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Compare Freshworks CRM and Salesforce CRM

See this
side-by-side comparison of Freshworks CRM vs. Salesforce CRM
based on preference data from user reviews. Freshworks CRM rates 4.6/5 stars with 883 reviews. By contrast, Salesforce CRM rates 4.2/5 stars with 11,026 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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Freshworks CRM
Freshworks CRM
(883)
4.6 out of 5
Freshworks CRM
Answer a few questions to help the Freshworks CRM community
Have you used Freshworks CRM before?
Yes
Salesforce CRM
Salesforce CRM
(11,026)
4.2 out of 5
Salesforce CRM
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Have you used Salesforce CRM before?
Yes
Star Rating
Freshworks CRM
Freshworks CRM
Salesforce CRM
Salesforce CRM
Market Segments
Freshworks CRM
Freshworks CRM
Small-Business (69.8% of reviews)
Salesforce CRM
Salesforce CRM
Mid-Market (45.5% of reviews)
Entry Level Price
Freshworks CRM
Freshworks CRM
$0 per user per month
Salesforce CRM
Salesforce CRM
$25/user/month*

Freshworks CRM vs Salesforce CRM

When assessing the two solutions, reviewers found Freshworks CRM easier to use, set up, and administer. Reviewers also preferred doing business with Freshworks CRM overall.

