# Freshservice vs Splashtop Remote Support Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Freshservice excels in automation and user interface, making it a preferred choice for IT service management. Users appreciate features like the auto-assignment of tickets, which streamlines workflow and ensures that issues are directed to the right personnel quickly.
- **Users say** that Splashtop Remote Support stands out for its ease of use and effective remote management capabilities. Reviewers highlight the seamless file transfer and chat functions during remote sessions, which enhance communication and efficiency while managing multiple systems.
- **According to verified reviews** , Freshservice has a higher overall satisfaction score, reflecting its robust platform and reliability. Users mention that it is easier to configure compared to competitors, with a straightforward setup process that simplifies onboarding.
- **Reviewers mention** that Splashtop Remote Support is particularly beneficial for small businesses, with its intuitive dashboard and quick access to remote computers. Users find the ability to manage systems through both a web browser and a dedicated app to be a significant advantage.
- **G2 reviewers highlight** that Freshservice provides superior ticket management features, such as effective ticket prioritization and notifications, which help keep support teams organized and responsive to user needs. This is a critical aspect for teams handling a high volume of requests.
- **Users report** that while both platforms offer solid support, Splashtop Remote Support receives praise for its customer service, especially during challenging times like the COVID pandemic. Reviewers appreciate the prompt assistance they receive, which is crucial for maintaining operational continuity.



| | Freshservice | Splashtop Remote Support | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 1,336 | 260 | 
| **Largest Market Segment** | Mid-Market (61.9% of reviews) | Small-Business (59.4% of reviews) | 
| **Entry Level Price** | $19.00 | Starting at $22.00 1 Concurrent technician seat | 

---
## Top Pros & Cons

### Freshservice

Pros:
- Ease of Use (229 reviews)
- Features (116 reviews)

Cons:
- Missing Features (83 reviews)
- Limited Features (56 reviews)

### Splashtop Remote Support

Pros:
- Ease of Use (56 reviews)
- Remote Access (47 reviews)

Cons:
- Remote Access Issues (15 reviews)
- Missing Features (9 reviews)

---
## Ratings Comparison
| Rating | Freshservice | Splashtop Remote Support | 
|---|---|---|
  | **Meets Requirements** | 8.9 (1185 reviews) | 9.5 (204 reviews) | 
  | **Ease of Use** | 9.2 (1190 reviews) | 9.5 (204 reviews) | 
  | **Ease of Setup** | 8.8 (975 reviews) | 9.4 (175 reviews) | 
  | **Ease of Admin** | 9.0 (958 reviews) | 9.4 (157 reviews) | 
  | **Quality of Support** | 9.0 (1145 reviews) | 9.4 (165 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (933 reviews) | 9.5 (151 reviews) | 
  | **Product Direction (% positive)** | 9.5 (1168 reviews) | 9.3 (192 reviews) | 

---
## Pricing

### Freshservice

#### Entry-Level Pricing

Plan: STARTER

Price: $19.00

Description: For getting started

Key Features:
- Incident Management
- Knowledge Base
- Self Service Portal

[Browse all 3 editions](https://www.g2.com/products/freshservice/pricing)

#### Free Trial

Yes

### Splashtop Remote Support

#### Entry-Level Pricing

Plan: Splashtop Remote Support

Price: Starting at $22.00 1 Concurrent technician seat

Description: An easy-to-use remote support solution that delivers multi-platform support and enables quick troubleshooting and resolution

Key Features:
- Custom branding of SOS App
- Multi-to-multi monitor
- User role and access management 

[Browse all 3 editions](https://www.g2.com/products/splashtop-inc-splashtop-remote-support/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **Splashtop Remote Support** | N/A | N/A |

#### Ticket and Case Management

| Feature | Freshservice | Splashtop Remote Support | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | Not enough data | 
| **Ticket response user experience** | Not enough data | Not enough data | 
| **Workflow** | Not enough data | Not enough data | 
| **Response Automation** | Not enough data | Not enough data | 
| **SLA Management** | Not enough data | Not enough data | 
| **Attachments/Screencasts** | Not enough data | Not enough data | 
| **Ticket Collaboration** | Not enough data | Not enough data | 
| **Customer and Contacts Database** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Freshservice | Splashtop Remote Support | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Freshservice | Splashtop Remote Support | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Freshservice | Splashtop Remote Support | 
|---|---|---|
| **Customer Portal** | Not enough data | Not enough data | 
| **Email to Case** | Not enough data | Not enough data | 
| **Chat/Live Support** | Not enough data | Not enough data | 
| **Social Integration** | Not enough data | Not enough data | 
| **Voice** | Not enough data | Not enough data | 

