Compare Freshworks CRM and HubSpot Sales Hub
See this
side-by-side comparison of Freshworks CRM vs. HubSpot Sales Hub
based on preference data from user reviews. Freshworks CRM rates 4.6/5 stars with 883 reviews. By contrast, HubSpot Sales Hub rates 4.3/5 stars with 6,666 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 Freshworks CRM |  HubSpot Sales Hub | |
| Star Rating | Freshworks CRM | HubSpot Sales Hub |
| Market Segments | Freshworks CRM Small-Business (69.8% of reviews) | HubSpot Sales Hub Small-Business (65.1% of reviews) |
| Entry Level Price | Freshworks CRM $0 per user per month | HubSpot Sales Hub $0 |
Freshworks CRM vs HubSpot Sales Hub
When assessing the two solutions, reviewers found Freshworks CRM easier to use, set up, and administer. Reviewers also preferred doing business with Freshworks CRM overall.
- Reviewers felt that Freshworks CRM meets the needs of their business better than HubSpot Sales Hub.
- When comparing quality of ongoing product support, reviewers felt that Freshworks CRM is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Freshworks CRM over HubSpot Sales Hub.
Categories
Shared Categories
Freshworks CRM and HubSpot Sales Hub are categorized as Sales Analytics, CRM, Email Tracking, Outbound Call Tracking, and Sales Engagement
Unique Categories
Freshworks CRM has no unique categories
HubSpot Sales Hub is categorized as CPQ, Sales Intelligence, Sales Performance Management, Online Appointment Scheduling, Visitor Identification, Sales Enablement, AI Sales Assistant, Quote-to-Cash, and Business Card Scanning
Pricing
Sprout
$0per user per month
Growth
$29per user per month
Pro
$69per user per month
Enterprise
$125per user per month
Free Trial
Free HubSpot CRM
$0
Sales Hub Starter
$50/monthIncludes 2 paid users
Sales Hub Professional
$500/month Includes 5 paid users
Sales Hub Enterprise
$1200/monthIncludes 10 paid users
Free Trial
Ratings
Meets Requirements
Freshworks CRM
Responses: 789
HubSpot Sales Hub
Responses: 5582
Ease of Use
Freshworks CRM
Responses: 800
HubSpot Sales Hub
Responses: 5603
Ease of Setup
Freshworks CRM
Responses: 421
HubSpot Sales Hub
Responses: 1966
Ease of Admin
Freshworks CRM
Responses: 420
HubSpot Sales Hub
Responses: 1965
Quality of Support
Freshworks CRM
Responses: 771
HubSpot Sales Hub
Responses: 5006
Ease of Doing Business With
Freshworks CRM
Responses: 415
HubSpot Sales Hub
Responses: 1923
Product Direction (% positive)
Freshworks CRM
Responses: 794
HubSpot Sales Hub
Responses: 5487
Features
Sales Force Automation
Contact & Account Management
Freshworks CRM
Responses: 555
Verified Feature
HubSpot Sales Hub
Responses: 3869
Verified Feature
Partner Relationship Mgmt. (PRM)
Freshworks CRM
HubSpot Sales Hub
Opportunity & Pipeline Mgmt.
