# Freshcaller vs Freshchat Comparison

| | Freshcaller | Freshchat | 
|---|---|---|
| **Star Rating** | 4.1 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 132 | 499 | 
| **Largest Market Segment** | Small-Business (71.2% of reviews) | Small-Business (58.2% of reviews) | 
| **Entry Level Price** | $39/user/month, billed annually/user | $0.00 | 

---
## Top Pros & Cons

### Freshcaller

Pros:
- Ease of Use (2 reviews)
- Automation (1 reviews)

Cons:
- Lack of Features (2 reviews)
- Contact Management (1 reviews)

### Freshchat

Pros:
- Ease of Use (14 reviews)
- Helpful (10 reviews)

Cons:
- AI Limitations (5 reviews)
- Chatbot Issues (5 reviews)

---
## Ratings Comparison
| Rating | Freshcaller | Freshchat | 
|---|---|---|
  | **Meets Requirements** | 8.4 (106 reviews) | 8.6 (403 reviews) | 
  | **Ease of Use** | 8.6 (105 reviews) | 9.1 (405 reviews) | 
  | **Ease of Setup** | 8.4 (60 reviews) | 8.7 (259 reviews) | 
  | **Ease of Admin** | 8.4 (60 reviews) | 9.0 (246 reviews) | 
  | **Quality of Support** | 8.5 (101 reviews) | 8.7 (397 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.4 (58 reviews) | 8.8 (242 reviews) | 
  | **Product Direction (% positive)** | 8.5 (104 reviews) | 9.0 (404 reviews) | 

---
## Pricing

### Freshcaller

#### Entry-Level Pricing

Plan: Pro

Price: $39 /user/month, billed annually/user

Description: Everything in Growth, 3000 Free minutes/month and

Key Features:
- Holiday Routing
- Advanced Call Metrics
- Call Barging

[Browse all 4 editions](https://www.g2.com/products/freshcaller/pricing)

#### Free Trial

No

### Freshchat

#### Entry-Level Pricing

Plan: Free

Price: $0.00

Key Features:
- Chatbot builder
- Chatbot analytics
- Inbox Views

[Browse all 4 editions](https://www.g2.com/products/freshworks-freshchat/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Freshcaller** | N/A | N/A |
| **Freshchat** | 8.9/10 | 52 |

#### Messenger

| Feature | Freshcaller | Freshchat | 
|---|---|---|
| **Sequencing** | Not enough data | 8.9 (43 reviews) ✓ Verified | 
| **AI** | Not enough data | 8.4 (45 reviews) ✓ Verified | 
| **Live Chat** | Not enough data | 9.4 (48 reviews) ✓ Verified | 
| **Customization Interface** | Not enough data | 9.1 (48 reviews) ✓ Verified | 

#### Channels

| Feature | Freshcaller | Freshchat | 
|---|---|---|
| **Social Media** | Not enough data | 8.7 (38 reviews) ✓ Verified | 
| **Website** | Not enough data | 9.0 (45 reviews) ✓ Verified | 
| **Text Message (SMS)** | Not enough data | 8.8 (32 reviews) | 
| **Voice Assistants** | Not enough data | 9.0 (32 reviews) ✓ Verified | 
| **Other** | Not enough data | 8.9 (37 reviews) ✓ Verified | 

#### Customers

| Feature | Freshcaller | Freshchat | 
|---|---|---|
| **Targeting** | Not enough data | 9.0 (41 reviews) ✓ Verified | 
| **Profiles** | Not enough data | 8.8 (43 reviews) ✓ Verified | 
| **Analytics** | Not enough data | 8.6 (44 reviews) ✓ Verified | 
| **Lead Gathering** | Not enough data | 8.9 (38 reviews) ✓ Verified | 
| **Sales Conversion** | Not enough data | 8.9 (38 reviews) ✓ Verified | 

#### Agentic AI - Conversational Marketing

| Feature | Freshcaller | Freshchat | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Freshcaller** | N/A | N/A |
| **Freshchat** | N/A | N/A |

