# Freshservice vs NinjaOne Comparison
---
## AI Generated Summary
- **G2 reviewers report** that NinjaOne excels in its user-friendly interface and extensive feature set, making it easy for users to navigate and utilize its capabilities. Many users appreciate the seamless installation process on client endpoints, highlighting how it allows for quick connections without the need for complex codes.
- **Users say** that Freshservice provides excellent visibility into IT operations, which is particularly beneficial for management. One CEO noted the immediate insights gained from the platform, emphasizing its role in improving overall operational efficiency.
- **Reviewers mention** that NinjaOne's constant updates and feature enhancements keep the software relevant and useful. Users enjoy the ability to generate detailed usage reports effortlessly, which aids in project meetings and client check-ins, showcasing its strong asset management capabilities.
- **According to verified reviews** , Freshservice shines with its service portal, which creates a user-friendly front door for employee inquiries. This feature has significantly improved internal processes, allowing teams to submit tickets easily for various needs, including HR-related issues.
- **G2 reviewers highlight** that while Freshservice has a solid ticketing system, NinjaOne's performance in this area is less favorable, with users expressing a desire for more robust ticket management features. This indicates that Freshservice may be a better fit for organizations prioritizing incident management.
- **Users report** that both platforms offer strong support, but NinjaOne edges out with slightly higher satisfaction ratings. Reviewers appreciate the quality of support from NinjaOne, noting its responsiveness and helpfulness in resolving issues quickly, which is crucial for day-to-day operations.



| | Freshservice | NinjaOne | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 1,335 | 4,300 | 
| **Largest Market Segment** | Mid-Market (61.9% of reviews) | Mid-Market (49.0% of reviews) | 
| **Entry Level Price** | $19.00 | No pricing available | 

---
## Top Pros & Cons

### Freshservice

Pros:
- Ease of Use (158 reviews)
- Features (89 reviews)

Cons:
- Missing Features (54 reviews)
- Limited Features (42 reviews)

### NinjaOne

Pros:
- Ease of Use (1559 reviews)
- Features (980 reviews)

Cons:
- Missing Features (792 reviews)
- Limited Features (450 reviews)

---
## Ratings Comparison
| Rating | Freshservice | NinjaOne | 
|---|---|---|
  | **Meets Requirements** | 8.9 (1183 reviews) | 9.0 (4089 reviews) | 
  | **Ease of Use** | 9.2 (1188 reviews) | 9.1 (4131 reviews) | 
  | **Ease of Setup** | 8.8 (973 reviews) | 9.1 (3881 reviews) | 
  | **Ease of Admin** | 9.0 (958 reviews) | 9.1 (3085 reviews) | 
  | **Quality of Support** | 9.0 (1143 reviews) | 9.1 (3920 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (933 reviews) | 9.4 (3018 reviews) | 
  | **Product Direction (% positive)** | 9.5 (1166 reviews) | 9.7 (3960 reviews) | 

---
## Pricing

### Freshservice

#### Entry-Level Pricing

Plan: STARTER

Price: $19.00

Description: For getting started

Key Features:
- Incident Management
- Knowledge Base
- Self Service Portal

[Browse all 3 editions](https://www.g2.com/products/freshservice/pricing)

#### Free Trial

Yes

### NinjaOne

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **NinjaOne** | N/A | N/A |

#### Ticket and Case Management

| Feature | Freshservice | NinjaOne | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | Not enough data | 
| **Ticket response user experience** | Not enough data | Not enough data | 
| **Workflow** | Not enough data | Not enough data | 
| **Response Automation** | Not enough data | Not enough data | 
| **SLA Management** | Not enough data | Not enough data | 
| **Attachments/Screencasts** | Not enough data | Not enough data | 
| **Ticket Collaboration** | Not enough data | Not enough data | 
| **Customer and Contacts Database** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Freshservice | NinjaOne | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Freshservice | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Freshservice | NinjaOne | 
|---|---|---|
| **Customer Portal** | Not enough data | Not enough data | 
| **Email to Case** | Not enough data | Not enough data | 
| **Chat/Live Support** | Not enough data | Not enough data | 
| **Social Integration** | Not enough data | Not enough data | 
| **Voice** | Not enough data | Not enough data | 

#### Platform

| Feature | Freshservice | NinjaOne | 
|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 
| **Customization ** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 8.4/10 | 446 |
| **NinjaOne** | 7.9/10 | 846 |

#### Administration

| Feature | Freshservice | NinjaOne | 
|---|---|---|
| **Change Management** | 8.6 (324 reviews) ✓ Verified | 8.2 (678 reviews) | 
| **Asset Management** | 8.4 (351 reviews) ✓ Verified | 8.8 (725 reviews) | 
| **Reports & Analytics** | 8.3 (375 reviews) ✓ Verified | 8.3 (724 reviews) | 