Freshworks CRM
Responses: 542
Verified Feature
HubSpot Sales Hub
Responses: 3717
Verified Feature
Task / Activity Management
Freshworks CRM
Responses: 544
Verified Feature
HubSpot Sales Hub
Responses: 3856
Verified Feature
Territory & Quota Management
Freshworks CRM
Responses: 365
Verified Feature
HubSpot Sales Hub
Responses: 2388
Verified Feature
Desktop Integration
Freshworks CRM
Responses: 194
Verified Feature
HubSpot Sales Hub
Responses: 3124
Verified Feature
Product & Price List Management
Freshworks CRM
Responses: 346
Verified Feature
HubSpot Sales Hub
Responses: 1520
Verified Feature
Quote & Order Management
Freshworks CRM
Responses: 337
HubSpot Sales Hub
Responses: 1441
Verified Feature
Customer Contract Management
Freshworks CRM
Responses: 374
Verified Feature
HubSpot Sales Hub
Responses: 647
Marketing Automation
Email Marketing
Freshworks CRM
Responses: 434
Verified Feature
HubSpot Sales Hub
Responses: 3324
Verified Feature
Campaign Management
Freshworks CRM
Responses: 409
Verified Feature
HubSpot Sales Hub
Responses: 3106
Verified Feature
Lead Management
Freshworks CRM
Responses: 511
Verified Feature
HubSpot Sales Hub
Responses: 3118
Verified Feature
Marketing ROI Analytics
Freshworks CRM
HubSpot Sales Hub
Responses: 2683
Verified Feature
Integrated Workflows
Task Management
Freshworks CRM
Responses: 169
Verified Feature
HubSpot Sales Hub
Responses: 211
Email Tracking/Automation
Freshworks CRM
Responses: 176
Verified Feature
HubSpot Sales Hub
Responses: 220
Calls and Voice
Freshworks CRM
Responses: 122
Verified Feature
HubSpot Sales Hub
Responses: 167
Other Outreach Options
Freshworks CRM
Responses: 125
Verified Feature
HubSpot Sales Hub
Responses: 143
CRM Integration
Freshworks CRM
Responses: 152
Verified Feature
HubSpot Sales Hub
Responses: 181
Calendar
Freshworks CRM
HubSpot Sales Hub
Responses: 43
Shared Records
Freshworks CRM
HubSpot Sales Hub
Customer Support
Case Management
Freshworks CRM
Responses: 380
HubSpot Sales Hub
Responses: 1818
Verified Feature
Customer Support Portal
Freshworks CRM
Responses: 381
HubSpot Sales Hub
Responses: 652
Knowledge Base
Freshworks CRM
Responses: 393
HubSpot Sales Hub
Responses: 1375
Verified Feature
Call Center Features
Freshworks CRM
Responses: 311
HubSpot Sales Hub
Responses: 1586
Verified Feature
Support Analytics
Freshworks CRM
Responses: 333
HubSpot Sales Hub
Responses: 1765
Verified Feature
Data Sourcing
Data Sourcing
Freshworks CRM
Responses: 20
HubSpot Sales Hub
Responses: 167
Exporting & Sharing Data
Freshworks CRM
Responses: 20
HubSpot Sales Hub
Responses: 179
Multi-Device Data Visualization
Freshworks CRM
Responses: 20
HubSpot Sales Hub
Responses: 150
Interactive Dashboards
Freshworks CRM
Responses: 21
HubSpot Sales Hub
Responses: 209
Data Segmentation
Freshworks CRM
Responses: 20
HubSpot Sales Hub
Responses: 170
Calling
Record Calls
Freshworks CRM
Responses: 101
HubSpot Sales Hub
Responses: 176
Generate Location
Freshworks CRM
Responses: 85
HubSpot Sales Hub
Responses: 125
Call Types
Freshworks CRM
Responses: 93
HubSpot Sales Hub
Responses: 159
Click-to-Call
Freshworks CRM
Responses: 110
HubSpot Sales Hub
Responses: 175
Analytics
Open Rates
Freshworks CRM
Responses: 155
HubSpot Sales Hub
Responses: 436
Link Activity
Freshworks CRM
Responses: 149
HubSpot Sales Hub
Responses: 424
Attachment Activity
Freshworks CRM
HubSpot Sales Hub
Repeatability and Reportability
Content Management
Freshworks CRM
Responses: 147
Verified Feature
HubSpot Sales Hub
Responses: 197
Workflow Management
Freshworks CRM
Responses: 158
Verified Feature
HubSpot Sales Hub
Responses: 211
Workflow Performance
