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Compare Freshworks CRM and HubSpot Sales Hub

See this
side-by-side comparison of Freshworks CRM vs. HubSpot Sales Hub
based on preference data from user reviews. Freshworks CRM rates 4.6/5 stars with 883 reviews. By contrast, HubSpot Sales Hub rates 4.3/5 stars with 6,666 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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Freshworks CRM
Freshworks CRM
(883)
4.6 out of 5
Freshworks CRM
Answer a few questions to help the Freshworks CRM community
Have you used Freshworks CRM before?
Yes
HubSpot Sales Hub
HubSpot Sales Hub
(6,666)
4.3 out of 5
HubSpot Sales Hub
Answer a few questions to help the HubSpot Sales Hub community
Have you used HubSpot Sales Hub before?
Yes
Star Rating
Freshworks CRM
Freshworks CRM
HubSpot Sales Hub
HubSpot Sales Hub
Market Segments
Freshworks CRM
Freshworks CRM
Small-Business (69.8% of reviews)
HubSpot Sales Hub
HubSpot Sales Hub
Small-Business (65.1% of reviews)
Entry Level Price
Freshworks CRM
Freshworks CRM
$0 per user per month
HubSpot Sales Hub
HubSpot Sales Hub
$0

Freshworks CRM vs HubSpot Sales Hub

When assessing the two solutions, reviewers found Freshworks CRM easier to use, set up, and administer. Reviewers also preferred doing business with Freshworks CRM overall.

  • Reviewers felt that Freshworks CRM meets the needs of their business better than HubSpot Sales Hub.
  • When comparing quality of ongoing product support, reviewers felt that Freshworks CRM is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Freshworks CRM over HubSpot Sales Hub.
Categories
Shared Categories
Freshworks CRM
Freshworks CRM
HubSpot Sales Hub
HubSpot Sales Hub
Freshworks CRM and HubSpot Sales Hub are categorized as Sales Analytics, CRM, Email Tracking, Outbound Call Tracking, and Sales Engagement
Pricing
Freshworks CRM
Freshworks CRM Pricing
Sprout
$0per user per month
Growth
$29per user per month
Pro
$69per user per month
Enterprise
$125per user per month
Free Trial
HubSpot Sales Hub
HubSpot Sales Hub Pricing
Free HubSpot CRM
$0
Sales Hub Starter
$50/monthIncludes 2 paid users
Sales Hub Professional
$500/month Includes 5 paid users
Sales Hub Enterprise
$1200/monthIncludes 10 paid users
Free Trial
Ask a Question

