Compare Freshworks CRM and Zoho CRM
See this
side-by-side comparison of Freshworks CRM vs. Zoho CRM
based on preference data from user reviews. Freshworks CRM rates 4.6/5 stars with 883 reviews. By contrast, Zoho CRM rates 4.0/5 stars with 1,835 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 Freshworks CRM |  Zoho CRM Optimized for quick response | |
| Star Rating | Freshworks CRM | Zoho CRM |
| Market Segments | Freshworks CRM Small-Business (69.8% of reviews) | Zoho CRM Small-Business (66.8% of reviews) |
| Entry Level Price | Freshworks CRM $0 per user per month | Zoho CRM $0 Forever free up to 3 users |
Freshworks CRM vs Zoho CRM
When assessing the two solutions, reviewers found Freshworks CRM easier to use, set up, and administer. Reviewers also preferred doing business with Freshworks CRM overall.
- Reviewers felt that Freshworks CRM meets the needs of their business better than Zoho CRM.
- When comparing quality of ongoing product support, reviewers felt that Freshworks CRM is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Freshworks CRM over Zoho CRM.
Categories
Shared Categories
Freshworks CRM and Zoho CRM are categorized as Sales Analytics, CRM, Email Tracking, and Sales Engagement
Unique Categories
Freshworks CRM is categorized as Outbound Call Tracking
Zoho CRM is categorized as Client Portal, AI Sales Assistant, Quote Management, Quote-to-Cash, CPQ, Customer Journey Mapping, Sales Performance Management, and Sales Gamification
Pricing
Sprout
$0per user per month
Growth
$29per user per month
Pro
$69per user per month
Enterprise
$125per user per month
‐
Free Trial
Free Edition
$0Forever free up to 3 users
Standard
$12Per month/per user
Professional
$20Per month/per user
Enterprise
$35Per month/per user
Ultimate
$45Per month/per user
Free Trial
Ratings
Meets Requirements
Freshworks CRM
Responses: 789
Zoho CRM
Responses: 1595
Ease of Use
Freshworks CRM
Responses: 800
Zoho CRM
Responses: 1596
Ease of Setup
Freshworks CRM
Responses: 421
Zoho CRM
Responses: 711
Ease of Admin
Freshworks CRM
Responses: 420
Zoho CRM
Responses: 710
Quality of Support
Freshworks CRM
Responses: 771
Zoho CRM
Responses: 1415
Ease of Doing Business With
Freshworks CRM
Responses: 415
Zoho CRM
Responses: 690
Product Direction (% positive)
Freshworks CRM
Responses: 794
Zoho CRM
Responses: 1573
Features
Sales Force Automation
Contact & Account Management
Freshworks CRM
Responses: 555
Verified Feature
Zoho CRM
Responses: 1208
Verified Feature
Partner Relationship Mgmt. (PRM)
Freshworks CRM
Zoho CRM
Responses: 515
Verified Feature
Opportunity & Pipeline Mgmt.
Freshworks CRM
Responses: 542
Verified Feature
Zoho CRM
Responses: 1136
Verified Feature
Task / Activity Management
Freshworks CRM
Responses: 544
Verified Feature
Zoho CRM
Responses: 1219
Verified Feature
Territory & Quota Management
Freshworks CRM
Responses: 365
Verified Feature
Zoho CRM
Responses: 830
Verified Feature
Desktop Integration
Freshworks CRM
Responses: 194
Verified Feature
Zoho CRM
Responses: 301
Verified Feature
Product & Price List Management
Freshworks CRM
Responses: 346
Verified Feature
Zoho CRM
Responses: 851
Verified Feature
Quote & Order Management
Freshworks CRM
Responses: 337
Zoho CRM
Responses: 845
Verified Feature
Customer Contract Management
Freshworks CRM
Responses: 374
Verified Feature
Zoho CRM
Responses: 945
Verified Feature
Marketing Automation
Email Marketing
Freshworks CRM
Responses: 434
Verified Feature
Zoho CRM
Responses: 949
Verified Feature
Campaign Management
Freshworks CRM
Responses: 409
Verified Feature
Zoho CRM
Responses: 921
Verified Feature
Lead Management
Freshworks CRM
Responses: 511
Verified Feature
Zoho CRM
Responses: 1116
Verified Feature
Marketing ROI Analytics
Freshworks CRM
Zoho CRM
Responses: 774
Verified Feature
Integrated Workflows
Task Management
Freshworks CRM
Responses: 169
Verified Feature
Zoho CRM
Email Tracking/Automation
Freshworks CRM
