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Freshservice
Freshservice
(1,307)
4.6 out of 5
Freshservice
By Freshworks
Optimized for quick response
OpsRamp
OpsRamp
(23)
4.1 out of 5
OpsRamp
By OpsRamp
At a Glance
Freshservice
Freshservice
Star Rating
(1,307)4.6 out of 5
Market Segments
Mid-Market (62.2% of reviews)
Information
Pros & Cons
Entry-Level Pricing
$19.00
Free Trial is available
Browse all 3 pricing plans
OpsRamp
OpsRamp
Star Rating
(23)4.1 out of 5
Market Segments
Enterprise (47.6% of reviews)
Information
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about OpsRamp
AI Generated Summary
AI-generated. Powered by real user reviews.
  • Users report that Freshservice excels in its ticketing system, with a score of 9.5, making it highly efficient for incident management. Reviewers mention that the "Automate Ticket Routing" feature significantly reduces response times.
  • Reviewers mention that OpsRamp shines in its multi-cloud management capabilities, scoring 8.8 in constant monitoring. Users say that the "Real-Time Monitoring - Cloud Infrastructure Monitoring" feature provides comprehensive visibility across various cloud environments.
  • G2 users highlight Freshservice's ease of use, scoring 9.2, which is notably higher than OpsRamp's 7.4. Users report that the intuitive interface and streamlined setup process make it accessible for teams without extensive training.
  • Users on G2 indicate that OpsRamp's performance logging feature, scoring 8.8, is robust, allowing for detailed analysis of system performance. Reviewers mention that this feature is crucial for proactive issue resolution.
  • Reviewers say that Freshservice's quality of support, rated at 9.0, is a significant advantage, with many users praising the responsiveness and helpfulness of the support team compared to OpsRamp's 7.4 rating.
  • Users report that Freshservice's reporting capabilities, scoring 8.4, are user-friendly and provide valuable insights, while OpsRamp's reporting features, although functional, do not offer the same level of customization and ease of access.
Pricing
Entry-Level Pricing
Freshservice
STARTER
$19.00
Browse all 3 pricing plans
OpsRamp
No pricing available
Free Trial
Freshservice
Free Trial is available
OpsRamp
No trial information available
Ratings
Meets Requirements
8.9
1,168
7.4
15
Ease of Use
9.2
1,170
7.4
15
Ease of Setup
8.8
953
7.0
9
Ease of Admin
9.0
957
7.5
10
Quality of Support
9.0
1,128
7.4
15
Has the product been a good partner in doing business?
9.1
932
7.7
10
Product Direction (% positive)
9.5
1,155
6.8
11
Features by Category
Cloud Cost ManagementHide 13 FeaturesShow 13 Features
Not enough data
Not enough data
Operations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Cost Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Cloud Cost Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Service Management (ITSM) ToolsHide 22 FeaturesShow 22 Features
8.5
430
Not enough data
Administration
8.6
320
|
Verified
Not enough data
8.4
345
|
Verified
Not enough data
8.4
373
|
Verified
Not enough data
Service Desk
9.4
402
|
Verified
Not enough data
9.1
377
|
Verified
Not enough data
8.8
369
|
Verified
Not enough data
Management
8.5
312
|
Verified
Not enough data
8.9
319
|
Verified
Not enough data
8.8
283
|
Verified
Not enough data
8.5
286
|
Verified
Not enough data
8.2
230
|
Verified
Not enough data
Functionality
9.4
333
|
Verified
Not enough data
8.7
271
|
Verified
Not enough data
8.7
268
|
Verified
Not enough data
8.8
303
|
Verified
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
8.0
9
Not enough data
7.8
9
Not enough data
8.0
9
Not enough data
7.6
9
Not enough data
7.4
9
Not enough data
8.1
9
Not enough data
8.3
9
Not enough data
Network MonitoringHide 27 FeaturesShow 27 Features
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Security - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Network Performance - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
AI Automation - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Cloud Infrastructure MonitoringHide 20 FeaturesShow 20 Features
Not enough data
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Cloud Infrastructure Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI Automation - Cloud Infrastructure Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Incident ManagementHide 16 FeaturesShow 16 Features
7.4
369
8.3
8
Monitoring
8.3
267
|
Verified
8.8
7
8.6
303
|
Verified
8.6
7
8.8
320
|
Verified
8.3
6
6.1
25
Not enough data
Management Tools
9.1
341
|
Verified
8.3
6
8.9
331
8.3
7
8.5
295
|
Verified
7.7
5
Generative AI
7.8
136
Not enough data
7.8
135
Not enough data
Agentic AI - Incident Management
5.6
6
Not enough data
5.6
6
Not enough data
5.8
6
Not enough data
7.0
5
Not enough data
6.3
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
AIOps PlatformsHide 18 FeaturesShow 18 Features
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Issue Resolution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Server MonitoringHide 18 FeaturesShow 18 Features
Not enough data
Not enough data
Visibility
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring and Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Cloud environment support
