# Freshservice, Snipe-IT vs IT Glue Comparison

| | Freshservice | Snipe-IT | IT Glue | 
|---|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.6 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 1,335 | 26 | 684 | 
| **Largest Market Segment** | Mid-Market (61.9% of reviews) | Mid-Market (64.0% of reviews) | Small-Business (70.3% of reviews) | 
| **Entry Level Price** | $19.00 | No pricing available | $29.00 1 User Per Month | 

---
## Top Pros & Cons

### Freshservice

Pros:
- Ease of Use (229 reviews)
- Features (116 reviews)

Cons:
- Missing Features (83 reviews)
- Limited Features (56 reviews)

### Snipe-IT

Pros:
- Asset Management (2 reviews)
- Ease of Use (2 reviews)

Cons:
- Inadequate Reporting (2 reviews)
- Learning Curve (1 reviews)

### IT Glue

Pros:
- Ease of Use (90 reviews)
- Document Management (59 reviews)

Cons:
- Slow Performance (21 reviews)
- Missing Features (19 reviews)

---
## Ratings Comparison
| Rating | Freshservice | Snipe-IT | IT Glue | 
|---|---|---|---|
  | **Meets Requirements** | 8.9 (1184 reviews) | 8.7 (17 reviews) | 9.2 (561 reviews) | 
  | **Ease of Use** | 9.2 (1189 reviews) | 9.5 (18 reviews) | 9.1 (626 reviews) | 
  | **Ease of Setup** | 8.8 (974 reviews) | 8.7 (15 reviews) | 8.7 (456 reviews) | 
  | **Ease of Admin** | 9.0 (958 reviews) | 9.2 (14 reviews) | 9.0 (366 reviews) | 
  | **Quality of Support** | 9.0 (1144 reviews) | 8.5 (12 reviews) | 8.7 (450 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (933 reviews) | 9.5 (11 reviews) | 9.0 (352 reviews) | 
  | **Product Direction (% positive)** | 9.5 (1167 reviews) | 10.0 (17 reviews) | 8.9 (564 reviews) | 

---
## Pricing

### Freshservice

#### Entry-Level Pricing

Plan: STARTER

Price: $19.00

Description: For getting started

Key Features:
- Incident Management
- Knowledge Base
- Self Service Portal

[Browse all 3 editions](https://www.g2.com/products/freshservice/pricing)

#### Free Trial

Yes

### Snipe-IT

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### IT Glue

#### Entry-Level Pricing

Plan: Basic

Price: $29.00 1 User Per Month

Description: 5 user minimum

Key Features:
- Unlimited Organizations
- Unlimited Documentation
- Unlimited Client Accounts

[Browse all 3 editions](https://www.g2.com/products/it-glue/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **Snipe-IT** | N/A | N/A |
| **IT Glue** | N/A | N/A |

#### Ticket and Case Management

| Feature | Freshservice | Snipe-IT | IT Glue | 
|---|---|---|---|
| **Ticket creation user experience** | Not enough data | Not enough data | Not enough data | 
| **Ticket response user experience** | Not enough data | Not enough data | Not enough data | 
| **Workflow** | Not enough data | Not enough data | Not enough data | 
| **Response Automation** | Not enough data | Not enough data | Not enough data | 
| **SLA Management** | Not enough data | Not enough data | Not enough data | 
| **Attachments/Screencasts** | Not enough data | Not enough data | Not enough data | 
| **Ticket Collaboration** | Not enough data | Not enough data | Not enough data | 
| **Customer and Contacts Database** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Freshservice | Snipe-IT | IT Glue | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Freshservice | Snipe-IT | IT Glue | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Freshservice | Snipe-IT | IT Glue | 
|---|---|---|---|
| **Customer Portal** | Not enough data | Not enough data | Not enough data | 
| **Email to Case** | Not enough data | Not enough data | Not enough data | 
| **Chat/Live Support** | Not enough data | Not enough data | Not enough data | 
| **Social Integration** | Not enough data | Not enough data | Not enough data | 
| **Voice** | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | Freshservice | Snipe-IT | IT Glue | 
|---|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | Not enough data | 
| **Customization ** | Not enough data | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | Not enough data | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 8.4/10 | 447 |
| **Snipe-IT** | N/A | N/A |
| **IT Glue** | N/A | N/A |