Responses: 176
Verified Feature
Zoho CRM
Calls and Voice
Freshworks CRM
Responses: 122
Verified Feature
Zoho CRM
Other Outreach Options
Freshworks CRM
Responses: 125
Verified Feature
Zoho CRM
CRM Integration
Freshworks CRM
Responses: 152
Verified Feature
Zoho CRM
Calendar
Freshworks CRM
Zoho CRM
Shared Records
Freshworks CRM
Zoho CRM
Customer Support
Case Management
Freshworks CRM
Responses: 380
Zoho CRM
Responses: 822
Verified Feature
Customer Support Portal
Freshworks CRM
Responses: 381
Zoho CRM
Responses: 830
Verified Feature
Knowledge Base
Freshworks CRM
Responses: 393
Zoho CRM
Responses: 855
Verified Feature
Call Center Features
Freshworks CRM
Responses: 311
Zoho CRM
Responses: 706
Verified Feature
Support Analytics
Freshworks CRM
Responses: 333
Zoho CRM
Responses: 748
Verified Feature
Data Sourcing
Data Sourcing
Freshworks CRM
Responses: 20
Zoho CRM
Exporting & Sharing Data
Freshworks CRM
Responses: 20
Zoho CRM
Multi-Device Data Visualization
Freshworks CRM
Responses: 20
Zoho CRM
Interactive Dashboards
Freshworks CRM
Responses: 21
Zoho CRM
Data Segmentation
Freshworks CRM
Responses: 20
Zoho CRM
Analytics
Open Rates
Freshworks CRM
Responses: 155
Zoho CRM
Link Activity
Freshworks CRM
Responses: 149
Zoho CRM
Attachment Activity
Freshworks CRM
Zoho CRM
Repeatability and Reportability
Content Management
Freshworks CRM
Responses: 147
Verified Feature
Zoho CRM
Workflow Management
Freshworks CRM
Responses: 158
Verified Feature
Zoho CRM
Workflow Performance
Freshworks CRM
Responses: 156
Verified Feature
Zoho CRM
Sales Coaching and Insights
Freshworks CRM
Responses: 126
Verified Feature
Zoho CRM
Gamification
Freshworks CRM
Zoho CRM
Reporting & Analytics
Reporting
Freshworks CRM
Responses: 475
Verified Feature
Zoho CRM
Responses: 1102
Verified Feature
Dashboards
Freshworks CRM
Responses: 501
Verified Feature
Zoho CRM
Responses: 1155
Verified Feature
Forecasting
Freshworks CRM
Responses: 367
Verified Feature
Zoho CRM
Responses: 681
Verified Feature
Predictive Analytics
Lead Scoring
Freshworks CRM
Responses: 20
Zoho CRM
Opportunity Scoring
Freshworks CRM
Responses: 20
Zoho CRM
Risk Analysis
Freshworks CRM
Responses: 21
Zoho CRM
Live Forecasting
Freshworks CRM
Responses: 21
Zoho CRM
Customizations
Email Platform Integration
Freshworks CRM
Responses: 162
Zoho CRM
Email Scheduling
Freshworks CRM
Responses: 165
Zoho CRM
Notifications
Freshworks CRM
Responses: 169
Zoho CRM
Email Categorization
Freshworks CRM
Responses: 148
Zoho CRM
Templates
Freshworks CRM
Responses: 165
Zoho CRM
AI and Automation
Lead Prioritization
Freshworks CRM
Zoho CRM
Lead Scoring
Freshworks CRM
Zoho CRM
Best Time of Day Scheduling
Freshworks CRM
Zoho CRM
Buyer Intelligence
Freshworks CRM
Zoho CRM
Machine Learning
Freshworks CRM
Zoho CRM
Mobile & Social
Social Collaboration Features
Freshworks CRM
Zoho CRM
Responses: 739
Verified Feature
Social Network Integration
Freshworks CRM
Responses: 72
Verified Feature
Zoho CRM
Responses: 742
Verified Feature
Mobile User Support
Freshworks CRM
Responses: 195
Verified Feature
Zoho CRM
Responses: 848
Verified Feature
Sales Management
Live Pipeline Management
Freshworks CRM
Responses: 22
Zoho CRM
Sales Gamification
Freshworks CRM
Responses: 22
Zoho CRM
Account-Based Analytics
Freshworks CRM
Responses: 21
Zoho CRM
Activity Tracking
Freshworks CRM
Responses: 22
Zoho CRM
Platform
Customization
Freshworks CRM
Responses: 270
Verified Feature
Zoho CRM
Responses: 495
Verified Feature
Workflow Capability
Freshworks CRM
Responses: 258
Verified Feature
Zoho CRM
Responses: 478
Verified Feature
User, Role, and Access Management
Freshworks CRM
Responses: 278
Verified Feature
Zoho CRM
Responses: 502
Verified Feature
Internationalization
Freshworks CRM
Responses: 197
Verified Feature
Zoho CRM
Responses: 321
Verified Feature
Sandbox / Test Environments
Freshworks CRM
Responses: 143
Zoho CRM
Responses: 245
Verified Feature
Document & Content Mgmt.