#### Platform

| Feature | Freshservice | Splashtop Remote Support | 
|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 
| **Customization ** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 8.4/10 | 448 |
| **Splashtop Remote Support** | N/A | N/A |

#### Administration

| Feature | Freshservice | Splashtop Remote Support | 
|---|---|---|
| **Change Management** | 8.6 (324 reviews) ✓ Verified | Not enough data | 
| **Asset Management** | 8.4 (351 reviews) ✓ Verified | Not enough data | 
| **Reports & Analytics** | 8.3 (375 reviews) ✓ Verified | Not enough data | 

#### Service Desk

| Feature | Freshservice | Splashtop Remote Support | 
|---|---|---|
| **Help Desk** | 9.5 (410 reviews) ✓ Verified | Not enough data | 
| **Incident Reports** | 9.1 (377 reviews) ✓ Verified | Not enough data | 
| **Process Workflow** | 8.8 (373 reviews) ✓ Verified | Not enough data | 

#### Management

| Feature | Freshservice | Splashtop Remote Support | 
|---|---|---|
| **Reporting** | 8.5 (314 reviews) ✓ Verified | Not enough data | 
| **Administration Console** | 8.9 (320 reviews) ✓ Verified | Not enough data | 
| **Access Management** | 8.8 (283 reviews) ✓ Verified | Not enough data | 
| **Asset Management** | 8.5 (290 reviews) ✓ Verified | Not enough data | 
| **Policy Dictation** | 8.1 (228 reviews) ✓ Verified | Not enough data | 

#### Functionality

| Feature | Freshservice | Splashtop Remote Support | 
|---|---|---|
| **Ticketing System** | 9.5 (343 reviews) ✓ Verified | Not enough data | 
| **Performance Logging** | 8.7 (269 reviews) ✓ Verified | Not enough data | 
| **Alerting** | 8.7 (267 reviews) ✓ Verified | Not enough data | 
| **Automation** | 8.8 (310 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Freshservice | Splashtop Remote Support | 
|---|---|---|
| **Autonomous Task Execution** | 7.9 (8 reviews) | Not enough data | 
| **Multi-step Planning** | 6.9 (8 reviews) | Not enough data | 
| **Cross-system Integration** | 8.5 (13 reviews) | Not enough data | 
| **Adaptive Learning** | 7.4 (7 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.1 (7 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (9 reviews) | Not enough data | 
| **Decision Making** | 8.0 (9 reviews) | Not enough data | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 7.4/10 | 368 |
| **Splashtop Remote Support** | N/A | N/A |

#### Monitoring

| Feature | Freshservice | Splashtop Remote Support | 
|---|---|---|
| **Constant Monitoring** | 8.3 (267 reviews) ✓ Verified | Not enough data | 
| **Timely Alerts** | 8.6 (303 reviews) ✓ Verified | Not enough data | 
| **TIcket Accuracy** | 8.8 (320 reviews) ✓ Verified | Not enough data | 
| **AI Monitoring** | 6.1 (26 reviews) | Not enough data | 

#### Management Tools

| Feature | Freshservice | Splashtop Remote Support | 
|---|---|---|
| **Ticket Assignment** | 9.0 (341 reviews) ✓ Verified | Not enough data | 
| **Standardization** | 8.9 (331 reviews) | Not enough data | 
| **Lifecycle Visualization** | 8.5 (295 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Freshservice | Splashtop Remote Support | 
|---|---|---|
| **AI Text Generation** | 7.8 (137 reviews) | Not enough data | 
| **AI Text Summarization** | 7.8 (136 reviews) | Not enough data | 

#### Agentic AI - Incident Management

| Feature | Freshservice | Splashtop Remote Support | 
|---|---|---|
| **Autonomous Task Execution** | 5.6 (6 reviews) | Not enough data | 
| **Multi-step Planning** | 5.6 (6 reviews) | Not enough data | 
| **Cross-system Integration** | 5.8 (6 reviews) | Not enough data | 
| **Adaptive Learning** | 7.0 (5 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.3 (5 reviews) | Not enough data | 
| **Proactive Assistance** | 7.0 (5 reviews) | Not enough data | 
| **Decision Making** | 7.0 (5 reviews) | Not enough data | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **Splashtop Remote Support** | N/A | N/A |

