# Freshservice vs Pulseway Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Freshservice excels in providing a user-friendly interface, making it easier for teams to manage customer support efficiently. Users appreciate the intuitive design and modern tools that streamline their workflows, allowing them to consolidate multiple applications into one platform.
- **Users say** that Pulseway offers exceptional remote monitoring capabilities, allowing access to assets from anywhere. This flexibility is particularly beneficial for IT teams needing to manage servers and devices on the go, with features like silent script execution and comprehensive asset organization.
- **Reviewers mention** that Freshservice has a strong focus on versatility, supporting various departments beyond IT. This adaptability has been highlighted by users who have successfully expanded its use for ticketing and support across their organizations, enhancing overall operational efficiency.
- **According to verified reviews** , Pulseway shines in its constant monitoring and timely alerts, with users noting that it effectively keeps them informed about server statuses and potential issues. This proactive approach helps teams address problems before they escalate, ensuring smoother operations.
- **G2 reviewers highlight** that while both products have similar star ratings, Freshservice benefits from a significantly larger number of reviews, indicating a broader user base and more reliable feedback. This extensive user engagement suggests a well-established product with consistent performance.
- **Users express mixed feelings** about the pricing structure of both products, with Freshservice starting at a lower entry-level price compared to Pulseway. This affordability makes Freshservice an attractive option for mid-market companies looking for comprehensive features without breaking the bank.



| | Freshservice | Pulseway | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 1,335 | 123 | 
| **Largest Market Segment** | Mid-Market (61.9% of reviews) | Small-Business (51.3% of reviews) | 
| **Entry Level Price** | $19.00 | from $39 Tier based pricing  | 

---
## Top Pros & Cons

### Freshservice

Pros:
- Ease of Use (158 reviews)
- Features (89 reviews)

Cons:
- Missing Features (54 reviews)
- Limited Features (42 reviews)

### Pulseway

Pros:
- Customer Support (14 reviews)
- Ease of Use (14 reviews)

Cons:
- Feature Issues (6 reviews)
- Improvement Needed (6 reviews)

---
## Ratings Comparison
| Rating | Freshservice | Pulseway | 
|---|---|---|
  | **Meets Requirements** | 8.9 (1184 reviews) | 9.0 (109 reviews) | 
  | **Ease of Use** | 9.2 (1189 reviews) | 9.1 (109 reviews) | 
  | **Ease of Setup** | 8.8 (974 reviews) | 9.0 (100 reviews) | 
  | **Ease of Admin** | 9.0 (958 reviews) | 9.2 (90 reviews) | 
  | **Quality of Support** | 9.0 (1144 reviews) | 9.0 (103 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (933 reviews) | 9.3 (89 reviews) | 
  | **Product Direction (% positive)** | 9.5 (1167 reviews) | 9.0 (107 reviews) | 

---
## Pricing

### Freshservice

#### Entry-Level Pricing

Plan: STARTER

Price: $19.00

Description: For getting started

Key Features:
- Incident Management
- Knowledge Base
- Self Service Portal

[Browse all 3 editions](https://www.g2.com/products/freshservice/pricing)

#### Free Trial

Yes

### Pulseway

#### Entry-Level Pricing

Plan: Business 

Price: from $39 Tier based pricing 

Description: From 20 Monitored Systems

Key Features:
- Remote Monitoring and Management
- Instant Alerts 
- Native Mobile Apps

[Learn more about Pulseway](https://www.g2.com/products/pulseway/reviews)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **Pulseway** | N/A | N/A |

#### Ticket and Case Management

| Feature | Freshservice | Pulseway | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | Not enough data | 
| **Ticket response user experience** | Not enough data | Not enough data | 
| **Workflow** | Not enough data | Not enough data | 
| **Response Automation** | Not enough data | Not enough data | 
| **SLA Management** | Not enough data | Not enough data | 
| **Attachments/Screencasts** | Not enough data | Not enough data | 
| **Ticket Collaboration** | Not enough data | Not enough data | 
| **Customer and Contacts Database** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Freshservice | Pulseway | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Freshservice | Pulseway | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Freshservice | Pulseway | 
|---|---|---|
| **Customer Portal** | Not enough data | Not enough data | 
| **Email to Case** | Not enough data | Not enough data | 
| **Chat/Live Support** | Not enough data | Not enough data | 
| **Social Integration** | Not enough data | Not enough data | 
| **Voice** | Not enough data | Not enough data | 