  • Reviewers felt that Freshworks CRM meets the needs of their business better than Salesforce CRM.
  • When comparing quality of ongoing product support, reviewers felt that Freshworks CRM is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Freshworks CRM over Salesforce CRM.
Categories
Shared Categories
Freshworks CRM
Freshworks CRM
Salesforce CRM
Salesforce CRM
Freshworks CRM and Salesforce CRM are categorized as CRM
Unique Categories
Salesforce CRM
Salesforce CRM has no unique categories
Pricing
Freshworks CRM
Freshworks CRM Pricing
Sprout
$0per user per month
Growth
$29per user per month
Pro
$69per user per month
Enterprise
$125per user per month
Free Trial
Salesforce CRM
Salesforce CRM Pricing
Sales Essentials Edition
$25/user/month*
Professional Edition
$75/user/month*
Enterprise Edition
$150/user/month*
Unlimited Edition
$300/user/month*
Free Trial
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Ratings
Meets Requirements
Freshworks CRM
Freshworks CRM
8.9
Responses: 789
Salesforce CRM
Salesforce CRM
8.7
Responses: 9328
Ease of Use
Freshworks CRM
Freshworks CRM
9.1
Responses: 800
Salesforce CRM
Salesforce CRM
7.8
Responses: 9364
Ease of Setup
Freshworks CRM
Freshworks CRM
8.9
Responses: 421
Salesforce CRM
Salesforce CRM
7.1
Responses: 2627
Ease of Admin
Freshworks CRM
Freshworks CRM
9.0
Responses: 420
Salesforce CRM
Salesforce CRM
7.6
Responses: 2656
Quality of Support
Freshworks CRM
Freshworks CRM
9.0
Responses: 771
Salesforce CRM
Salesforce CRM
7.9
Responses: 8009
Ease of Doing Business With
Freshworks CRM
Freshworks CRM
9.1
Responses: 415
Salesforce CRM
Salesforce CRM
8.0
Responses: 2593
Product Direction (% positive)
Freshworks CRM
Freshworks CRM
9.5
Responses: 794
Salesforce CRM
Salesforce CRM
7.9
Responses: 9205
Features
Sales Force Automation
Contact & Account Management
Freshworks CRM
Freshworks CRM
9.0
Responses: 555
Verified Feature
Salesforce CRM
Salesforce CRM
8.7
Responses: 6975
Verified Feature
Partner Relationship Mgmt. (PRM)
Freshworks CRM
Freshworks CRM
Feature Not Available
Salesforce CRM
Salesforce CRM
8.2
Responses: 4292
Verified Feature
Opportunity & Pipeline Mgmt.
Freshworks CRM
Freshworks CRM
8.8
Responses: 542
Verified Feature
Salesforce CRM
Salesforce CRM
8.6
Responses: 6715
Verified Feature
Task / Activity Management
Freshworks CRM
Freshworks CRM
8.5
Responses: 544
Verified Feature
Salesforce CRM
Salesforce CRM
8.2
Responses: 6969
Verified Feature
Territory & Quota Management
Freshworks CRM
Freshworks CRM
8.5
Responses: 365
Verified Feature
Salesforce CRM
Salesforce CRM
7.9
Responses: 5128
Verified Feature
Desktop Integration
Freshworks CRM
Freshworks CRM
8.8
Responses: 194
Verified Feature
Salesforce CRM
Salesforce CRM
8.2
Responses: 5403
Verified Feature
Product & Price List Management
Freshworks CRM
Freshworks CRM
8.2
Responses: 346
Verified Feature
Salesforce CRM
Salesforce CRM
7.9
Responses: 4604
Verified Feature
Quote & Order Management
Freshworks CRM
Freshworks CRM
8.2
Responses: 337
Salesforce CRM
Salesforce CRM
8.0
Responses: 4526
Verified Feature
Customer Contract Management
Freshworks CRM
Freshworks CRM
8.6
Responses: 374
Verified Feature
Salesforce CRM
Salesforce CRM
8.3
Responses: 5197
Verified Feature
Marketing Automation
Email Marketing
Freshworks CRM
Freshworks CRM
8.4
Responses: 434
Verified Feature
Salesforce CRM
Salesforce CRM
7.8
Responses: 4530
Verified Feature
Campaign Management
Freshworks CRM
Freshworks CRM
8.5
Responses: 409
Verified Feature
Salesforce CRM
Salesforce CRM
8.0
Responses: 4844
Verified Feature
Lead Management
Freshworks CRM
Freshworks CRM
8.9
Responses: 511
Verified Feature
Salesforce CRM
Salesforce CRM
8.4
Responses: 5717
Verified Feature
Marketing ROI Analytics
Freshworks CRM
Freshworks CRM
Feature Not Available
Salesforce CRM
Salesforce CRM
Feature Not Available
Customer Support
Case Management
Freshworks CRM
Freshworks CRM
8.7
Responses: 380
Salesforce CRM
Salesforce CRM
8.2
Responses: 4588
Verified Feature
Customer Support Portal
Freshworks CRM
Freshworks CRM
8.7
Responses: 381
Salesforce CRM
Salesforce CRM
8.0
Responses: 4223
Verified Feature
Knowledge Base
Freshworks CRM
Freshworks CRM
8.8
Responses: 393
Salesforce CRM
Salesforce CRM
8.1
Responses: 4549
Verified Feature
Call Center Features
Freshworks CRM
Freshworks CRM
8.4
Responses: 311
Salesforce CRM
Salesforce CRM
7.9
Responses: 3473
Verified Feature
Support Analytics
Freshworks CRM
Freshworks CRM
8.6
Responses: 333
Salesforce CRM
Salesforce CRM
8.1
Responses: 3881
Verified Feature
Reporting & Analytics
Reporting
Freshworks CRM
Freshworks CRM
8.5
Responses: 475
Verified Feature
Salesforce CRM
Salesforce CRM
8.4
Responses: 6538
Verified Feature
Dashboards
Freshworks CRM
Freshworks CRM
8.7
Responses: 501
Verified Feature
Salesforce CRM
Salesforce CRM
8.4
Responses: 6711
Verified Feature
Forecasting
Freshworks CRM
Freshworks CRM
8.5
Responses: 367
Verified Feature
Salesforce CRM
Salesforce CRM
8.1
Responses: 5261
Verified Feature
Mobile & Social
Social Collaboration Features
Freshworks CRM
Freshworks CRM
Feature Not Available
Salesforce CRM
Salesforce CRM
7.8
Responses: 3695
Verified Feature
Social Network Integration
Freshworks CRM
Freshworks CRM
8.4
Responses: 72
Verified Feature
Salesforce CRM
Salesforce CRM
7.7
Responses: 3347
Verified Feature
Mobile User Support
Freshworks CRM
Freshworks CRM
8.4
Responses: 195
Verified Feature
Salesforce CRM
Salesforce CRM
7.6
Responses: 4117
Verified Feature
Platform
Customization
Freshworks CRM
Freshworks CRM
8.5
Responses: 270
Verified Feature
Salesforce CRM
Salesforce CRM
8.4
Responses: 1747
Verified Feature
Workflow Capability
Freshworks CRM
Freshworks CRM
8.6
Responses: 258
Verified Feature
Salesforce CRM
Salesforce CRM
8.3
Responses: 1759
Verified Feature
User, Role, and Access Management
Freshworks CRM
Freshworks CRM
8.8
Responses: 278
Verified Feature
Salesforce CRM
Salesforce CRM
8.5
Responses: 1762
Verified Feature
Internationalization
Freshworks CRM
Freshworks CRM
8.4
Responses: 197
Verified Feature
Salesforce CRM
Salesforce CRM
8.3
Responses: 1198
Verified Feature
Sandbox / Test Environments
Freshworks CRM
Freshworks CRM
7.9
Responses: 143
Salesforce CRM
Salesforce CRM
8.4
Responses: 1411
Verified Feature
Document & Content Mgmt.
Freshworks CRM
Freshworks CRM
8.1
Responses: 179
Verified Feature
Salesforce CRM
Salesforce CRM
7.9
Responses: 1466
Verified Feature
Performance and Reliability
Freshworks CRM
Freshworks CRM
9.0
Responses: 268
Verified Feature
Salesforce CRM
Salesforce CRM
8.7
Responses: 1742
Verified Feature
Output Document Generation
Freshworks CRM
Freshworks CRM
8.0
Responses: 167
Verified Feature
Salesforce CRM
Salesforce CRM
8.0
Responses: 1295
Integration
Data Import & Export Tools
Freshworks CRM
Freshworks CRM
8.4
Responses: 239
Verified Feature
Salesforce CRM
Salesforce CRM
8.3
Responses: 823
Verified Feature
Integration APIs
Freshworks CRM
Freshworks CRM
8.4
Responses: 203
Verified Feature
Salesforce CRM
Salesforce CRM
8.5
Responses: 1310
Verified Feature
Breadth of Partner Applications
Freshworks CRM
Freshworks CRM
8.0
Responses: 178
Verified Feature
Salesforce CRM
Salesforce CRM
8.7
Responses: 1275
Verified Feature
Reviewers' Company Size
Reviewers of Freshworks CRM were most often representing companies in the Small-Business segment, while reviewers for Salesforce CRM were more commonly in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
Freshworks CRM
Freshworks CRM
69.8%
Salesforce CRM
Salesforce CRM
24.7%
Mid-Market
(51-1000 emp.)
Freshworks CRM
Freshworks CRM
25.0%
Salesforce CRM
Salesforce CRM
45.5%
Enterprise
(> 1000 emp.)
Freshworks CRM
Freshworks CRM
5.1%
Salesforce CRM
Salesforce CRM
29.7%
Reviewers' Industry
Freshworks CRM
Freshworks CRM Industry
Information Technology and Services
15.8%
Computer Software
12.5%
Marketing and Advertising
8.4%
Internet
4.8%
Financial Services
3.6%
Other
54.9%
Salesforce CRM
Salesforce CRM Industry
Computer Software
16.4%
Information Technology and Services
10.9%
Marketing and Advertising
7.7%
Internet
6.4%
Financial Services
5.0%
Other
53.5%
Reviews
Most Helpful Favorable Review
Freshworks CRM
Nathan K.
Administrator in Consumer Goods