#### Service Desk

| Feature | Freshservice | NinjaOne | 
|---|---|---|
| **Help Desk** | 9.5 (409 reviews) ✓ Verified | 8.1 (718 reviews) | 
| **Incident Reports** | 9.1 (377 reviews) ✓ Verified | 7.9 (669 reviews) | 
| **Process Workflow** | 8.8 (373 reviews) ✓ Verified | 7.7 (645 reviews) | 

#### Management

| Feature | Freshservice | NinjaOne | 
|---|---|---|
| **Reporting** | 8.5 (313 reviews) ✓ Verified | 8.3 (639 reviews) | 
| **Administration Console** | 8.9 (319 reviews) ✓ Verified | 9.0 (645 reviews) | 
| **Access Management** | 8.8 (283 reviews) ✓ Verified | 8.7 (616 reviews) | 
| **Asset Management** | 8.5 (290 reviews) ✓ Verified | 8.8 (617 reviews) | 
| **Policy Dictation** | 8.1 (228 reviews) ✓ Verified | 8.4 (591 reviews) | 

#### Functionality

| Feature | Freshservice | NinjaOne | 
|---|---|---|
| **Ticketing System** | 9.5 (342 reviews) ✓ Verified | 7.6 (641 reviews) | 
| **Performance Logging** | 8.7 (269 reviews) ✓ Verified | 8.5 (627 reviews) | 
| **Alerting** | 8.7 (267 reviews) ✓ Verified | 8.9 (671 reviews) | 
| **Automation** | 8.8 (310 reviews) ✓ Verified | 9.0 (688 reviews) | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Freshservice | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | 7.9 (8 reviews) | 7.0 (177 reviews) | 
| **Multi-step Planning** | 6.9 (8 reviews) | 6.8 (173 reviews) | 
| **Cross-system Integration** | 8.5 (13 reviews) | 6.9 (170 reviews) | 
| **Adaptive Learning** | 7.4 (7 reviews) | 6.8 (173 reviews) | 
| **Natural Language Interaction** | 7.1 (7 reviews) | 6.7 (171 reviews) | 
| **Proactive Assistance** | 8.1 (9 reviews) | 6.8 (170 reviews) | 
| **Decision Making** | 8.0 (9 reviews) | 6.8 (169 reviews) | 

### Server Backup

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **NinjaOne** | 8.2/10 | 416 |

#### Compatibility 

| Feature | Freshservice | NinjaOne | 
|---|---|---|
| **File Server Backup** | Not enough data | 8.9 (369 reviews) | 
| **Database Server Backup** | Not enough data | 8.2 (306 reviews) | 
| **Virtual Machines** | Not enough data | 8.5 (330 reviews) | 
| **Repository Models** | Not enough data | 8.3 (289 reviews) | 

#### Management

| Feature | Freshservice | NinjaOne | 
|---|---|---|
| **Continuous Backup** | Not enough data | Feature Not Available | 
| **Disaster Recovery** | Not enough data | 8.4 (306 reviews) | 
| **Storage Capacity** | Not enough data | 8.7 (304 reviews) | 
| **Remote Backup** | Not enough data | 8.9 (346 reviews) | 
| **Activity Monitoring** | Not enough data | 9.2 (367 reviews) | 

#### Compliance

| Feature | Freshservice | NinjaOne | 
|---|---|---|
| **Security Standards** | Not enough data | 8.8 (303 reviews) | 
| **Cloud Data Protection** | Not enough data | 8.4 (286 reviews) | 
| **Data Deduplication** | Not enough data | Feature Not Available | 

#### Agentic AI - Server Backup

| Feature | Freshservice | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.4 (67 reviews) | 
| **Multi-step Planning** | Not enough data | 7.3 (66 reviews) | 
| **Cross-system Integration** | Not enough data | 7.7 (66 reviews) | 
| **Adaptive Learning** | Not enough data | 7.4 (64 reviews) | 
| **Proactive Assistance** | Not enough data | 7.3 (64 reviews) | 
| **Decision Making** | Not enough data | 7.5 (65 reviews) | 

### Online Backup

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **NinjaOne** | 8.6/10 | 448 |

#### Functionality

| Feature | Freshservice | NinjaOne | 
|---|---|---|
| **Real-time Sync** | Not enough data | 8.3 (93 reviews) | 
| **Storage Capacity** | Not enough data | 8.7 (350 reviews) | 
| **Remote Backup** | Not enough data | 9.0 (390 reviews) | 
| **Versioning** | Not enough data | 8.6 (356 reviews) | 
| **Mobile Backup Application** | Not enough data | Feature Not Available | 

