# Freshservice vs ServiceTeam ITSM Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Freshservice excels in overall user satisfaction, boasting a significantly higher rating compared to ServiceTeam ITSM. Users appreciate its intuitive interface and comprehensive features, such as ticket categories and SLAs, which enhance organization and time management.
- **Users say** that Freshservice offers a smoother implementation process, with many highlighting the clear documentation and onboarding support that make it easier to get started. In contrast, some ServiceTeam ITSM users have noted challenges with setup, despite finding the platform easy to navigate once established.
- **According to verified reviews** , Freshservice shines in its quality of support, receiving high marks for responsiveness and helpfulness. Users have praised the integration capabilities with existing systems, while ServiceTeam ITSM users have expressed satisfaction with customer support but noted that it may not be as robust as Freshservice's offerings.
- **Reviewers mention** that Freshservice's reporting and analytics features are particularly strong, allowing for effective monitoring and decision-making. Users have highlighted the Analytics/Dashboard module as a key asset, while ServiceTeam ITSM users have found its reporting capabilities to be adequate but not as comprehensive.
- **G2 reviewers indicate** that Freshservice provides a more versatile self-service portal, which significantly reduces the volume of email traffic and enhances user experience. ServiceTeam ITSM's self-service features are appreciated, but users feel they could benefit from further enhancements to match the level of Freshservice.
- **Users report** that Freshservice's automation features, such as ticket routing and prioritization, are highly effective, contributing to improved workflow efficiency. While ServiceTeam ITSM offers automation as well, users have noted that Freshservice's implementation of these features is more seamless and user-friendly.



| | Freshservice | ServiceTeam ITSM | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 3.9 out of 5 | 
| **Total Reviews** | 1,337 | 18 | 
| **Largest Market Segment** | Mid-Market (61.9% of reviews) | Mid-Market (47.1% of reviews) | 
| **Entry Level Price** | $19.00 | $45.00 1 Users Per Month | 

---
## Top Pros & Cons

### Freshservice

Pros:
- Ease of Use (229 reviews)
- Features (116 reviews)

Cons:
- Missing Features (83 reviews)
- Limited Features (56 reviews)

### ServiceTeam ITSM

Pros:
- Automation (2 reviews)
- Case Management (2 reviews)

Cons:
- Clunky Interface (1 reviews)
- Complex Administration (1 reviews)

---
## Ratings Comparison
| Rating | Freshservice | ServiceTeam ITSM | 
|---|---|---|
  | **Meets Requirements** | 8.9 (1186 reviews) | 7.6 (14 reviews) | 
  | **Ease of Use** | 9.2 (1191 reviews) | 7.9 (14 reviews) | 
  | **Ease of Setup** | 8.8 (976 reviews) | 6.8 (12 reviews) | 
  | **Ease of Admin** | 9.0 (958 reviews) | 7.2 (9 reviews) | 
  | **Quality of Support** | 9.0 (1146 reviews) | 8.5 (13 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (933 reviews) | 8.5 (9 reviews) | 
  | **Product Direction (% positive)** | 9.5 (1169 reviews) | 7.7 (15 reviews) | 

---
## Pricing

### Freshservice

#### Entry-Level Pricing

Plan: STARTER

Price: $19.00

Description: For getting started

Key Features:
- Incident Management
- Knowledge Base
- Self Service Portal

[Browse all 3 editions](https://www.g2.com/products/freshservice/pricing)

#### Free Trial

Yes

### ServiceTeam ITSM

#### Entry-Level Pricing

Plan: ServiceTeam ITSM Professional

Price: $45.00 1 Users Per Month

Description: Capabilities include:

Key Features:
- Incident, Problem, Service Request, Agreement/Contract and Configuration Management
- Codeless Configuration
- Management and Service Desk Dashboards and Reporting, including Power BI reports

[Browse all 2 editions](https://www.g2.com/products/serviceteam-itsm/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **ServiceTeam ITSM** | 8.0/10 | 11 |

