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side-by-side comparison of Freshworks CRM vs. Salesmate

based on preference data from user reviews. Freshworks CRM rates 4.6/5 stars with 883 reviews. By contrast, Salesmate rates 4.6/5 stars with 28 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.

Add Product	Freshworks CRM (883) 4.6 out of 5 Freshworks CRM Answer a few questions to help the Freshworks CRM community Have you used Freshworks CRM before? Yes	Salesmate (28) 4.6 out of 5 Salesmate Get a quote Answer a few questions to help the Salesmate community Have you used Salesmate before? Yes
Star Rating	Freshworks CRM 883 reviews	Salesmate 28 reviews
Market Segments	Freshworks CRM Small-Business (69.8% of reviews)	Salesmate Small-Business (82.1% of reviews)
Entry Level Price	Freshworks CRM $0 per user per month	Salesmate $12 per user/month

Freshworks CRM vs Salesmate

When assessing the two solutions, reviewers found Freshworks CRM easier to use and do business with overall. However, reviewers preferred the ease of set up with Salesmate, along with administration.

Reviewers felt that Freshworks CRM meets the needs of their business better than Salesmate.
When comparing quality of ongoing product support, reviewers felt that Freshworks CRM is the preferred option.
For feature updates and roadmaps, our reviewers preferred the direction of Freshworks CRM over Salesmate.

Categories

Freshworks CRM

Salesmate

Freshworks CRM and Salesmate are categorized as CRM

Freshworks CRM is categorized as Sales Analytics, Email Tracking, Outbound Call Tracking, and Sales Engagement