#### Compatibility 

| Feature | Freshservice | NinjaOne | 
|---|---|---|
| **Disk Backup** | Not enough data | Feature Not Available | 
| **Local Backup** | Not enough data | 8.6 (358 reviews) | 
| **Storage Formats** | Not enough data | 8.3 (332 reviews) | 

#### Management

| Feature | Freshservice | NinjaOne | 
|---|---|---|
| **File Sharing** | Not enough data | 8.2 (335 reviews) | 
| **Security Standards** | Not enough data | 8.8 (341 reviews) | 
| **Encrypted Storage** | Not enough data | 8.8 (338 reviews) | 

#### Agentic AI - Online Backup

| Feature | Freshservice | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Multi-step Planning** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Feature Not Available | 

### Remote Monitoring & Management (RMM)

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **NinjaOne** | 8.1/10 | 2808 |

#### Inventory Management - Remote Monitoring & Management (RMM)

| Feature | Freshservice | NinjaOne | 
|---|---|---|
| **Device Management** | Not enough data | 9.4 (2524 reviews) ✓ Verified | 
| **Asset Management** | Not enough data | 8.9 (683 reviews) | 
| **ITIL Policy Compliance** | Not enough data | 8.2 (471 reviews) | 

#### Monitoring and Management

| Feature | Freshservice | NinjaOne | 
|---|---|---|
| **Remote Monitoring** | Not enough data | 9.4 (2449 reviews) ✓ Verified | 
| **Asset Tracking** | Not enough data | 8.5 (1942 reviews) | 
| **Application Deployment** | Not enough data | 8.7 (2138 reviews) ✓ Verified | 
| **Patch Management** | Not enough data | 9.1 (2460 reviews) ✓ Verified | 
| **Asset Tracking** | Not enough data | 8.5 (532 reviews) | 

#### IT Operations & Workflow - Remote Monitoring & Management (RMM)

| Feature | Freshservice | NinjaOne | 
|---|---|---|
| **Workflow Management** | Not enough data | 8.6 (509 reviews) | 

#### Service Management

| Feature | Freshservice | NinjaOne | 
|---|---|---|
| **Remote Access** | Not enough data | 9.2 (2344 reviews) ✓ Verified | 
| **Service Management (Issue Prioritization)** | Not enough data | 8.1 (472 reviews) | 
| **Ticketing** | Not enough data | 7.6 (574 reviews) | 

#### Agentic AI - Remote Monitoring & Management (RMM)

| Feature | Freshservice | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.6 (526 reviews) | 
| **Multi-step Planning** | Not enough data | 7.0 (468 reviews) | 
| **Cross-system Integration** | Not enough data | 7.3 (480 reviews) | 
| **Adaptive Learning** | Not enough data | 6.9 (459 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.9 (456 reviews) | 
| **Proactive Assistance** | Not enough data | 7.0 (464 reviews) | 
| **Decision Making** | Not enough data | 7.1 (460 reviews) | 

### Unified Endpoint Management (UEM)

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **NinjaOne** | 7.9/10 | 507 |

#### Scope

| Feature | Freshservice | NinjaOne | 
|---|---|---|
| **Endpoint Inclusiveness** | Not enough data | 8.7 (428 reviews) | 
| **Multi-OS Support** | Not enough data | 8.9 (455 reviews) | 

#### Security

| Feature | Freshservice | NinjaOne | 
|---|---|---|
| **Reporting and Alerts** | Not enough data | 8.5 (449 reviews) | 
| **Endpoint Protection** | Not enough data | 8.3 (409 reviews) | 
| **Remote Wiping** | Not enough data | 7.5 (391 reviews) | 

#### Management

| Feature | Freshservice | NinjaOne | 
|---|---|---|
| **Device Enrollment** | Not enough data | 8.9 (432 reviews) | 
| **Device Configuration** | Not enough data | 8.7 (432 reviews) | 
| **Device Compliance** | Not enough data | 8.7 (415 reviews) | 
| **Usage Information** | Not enough data | 8.8 (414 reviews) | 
| **Data Separation** | Not enough data | 7.8 (375 reviews) | 

#### Agentic AI - Unified Endpoint Management (UEM)

| Feature | Freshservice | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.3 (171 reviews) | 
| **Multi-step Planning** | Not enough data | 7.1 (169 reviews) | 
| **Cross-system Integration** | Not enough data | 7.3 (170 reviews) | 
| **Adaptive Learning** | Not enough data | 7.2 (167 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.0 (165 reviews) | 
| **Proactive Assistance** | Not enough data | 7.2 (169 reviews) | 
| **Decision Making** | Not enough data | 7.2 (170 reviews) | 

### Network Monitoring

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **NinjaOne** | 8.3/10 | 780 |

