Compare Freshservice and osTicket
At a Glance
Market Segments
Mid-Market (62.0% of reviews)
Small-Business (56.8% of reviews)
Entry-Level Pricing
$19.00
No pricing available
Freshservice
Star Rating
(1,331)4.6 out of 5
Market Segments
Mid-Market (62.0% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00
Free Trial is available
Browse all 3 pricing plans
osTicket
Star Rating
(44)4.4 out of 5
Market Segments
Small-Business (56.8% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Browse all 2 pricing plans
Freshservice vs osTicket
When assessing the two solutions, reviewers found Freshservice easier to use, set up, and administer. Reviewers also preferred doing business with Freshservice overall.
- Reviewers felt that Freshservice meets the needs of their business better than osTicket.
- When comparing quality of ongoing product support, reviewers felt that Freshservice is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Freshservice over osTicket.
Pricing
Entry-Level Pricing
Freshservice
STARTER
$19.00
For getting started
- Incident Management
- Knowledge Base
- Self Service Portal
osTicket
No pricing availableFree Trial
Freshservice
Free Trial is available
osTicket
No trial information availableRatings
Meets Requirements
8.9
1,183
8.8
41
Ease of Use
9.2
1,187
8.2
41
Ease of Setup
8.8
971
8.0
29
Ease of Admin
9.0
958
8.3
29
Quality of Support
9.0
1,143
6.9
27
Has the product been a good partner in doing business?
9.1
933
8.4
24
Product Direction (% positive)
9.5
1,165
8.8
39
Features by Category
Ticket and Case Management
Not enough data
8.6
32
|
Verified
Not enough data
8.7
32
|
Verified
Not enough data
8.0
31
|
Verified
Not enough data
8.4
29
|
Verified
Not enough data
8.0
24
Not enough data
7.7
30
Not enough data
8.3
31
|
Verified
Not enough data
7.3
17
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
8.1
24
|
Verified
Not enough data
9.0
27
Not enough data
5.3
10
|
Verified
Not enough data
5.3
10
Not enough data
4.0
7
Platform
Not enough data
5.4
16
Not enough data
7.1
23
|
Verified
Not enough data
8.8
25
|
Verified
Not enough data
6.8
13
|
Verified
Not enough data
7.2
26
|
Verified
Not enough data
7.8
27
|
Verified
Administration
8.6
324
|
Verified
Not enough data
8.4
351
|
Verified
Not enough data
8.3
375
|
Verified
Not enough data
Service Desk
9.5
409
|
Verified
Not enough data
9.1
377
|
Verified
Not enough data
8.8
373
|
Verified
Not enough data
Management
8.5
313
|
Verified
Not enough data
8.9
319
|
Verified
Not enough data
8.8
283
|
Verified
Not enough data
8.5
290
|
Verified
Not enough data
8.1
228
|
Verified
Not enough data
Functionality
9.5
342
|
Verified
Not enough data
8.7
269
|
Verified
Not enough data
8.7
267
|
Verified
Not enough data
8.8
310
|
Verified
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
7.9
8
Not enough data
6.9
8
Not enough data
8.5
13
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
8.1
9
Not enough data
8.0
9
Not enough data
Monitoring
8.3
267
|
Verified
Not enough data
8.6
303
|
Verified
Not enough data
8.8
320
|
Verified
Not enough data
6.1
26
Not enough data
Management Tools
9.0
341
|
Verified
Not enough data
8.9
331
Not enough data
8.5
295
|
Verified
Not enough data
Generative AI
7.8
137
Not enough data
7.8
136
Not enough data
Agentic AI - Incident Management
5.6
6
Not enough data
5.6
6
Not enough data
5.8
6
Not enough data
7.0
5
Not enough data
6.3
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Asset Inventory
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.2
76
Not enough data
Self-Service Experience
8.4
139
Not enough data
8.7
133
Not enough data
7.1
113
Not enough data
7.6
115
Not enough data
8.2
134
Not enough data
Self-Service Platform
8.5
135
Not enough data
8.7
140
Not enough data
7.1
108
Not enough data
8.1
130
Not enough data
Agentic AI - Customer Self-Service
6.0
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.0
5
Not enough data
5.3
5
Not enough data
Generative AI
7.7
70
Not enough data
Agentic AI - IT Alerting
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Agentic AI - AWS Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
9.1
737
Not enough data
8.9
737
Not enough data
9.0
795
Not enough data
8.6
728
Not enough data
8.6
694
Not enough data
Reporting
8.6
775
Not enough data
8.2
639
Not enough data
8.2
615
Not enough data
Access & Usability
8.4
701
Not enough data
8.9
727
Not enough data
8.5
550
Not enough data
8.6
562
Not enough data
Agentic AI - Service Desk
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
7.0
9
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
6.7
8
Not enough data
Analysis
7.5
173
Not enough data
Platform
8.3
232
Not enough data
8.2
212
Not enough data
8.7
255
Not enough data
8.4
283
Not enough data
8.7
315
Not enough data
Security
7.8
178
Not enough data
7.0
107
Not enough data
7.5
166
Not enough data
8.9
283
Not enough data
8.8
286
Not enough data
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshservice and osTicket are categorized as Help Desk
Unique Categories
Freshservice is categorized as IT Service Management (ITSM) Tools, IT Asset Management, IT Alerting, Incident Management, Enterprise IT Management, Configuration Management, Service Desk, and Customer Self-Service
osTicket is categorized as AWS Marketplace
Reviews
Reviewers' Company Size
Freshservice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
osTicket
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.7%
Computer Software
5.5%
Construction
4.5%
Financial Services
3.5%
Education Management
3.5%
Other
63.3%
Information Technology and Services
22.7%
Education Management
13.6%
Computer Software
11.4%
Telecommunications
4.5%
Retail
4.5%
Other
43.2%
Alternatives
Discussions
How has your experience been with Freshservice support?
12 Comments
PB
So far, great. I've only worked with them twice, but both times the answer came back within 24 hours.Read more
What is Freshservice used for?
3 Comments
AN
We use it as a ticketing tool that helps us manage requests and assign them to specified employees for resolution. It also helps us track our service...Read more
Whats the best way to populate our inventory?
3 Comments
DO
Hello, honestly that was the only thing I had issue with Fresh Service, there are different ways to do inventory on it, but none are perfect.
Option 1 using...Read more
What is ticket support system?
1 Comment
NO
TicketSupport is OSTicket’s Software as a Service. Where as, OSTicket is typically self-hosted. Read more
osTicket has no more discussions with answers
