Compare Freshservice vs ServiceNow ITSM

See this
comparison of Freshservice vs. ServiceNow ITSM
based on data from user reviews. Freshservice rates 4.6/5 stars with 576 reviews. ServiceNow ITSM rates 4.0/5 stars with 19 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
BLOSSOM
$19
/agent/month billed yearly
 
GARDEN
$49
/agent/month billed yearly
 
ESTATE
$79
/agent/month billed yearly
 
FOREST
$99
/agent billed yearly
 
Free Trial
Free Trial Unavailable
Freshservice
BLOSSOM
$19/agent/month billed yearly
GARDEN
$49/agent/month billed yearly
ESTATE
$79/agent/month billed yearly
FOREST
$99/agent billed yearly
Free Trial
ServiceNow ITSM
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.9
8.6
Ease of Use
Ease of Use
9.3
7.9
Ease of Setup
Ease of Setup
8.9
7.3
Ease of Admin
Ease of Admin
9.1
8.0
Quality of Support
Quality of Support
9.2
8.5
Ease of Doing Business With
Ease of Doing Business With
9.2
9.0
Product Direction (% positive)
Product Direction (% positive)
9.3
7.8
Meets Requirements
Freshservice
8.9
ServiceNow ITSM
8.6
Ease of Use
Freshservice
9.3
ServiceNow ITSM
7.9
Ease of Setup
Freshservice
8.9
ServiceNow ITSM
7.3
Ease of Admin
Freshservice
9.1
ServiceNow ITSM
8.0
Quality of Support
Freshservice
9.2
ServiceNow ITSM
8.5
Ease of Doing Business With
Freshservice
9.2
ServiceNow ITSM
9.0
Product Direction (% positive)
Freshservice
9.3
ServiceNow ITSM
7.8

Features

Administration
Change Management
Freshservice
8.7
ServiceNow ITSM
8.5
Asset Management
Freshservice
8.3
ServiceNow ITSM
8.5
Reports & Analytics
Freshservice
8.6
ServiceNow ITSM
8.2
Service Desk
Help Desk
Freshservice
9.5
ServiceNow ITSM
8.6
Incident Reports
Freshservice
9.3
ServiceNow ITSM
8.7
Process Workflow
Freshservice
9.0
ServiceNow ITSM
8.7
Management
Reporting
Freshservice
8.8
ServiceNow ITSM
Not enough data available
Administration Console
Freshservice
9.1
ServiceNow ITSM
Not enough data available
Access Management
Freshservice
9.3
ServiceNow ITSM
Not enough data available
Asset Management
Freshservice
8.6
ServiceNow ITSM
Not enough data available
Policy Dictation
Freshservice
8.6
ServiceNow ITSM
Not enough data available
Functionality
Ticketing System
Freshservice
9.8
ServiceNow ITSM
Not enough data available
Performance Logging
Freshservice
9.4
ServiceNow ITSM
Not enough data available
Alerting
Freshservice
9.3
ServiceNow ITSM
Not enough data available
Automation
Freshservice
9.0
ServiceNow ITSM
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
20.5%
0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
59.8%
15.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
19.7%
84.2%
Freshservice
Small-Business
20.5%
Mid-Market
59.8%
Enterprise
19.7%
ServiceNow ITSM
Small-Business
0%
Mid-Market
15.8%
Enterprise
84.2%

Reviewers' Industry

 
Information Technology and Services
18.4%
Information Technology and Services
15.8%
 
Education Management
6.1%
Retail
10.5%
 
Hospital & Health Care
4.0%
Insurance
10.5%
 
Computer Software
3.8%
Information Services
10.5%
 
Financial Services
3.6%
Hospital & Health Care
10.5%
 
Other
64.1%
Other
42.1%
Freshservice
Information Technology and Services
18.4%
Education Management
6.1%
Hospital & Health Care
4.0%
Computer Software
3.8%
Financial Services
3.6%
Other
64.1%
ServiceNow ITSM
Information Technology and Services
15.8%
Retail
10.5%
Insurance
10.5%
Information Services
10.5%
Hospital & Health Care
10.5%
Other
42.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Rajaraman S.
User in Computer Software

Chargebee chose Freshservice as its ITSM solution to help organize its processes and streamline its change, release, and incident management. Freshservice’s simple and efficient user interface, AWS integration, elegant UI to track incident management and...

User in Higher Education

This tool makes it easy for us to stay organized. It always works--never fails. I really like that you can attach files to tickets for future reference or to share with others.

Most Helpful Critical Review
Most Helpful Critical Review
Internal Consultant

The only really bad thing is the half-done translations somethimes.

User

Potential is limited by the project manager. Back end is wonky. Too customizable makes actions

 
Freshservice
Most Helpful Favorable Review
Rajaraman S.
User in Computer Software

Chargebee chose Freshservice as its ITSM solution to help organize its processes and streamline its change, release, and incident management. Freshservice’s simple and efficient user interface, AWS integration, elegant UI to track incident management and...

Most Helpful Critical Review
Internal Consultant

The only really bad thing is the half-done translations somethimes.

ServiceNow ITSM
Most Helpful Favorable Review
User in Higher Education

This tool makes it easy for us to stay organized. It always works--never fails. I really like that you can attach files to tickets for future reference or to share with others.

Most Helpful Critical Review
User

Potential is limited by the project manager. Back end is wonky. Too customizable makes actions

Screenshots

 
1 of 5
2 of 5
3 of 5
4 of 5
5 of 5
No screenshots provided
ServiceNow ITSM
No screenshots provided

Videos

 
No videos provided
Freshservice
ServiceNow ITSM
No videos provided

Downloads

ServiceNow ITSM
No downloads provided
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