#### Functionality

| Feature | Freshservice | NinjaOne | 
|---|---|---|
| **Performance Monitoring** | Not enough data | 8.8 (702 reviews) | 
| **Alerting** | Not enough data | 9.0 (736 reviews) | 
| **Improvement Suggestions** | Not enough data | 8.1 (618 reviews) | 
| **Multi-Network Capability** | Not enough data | 8.8 (616 reviews) | 

#### Monitoring - Network Monitoring

| Feature | Freshservice | NinjaOne | 
|---|---|---|
| **360-Degree Network Visibility** | Not enough data | Feature Not Available | 
| **Automated Network Discovery** | Not enough data | Feature Not Available | 
| **Real-Time Monitoring** | Not enough data | 8.4 (282 reviews) | 

#### Management

| Feature | Freshservice | NinjaOne | 
|---|---|---|
| **Performance Baseline** | Not enough data | 8.3 (573 reviews) | 
| **Data Visualization** | Not enough data | 8.2 (587 reviews) | 
| **Path Analysis** | Not enough data | 7.6 (540 reviews) | 

#### Analytics - Network Monitoring

| Feature | Freshservice | NinjaOne | 
|---|---|---|
| **Predictive Performance Analytics** | Not enough data | Feature Not Available | 
| **Packet & Flow Analysis** | Not enough data | 6.9 (239 reviews) | 

#### Security - Network Monitoring

| Feature | Freshservice | NinjaOne | 
|---|---|---|
| **Encrypted Data Transmission** | Not enough data | Feature Not Available | 
| **Zero Trust and Identity Management** | Not enough data | Feature Not Available | 
| **Integrated Network Security** | Not enough data | Feature Not Available | 

#### Network Performance - Network Monitoring

| Feature | Freshservice | NinjaOne | 
|---|---|---|
| **Dynamic Network Optimization** | Not enough data | Feature Not Available | 
| **Automated Tasks Routing** | Not enough data | Feature Not Available | 

#### AI Automation - Network Monitoring

| Feature | Freshservice | NinjaOne | 
|---|---|---|
| **Machine Learning-Based Anomaly Detection** | Not enough data | Feature Not Available | 
| **Self-Healing Networks** | Not enough data | Feature Not Available | 
| **Predictive Network Maintenance** | Not enough data | Feature Not Available | 

#### Agentic AI - Network Monitoring

| Feature | Freshservice | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Multi-step Planning** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Feature Not Available | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 7.4/10 | 368 |
| **NinjaOne** | 8.0/10 | 614 |

#### Monitoring

| Feature | Freshservice | NinjaOne | 
|---|---|---|
| **Constant Monitoring** | 8.3 (267 reviews) ✓ Verified | 9.3 (572 reviews) ✓ Verified | 
| **Timely Alerts** | 8.6 (303 reviews) ✓ Verified | 9.2 (570 reviews) ✓ Verified | 
| **TIcket Accuracy** | 8.8 (320 reviews) ✓ Verified | 8.5 (511 reviews) ✓ Verified | 
| **AI Monitoring** | 6.1 (26 reviews) | 7.2 (200 reviews) | 

#### Management Tools

| Feature | Freshservice | NinjaOne | 
|---|---|---|
| **Ticket Assignment** | 9.0 (341 reviews) ✓ Verified | 8.3 (505 reviews) | 
| **Standardization** | 8.9 (331 reviews) | 8.7 (516 reviews) ✓ Verified | 
| **Lifecycle Visualization** | 8.5 (295 reviews) ✓ Verified | 8.5 (490 reviews) ✓ Verified | 

#### Generative AI

| Feature | Freshservice | NinjaOne | 
|---|---|---|
| **AI Text Generation** | 7.8 (137 reviews) | Feature Not Available | 
| **AI Text Summarization** | 7.8 (136 reviews) | Feature Not Available | 

#### Agentic AI - Incident Management

| Feature | Freshservice | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | 5.6 (6 reviews) | 7.6 (99 reviews) | 
| **Multi-step Planning** | 5.6 (6 reviews) | 7.5 (97 reviews) | 
| **Cross-system Integration** | 5.8 (6 reviews) | 7.8 (96 reviews) | 
| **Adaptive Learning** | 7.0 (5 reviews) | 7.3 (95 reviews) | 
| **Natural Language Interaction** | 6.3 (5 reviews) | 7.2 (95 reviews) | 
| **Proactive Assistance** | 7.0 (5 reviews) | 7.4 (95 reviews) | 
| **Decision Making** | 7.0 (5 reviews) | 7.5 (93 reviews) | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **NinjaOne** | 7.9/10 | 1309 |

#### Asset Inventory

| Feature | Freshservice | NinjaOne | 
|---|---|---|
| **Hardware Asset Inventory** | Not enough data | 9.0 (1194 reviews) | 
| **Software Asset Inventory** | Not enough data | 8.9 (1170 reviews) | 
| **Cloud Asset Inventory** | Not enough data | 7.7 (1025 reviews) | 
| **Mobile Asset Inventory** | Not enough data | 7.4 (295 reviews) | 
| **Asset Discovery** | Not enough data | 8.2 (1070 reviews) | 

