# Freshservice vs UKG Pro Comparison

| | Freshservice | UKG Pro | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 1,336 | 2,205 | 
| **Largest Market Segment** | Mid-Market (61.9% of reviews) | Mid-Market (48.9% of reviews) | 
| **Entry Level Price** | $19.00 | No pricing available | 

---
## Top Pros & Cons

### Freshservice

Pros:
- Ease of Use (229 reviews)
- Features (116 reviews)

Cons:
- Missing Features (83 reviews)
- Limited Features (56 reviews)

### UKG Pro

Pros:
- Ease of Use (176 reviews)
- Helpful (87 reviews)

Cons:
- Poor Customer Support (46 reviews)
- Not User-Friendly (45 reviews)

---
## Ratings Comparison
| Rating | Freshservice | UKG Pro | 
|---|---|---|
  | **Meets Requirements** | 8.9 (1185 reviews) | 8.5 (1814 reviews) | 
  | **Ease of Use** | 9.2 (1190 reviews) | 8.5 (1860 reviews) | 
  | **Ease of Setup** | 8.8 (975 reviews) | 7.6 (1058 reviews) | 
  | **Ease of Admin** | 9.0 (958 reviews) | 8.0 (983 reviews) | 
  | **Quality of Support** | 9.0 (1145 reviews) | 8.1 (1622 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (933 reviews) | 8.3 (969 reviews) | 
  | **Product Direction (% positive)** | 9.5 (1168 reviews) | 8.4 (1775 reviews) | 

---
## Pricing

### Freshservice

#### Entry-Level Pricing

Plan: STARTER

Price: $19.00

Description: For getting started

Key Features:
- Incident Management
- Knowledge Base
- Self Service Portal

[Browse all 3 editions](https://www.g2.com/products/freshservice/pricing)

#### Free Trial

Yes

### UKG Pro

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **UKG Pro** | N/A | N/A |

#### Ticket and Case Management

| Feature | Freshservice | UKG Pro | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | Not enough data | 
| **Ticket response user experience** | Not enough data | Not enough data | 
| **Workflow** | Not enough data | Not enough data | 
| **Response Automation** | Not enough data | Not enough data | 
| **SLA Management** | Not enough data | Not enough data | 
| **Attachments/Screencasts** | Not enough data | Not enough data | 
| **Ticket Collaboration** | Not enough data | Not enough data | 
| **Customer and Contacts Database** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Freshservice | UKG Pro | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Freshservice | UKG Pro | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Freshservice | UKG Pro | 
|---|---|---|
| **Customer Portal** | Not enough data | Not enough data | 
| **Email to Case** | Not enough data | Not enough data | 
| **Chat/Live Support** | Not enough data | Not enough data | 
| **Social Integration** | Not enough data | Not enough data | 
| **Voice** | Not enough data | Not enough data | 

#### Platform

| Feature | Freshservice | UKG Pro | 
|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 
| **Customization ** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 

### Core HR

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **UKG Pro** | 7.9/10 | 1036 |

#### Core HR

| Feature | Freshservice | UKG Pro | 
|---|---|---|
| **Organization Management** | Not enough data | 8.4 (704 reviews) | 
| **Time, Attendance, and PTO** | Not enough data | 7.9 (685 reviews) | 
| **Expense Management** | Not enough data | Feature Not Available | 
| **Salary Structures** | Not enough data | 7.9 (514 reviews) | 
| **Compliance** | Not enough data | 8.3 (592 reviews) | 
| **Benefits Administration** | Not enough data | 8.0 (749 reviews) | 

#### Generative AI

| Feature | Freshservice | UKG Pro | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 6.7 (55 reviews) | 

#### Platform

| Feature | Freshservice | UKG Pro | 
|---|---|---|
| **Customization ** | Not enough data | 7.7 (729 reviews) | 
| **Integration APIs** | Not enough data | 7.6 (537 reviews) | 
| **Internationalization** | Not enough data | 7.7 (380 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.3 (811 reviews) | 
| **Performance** | Not enough data | 8.5 (741 reviews) | 
| **Mobility** | Not enough data | 7.7 (590 reviews) | 
| **Reporting** | Not enough data | 8.3 (800 reviews) | 
| **Dashboards** | Not enough data | 7.9 (686 reviews) | 

### Payroll

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **UKG Pro** | 8.5/10 | 1019 |

#### Employee Self Service

| Feature | Freshservice | UKG Pro | 
|---|---|---|
| **Web Portal** | Not enough data | 8.8 (937 reviews) ✓ Verified | 
| **Benefits Manager** | Not enough data | 8.3 (736 reviews) ✓ Verified | 
| **Mobile** | Not enough data | 7.9 (654 reviews) ✓ Verified | 

#### Administration

| Feature | Freshservice | UKG Pro | 
|---|---|---|
| **Payroll Entry** | Not enough data | 8.6 (828 reviews) ✓ Verified | 
| **Time Off Accrual** | Not enough data | 8.0 (797 reviews) ✓ Verified | 
| **Direct Deposit** | Not enough data | 9.2 (897 reviews) ✓ Verified | 
| **Expense Reimbursement** | Not enough data | 8.2 (280 reviews) | 
| **Pre-tax Deductions** | Not enough data | 8.9 (840 reviews) ✓ Verified | 
| **Wage Garnishment** | Not enough data | 8.6 (742 reviews) ✓ Verified | 
| **Approvals** | Not enough data | 8.6 (730 reviews) ✓ Verified | 
| **Check/W-2 Printing** | Not enough data | 9.0 (805 reviews) ✓ Verified | 
| **Check/W-2 Delivery** | Not enough data | 9.0 (753 reviews) ✓ Verified | 