#### Quality Assurance

| Feature | Freshcaller | Freshchat | 
|---|---|---|
| **Evaluation** | Not enough data | Not enough data | 
| **Calibration** | Feature Not Available | Not enough data | 
| **Reports** | Not enough data | Not enough data | 

#### Engagement

| Feature | Freshcaller | Freshchat | 
|---|---|---|
| **Feedback** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 
| **Training** | Feature Not Available | Not enough data | 

#### Performance

| Feature | Freshcaller | Freshchat | 
|---|---|---|
| **Integrations** | Not enough data | Not enough data | 
| **Compliance** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Freshcaller | Freshchat | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Freshcaller** | 8.5/10 | 83 |
| **Freshchat** | N/A | N/A |

#### Channels

| Feature | Freshcaller | Freshchat | 
|---|---|---|
| **Voice** | 8.8 (45 reviews) ✓ Verified | Not enough data | 
| **Social** | Feature Not Available | Not enough data | 
| **Web Chat** | Feature Not Available | Not enough data | 
| **Mobile SMS** | Feature Not Available | Not enough data | 
| **Email** | 8.6 (28 reviews) | Not enough data | 

#### Generative AI

| Feature | Freshcaller | Freshchat | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Functions

| Feature | Freshcaller | Freshchat | 
|---|---|---|
| **Session Routing** | 8.5 (49 reviews) ✓ Verified | Not enough data | 
| **Session Queuing** | 8.8 (53 reviews) ✓ Verified | Not enough data | 
| **Concurrent Calling** | 8.6 (50 reviews) ✓ Verified | Not enough data | 
| **Speech Analytics** | 6.9 (13 reviews) ✓ Verified | Not enough data | 
| **Auto Dialer** | 8.7 (20 reviews) ✓ Verified | Not enough data | 
| **IVR** | 8.6 (35 reviews) ✓ Verified | Not enough data | 
| **Inbound Screen Pop** | 8.4 (34 reviews) ✓ Verified | Not enough data | 
| **Persistent Data** | 8.8 (27 reviews) | Not enough data | 

#### Agentic AI - Contact Center

| Feature | Freshcaller | Freshchat | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | Freshcaller | Freshchat | 
|---|---|---|
| **Session Summary Notes** | 8.6 (65 reviews) ✓ Verified | Not enough data | 
| **Administrator Access** | 9.0 (52 reviews) ✓ Verified | Not enough data | 
| **Reporting & Dashboards** | 8.3 (53 reviews) ✓ Verified | Not enough data | 
| **Session Recording** | 8.7 (34 reviews) ✓ Verified | Not enough data | 
| **Agent Scheduling and Assignment** | 7.5 (17 reviews) | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Freshcaller** | N/A | N/A |
| **Freshchat** | 8.7/10 | 117 |

#### Responses

| Feature | Freshcaller | Freshchat | 
|---|---|---|
| **Customization** | Not enough data | 8.5 (103 reviews) | 
| **Control** | Not enough data | 8.6 (104 reviews) | 
| **Route To Human** | Not enough data | 8.9 (102 reviews) | 
| **Menu bars** | Not enough data | 8.7 (99 reviews) | 
| **Drip sequences** | Not enough data | 8.6 (83 reviews) | 

#### Platform

| Feature | Freshcaller | Freshchat | 
|---|---|---|
| **Live chat** | Not enough data | 9.2 (105 reviews) | 
| **Integrations** | Not enough data | 8.9 (100 reviews) | 
| **Branding** | Not enough data | 8.8 (100 reviews) | 
| **Analytics** | Not enough data | 8.5 (99 reviews) | 
| **A/B testing** | Not enough data | 8.4 (78 reviews) | 
| **Role-based access** | Not enough data | 9.0 (93 reviews) | 
| **Collection of information** | Not enough data | 8.8 (94 reviews) | 

#### Generative AI

| Feature | Freshcaller | Freshchat | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.4 (42 reviews) | 
| **AI Text Summarization** | Not enough data | 8.6 (42 reviews) | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **Freshcaller** | N/A | N/A |
| **Freshchat** | N/A | N/A |