#### Platform

| Feature | Freshservice | Pulseway | 
|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 
| **Customization ** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 8.4/10 | 447 |
| **Pulseway** | N/A | N/A |

#### Administration

| Feature | Freshservice | Pulseway | 
|---|---|---|
| **Change Management** | 8.6 (324 reviews) ✓ Verified | Not enough data | 
| **Asset Management** | 8.4 (351 reviews) ✓ Verified | Not enough data | 
| **Reports & Analytics** | 8.3 (375 reviews) ✓ Verified | Not enough data | 

#### Service Desk

| Feature | Freshservice | Pulseway | 
|---|---|---|
| **Help Desk** | 9.5 (410 reviews) ✓ Verified | Not enough data | 
| **Incident Reports** | 9.1 (377 reviews) ✓ Verified | Not enough data | 
| **Process Workflow** | 8.8 (373 reviews) ✓ Verified | Not enough data | 

#### Management

| Feature | Freshservice | Pulseway | 
|---|---|---|
| **Reporting** | 8.5 (313 reviews) ✓ Verified | Not enough data | 
| **Administration Console** | 8.9 (320 reviews) ✓ Verified | Not enough data | 
| **Access Management** | 8.8 (283 reviews) ✓ Verified | Not enough data | 
| **Asset Management** | 8.5 (290 reviews) ✓ Verified | Not enough data | 
| **Policy Dictation** | 8.1 (228 reviews) ✓ Verified | Not enough data | 

#### Functionality

| Feature | Freshservice | Pulseway | 
|---|---|---|
| **Ticketing System** | 9.5 (343 reviews) ✓ Verified | Not enough data | 
| **Performance Logging** | 8.7 (269 reviews) ✓ Verified | Not enough data | 
| **Alerting** | 8.7 (267 reviews) ✓ Verified | Not enough data | 
| **Automation** | 8.8 (310 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Freshservice | Pulseway | 
|---|---|---|
| **Autonomous Task Execution** | 7.9 (8 reviews) | Not enough data | 
| **Multi-step Planning** | 6.9 (8 reviews) | Not enough data | 
| **Cross-system Integration** | 8.5 (13 reviews) | Not enough data | 
| **Adaptive Learning** | 7.4 (7 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.1 (7 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (9 reviews) | Not enough data | 
| **Decision Making** | 8.0 (9 reviews) | Not enough data | 

### Server Backup

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **Pulseway** | 9.7/10 | 7 |

#### Compatibility 

| Feature | Freshservice | Pulseway | 
|---|---|---|
| **File Server Backup** | Not enough data | 9.7 (5 reviews) | 
| **Database Server Backup** | Not enough data | 9.0 (5 reviews) | 
| **Virtual Machines** | Not enough data | 9.7 (5 reviews) | 
| **Repository Models** | Not enough data | 9.7 (5 reviews) | 

#### Management

| Feature | Freshservice | Pulseway | 
|---|---|---|
| **Continuous Backup** | Not enough data | 10.0 (5 reviews) | 
| **Disaster Recovery** | Not enough data | 10.0 (5 reviews) | 
| **Storage Capacity** | Not enough data | 9.3 (5 reviews) | 
| **Remote Backup** | Not enough data | 10.0 (5 reviews) | 
| **Activity Monitoring** | Not enough data | 10.0 (6 reviews) | 

#### Compliance

| Feature | Freshservice | Pulseway | 
|---|---|---|
| **Security Standards** | Not enough data | 10.0 (7 reviews) | 
| **Cloud Data Protection** | Not enough data | 9.7 (6 reviews) | 
| **Data Deduplication** | Not enough data | 9.7 (5 reviews) | 

#### Agentic AI - Server Backup

| Feature | Freshservice | Pulseway | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Online Backup