#### Ticket and Case Management

| Feature | Freshservice | ServiceTeam ITSM | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | 8.2 (10 reviews) | 
| **Ticket response user experience** | Not enough data | 8.3 (9 reviews) | 
| **Workflow** | Not enough data | 8.0 (9 reviews) | 
| **Response Automation** | Not enough data | 8.3 (10 reviews) | 
| **SLA Management** | Not enough data | 8.3 (9 reviews) | 
| **Attachments/Screencasts** | Not enough data | 6.8 (10 reviews) | 
| **Ticket Collaboration** | Not enough data | 8.0 (10 reviews) | 
| **Customer and Contacts Database** | Not enough data | 9.1 (9 reviews) | 

#### Generative AI

| Feature | Freshservice | ServiceTeam ITSM | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Freshservice | ServiceTeam ITSM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Freshservice | ServiceTeam ITSM | 
|---|---|---|
| **Customer Portal** | Not enough data | 7.4 (9 reviews) | 
| **Email to Case** | Not enough data | 8.9 (9 reviews) | 
| **Chat/Live Support** | Not enough data | 7.1 (8 reviews) | 
| **Social Integration** | Not enough data | 6.7 (8 reviews) | 
| **Voice** | Not enough data | 6.7 (7 reviews) | 

#### Platform

| Feature | Freshservice | ServiceTeam ITSM | 
|---|---|---|
| **Mobile User Support** | Not enough data | 6.5 (9 reviews) | 
| **Customization ** | Not enough data | 8.8 (10 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.8 (10 reviews) | 
| **Integration** | Not enough data | 8.8 (10 reviews) | 
| **Reporting** | Not enough data | 7.8 (9 reviews) | 
| **Dashboards** | Not enough data | 7.8 (9 reviews) | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 8.4/10 | 449 |
| **ServiceTeam ITSM** | 7.5/10 | 8 |

#### Administration

| Feature | Freshservice | ServiceTeam ITSM | 
|---|---|---|
| **Change Management** | 8.6 (324 reviews) ✓ Verified | 7.1 (7 reviews) | 
| **Asset Management** | 8.4 (352 reviews) ✓ Verified | 7.1 (8 reviews) | 
| **Reports & Analytics** | 8.3 (376 reviews) ✓ Verified | 7.9 (7 reviews) | 

#### Service Desk

| Feature | Freshservice | ServiceTeam ITSM | 
|---|---|---|
| **Help Desk** | 9.4 (411 reviews) ✓ Verified | 8.6 (7 reviews) | 
| **Incident Reports** | 9.1 (377 reviews) ✓ Verified | 7.1 (7 reviews) | 
| **Process Workflow** | 8.8 (373 reviews) ✓ Verified | 7.9 (7 reviews) | 

#### Management

| Feature | Freshservice | ServiceTeam ITSM | 
|---|---|---|
| **Reporting** | 8.5 (315 reviews) ✓ Verified | 7.5 (6 reviews) | 
| **Administration Console** | 8.9 (320 reviews) ✓ Verified | 7.7 (8 reviews) | 
| **Access Management** | 8.8 (283 reviews) ✓ Verified | Feature Not Available | 
| **Asset Management** | 8.5 (291 reviews) ✓ Verified | 7.3 (8 reviews) | 
| **Policy Dictation** | 8.1 (228 reviews) ✓ Verified | 6.9 (7 reviews) | 

#### Functionality

| Feature | Freshservice | ServiceTeam ITSM | 
|---|---|---|
| **Ticketing System** | 9.5 (344 reviews) ✓ Verified | 8.3 (8 reviews) | 
| **Performance Logging** | 8.7 (269 reviews) ✓ Verified | Feature Not Available | 
| **Alerting** | 8.7 (267 reviews) ✓ Verified | 6.4 (7 reviews) | 
| **Automation** | 8.8 (311 reviews) ✓ Verified | 7.9 (8 reviews) | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Freshservice | ServiceTeam ITSM | 
|---|---|---|
| **Autonomous Task Execution** | 7.9 (8 reviews) | Not enough data | 
| **Multi-step Planning** | 6.9 (8 reviews) | Not enough data | 
| **Cross-system Integration** | 8.5 (13 reviews) | Not enough data | 
| **Adaptive Learning** | 7.4 (7 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.1 (7 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (9 reviews) | Not enough data | 
| **Decision Making** | 8.0 (9 reviews) | Not enough data | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 7.4/10 | 368 |
| **ServiceTeam ITSM** | 7.7/10 | 7 |