#### Workforce Management

| Feature | Freshcaller | Freshchat | 
|---|---|---|
| **Agent Availability** | Not enough data | Not enough data | 
| **Skills Management** | Not enough data | Not enough data | 
| **Shift Scheduling** | Not enough data | Not enough data | 
| **Agent Self-Service** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 

#### Administration

| Feature | Freshcaller | Freshchat | 
|---|---|---|
| **Automation** | Not enough data | Not enough data | 
| **Performance Analysis** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 
| **Forecasting** | Feature Not Available | Not enough data | 
| **Intraday Management** | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Freshcaller** | 8.1/10 | 5 |
| **Freshchat** | 8.6/10 | 165 |

#### Conversational Platform

| Feature | Freshcaller | Freshchat | 
|---|---|---|
| **Personalization** | 8.0 (5 reviews) | 8.6 (148 reviews) | 
| **Omnichannel** | 8.0 (5 reviews) | Feature Not Available | 
| **Contextual Engagement** | Not enough data | 8.5 (127 reviews) | 
| **Proactive Engagement** | Not enough data | 8.6 (111 reviews) | 

#### Support Automation

| Feature | Freshcaller | Freshchat | 
|---|---|---|
| **Intelligent Routing** | Not enough data | 8.6 (133 reviews) | 
| **Seamless Escalation** | Not enough data | 8.6 (135 reviews) | 
| **Transcripts** | 8.3 (5 reviews) | 8.5 (134 reviews) | 
| **Self-Serve Support** | Not enough data | 8.8 (116 reviews) | 

#### Generative AI

| Feature | Freshcaller | Freshchat | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.5 (61 reviews) | 
| **AI Text Summarization** | Not enough data | 8.5 (61 reviews) | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Freshcaller** | N/A | N/A |
| **Freshchat** | N/A | N/A |

#### Platform

| Feature | Freshcaller | Freshchat | 
|---|---|---|
| **Omnichannel** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Call Routing** | Not enough data | Not enough data | 
| **Call Back** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **Automatic Call Distribution** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Freshcaller | Freshchat | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Workforce Management

| Feature | Freshcaller | Freshchat | 
|---|---|---|
| **Call Monitoring** | Not enough data | Not enough data | 
| **Performance Evaluation** | Not enough data | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | Freshcaller | Freshchat | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | Freshcaller | Freshchat | 
|---|---|---|
| **Call Recording** | Not enough data | Not enough data | 
| **Reporting & Dashboards** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Freshcaller** | N/A | N/A |
| **Freshchat** | 8.6/10 | 336 |

#### Generative AI

| Feature | Freshcaller | Freshchat | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.5 (73 reviews) | 
| **AI Text Summarization** | Not enough data | 8.6 (72 reviews) | 
| **AI Text-to-Speech** | Not enough data | 7.8 (73 reviews) | 

#### Communication

| Feature | Freshcaller | Freshchat | 
|---|---|---|
| **Pop-up Chat** | Not enough data | 9.2 (281 reviews) ✓ Verified | 
| **Notifications** | Not enough data | 8.5 (295 reviews) ✓ Verified | 
| **Targeted Emails** | Not enough data | 8.4 (202 reviews) ✓ Verified | 
| **In-App Messaging** | Not enough data | 8.9 (248 reviews) ✓ Verified | 
| **Co-Browsing** | Not enough data | 8.2 (138 reviews) ✓ Verified | 

####  Internal Use

| Feature | Freshcaller | Freshchat | 
|---|---|---|
| **Customization ** | Not enough data | 8.5 (273 reviews) ✓ Verified | 
| **Conversation Archiving** | Not enough data | 8.7 (269 reviews) ✓ Verified | 
| **Lead Development** | Not enough data | 8.4 (221 reviews) ✓ Verified | 
| **Knowledge Base** | Not enough data | 8.7 (256 reviews) ✓ Verified | 
| **Team Inbox ** | Not enough data | 9.0 (254 reviews) ✓ Verified | 
| **Customer Profiles** | Not enough data | 8.5 (255 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Freshcaller** | N/A | N/A |
| **Freshchat** | 8.7/10 | 114 |