#### Taxes

| Feature | Freshservice | UKG Pro | 
|---|---|---|
| **Tax Calculation** | Not enough data | 8.7 (784 reviews) ✓ Verified | 
| **Tax Filing** | Not enough data | 8.2 (695 reviews) ✓ Verified | 
| **Automatic Tax Payment** | Not enough data | 8.4 (628 reviews) ✓ Verified | 

#### Integration

| Feature | Freshservice | UKG Pro | 
|---|---|---|
| **API / Integration** | Not enough data | 7.9 (505 reviews) ✓ Verified | 
| **Time Tracking Integration** | Not enough data | 8.3 (526 reviews) ✓ Verified | 
| **Accounting Integration** | Not enough data | 8.1 (439 reviews) ✓ Verified | 
| **Core HR Integration** | Not enough data | 8.5 (562 reviews) ✓ Verified | 

#### Platform

| Feature | Freshservice | UKG Pro | 
|---|---|---|
| **Reporting and Dashboards** | Not enough data | 8.2 (828 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | 8.5 (846 reviews) ✓ Verified | 
| **Performance and Reliability** | Not enough data | 8.5 (860 reviews) ✓ Verified | 
| **Scalability** | Not enough data | 8.6 (774 reviews) ✓ Verified | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 8.4/10 | 448 |
| **UKG Pro** | N/A | N/A |

#### Administration

| Feature | Freshservice | UKG Pro | 
|---|---|---|
| **Change Management** | 8.6 (324 reviews) ✓ Verified | Not enough data | 
| **Asset Management** | 8.4 (351 reviews) ✓ Verified | Not enough data | 
| **Reports & Analytics** | 8.3 (375 reviews) ✓ Verified | Not enough data | 

#### Service Desk

| Feature | Freshservice | UKG Pro | 
|---|---|---|
| **Help Desk** | 9.5 (410 reviews) ✓ Verified | Not enough data | 
| **Incident Reports** | 9.1 (377 reviews) ✓ Verified | Not enough data | 
| **Process Workflow** | 8.8 (373 reviews) ✓ Verified | Not enough data | 

#### Management

| Feature | Freshservice | UKG Pro | 
|---|---|---|
| **Reporting** | 8.5 (314 reviews) ✓ Verified | Not enough data | 
| **Administration Console** | 8.9 (320 reviews) ✓ Verified | Not enough data | 
| **Access Management** | 8.8 (283 reviews) ✓ Verified | Not enough data | 
| **Asset Management** | 8.5 (290 reviews) ✓ Verified | Not enough data | 
| **Policy Dictation** | 8.1 (228 reviews) ✓ Verified | Not enough data | 

#### Functionality

| Feature | Freshservice | UKG Pro | 
|---|---|---|
| **Ticketing System** | 9.5 (343 reviews) ✓ Verified | Not enough data | 
| **Performance Logging** | 8.7 (269 reviews) ✓ Verified | Not enough data | 
| **Alerting** | 8.7 (267 reviews) ✓ Verified | Not enough data | 
| **Automation** | 8.8 (310 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Freshservice | UKG Pro | 
|---|---|---|
| **Autonomous Task Execution** | 7.9 (8 reviews) | Not enough data | 
| **Multi-step Planning** | 6.9 (8 reviews) | Not enough data | 
| **Cross-system Integration** | 8.5 (13 reviews) | Not enough data | 
| **Adaptive Learning** | 7.4 (7 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.1 (7 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (9 reviews) | Not enough data | 
| **Decision Making** | 8.0 (9 reviews) | Not enough data | 

### Succession Planning

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **UKG Pro** | 8.5/10 | 109 |

#### Basics

| Feature | Freshservice | UKG Pro | 
|---|---|---|
| **Reporting** | Not enough data | 8.5 (97 reviews) | 
| **Interoperability** | Not enough data | 8.4 (79 reviews) | 
| **Performance** | Not enough data | 9.0 (96 reviews) | 

#### Additional Functionality

| Feature | Freshservice | UKG Pro | 
|---|---|---|
| **Portal** | Not enough data | 8.3 (64 reviews) | 
| **Mobility** | Not enough data | Feature Not Available | 
| **Dashboard** | Not enough data | 8.5 (92 reviews) | 

#### Content

| Feature | Freshservice | UKG Pro | 
|---|---|---|
| **Automation** | Not enough data | 8.5 (91 reviews) | 
| **File Sharing** | Not enough data | 8.3 (85 reviews) | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 7.4/10 | 368 |
| **UKG Pro** | N/A | N/A |

#### Monitoring

| Feature | Freshservice | UKG Pro | 
|---|---|---|
| **Constant Monitoring** | 8.3 (267 reviews) ✓ Verified | Not enough data | 
| **Timely Alerts** | 8.6 (303 reviews) ✓ Verified | Not enough data | 
| **TIcket Accuracy** | 8.8 (320 reviews) ✓ Verified | Not enough data | 
| **AI Monitoring** | 6.1 (26 reviews) | Not enough data | 

#### Management Tools

| Feature | Freshservice | UKG Pro | 
|---|---|---|
| **Ticket Assignment** | 9.0 (341 reviews) ✓ Verified | Not enough data | 
| **Standardization** | 8.9 (331 reviews) | Not enough data | 
| **Lifecycle Visualization** | 8.5 (295 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Freshservice | UKG Pro | 
|---|---|---|
| **AI Text Generation** | 7.8 (137 reviews) | Not enough data | 
| **AI Text Summarization** | 7.8 (136 reviews) | Not enough data | 

