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Compare Freshworks CRM and Zoho CRM

See this
side-by-side comparison of Freshworks CRM vs. Zoho CRM
based on preference data from user reviews. Freshworks CRM rates 4.6/5 stars with 883 reviews. By contrast, Zoho CRM rates 4.0/5 stars with 1,835 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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Freshworks CRM
Freshworks CRM
(883)
4.6 out of 5
Freshworks CRM
Answer a few questions to help the Freshworks CRM community
Have you used Freshworks CRM before?
Yes
Zoho CRM
Zoho CRM
(1,835)
4.0 out of 5
Zoho CRM
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Answer a few questions to help the Zoho CRM community
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Yes
Star Rating
Freshworks CRM
Freshworks CRM
Market Segments
Freshworks CRM
Freshworks CRM
Small-Business (69.8% of reviews)
Zoho CRM
Zoho CRM
Small-Business (66.8% of reviews)
Entry Level Price
Freshworks CRM
Freshworks CRM
$0 per user per month
Zoho CRM
Zoho CRM
$0 Forever free up to 3 users

Freshworks CRM vs Zoho CRM

When assessing the two solutions, reviewers found Freshworks CRM easier to use, set up, and administer. Reviewers also preferred doing business with Freshworks CRM overall.

  • Reviewers felt that Freshworks CRM meets the needs of their business better than Zoho CRM.
  • When comparing quality of ongoing product support, reviewers felt that Freshworks CRM is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Freshworks CRM over Zoho CRM.
Categories
Shared Categories
Freshworks CRM
Freshworks CRM
Zoho CRM
Zoho CRM
Freshworks CRM and Zoho CRM are categorized as Sales Analytics, CRM, Email Tracking, and Sales Engagement
Pricing
Freshworks CRM
Freshworks CRM Pricing
Sprout
$0per user per month
Growth
$29per user per month
Pro
$69per user per month
Enterprise
$125per user per month
Free Trial
Zoho CRM
Zoho CRM Pricing
Free Edition
$0Forever free up to 3 users
Standard
$12Per month/per user
Professional
$20Per month/per user
Enterprise
$35Per month/per user
Ultimate
$45Per month/per user
Free Trial
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Ratings
Meets Requirements
Freshworks CRM
Freshworks CRM
8.9
Responses: 789
Zoho CRM
Zoho CRM
8.2
Responses: 1595
Ease of Use
Freshworks CRM
Freshworks CRM
9.1
Responses: 800
Zoho CRM
Zoho CRM
8.0
Responses: 1596
Ease of Setup
Freshworks CRM
Freshworks CRM
8.9
Responses: 421
Zoho CRM
Zoho CRM
7.6
Responses: 711
Ease of Admin
Freshworks CRM
Freshworks CRM
9.0
Responses: 420
Zoho CRM
Zoho CRM
7.8
Responses: 710
Quality of Support
Freshworks CRM
Freshworks CRM
9.0
Responses: 771
Zoho CRM
Zoho CRM
7.4
Responses: 1415
Ease of Doing Business With
Freshworks CRM
Freshworks CRM
9.1
Responses: 415
Zoho CRM
Zoho CRM
7.8
Responses: 690
Product Direction (% positive)
Freshworks CRM
Freshworks CRM
9.5
Responses: 794
Zoho CRM
Zoho CRM
7.5
Responses: 1573
Features
Sales Force Automation
Contact & Account Management
Freshworks CRM
Freshworks CRM
9.0
Responses: 555
Verified Feature
Zoho CRM
Zoho CRM
8.4
Responses: 1208
Verified Feature
Partner Relationship Mgmt. (PRM)
Freshworks CRM
Freshworks CRM
Feature Not Available
Zoho CRM
Zoho CRM
8.2
Responses: 515
Verified Feature
Opportunity & Pipeline Mgmt.
Freshworks CRM
Freshworks CRM
8.8
Responses: 542
Verified Feature