#### Generative AI

| Feature | Freshcaller | Freshchat | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 8.9 (33 reviews) | 

#### Self-Service Experience

| Feature | Freshcaller | Freshchat | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.9 (92 reviews) | 
| **Searchable Articles** | Not enough data | 8.7 (93 reviews) | 
| **Community Forums** | Not enough data | 8.4 (80 reviews) | 
| **Mobile Optimization** | Not enough data | 8.5 (67 reviews) | 
| **Personalization** | Not enough data | 8.6 (69 reviews) | 

#### Self-Service Platform

| Feature | Freshcaller | Freshchat | 
|---|---|---|
| **Branding** | Not enough data | 9.1 (74 reviews) | 
| **Automation** | Not enough data | 8.9 (77 reviews) | 
| **Artificial Intelligence** | Not enough data | 8.0 (68 reviews) | 
| **Integrations** | Not enough data | 8.8 (77 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Freshcaller | Freshchat | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Freshcaller** | N/A | N/A |
| **Freshchat** | 9.2/10 | 58 |

#### Generative AI

| Feature | Freshcaller | Freshchat | 
|---|---|---|
| **AI Text Generation** | Not enough data | 9.2 (23 reviews) | 
| **AI Text Summarization** | Not enough data | 9.5 (23 reviews) | 

#### Process

| Feature | Freshcaller | Freshchat | 
|---|---|---|
| **Mentions** | Not enough data | 9.4 (43 reviews) | 
| **Tickets** | Not enough data | 9.4 (48 reviews) | 
| **Macros** | Not enough data | 9.2 (42 reviews) | 

#### Channels

| Feature | Freshcaller | Freshchat | 
|---|---|---|
| **Email** | Not enough data | 9.2 (50 reviews) | 
| **Social** | Not enough data | 9.2 (53 reviews) | 
| **Live Chat** | Not enough data | 9.5 (53 reviews) | 
| **Phone** | Not enough data | 9.0 (43 reviews) | 
| **Text** | Not enough data | 9.3 (44 reviews) | 

#### Insight

| Feature | Freshcaller | Freshchat | 
|---|---|---|
| **Surveys** | Not enough data | 9.2 (41 reviews) | 
| **Reporting** | Not enough data | 8.9 (49 reviews) | 
| **Visitor Activity** | Not enough data | 9.2 (46 reviews) | 
| **Help Desk** | Not enough data | 9.1 (48 reviews) | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Freshcaller** | N/A | N/A |
| **Freshchat** | N/A | N/A |

#### Platform Basics - VoIP Providers

| Feature | Freshcaller | Freshchat | 
|---|---|---|
| **PBX systems, VoIP Softphone** | Not enough data | Not enough data | 
| **Call Management** | Not enough data | Not enough data | 
| **Network monitoring** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Virtual PBX** | Not enough data | Not enough data | 
| **SIP trunking services** | Not enough data | Not enough data | 

#### Basic Communication

| Feature | Freshcaller | Freshchat | 
|---|---|---|
| **Phone Calls** | Not enough data | Not enough data | 
| **Video Calls** | Feature Not Available | Not enough data | 
| **Instant Messaging** | Feature Not Available | Not enough data | 
| **Screen Sharing** | Feature Not Available | Not enough data | 
| **Conference Calls** | Not enough data | Not enough data | 
| **Desk-to-Desk Calls** | Not enough data | Not enough data | 

#### Agentic AI - VoIP Providers

| Feature | Freshcaller | Freshchat | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Access

| Feature | Freshcaller | Freshchat | 
|---|---|---|
| **Software Pairing** | Feature Not Available | Not enough data | 
| **Browser Extension** | Not enough data | Not enough data | 
| **Individual Download** | Feature Not Available | Not enough data | 

