Compare Freshservice and Siit

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Freshservice
Freshservice
(1,331)
4.6 out of 5
Freshservice
By Freshworks
Siit
Siit
(29)
5.0 out of 5
Siit
By Siit
At a Glance
Freshservice
Freshservice
Star Rating
(1,331)4.6 out of 5
Market Segments
Mid-Market (62.0% of reviews)
Information
Pros & Cons
Entry-Level Pricing
$19.00
Free Trial is available
Browse all 3 pricing plans
Siit
Siit
Star Rating
(29)5.0 out of 5
Market Segments
Small-Business (55.2% of reviews)
Information
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Siit
AI Generated Summary
AI-generated. Powered by real user reviews.
  • G2 reviewers report that Freshservice excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Siit. Users appreciate its intuitive interface and comprehensive feature set, which streamlines customer support processes effectively.
  • Users say that Freshservice's implementation process is straightforward, with many highlighting the intuitive onboarding wizard that helps teams get up and running quickly. In contrast, while Siit is noted for its simplicity, it lacks the extensive features that Freshservice offers, which can limit its utility for larger teams.
  • Reviewers mention that Freshservice provides robust support across multiple departments, not just IT. This versatility has been beneficial for organizations looking to consolidate their support systems, whereas Siit is primarily focused on conversational support, which may not meet all users' needs.
  • According to verified reviews, Freshservice users appreciate the platform's ability to integrate various tools into one solution, reducing the need for multiple applications. Siit, while praised for its AI capabilities, is often seen as a more niche solution that may not offer the same breadth of functionality.
  • Users highlight that Freshservice's quality of support is consistently rated highly, with many noting the responsiveness and helpfulness of the support team. In comparison, Siit has received perfect scores for support quality, but its smaller user base may limit the breadth of experiences shared.
  • Reviewers indicate that Freshservice's extensive feature set, including ticket routing and prioritization, enhances daily operations for teams. Siit, while effective in its AI-driven approach, may not provide the same level of detailed ticket management features that many users find essential.
Pricing
Entry-Level Pricing
Freshservice
STARTER
$19.00
Browse all 3 pricing plans
Siit
No pricing available
Free Trial
Freshservice
Free Trial is available
Siit
Free Trial is available
Ratings
Meets Requirements
8.9
1,183
9.9
26
Ease of Use
9.2
1,187
9.9
26
Ease of Setup
8.8
971
9.9
13
Ease of Admin
9.0
958
9.7
12
Quality of Support
9.0
1,143
9.9
24
Has the product been a good partner in doing business?
9.1
933
10.0
12
Product Direction (% positive)
9.5
1,165
10.0
25
Features by Category
Help DeskHide 24 FeaturesShow 24 Features
Not enough data
Not enough data
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Service Management (ITSM) ToolsHide 22 FeaturesShow 22 Features
8.4
446
Not enough data
Administration
8.6
324
|
Verified
Not enough data
8.4
351
|
Verified
Not enough data
8.3
375
|
Verified
Not enough data
Service Desk
9.5
409
|
Verified
Not enough data
9.1
377
|
Verified
Not enough data
8.8
373
|
Verified
Not enough data
Management
8.5
313
|
Verified
Not enough data
8.9
319
|
Verified
Not enough data
8.8
283
|
Verified
Not enough data
8.5
290
|
Verified
Not enough data
8.1
228
|
Verified
Not enough data
Functionality
9.5
342
|
Verified
Not enough data
8.7
269
|
Verified
Not enough data
8.7
267
|
Verified
Not enough data
8.8
310
|
Verified
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
7.9
8
Not enough data
6.9
8
Not enough data
8.5
13
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
8.1
9
Not enough data
8.0
9
Not enough data
HR Service DeliveryHide 15 FeaturesShow 15 Features
Not enough data
9.9
12
Customization
Not enough data
9.9
12
Not enough data
10.0
12
HR Content
Not enough data
9.9
12
Not enough data
10.0
12
Not enough data
10.0
12
Logistics
Not enough data
10.0
11
Not enough data
9.9
12
Not enough data
9.7
11
Management
Not enough data
10.0
12
Not enough data
9.9
12
Not enough data
10.0
11
Not enough data
9.9
12
Not enough data
9.6
12
Generative AI
Not enough data
9.4
9
Not enough data
9.6
9
Incident ManagementHide 16 FeaturesShow 16 Features
7.4
368
Not enough data
Monitoring
8.3
267
|
Verified