#### Agentic AI - Incident Management

| Feature | Freshservice | UKG Pro | 
|---|---|---|
| **Autonomous Task Execution** | 5.6 (6 reviews) | Not enough data | 
| **Multi-step Planning** | 5.6 (6 reviews) | Not enough data | 
| **Cross-system Integration** | 5.8 (6 reviews) | Not enough data | 
| **Adaptive Learning** | 7.0 (5 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.3 (5 reviews) | Not enough data | 
| **Proactive Assistance** | 7.0 (5 reviews) | Not enough data | 
| **Decision Making** | 7.0 (5 reviews) | Not enough data | 

### Healthcare HR

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **UKG Pro** | 8.5/10 | 71 |

#### Operations

| Feature | Freshservice | UKG Pro | 
|---|---|---|
| **Personnel Management** | Not enough data | 8.5 (54 reviews) | 
| **Talent Management** | Not enough data | 8.4 (54 reviews) | 
| **Regulation and Compliance** | Not enough data | 8.4 (52 reviews) | 
| **Metrics and Reporting** | Not enough data | 8.4 (51 reviews) | 
| **Third-Party Integrations** | Not enough data | 7.7 (54 reviews) | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **UKG Pro** | N/A | N/A |

#### Asset Inventory

| Feature | Freshservice | UKG Pro | 
|---|---|---|
| **Hardware Asset Inventory** | Not enough data | Not enough data | 
| **Software Asset Inventory** | Not enough data | Not enough data | 
| **Cloud Asset Inventory** | Not enough data | Not enough data | 
| **Mobile Asset Inventory** | Not enough data | Not enough data | 
| **Asset Discovery** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Freshservice | UKG Pro | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Generation** | Not enough data | Not enough data | 

#### Agentic AI - IT Asset Management

| Feature | Freshservice | UKG Pro | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Management

| Feature | Freshservice | UKG Pro | 
|---|---|---|
| **Central Dashboard** | Not enough data | Not enough data | 
| **Asset Policy Management** | Not enough data | Not enough data | 
| **Risk Management** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

### Employee Recognition

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **UKG Pro** | 8.4/10 | 320 |

#### Platform Basics

| Feature | Freshservice | UKG Pro | 
|---|---|---|
| **Reporting** | Not enough data | 8.0 (223 reviews) | 
| **Dashboard** | Not enough data | 8.6 (269 reviews) | 
| **Performance** | Not enough data | 8.8 (270 reviews) | 

#### Platform Content

| Feature | Freshservice | UKG Pro | 
|---|---|---|
| **Automation** | Not enough data | 8.4 (231 reviews) | 
| **File Sharing** | Not enough data | 8.2 (86 reviews) | 
| **Content Library** | Not enough data | 8.3 (232 reviews) | 

#### Platform Additional Functionality

| Feature | Freshservice | UKG Pro | 
|---|---|---|
| **Integrations** | Not enough data | 8.1 (221 reviews) | 
| **Mobility** | Not enough data | 8.5 (241 reviews) | 
| **Corporate Discounts** | Not enough data | 8.0 (92 reviews) | 
| **Employee Engagement** | Not enough data | 8.8 (220 reviews) | 
| **Rewards** | Not enough data | 9.1 (298 reviews) | 

### Performance Management

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **UKG Pro** | 7.6/10 | 134 |

#### Performance reviews

| Feature | Freshservice | UKG Pro | 
|---|---|---|
| **360 Reviews** | Not enough data | 7.7 (74 reviews) ✓ Verified | 
| **Customizable Forms** | Not enough data | 7.7 (92 reviews) ✓ Verified | 
| **Review Status Tracking** | Not enough data | 8.3 (105 reviews) ✓ Verified | 

#### Goals

| Feature | Freshservice | UKG Pro | 
|---|---|---|
| **Goal-Setting** | Not enough data | 8.3 (94 reviews) ✓ Verified | 
| **Company Goals And OKRs** | Not enough data | 8.0 (85 reviews) ✓ Verified | 

#### Feedback

| Feature | Freshservice | UKG Pro | 
|---|---|---|
| **Continuous Feedback** | Not enough data | 7.9 (76 reviews) ✓ Verified | 
| **Requesting Feedback** | Not enough data | 7.8 (72 reviews) | 
| **1-On-1 Meetings** | Not enough data | 7.3 (63 reviews) | 
| **Public Praise** | Not enough data | 6.8 (56 reviews) | 

#### Data

| Feature | Freshservice | UKG Pro | 
|---|---|---|
| **Dashboards And Reports** | Not enough data | 8.1 (98 reviews) ✓ Verified | 
| **Historical Data** | Not enough data | 8.3 (95 reviews) ✓ Verified | 

#### Agentic AI - Performance Management

| Feature | Freshservice | UKG Pro | 
|---|---|---|
| **Multi-step Planning** | Not enough data | 5.5 (10 reviews) | 
| **Natural Language Interaction** | Not enough data | 5.5 (10 reviews) | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 6.9/10 | 153 |
| **UKG Pro** | N/A | N/A |

#### Generative AI

| Feature | Freshservice | UKG Pro | 
|---|---|---|
| **AI Text Summarization** | 7.2 (76 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | Freshservice | UKG Pro | 
|---|---|---|
| **Knowledge Base** | 8.4 (140 reviews) | Not enough data | 
| **Searchable Articles** | 8.7 (134 reviews) | Not enough data | 
| **Community Forums** | 7.1 (113 reviews) | Not enough data | 
| **Mobile Optimization** | 7.6 (115 reviews) | Not enough data | 
| **Personalization** | 8.2 (134 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | Freshservice | UKG Pro | 
|---|---|---|
| **Branding** | 8.5 (135 reviews) | Not enough data | 
| **Automation** | 8.7 (140 reviews) | Not enough data | 
| **Artificial Intelligence** | 7.1 (108 reviews) | Not enough data | 
| **Integrations** | 8.1 (130 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Freshservice | UKG Pro | 
|---|---|---|
| **Autonomous Task Execution** | 6.0 (5 reviews) | Not enough data | 
| **Multi-step Planning** | 5.3 (5 reviews) | Not enough data | 
| **Cross-system Integration** | 5.3 (5 reviews) | Not enough data | 
| **Adaptive Learning** | 5.3 (5 reviews) | Not enough data | 
| **Natural Language Interaction** | 5.3 (5 reviews) | Not enough data | 
| **Proactive Assistance** | 5.0 (5 reviews) | Not enough data | 
| **Decision Making** | 5.3 (5 reviews) | Not enough data | 