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **Pulseway** | 9.4/10 | 6 |

#### Functionality

| Feature | Freshservice | Pulseway | 
|---|---|---|
| **Real-time Sync** | Not enough data | 10.0 (6 reviews) | 
| **Storage Capacity** | Not enough data | 9.4 (6 reviews) | 
| **Remote Backup** | Not enough data | 9.4 (6 reviews) | 
| **Versioning** | Not enough data | 10.0 (6 reviews) | 
| **Mobile Backup Application** | Not enough data | 7.5 (6 reviews) | 

#### Compatibility 

| Feature | Freshservice | Pulseway | 
|---|---|---|
| **Disk Backup** | Not enough data | 9.4 (6 reviews) | 
| **Local Backup** | Not enough data | 7.8 (6 reviews) | 
| **Storage Formats** | Not enough data | 10.0 (5 reviews) | 

#### Management

| Feature | Freshservice | Pulseway | 
|---|---|---|
| **File Sharing** | Not enough data | 9.4 (6 reviews) | 
| **Security Standards** | Not enough data | 10.0 (6 reviews) | 
| **Encrypted Storage** | Not enough data | 10.0 (5 reviews) | 

#### Agentic AI - Online Backup

| Feature | Freshservice | Pulseway | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Remote Monitoring & Management (RMM)

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **Pulseway** | 8.8/10 | 61 |

#### Inventory Management - Remote Monitoring & Management (RMM)

| Feature | Freshservice | Pulseway | 
|---|---|---|
| **Device Management** | Not enough data | 9.3 (54 reviews) ✓ Verified | 
| **Asset Management** | Not enough data | Not enough data | 
| **ITIL Policy Compliance** | Not enough data | Not enough data | 

#### Monitoring and Management

| Feature | Freshservice | Pulseway | 
|---|---|---|
| **Remote Monitoring** | Not enough data | 9.4 (59 reviews) ✓ Verified | 
| **Asset Tracking** | Not enough data | 8.5 (45 reviews) | 
| **Application Deployment** | Not enough data | 8.8 (50 reviews) ✓ Verified | 
| **Patch Management** | Not enough data | 9.1 (56 reviews) ✓ Verified | 
| **Asset Tracking** | Not enough data | Not enough data | 

#### IT Operations & Workflow - Remote Monitoring & Management (RMM)

| Feature | Freshservice | Pulseway | 
|---|---|---|
| **Workflow Management** | Not enough data | 8.1 (6 reviews) | 

#### Service Management

| Feature | Freshservice | Pulseway | 
|---|---|---|
| **Remote Access** | Not enough data | 8.9 (57 reviews) ✓ Verified | 
| **Service Management (Issue Prioritization)** | Not enough data | 8.3 (5 reviews) | 
| **Ticketing** | Not enough data | Not enough data | 

#### Agentic AI - Remote Monitoring & Management (RMM)

| Feature | Freshservice | Pulseway | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Network Monitoring

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **Pulseway** | 9.4/10 | 19 |

#### Functionality

| Feature | Freshservice | Pulseway | 
|---|---|---|
| **Performance Monitoring** | Not enough data | 9.7 (16 reviews) | 
| **Alerting** | Not enough data | 9.7 (19 reviews) | 
| **Improvement Suggestions** | Not enough data | 9.2 (16 reviews) | 
| **Multi-Network Capability** | Not enough data | 9.9 (15 reviews) | 

#### Monitoring - Network Monitoring

| Feature | Freshservice | Pulseway | 
|---|---|---|
| **360-Degree Network Visibility** | Not enough data | Not enough data | 
| **Automated Network Discovery** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 

#### Management

| Feature | Freshservice | Pulseway | 
|---|---|---|
| **Performance Baseline** | Not enough data | 9.4 (15 reviews) | 
| **Data Visualization** | Not enough data | 9.2 (16 reviews) | 
| **Path Analysis** | Not enough data | 8.8 (15 reviews) | 

#### Analytics - Network Monitoring

| Feature | Freshservice | Pulseway | 
|---|---|---|
| **Predictive Performance Analytics** | Not enough data | Not enough data | 
| **Packet & Flow Analysis** | Not enough data | Not enough data | 