#### Monitoring

| Feature | Freshservice | ServiceTeam ITSM | 
|---|---|---|
| **Constant Monitoring** | 8.3 (267 reviews) ✓ Verified | 8.1 (6 reviews) | 
| **Timely Alerts** | 8.6 (303 reviews) ✓ Verified | 7.5 (6 reviews) | 
| **TIcket Accuracy** | 8.8 (320 reviews) ✓ Verified | 7.8 (6 reviews) | 
| **AI Monitoring** | 6.1 (26 reviews) | Not enough data | 

#### Management Tools

| Feature | Freshservice | ServiceTeam ITSM | 
|---|---|---|
| **Ticket Assignment** | 9.0 (341 reviews) ✓ Verified | 7.6 (7 reviews) | 
| **Standardization** | 8.9 (331 reviews) | 8.6 (6 reviews) | 
| **Lifecycle Visualization** | 8.5 (295 reviews) ✓ Verified | 6.4 (6 reviews) | 

#### Generative AI

| Feature | Freshservice | ServiceTeam ITSM | 
|---|---|---|
| **AI Text Generation** | 7.8 (137 reviews) | Not enough data | 
| **AI Text Summarization** | 7.8 (136 reviews) | Not enough data | 

#### Agentic AI - Incident Management

| Feature | Freshservice | ServiceTeam ITSM | 
|---|---|---|
| **Autonomous Task Execution** | 5.6 (6 reviews) | Not enough data | 
| **Multi-step Planning** | 5.6 (6 reviews) | Not enough data | 
| **Cross-system Integration** | 5.8 (6 reviews) | Not enough data | 
| **Adaptive Learning** | 7.0 (5 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.3 (5 reviews) | Not enough data | 
| **Proactive Assistance** | 7.0 (5 reviews) | Not enough data | 
| **Decision Making** | 7.0 (5 reviews) | Not enough data | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **ServiceTeam ITSM** | N/A | N/A |

#### Asset Inventory

| Feature | Freshservice | ServiceTeam ITSM | 
|---|---|---|
| **Hardware Asset Inventory** | Not enough data | Not enough data | 
| **Software Asset Inventory** | Not enough data | Not enough data | 
| **Cloud Asset Inventory** | Not enough data | Not enough data | 
| **Mobile Asset Inventory** | Not enough data | Not enough data | 
| **Asset Discovery** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Freshservice | ServiceTeam ITSM | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Generation** | Not enough data | Not enough data | 

#### Agentic AI - IT Asset Management

| Feature | Freshservice | ServiceTeam ITSM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Management

| Feature | Freshservice | ServiceTeam ITSM | 
|---|---|---|
| **Central Dashboard** | Not enough data | Not enough data | 
| **Asset Policy Management** | Not enough data | Not enough data | 
| **Risk Management** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 6.9/10 | 153 |
| **ServiceTeam ITSM** | N/A | N/A |

#### Generative AI

| Feature | Freshservice | ServiceTeam ITSM | 
|---|---|---|
| **AI Text Summarization** | 7.2 (76 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | Freshservice | ServiceTeam ITSM | 
|---|---|---|
| **Knowledge Base** | 8.4 (140 reviews) | Not enough data | 
| **Searchable Articles** | 8.7 (134 reviews) | Not enough data | 
| **Community Forums** | 7.1 (113 reviews) | Not enough data | 
| **Mobile Optimization** | 7.6 (115 reviews) | Not enough data | 
| **Personalization** | 8.2 (134 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | Freshservice | ServiceTeam ITSM | 
|---|---|---|
| **Branding** | 8.5 (135 reviews) | Not enough data | 
| **Automation** | 8.7 (140 reviews) | Not enough data | 
| **Artificial Intelligence** | 7.1 (108 reviews) | Not enough data | 
| **Integrations** | 8.1 (130 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Freshservice | ServiceTeam ITSM | 
|---|---|---|
| **Autonomous Task Execution** | 6.0 (5 reviews) | Not enough data | 
| **Multi-step Planning** | 5.3 (5 reviews) | Not enough data | 
| **Cross-system Integration** | 5.3 (5 reviews) | Not enough data | 
| **Adaptive Learning** | 5.3 (5 reviews) | Not enough data | 
| **Natural Language Interaction** | 5.3 (5 reviews) | Not enough data | 
| **Proactive Assistance** | 5.0 (5 reviews) | Not enough data | 
| **Decision Making** | 5.3 (5 reviews) | Not enough data | 