#### Administration

| Feature | Freshservice | Snipe-IT | IT Glue | 
|---|---|---|---|
| **Change Management** | 8.6 (324 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Asset Management** | 8.4 (351 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Reports & Analytics** | 8.3 (375 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Service Desk

| Feature | Freshservice | Snipe-IT | IT Glue | 
|---|---|---|---|
| **Help Desk** | 9.5 (410 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Incident Reports** | 9.1 (377 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Process Workflow** | 8.8 (373 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Management

| Feature | Freshservice | Snipe-IT | IT Glue | 
|---|---|---|---|
| **Reporting** | 8.5 (313 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Administration Console** | 8.9 (320 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Access Management** | 8.8 (283 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Asset Management** | 8.5 (290 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Policy Dictation** | 8.1 (228 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Functionality

| Feature | Freshservice | Snipe-IT | IT Glue | 
|---|---|---|---|
| **Ticketing System** | 9.5 (343 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Performance Logging** | 8.7 (269 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Alerting** | 8.7 (267 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Automation** | 8.8 (310 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Freshservice | Snipe-IT | IT Glue | 
|---|---|---|---|
| **Autonomous Task Execution** | 7.9 (8 reviews) | Not enough data | Not enough data | 
| **Multi-step Planning** | 6.9 (8 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 8.5 (13 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 7.4 (7 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 7.1 (7 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 8.1 (9 reviews) | Not enough data | Not enough data | 
| **Decision Making** | 8.0 (9 reviews) | Not enough data | Not enough data | 

### Standard Operating Procedures

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **Snipe-IT** | N/A | N/A |
| **IT Glue** | 8.2/10 | 371 |

#### Task Tracking

| Feature | Freshservice | Snipe-IT | IT Glue | 
|---|---|---|---|
| **Activity Feed** | Not enough data | Not enough data | 8.3 (337 reviews) | 
| **Task Schedules** | Not enough data | Not enough data | Feature Not Available | 
| **Comments** | Not enough data | Not enough data | Feature Not Available | 

#### Checklist Options

| Feature | Freshservice | Snipe-IT | IT Glue | 
|---|---|---|---|
| **Templates** | Not enough data | Not enough data | 8.0 (332 reviews) | 
| **Native Forms** | Not enough data | Not enough data | Feature Not Available | 
| **Downloadable Manuals** | Not enough data | Not enough data | 8.0 (307 reviews) | 

#### Software Availability

| Feature | Freshservice | Snipe-IT | IT Glue | 
|---|---|---|---|
| **Integrations** | Not enough data | Not enough data | 8.7 (360 reviews) | 
| **Permissions** | Not enough data | Not enough data | 8.8 (357 reviews) | 
| **Mobile Application** | Not enough data | Not enough data | 6.9 (325 reviews) | 
| **Desktop Application** | Not enough data | Not enough data | 8.4 (314 reviews) | 

### Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **Snipe-IT** | N/A | N/A |
| **IT Glue** | 8.0/10 | 407 |

#### Knowledge Pages

| Feature | Freshservice | Snipe-IT | IT Glue | 
|---|---|---|---|
| **Templates** | Not enough data | Not enough data | 7.9 (358 reviews) | 
| **In-Content Feedback** | Not enough data | Not enough data | Feature Not Available | 
| **Versioning and Version History** | Not enough data | Not enough data | 8.9 (370 reviews) | 
| **Decision Trees** | Not enough data | Not enough data | Feature Not Available | 
| **Duplicate Detection** | Not enough data | Not enough data | Feature Not Available | 
| **Content Editor** | Not enough data | Not enough data | 8.4 (366 reviews) | 

#### Knowledge Dissemination

| Feature | Freshservice | Snipe-IT | IT Glue | 
|---|---|---|---|
| **Page Analytics** | Not enough data | Not enough data | 7.9 (327 reviews) | 
| **Permissions** | Not enough data | Not enough data | 8.7 (376 reviews) | 
| **Knowledge Sharing** | Not enough data | Not enough data | 9.2 (390 reviews) | 
| **Notifications** | Not enough data | Not enough data | 8.1 (355 reviews) | 
| **Advanced Search** | Not enough data | Not enough data | 8.4 (376 reviews) | 
| **Browser Extension** | Not enough data | Not enough data | 7.8 (347 reviews) | 
| **Organization** | Not enough data | Not enough data | 9.0 (385 reviews) | 
| **Other Integrations** | Not enough data | Not enough data | 8.4 (369 reviews) | 
| **Knowledge Integrations** | Not enough data | Not enough data | 8.4 (353 reviews) | 