#### Security - Network Monitoring

| Feature | Freshservice | Pulseway | 
|---|---|---|
| **Encrypted Data Transmission** | Not enough data | Not enough data | 
| **Zero Trust and Identity Management** | Not enough data | Not enough data | 
| **Integrated Network Security** | Not enough data | Not enough data | 

#### Network Performance - Network Monitoring

| Feature | Freshservice | Pulseway | 
|---|---|---|
| **Dynamic Network Optimization** | Not enough data | Not enough data | 
| **Automated Tasks Routing** | Not enough data | Not enough data | 

#### AI Automation - Network Monitoring

| Feature | Freshservice | Pulseway | 
|---|---|---|
| **Machine Learning-Based Anomaly Detection** | Not enough data | Not enough data | 
| **Self-Healing Networks** | Not enough data | Not enough data | 
| **Predictive Network Maintenance** | Not enough data | Not enough data | 

#### Agentic AI - Network Monitoring

| Feature | Freshservice | Pulseway | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 7.4/10 | 368 |
| **Pulseway** | 8.3/10 | 19 |

#### Monitoring

| Feature | Freshservice | Pulseway | 
|---|---|---|
| **Constant Monitoring** | 8.3 (267 reviews) ✓ Verified | 9.8 (18 reviews) | 
| **Timely Alerts** | 8.6 (303 reviews) ✓ Verified | 9.7 (17 reviews) | 
| **TIcket Accuracy** | 8.8 (320 reviews) ✓ Verified | 9.2 (15 reviews) | 
| **AI Monitoring** | 6.1 (26 reviews) | Not enough data | 

#### Management Tools

| Feature | Freshservice | Pulseway | 
|---|---|---|
| **Ticket Assignment** | 9.0 (341 reviews) ✓ Verified | 8.7 (13 reviews) | 
| **Standardization** | 8.9 (331 reviews) | 9.6 (13 reviews) | 
| **Lifecycle Visualization** | 8.5 (295 reviews) ✓ Verified | 9.2 (12 reviews) | 

#### Generative AI

| Feature | Freshservice | Pulseway | 
|---|---|---|
| **AI Text Generation** | 7.8 (137 reviews) | 5.0 (7 reviews) | 
| **AI Text Summarization** | 7.8 (136 reviews) | 5.0 (7 reviews) | 

#### Agentic AI - Incident Management

| Feature | Freshservice | Pulseway | 
|---|---|---|
| **Autonomous Task Execution** | 5.6 (6 reviews) | Not enough data | 
| **Multi-step Planning** | 5.6 (6 reviews) | Not enough data | 
| **Cross-system Integration** | 5.8 (6 reviews) | Not enough data | 
| **Adaptive Learning** | 7.0 (5 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.3 (5 reviews) | Not enough data | 
| **Proactive Assistance** | 7.0 (5 reviews) | Not enough data | 
| **Decision Making** | 7.0 (5 reviews) | Not enough data | 

### Server Monitoring

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **Pulseway** | 8.9/10 | 37 |

#### Visibility 

| Feature | Freshservice | Pulseway | 
|---|---|---|
| **Dashboards and Visualizations** | Not enough data | 8.6 (34 reviews) | 
| **Alerts and Notifications** | Not enough data | 9.5 (35 reviews) | 
| **Reporting** | Not enough data | 8.7 (33 reviews) | 

#### Monitoring and Management

| Feature | Freshservice | Pulseway | 
|---|---|---|
| **Multi-Server Management** | Not enough data | 9.0 (33 reviews) | 
| **Automation** | Not enough data | 8.9 (28 reviews) | 
| **Performance Baseline** | Not enough data | 8.3 (30 reviews) | 
| **Real-Time Monitoring** | Not enough data | 9.4 (35 reviews) | 
| **Immediate Alert Notification** | Not enough data | 9.7 (35 reviews) | 
| **Proactive Server Monitoring Software** | Not enough data | 9.1 (32 reviews) | 

#### Cloud environment support

| Feature | Freshservice | Pulseway | 
|---|---|---|
| **Server Monitoring For Cloud Deployments** | Not enough data | 7.9 (26 reviews) | 
| **Software Scaling** | Not enough data | 8.5 (30 reviews) | 

