Compare Freshservice and ServicePRO 
Featured Products
At a Glance
Market Segments
Mid-Market (62.2% of reviews)
Mid-Market (63.6% of reviews)
Entry-Level Pricing
$19.00
No pricing available
Freshservice
Star Rating
(1,315)4.6 out of 5
Market Segments
Mid-Market (62.2% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00
Free Trial is available
Browse all 3 pricing plansServicePRO
Star Rating
(11)3.3 out of 5
Market Segments
Mid-Market (63.6% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about ServicePROSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshservice excels in user satisfaction, boasting a significantly higher overall rating compared to ServicePRO. Users appreciate its intuitive interface and the ability to streamline customer support processes, making it a preferred choice for many organizations.
- According to verified reviews, Freshservice's implementation process is praised for its speed and ease, with users highlighting features like the onboarding wizard that simplifies setup. In contrast, ServicePRO has fewer reviews, making it harder to gauge its implementation experience.
- Users say that Freshservice offers a wide range of features that allow for consolidation of multiple applications into one platform, enhancing efficiency. This versatility is particularly beneficial for organizations looking to support various departments beyond just IT, unlike ServicePRO, which is noted for its basic ticketing capabilities.
- Reviewers mention that Freshservice shines in its quality of support, receiving high marks for responsiveness and helpfulness. Users have noted that the platform has been a reliable partner in their business operations, while ServicePRO's support quality is perceived as adequate but not as robust.
- G2 reviewers highlight Freshservice's strong performance in areas like incident reporting and help desk functionality, with users noting that these features significantly enhance their operational workflows. ServicePRO, while functional, does not match the depth of features available in Freshservice.
- According to recent user feedback, ServicePRO is recognized for its user-friendly interface, making it easy for end-users to submit tickets. However, it lacks the advanced features and customization options that Freshservice provides, which can limit its effectiveness in more complex environments.
Pricing
Entry-Level Pricing
Freshservice
STARTER
$19.00
For getting started
- Incident Management
- Knowledge Base
- Self Service Portal
ServicePRO
No pricing availableFree Trial
Freshservice
Free Trial is available
ServicePRO
Free Trial is available
Ratings
Meets Requirements
8.9
1,172
8.0
10
Ease of Use
9.2
1,175
7.4
9
Ease of Setup
8.8
959
Not enough data
Ease of Admin
9.0
959
Not enough data
Quality of Support
9.0
1,132
8.0
10
Has the product been a good partner in doing business?
9.1
934
Not enough data
Product Direction (% positive)
9.5
1,159
6.1
9
Features by Category
Administration
8.6
321
|
Verified
7.0
5
8.4
345
|
Verified
7.0
5
8.4
373
|
Verified
7.8
6
Service Desk
9.4
403
|
Verified
8.8
7
9.1
376
|
Verified
8.3
6
8.8
369
|
Verified
7.3
5
Management
8.5
312
|
Verified
8.1
6
8.9
318
|
Verified
9.0
5
8.8
282
|
Verified
7.3
5
8.5
286
|
Verified
8.0
5
8.1
229
|
Verified
8.0
5
Functionality
9.4
334
|
Verified
8.1
6
8.7
270
|
Verified
8.0
5
8.7
267
|
Verified
8.3
5
8.8
303
|
Verified
7.7
5
Agentic AI - IT Service Management (ITSM) Tools
7.9
8
Not enough data
6.9
8
Not enough data
7.9
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
8.1
9
Not enough data
8.0
9
Not enough data
Monitoring
8.3
268
|
Verified
Not enough data
8.6
304
|
Verified
Not enough data
8.8
321
|
Verified
Not enough data
6.1
26
Not enough data
Management Tools
9.0
342
|
Verified
Not enough data
8.9
332
Not enough data
8.5
296
|
Verified
Not enough data
Generative AI
7.8
137
Not enough data
7.8
136
Not enough data
Agentic AI - Incident Management
5.6
6
Not enough data
5.6
6
Not enough data
5.8
6
Not enough data
7.0
5
Not enough data
6.3
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Asset Inventory
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.2
76
Not enough data
Self-Service Experience
8.4
138
Not enough data
8.7
133
Not enough data
7.1
113
Not enough data
7.6
115
Not enough data
8.2
134
Not enough data
Self-Service Platform
8.5
135
Not enough data
8.7
139
Not enough data
7.1
108
Not enough data
8.1
130
Not enough data
Agentic AI - Customer Self-Service
6.0
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.0
5
Not enough data
5.3
5
Not enough data
Generative AI
7.7
70
Not enough data
Agentic AI - IT Alerting
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Incident Management
9.1
737
Not enough data
8.9
740
Not enough data
9.0
794
Not enough data
8.6
730
Not enough data
8.6
694
Not enough data
Reporting
8.6
775
Not enough data
8.2
638
Not enough data
8.2
617
Not enough data
Access & Usability
8.4
703
Not enough data
8.9
726
Not enough data
8.5
551
Not enough data
8.7
563
Not enough data
Agentic AI - Service Desk
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
6.7
8
Not enough data
Analysis
7.6
175
Not enough data
Platform
8.3
231
Not enough data
8.2
214
Not enough data
8.7
257
Not enough data
8.4
285
Not enough data
8.7
317
Not enough data
Security
7.8
180
Not enough data
7.0
109
Not enough data
7.5
168
Not enough data
8.9
285
Not enough data
8.8
288
Not enough data
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshservice and ServicePRO are categorized as IT Service Management (ITSM) Tools and Service Desk
Unique Categories
Freshservice is categorized as IT Asset Management, IT Alerting, Incident Management, Enterprise IT Management, Customer Self-Service, and Configuration Management
ServicePRO has no unique categories
Reviews
Reviewers' Company Size
Freshservice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServicePRO
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.7%
Computer Software
5.6%
Construction
4.4%
Education Management
3.6%
Hospital & Health Care
3.5%
Other
63.3%
Recreational Facilities and Services
18.2%
Information Technology and Services
18.2%
Insurance
9.1%
Hospital & Health Care
9.1%
Higher Education
9.1%
Other
36.4%
Alternatives
Discussions
How has your experience been with Freshservice support?
12 Comments
DM
I have interacted with them a number of times. Often they respond within the hour. They are always helpful and available to get onto zoom sessions to explain...Read more
Whats the best way to populate our inventory?
3 Comments
PB
Deploying the Freshservice Discovery Agent via GPO did the trick for...Read more
What is Freshservice used for?
3 Comments
JR
<p>IT Service Management aligned with ITIL4 framework. From ticketing system to project management, Fresh Service it's a global solution perfect for managing...Read more
ServicePRO has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