#### Asset Inventory

| Feature | Freshservice | Splashtop Remote Support | 
|---|---|---|
| **Hardware Asset Inventory** | Not enough data | Not enough data | 
| **Software Asset Inventory** | Not enough data | Not enough data | 
| **Cloud Asset Inventory** | Not enough data | Not enough data | 
| **Mobile Asset Inventory** | Not enough data | Not enough data | 
| **Asset Discovery** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Freshservice | Splashtop Remote Support | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Generation** | Not enough data | Not enough data | 

#### Agentic AI - IT Asset Management

| Feature | Freshservice | Splashtop Remote Support | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Management

| Feature | Freshservice | Splashtop Remote Support | 
|---|---|---|
| **Central Dashboard** | Not enough data | Not enough data | 
| **Asset Policy Management** | Not enough data | Not enough data | 
| **Risk Management** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **Splashtop Remote Support** | 8.3/10 | 83 |

#### Administration

| Feature | Freshservice | Splashtop Remote Support | 
|---|---|---|
| **Screen Sharing** | Not enough data | 9.4 (73 reviews) | 
| **File Sharing** | Not enough data | 8.9 (65 reviews) | 
| **Session Recording** | Not enough data | 8.6 (60 reviews) | 
| **Unattended Remote Access** | Not enough data | 9.2 (68 reviews) | 
| **Multi - Session Handling** | Not enough data | 8.7 (59 reviews) | 
| **Multi-Monitor Support** | Not enough data | 9.0 (68 reviews) | 

#### Maintenance

| Feature | Freshservice | Splashtop Remote Support | 
|---|---|---|
| **Remote Reboot** | Not enough data | 8.7 (60 reviews) | 
| **Remote Printing** | Not enough data | 7.9 (52 reviews) | 

#### Communication 

| Feature | Freshservice | Splashtop Remote Support | 
|---|---|---|
| **Text Chat** | Not enough data | 8.8 (59 reviews) | 
| **VoIP** | Not enough data | 5.8 (48 reviews) | 
| **Video Conference Call** | Not enough data | 5.3 (46 reviews) | 
| **Screen Annotations** | Not enough data | 6.9 (49 reviews) | 

#### Security

| Feature | Freshservice | Splashtop Remote Support | 
|---|---|---|
| **Data Encryption** | Not enough data | 8.6 (58 reviews) | 
| **Compliance** | Not enough data | 8.5 (56 reviews) | 

#### Device Support

| Feature | Freshservice | Splashtop Remote Support | 
|---|---|---|
| **Mobile Device Access** | Not enough data | 8.7 (57 reviews) | 
| **Multi-Platform Support** | Not enough data | 9.1 (58 reviews) | 
| **Cross-Platform** | Not enough data | 8.8 (58 reviews) | 

#### Performance

| Feature | Freshservice | Splashtop Remote Support | 
|---|---|---|
| **Reporting** | Not enough data | 7.9 (51 reviews) | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 6.9/10 | 153 |
| **Splashtop Remote Support** | N/A | N/A |

#### Generative AI

| Feature | Freshservice | Splashtop Remote Support | 
|---|---|---|
| **AI Text Summarization** | 7.2 (76 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | Freshservice | Splashtop Remote Support | 
|---|---|---|
| **Knowledge Base** | 8.4 (140 reviews) | Not enough data | 
| **Searchable Articles** | 8.7 (134 reviews) | Not enough data | 
| **Community Forums** | 7.1 (113 reviews) | Not enough data | 
| **Mobile Optimization** | 7.6 (115 reviews) | Not enough data | 
| **Personalization** | 8.2 (134 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | Freshservice | Splashtop Remote Support | 
|---|---|---|
| **Branding** | 8.5 (135 reviews) | Not enough data | 
| **Automation** | 8.7 (140 reviews) | Not enough data | 
| **Artificial Intelligence** | 7.1 (108 reviews) | Not enough data | 
| **Integrations** | 8.1 (130 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Freshservice | Splashtop Remote Support | 
|---|---|---|
| **Autonomous Task Execution** | 6.0 (5 reviews) | Not enough data | 
| **Multi-step Planning** | 5.3 (5 reviews) | Not enough data | 
| **Cross-system Integration** | 5.3 (5 reviews) | Not enough data | 
| **Adaptive Learning** | 5.3 (5 reviews) | Not enough data | 
| **Natural Language Interaction** | 5.3 (5 reviews) | Not enough data | 
| **Proactive Assistance** | 5.0 (5 reviews) | Not enough data | 
| **Decision Making** | 5.3 (5 reviews) | Not enough data | 