Freshworks CRM
Responses: 156
Verified Feature
HubSpot Sales Hub
Responses: 210
Sales Coaching and Insights
Freshworks CRM
Responses: 126
Verified Feature
HubSpot Sales Hub
Responses: 180
Gamification
Freshworks CRM
HubSpot Sales Hub
Responses: 24
Reporting & Analytics
Reporting
Freshworks CRM
Responses: 475
Verified Feature
HubSpot Sales Hub
Responses: 3621
Verified Feature
Dashboards
Freshworks CRM
Responses: 501
Verified Feature
HubSpot Sales Hub
Responses: 3909
Verified Feature
Forecasting
Freshworks CRM
Responses: 367
Verified Feature
HubSpot Sales Hub
Responses: 2418
Verified Feature
Predictive Analytics
Lead Scoring
Freshworks CRM
Responses: 20
HubSpot Sales Hub
Responses: 155
Opportunity Scoring
Freshworks CRM
Responses: 20
HubSpot Sales Hub
Responses: 151
Risk Analysis
Freshworks CRM
Responses: 21
HubSpot Sales Hub
Responses: 116
Live Forecasting
Freshworks CRM
Responses: 21
HubSpot Sales Hub
Responses: 141
Contacts
Personalization
Freshworks CRM
Responses: 112
HubSpot Sales Hub
Responses: 195
Information Locater
Freshworks CRM
Responses: 101
HubSpot Sales Hub
Responses: 159
Record Prospect Data
Freshworks CRM
Responses: 105
HubSpot Sales Hub
Responses: 178
Customizations
Email Platform Integration
Freshworks CRM
Responses: 162
HubSpot Sales Hub
Responses: 438
Email Scheduling
Freshworks CRM
Responses: 165
HubSpot Sales Hub
Responses: 434
Notifications
Freshworks CRM
Responses: 169
HubSpot Sales Hub
Responses: 466
Email Categorization
Freshworks CRM
Responses: 148
HubSpot Sales Hub
Templates
Freshworks CRM
Responses: 165
HubSpot Sales Hub
Responses: 458
AI and Automation
Lead Prioritization
Freshworks CRM
HubSpot Sales Hub
Responses: 35
Lead Scoring
Freshworks CRM
HubSpot Sales Hub
Responses: 29
Best Time of Day Scheduling
Freshworks CRM
HubSpot Sales Hub
Responses: 37
Buyer Intelligence
Freshworks CRM
HubSpot Sales Hub
Responses: 27
Machine Learning
Freshworks CRM
HubSpot Sales Hub
Responses: 25
Mobile & Social
Social Collaboration Features
Freshworks CRM
HubSpot Sales Hub
Responses: 2199
Verified Feature
Social Network Integration
Freshworks CRM
Responses: 72
Verified Feature
HubSpot Sales Hub
Responses: 846
Verified Feature
Mobile User Support
Freshworks CRM
Responses: 195
Verified Feature
HubSpot Sales Hub
Responses: 2441
Verified Feature
Sales Management
Live Pipeline Management
Freshworks CRM
Responses: 22
HubSpot Sales Hub
Responses: 211
Sales Gamification
Freshworks CRM
Responses: 22
HubSpot Sales Hub
Responses: 146
Account-Based Analytics
Freshworks CRM
Responses: 21
HubSpot Sales Hub
Responses: 186
Activity Tracking
Freshworks CRM
Responses: 22
HubSpot Sales Hub
Responses: 234
Insights
Notes
Freshworks CRM
Responses: 123
HubSpot Sales Hub
Responses: 236
Daily Summary
Freshworks CRM
Responses: 102
HubSpot Sales Hub
Responses: 194
Automated Voicemails
Freshworks CRM
Responses: 87
HubSpot Sales Hub
Automated Emails
Freshworks CRM
Responses: 105
HubSpot Sales Hub
Sorts Prospects
Freshworks CRM
Responses: 101
HubSpot Sales Hub
Responses: 167
Platform
Customization
Freshworks CRM
Responses: 270
Verified Feature
HubSpot Sales Hub
Responses: 1308
Verified Feature
Workflow Capability
Freshworks CRM
Responses: 258
Verified Feature
HubSpot Sales Hub
Responses: 899
Verified Feature
User, Role, and Access Management
Freshworks CRM
Responses: 278
Verified Feature
HubSpot Sales Hub
Responses: 1375
Verified Feature
Internationalization
Freshworks CRM
Responses: 197
Verified Feature
HubSpot Sales Hub
Responses: 843
Verified Feature
Sandbox / Test Environments
Freshworks CRM
Responses: 143
HubSpot Sales Hub
Responses: 639
Document & Content Mgmt.