Zoho CRM
Zoho CRM
8.0
Responses: 1136
Verified Feature
Task / Activity Management
Freshworks CRM
Freshworks CRM
8.5
Responses: 544
Verified Feature
Zoho CRM
Zoho CRM
8.0
Responses: 1219
Verified Feature
Territory & Quota Management
Freshworks CRM
Freshworks CRM
8.5
Responses: 365
Verified Feature
Zoho CRM
Zoho CRM
7.6
Responses: 830
Verified Feature
Desktop Integration
Freshworks CRM
Freshworks CRM
8.8
Responses: 194
Verified Feature
Zoho CRM
Zoho CRM
8.1
Responses: 301
Verified Feature
Product & Price List Management
Freshworks CRM
Freshworks CRM
8.2
Responses: 346
Verified Feature
Zoho CRM
Zoho CRM
7.8
Responses: 851
Verified Feature
Quote & Order Management
Freshworks CRM
Freshworks CRM
8.2
Responses: 337
Zoho CRM
Zoho CRM
7.8
Responses: 845
Verified Feature
Customer Contract Management
Freshworks CRM
Freshworks CRM
8.6
Responses: 374
Verified Feature
Zoho CRM
Zoho CRM
8.1
Responses: 945
Verified Feature
Marketing Automation
Email Marketing
Freshworks CRM
Freshworks CRM
8.4
Responses: 434
Verified Feature
Zoho CRM
Zoho CRM
7.8
Responses: 949
Verified Feature
Campaign Management
Freshworks CRM
Freshworks CRM
8.5
Responses: 409
Verified Feature
Zoho CRM
Zoho CRM
7.7
Responses: 921
Verified Feature
Lead Management
Freshworks CRM
Freshworks CRM
8.9
Responses: 511
Verified Feature
Zoho CRM
Zoho CRM
8.2
Responses: 1116
Verified Feature
Marketing ROI Analytics
Freshworks CRM
Freshworks CRM
Feature Not Available
Zoho CRM
Zoho CRM
7.8
Responses: 774
Verified Feature
Integrated Workflows
Task Management
Freshworks CRM
Freshworks CRM
9.1
Responses: 169
Verified Feature
Zoho CRM
Zoho CRM
Not enough data available
Email Tracking/Automation
Freshworks CRM
Freshworks CRM
8.9
Responses: 176
Verified Feature
Zoho CRM
Zoho CRM
Not enough data available
Calls and Voice
Freshworks CRM
Freshworks CRM
8.6
Responses: 122
Verified Feature
Zoho CRM
Zoho CRM
Not enough data available
Other Outreach Options
Freshworks CRM
Freshworks CRM
8.9
Responses: 125
Verified Feature
Zoho CRM
Zoho CRM
Not enough data available
CRM Integration
Freshworks CRM
Freshworks CRM
9.0
Responses: 152
Verified Feature
Zoho CRM
Zoho CRM
Not enough data available
Calendar
Freshworks CRM
Freshworks CRM
Not enough data available
Zoho CRM
Zoho CRM
Not enough data available
Shared Records
Freshworks CRM
Freshworks CRM
Not enough data available
Zoho CRM
Zoho CRM
Not enough data available
Customer Support
Case Management
Freshworks CRM
Freshworks CRM
8.7
Responses: 380
Zoho CRM
Zoho CRM
7.9
Responses: 822
Verified Feature
Customer Support Portal
Freshworks CRM
Freshworks CRM
8.7
Responses: 381
Zoho CRM
Zoho CRM
7.7
Responses: 830
Verified Feature
Knowledge Base
Freshworks CRM
Freshworks CRM
8.8
Responses: 393
Zoho CRM
Zoho CRM
7.8
Responses: 855
Verified Feature
Call Center Features
Freshworks CRM
Freshworks CRM
8.4
Responses: 311
Zoho CRM
Zoho CRM
7.6
Responses: 706
Verified Feature
Support Analytics
Freshworks CRM
Freshworks CRM
8.6
Responses: 333
Zoho CRM
Zoho CRM
7.8
Responses: 748
Verified Feature
Data Sourcing
Data Sourcing
Freshworks CRM
Freshworks CRM
9.4
Responses: 20
Zoho CRM
Zoho CRM
Not enough data available
Exporting & Sharing Data
Freshworks CRM
Freshworks CRM
9.0
Responses: 20
Zoho CRM
Zoho CRM
Not enough data available
Multi-Device Data Visualization
Freshworks CRM
Freshworks CRM
8.9
Responses: 20
Zoho CRM