Not enough data
8.6
303
|
Verified
Not enough data
8.8
320
|
Verified
Not enough data
6.1
26
Not enough data
Management Tools
9.0
341
|
Verified
Not enough data
8.9
331
Not enough data
8.5
295
|
Verified
Not enough data
Generative AI
7.8
137
Not enough data
7.8
136
Not enough data
Agentic AI - Incident Management
5.6
6
Not enough data
5.6
6
Not enough data
5.8
6
Not enough data
7.0
5
Not enough data
6.3
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
AIOps PlatformsHide 18 FeaturesShow 18 Features
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Issue Resolution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Asset ManagementHide 18 FeaturesShow 18 Features
Not enough data
Not enough data
Asset Inventory
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
ChatbotsHide 14 FeaturesShow 14 Features
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Customer Self-ServiceHide 17 FeaturesShow 17 Features
6.9
152
Not enough data
Generative AI
7.2
76
Not enough data
Self-Service Experience
8.4
139
Not enough data
8.7
133
Not enough data
7.1
113
Not enough data
7.6
115
Not enough data
8.2
134
Not enough data
Self-Service Platform
8.5
135
Not enough data
8.7
140
Not enough data
7.1
108
Not enough data
8.1
130
Not enough data
Agentic AI - Customer Self-Service
6.0
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.0
5
Not enough data
5.3
5
Not enough data
IT AlertingHide 8 FeaturesShow 8 Features
7.1
70
Not enough data
Generative AI
7.7
70
Not enough data
Agentic AI - IT Alerting
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
AI IT AgentsHide 16 FeaturesShow 16 Features
Not enough data
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Service DeskHide 19 FeaturesShow 19 Features
8.0
843
9.5
14
Incident Management
9.1
737
10.0
14
8.9
737
9.8
14
9.0
795
9.9
14
8.6
728
9.5
13
8.6
694
9.6
13
Reporting
8.6
775
10.0
14
8.2
639
8.9
14
8.2
615
9.0
14
Access & Usability
8.4
701
8.7
13
8.9
727
9.8
14
8.5
550
9.4
14
8.6
562
9.4
14
Agentic AI - Service Desk
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
7.0
9
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
6.7
8
Not enough data
Enterprise IT ManagementHide 18 FeaturesShow 18 Features
8.2
364
Not enough data
Analysis
7.5
173
Not enough data
Platform
8.3
232
Not enough data
8.2
212
Not enough data
8.7
255
Not enough data
8.4
283
Not enough data
8.7
315
Not enough data
Security
7.8
178
Not enough data
7.0
107
Not enough data
7.5
166
Not enough data
8.9
283
Not enough data
8.8
286
Not enough data
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI AgentsHide 7 FeaturesShow 7 Features
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshservice
Freshservice
Siit
Siit
Freshservice and Siit are categorized as IT Service Management (ITSM) Tools, IT Asset Management, and Service Desk
Unique Categories
Freshservice
Siit
Reviews
Reviewers' Company Size
Freshservice
Freshservice
Small-Business(50 or fewer emp.)
17.6%
Mid-Market(51-1000 emp.)
62.0%
Enterprise(> 1000 emp.)
20.4%
Siit
Siit
Small-Business(50 or fewer emp.)
55.2%
Mid-Market(51-1000 emp.)
44.8%
Enterprise(> 1000 emp.)
0%
Reviewers' Industry
Freshservice
Freshservice
Information Technology and Services
19.7%
Computer Software
5.5%
Construction
4.5%
Financial Services
3.5%
Education Management
3.5%
Other
63.3%
Siit
Siit
Computer Software
27.6%
Information Technology and Services
13.8%
Marketing and Advertising
10.3%
Media Production
6.9%
Human Resources
6.9%
Other
34.5%
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Freshservice
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Siit
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Discussions
Freshservice
Freshservice Discussions
How has your experience been with Freshservice support?
12 Comments
PB
So far, great. I've only worked with them twice, but both times the answer came back within 24 hours.Read more
What is Freshservice used for?
3 Comments
AN
We use it as a ticketing tool that helps us manage requests and assign them to specified employees for resolution. It also helps us track our service...Read more
Whats the best way to populate our inventory?
3 Comments
DO
Hello, honestly that was the only thing I had issue with Fresh Service, there are different ways to do inventory on it, but none are perfect. Option 1 using...Read more
See all discussions
Siit
Siit Discussions
Monty the Mongoose crying
Siit has no discussions with answers
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Freshservice
Freshservice
Siit
Siit