#### Agentic AI - Server Monitoring

| Feature | Freshservice | Pulseway | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **Pulseway** | N/A | N/A |

#### Asset Inventory

| Feature | Freshservice | Pulseway | 
|---|---|---|
| **Hardware Asset Inventory** | Not enough data | Not enough data | 
| **Software Asset Inventory** | Not enough data | Not enough data | 
| **Cloud Asset Inventory** | Not enough data | Not enough data | 
| **Mobile Asset Inventory** | Not enough data | Not enough data | 
| **Asset Discovery** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Freshservice | Pulseway | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Generation** | Not enough data | Not enough data | 

#### Agentic AI - IT Asset Management

| Feature | Freshservice | Pulseway | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Management

| Feature | Freshservice | Pulseway | 
|---|---|---|
| **Central Dashboard** | Not enough data | Not enough data | 
| **Asset Policy Management** | Not enough data | Not enough data | 
| **Risk Management** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **Pulseway** | 7.8/10 | 38 |

#### Administration

| Feature | Freshservice | Pulseway | 
|---|---|---|
| **Screen Sharing** | Not enough data | 8.7 (32 reviews) | 
| **File Sharing** | Not enough data | 8.2 (32 reviews) | 
| **Session Recording** | Not enough data | 7.3 (25 reviews) | 
| **Unattended Remote Access** | Not enough data | 9.2 (32 reviews) | 
| **Multi - Session Handling** | Not enough data | 8.6 (27 reviews) | 
| **Multi-Monitor Support** | Not enough data | 8.7 (29 reviews) | 

#### Maintenance

| Feature | Freshservice | Pulseway | 
|---|---|---|
| **Remote Reboot** | Not enough data | 9.4 (34 reviews) | 
| **Remote Printing** | Not enough data | 7.1 (26 reviews) | 

#### Communication 

| Feature | Freshservice | Pulseway | 
|---|---|---|
| **Text Chat** | Not enough data | 7.9 (29 reviews) | 
| **VoIP** | Not enough data | 4.7 (24 reviews) | 
| **Video Conference Call** | Not enough data | 4.6 (24 reviews) | 
| **Screen Annotations** | Not enough data | 5.5 (26 reviews) | 

#### Security

| Feature | Freshservice | Pulseway | 
|---|---|---|
| **Data Encryption** | Not enough data | 7.3 (28 reviews) | 
| **Compliance** | Not enough data | 7.9 (27 reviews) | 

#### Device Support

| Feature | Freshservice | Pulseway | 
|---|---|---|
| **Mobile Device Access** | Not enough data | 9.1 (31 reviews) | 
| **Multi-Platform Support** | Not enough data | 8.9 (32 reviews) | 
| **Cross-Platform** | Not enough data | 8.7 (33 reviews) | 

#### Performance

| Feature | Freshservice | Pulseway | 
|---|---|---|
| **Reporting** | Not enough data | 8.5 (33 reviews) | 

### PC Backup

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **Pulseway** | 9.5/10 | 5 |

#### Functionality 

| Feature | Freshservice | Pulseway | 
|---|---|---|
| **Incremental Backup** | Not enough data | 10.0 (5 reviews) | 
| **OS Boot Recovery** | Not enough data | 7.7 (5 reviews) | 
| **Bootable Disk** | Not enough data | 9.7 (5 reviews) | 
| **Online Restore** | Not enough data | 10.0 (5 reviews) | 

#### Performance

| Feature | Freshservice | Pulseway | 
|---|---|---|
| **Multiple Backup Versions** | Not enough data | 10.0 (5 reviews) | 
| **Unlimited Backup** | Not enough data | 8.7 (5 reviews) | 
| **Deduplication** | Not enough data | 9.7 (5 reviews) | 
| **Lag Free Operation** | Not enough data | 10.0 (5 reviews) | 

#### Agentic AI - PC Backup

| Feature | Freshservice | Pulseway | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 6.9/10 | 153 |
| **Pulseway** | N/A | N/A |