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Server Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Enterprise MonitoringHide 15 FeaturesShow 15 Features
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Enterprise Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Application Performance Monitoring (APM)Hide 19 FeaturesShow 19 Features
Not enough data
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Response
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Application Performance Monitoring (APM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Self-ServiceHide 17 FeaturesShow 17 Features
6.9
150
Not enough data
Generative AI
7.2
75
Not enough data
Self-Service Experience
8.4
136
Not enough data
8.7
132
Not enough data
7.1
112
Not enough data
7.6
114
Not enough data
8.2
133
Not enough data
Self-Service Platform
8.5
134
Not enough data
8.7
138
Not enough data
7.1
107
Not enough data
8.1
129
Not enough data
Agentic AI - Customer Self-Service
6.0
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.0
5
Not enough data
5.3
5
Not enough data
IT AlertingHide 8 FeaturesShow 8 Features
7.1
70
Not enough data
Generative AI
7.7
70
Not enough data
Agentic AI - IT Alerting
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Observability SoftwareHide 20 FeaturesShow 20 Features
Not enough data
Not enough data
Telemetry Collection & Ingestion - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Observability Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visualization & Dashboards - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Correlation & Root Cause Analysis - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Scalability & Ecosystem Integration - Observability
Not enough data
Not enough data
Not enough data
Not enough data
AI Features - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Service DeskHide 19 FeaturesShow 19 Features
8.0
841
Not enough data
Incident Management
9.1
736
Not enough data
8.9
739
Not enough data
9.0
792
Not enough data
8.6
728
Not enough data
8.6
693
Not enough data
Reporting
8.6
774
Not enough data
8.2
637
Not enough data
8.2
616
Not enough data
Access & Usability
8.4
702
Not enough data
8.9
725
Not enough data
8.5
550
Not enough data
8.7
562
Not enough data
Agentic AI - Service Desk
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
6.7
8
Not enough data
Enterprise IT ManagementHide 18 FeaturesShow 18 Features
8.2
365
8.4
8
Analysis
7.6
175
Not enough data
Platform
8.3
231
Not enough data
8.2
214
7.8
6
8.7
257
8.3
5
8.4
285
8.6
6
8.7
317
8.6
6
Security
7.8
180
Not enough data
7.0
109
8.7
5
7.5
168
Not enough data
8.9
285
8.3
6
8.8
288
Not enough data
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshservice
Freshservice
OpsRamp
OpsRamp
Freshservice and OpsRamp are categorized as Incident Management and Enterprise IT Management
Unique Categories
Freshservice
OpsRamp
Reviews
Reviewers' Company Size
Freshservice
Freshservice
Small-Business(50 or fewer emp.)
17.6%
Mid-Market(51-1000 emp.)
62.2%
Enterprise(> 1000 emp.)
20.2%
OpsRamp
OpsRamp
Small-Business(50 or fewer emp.)
19.0%
Mid-Market(51-1000 emp.)
33.3%
Enterprise(> 1000 emp.)
47.6%
Reviewers' Industry
Freshservice
Freshservice
Information Technology and Services
19.7%
Computer Software
5.5%
Construction
4.5%
Education Management
3.6%
Hospital & Health Care
3.4%
Other
63.4%
OpsRamp
OpsRamp
Information Technology and Services
42.9%
Computer & Network Security
19.0%
Computer Software
14.3%
Financial Services
9.5%
Retail
4.8%
Other
9.5%
Alternatives
Freshservice
Freshservice Alternatives
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Jira Service Management
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SolarWinds Service Desk
SolarWinds Service Desk
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OpsRamp
OpsRamp Alternatives
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Datadog
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Dynatrace
Dynatrace
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LogicMonitor
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Zabbix
Zabbix
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Discussions
Freshservice
Freshservice Discussions
How has your experience been with Freshservice support?
12 Comments
DM
I have interacted with them a number of times. Often they respond within the hour. They are always helpful and available to get onto zoom sessions to explain...Read more
Whats the best way to populate our inventory?
3 Comments
PB
Deploying the Freshservice Discovery Agent via GPO did the trick for...Read more
What is Freshservice used for?
3 Comments
JR
<p>IT Service Management aligned with ITIL4 framework. From ticketing system to project management, Fresh Service it's a global solution perfect for managing...Read more
See all discussions
OpsRamp
OpsRamp Discussions
Monty the Mongoose crying
OpsRamp has no discussions with answers
See all discussions
Ask Freshservice a QuestionContact Freshservice
Ask OpsRamp a QuestionContact OpsRamp

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Add Product
Freshservice
Freshservice
Optimized for quick response
OpsRamp
OpsRamp