### IT Alerting

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 7.1/10 | 70 |
| **ServiceTeam ITSM** | N/A | N/A |

#### Generative AI

| Feature | Freshservice | ServiceTeam ITSM | 
|---|---|---|
| **AI Text Generation** | 7.7 (70 reviews) | Not enough data | 

#### Agentic AI - IT Alerting

| Feature | Freshservice | ServiceTeam ITSM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | 7.0 (5 reviews) | Not enough data | 
| **Cross-system Integration** | 7.0 (5 reviews) | Not enough data | 
| **Adaptive Learning** | 7.0 (5 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | 7.0 (5 reviews) | Not enough data | 
| **Decision Making** | 7.0 (5 reviews) | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 8.0/10 | 844 |
| **ServiceTeam ITSM** | 7.3/10 | 9 |

#### Incident Management

| Feature | Freshservice | ServiceTeam ITSM | 
|---|---|---|
| **Automate Ticket Routing** | 9.1 (737 reviews) | 8.0 (9 reviews) | 
| **Ticket Prioritization** | 8.9 (737 reviews) | 8.0 (9 reviews) | 
| **Ticket Notifications** | 9.0 (796 reviews) | 7.5 (8 reviews) | 
| **Knowledge Base** | 8.6 (729 reviews) | 6.7 (9 reviews) | 
| **Knowledge Base/Ticket Integration** | 8.6 (695 reviews) | 6.7 (8 reviews) | 

#### Reporting

| Feature | Freshservice | ServiceTeam ITSM | 
|---|---|---|
| **Dashboards** | 8.6 (775 reviews) | 7.0 (9 reviews) | 
| **Time Tracking** | 8.2 (639 reviews) | 7.2 (9 reviews) | 
| **Surveys** | 8.2 (615 reviews) | 6.3 (9 reviews) | 

#### Access & Usability

| Feature | Freshservice | ServiceTeam ITSM | 
|---|---|---|
| **Mobile** | 8.4 (701 reviews) | 6.9 (9 reviews) | 
| **Self Service** | 8.9 (728 reviews) | 7.8 (9 reviews) | 
| **Active Directory** | 8.5 (550 reviews) | 8.0 (9 reviews) | 
| **Multi-Channel Access** | 8.6 (562 reviews) | 7.6 (9 reviews) | 

#### Agentic AI - Service Desk

| Feature | Freshservice | ServiceTeam ITSM | 
|---|---|---|
| **Autonomous Task Execution** | 7.1 (8 reviews) | Not enough data | 
| **Multi-step Planning** | 6.7 (8 reviews) | Not enough data | 
| **Cross-system Integration** | 7.1 (8 reviews) | Not enough data | 
| **Adaptive Learning** | 7.0 (9 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.1 (8 reviews) | Not enough data | 
| **Proactive Assistance** | 6.7 (8 reviews) | Not enough data | 
| **Decision Making** | 6.7 (8 reviews) | Not enough data | 

### Enterprise IT Management

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 8.2/10 | 364 |
| **ServiceTeam ITSM** | N/A | N/A |

#### Analysis

| Feature | Freshservice | ServiceTeam ITSM | 
|---|---|---|
| **Threat Detection** | 7.5 (173 reviews) | Not enough data | 

#### Platform

| Feature | Freshservice | ServiceTeam ITSM | 
|---|---|---|
| **Unified Communications Platform** | 8.3 (232 reviews) | Not enough data | 
| **Remote Access** | 8.2 (212 reviews) | Not enough data | 
| **ITIL Policy Compliance** | 8.7 (255 reviews) | Not enough data | 
| **Asset Tracking** | 8.4 (283 reviews) | Not enough data | 
| **IT Knowledge Management** | 8.7 (315 reviews) | Not enough data | 

#### Security

| Feature | Freshservice | ServiceTeam ITSM | 
|---|---|---|
| **Endpoint Protection** | 7.8 (178 reviews) | Not enough data | 
| **Patch Management** | 7.0 (107 reviews) | Not enough data | 
| **Disaster Recovery** | 7.5 (166 reviews) | Not enough data | 
| **Service Management** | 8.9 (283 reviews) | Not enough data | 
| **Workflow Management** | 8.8 (286 reviews) | Not enough data | 