#### Generative AI

| Feature | Freshservice | Pulseway | 
|---|---|---|
| **AI Text Summarization** | 7.2 (76 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | Freshservice | Pulseway | 
|---|---|---|
| **Knowledge Base** | 8.4 (140 reviews) | Not enough data | 
| **Searchable Articles** | 8.7 (134 reviews) | Not enough data | 
| **Community Forums** | 7.1 (113 reviews) | Not enough data | 
| **Mobile Optimization** | 7.6 (115 reviews) | Not enough data | 
| **Personalization** | 8.2 (134 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | Freshservice | Pulseway | 
|---|---|---|
| **Branding** | 8.5 (135 reviews) | Not enough data | 
| **Automation** | 8.7 (140 reviews) | Not enough data | 
| **Artificial Intelligence** | 7.1 (108 reviews) | Not enough data | 
| **Integrations** | 8.1 (130 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Freshservice | Pulseway | 
|---|---|---|
| **Autonomous Task Execution** | 6.0 (5 reviews) | Not enough data | 
| **Multi-step Planning** | 5.3 (5 reviews) | Not enough data | 
| **Cross-system Integration** | 5.3 (5 reviews) | Not enough data | 
| **Adaptive Learning** | 5.3 (5 reviews) | Not enough data | 
| **Natural Language Interaction** | 5.3 (5 reviews) | Not enough data | 
| **Proactive Assistance** | 5.0 (5 reviews) | Not enough data | 
| **Decision Making** | 5.3 (5 reviews) | Not enough data | 

### Endpoint Management

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **Pulseway** | 5.4/10 | 36 |

#### Generative AI

| Feature | Freshservice | Pulseway | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 5.4 (34 reviews) | 

### IT Alerting

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 7.1/10 | 70 |
| **Pulseway** | N/A | N/A |

#### Generative AI

| Feature | Freshservice | Pulseway | 
|---|---|---|
| **AI Text Generation** | 7.7 (70 reviews) | Not enough data | 

#### Agentic AI - IT Alerting

| Feature | Freshservice | Pulseway | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | 7.0 (5 reviews) | Not enough data | 
| **Cross-system Integration** | 7.0 (5 reviews) | Not enough data | 
| **Adaptive Learning** | 7.0 (5 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | 7.0 (5 reviews) | Not enough data | 
| **Decision Making** | 7.0 (5 reviews) | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 8.0/10 | 844 |
| **Pulseway** | N/A | N/A |

#### Incident Management

| Feature | Freshservice | Pulseway | 
|---|---|---|
| **Automate Ticket Routing** | 9.1 (737 reviews) | Not enough data | 
| **Ticket Prioritization** | 8.9 (737 reviews) | Not enough data | 
| **Ticket Notifications** | 9.0 (796 reviews) | Not enough data | 
| **Knowledge Base** | 8.6 (729 reviews) | Not enough data | 
| **Knowledge Base/Ticket Integration** | 8.6 (695 reviews) | Not enough data | 

#### Reporting

| Feature | Freshservice | Pulseway | 
|---|---|---|
| **Dashboards** | 8.6 (775 reviews) | Not enough data | 
| **Time Tracking** | 8.2 (639 reviews) | Not enough data | 
| **Surveys** | 8.2 (615 reviews) | Not enough data | 

#### Access & Usability

| Feature | Freshservice | Pulseway | 
|---|---|---|
| **Mobile** | 8.4 (701 reviews) | Not enough data | 
| **Self Service** | 8.9 (728 reviews) | Not enough data | 
| **Active Directory** | 8.5 (550 reviews) | Not enough data | 
| **Multi-Channel Access** | 8.6 (562 reviews) | Not enough data | 

#### Agentic AI - Service Desk

| Feature | Freshservice | Pulseway | 
|---|---|---|
| **Autonomous Task Execution** | 7.1 (8 reviews) | Not enough data | 
| **Multi-step Planning** | 6.7 (8 reviews) | Not enough data | 
| **Cross-system Integration** | 7.1 (8 reviews) | Not enough data | 
| **Adaptive Learning** | 7.0 (9 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.1 (8 reviews) | Not enough data | 
| **Proactive Assistance** | 6.7 (8 reviews) | Not enough data | 
| **Decision Making** | 6.7 (8 reviews) | Not enough data | 