#### Generative AI

| Feature | Freshservice | NinjaOne | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Generation** | Not enough data | Feature Not Available | 

#### Agentic AI - IT Asset Management

| Feature | Freshservice | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.5 (242 reviews) | 
| **Multi-step Planning** | Not enough data | 7.3 (227 reviews) | 
| **Cross-system Integration** | Not enough data | 7.4 (224 reviews) | 
| **Adaptive Learning** | Not enough data | 7.2 (222 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.1 (218 reviews) | 
| **Proactive Assistance** | Not enough data | 7.1 (225 reviews) | 
| **Decision Making** | Not enough data | 7.1 (222 reviews) | 

#### Management

| Feature | Freshservice | NinjaOne | 
|---|---|---|
| **Central Dashboard** | Not enough data | 9.1 (1161 reviews) | 
| **Asset Policy Management** | Not enough data | 8.7 (1049 reviews) | 
| **Risk Management** | Not enough data | 8.1 (1008 reviews) | 
| **Integrations** | Not enough data | 8.2 (1073 reviews) | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **NinjaOne** | 8.4/10 | 2022 |

#### Administration

| Feature | Freshservice | NinjaOne | 
|---|---|---|
| **Screen Sharing** | Not enough data | 9.2 (1735 reviews) | 
| **File Sharing** | Not enough data | 8.7 (1618 reviews) | 
| **Session Recording** | Not enough data | 7.8 (1423 reviews) | 
| **Unattended Remote Access** | Not enough data | 9.2 (1744 reviews) | 
| **Multi - Session Handling** | Not enough data | 8.9 (1537 reviews) | 
| **Multi-Monitor Support** | Not enough data | 8.8 (1599 reviews) | 

#### Maintenance

| Feature | Freshservice | NinjaOne | 
|---|---|---|
| **Remote Reboot** | Not enough data | 9.2 (1757 reviews) | 
| **Remote Printing** | Not enough data | 7.7 (1336 reviews) | 

#### Communication 

| Feature | Freshservice | NinjaOne | 
|---|---|---|
| **Text Chat** | Not enough data | 8.0 (1436 reviews) | 
| **VoIP** | Not enough data | Feature Not Available | 
| **Video Conference Call** | Not enough data | Feature Not Available | 
| **Screen Annotations** | Not enough data | 7.2 (1304 reviews) | 

#### Security

| Feature | Freshservice | NinjaOne | 
|---|---|---|
| **Data Encryption** | Not enough data | 8.3 (1357 reviews) | 
| **Compliance** | Not enough data | 8.4 (1393 reviews) | 

#### Device Support

| Feature | Freshservice | NinjaOne | 
|---|---|---|
| **Mobile Device Access** | Not enough data | 7.6 (1365 reviews) | 
| **Multi-Platform Support** | Not enough data | 8.4 (1470 reviews) | 
| **Cross-Platform** | Not enough data | 8.4 (1439 reviews) | 

#### Performance

| Feature | Freshservice | NinjaOne | 
|---|---|---|
| **Reporting** | Not enough data | 8.2 (1540 reviews) | 

### PC Backup

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **NinjaOne** | 8.0/10 | 364 |

#### Functionality 

| Feature | Freshservice | NinjaOne | 
|---|---|---|
| **Incremental Backup** | Not enough data | 8.9 (335 reviews) | 
| **OS Boot Recovery** | Not enough data | 7.9 (296 reviews) | 
| **Bootable Disk** | Not enough data | 8.1 (299 reviews) | 
| **Online Restore** | Not enough data | 8.6 (323 reviews) | 

#### Performance

| Feature | Freshservice | NinjaOne | 
|---|---|---|
| **Multiple Backup Versions** | Not enough data | 8.8 (321 reviews) | 
| **Unlimited Backup** | Not enough data | 8.6 (308 reviews) | 
| **Deduplication** | Not enough data | Feature Not Available | 
| **Lag Free Operation** | Not enough data | 8.6 (310 reviews) | 

#### Agentic AI - PC Backup

| Feature | Freshservice | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.2 (92 reviews) | 
| **Cross-system Integration** | Not enough data | 7.2 (91 reviews) | 
| **Proactive Assistance** | Not enough data | 6.9 (89 reviews) | 
| **Decision Making** | Not enough data | 7.1 (90 reviews) | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 6.9/10 | 152 |
| **NinjaOne** | N/A | N/A |