### HCM Software

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **UKG Pro** | N/A | N/A |

#### Generative AI

| Feature | Freshservice | UKG Pro | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### IT Alerting

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 7.1/10 | 70 |
| **UKG Pro** | N/A | N/A |

#### Generative AI

| Feature | Freshservice | UKG Pro | 
|---|---|---|
| **AI Text Generation** | 7.7 (70 reviews) | Not enough data | 

#### Agentic AI - IT Alerting

| Feature | Freshservice | UKG Pro | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | 7.0 (5 reviews) | Not enough data | 
| **Cross-system Integration** | 7.0 (5 reviews) | Not enough data | 
| **Adaptive Learning** | 7.0 (5 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | 7.0 (5 reviews) | Not enough data | 
| **Decision Making** | 7.0 (5 reviews) | Not enough data | 

### Talent Management

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **UKG Pro** | N/A | N/A |

#### Generative AI

| Feature | Freshservice | UKG Pro | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Recruiting

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **UKG Pro** | N/A | N/A |

#### Generative AI

| Feature | Freshservice | UKG Pro | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Talent Acquisition Suites

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **UKG Pro** | N/A | N/A |

#### Generative AI

| Feature | Freshservice | UKG Pro | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Compensation Planning

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **UKG Pro** | N/A | N/A |

#### Platform - Compensation Planning

| Feature | Freshservice | UKG Pro | 
|---|---|---|
| **Compensation Budgeting** | Not enough data | Not enough data | 
| **Merit Cycle Planning** | Not enough data | Not enough data | 
| **Pay Transparency** | Not enough data | Not enough data | 
| **Automated Compliance** | Not enough data | Not enough data | 
| **Reward Structuring** | Not enough data | Not enough data | 
| **Compensation History** | Not enough data | Not enough data | 

#### Additional Features - Compensation Planning

| Feature | Freshservice | UKG Pro | 
|---|---|---|
| **Reporting Capabilities** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

### Fatigue Risk Management

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **UKG Pro** | N/A | N/A |

#### Fatigue Management - Fatigue Risk Management

| Feature | Freshservice | UKG Pro | 
|---|---|---|
| **Education and Training Modules** | Not enough data | Not enough data | 
| **Work Schedule Analysis** | Not enough data | Not enough data | 
| **Fatigue Monitoring** | Not enough data | Not enough data | 
| **Wearable Device Support** | Not enough data | Not enough data | 
| **Customizable Risk Models** | Not enough data | Not enough data | 
| **Alerts and Notifications** | Not enough data | Not enough data | 

#### Platform Capabilities - Fatigue Risk Management

| Feature | Freshservice | UKG Pro | 
|---|---|---|
| **Reporting and Analytics** | Not enough data | Not enough data | 
| **Fleet Management Integrations** | Not enough data | Not enough data | 
| **Mobile Support** | Not enough data | Not enough data | 

### Applicant Tracking Systems (ATS)

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **UKG Pro** | 7.9/10 | 932 |

#### Agentic AI - Applicant Tracking Systems (ATS)

| Feature | Freshservice | UKG Pro | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Sourcing

| Feature | Freshservice | UKG Pro | 
|---|---|---|
| **Candidate Search** | Not enough data | 7.7 (237 reviews) | 
| **Career Page Configuration** | Not enough data | 8.0 (193 reviews) | 
| **Social Sourcing** | Not enough data | 8.3 (5 reviews) | 
| **Job Posting** | Not enough data | 8.3 (5 reviews) | 
| **Candidate Sourcing Metrics** | Not enough data | Not enough data | 

#### Candidate Management - Applicant Tracking System

| Feature | Freshservice | UKG Pro | 
|---|---|---|
| **Candidate Evaluations** | Not enough data | 7.7 (219 reviews) | 
| **Applicant Data Management** | Not enough data | Not enough data | 
| **Hiring Processes Tracking** | Not enough data | 8.0 (5 reviews) | 
| **Automated Resume Parsing** | Not enough data | 7.3 (5 reviews) | 
| **Scheduling** | Not enough data | Not enough data | 
| **Candidate-Facing Statuses** | Not enough data | Not enough data | 
| **Workflow Building** | Not enough data | Not enough data | 

#### Platform

| Feature | Freshservice | UKG Pro | 
|---|---|---|
| **Customization ** | Not enough data | 7.7 (729 reviews) | 
| **Integration APIs** | Not enough data | 7.6 (537 reviews) | 
| **Internationalization** | Not enough data | 7.7 (380 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.3 (811 reviews) | 
| **Performance** | Not enough data | 8.5 (741 reviews) | 
| **Mobility** | Not enough data | 7.7 (590 reviews) | 
| **Reporting** | Not enough data | 8.3 (800 reviews) | 
| **Dashboards** | Not enough data | 7.9 (686 reviews) | 

#### AI - Applicant Tracking Systems (ATS)

| Feature | Freshservice | UKG Pro | 
|---|---|---|
| **Predictive Insights** | Not enough data | Not enough data | 
| **AI Job Description** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 

### Onboarding

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **UKG Pro** | 7.9/10 | 1001 |