#### Agentic AI - Knowledge Base

| Feature | Freshservice | Snipe-IT | IT Glue | 
|---|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 6.4 (15 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 6.0 (15 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 6.2 (15 reviews) | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 7.4/10 | 368 |
| **Snipe-IT** | N/A | N/A |
| **IT Glue** | N/A | N/A |

#### Monitoring

| Feature | Freshservice | Snipe-IT | IT Glue | 
|---|---|---|---|
| **Constant Monitoring** | 8.3 (267 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Timely Alerts** | 8.6 (303 reviews) ✓ Verified | Not enough data | Not enough data | 
| **TIcket Accuracy** | 8.8 (320 reviews) ✓ Verified | Not enough data | Not enough data | 
| **AI Monitoring** | 6.1 (26 reviews) | Not enough data | Not enough data | 

#### Management Tools

| Feature | Freshservice | Snipe-IT | IT Glue | 
|---|---|---|---|
| **Ticket Assignment** | 9.0 (341 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Standardization** | 8.9 (331 reviews) | Not enough data | Not enough data | 
| **Lifecycle Visualization** | 8.5 (295 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Generative AI

| Feature | Freshservice | Snipe-IT | IT Glue | 
|---|---|---|---|
| **AI Text Generation** | 7.8 (137 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 7.8 (136 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Incident Management

| Feature | Freshservice | Snipe-IT | IT Glue | 
|---|---|---|---|
| **Autonomous Task Execution** | 5.6 (6 reviews) | Not enough data | Not enough data | 
| **Multi-step Planning** | 5.6 (6 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 5.8 (6 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 7.0 (5 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 6.3 (5 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 7.0 (5 reviews) | Not enough data | Not enough data | 
| **Decision Making** | 7.0 (5 reviews) | Not enough data | Not enough data | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **Snipe-IT** | 9.1/10 | 11 |
| **IT Glue** | 6.9/10 | 24 |

#### Asset Inventory

| Feature | Freshservice | Snipe-IT | IT Glue | 
|---|---|---|---|
| **Hardware Asset Inventory** | Not enough data | 9.8 (11 reviews) | 9.2 (21 reviews) | 
| **Software Asset Inventory** | Not enough data | 9.7 (10 reviews) | 8.7 (19 reviews) | 
| **Cloud Asset Inventory** | Not enough data | Not enough data | 8.3 (19 reviews) | 
| **Mobile Asset Inventory** | Not enough data | 9.6 (8 reviews) | 7.8 (19 reviews) | 
| **Asset Discovery** | Not enough data | 8.6 (6 reviews) | 7.5 (20 reviews) | 

#### Generative AI

| Feature | Freshservice | Snipe-IT | IT Glue | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 4.8 (18 reviews) | 
| **AI Text Generation** | Not enough data | Not enough data | 5.0 (18 reviews) | 

#### Agentic AI - IT Asset Management

| Feature | Freshservice | Snipe-IT | IT Glue | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 5.8 (6 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 6.9 (6 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 6.1 (6 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 5.8 (6 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 5.0 (6 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 4.2 (6 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 5.0 (6 reviews) | 

#### Management

| Feature | Freshservice | Snipe-IT | IT Glue | 
|---|---|---|---|
| **Central Dashboard** | Not enough data | 9.0 (8 reviews) | 8.4 (19 reviews) | 
| **Asset Policy Management** | Not enough data | 8.6 (6 reviews) | 8.1 (18 reviews) | 
| **Risk Management** | Not enough data | 8.0 (5 reviews) | 7.2 (18 reviews) | 
| **Integrations** | Not enough data | 9.3 (5 reviews) | 8.9 (19 reviews) | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 6.9/10 | 153 |
| **Snipe-IT** | N/A | N/A |
| **IT Glue** | N/A | N/A |

