough data
8.8
43
|
Verified
Not enough data
8.6
44
|
Verified
Not enough data
8.9
38
|
Verified
Not enough data
8.9
38
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Design and Customization
Not enough data
8.1
18
Not enough data
8.0
21
Not enough data
8.3
19
Not enough data
8.3
19
Campaigns
Not enough data
8.5
21
Not enough data
8.5
21
Not enough data
Feature Not Available
Not enough data
8.3
20
Integrations
Not enough data
8.4
19
Not enough data
Feature Not Available
Not enough data
7.3
15
Not enough data
8.6
15
Generative AI
Not enough data
Not enough data
Agentic AI - Vulnerability Scanner
Not enough data
Not enough data
Not enough data
Not enough data
Responses
8.5
102
Not enough data
8.6
104
Not enough data
8.9
102
Not enough data
8.7
99
Not enough data
8.6
83
Not enough data
Platform
9.2
105
Not enough data
8.9
99
Not enough data
8.8
100
Not enough data
8.5
98
Not enough data
8.4
78
Not enough data
9.0
93
Not enough data
8.8
94
Not enough data
Generative AI
8.4
42
Not enough data
8.6
42
Not enough data
Conversational Platform
8.6
148
Not enough data
Feature Not Available
Not enough data
8.5
127
Not enough data
8.6
111
Not enough data
Support Automation
8.6
133
Not enough data
8.6
135
Not enough data
8.5
134
Not enough data
8.8
116
Not enough data
Generative AI
8.5
61
Not enough data
8.5
61
Not enough data
Generative AI
8.5
73
6.4
7
8.6
72
6.4
7
7.8
73
6.2
7
Communication
9.2
279
|
Verified
9.3
151
|
Verified
8.5
292
|
Verified
9.1
145
|
Verified
8.4
202
|
Verified
8.7
133
|
Verified
8.9
247
|
Verified
9.1
112
|
Verified
8.2
138
|
Verified
7.0
26
Internal Use
8.5
273
|
Verified
8.3
143
|
Verified
8.7
268
|
Verified
8.9
131
|
Verified
8.4
221
|
Verified
8.7
124
|
Verified
8.7
256
|
Verified
8.7
114
|
Verified
9.0
248
|
Verified
8.6
124
|
Verified
8.5
253
|
Verified
8.6
137
|
Verified
Generative AI
8.9
33
6.7
7
Self-Service Experience
8.9
92
8.6
37
8.7
93
8.6
36
8.4
80
Feature Not Available
8.5
67
8.3
22
8.6
69
8.1
24
Self-Service Platform
9.1
74
7.7
27
8.9
77
8.4
23
8.0
68
7.2
18
8.8
77
7.8
25
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
9.2(won by default)
23
Not enough data
9.5(won by default)
23
Not enough data
Process
9.4(won by default)
43
Not enough data
9.4(won by default)
48
Not enough data
9.2(won by default)
42
Not enough data
Channels
9.2(won by default)
50
Not enough data
9.2(won by default)
53
Not enough data
9.5(won by default)
53
Not enough data
9.0(won by default)
43
Not enough data
9.3(won by default)
44
Not enough data
Insight
9.2(won by default)
41
Not enough data
8.9(won by default)
49
Not enough data
9.2(won by default)
46
Not enough data
9.1(won by default)
48
Not enough data
Categories
Categories
Shared Categories
FreshChat and Gist are categorized as Live Chat and Customer Self-Service
Unique Categories
FreshChat is categorized as Conversational Support, Conversational Marketing, Chatbots, and Social Customer Service
Gist is categorized as Pop-Up Builder and Marketing Automation
Reviews
Reviewers' Company Size
FreshChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Gist
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.3%
Computer Software
9.8%
Consumer Services
8.1%
Financial Services
5.7%
Retail
4.8%
Other
61.3%
Marketing and Advertising
22.5%
Computer Software
8.7%
Information Technology and Services
6.9%
Internet
5.5%
E-Learning
3.7%
Other
52.8%
Alternatives
Discussions
How do I set up a chat bot to respond to FAQ's automatically?
3 Comments
Official Response from FreshChat
We have no code easy to use bot builders to help you set up powerful chatbots. You can refer to these solution articles to help you build one. You can also...Read more
Can we see the ticket details and the possibility of modification ?
2 Comments
Official Response from FreshChat
No, you can't modify ticker details from FreshchatRead more
What are the advanced Whatsapp integration features that we can use besides incoming chats?
1 Comment
Official Response from FreshChat
You can also run proactive campaigns using WhatsApp. Please refer to this link for more details- https://bit.ly/3vCWmBVRead more
Is there a way to embed email collection forms with the use of popups?
1 Comment
Official Response from Gist
Sure you can, Vik.
With Gist, it's incredibly easy to embed any forms on your site. Here's a guide to help you get started:...Read more
Gist has no more discussions with answers
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