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Compare Freshworks CRM and Salesmate

See this
side-by-side comparison of Freshworks CRM vs. Salesmate
based on preference data from user reviews. Freshworks CRM rates 4.6/5 stars with 883 reviews. By contrast, Salesmate rates 4.6/5 stars with 28 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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Freshworks CRM
Freshworks CRM
(883)
4.6 out of 5
Freshworks CRM
Answer a few questions to help the Freshworks CRM community
Have you used Freshworks CRM before?
Yes
Salesmate
Salesmate
(28)
4.6 out of 5
Salesmate
Answer a few questions to help the Salesmate community
Have you used Salesmate before?
Yes
Star Rating
Freshworks CRM
Freshworks CRM
Salesmate
Salesmate
Market Segments
Freshworks CRM
Freshworks CRM
Small-Business (69.8% of reviews)
Salesmate
Salesmate
Small-Business (82.1% of reviews)
Entry Level Price
Freshworks CRM
Freshworks CRM
$0 per user per month
Salesmate
Salesmate
$12 per user/month

Freshworks CRM vs Salesmate

When assessing the two solutions, reviewers found Freshworks CRM easier to use and do business with overall. However, reviewers preferred the ease of set up with Salesmate, along with administration.

  • Reviewers felt that Freshworks CRM meets the needs of their business better than Salesmate.
  • When comparing quality of ongoing product support, reviewers felt that Freshworks CRM is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Freshworks CRM over Salesmate.
Categories
Shared Categories
Freshworks CRM
Freshworks CRM
Salesmate
Salesmate
Freshworks CRM and Salesmate are categorized as CRM
Unique Categories
Salesmate
Salesmate has no unique categories
Pricing
Freshworks CRM
Freshworks CRM Pricing
Sprout
$0per user per month
Growth
$29per user per month
Pro
$69per user per month
Enterprise
$125per user per month
Free Trial
Salesmate
Salesmate Pricing
STARTER
$12per user/month
GROWTH
$24per user/month
Free Trial
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Ratings
Meets Requirements
Freshworks CRM
Freshworks CRM
8.9
Responses: 789
Salesmate
Salesmate
8.8
Responses: 23
Ease of Use
Freshworks CRM
Freshworks CRM
9.1
Responses: 800
Salesmate
Salesmate
8.9
Responses: 23
Ease of Setup
Freshworks CRM
Freshworks CRM
8.9
Responses: 421
Salesmate
Salesmate
9.0
Responses: 13
Ease of Admin
Freshworks CRM
Freshworks CRM
9.0
Responses: 420
Salesmate
Salesmate
9.5
Responses: 13
Quality of Support
Freshworks CRM
Freshworks CRM
9.0
Responses: 771
Salesmate
Salesmate
8.6
Responses: 22
Ease of Doing Business With
Freshworks CRM
Freshworks CRM
9.1
Responses: 415
Salesmate
Salesmate
9.0
Responses: 13
Product Direction (% positive)
Freshworks CRM
Freshworks CRM
9.5
Responses: 794
Salesmate
Salesmate
9.0
Responses: 23
Features
Sales Force Automation
Contact & Account Management
Freshworks CRM
Freshworks CRM
9.0
Responses: 555
Verified Feature
Salesmate
Salesmate
8.4
Responses: 16
Verified Feature
Partner Relationship Mgmt. (PRM)
Freshworks CRM
Freshworks CRM
Feature Not Available
Salesmate
Salesmate
Feature Not Available
Opportunity & Pipeline Mgmt.
Freshworks CRM
Freshworks CRM
8.8
Responses: 542
Verified Feature
Salesmate
Salesmate
9.0
Responses: 18
Verified Feature
Task / Activity Management
Freshworks CRM
Freshworks CRM
8.5
Responses: 544
Verified Feature
Salesmate
Salesmate
8.1
Responses: 15
Verified Feature
Territory & Quota Management
Freshworks CRM
Freshworks CRM
8.5
Responses: 365
Verified Feature
Salesmate
Salesmate
8.2
Responses: 10
Desktop Integration
Freshworks CRM
Freshworks CRM
8.8
Responses: 194
Verified Feature
Salesmate
Salesmate
8.9
Responses: 11
Product & Price List Management
Freshworks CRM
Freshworks CRM
8.2
Responses: 346
Verified Feature
Salesmate
Salesmate
8.8
Responses: 10
Verified Feature
Quote & Order Management
Freshworks CRM
Freshworks CRM
8.2
Responses: 337
Salesmate
Salesmate
9.5
Responses: 7
Customer Contract Management
Freshworks CRM
Freshworks CRM
8.6
Responses: 374
Verified Feature
Salesmate
Salesmate
8.7
Responses: 10
Marketing Automation
Email Marketing
Freshworks CRM
Freshworks CRM
8.4
Responses: 434
Verified Feature
Salesmate
Salesmate
8.4
Responses: 16
Verified Feature
Campaign Management