### IT Alerting

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 7.1/10 | 70 |
| **Splashtop Remote Support** | N/A | N/A |

#### Generative AI

| Feature | Freshservice | Splashtop Remote Support | 
|---|---|---|
| **AI Text Generation** | 7.7 (70 reviews) | Not enough data | 

#### Agentic AI - IT Alerting

| Feature | Freshservice | Splashtop Remote Support | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | 7.0 (5 reviews) | Not enough data | 
| **Cross-system Integration** | 7.0 (5 reviews) | Not enough data | 
| **Adaptive Learning** | 7.0 (5 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | 7.0 (5 reviews) | Not enough data | 
| **Decision Making** | 7.0 (5 reviews) | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 8.0/10 | 844 |
| **Splashtop Remote Support** | 7.3/10 | 78 |

#### Incident Management

| Feature | Freshservice | Splashtop Remote Support | 
|---|---|---|
| **Automate Ticket Routing** | 9.1 (737 reviews) | Feature Not Available | 
| **Ticket Prioritization** | 8.9 (737 reviews) | 6.6 (18 reviews) | 
| **Ticket Notifications** | 9.0 (796 reviews) | 6.9 (17 reviews) | 
| **Knowledge Base** | 8.6 (729 reviews) | 8.1 (25 reviews) | 
| **Knowledge Base/Ticket Integration** | 8.6 (695 reviews) | Feature Not Available | 

#### Reporting

| Feature | Freshservice | Splashtop Remote Support | 
|---|---|---|
| **Dashboards** | 8.6 (775 reviews) | 8.0 (21 reviews) | 
| **Time Tracking** | 8.2 (639 reviews) | Feature Not Available | 
| **Surveys** | 8.2 (615 reviews) | Feature Not Available | 

#### Access & Usability

| Feature | Freshservice | Splashtop Remote Support | 
|---|---|---|
| **Mobile** | 8.4 (701 reviews) | 8.8 (50 reviews) | 
| **Self Service** | 8.9 (728 reviews) | Feature Not Available | 
| **Active Directory** | 8.5 (550 reviews) | 7.0 (19 reviews) | 
| **Multi-Channel Access** | 8.6 (562 reviews) | 7.7 (19 reviews) | 

#### Agentic AI - Service Desk

| Feature | Freshservice | Splashtop Remote Support | 
|---|---|---|
| **Autonomous Task Execution** | 7.1 (8 reviews) | 7.0 (9 reviews) | 
| **Multi-step Planning** | 6.7 (8 reviews) | 7.3 (8 reviews) | 
| **Cross-system Integration** | 7.1 (8 reviews) | 8.3 (8 reviews) | 
| **Adaptive Learning** | 7.0 (9 reviews) | 6.7 (8 reviews) | 
| **Natural Language Interaction** | 7.1 (8 reviews) | 6.7 (8 reviews) | 
| **Proactive Assistance** | 6.7 (8 reviews) | 6.5 (8 reviews) | 
| **Decision Making** | 6.7 (8 reviews) | 6.5 (8 reviews) | 

### Enterprise IT Management

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 8.2/10 | 364 |
| **Splashtop Remote Support** | N/A | N/A |

#### Analysis

| Feature | Freshservice | Splashtop Remote Support | 
|---|---|---|
| **Threat Detection** | 7.5 (173 reviews) | Not enough data | 

#### Platform

| Feature | Freshservice | Splashtop Remote Support | 
|---|---|---|
| **Unified Communications Platform** | 8.3 (232 reviews) | Not enough data | 
| **Remote Access** | 8.2 (212 reviews) | Not enough data | 
| **ITIL Policy Compliance** | 8.7 (255 reviews) | Not enough data | 
| **Asset Tracking** | 8.4 (283 reviews) | Not enough data | 
| **IT Knowledge Management** | 8.7 (315 reviews) | Not enough data | 