Freshworks CRM
Responses: 179
Verified Feature
Zoho CRM
Responses: 385
Verified Feature
Performance and Reliability
Freshworks CRM
Responses: 268
Verified Feature
Zoho CRM
Responses: 493
Verified Feature
Output Document Generation
Freshworks CRM
Responses: 167
Verified Feature
Zoho CRM
Responses: 340
Verified Feature
Integration
Data Import & Export Tools
Freshworks CRM
Responses: 239
Verified Feature
Zoho CRM
Responses: 325
Verified Feature
Integration APIs
Freshworks CRM
Responses: 203
Verified Feature
Zoho CRM
Responses: 316
Verified Feature
Breadth of Partner Applications
Freshworks CRM
Responses: 178
Verified Feature
Zoho CRM
Responses: 292
Verified Feature
Reviewers' Company Size
Reviewers of both Freshworks CRM and Zoho CRM were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Freshworks CRM
Zoho CRM
Mid-Market
(51-1000 emp.)
Freshworks CRM
Zoho CRM
Enterprise
(> 1000 emp.)
Freshworks CRM
Zoho CRM
Reviewers' Industry
Information Technology and Services
15.8%
Computer Software
12.5%
Marketing and Advertising
8.4%
Internet
4.8%
Financial Services
3.6%
Other
54.9%
Information Technology and Services
12.1%
Marketing and Advertising
10.7%
Computer Software
7.9%
Real Estate
4.3%
Financial Services
3.4%
Other
61.6%
Reviews
Most Helpful Favorable Review
Nathan K.
Administrator in Consumer Goods
I have demoed numerous CRMs. They all seem to be developed with idea of having as many features and steps as possible. Freshsales is a breath of fresh air for anyone that does not have 100 hours to configure endless rules and add ons just to get up and...
Danealle M.
User in Insurance
1. Ease of importing contacts from Outlook. 2. Leaving a client appointment and typing in my notes and follow up tasks while I'm in my car. Ideas and meeting takeaways are freshest in my mind immediately after appointment. 3. MS Outlook plugin. Since...
Most Helpful Critical Review
VIGIL V.
Administrator in Internet
Report quite simply is stupid, I can download excel sheets and some graphs but most of doesn't give me any insights. There are semantics like account, lead, deal, contact in the CRM. It is rather confusing and rarely serves any purpose Unable to...
Administrator in Real Estate
Where do I begin? There were so many features that were so buggy, I simply could not use them. Macros, Zoho Docs, Custom Field Mapping are just a few of the features that were so buggy, I had to report them to support. And their support is their...
Top Alternatives
Discussions
How is Freshsales different from other CRMs?
1 comment
Offical Response from Freshworks CRM
Freshsales is an integrated, simple and intuitive sales CRM built with automations, intelligence and analytics to aid your sales teams to close deals faster....Read more
What are the key features that Freshsales offers?
1 comment
Offical Response from Freshworks CRM
Some of the key features that Freshsales offers includes lead scoring, auto lead assignment, territory management, visual sales pipeline, mobile app to track...Read more
How easy is it to integrate with third party systems with Freshsales?
1 comment
Offical Response from Freshworks CRM
You can get Freshsales to integrate with your favorite apps. Freshsales integrates with Zapier and allows you to automate your workflows with your favorite...Read more
What have you found better than ZOHO
5 comments
JU
Zoho One, with over 45 business applications, all centrally managed and synchronized, is the leader in breadth of application and breadth of security versus...Read more
can we create segmentation in this
3 comments
LV
There are many services in CRM Zoho, you can explore it a bit first, then find part of segmentation, OkayRead more
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