#### Agentic AI - Onboarding

| Feature | Freshservice | UKG Pro | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 5.7 (9 reviews) | 
| **Adaptive Learning** | Not enough data | 6.0 (10 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.0 (10 reviews) | 
| **Proactive Assistance** | Not enough data | 5.8 (10 reviews) | 
| **Decision Making** | Not enough data | 6.8 (10 reviews) | 

#### Platform Content

| Feature | Freshservice | UKG Pro | 
|---|---|---|
| **Forms Library** | Not enough data | 8.1 (244 reviews) | 
| **E-Forms** | Not enough data | 8.5 (359 reviews) | 
| **E-Signature** | Not enough data | 8.5 (364 reviews) | 
| **Background Checks** | Not enough data | 8.2 (185 reviews) | 
| **Offer Letter Approvals** | Not enough data | 8.1 (258 reviews) | 
| **Offer Letter Templates** | Not enough data | 7.9 (258 reviews) | 

#### Platform Additional Functionality

| Feature | Freshservice | UKG Pro | 
|---|---|---|
| **Self-Service Portal** | Not enough data | 8.5 (404 reviews) | 
| **Automated Team Introductions** | Not enough data | 7.5 (194 reviews) | 
| **Compliance Training** | Not enough data | 7.9 (208 reviews) | 
| **Automated Onboarding Workflows** | Not enough data | 8.3 (350 reviews) | 
| **Onboarding Notifications** | Not enough data | 8.3 (371 reviews) | 

#### Platform Data

| Feature | Freshservice | UKG Pro | 
|---|---|---|
| **Time-to-Productivity Reporting** | Not enough data | 7.8 (164 reviews) | 
| **Onboarding Process Reporting** | Not enough data | 7.9 (296 reviews) | 
| **Visualization** | Not enough data | 8.0 (183 reviews) | 

#### Platform

| Feature | Freshservice | UKG Pro | 
|---|---|---|
| **Customization ** | Not enough data | 7.7 (729 reviews) | 
| **Integration APIs** | Not enough data | 7.6 (537 reviews) | 
| **Internationalization** | Not enough data | 7.7 (380 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.3 (811 reviews) | 
| **Performance** | Not enough data | 8.5 (741 reviews) | 
| **Mobility** | Not enough data | 7.7 (590 reviews) | 
| **Reporting** | Not enough data | 8.3 (800 reviews) | 
| **Dashboards** | Not enough data | 7.9 (686 reviews) | 

#### Recruiting and Onboarding

| Feature | Freshservice | UKG Pro | 
|---|---|---|
| **Interview Scheduling** | Not enough data | 7.7 (397 reviews) | 
| **Onboarding** | Not enough data | 8.3 (523 reviews) | 

### AI Agents for HR

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **UKG Pro** | N/A | N/A |

#### Conversational Automation - AI Agents for HR

| Feature | Freshservice | UKG Pro | 
|---|---|---|
| **Conversational Assistants** | Not enough data | Not enough data | 
| **Multi‑Language Support & Localization** | Not enough data | Not enough data | 

#### Task Automation - AI Agents for HR

| Feature | Freshservice | UKG Pro | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 

#### Predictive Analytics - AI Agents for HR

| Feature | Freshservice | UKG Pro | 
|---|---|---|
| **Attrition and Engagement Prediction** | Not enough data | Not enough data | 

#### Compliance & Policy - AI Agents for HR

| Feature | Freshservice | UKG Pro | 
|---|---|---|
| **Policy Enforcement & Compliance** | Not enough data | Not enough data | 

#### Multi‑System Integration - AI Agents for HR

| Feature | Freshservice | UKG Pro | 
|---|---|---|
| **System Integration & Data Access** | Not enough data | Not enough data | 

#### Proactive Intervention - AI Agents for HR

| Feature | Freshservice | UKG Pro | 
|---|---|---|
| **Proactive Nudges & Conversation Support** | Not enough data | Not enough data | 

#### Agent Governance - AI Agents for HR

| Feature | Freshservice | UKG Pro | 
|---|---|---|
| **Human‑in‑the‑Loop Governance** | Not enough data | Not enough data | 

#### Talent Acquisition & Recruitment - AI Agents for HR

| Feature | Freshservice | UKG Pro | 
|---|---|---|
| **AI‑Powered Candidate Screening** | Not enough data | Not enough data | 
| **Interview & Scheduling Agent** | Not enough data | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 8.0/10 | 844 |
| **UKG Pro** | N/A | N/A |

#### Incident Management

| Feature | Freshservice | UKG Pro | 
|---|---|---|
| **Automate Ticket Routing** | 9.1 (737 reviews) | Not enough data | 
| **Ticket Prioritization** | 8.9 (737 reviews) | Not enough data | 
| **Ticket Notifications** | 9.0 (796 reviews) | Not enough data | 
| **Knowledge Base** | 8.6 (729 reviews) | Not enough data | 
| **Knowledge Base/Ticket Integration** | 8.6 (695 reviews) | Not enough data | 

#### Reporting

| Feature | Freshservice | UKG Pro | 
|---|---|---|
| **Dashboards** | 8.6 (775 reviews) | Not enough data | 
| **Time Tracking** | 8.2 (639 reviews) | Not enough data | 
| **Surveys** | 8.2 (615 reviews) | Not enough data | 

#### Access & Usability

| Feature | Freshservice | UKG Pro | 
|---|---|---|
| **Mobile** | 8.4 (701 reviews) | Not enough data | 
| **Self Service** | 8.9 (728 reviews) | Not enough data | 
| **Active Directory** | 8.5 (550 reviews) | Not enough data | 
| **Multi-Channel Access** | 8.6 (562 reviews) | Not enough data | 