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Ratings
Meets Requirements
Freshworks CRM
Freshworks CRM
8.9
Responses: 789
HubSpot Sales Hub
HubSpot Sales Hub
8.5
Responses: 5582
Ease of Use
Freshworks CRM
Freshworks CRM
9.1
Responses: 800
HubSpot Sales Hub
HubSpot Sales Hub
8.6
Responses: 5603
Ease of Setup
Freshworks CRM
Freshworks CRM
8.9
Responses: 421
HubSpot Sales Hub
HubSpot Sales Hub
8.3
Responses: 1966
Ease of Admin
Freshworks CRM
Freshworks CRM
9.0
Responses: 420
HubSpot Sales Hub
HubSpot Sales Hub
8.6
Responses: 1965
Quality of Support
Freshworks CRM
Freshworks CRM
9.0
Responses: 771
HubSpot Sales Hub
HubSpot Sales Hub
8.5
Responses: 5006
Ease of Doing Business With
Freshworks CRM
Freshworks CRM
9.1
Responses: 415
HubSpot Sales Hub
HubSpot Sales Hub
8.7
Responses: 1923
Product Direction (% positive)
Freshworks CRM
Freshworks CRM
9.5
Responses: 794
HubSpot Sales Hub
HubSpot Sales Hub
8.5
Responses: 5487
Features
Sales Force Automation
Contact & Account Management
Freshworks CRM
Freshworks CRM
9.0
Responses: 555
Verified Feature
HubSpot Sales Hub
HubSpot Sales Hub
8.7
Responses: 3869
Verified Feature
Partner Relationship Mgmt. (PRM)
Freshworks CRM
Freshworks CRM
Feature Not Available
HubSpot Sales Hub
HubSpot Sales Hub
Feature Not Available
Opportunity & Pipeline Mgmt.
Freshworks CRM
Freshworks CRM
8.8
Responses: 542
Verified Feature
HubSpot Sales Hub
HubSpot Sales Hub
8.4
Responses: 3717
Verified Feature
Task / Activity Management
Freshworks CRM
Freshworks CRM
8.5
Responses: 544
Verified Feature
HubSpot Sales Hub
HubSpot Sales Hub
8.4
Responses: 3856
Verified Feature
Territory & Quota Management
Freshworks CRM
Freshworks CRM
8.5
Responses: 365
Verified Feature
HubSpot Sales Hub
HubSpot Sales Hub
7.7
Responses: 2388
Verified Feature
Desktop Integration
Freshworks CRM
Freshworks CRM
8.8
Responses: 194
Verified Feature
HubSpot Sales Hub
HubSpot Sales Hub
8.4
Responses: 3124
Verified Feature
Product & Price List Management
Freshworks CRM
Freshworks CRM
8.2
Responses: 346
Verified Feature
HubSpot Sales Hub
HubSpot Sales Hub
7.6
Responses: 1520
Verified Feature
Quote & Order Management
Freshworks CRM
Freshworks CRM
8.2
Responses: 337
HubSpot Sales Hub
HubSpot Sales Hub
7.7
Responses: 1441
Verified Feature
Customer Contract Management
Freshworks CRM
Freshworks CRM
8.6
Responses: 374
Verified Feature
HubSpot Sales Hub
HubSpot Sales Hub
8.0
Responses: 647
Marketing Automation
Email Marketing
Freshworks CRM
Freshworks CRM
8.4
Responses: 434
Verified Feature
HubSpot Sales Hub
HubSpot Sales Hub
8.8
Responses: 3324
Verified Feature
Campaign Management
Freshworks CRM
Freshworks CRM
8.5
Responses: 409
Verified Feature
HubSpot Sales Hub
HubSpot Sales Hub
8.5
Responses: 3106
Verified Feature
Lead Management
Freshworks CRM
Freshworks CRM
8.9
Responses: 511
Verified Feature
HubSpot Sales Hub
HubSpot Sales Hub
8.7
Responses: 3118
Verified Feature
Marketing ROI Analytics
Freshworks CRM
Freshworks CRM
Feature Not Available
HubSpot Sales Hub
HubSpot Sales Hub
8.2
Responses: 2683
Verified Feature
Integrated Workflows
Task Management
Freshworks CRM
Freshworks CRM
9.1
Responses: 169
Verified Feature
HubSpot Sales Hub
HubSpot Sales Hub
9.1
Responses: 211
Email Tracking/Automation
Freshworks CRM
Freshworks CRM
8.9
Responses: 176
Verified Feature
HubSpot Sales Hub
HubSpot Sales Hub
9.3
Responses: 220
Calls and Voice
Freshworks CRM
Freshworks CRM
8.6
Responses: 122
Verified Feature
HubSpot Sales Hub
HubSpot Sales Hub