Freshworks CRM
Responses: 179
Verified Feature
HubSpot Sales Hub
Responses: 1085
Verified Feature
Performance and Reliability
Freshworks CRM
Responses: 268
Verified Feature
HubSpot Sales Hub
Responses: 1344
Verified Feature
Output Document Generation
Freshworks CRM
Responses: 167
Verified Feature
HubSpot Sales Hub
Responses: 229
Integration
Data Import & Export Tools
Freshworks CRM
Responses: 239
Verified Feature
HubSpot Sales Hub
Responses: 764
Verified Feature
Integration APIs
Freshworks CRM
Responses: 203
Verified Feature
HubSpot Sales Hub
Responses: 948
Verified Feature
Breadth of Partner Applications
Freshworks CRM
Responses: 178
Verified Feature
HubSpot Sales Hub
Responses: 888
Verified Feature
Reviewers' Company Size
Reviewers of both Freshworks CRM and HubSpot Sales Hub were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Freshworks CRM
HubSpot Sales Hub
Mid-Market
(51-1000 emp.)
Freshworks CRM
HubSpot Sales Hub
Enterprise
(> 1000 emp.)
Freshworks CRM
HubSpot Sales Hub
Reviewers' Industry
Information Technology and Services
15.8%
Computer Software
12.5%
Marketing and Advertising
8.4%
Internet
4.8%
Financial Services
3.6%
Other
54.9%
Computer Software
14.2%
Marketing and Advertising
12.1%
Information Technology and Services
12.1%
Internet
3.7%
Financial Services
3.1%
Other
54.8%
Reviews
Most Helpful Favorable Review
Nathan K.
Administrator in Consumer Goods
I have demoed numerous CRMs. They all seem to be developed with idea of having as many features and steps as possible. Freshsales is a breath of fresh air for anyone that does not have 100 hours to configure endless rules and add ons just to get up and...
Calandria A.
User in Insurance
HubSpot CRM is one of the best CRM tools of market and serve any kinds of sales business perfectly. It work as single place where user can keep product information and contact lists of customers. User can stay in touch with customer and contact with anytime...
Most Helpful Critical Review
VIGIL V.
Administrator in Internet
Report quite simply is stupid, I can download excel sheets and some graphs but most of doesn't give me any insights. There are semantics like account, lead, deal, contact in the CRM. It is rather confusing and rarely serves any purpose Unable to...
Administrator in Events Services
The manner in which you interact with this crm is confusing, and it seems like a giant upsell to Hubspot's other services. During the set up process and when using it, you are bombarded with upgrade suggestions. Further, it also seems like it is solely for...
Discussions
How is Freshsales different from other CRMs?
1 comment
Offical Response from Freshworks CRM
Freshsales is an integrated, simple and intuitive sales CRM built with automations, intelligence and analytics to aid your sales teams to close deals faster....Read more
What are the key features that Freshsales offers?
1 comment
Offical Response from Freshworks CRM
Some of the key features that Freshsales offers includes lead scoring, auto lead assignment, territory management, visual sales pipeline, mobile app to track...Read more
How easy is it to integrate with third party systems with Freshsales?
1 comment
Offical Response from Freshworks CRM
You can get Freshsales to integrate with your favorite apps. Freshsales integrates with Zapier and allows you to automate your workflows with your favorite...Read more
Can I automate multiple scheduled sales email sends based on the suggested optimized send times?
6 comments
BO
Yes, you can schedule automated emails at suggested optimized times. You can send single emails or sequences.
Read more
Will Hubspot connect well with variety of accounting softwares?
5 comments
GV
Check the marketplace, if not you should be able to connect via an API connection.Read more
What differentiates HubSpot CRM from others on the market?
4 comments
LV
Excellent value for money
Release of monthly updates
efficient customer service
awesome customer knowledge baseRead more
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