Zoho CRM
Not enough data available
Interactive Dashboards
Freshworks CRM
Freshworks CRM
8.3
Responses: 21
Zoho CRM
Zoho CRM
Not enough data available
Data Segmentation
Freshworks CRM
Freshworks CRM
8.5
Responses: 20
Zoho CRM
Zoho CRM
Not enough data available
Analytics
Open Rates
Freshworks CRM
Freshworks CRM
9.1
Responses: 155
Zoho CRM
Zoho CRM
Not enough data available
Link Activity
Freshworks CRM
Freshworks CRM
9.0
Responses: 149
Zoho CRM
Zoho CRM
Not enough data available
Attachment Activity
Freshworks CRM
Freshworks CRM
Feature Not Available
Zoho CRM
Zoho CRM
Not enough data available
Repeatability and Reportability
Content Management
Freshworks CRM
Freshworks CRM
9.1
Responses: 147
Verified Feature
Zoho CRM
Zoho CRM
Not enough data available
Workflow Management
Freshworks CRM
Freshworks CRM
9.0
Responses: 158
Verified Feature
Zoho CRM
Zoho CRM
Not enough data available
Workflow Performance
Freshworks CRM
Freshworks CRM
9.0
Responses: 156
Verified Feature
Zoho CRM
Zoho CRM
Not enough data available
Sales Coaching and Insights
Freshworks CRM
Freshworks CRM
8.8
Responses: 126
Verified Feature
Zoho CRM
Zoho CRM
Not enough data available
Gamification
Freshworks CRM
Freshworks CRM
Not enough data available
Zoho CRM
Zoho CRM
Not enough data available
Reporting & Analytics
Reporting
Freshworks CRM
Freshworks CRM
8.5
Responses: 475
Verified Feature
Zoho CRM
Zoho CRM
8.0
Responses: 1102
Verified Feature
Dashboards
Freshworks CRM
Freshworks CRM
8.7
Responses: 501
Verified Feature
Zoho CRM
Zoho CRM
8.0
Responses: 1155
Verified Feature
Forecasting
Freshworks CRM
Freshworks CRM
8.5
Responses: 367
Verified Feature
Zoho CRM
Zoho CRM
7.9
Responses: 681
Verified Feature
Predictive Analytics
Lead Scoring
Freshworks CRM
Freshworks CRM
9.1
Responses: 20
Zoho CRM
Zoho CRM
Not enough data available
Opportunity Scoring
Freshworks CRM
Freshworks CRM
9.0
Responses: 20
Zoho CRM
Zoho CRM
Not enough data available
Risk Analysis
Freshworks CRM
Freshworks CRM
8.9
Responses: 21
Zoho CRM
Zoho CRM
Not enough data available
Live Forecasting
Freshworks CRM
Freshworks CRM
8.1
Responses: 21
Zoho CRM
Zoho CRM
Not enough data available
Customizations
Email Platform Integration
Freshworks CRM
Freshworks CRM
9.1
Responses: 162
Zoho CRM
Zoho CRM
Not enough data available
Email Scheduling
Freshworks CRM
Freshworks CRM
9.3
Responses: 165
Zoho CRM
Zoho CRM
Not enough data available
Notifications
Freshworks CRM
Freshworks CRM
9.0
Responses: 169
Zoho CRM
Zoho CRM
Not enough data available
Email Categorization
Freshworks CRM
Freshworks CRM
8.8
Responses: 148
Zoho CRM
Zoho CRM
Not enough data available
Templates
Freshworks CRM
Freshworks CRM
9.1
Responses: 165
Zoho CRM
Zoho CRM
Not enough data available
AI and Automation
Lead Prioritization
Freshworks CRM
Freshworks CRM
Not enough data available
Zoho CRM
Zoho CRM
Not enough data available
Lead Scoring
Freshworks CRM
Freshworks CRM
Not enough data available
Zoho CRM
Zoho CRM
Not enough data available
Best Time of Day Scheduling
Freshworks CRM
Freshworks CRM
Not enough data available
Zoho CRM
Zoho CRM
Not enough data available
Buyer Intelligence
Freshworks CRM
Freshworks CRM
Not enough data available
Zoho CRM
Zoho CRM
Not enough data available
Machine Learning
Freshworks CRM
Freshworks CRM
Not enough data available
Zoho CRM
Zoho CRM
Not enough data available
Mobile & Social