#### Advanced Features

| Feature | Freshcaller | Freshchat | 
|---|---|---|
| **Hold Music** | Not enough data | Not enough data | 
| **Automated Attendants** | Not enough data | Not enough data | 
| **VOiP Number** | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Freshcaller** | N/A | N/A |
| **Freshchat** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Freshcaller | Freshchat | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Freshcaller | Freshchat | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | Freshcaller | Freshchat | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | Freshcaller | Freshchat | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Freshcaller** | N/A | N/A |
| **Freshchat** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Freshcaller | Freshchat | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Conversational Support Software](https://www.g2.com/categories/conversational-support)

**Unique to Freshcaller (5):** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center Software](https://www.g2.com/categories/contact-center)

**Unique to Freshchat (6):** [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Chatbots Software](https://www.g2.com/categories/chatbots), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Live Chat Software](https://www.g2.com/categories/live-chat), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents)


---
## Reviewer Demographics

### By Company Size

| Segment | Freshcaller | Freshchat | 
|---|---|---|
| **Small-Business** | 71.2% | 58.2% | 
| **Mid-Market** | 23.2% | 35.5% | 
| **Enterprise** | 5.6% | 6.2% | 

### By Industry

#### Freshcaller

- **Information Technology and Services:** 14.4%
- **Online Media:** 12.0%
- **Computer Software:** 10.4%
- **Retail:** 6.4%
- **Financial Services:** 4.0%
- **Consumer Services:** 4.0%
- **Consumer Goods:** 3.2%
- **Hospital & Health Care:** 2.4%
- **Staffing and Recruiting:** 2.4%
- **Education Management:** 2.4%
- **Other:** 38.4%

#### Freshchat

- **Information Technology and Services:** 10.4%
- **Computer Software:** 9.9%
- **Consumer Services:** 8.0%
- **Financial Services:** 5.6%
- **Retail:** 5.0%
- **Marketing and Advertising:** 4.1%
- **Internet:** 3.7%
- **Education Management:** 3.7%
- **Telecommunications:** 3.0%
- **Health, Wellness and Fitness:** 2.8%
- **Other:** 43.8%

---
## Alternatives

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---
## Top Discussions

### Freshcaller

No discussions available for this product.

### Freshchat

- Title: [How do I set up a chat bot to respond to FAQ's automatically?](https://www.g2.com/discussions/how-do-i-set-up-a-chat-bot-to-respond-to-faq-s-automatically) — 3 comments, 1 upvote
  > **Top comment:** "Hey Jonathan. Can we get in touch with you directly ? We will need to train the Bots to understand the FAQs and ensure it also understands Intent and You can..."
- Title: [Can we see the ticket details and the possibility of modification ?](https://www.g2.com/discussions/can-we-see-the-ticket-details-and-the-possibility-of-modification) — 2 comments
  > **Top comment:** "Have you lost hope of ever recovering your money from scam brokers or platform ?? I have good news for you and yes it is 97% possible for you to recover..."
- Title: [Understand Whatsapp integration first if it is critical](https://www.g2.com/discussions/understand-whatsapp-integration-first-if-it-is-critical) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** ""With our Whatsapp integration businesses can
- Engage with their customers on Whatsapp
- Help customers help themselves by talking to a chatbot
- Use..."
- Title: [how  can  we develop Freshdesk Messaging ?](https://www.g2.com/discussions/how-can-we-develop-freshdesk-messaging) — 1 comment *(includes official response)*
  > **Top comment:** "Freshdesk Messaging (now called Freshchat) is a cloud-based product and doesn't need to be updated or developed by the end customers. If you are facing any..."
- Title: [how to merge the fresh desk with the fresh chat and make calls and chats in the same time ?](https://www.g2.com/discussions/how-to-merge-the-fresh-desk-with-the-fresh-chat-and-make-calls-and-chats-in-the-same-time) — 1 comment, 1 upvote
  > **Top comment:** "Recovering your lost bitcoin or funds as the case might be, is not what you can do alone, you’d require the service of a trained specialist. A recovery..."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/freshcaller-vs-freshworks-freshchat)