#### Generative AI

| Feature | Freshservice | Snipe-IT | IT Glue | 
|---|---|---|---|
| **AI Text Summarization** | 7.2 (76 reviews) | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | Freshservice | Snipe-IT | IT Glue | 
|---|---|---|---|
| **Knowledge Base** | 8.4 (140 reviews) | Not enough data | Not enough data | 
| **Searchable Articles** | 8.7 (134 reviews) | Not enough data | Not enough data | 
| **Community Forums** | 7.1 (113 reviews) | Not enough data | Not enough data | 
| **Mobile Optimization** | 7.6 (115 reviews) | Not enough data | Not enough data | 
| **Personalization** | 8.2 (134 reviews) | Not enough data | Not enough data | 

#### Self-Service Platform

| Feature | Freshservice | Snipe-IT | IT Glue | 
|---|---|---|---|
| **Branding** | 8.5 (135 reviews) | Not enough data | Not enough data | 
| **Automation** | 8.7 (140 reviews) | Not enough data | Not enough data | 
| **Artificial Intelligence** | 7.1 (108 reviews) | Not enough data | Not enough data | 
| **Integrations** | 8.1 (130 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Freshservice | Snipe-IT | IT Glue | 
|---|---|---|---|
| **Autonomous Task Execution** | 6.0 (5 reviews) | Not enough data | Not enough data | 
| **Multi-step Planning** | 5.3 (5 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 5.3 (5 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 5.3 (5 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 5.3 (5 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 5.0 (5 reviews) | Not enough data | Not enough data | 
| **Decision Making** | 5.3 (5 reviews) | Not enough data | Not enough data | 

### IT Alerting

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 7.1/10 | 70 |
| **Snipe-IT** | N/A | N/A |
| **IT Glue** | N/A | N/A |

#### Generative AI

| Feature | Freshservice | Snipe-IT | IT Glue | 
|---|---|---|---|
| **AI Text Generation** | 7.7 (70 reviews) | Not enough data | Not enough data | 

#### Agentic AI - IT Alerting

| Feature | Freshservice | Snipe-IT | IT Glue | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | 7.0 (5 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 7.0 (5 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 7.0 (5 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | 7.0 (5 reviews) | Not enough data | Not enough data | 
| **Decision Making** | 7.0 (5 reviews) | Not enough data | Not enough data | 

### IT Documentation

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **Snipe-IT** | N/A | N/A |
| **IT Glue** | 8.0/10 | 57 |

#### Management and Discovery - IT Documentation

| Feature | Freshservice | Snipe-IT | IT Glue | 
|---|---|---|---|
| **Search and Indexing** | Not enough data | Not enough data | 7.8 (45 reviews) | 
| **Version Control** | Not enough data | Not enough data | 8.5 (33 reviews) | 
| **Access and Permissions** | Not enough data | Not enough data | 8.4 (38 reviews) | 

#### Operations - IT Documentation

| Feature | Freshservice | Snipe-IT | IT Glue | 
|---|---|---|---|
| **Integrations** | Not enough data | Not enough data | 8.2 (44 reviews) | 
| **Automation** | Not enough data | Not enough data | 7.8 (33 reviews) | 
| **Reporting** | Not enough data | Not enough data | 7.5 (34 reviews) | 

### Password Managers

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **Snipe-IT** | N/A | N/A |
| **IT Glue** | 8.3/10 | 444 |

#### Usability & Access

| Feature | Freshservice | Snipe-IT | IT Glue | 
|---|---|---|---|
| **Quick Login** | Not enough data | Not enough data | 8.9 (404 reviews) | 
| **Browser Extension** | Not enough data | Not enough data | 7.8 (393 reviews) | 
| **Mobile App Usability** | Not enough data | Not enough data | 6.7 (387 reviews) | 
| **Multi-Device Use** | Not enough data | Not enough data | 8.8 (399 reviews) | 
| **Admin Management** | Not enough data | Not enough data | 9.0 (415 reviews) | 

#### Security Measures

| Feature | Freshservice | Snipe-IT | IT Glue | 
|---|---|---|---|
| **Password Generator** | Not enough data | Not enough data | 9.1 (417 reviews) | 
| **Two-Factor Authentication** | Not enough data | Not enough data | 9.3 (431 reviews) | 
| **Security Audits** | Not enough data | Not enough data | Feature Not Available | 

#### Storage

| Feature | Freshservice | Snipe-IT | IT Glue | 
|---|---|---|---|
| **Digital Wallet** | Not enough data | Not enough data | 6.8 (333 reviews) | 
| **File Storage** | Not enough data | Not enough data | 8.2 (402 reviews) | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 8.0/10 | 844 |
| **Snipe-IT** | N/A | N/A |
| **IT Glue** | N/A | N/A |