8.7
Responses: 167
Other Outreach Options
Freshworks CRM
Freshworks CRM
8.9
Responses: 125
Verified Feature
HubSpot Sales Hub
HubSpot Sales Hub
8.7
Responses: 143
CRM Integration
Freshworks CRM
Freshworks CRM
9.0
Responses: 152
Verified Feature
HubSpot Sales Hub
HubSpot Sales Hub
9.1
Responses: 181
Calendar
Freshworks CRM
Freshworks CRM
Not enough data available
HubSpot Sales Hub
HubSpot Sales Hub
9.2
Responses: 43
Shared Records
Freshworks CRM
Freshworks CRM
Not enough data available
HubSpot Sales Hub
HubSpot Sales Hub
Not enough data available
Customer Support
Case Management
Freshworks CRM
Freshworks CRM
8.7
Responses: 380
HubSpot Sales Hub
HubSpot Sales Hub
8.4
Responses: 1818
Verified Feature
Customer Support Portal
Freshworks CRM
Freshworks CRM
8.7
Responses: 381
HubSpot Sales Hub
HubSpot Sales Hub
8.2
Responses: 652
Knowledge Base
Freshworks CRM
Freshworks CRM
8.8
Responses: 393
HubSpot Sales Hub
HubSpot Sales Hub
8.5
Responses: 1375
Verified Feature
Call Center Features
Freshworks CRM
Freshworks CRM
8.4
Responses: 311
HubSpot Sales Hub
HubSpot Sales Hub
8.2
Responses: 1586
Verified Feature
Support Analytics
Freshworks CRM
Freshworks CRM
8.6
Responses: 333
HubSpot Sales Hub
HubSpot Sales Hub
8.4
Responses: 1765
Verified Feature
Data Sourcing
Data Sourcing
Freshworks CRM
Freshworks CRM
9.4
Responses: 20
HubSpot Sales Hub
HubSpot Sales Hub
8.6
Responses: 167
Exporting & Sharing Data
Freshworks CRM
Freshworks CRM
9.0
Responses: 20
HubSpot Sales Hub
HubSpot Sales Hub
8.5
Responses: 179
Multi-Device Data Visualization
Freshworks CRM
Freshworks CRM
8.9
Responses: 20
HubSpot Sales Hub
HubSpot Sales Hub
8.5
Responses: 150
Interactive Dashboards
Freshworks CRM
Freshworks CRM
8.3
Responses: 21
HubSpot Sales Hub
HubSpot Sales Hub
8.9
Responses: 209
Data Segmentation
Freshworks CRM
Freshworks CRM
8.5
Responses: 20
HubSpot Sales Hub
HubSpot Sales Hub
8.6
Responses: 170
Calling
Record Calls
Freshworks CRM
Freshworks CRM
9.0
Responses: 101
HubSpot Sales Hub
HubSpot Sales Hub
8.8
Responses: 176
Generate Location
Freshworks CRM
Freshworks CRM
8.9
Responses: 85
HubSpot Sales Hub
HubSpot Sales Hub
8.5
Responses: 125
Call Types
Freshworks CRM
Freshworks CRM
8.7
Responses: 93
HubSpot Sales Hub
HubSpot Sales Hub
9.0
Responses: 159
Click-to-Call
Freshworks CRM
Freshworks CRM
9.1
Responses: 110
HubSpot Sales Hub
HubSpot Sales Hub
9.0
Responses: 175
Analytics
Open Rates
Freshworks CRM
Freshworks CRM
9.1
Responses: 155
HubSpot Sales Hub
HubSpot Sales Hub
9.0
Responses: 436
Link Activity
Freshworks CRM
Freshworks CRM
9.0
Responses: 149
HubSpot Sales Hub
HubSpot Sales Hub
8.9
Responses: 424
Attachment Activity
Freshworks CRM
Freshworks CRM
Feature Not Available
HubSpot Sales Hub
HubSpot Sales Hub
Feature Not Available
Repeatability and Reportability
Content Management
Freshworks CRM
Freshworks CRM
9.1
Responses: 147
Verified Feature
HubSpot Sales Hub
HubSpot Sales Hub
8.9
Responses: 197
Workflow Management
Freshworks CRM
Freshworks CRM
9.0
Responses: 158
Verified Feature
HubSpot Sales Hub
HubSpot Sales Hub
9.0
Responses: 211
Workflow Performance
Freshworks CRM
Freshworks CRM
9.0
Responses: 156
Verified Feature
HubSpot Sales Hub
HubSpot Sales Hub
8.8
Responses: 210
Sales Coaching and Insights
Freshworks CRM
Freshworks CRM
8.8
Responses: 126
Verified Feature
HubSpot Sales Hub
HubSpot Sales Hub
8.4
Responses: 180
Gamification
Freshworks CRM
Freshworks CRM
Not enough data available
HubSpot Sales Hub
HubSpot Sales Hub
8.8
Responses: 24