#### Agentic AI - Service Desk

| Feature | Freshservice | UKG Pro | 
|---|---|---|
| **Autonomous Task Execution** | 7.1 (8 reviews) | Not enough data | 
| **Multi-step Planning** | 6.7 (8 reviews) | Not enough data | 
| **Cross-system Integration** | 7.1 (8 reviews) | Not enough data | 
| **Adaptive Learning** | 7.0 (9 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.1 (8 reviews) | Not enough data | 
| **Proactive Assistance** | 6.7 (8 reviews) | Not enough data | 
| **Decision Making** | 6.7 (8 reviews) | Not enough data | 

### Corporate Learning Management Systems

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **UKG Pro** | 7.9/10 | 56 |

#### Course Authoring

| Feature | Freshservice | UKG Pro | 
|---|---|---|
| **Course Builder** | Not enough data | 8.5 (37 reviews) | 
| **Role-Based Templates** | Not enough data | 8.1 (33 reviews) | 
| **Assessments & Quizzes** | Not enough data | 8.2 (38 reviews) | 
| **Instructor-Led Training** | Not enough data | 8.3 (33 reviews) | 

#### Course Delivery

| Feature | Freshservice | UKG Pro | 
|---|---|---|
| **Learning Paths** | Not enough data | 8.5 (40 reviews) | 
| **Communication & Notifications** | Not enough data | 8.0 (42 reviews) | 
| **Assignment Scheduling** | Not enough data | 8.5 (34 reviews) | 

#### Course Management

| Feature | Freshservice | UKG Pro | 
|---|---|---|
| **Gamification** | Not enough data | 7.8 (24 reviews) | 
| **Varied User Types** | Not enough data | 8.2 (36 reviews) | 
| **Certifications** | Not enough data | 8.6 (32 reviews) | 
| **Industry Compliance ** | Not enough data | 8.5 (36 reviews) | 

#### LMS Marketplace

| Feature | Freshservice | UKG Pro | 
|---|---|---|
| **E-Commerce** | Not enough data | 7.5 (20 reviews) | 
| **Course Marketplace** | Not enough data | 7.4 (23 reviews) | 
| **Subscriptions** | Not enough data | 7.8 (21 reviews) | 

#### Interface

| Feature | Freshservice | UKG Pro | 
|---|---|---|
| **White Labeling** | Not enough data | 8.4 (34 reviews) | 
| **Multilingual** | Not enough data | 8.4 (29 reviews) | 

#### Training & eLearning

| Feature | Freshservice | UKG Pro | 
|---|---|---|
| **Assessments and Practice** | Not enough data | 8.4 (35 reviews) | 
| **Content Delivery and Tracking** | Not enough data | 8.5 (40 reviews) | 
| **Content Creation** | Not enough data | 8.5 (37 reviews) | 
| **Customer Training** | Not enough data | 8.0 (29 reviews) | 
| **Manager Portals** | Not enough data | 8.2 (34 reviews) | 
| **Content Storage and Management** | Not enough data | 8.6 (38 reviews) | 
| **Content Libraries** | Not enough data | 8.5 (36 reviews) | 

#### Generative AI

| Feature | Freshservice | UKG Pro | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.1 (8 reviews) | 
| **AI Text Summarization** | Not enough data | 7.1 (8 reviews) | 
| **AI Text-to-Image** | Not enough data | 6.7 (7 reviews) | 

#### Agentic AI - Corporate Learning Management Systems 

| Feature | Freshservice | UKG Pro | 
|---|---|---|
| **Adaptive Learning** | Not enough data | 5.7 (5 reviews) | 
| **Natural Language Interaction** | Not enough data | 5.7 (5 reviews) | 

### Enterprise IT Management

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 8.2/10 | 364 |
| **UKG Pro** | N/A | N/A |

#### Analysis

| Feature | Freshservice | UKG Pro | 
|---|---|---|
| **Threat Detection** | 7.5 (173 reviews) | Not enough data | 

#### Platform

| Feature | Freshservice | UKG Pro | 
|---|---|---|
| **Unified Communications Platform** | 8.3 (232 reviews) | Not enough data | 
| **Remote Access** | 8.2 (212 reviews) | Not enough data | 
| **ITIL Policy Compliance** | 8.7 (255 reviews) | Not enough data | 
| **Asset Tracking** | 8.4 (283 reviews) | Not enough data | 
| **IT Knowledge Management** | 8.7 (315 reviews) | Not enough data | 

#### Security

| Feature | Freshservice | UKG Pro | 
|---|---|---|
| **Endpoint Protection** | 7.8 (178 reviews) | Not enough data | 
| **Patch Management** | 7.0 (107 reviews) | Not enough data | 
| **Disaster Recovery** | 7.5 (166 reviews) | Not enough data | 
| **Service Management** | 8.9 (283 reviews) | Not enough data | 
| **Workflow Management** | 8.8 (286 reviews) | Not enough data | 

#### Agentic AI - Enterprise IT Management

| Feature | Freshservice | UKG Pro | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Employee Engagement

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **UKG Pro** | 8.2/10 | 876 |

#### Platform Basics

| Feature | Freshservice | UKG Pro | 
|---|---|---|
| **Performance Benchmarking** | Not enough data | Not enough data | 
| **Reporting & Dashboards** | Not enough data | Not enough data | 
| **Interoperability** | Not enough data | Not enough data | 

#### Platform Content

| Feature | Freshservice | UKG Pro | 
|---|---|---|
| **Employee Pulse Surveys** | Not enough data | Not enough data | 
| **Survey Customization** | Not enough data | Not enough data | 
| **Goal and Challenge Creation** | Not enough data | Not enough data | 
| **Science-based templates** | Not enough data | Not enough data | 