#### Incident Management

| Feature | Freshservice | Snipe-IT | IT Glue | 
|---|---|---|---|
| **Automate Ticket Routing** | 9.1 (737 reviews) | Not enough data | Not enough data | 
| **Ticket Prioritization** | 8.9 (737 reviews) | Not enough data | Not enough data | 
| **Ticket Notifications** | 9.0 (796 reviews) | Not enough data | Not enough data | 
| **Knowledge Base** | 8.6 (729 reviews) | Not enough data | Not enough data | 
| **Knowledge Base/Ticket Integration** | 8.6 (695 reviews) | Not enough data | Not enough data | 

#### Reporting

| Feature | Freshservice | Snipe-IT | IT Glue | 
|---|---|---|---|
| **Dashboards** | 8.6 (775 reviews) | Not enough data | Not enough data | 
| **Time Tracking** | 8.2 (639 reviews) | Not enough data | Not enough data | 
| **Surveys** | 8.2 (615 reviews) | Not enough data | Not enough data | 

#### Access & Usability

| Feature | Freshservice | Snipe-IT | IT Glue | 
|---|---|---|---|
| **Mobile** | 8.4 (701 reviews) | Not enough data | Not enough data | 
| **Self Service** | 8.9 (728 reviews) | Not enough data | Not enough data | 
| **Active Directory** | 8.5 (550 reviews) | Not enough data | Not enough data | 
| **Multi-Channel Access** | 8.6 (562 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Service Desk

| Feature | Freshservice | Snipe-IT | IT Glue | 
|---|---|---|---|
| **Autonomous Task Execution** | 7.1 (8 reviews) | Not enough data | Not enough data | 
| **Multi-step Planning** | 6.7 (8 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 7.1 (8 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 7.0 (9 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 7.1 (8 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 6.7 (8 reviews) | Not enough data | Not enough data | 
| **Decision Making** | 6.7 (8 reviews) | Not enough data | Not enough data | 

### Knowledge Management

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **Snipe-IT** | N/A | N/A |
| **IT Glue** | N/A | N/A |

#### Knowledge Base

| Feature | Freshservice | Snipe-IT | IT Glue | 
|---|---|---|---|
| **Q & A** | Not enough data | Not enough data | Not enough data | 
| **Link Sharing** | Not enough data | Not enough data | Not enough data | 
| **Searchable** | Not enough data | Not enough data | Not enough data | 

#### Security

| Feature | Freshservice | Snipe-IT | IT Glue | 
|---|---|---|---|
| **Verification** | Not enough data | Not enough data | Not enough data | 
| **Role-Based Permission** | Not enough data | Not enough data | Not enough data | 
| **Public vs Private** | Not enough data | Not enough data | Not enough data | 

#### Content

| Feature | Freshservice | Snipe-IT | IT Glue | 
|---|---|---|---|
| **Trackable Analytics** | Not enough data | Not enough data | Not enough data | 
| **Import** | Not enough data | Not enough data | Not enough data | 
| **File Viewing** | Not enough data | Not enough data | Not enough data | 
| **Update Notifications** | Not enough data | Not enough data | Not enough data | 

#### Communication

| Feature | Freshservice | Snipe-IT | IT Glue | 
|---|---|---|---|
| **Social Features** | Not enough data | Not enough data | Not enough data | 
| **Tagging ** | Not enough data | Not enough data | Not enough data | 
| **Upload ** | Not enough data | Not enough data | Not enough data | 
| **Comments** | Not enough data | Not enough data | Not enough data | 

### Enterprise IT Management

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 8.2/10 | 364 |
| **Snipe-IT** | N/A | N/A |
| **IT Glue** | N/A | N/A |

#### Analysis

| Feature | Freshservice | Snipe-IT | IT Glue | 
|---|---|---|---|
| **Threat Detection** | 7.5 (173 reviews) | Not enough data | Not enough data | 

#### Platform

| Feature | Freshservice | Snipe-IT | IT Glue | 
|---|---|---|---|
| **Unified Communications Platform** | 8.3 (232 reviews) | Not enough data | Not enough data | 
| **Remote Access** | 8.2 (212 reviews) | Not enough data | Not enough data | 
| **ITIL Policy Compliance** | 8.7 (255 reviews) | Not enough data | Not enough data | 
| **Asset Tracking** | 8.4 (283 reviews) | Not enough data | Not enough data | 
| **IT Knowledge Management** | 8.7 (315 reviews) | Not enough data | Not enough data | 