#### Agentic AI - Enterprise IT Management

| Feature | Freshservice | ServiceTeam ITSM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (6):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [IT Alerting Software](https://www.g2.com/categories/it-alerting), [Incident Management Software](https://www.g2.com/categories/incident-management), [Configuration Management Tools](https://www.g2.com/categories/configuration-management), [Service Desk Software](https://www.g2.com/categories/service-desk), [Help Desk Software](https://www.g2.com/categories/help-desk)

**Unique to Freshservice (3):** [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)



---
## Reviewer Demographics

### By Company Size

| Segment | Freshservice | ServiceTeam ITSM | 
|---|---|---|
| **Small-Business** | 17.6% | 29.4% | 
| **Mid-Market** | 61.9% | 47.1% | 
| **Enterprise** | 20.5% | 23.5% | 

### By Industry

#### Freshservice

- **Information Technology and Services:** 19.8%
- **Computer Software:** 5.5%
- **Construction:** 4.5%
- **Financial Services:** 3.5%
- **Education Management:** 3.5%
- **Hospital & Health Care:** 3.4%
- **Retail:** 3.1%
- **Computer & Network Security:** 2.6%
- **Non-Profit Organization Management:** 2.4%
- **Marketing and Advertising:** 2.0%
- **Other:** 49.7%

#### ServiceTeam ITSM

- **Information Technology and Services:** 29.4%
- **Computer Software:** 29.4%
- **Manufacturing:** 5.9%
- **Consulting:** 5.9%
- **Internet:** 5.9%
- **Import and Export:** 5.9%
- **Government Administration:** 5.9%
- **Financial Services:** 5.9%
- **Banking:** 5.9%

---
## Alternatives

### Alternatives to Freshservice

- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews)
- [Vivantio](https://www.g2.com/products/vivantio/reviews) — 4.3/5 stars (295 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4404 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1898 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (785 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (752 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1214 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6995 reviews)
- [PagerDuty](https://www.g2.com/products/pagerduty/reviews) — 4.5/5 stars (966 reviews)

### Alternatives to ServiceTeam ITSM

- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1898 reviews)
- [Autotask](https://www.g2.com/products/autotask/reviews) — 4.2/5 stars (613 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews)
- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (13070 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1214 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (785 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (752 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4404 reviews)
- [PagerDuty](https://www.g2.com/products/pagerduty/reviews) — 4.5/5 stars (966 reviews)
- [SolarWinds Observability](https://www.g2.com/products/solarwinds-worldwide-llc-solarwinds-observability/reviews) — 4.3/5 stars (855 reviews)

---
## Top Discussions

### Freshservice

- Title: [How has your experience been with Freshservice support?](https://www.g2.com/discussions/how-has-your-experience-been-with-freshservice-support) — 12 comments, 1 upvote
  > **Top comment:** "So far, great.  I've only worked with them twice, but both times the answer came back within 24 hours."
- Title: [What is Freshservice used for?](https://www.g2.com/discussions/what-is-freshservice-used-for) — 3 comments, 1 upvote
  > **Top comment:** "We use it as a ticketing tool that helps us manage requests and assign them to specified employees for resolution. It also helps us track our service..."
- Title: [Whats the best way to populate our inventory?](https://www.g2.com/discussions/whats-the-best-way-to-populate-our-inventory) — 3 comments, 1 upvote
  > **Top comment:** "Hello, honestly that was the only thing I had issue with Fresh Service, there are different ways to do inventory on it, but none are perfect.
Option 1 using..."
- Title: [will you have an on premise solution?](https://www.g2.com/discussions/26729-will-you-have-an-on-premise-solution) — 2 comments, 1 upvote
  > **Top comment:** "No Sergio, we are purely a SAAS Application. But the Security concerns of On.Prem Apps are 100% resolved in Freshworks Ecosystem. As we are hosted on AWS..."
- Title: [Can we have access to our database to do some development](https://www.g2.com/discussions/24919-can-we-have-access-to-our-database-to-do-some-development) — 2 comments, 1 upvote
  > **Top comment:** "Freshservice definitely has API hooks into the Google environment.  There are also several in-app ways to create automation but you may not be able to modify..."

### ServiceTeam ITSM

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/freshservice-vs-serviceteam-itsm)