#### Generative AI

| Feature | Freshservice | NinjaOne | 
|---|---|---|
| **AI Text Summarization** | 7.2 (76 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | Freshservice | NinjaOne | 
|---|---|---|
| **Knowledge Base** | 8.4 (139 reviews) | Not enough data | 
| **Searchable Articles** | 8.7 (133 reviews) | Not enough data | 
| **Community Forums** | 7.1 (113 reviews) | Not enough data | 
| **Mobile Optimization** | 7.6 (115 reviews) | Not enough data | 
| **Personalization** | 8.2 (134 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | Freshservice | NinjaOne | 
|---|---|---|
| **Branding** | 8.5 (135 reviews) | Not enough data | 
| **Automation** | 8.7 (140 reviews) | Not enough data | 
| **Artificial Intelligence** | 7.1 (108 reviews) | Not enough data | 
| **Integrations** | 8.1 (130 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Freshservice | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | 6.0 (5 reviews) | Not enough data | 
| **Multi-step Planning** | 5.3 (5 reviews) | Not enough data | 
| **Cross-system Integration** | 5.3 (5 reviews) | Not enough data | 
| **Adaptive Learning** | 5.3 (5 reviews) | Not enough data | 
| **Natural Language Interaction** | 5.3 (5 reviews) | Not enough data | 
| **Proactive Assistance** | 5.0 (5 reviews) | Not enough data | 
| **Decision Making** | 5.3 (5 reviews) | Not enough data | 

### Endpoint Management

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **NinjaOne** | N/A | N/A |

#### Generative AI

| Feature | Freshservice | NinjaOne | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Feature Not Available | 

### IT Alerting

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 7.1/10 | 70 |
| **NinjaOne** | N/A | N/A |

#### Generative AI

| Feature | Freshservice | NinjaOne | 
|---|---|---|
| **AI Text Generation** | 7.7 (70 reviews) | Not enough data | 

#### Agentic AI - IT Alerting

| Feature | Freshservice | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | 7.0 (5 reviews) | Not enough data | 
| **Cross-system Integration** | 7.0 (5 reviews) | Not enough data | 
| **Adaptive Learning** | 7.0 (5 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | 7.0 (5 reviews) | Not enough data | 
| **Decision Making** | 7.0 (5 reviews) | Not enough data | 

### IT Documentation

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **NinjaOne** | 8.6/10 | 255 |

#### Management and Discovery - IT Documentation

| Feature | Freshservice | NinjaOne | 
|---|---|---|
| **Search and Indexing** | Not enough data | 8.4 (224 reviews) | 
| **Version Control** | Not enough data | 8.4 (222 reviews) | 
| **Access and Permissions** | Not enough data | 8.8 (225 reviews) | 

#### Operations - IT Documentation

| Feature | Freshservice | NinjaOne | 
|---|---|---|
| **Integrations** | Not enough data | 8.4 (226 reviews) | 
| **Automation** | Not enough data | 8.9 (241 reviews) | 
| **Reporting** | Not enough data | 8.4 (227 reviews) | 

### Autonomous Endpoint Management (AEM)

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **NinjaOne** | 8.1/10 | 143 |

#### Generative AI - Autonomous Endpoint Management

| Feature | Freshservice | NinjaOne | 
|---|---|---|
| **Behavioral Analysis** | Not enough data | 7.2 (67 reviews) | 
| **Adaptive** | Not enough data | 7.4 (70 reviews) | 
| **Predictive** | Not enough data | 7.4 (68 reviews) | 

#### Monitoring and Management - Autonomous Endpoint Management

| Feature | Freshservice | NinjaOne | 
|---|---|---|
| **Patch Management** | Not enough data | 9.0 (130 reviews) | 
| **Oversees** | Not enough data | 8.3 (78 reviews) | 
| **Self-Healing** | Not enough data | 8.1 (80 reviews) | 
| **Centralized Dashboard** | Not enough data | 9.1 (117 reviews) | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 8.0/10 | 843 |
| **NinjaOne** | N/A | N/A |

#### Incident Management

| Feature | Freshservice | NinjaOne | 
|---|---|---|
| **Automate Ticket Routing** | 9.1 (737 reviews) | Not enough data | 
| **Ticket Prioritization** | 8.9 (737 reviews) | Not enough data | 
| **Ticket Notifications** | 9.0 (795 reviews) | Not enough data | 
| **Knowledge Base** | 8.6 (728 reviews) | Not enough data | 
| **Knowledge Base/Ticket Integration** | 8.6 (694 reviews) | Not enough data | 

#### Reporting

| Feature | Freshservice | NinjaOne | 
|---|---|---|
| **Dashboards** | 8.6 (775 reviews) | Not enough data | 
| **Time Tracking** | 8.2 (639 reviews) | Not enough data | 
| **Surveys** | 8.2 (615 reviews) | Not enough data | 