#### Security

| Feature | Freshservice | Snipe-IT | IT Glue | 
|---|---|---|---|
| **Endpoint Protection** | 7.8 (178 reviews) | Not enough data | Not enough data | 
| **Patch Management** | 7.0 (107 reviews) | Not enough data | Not enough data | 
| **Disaster Recovery** | 7.5 (166 reviews) | Not enough data | Not enough data | 
| **Service Management** | 8.9 (283 reviews) | Not enough data | Not enough data | 
| **Workflow Management** | 8.8 (286 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Enterprise IT Management

| Feature | Freshservice | Snipe-IT | IT Glue | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [IT Asset Management Software](https://www.g2.com/categories/it-asset-management)

**Unique to Freshservice (8):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [IT Alerting Software](https://www.g2.com/categories/it-alerting), [Incident Management Software](https://www.g2.com/categories/incident-management), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management), [Configuration Management Tools](https://www.g2.com/categories/configuration-management), [Service Desk Software](https://www.g2.com/categories/service-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Help Desk Software](https://www.g2.com/categories/help-desk)


**Unique to IT Glue (4):** [IT Documentation Software](https://www.g2.com/categories/it-documentation), [Standard Operating Procedures Software](https://www.g2.com/categories/standard-operating-procedures), [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software), [Password Managers](https://www.g2.com/categories/password-managers)


---
## Reviewer Demographics

### By Company Size

| Segment | Freshservice | Snipe-IT | IT Glue | 
|---|---|---|---|
| **Small-Business** | 17.6% | 20.0% | 70.3% | 
| **Mid-Market** | 61.9% | 64.0% | 26.6% | 
| **Enterprise** | 20.5% | 16.0% | 3.1% | 

### By Industry

#### Freshservice

- **Information Technology and Services:** 19.8%
- **Computer Software:** 5.5%
- **Construction:** 4.5%
- **Financial Services:** 3.5%
- **Education Management:** 3.5%
- **Hospital & Health Care:** 3.5%
- **Retail:** 3.1%
- **Computer & Network Security:** 2.6%
- **Non-Profit Organization Management:** 2.4%
- **Marketing and Advertising:** 2.0%
- **Other:** 49.7%

#### Snipe-IT

- **Information Technology and Services:** 16.7%
- **Computer Software:** 12.5%
- **Primary/Secondary Education:** 8.3%
- **Financial Services:** 8.3%
- **Broadcast Media:** 4.2%
- **Computer & Network Security:** 4.2%
- **Consumer Services:** 4.2%
- **E-Learning:** 4.2%
- **Government Administration:** 4.2%
- **Government Relations:** 4.2%
- **Other:** 29.2%

#### IT Glue

- **Information Technology and Services:** 57.3%
- **Computer & Network Security:** 20.9%
- **Computer Networking:** 2.7%
- **Consulting:** 1.9%
- **Manufacturing:** 1.5%
- **Computer Software:** 1.0%
- **Computer Hardware:** 0.9%
- **Hospital & Health Care:** 0.9%
- **Information Services:** 0.9%
- **Retail:** 0.7%
- **Other:** 11.2%

---
## Alternatives

### Alternatives to Freshservice

- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (977 reviews)
- [Vivantio](https://www.g2.com/products/vivantio/reviews) — 4.3/5 stars (295 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4307 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1867 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (747 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1152 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6945 reviews)
- [PagerDuty](https://www.g2.com/products/pagerduty/reviews) — 4.5/5 stars (954 reviews)

### Alternatives to Snipe-IT

- [Lansweeper](https://www.g2.com/products/lansweeper/reviews) — 4.4/5 stars (67 reviews)
- [GLPI](https://www.g2.com/products/glpi/reviews) — 4.5/5 stars (41 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4307 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews)
- [Oomnitza](https://www.g2.com/products/oomnitza/reviews) — 4.6/5 stars (139 reviews)
- [PDQ Deploy & Inventory](https://www.g2.com/products/pdq-deploy-inventory/reviews) — 4.8/5 stars (274 reviews)
- [AssetTrack for ServiceNow](https://www.g2.com/products/ami-assettrack-for-servicenow/reviews) — 4.3/5 stars (10 reviews)
- [Hudu](https://www.g2.com/products/hudu/reviews) — 4.7/5 stars (355 reviews)
- [ServiceNow IT Asset Management](https://www.g2.com/products/servicenow-it-asset-management/reviews) — 4.3/5 stars (466 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1152 reviews)