### Endpoint Protection

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **Pulseway** | N/A | N/A |

#### System Control

| Feature | Freshservice | Pulseway | 
|---|---|---|
| **Device Control** | Not enough data | Not enough data | 
| **Web Control** | Not enough data | Not enough data | 
| **Application Control** | Not enough data | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | 
| **System Isolation** | Not enough data | Not enough data | 

#### Vulnerability Prevention

| Feature | Freshservice | Pulseway | 
|---|---|---|
| **Endpoint Intelligence** | Not enough data | Not enough data | 
| **Firewall** | Not enough data | Not enough data | 
| **Malware Detection** | Not enough data | Not enough data | 

#### Security Management

| Feature | Freshservice | Pulseway | 
|---|---|---|
| **Incident Reports** | Not enough data | Not enough data | 
| **Security Validation** | Not enough data | Not enough data | 
| **Compliance ** | Not enough data | Not enough data | 

### Backup

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **Pulseway** | N/A | N/A |

#### Management

| Feature | Freshservice | Pulseway | 
|---|---|---|
| **Disaster Recovery** | Not enough data | Not enough data | 
| **Remote Backup** | Not enough data | Not enough data | 
| **Storage Formats** | Not enough data | Not enough data | 
| **Scheduled Backups** | Not enough data | Not enough data | 
| **On-Demand Restoration** | Not enough data | Not enough data | 

#### Reporting

| Feature | Freshservice | Pulseway | 
|---|---|---|
| **Activity Monitoring** | Not enough data | Not enough data | 
| **Documentation** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 

#### Security

| Feature | Freshservice | Pulseway | 
|---|---|---|
| **Data Encryption** | Not enough data | Not enough data | 
| **Security and Compliance** | Not enough data | Not enough data | 
| **Deduplication ** | Not enough data | Not enough data | 

### Enterprise IT Management

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 8.2/10 | 364 |
| **Pulseway** | N/A | N/A |

#### Analysis

| Feature | Freshservice | Pulseway | 
|---|---|---|
| **Threat Detection** | 7.5 (173 reviews) | Not enough data | 

#### Platform

| Feature | Freshservice | Pulseway | 
|---|---|---|
| **Unified Communications Platform** | 8.3 (232 reviews) | Not enough data | 
| **Remote Access** | 8.2 (212 reviews) | Not enough data | 
| **ITIL Policy Compliance** | 8.7 (255 reviews) | Not enough data | 
| **Asset Tracking** | 8.4 (283 reviews) | Not enough data | 
| **IT Knowledge Management** | 8.7 (315 reviews) | Not enough data | 

#### Security

| Feature | Freshservice | Pulseway | 
|---|---|---|
| **Endpoint Protection** | 7.8 (178 reviews) | Not enough data | 
| **Patch Management** | 7.0 (107 reviews) | Not enough data | 
| **Disaster Recovery** | 7.5 (166 reviews) | Not enough data | 
| **Service Management** | 8.9 (283 reviews) | Not enough data | 
| **Workflow Management** | 8.8 (286 reviews) | Not enough data | 

#### Agentic AI - Enterprise IT Management

| Feature | Freshservice | Pulseway | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Incident Management Software](https://www.g2.com/categories/incident-management)

**Unique to Freshservice (8):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [IT Alerting Software](https://www.g2.com/categories/it-alerting), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management), [Configuration Management Tools](https://www.g2.com/categories/configuration-management), [Service Desk Software](https://www.g2.com/categories/service-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Help Desk Software](https://www.g2.com/categories/help-desk)

**Unique to Pulseway (9):** [Server Monitoring Software](https://www.g2.com/categories/server-monitoring), [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm), [Server Backup Software](https://www.g2.com/categories/server-backup), [Patch Management Software](https://www.g2.com/categories/patch-management), [Remote Support Software](https://www.g2.com/categories/remote-support), [Endpoint Management Software](https://www.g2.com/categories/endpoint-management), [Online Backup Software](https://www.g2.com/categories/online-backup), [Network Monitoring Software](https://www.g2.com/categories/network-monitoring), [PC Backup Software](https://www.g2.com/categories/pc-backup)