#### Access & Usability

| Feature | Freshservice | NinjaOne | 
|---|---|---|
| **Mobile** | 8.4 (701 reviews) | Not enough data | 
| **Self Service** | 8.9 (727 reviews) | Not enough data | 
| **Active Directory** | 8.5 (550 reviews) | Not enough data | 
| **Multi-Channel Access** | 8.6 (562 reviews) | Not enough data | 

#### Agentic AI - Service Desk

| Feature | Freshservice | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | 7.1 (8 reviews) | Not enough data | 
| **Multi-step Planning** | 6.7 (8 reviews) | Not enough data | 
| **Cross-system Integration** | 7.1 (8 reviews) | Not enough data | 
| **Adaptive Learning** | 7.0 (9 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.1 (8 reviews) | Not enough data | 
| **Proactive Assistance** | 6.7 (8 reviews) | Not enough data | 
| **Decision Making** | 6.7 (8 reviews) | Not enough data | 

### Endpoint Protection

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **NinjaOne** | N/A | N/A |

#### System Control

| Feature | Freshservice | NinjaOne | 
|---|---|---|
| **Device Control** | Not enough data | Not enough data | 
| **Web Control** | Not enough data | Not enough data | 
| **Application Control** | Not enough data | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | 
| **System Isolation** | Not enough data | Not enough data | 

#### Vulnerability Prevention

| Feature | Freshservice | NinjaOne | 
|---|---|---|
| **Endpoint Intelligence** | Not enough data | Not enough data | 
| **Firewall** | Not enough data | Not enough data | 
| **Malware Detection** | Not enough data | Not enough data | 

#### Security Management

| Feature | Freshservice | NinjaOne | 
|---|---|---|
| **Incident Reports** | Not enough data | Not enough data | 
| **Security Validation** | Not enough data | Not enough data | 
| **Compliance ** | Not enough data | Not enough data | 

### Backup

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **NinjaOne** | N/A | N/A |

#### Management

| Feature | Freshservice | NinjaOne | 
|---|---|---|
| **Disaster Recovery** | Not enough data | Not enough data | 
| **Remote Backup** | Not enough data | Not enough data | 
| **Storage Formats** | Not enough data | Not enough data | 
| **Scheduled Backups** | Not enough data | Not enough data | 
| **On-Demand Restoration** | Not enough data | Not enough data | 

#### Reporting

| Feature | Freshservice | NinjaOne | 
|---|---|---|
| **Activity Monitoring** | Not enough data | Not enough data | 
| **Documentation** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 

#### Security

| Feature | Freshservice | NinjaOne | 
|---|---|---|
| **Data Encryption** | Not enough data | Not enough data | 
| **Security and Compliance** | Not enough data | Not enough data | 
| **Deduplication ** | Not enough data | Not enough data | 

### Mobile Device Management (MDM)

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **NinjaOne** | 8.2/10 | 676 |

#### Platform - Mobile Device Management (MDM)

| Feature | Freshservice | NinjaOne | 
|---|---|---|
| **Regulation Compliant** | Not enough data | 8.6 (465 reviews) | 

#### Operating System

| Feature | Freshservice | NinjaOne | 
|---|---|---|
| **Multi-Systems Support** | Not enough data | 9.3 (638 reviews) | 
| **Apple Support** | Not enough data | 8.2 (584 reviews) | 
| **Android Support** | Not enough data | 8.5 (554 reviews) | 

#### Management

| Feature | Freshservice | NinjaOne | 
|---|---|---|
| **Applicatons Management** | Not enough data | 8.7 (571 reviews) | 
| **Applications Consolidation** | Not enough data | 8.4 (501 reviews) | 
| **Whitelist** | Not enough data | 8.4 (498 reviews) | 
| **Blacklist** | Not enough data | 8.3 (492 reviews) | 
| **Usage Information** | Not enough data | 8.5 (509 reviews) | 

#### Security

| Feature | Freshservice | NinjaOne | 
|---|---|---|
| **Remote Wipe** | Not enough data | 8.6 (507 reviews) | 
| **Security** | Not enough data | 8.7 (520 reviews) | 

#### Agentic AI - Mobile Device Management (MDM)

| Feature | Freshservice | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.8 (150 reviews) | 
| **Multi-step Planning** | Not enough data | 7.6 (143 reviews) | 
| **Cross-system Integration** | Not enough data | 7.8 (147 reviews) | 
| **Adaptive Learning** | Not enough data | 7.7 (143 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.7 (139 reviews) | 
| **Proactive Assistance** | Not enough data | 7.7 (145 reviews) | 
| **Decision Making** | Not enough data | 7.7 (142 reviews) | 

### Knowledge Management

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **NinjaOne** | N/A | N/A |

#### Knowledge Base

| Feature | Freshservice | NinjaOne | 
|---|---|---|
| **Q & A** | Not enough data | Not enough data | 
| **Link Sharing** | Not enough data | Not enough data | 
| **Searchable** | Not enough data | Not enough data | 