I have demoed numerous CRMs. They all seem to be developed with idea of having as many features and steps as possible. Freshsales is a breath of fresh air for anyone that does not have 100 hours to configure endless rules and add ons just to get up and...

Salesforce CRM
Ashlly N.
User

Salesforce CRM is the most high-grade tool for business and it's an intuitive tool for our company. With Salesforce we can sell our product to the customer and easily win money. It provides us faster sales force for process management and lets us manage...

Most Helpful Critical Review
Freshworks CRM
VIGIL V.
Administrator in Internet

Report quite simply is stupid, I can download excel sheets and some graphs but most of doesn't give me any insights. There are semantics like account, lead, deal, contact in the CRM. It is rather confusing and rarely serves any purpose Unable to...

Salesforce CRM
Cristi H.
Administrator in Marketing and Advertising

The price! SugarCRM Professional is $30/mo and can be easily customized right out of the box with very little to no restrictions at all. Salesforce Professional is $65/mo with fewer features and far to many restrictions. I handle all client support for...

Discussions
Freshworks CRM
Freshworks CRM Discussions
How is Freshsales different from other CRMs?
1 comment
Offical Response from Freshworks CRM
Freshsales is an integrated, simple and intuitive sales CRM built with automations, intelligence and analytics to aid your sales teams to close deals faster....Read more
What are the key features that Freshsales offers?
1 comment
Offical Response from Freshworks CRM
Some of the key features that Freshsales offers includes lead scoring, auto lead assignment, territory management, visual sales pipeline, mobile app to track...Read more
How easy is it to integrate with third party systems with Freshsales?
1 comment
Offical Response from Freshworks CRM
You can get Freshsales to integrate with your favorite apps. Freshsales integrates with Zapier and allows you to automate your workflows with your favorite...Read more
Salesforce CRM
Salesforce CRM Discussions
How can total cost of ownership (TCO) be made better using Salesforce?
8 comments
G2
TCO with regards to Salesforce comes down to utilizing the tool and getting full buy-in from all potential users. If its "sold" as a must do tracking tool...Read more
How do I figure out how to run report of my own sales techniques
7 comments
MS
Salesforce offers a lot of options in Reports functionality. You can use existing types or create your own data type per your Organization customization and...Read more
How do I merge two contacts in the same account on on main screen if that's possible?
6 comments
Dustin W.
DW
In page layout setting, find "Related list" and you should be able to pull out contacts info as a section on the account screen.Read more
Screenshots
Freshworks CRM
Freshworks CRM Screenshots
Salesforce CRM
Salesforce CRM Screenshots
Videos
Freshworks CRM
Freshworks CRM Videos
Video Preview

Your sales team doesn’t need a CRM and 5 other tools to drive sales.
The video gives you a sneak peek on Freshsales and its functionality.

Salesforce CRM
Salesforce CRM Videos
Video Preview

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