Salesmate has no unique categories

Pricing

Freshworks CRM Pricing

Sprout

$0per user per month

Growth

$29per user per month

Pro

$69per user per month

Enterprise

$125per user per month

Free Trial

Salesmate Pricing

STARTER

$12per user/month

GROWTH

$24per user/month

‐

Free Trial

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Ratings

Freshworks CRM

8.9

Responses: 789

Salesmate

8.8

Responses: 23

Freshworks CRM

9.1

Responses: 800

Salesmate

8.9

Responses: 23

Freshworks CRM

8.9

Responses: 421

Salesmate

9.0

Responses: 13

Freshworks CRM

9.0

Responses: 420

Salesmate

9.5

Responses: 13

Freshworks CRM

9.0

Responses: 771

Salesmate

8.6

Responses: 22

Freshworks CRM

9.1

Responses: 415

Salesmate

9.0

Responses: 13

Freshworks CRM

9.5

Responses: 794

Salesmate

9.0

Responses: 23

Features

Sales Force Automation

Freshworks CRM

9.0

Responses: 555

Verified Feature

Salesmate

8.4

Responses: 16

Verified Feature

Freshworks CRM

Feature Not Available

Salesmate

Feature Not Available

Freshworks CRM

8.8

Responses: 542

Verified Feature

Salesmate

9.0

Responses: 18

Verified Feature

Freshworks CRM

8.5

Responses: 544

Verified Feature

Salesmate

8.1

Responses: 15

Verified Feature

Freshworks CRM

8.5

Responses: 365

Verified Feature

Salesmate

8.2

Responses: 10

Freshworks CRM

8.8

Responses: 194

Verified Feature

Salesmate

8.9

Responses: 11

Freshworks CRM

8.2

Responses: 346

Verified Feature

Salesmate

8.8

Responses: 10

Verified Feature

Freshworks CRM

8.2

Responses: 337

Salesmate

9.5

Responses: 7

Freshworks CRM

8.6

Responses: 374

Verified Feature

Salesmate

8.7

Responses: 10

Marketing Automation

Freshworks CRM

8.4

Responses: 434

Verified Feature

Salesmate

8.4

Responses: 16

Verified Feature

Freshworks CRM

8.5

Responses: 409

Verified Feature

Salesmate

9.1

Responses: 11

Freshworks CRM

8.9

Responses: 511

Verified Feature

Salesmate

8.5

Responses: 16

Verified Feature

Freshworks CRM

Feature Not Available

Salesmate

9.0

Responses: 10

Customer Support

Freshworks CRM

8.7

Responses: 380

Salesmate

8.3

Responses: 10

Freshworks CRM

8.7

Responses: 381

Salesmate

8.5

Responses: 9

Verified Feature

Freshworks CRM

8.8

Responses: 393

Salesmate

8.5

Responses: 10

Verified Feature

Freshworks CRM

8.4

Responses: 311

Salesmate

8.5

Responses: 10

Verified Feature

Freshworks CRM

8.6

Responses: 333

Salesmate

8.5

Responses: 9

Verified Feature

Reporting & Analytics

Freshworks CRM

8.5

Responses: 475

Verified Feature

Salesmate

8.4

Responses: 15

Verified Feature

Freshworks CRM

8.7

Responses: 501

Verified Feature

Salesmate

8.8

Responses: 16

Verified Feature

Freshworks CRM

8.5

Responses: 367

Verified Feature

Salesmate

9.0

Responses: 10

Verified Feature

Mobile & Social

Freshworks CRM

Feature Not Available

Salesmate

8.1

Responses: 8

Verified Feature

Freshworks CRM

8.4

Responses: 72

Verified Feature

Salesmate

Feature Not Available

Freshworks CRM

8.4

Responses: 195

Verified Feature

Salesmate

8.6

Responses: 13

Verified Feature

Platform

Freshworks CRM

8.5

Responses: 270

Verified Feature

Salesmate

8.3

Responses: 7

Verified Feature

Freshworks CRM

8.6

Responses: 258

Verified Feature

Salesmate

7.8

Responses: 6

Verified Feature

Freshworks CRM

8.8

Responses: 278

Verified Feature

Salesmate

8.7

Responses: 5

Verified Feature

Freshworks CRM

8.4

Responses: 197

Verified Feature

Salesmate

Not enough data available

Freshworks CRM

7.9

Responses: 143

Salesmate

Not enough data available

Freshworks CRM

8.1

Responses: 179

Verified Feature

Salesmate

Not enough data available

Freshworks CRM

9.0

Responses: 268

Verified Feature

Salesmate

8.3

Responses: 7

Verified Feature

Freshworks CRM

8.0

Responses: 167

Verified Feature

Salesmate

Not enough data available

Integration

Freshworks CRM

8.4

Responses: 239

Verified Feature

Salesmate

7.8

Responses: 6

Verified Feature

Freshworks CRM

8.4

Responses: 203

Verified Feature

Salesmate

8.3

Responses: 5

Verified Feature

Freshworks CRM

8.0

Responses: 178

Verified Feature

Salesmate

Not enough data available

Reviewers' Company Size

Reviewers of both Freshworks CRM and Salesmate were most often representing companies in the Small-Business segment.

Freshworks CRM

69.8%

Salesmate

82.1%

Freshworks CRM

25.0%

Salesmate

17.9%

Freshworks CRM

5.1%

Salesmate

Reviewers' Industry

Freshworks CRM Industry

Information Technology and Services

15.8%

Computer Software

12.5%

Marketing and Advertising

8.4%

Internet

4.8%

Financial Services

3.6%

Other

54.9%

Salesmate Industry

Real Estate

10.7%

Marketing and Advertising

10.7%

Management Consulting

7.1%

Luxury Goods & Jewelry

7.1%

Information Technology and Services

7.1%

Other

57.1%

Reviews

Nathan K.

Administrator in Consumer Goods

I have demoed numerous CRMs. They all seem to be developed with idea of having as many features and steps as possible. Freshsales is a breath of fresh air for anyone that does not have 100 hours to configure endless rules and add ons just to get up and...

Justin T.

User in Wireless

The ability to customize this software to do exactly what you want is incredible, you can create workflows so repetitive that literally the media will configure it to copy and the field routine you want. The email is fantastic the views and the reports are...

VIGIL V.

Administrator in Internet

Report quite simply is stupid, I can download excel sheets and some graphs but most of doesn't give me any insights. There are semantics like account, lead, deal, contact in the CRM. It is rather confusing and rarely serves any purpose Unable to...

Christophe N.

Administrator in Luxury Goods & Jewelry

Somehow, this is performing quite slowly on both my laptop and my phone. I also received multiple notice for a single email reception which is quite annoying when it pops up 4 times on top of the display.

Top Alternatives

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Discussions

Freshworks CRM Discussions

How is Freshsales different from other CRMs?

1 comment

Offical Response from Freshworks CRM

Freshsales is an integrated, simple and intuitive sales CRM built with automations, intelligence and analytics to aid your sales teams to close deals faster....Read more

What are the key features that Freshsales offers?

1 comment

Offical Response from Freshworks CRM

Some of the key features that Freshsales offers includes lead scoring, auto lead assignment, territory management, visual sales pipeline, mobile app to track...Read more

How easy is it to integrate with third party systems with Freshsales?

1 comment

Offical Response from Freshworks CRM

You can get Freshsales to integrate with your favorite apps. Freshsales integrates with Zapier and allows you to automate your workflows with your favorite...Read more

See all discussions

Salesmate Discussions