Freshworks CRM
Freshworks CRM
8.5
Responses: 409
Verified Feature
Salesmate
Salesmate
9.1
Responses: 11
Lead Management
Freshworks CRM
Freshworks CRM
8.9
Responses: 511
Verified Feature
Salesmate
Salesmate
8.5
Responses: 16
Verified Feature
Marketing ROI Analytics
Freshworks CRM
Freshworks CRM
Feature Not Available
Salesmate
Salesmate
9.0
Responses: 10
Customer Support
Case Management
Freshworks CRM
Freshworks CRM
8.7
Responses: 380
Salesmate
Salesmate
8.3
Responses: 10
Customer Support Portal
Freshworks CRM
Freshworks CRM
8.7
Responses: 381
Salesmate
Salesmate
8.5
Responses: 9
Verified Feature
Knowledge Base
Freshworks CRM
Freshworks CRM
8.8
Responses: 393
Salesmate
Salesmate
8.5
Responses: 10
Verified Feature
Call Center Features
Freshworks CRM
Freshworks CRM
8.4
Responses: 311
Salesmate
Salesmate
8.5
Responses: 10
Verified Feature
Support Analytics
Freshworks CRM
Freshworks CRM
8.6
Responses: 333
Salesmate
Salesmate
8.5
Responses: 9
Verified Feature
Reporting & Analytics
Reporting
Freshworks CRM
Freshworks CRM
8.5
Responses: 475
Verified Feature
Salesmate
Salesmate
8.4
Responses: 15
Verified Feature
Dashboards
Freshworks CRM
Freshworks CRM
8.7
Responses: 501
Verified Feature
Salesmate
Salesmate
8.8
Responses: 16
Verified Feature
Forecasting
Freshworks CRM
Freshworks CRM
8.5
Responses: 367
Verified Feature
Salesmate
Salesmate
9.0
Responses: 10
Verified Feature
Mobile & Social
Social Collaboration Features
Freshworks CRM
Freshworks CRM
Feature Not Available
Salesmate
Salesmate
8.1
Responses: 8
Verified Feature
Social Network Integration
Freshworks CRM
Freshworks CRM
8.4
Responses: 72
Verified Feature
Salesmate
Salesmate
Feature Not Available
Mobile User Support
Freshworks CRM
Freshworks CRM
8.4
Responses: 195
Verified Feature
Salesmate
Salesmate
8.6
Responses: 13
Verified Feature
Platform
Customization
Freshworks CRM
Freshworks CRM
8.5
Responses: 270
Verified Feature
Salesmate
Salesmate
8.3
Responses: 7
Verified Feature
Workflow Capability
Freshworks CRM
Freshworks CRM
8.6
Responses: 258
Verified Feature
Salesmate
Salesmate
7.8
Responses: 6
Verified Feature
User, Role, and Access Management
Freshworks CRM
Freshworks CRM
8.8
Responses: 278
Verified Feature
Salesmate
Salesmate
8.7
Responses: 5
Verified Feature
Internationalization
Freshworks CRM
Freshworks CRM
8.4
Responses: 197
Verified Feature
Salesmate
Salesmate
Not enough data available
Sandbox / Test Environments
Freshworks CRM
Freshworks CRM
7.9
Responses: 143
Salesmate
Salesmate
Not enough data available
Document & Content Mgmt.
Freshworks CRM
Freshworks CRM
8.1
Responses: 179
Verified Feature
Salesmate
Salesmate
Not enough data available
Performance and Reliability
Freshworks CRM
Freshworks CRM
9.0
Responses: 268
Verified Feature
Salesmate
Salesmate
8.3
Responses: 7
Verified Feature
Output Document Generation
Freshworks CRM
Freshworks CRM
8.0
Responses: 167
Verified Feature
Salesmate
Salesmate
Not enough data available
Integration
Data Import & Export Tools
Freshworks CRM
Freshworks CRM
8.4
Responses: 239
Verified Feature
Salesmate
Salesmate
7.8
Responses: 6
Verified Feature
Integration APIs
Freshworks CRM
Freshworks CRM
8.4
Responses: 203
Verified Feature
Salesmate
Salesmate
8.3
Responses: 5
Verified Feature
Breadth of Partner Applications
Freshworks CRM
Freshworks CRM
8.0
Responses: 178
Verified Feature
Salesmate
Salesmate
Not enough data available
Reviewers' Company Size
Reviewers of both Freshworks CRM and Salesmate were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Freshworks CRM
Freshworks CRM
69.8%
Salesmate
Salesmate
82.1%
Mid-Market
(51-1000 emp.)
Freshworks CRM
Freshworks CRM
25.0%
Salesmate
Salesmate
17.9%
Enterprise
(> 1000 emp.)
Freshworks CRM
Freshworks CRM
5.1%
Salesmate
Salesmate
0%
Reviewers' Industry
Freshworks CRM
Freshworks CRM Industry
Information Technology and Services
15.8%
Computer Software
12.5%
Marketing and Advertising
8.4%
Internet
4.8%
Financial Services
3.6%
Other
54.9%
Salesmate
Salesmate Industry
Real Estate
10.7%
Marketing and Advertising
10.7%
Management Consulting
7.1%
Luxury Goods & Jewelry
7.1%
Information Technology and Services
7.1%
Other
57.1%
Reviews
Most Helpful Favorable Review
Freshworks CRM
Nathan K.
Administrator in Consumer Goods