Reporting & Analytics
Reporting
Freshworks CRM
Freshworks CRM
8.5
Responses: 475
Verified Feature
HubSpot Sales Hub
HubSpot Sales Hub
8.1
Responses: 3621
Verified Feature
Dashboards
Freshworks CRM
Freshworks CRM
8.7
Responses: 501
Verified Feature
HubSpot Sales Hub
HubSpot Sales Hub
8.3
Responses: 3909
Verified Feature
Forecasting
Freshworks CRM
Freshworks CRM
8.5
Responses: 367
Verified Feature
HubSpot Sales Hub
HubSpot Sales Hub
7.9
Responses: 2418
Verified Feature
Predictive Analytics
Lead Scoring
Freshworks CRM
Freshworks CRM
9.1
Responses: 20
HubSpot Sales Hub
HubSpot Sales Hub
8.5
Responses: 155
Opportunity Scoring
Freshworks CRM
Freshworks CRM
9.0
Responses: 20
HubSpot Sales Hub
HubSpot Sales Hub
8.4
Responses: 151
Risk Analysis
Freshworks CRM
Freshworks CRM
8.9
Responses: 21
HubSpot Sales Hub
HubSpot Sales Hub
8.1
Responses: 116
Live Forecasting
Freshworks CRM
Freshworks CRM
8.1
Responses: 21
HubSpot Sales Hub
HubSpot Sales Hub
8.5
Responses: 141
Contacts
Personalization
Freshworks CRM
Freshworks CRM
9.1
Responses: 112
HubSpot Sales Hub
HubSpot Sales Hub
9.0
Responses: 195
Information Locater
Freshworks CRM
Freshworks CRM
9.1
Responses: 101
HubSpot Sales Hub
HubSpot Sales Hub
8.7
Responses: 159
Record Prospect Data
Freshworks CRM
Freshworks CRM
9.1
Responses: 105
HubSpot Sales Hub
HubSpot Sales Hub
8.9
Responses: 178
Customizations
Email Platform Integration
Freshworks CRM
Freshworks CRM
9.1
Responses: 162
HubSpot Sales Hub
HubSpot Sales Hub
8.9
Responses: 438
Email Scheduling
Freshworks CRM
Freshworks CRM
9.3
Responses: 165
HubSpot Sales Hub
HubSpot Sales Hub
9.0
Responses: 434
Notifications
Freshworks CRM
Freshworks CRM
9.0
Responses: 169
HubSpot Sales Hub
HubSpot Sales Hub
9.0
Responses: 466
Email Categorization
Freshworks CRM
Freshworks CRM
8.8
Responses: 148
HubSpot Sales Hub
HubSpot Sales Hub
Feature Not Available
Templates
Freshworks CRM
Freshworks CRM
9.1
Responses: 165
HubSpot Sales Hub
HubSpot Sales Hub
9.0
Responses: 458
AI and Automation
Lead Prioritization
Freshworks CRM
Freshworks CRM
Not enough data available
HubSpot Sales Hub
HubSpot Sales Hub
9.1
Responses: 35
Lead Scoring
Freshworks CRM
Freshworks CRM
Not enough data available
HubSpot Sales Hub
HubSpot Sales Hub
8.8
Responses: 29
Best Time of Day Scheduling
Freshworks CRM
Freshworks CRM
Not enough data available
HubSpot Sales Hub
HubSpot Sales Hub
8.9
Responses: 37
Buyer Intelligence
Freshworks CRM
Freshworks CRM
Not enough data available
HubSpot Sales Hub
HubSpot Sales Hub
8.5
Responses: 27
Machine Learning
Freshworks CRM
Freshworks CRM
Not enough data available
HubSpot Sales Hub
HubSpot Sales Hub
8.7
Responses: 25
Mobile & Social
Social Collaboration Features
Freshworks CRM
Freshworks CRM
Feature Not Available
HubSpot Sales Hub
HubSpot Sales Hub
8.0
Responses: 2199
Verified Feature
Social Network Integration
Freshworks CRM
Freshworks CRM
8.4
Responses: 72
Verified Feature
HubSpot Sales Hub
HubSpot Sales Hub
8.4
Responses: 846
Verified Feature
Mobile User Support
Freshworks CRM
Freshworks CRM
8.4
Responses: 195
Verified Feature
HubSpot Sales Hub
HubSpot Sales Hub
7.6
Responses: 2441
Verified Feature
Sales Management
Live Pipeline Management
Freshworks CRM
Freshworks CRM
8.8
Responses: 22
HubSpot Sales Hub
HubSpot Sales Hub
9.0
Responses: 211
Sales Gamification
Freshworks CRM
Freshworks CRM
8.5
Responses: 22
HubSpot Sales Hub
HubSpot Sales Hub
8.4
Responses: 146
Account-Based Analytics
Freshworks CRM
Freshworks CRM
8.7
Responses: 21