#### Security

| Feature | Freshservice | Splashtop Remote Support | 
|---|---|---|
| **Endpoint Protection** | 7.8 (178 reviews) | Not enough data | 
| **Patch Management** | 7.0 (107 reviews) | Not enough data | 
| **Disaster Recovery** | 7.5 (166 reviews) | Not enough data | 
| **Service Management** | 8.9 (283 reviews) | Not enough data | 
| **Workflow Management** | 8.8 (286 reviews) | Not enough data | 

#### Agentic AI - Enterprise IT Management

| Feature | Freshservice | Splashtop Remote Support | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Service Desk Software](https://www.g2.com/categories/service-desk)

**Unique to Freshservice (8):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [IT Alerting Software](https://www.g2.com/categories/it-alerting), [Incident Management Software](https://www.g2.com/categories/incident-management), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management), [Configuration Management Tools](https://www.g2.com/categories/configuration-management), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Help Desk Software](https://www.g2.com/categories/help-desk)

**Unique to Splashtop Remote Support (2):** [Remote Support Software](https://www.g2.com/categories/remote-support), [Patch Management Software](https://www.g2.com/categories/patch-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Freshservice | Splashtop Remote Support | 
|---|---|---|
| **Small-Business** | 17.6% | 59.4% | 
| **Mid-Market** | 61.9% | 36.9% | 
| **Enterprise** | 20.5% | 3.7% | 

### By Industry

#### Freshservice

- **Information Technology and Services:** 19.8%
- **Computer Software:** 5.5%
- **Construction:** 4.5%
- **Financial Services:** 3.5%
- **Education Management:** 3.5%
- **Hospital & Health Care:** 3.5%
- **Retail:** 3.1%
- **Computer & Network Security:** 2.6%
- **Non-Profit Organization Management:** 2.4%
- **Marketing and Advertising:** 2.0%
- **Other:** 49.7%

#### Splashtop Remote Support

- **Information Technology and Services:** 23.1%
- **Computer & Network Security:** 7.3%
- **Computer Software:** 7.3%
- **Accounting:** 3.8%
- **Construction:** 3.8%
- **Hospital & Health Care:** 3.0%
- **Non-Profit Organization Management:** 3.0%
- **Retail:** 3.0%
- **Higher Education:** 2.6%
- **Telecommunications:** 2.6%
- **Other:** 40.6%

---
## Alternatives

### Alternatives to Freshservice

- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (987 reviews)
- [Vivantio](https://www.g2.com/products/vivantio/reviews) — 4.3/5 stars (295 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4316 reviews)
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- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (783 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
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### Alternatives to Splashtop Remote Support

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- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (503 reviews)
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- [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (702 reviews)
- [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) — 4.7/5 stars (388 reviews)
- [RemotePC](https://www.g2.com/products/remotepc/reviews) — 4.7/5 stars (652 reviews)

---
## Top Discussions

### Freshservice

- Title: [How has your experience been with Freshservice support?](https://www.g2.com/discussions/how-has-your-experience-been-with-freshservice-support) — 12 comments, 1 upvote
  > **Top comment:** "So far, great.  I've only worked with them twice, but both times the answer came back within 24 hours."
- Title: [What is Freshservice used for?](https://www.g2.com/discussions/what-is-freshservice-used-for) — 3 comments, 1 upvote
  > **Top comment:** "We use it as a ticketing tool that helps us manage requests and assign them to specified employees for resolution. It also helps us track our service..."
- Title: [Whats the best way to populate our inventory?](https://www.g2.com/discussions/whats-the-best-way-to-populate-our-inventory) — 3 comments, 1 upvote
  > **Top comment:** "Hello, honestly that was the only thing I had issue with Fresh Service, there are different ways to do inventory on it, but none are perfect.
Option 1 using..."
- Title: [will you have an on premise solution?](https://www.g2.com/discussions/26729-will-you-have-an-on-premise-solution) — 2 comments, 1 upvote
  > **Top comment:** "No Sergio, we are purely a SAAS Application. But the Security concerns of On.Prem Apps are 100% resolved in Freshworks Ecosystem. As we are hosted on AWS..."
- Title: [Can we have access to our database to do some development](https://www.g2.com/discussions/24919-can-we-have-access-to-our-database-to-do-some-development) — 2 comments, 1 upvote
  > **Top comment:** "Freshservice definitely has API hooks into the Google environment.  There are also several in-app ways to create automation but you may not be able to modify..."

### Splashtop Remote Support

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/freshservice-vs-splashtop-inc-splashtop-remote-support)