I have demoed numerous CRMs. They all seem to be developed with idea of having as many features and steps as possible. Freshsales is a breath of fresh air for anyone that does not have 100 hours to configure endless rules and add ons just to get up and...

Salesmate
Justin T.
User in Wireless

The ability to customize this software to do exactly what you want is incredible, you can create workflows so repetitive that literally the media will configure it to copy and the field routine you want. The email is fantastic the views and the reports are...

Most Helpful Critical Review
Freshworks CRM
VIGIL V.
Administrator in Internet

Report quite simply is stupid, I can download excel sheets and some graphs but most of doesn't give me any insights. There are semantics like account, lead, deal, contact in the CRM. It is rather confusing and rarely serves any purpose Unable to...

Salesmate
Christophe N.
Administrator in Luxury Goods & Jewelry

Somehow, this is performing quite slowly on both my laptop and my phone. I also received multiple notice for a single email reception which is quite annoying when it pops up 4 times on top of the display.

Discussions
Freshworks CRM
Freshworks CRM Discussions
How is Freshsales different from other CRMs?
1 comment
Offical Response from Freshworks CRM
Freshsales is an integrated, simple and intuitive sales CRM built with automations, intelligence and analytics to aid your sales teams to close deals faster....Read more
What are the key features that Freshsales offers?
1 comment
Offical Response from Freshworks CRM
Some of the key features that Freshsales offers includes lead scoring, auto lead assignment, territory management, visual sales pipeline, mobile app to track...Read more
How easy is it to integrate with third party systems with Freshsales?
1 comment
Offical Response from Freshworks CRM
You can get Freshsales to integrate with your favorite apps. Freshsales integrates with Zapier and allows you to automate your workflows with your favorite...Read more
Salesmate
Salesmate Discussions
Monty the Mongoose crying
Salesmate has no discussions with answers
Screenshots
Videos
Freshworks CRM
Freshworks CRM Videos
Video Preview

Your sales team doesn’t need a CRM and 5 other tools to drive sales.
The video gives you a sneak peek on Freshsales and its functionality.

Salesmate
Salesmate Videos
No videos provided
Downloads
Salesmate
Salesmate Downloads
No downloads provided
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