HubSpot Sales Hub
HubSpot Sales Hub
8.7
Responses: 186
Activity Tracking
Freshworks CRM
Freshworks CRM
8.8
Responses: 22
HubSpot Sales Hub
HubSpot Sales Hub
8.9
Responses: 234
Insights
Notes
Freshworks CRM
Freshworks CRM
9.1
Responses: 123
HubSpot Sales Hub
HubSpot Sales Hub
9.2
Responses: 236
Daily Summary
Freshworks CRM
Freshworks CRM
9.2
Responses: 102
HubSpot Sales Hub
HubSpot Sales Hub
8.9
Responses: 194
Automated Voicemails
Freshworks CRM
Freshworks CRM
9.1
Responses: 87
HubSpot Sales Hub
HubSpot Sales Hub
Feature Not Available
Automated Emails
Freshworks CRM
Freshworks CRM
9.1
Responses: 105
HubSpot Sales Hub
HubSpot Sales Hub
Feature Not Available
Sorts Prospects
Freshworks CRM
Freshworks CRM
9.1
Responses: 101
HubSpot Sales Hub
HubSpot Sales Hub
8.6
Responses: 167
Platform
Customization
Freshworks CRM
Freshworks CRM
8.5
Responses: 270
Verified Feature
HubSpot Sales Hub
HubSpot Sales Hub
7.9
Responses: 1308
Verified Feature
Workflow Capability
Freshworks CRM
Freshworks CRM
8.6
Responses: 258
Verified Feature
HubSpot Sales Hub
HubSpot Sales Hub
8.3
Responses: 899
Verified Feature
User, Role, and Access Management
Freshworks CRM
Freshworks CRM
8.8
Responses: 278
Verified Feature
HubSpot Sales Hub
HubSpot Sales Hub
8.6
Responses: 1375
Verified Feature
Internationalization
Freshworks CRM
Freshworks CRM
8.4
Responses: 197
Verified Feature
HubSpot Sales Hub
HubSpot Sales Hub
8.2
Responses: 843
Verified Feature
Sandbox / Test Environments
Freshworks CRM
Freshworks CRM
7.9
Responses: 143
HubSpot Sales Hub
HubSpot Sales Hub
7.6
Responses: 639
Document & Content Mgmt.
Freshworks CRM
Freshworks CRM
8.1
Responses: 179
Verified Feature
HubSpot Sales Hub
HubSpot Sales Hub
8.0
Responses: 1085
Verified Feature
Performance and Reliability
Freshworks CRM
Freshworks CRM
9.0
Responses: 268
Verified Feature
HubSpot Sales Hub
HubSpot Sales Hub
8.6
Responses: 1344
Verified Feature
Output Document Generation
Freshworks CRM
Freshworks CRM
8.0
Responses: 167
Verified Feature
HubSpot Sales Hub
HubSpot Sales Hub
8.0
Responses: 229
Integration
Data Import & Export Tools
Freshworks CRM
Freshworks CRM
8.4
Responses: 239
Verified Feature
HubSpot Sales Hub
HubSpot Sales Hub
8.4
Responses: 764
Verified Feature
Integration APIs
Freshworks CRM
Freshworks CRM
8.4
Responses: 203
Verified Feature
HubSpot Sales Hub
HubSpot Sales Hub
8.2
Responses: 948
Verified Feature
Breadth of Partner Applications
Freshworks CRM
Freshworks CRM
8.0
Responses: 178
Verified Feature
HubSpot Sales Hub
HubSpot Sales Hub
8.1
Responses: 888
Verified Feature
Reviewers' Company Size
Reviewers of both Freshworks CRM and HubSpot Sales Hub were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Freshworks CRM
Freshworks CRM
69.8%
HubSpot Sales Hub
HubSpot Sales Hub
65.1%
Mid-Market
(51-1000 emp.)
Freshworks CRM
Freshworks CRM
25.0%
HubSpot Sales Hub
HubSpot Sales Hub
30.6%
Enterprise
(> 1000 emp.)
Freshworks CRM
Freshworks CRM
5.1%
HubSpot Sales Hub
HubSpot Sales Hub
4.3%
Reviewers' Industry
Freshworks CRM
Freshworks CRM Industry
Information Technology and Services
15.8%
Computer Software
12.5%
Marketing and Advertising
8.4%
Internet
4.8%
Financial Services
3.6%
Other
54.9%
HubSpot Sales Hub
HubSpot Sales Hub Industry
Computer Software
14.2%
Marketing and Advertising
12.1%
Information Technology and Services
12.1%
Internet
3.7%
Financial Services
3.1%
Other
54.8%
Reviews
Most Helpful Favorable Review
Freshworks CRM
Nathan K.
Administrator in Consumer Goods