Social Collaboration Features
Freshworks CRM
Freshworks CRM
Feature Not Available
Zoho CRM
Zoho CRM
7.9
Responses: 739
Verified Feature
Social Network Integration
Freshworks CRM
Freshworks CRM
8.4
Responses: 72
Verified Feature
Zoho CRM
Zoho CRM
7.9
Responses: 742
Verified Feature
Mobile User Support
Freshworks CRM
Freshworks CRM
8.4
Responses: 195
Verified Feature
Zoho CRM
Zoho CRM
7.9
Responses: 848
Verified Feature
Sales Management
Live Pipeline Management
Freshworks CRM
Freshworks CRM
8.8
Responses: 22
Zoho CRM
Zoho CRM
Not enough data available
Sales Gamification
Freshworks CRM
Freshworks CRM
8.5
Responses: 22
Zoho CRM
Zoho CRM
Not enough data available
Account-Based Analytics
Freshworks CRM
Freshworks CRM
8.7
Responses: 21
Zoho CRM
Zoho CRM
Not enough data available
Activity Tracking
Freshworks CRM
Freshworks CRM
8.8
Responses: 22
Zoho CRM
Zoho CRM
Not enough data available
Platform
Customization
Freshworks CRM
Freshworks CRM
8.5
Responses: 270
Verified Feature
Zoho CRM
Zoho CRM
7.9
Responses: 495
Verified Feature
Workflow Capability
Freshworks CRM
Freshworks CRM
8.6
Responses: 258
Verified Feature
Zoho CRM
Zoho CRM
7.9
Responses: 478
Verified Feature
User, Role, and Access Management
Freshworks CRM
Freshworks CRM
8.8
Responses: 278
Verified Feature
Zoho CRM
Zoho CRM
8.2
Responses: 502
Verified Feature
Internationalization
Freshworks CRM
Freshworks CRM
8.4
Responses: 197
Verified Feature
Zoho CRM
Zoho CRM
7.9
Responses: 321
Verified Feature
Sandbox / Test Environments
Freshworks CRM
Freshworks CRM
7.9
Responses: 143
Zoho CRM
Zoho CRM
7.3
Responses: 245
Verified Feature
Document & Content Mgmt.
Freshworks CRM
Freshworks CRM
8.1
Responses: 179
Verified Feature
Zoho CRM
Zoho CRM
7.8
Responses: 385
Verified Feature
Performance and Reliability
Freshworks CRM
Freshworks CRM
9.0
Responses: 268
Verified Feature
Zoho CRM
Zoho CRM
8.2
Responses: 493
Verified Feature
Output Document Generation
Freshworks CRM
Freshworks CRM
8.0
Responses: 167
Verified Feature
Zoho CRM
Zoho CRM
7.8
Responses: 340
Verified Feature
Integration
Data Import & Export Tools
Freshworks CRM
Freshworks CRM
8.4
Responses: 239
Verified Feature
Zoho CRM
Zoho CRM
8.2
Responses: 325
Verified Feature
Integration APIs
Freshworks CRM
Freshworks CRM
8.4
Responses: 203
Verified Feature
Zoho CRM
Zoho CRM
7.9
Responses: 316
Verified Feature
Breadth of Partner Applications
Freshworks CRM
Freshworks CRM
8.0
Responses: 178
Verified Feature
Zoho CRM
Zoho CRM
7.6
Responses: 292
Verified Feature
Reviewers' Company Size
Reviewers of both Freshworks CRM and Zoho CRM were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Freshworks CRM
Freshworks CRM
69.8%
Zoho CRM
Zoho CRM
66.8%
Mid-Market
(51-1000 emp.)
Freshworks CRM
Freshworks CRM
25.0%
Zoho CRM
Zoho CRM
26.7%
Enterprise
(> 1000 emp.)
Freshworks CRM
Freshworks CRM
5.1%
Zoho CRM
Zoho CRM
6.5%
Reviewers' Industry
Freshworks CRM
Freshworks CRM Industry
Information Technology and Services
15.8%
Computer Software
12.5%
Marketing and Advertising
8.4%
Internet
4.8%
Financial Services
3.6%
Other
54.9%
Zoho CRM
Zoho CRM Industry
Information Technology and Services
12.1%
Marketing and Advertising
10.7%
Computer Software
7.9%
Real Estate
4.3%
Financial Services
3.4%
Other
61.6%
Reviews
Most Helpful Favorable Review
Freshworks CRM
Nathan K.
Administrator in Consumer Goods

