Compare FreshChat and Gallabox 
Featured Products
At a Glance
Market Segments
Small-Business (58.4% of reviews)
Small-Business (74.7% of reviews)
Entry-Level Pricing
$0.00
$89.00 6 Users Per Month
FreshChat
Star Rating
(493)4.4 out of 5
Market Segments
Small-Business (58.4% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 4 pricing plansGallabox
Star Rating
(169)4.6 out of 5
Market Segments
Small-Business (74.7% of reviews)
Pros & Cons
Entry-Level Pricing
$89.00 6 Users Per Month
Browse all 3 pricing plansFreshChat vs Gallabox
When assessing the two solutions, reviewers found FreshChat easier to use. However, reviewers felt that the products are equally easy to set up and administer. Finally, reviewers preferred doing business with Gallabox overall.
- Reviewers felt that Gallabox meets the needs of their business better than FreshChat.
- When comparing quality of ongoing product support, reviewers felt that Gallabox is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Gallabox over FreshChat.
Pricing
Entry-Level Pricing
Gallabox
Growth
$89.00
6 Users Per Month
Billed Annually
- Chatbot builder with basic connectors
- Messaging and chatbot analytics
- Broadcast to segmented contacts
Free Trial
FreshChat
Free Trial is available
Gallabox
Free Trial is available
Ratings
Meets Requirements
8.7
401
8.8
128
Ease of Use
9.1
403
9.0
127
Ease of Setup
8.8
257
8.8
107
Ease of Admin
9.0
244
9.0
99
Quality of Support
8.8
395
9.0
125
Has the product been a good partner in doing business?
8.8
240
9.1
97
Product Direction (% positive)
9.0
403
9.3
121
Features by Category
Messenger
8.9
43
|
Verified
8.7
39
8.4
45
|
Verified
7.7
41
9.4
48
|
Verified
9.0
42
9.1
48
|
Verified
8.6
49
Channels
8.7
38
|
Verified
8.1
36
9.0
45
|
Verified
8.8
42
8.8
32
Feature Not Available
9.0
32
|
Verified
8.0
33
8.9
37
|
Verified
Feature Not Available
Customers
9.0
41
|
Verified
8.4
49
8.8
43
|
Verified
8.6
46
8.6
44
|
Verified
8.0
46
8.9
38
|
Verified
8.2
43
8.9
38
|
Verified
7.9
47
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Design
Not enough data
8.6
27
Not enough data
8.3
24
Not enough data
8.6
28
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
8.1
9
Not enough data
8.0
9
Functionality
Not enough data
8.3
13
Not enough data
8.1
13
Not enough data
8.2
13
Support
Not enough data
7.8
15
Not enough data
Feature Not Available
Not enough data
9.2
12
Responses
8.5
103
8.7
50
8.6
104
8.5
51
8.9
102
8.5
45
8.7
99
8.5
51
8.6
83
8.3
43
Platform
9.2
105
8.5
48
8.9
100
8.6
45
8.8
100
8.4
43
8.5
99
8.1
45
8.4
78
8.1
35
9.0
93
8.8
47
8.8
94
8.4
49
Generative AI
8.4
42
8.1
18
8.6
42
7.9
17
Conversational Platform
8.6
148
Not enough data
Feature Not Available
Not enough data
8.5
127
Not enough data
8.6
111
Not enough data
Support Automation
8.6
133
Not enough data
8.6
135
Not enough data
8.5
134
Not enough data
8.8
116
Not enough data
Generative AI
8.5
61
Not enough data
8.5
61
Not enough data
Messaging Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.7
9
Not enough data
8.5
10
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.5
73
Not enough data
8.6
72
Not enough data
7.8
73
Not enough data
Communication
9.2
281
|
Verified
8.5
21
8.5
294
|
Verified
8.9
23
8.4
202
|
Verified
8.0
18
8.9
248
|
Verified
8.9
17
8.2
138
|
Verified
8.9
11
Internal Use
8.5
273
|
Verified
8.7
21
8.7
268
|
Verified
8.7
18
8.4
221
|
Verified
9.5
16
8.7
256
|
Verified
8.9
19
9.0
252
|
Verified
9.0
21
8.5
255
|
Verified
8.6
21
Generative AI
8.9
33
Not enough data
Self-Service Experience
8.9
92
8.1
13
8.7
93
8.6
13
8.4
80
Feature Not Available
8.5
67
8.7
13
8.6
69
9.0
14
Self-Service Platform
9.1
74
9.1
16
8.9
77
9.4
16
8.0
68
8.8
13
8.8
77
9.4
14
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
9.2(won by default)
23
Not enough data
9.5(won by default)
23
Not enough data
Process
9.4(won by default)
43
Not enough data
9.4(won by default)
48
Not enough data
9.2(won by default)
42
Not enough data
Channels
9.2(won by default)
50
Not enough data
9.2(won by default)
53
Not enough data
9.5(won by default)
53
Not enough data
9.0(won by default)
43
Not enough data
9.3(won by default)
44
Not enough data
Insight
9.2(won by default)
41
Not enough data
8.9(won by default)
49
Not enough data
9.2(won by default)
46
Not enough data
9.1(won by default)
48
Not enough data
WhatsApp Messaging - WhatsApp Marketing
Not enough data
9.3
5
Not enough data
9.0
5
Not enough data
8.3
5
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
9.0
5
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
8.7
5
Not enough data
9.0
5
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
FreshChat and Gallabox are categorized as Conversational Marketing, Chatbots, Social Customer Service, Live Chat, and Customer Self-Service
Unique Categories
FreshChat is categorized as Conversational Support and AI Customer Support Agents
Gallabox is categorized as Customer Communications Management, Bot Platforms, Communication Platform as a Service (CPaaS), Proactive Notification, and WhatsApp Marketing
Reviews
Reviewers' Company Size
FreshChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Gallabox
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.4%
Computer Software
9.8%
Consumer Services
8.0%
Financial Services
5.6%
Retail
4.8%
Other
61.4%
Education Management
8.6%
Apparel & Fashion
7.4%
Financial Services
7.4%
Health, Wellness and Fitness
6.2%
Hospital & Health Care
6.2%
Other
64.2%
Discussions
How do I set up a chat bot to respond to FAQ's automatically?
3 Comments
Official Response from FreshChat
We have no code easy to use bot builders to help you set up powerful chatbots. You can refer to these solution articles to help you build one. You can also...Read more
Can we see the ticket details and the possibility of modification ?
2 Comments
Official Response from FreshChat
No, you can't modify ticker details from FreshchatRead more
What are the advanced Whatsapp integration features that we can use besides incoming chats?
1 Comment
Official Response from FreshChat
You can also run proactive campaigns using WhatsApp. Please refer to this link for more details- https://bit.ly/3vCWmBVRead more
Gallabox has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