I have demoed numerous CRMs. They all seem to be developed with idea of having as many features and steps as possible. Freshsales is a breath of fresh air for anyone that does not have 100 hours to configure endless rules and add ons just to get up and...

HubSpot Sales Hub
Calandria A.
User in Insurance

HubSpot CRM is one of the best CRM tools of market and serve any kinds of sales business perfectly. It work as single place where user can keep product information and contact lists of customers. User can stay in touch with customer and contact with anytime...

Most Helpful Critical Review
Freshworks CRM
VIGIL V.
Administrator in Internet

Report quite simply is stupid, I can download excel sheets and some graphs but most of doesn't give me any insights. There are semantics like account, lead, deal, contact in the CRM. It is rather confusing and rarely serves any purpose Unable to...

HubSpot Sales Hub
GE
Administrator in Events Services

The manner in which you interact with this crm is confusing, and it seems like a giant upsell to Hubspot's other services. During the set up process and when using it, you are bombarded with upgrade suggestions. Further, it also seems like it is solely for...

Top Alternatives
Discussions
Freshworks CRM
Freshworks CRM Discussions
How is Freshsales different from other CRMs?
1 comment
Offical Response from Freshworks CRM
Freshsales is an integrated, simple and intuitive sales CRM built with automations, intelligence and analytics to aid your sales teams to close deals faster....Read more
What are the key features that Freshsales offers?
1 comment
Offical Response from Freshworks CRM
Some of the key features that Freshsales offers includes lead scoring, auto lead assignment, territory management, visual sales pipeline, mobile app to track...Read more
How easy is it to integrate with third party systems with Freshsales?
1 comment
Offical Response from Freshworks CRM
You can get Freshsales to integrate with your favorite apps. Freshsales integrates with Zapier and allows you to automate your workflows with your favorite...Read more
HubSpot Sales Hub
HubSpot Sales Hub Discussions
Can I automate multiple scheduled sales email sends based on the suggested optimized send times?
6 comments
Brett O.
BO
Yes, you can schedule automated emails at suggested optimized times. You can send single emails or sequences. Read more
Will Hubspot connect well with variety of accounting softwares?
5 comments
Giang V.
GV
Check the marketplace, if not you should be able to connect via an API connection.Read more
What differentiates HubSpot CRM from others on the market?
4 comments
LV
Excellent value for money Release of monthly updates efficient customer service awesome customer knowledge baseRead more
Screenshots
Freshworks CRM
Freshworks CRM Screenshots
HubSpot Sales Hub
HubSpot Sales Hub Screenshots
Videos
Freshworks CRM
Freshworks CRM Videos
Video Preview

Your sales team doesn’t need a CRM and 5 other tools to drive sales.
The video gives you a sneak peek on Freshsales and its functionality.

HubSpot Sales Hub
HubSpot Sales Hub Videos
Video Preview
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