I have demoed numerous CRMs. They all seem to be developed with idea of having as many features and steps as possible. Freshsales is a breath of fresh air for anyone that does not have 100 hours to configure endless rules and add ons just to get up and...

Zoho CRM
Danealle M.
User in Insurance

1. Ease of importing contacts from Outlook. 2. Leaving a client appointment and typing in my notes and follow up tasks while I'm in my car. Ideas and meeting takeaways are freshest in my mind immediately after appointment. 3. MS Outlook plugin. Since...

Most Helpful Critical Review
Freshworks CRM
VIGIL V.
Administrator in Internet

Report quite simply is stupid, I can download excel sheets and some graphs but most of doesn't give me any insights. There are semantics like account, lead, deal, contact in the CRM. It is rather confusing and rarely serves any purpose Unable to...

Zoho CRM
GR
Administrator in Real Estate

Where do I begin? There were so many features that were so buggy, I simply could not use them. Macros, Zoho Docs, Custom Field Mapping are just a few of the features that were so buggy, I had to report them to support. And their support is their...

Discussions
Freshworks CRM
Freshworks CRM Discussions
How is Freshsales different from other CRMs?
1 comment
Offical Response from Freshworks CRM
Freshsales is an integrated, simple and intuitive sales CRM built with automations, intelligence and analytics to aid your sales teams to close deals faster....Read more
What are the key features that Freshsales offers?
1 comment
Offical Response from Freshworks CRM
Some of the key features that Freshsales offers includes lead scoring, auto lead assignment, territory management, visual sales pipeline, mobile app to track...Read more
How easy is it to integrate with third party systems with Freshsales?
1 comment
Offical Response from Freshworks CRM
You can get Freshsales to integrate with your favorite apps. Freshsales integrates with Zapier and allows you to automate your workflows with your favorite...Read more
Zoho CRM
Zoho CRM Discussions
What have you found better than ZOHO
5 comments
JB Floyd U.
JU
Zoho One, with over 45 business applications, all centrally managed and synchronized, is the leader in breadth of application and breadth of security versus...Read more
can we create segmentation in this
3 comments
LV
There are many services in CRM Zoho, you can explore it a bit first, then find part of segmentation, OkayRead more
Where is zoho located?
2 comments
G2
Based in India, with sales offices around the world.Read more
Screenshots
Videos
Freshworks CRM
Freshworks CRM Videos
Video Preview

Your sales team doesn’t need a CRM and 5 other tools to drive sales.
The video gives you a sneak peek on Freshsales and its functionality.

Zoho CRM
Zoho CRM Videos
No videos provided
Downloads
Zoho CRM
Zoho CRM Downloads
No downloads provided
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