#### Platform Additional Functionality

| Feature | Freshservice | UKG Pro | 
|---|---|---|
| **Employee Segmenting** | Not enough data | Not enough data | 
| **Goal and Challenge Creation** | Not enough data | Not enough data | 
| **Peer Recognition** | Not enough data | Not enough data | 
| **Social Feedback Portal** | Not enough data | Not enough data | 

#### Platform

| Feature | Freshservice | UKG Pro | 
|---|---|---|
| **Customization ** | Not enough data | 7.7 (729 reviews) | 
| **Integration APIs** | Not enough data | 7.6 (537 reviews) | 
| **Internationalization** | Not enough data | 7.7 (380 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.3 (811 reviews) | 
| **Performance** | Not enough data | 8.5 (741 reviews) | 
| **Mobility** | Not enough data | 7.7 (590 reviews) | 
| **Reporting** | Not enough data | 8.3 (800 reviews) | 
| **Dashboards** | Not enough data | 7.9 (686 reviews) | 

### Time Tracking

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **UKG Pro** | 8.0/10 | 656 |

#### Time Tracking

| Feature | Freshservice | UKG Pro | 
|---|---|---|
| **Ease of Completing Timesheets** | Not enough data | 8.0 (575 reviews) | 
| **Tracking Time to Project/Task** | Not enough data | 7.8 (332 reviews) | 
| **Billable Time Rate Management** | Not enough data | 7.8 (252 reviews) | 

#### Client Invoicing

| Feature | Freshservice | UKG Pro | 
|---|---|---|
| **Invoice Creation and Delivery** | Not enough data | Feature Not Available | 
| **Electronic Payments** | Not enough data | Feature Not Available | 
| **Project Accounting / Revenue Recognition** | Not enough data | Feature Not Available | 

#### Mobile Time Tracking

| Feature | Freshservice | UKG Pro | 
|---|---|---|
| **Time Tracking** | Not enough data | 8.2 (369 reviews) | 

#### Administration

| Feature | Freshservice | UKG Pro | 
|---|---|---|
| **Business Tool Integration** | Not enough data | 8.1 (393 reviews) | 
| **Workflow** | Not enough data | 8.1 (424 reviews) | 
| **Automated Reminders** | Not enough data | 7.8 (371 reviews) | 
| **Policy Compliance Management** | Not enough data | 8.0 (310 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.5 (492 reviews) | 

#### Platform

| Feature | Freshservice | UKG Pro | 
|---|---|---|
| **Reporting** | Not enough data | 8.2 (480 reviews) | 
| **APIs / Integration** | Not enough data | 7.7 (337 reviews) | 
| **Internationalization** | Not enough data | 7.7 (224 reviews) | 
| **Performance and Reliability** | Not enough data | 8.3 (468 reviews) | 
| **Mobile User Support** | Not enough data | 7.6 (374 reviews) | 
| **Offline** | Not enough data | Feature Not Available | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **UKG Pro** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Freshservice | UKG Pro | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Training eLearning

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **UKG Pro** | 7.9/10 | 875 |

#### Platform

| Feature | Freshservice | UKG Pro | 
|---|---|---|
| **Customization ** | Not enough data | 7.7 (729 reviews) | 
| **Integration APIs** | Not enough data | 7.6 (537 reviews) | 
| **Internationalization** | Not enough data | 7.7 (380 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.3 (811 reviews) | 
| **Performance** | Not enough data | 8.5 (741 reviews) | 
| **Mobility** | Not enough data | 7.7 (590 reviews) | 
| **Reporting** | Not enough data | 8.3 (800 reviews) | 
| **Dashboards** | Not enough data | 7.9 (686 reviews) | 

### Workforce Management

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **UKG Pro** | 8.1/10 | 933 |

#### Platform

| Feature | Freshservice | UKG Pro | 
|---|---|---|
| **Customization ** | Not enough data | 7.7 (729 reviews) | 
| **Integration APIs** | Not enough data | 7.6 (537 reviews) | 
| **Internationalization** | Not enough data | 7.7 (380 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.3 (811 reviews) | 
| **Performance** | Not enough data | 8.5 (741 reviews) | 
| **Mobility** | Not enough data | 7.7 (590 reviews) | 
| **Reporting** | Not enough data | 8.3 (800 reviews) | 
| **Dashboards** | Not enough data | 7.9 (686 reviews) | 

#### Workforce Management Platform Features

| Feature | Freshservice | UKG Pro | 
|---|---|---|
| **Labor Forecasting** | Not enough data | 8.3 (105 reviews) | 
| **Shift Scheduling** | Not enough data | 8.0 (123 reviews) | 
| **Time & Attendance Tracking** | Not enough data | 8.3 (209 reviews) | 
| **Absence & Leave Management** | Not enough data | 8.0 (209 reviews) | 
| **Skills Management** | Not enough data | Feature Not Available | 
| **Succession Planning** | Not enough data | 7.9 (128 reviews) | 
| **Workforce Analytics** | Not enough data | 8.1 (150 reviews) | 
| **Self-Service Capabilities** | Not enough data | 8.5 (221 reviews) | 
| **Mobile Shift Scheduling** | Not enough data | 7.7 (104 reviews) | 
| **Team Communication** | Not enough data | 8.2 (133 reviews) | 

---
## Categories

**Unique to Freshservice (9):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [IT Alerting Software](https://www.g2.com/categories/it-alerting), [Incident Management Software](https://www.g2.com/categories/incident-management), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management), [Configuration Management Tools](https://www.g2.com/categories/configuration-management), [Service Desk Software](https://www.g2.com/categories/service-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Help Desk Software](https://www.g2.com/categories/help-desk)