---
## Reviewer Demographics

### By Company Size

| Segment | Freshservice | Pulseway | 
|---|---|---|
| **Small-Business** | 17.6% | 51.3% | 
| **Mid-Market** | 61.9% | 44.5% | 
| **Enterprise** | 20.5% | 4.2% | 

### By Industry

#### Freshservice

- **Information Technology and Services:** 19.8%
- **Computer Software:** 5.5%
- **Construction:** 4.5%
- **Financial Services:** 3.5%
- **Education Management:** 3.5%
- **Hospital & Health Care:** 3.5%
- **Retail:** 3.1%
- **Computer & Network Security:** 2.6%
- **Non-Profit Organization Management:** 2.4%
- **Marketing and Advertising:** 2.0%
- **Other:** 49.7%

#### Pulseway

- **Information Technology and Services:** 29.4%
- **Computer & Network Security:** 11.8%
- **Computer Software:** 5.0%
- **Hospital & Health Care:** 4.2%
- **Financial Services:** 3.4%
- **Health, Wellness and Fitness:** 2.5%
- **Telecommunications:** 2.5%
- **Retail:** 2.5%
- **Consumer Services:** 2.5%
- **Information Services:** 2.5%
- **Other:** 33.6%

---
## Alternatives

### Alternatives to Freshservice

- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (976 reviews)
- [Vivantio](https://www.g2.com/products/vivantio/reviews) — 4.3/5 stars (295 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4300 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1860 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (747 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1131 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6935 reviews)
- [PagerDuty](https://www.g2.com/products/pagerduty/reviews) — 4.5/5 stars (939 reviews)

### Alternatives to Pulseway

- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4300 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1131 reviews)
- [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) — 4.5/5 stars (757 reviews)
- [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (553 reviews)
- [Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews) — 4.0/5 stars (323 reviews)
- [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (500 reviews)
- [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1028 reviews)
- [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1091 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3933 reviews)
- [N-able N-Sight RMM](https://www.g2.com/products/n-able-n-sight-rmm/reviews) — 4.3/5 stars (348 reviews)

---
## Top Discussions

### Freshservice

- Title: [How has your experience been with Freshservice support?](https://www.g2.com/discussions/how-has-your-experience-been-with-freshservice-support) — 12 comments, 1 upvote
  > **Top comment:** "So far, great.  I've only worked with them twice, but both times the answer came back within 24 hours."
- Title: [What is Freshservice used for?](https://www.g2.com/discussions/what-is-freshservice-used-for) — 3 comments, 1 upvote
  > **Top comment:** "We use it as a ticketing tool that helps us manage requests and assign them to specified employees for resolution. It also helps us track our service..."
- Title: [Whats the best way to populate our inventory?](https://www.g2.com/discussions/whats-the-best-way-to-populate-our-inventory) — 3 comments, 1 upvote
  > **Top comment:** "Hello, honestly that was the only thing I had issue with Fresh Service, there are different ways to do inventory on it, but none are perfect.
Option 1 using..."
- Title: [will you have an on premise solution?](https://www.g2.com/discussions/26729-will-you-have-an-on-premise-solution) — 2 comments, 1 upvote
  > **Top comment:** "No Sergio, we are purely a SAAS Application. But the Security concerns of On.Prem Apps are 100% resolved in Freshworks Ecosystem. As we are hosted on AWS..."
- Title: [Can we have access to our database to do some development](https://www.g2.com/discussions/24919-can-we-have-access-to-our-database-to-do-some-development) — 2 comments, 1 upvote
  > **Top comment:** "Freshservice definitely has API hooks into the Google environment.  There are also several in-app ways to create automation but you may not be able to modify..."

### Pulseway

- Title: [What can Pulseway monitor?](https://www.g2.com/discussions/what-can-pulseway-monitor) — 1 comment
  > **Top comment:** "Servers, PC's, Windows, Mac, Linux, etc."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/freshservice-vs-pulseway)