### Alternatives to IT Glue

- [Hudu](https://www.g2.com/products/hudu/reviews) — 4.7/5 stars (355 reviews)
- [LastPass](https://www.g2.com/products/lastpass/reviews) — 4.5/5 stars (2048 reviews)
- [Confluence](https://www.g2.com/products/confluence/reviews) — 4.1/5 stars (4356 reviews)
- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (12451 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4307 reviews)
- [Keeper Password Manager](https://www.g2.com/products/keeper-password-manager/reviews) — 4.6/5 stars (1197 reviews)
- [Bitwarden](https://www.g2.com/products/bitwarden/reviews) — 4.6/5 stars (1282 reviews)
- [Guru](https://www.g2.com/products/guru/reviews) — 4.7/5 stars (2317 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews)
- [1Password](https://www.g2.com/products/1password/reviews) — 4.6/5 stars (1795 reviews)

---
## Top Discussions

### Freshservice

- Title: [How has your experience been with Freshservice support?](https://www.g2.com/discussions/how-has-your-experience-been-with-freshservice-support) — 12 comments, 1 upvote
  > **Top comment:** "So far, great.  I've only worked with them twice, but both times the answer came back within 24 hours."
- Title: [What is Freshservice used for?](https://www.g2.com/discussions/what-is-freshservice-used-for) — 3 comments, 1 upvote
  > **Top comment:** "We use it as a ticketing tool that helps us manage requests and assign them to specified employees for resolution. It also helps us track our service..."
- Title: [Whats the best way to populate our inventory?](https://www.g2.com/discussions/whats-the-best-way-to-populate-our-inventory) — 3 comments, 1 upvote
  > **Top comment:** "Hello, honestly that was the only thing I had issue with Fresh Service, there are different ways to do inventory on it, but none are perfect.
Option 1 using..."
- Title: [will you have an on premise solution?](https://www.g2.com/discussions/26729-will-you-have-an-on-premise-solution) — 2 comments, 1 upvote
  > **Top comment:** "No Sergio, we are purely a SAAS Application. But the Security concerns of On.Prem Apps are 100% resolved in Freshworks Ecosystem. As we are hosted on AWS..."
- Title: [Can we have access to our database to do some development](https://www.g2.com/discussions/24919-can-we-have-access-to-our-database-to-do-some-development) — 2 comments, 1 upvote
  > **Top comment:** "Freshservice definitely has API hooks into the Google environment.  There are also several in-app ways to create automation but you may not be able to modify..."

### Snipe-IT

- Title: [can snipe-it integrated with ticketing tool ?](https://www.g2.com/discussions/36654-can-snipe-it-integrated-with-ticketing-tool) — 1 comment, 1 upvote
  > **Top comment:** "No, it can't."

### IT Glue

- Title: [What is IT Glue used for?](https://www.g2.com/discussions/it-glue-what-is-it-glue-used-for) — 2 comments
  > **Top comment:** "It's a Knowledge Base solution.  It's an easy-to-use relational database, with several in well integrated solutions.  Focus is primarily on Microsoft and..."
- Title: [What is Glue in information technology?](https://www.g2.com/discussions/what-is-glue-in-information-technology) — 1 comment
  > **Top comment:** "IT Glue brings together all of your documentation under one roof, and links it all together. This means it's easier to create documentation, and easier to..."
- Title: [What is it glue used for?](https://www.g2.com/discussions/what-is-it-glue-used-for) — 1 comment
  > **Top comment:** "IT Glue is typically used for the documentation of IT environments, so endpoints, servers, software, passwords, vendors, users and policies/procedures. The..."
- Title: [What is ITGlue?](https://www.g2.com/discussions/what-is-itglue) — 1 comment
  > **Top comment:** "IT Glue is an IT documentation solution, typically used by MSPs or internal IT teams to document the environments they service as thoroughly as possible...."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/freshservice-vs-snipe-it-vs-it-glue)