**Unique to UKG Pro (16):** [Succession Planning Software](https://www.g2.com/categories/succession-planning), [Onboarding Software](https://www.g2.com/categories/onboarding-software), [Applicant Tracking Systems (ATS)](https://www.g2.com/categories/applicant-tracking-systems-ats), [Corporate Learning Management Systems](https://www.g2.com/categories/corporate-learning-management-systems), [Time Tracking Software](https://www.g2.com/categories/time-tracking-software), [Healthcare HR Software](https://www.g2.com/categories/healthcare-hr), [Workforce Management Software](https://www.g2.com/categories/workforce-management), [Payroll Software](https://www.g2.com/categories/payroll), [Performance Management Software](https://www.g2.com/categories/performance-management), [HCM Software](https://www.g2.com/categories/hcm-software), [Fatigue Risk Management Software](https://www.g2.com/categories/fatigue-risk-management), [Core HR Software](https://www.g2.com/categories/core-hr), [AI Agents for HR Software](https://www.g2.com/categories/ai-agents-for-hr), [Compensation Planning Software](https://www.g2.com/categories/compensation-planning), [Employee Engagement Software](https://www.g2.com/categories/employee-engagement), [Employee Recognition Software](https://www.g2.com/categories/employee-recognition)


---
## Reviewer Demographics

### By Company Size

| Segment | Freshservice | UKG Pro | 
|---|---|---|
| **Small-Business** | 17.6% | 4.7% | 
| **Mid-Market** | 61.9% | 48.9% | 
| **Enterprise** | 20.5% | 46.4% | 

### By Industry

#### Freshservice

- **Information Technology and Services:** 19.8%
- **Computer Software:** 5.5%
- **Construction:** 4.5%
- **Financial Services:** 3.5%
- **Education Management:** 3.5%
- **Hospital & Health Care:** 3.5%
- **Retail:** 3.1%
- **Computer & Network Security:** 2.6%
- **Non-Profit Organization Management:** 2.4%
- **Marketing and Advertising:** 2.0%
- **Other:** 49.7%

#### UKG Pro

- **Hospital & Health Care:** 6.7%
- **Oil & Energy:** 5.1%
- **Hospitality:** 4.7%
- **Financial Services:** 4.5%
- **Retail:** 4.3%
- **Utilities:** 3.8%
- **Non-Profit Organization Management:** 3.7%
- **Information Technology and Services:** 3.3%
- **Human Resources:** 3.0%
- **Computer Software:** 2.9%
- **Other:** 57.9%

---
## Alternatives

### Alternatives to Freshservice

- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (987 reviews)
- [Vivantio](https://www.g2.com/products/vivantio/reviews) — 4.3/5 stars (295 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4316 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1878 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (783 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (749 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1192 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6983 reviews)
- [PagerDuty](https://www.g2.com/products/pagerduty/reviews) — 4.5/5 stars (957 reviews)

### Alternatives to UKG Pro

- [Paycom](https://www.g2.com/products/paycom/reviews) — 4.5/5 stars (6563 reviews)
- [SAP SuccessFactors HCM](https://www.g2.com/products/sap-sap-successfactors-hcm/reviews) — 4.1/5 stars (1656 reviews)
- [Paycor](https://www.g2.com/products/paycor/reviews) — 3.9/5 stars (1357 reviews)
- [Paylocity](https://www.g2.com/products/paylocity/reviews) — 4.4/5 stars (5551 reviews)
- [Paychex](https://www.g2.com/products/paychex/reviews) — 4.1/5 stars (1717 reviews)
- [Workday HCM](https://www.g2.com/products/workday-hcm/reviews) — 4.1/5 stars (1686 reviews)
- [isolved](https://www.g2.com/products/isolved/reviews) — 4.3/5 stars (1315 reviews)
- [Dayforce](https://www.g2.com/products/dayforce/reviews) — 4.2/5 stars (957 reviews)
- [APS](https://www.g2.com/products/aps-aps/reviews) — 4.6/5 stars (826 reviews)
- [ClearCompany](https://www.g2.com/products/clearcompany/reviews) — 4.6/5 stars (507 reviews)

---
## Top Discussions

### Freshservice

- Title: [How has your experience been with Freshservice support?](https://www.g2.com/discussions/how-has-your-experience-been-with-freshservice-support) — 12 comments, 1 upvote
  > **Top comment:** "So far, great.  I've only worked with them twice, but both times the answer came back within 24 hours."
- Title: [What is Freshservice used for?](https://www.g2.com/discussions/what-is-freshservice-used-for) — 3 comments, 1 upvote
  > **Top comment:** "We use it as a ticketing tool that helps us manage requests and assign them to specified employees for resolution. It also helps us track our service..."
- Title: [Whats the best way to populate our inventory?](https://www.g2.com/discussions/whats-the-best-way-to-populate-our-inventory) — 3 comments, 1 upvote
  > **Top comment:** "Hello, honestly that was the only thing I had issue with Fresh Service, there are different ways to do inventory on it, but none are perfect.
Option 1 using..."
- Title: [will you have an on premise solution?](https://www.g2.com/discussions/26729-will-you-have-an-on-premise-solution) — 2 comments, 1 upvote
  > **Top comment:** "No Sergio, we are purely a SAAS Application. But the Security concerns of On.Prem Apps are 100% resolved in Freshworks Ecosystem. As we are hosted on AWS..."
- Title: [Can we have access to our database to do some development](https://www.g2.com/discussions/24919-can-we-have-access-to-our-database-to-do-some-development) — 2 comments, 1 upvote
  > **Top comment:** "Freshservice definitely has API hooks into the Google environment.  There are also several in-app ways to create automation but you may not be able to modify..."

### UKG Pro

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/freshservice-vs-ukg-pro)