#### Security

| Feature | Freshservice | NinjaOne | 
|---|---|---|
| **Verification** | Not enough data | Not enough data | 
| **Role-Based Permission** | Not enough data | Not enough data | 
| **Public vs Private** | Not enough data | Not enough data | 

#### Content

| Feature | Freshservice | NinjaOne | 
|---|---|---|
| **Trackable Analytics** | Not enough data | Not enough data | 
| **Import** | Not enough data | Not enough data | 
| **File Viewing** | Not enough data | Not enough data | 
| **Update Notifications** | Not enough data | Not enough data | 

#### Communication

| Feature | Freshservice | NinjaOne | 
|---|---|---|
| **Social Features** | Not enough data | Not enough data | 
| **Tagging ** | Not enough data | Not enough data | 
| **Upload ** | Not enough data | Not enough data | 
| **Comments** | Not enough data | Not enough data | 

### Enterprise IT Management

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 8.2/10 | 364 |
| **NinjaOne** | 8.0/10 | 1010 |

#### Analysis

| Feature | Freshservice | NinjaOne | 
|---|---|---|
| **Threat Detection** | 7.5 (173 reviews) | 8.2 (778 reviews) | 

#### Platform

| Feature | Freshservice | NinjaOne | 
|---|---|---|
| **Unified Communications Platform** | 8.3 (232 reviews) | 7.9 (723 reviews) | 
| **Remote Access** | 8.2 (212 reviews) | 9.2 (920 reviews) | 
| **ITIL Policy Compliance** | 8.7 (255 reviews) | 8.3 (700 reviews) | 
| **Asset Tracking** | 8.4 (283 reviews) | 8.6 (791 reviews) | 
| **IT Knowledge Management** | 8.7 (315 reviews) | 8.4 (747 reviews) | 

#### Security

| Feature | Freshservice | NinjaOne | 
|---|---|---|
| **Endpoint Protection** | 7.8 (178 reviews) | 8.8 (811 reviews) | 
| **Patch Management** | 7.0 (107 reviews) | 9.2 (925 reviews) | 
| **Disaster Recovery** | 7.5 (166 reviews) | 7.7 (690 reviews) | 
| **Service Management** | 8.9 (283 reviews) | 8.8 (754 reviews) | 
| **Workflow Management** | 8.8 (286 reviews) | 8.2 (707 reviews) | 

#### Agentic AI - Enterprise IT Management

| Feature | Freshservice | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.6 (175 reviews) | 
| **Multi-step Planning** | Not enough data | 7.3 (157 reviews) | 
| **Cross-system Integration** | Not enough data | 7.4 (161 reviews) | 
| **Adaptive Learning** | Not enough data | 7.0 (155 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.0 (153 reviews) | 
| **Proactive Assistance** | Not enough data | 7.1 (158 reviews) | 
| **Decision Making** | Not enough data | 7.0 (154 reviews) | 

---
## Categories
**Shared Categories (4):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [Incident Management Software](https://www.g2.com/categories/incident-management), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management)

**Unique to Freshservice (5):** [IT Alerting Software](https://www.g2.com/categories/it-alerting), [Configuration Management Tools](https://www.g2.com/categories/configuration-management), [Service Desk Software](https://www.g2.com/categories/service-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Help Desk Software](https://www.g2.com/categories/help-desk)

**Unique to NinjaOne (12):** [Endpoint Management Software](https://www.g2.com/categories/endpoint-management), [Patch Management Software](https://www.g2.com/categories/patch-management), [Unified Endpoint Management (UEM) Software](https://www.g2.com/categories/unified-endpoint-management-uem), [Mobile Device Management (MDM) Software](https://www.g2.com/categories/mobile-device-management-mdm), [Remote Support Software](https://www.g2.com/categories/remote-support), [PC Backup Software](https://www.g2.com/categories/pc-backup), [Online Backup Software](https://www.g2.com/categories/online-backup), [Server Backup Software](https://www.g2.com/categories/server-backup), [Network Monitoring Software](https://www.g2.com/categories/network-monitoring), [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm), [Autonomous Endpoint Management (AEM) Software](https://www.g2.com/categories/autonomous-endpoint-management-aem), [IT Documentation Software](https://www.g2.com/categories/it-documentation)


---
## Reviewer Demographics

### By Company Size

| Segment | Freshservice | NinjaOne | 
|---|---|---|
| **Small-Business** | 17.6% | 43.5% | 
| **Mid-Market** | 61.9% | 49.0% | 
| **Enterprise** | 20.5% | 7.5% | 

### By Industry

#### Freshservice

- **Information Technology and Services:** 19.7%
- **Computer Software:** 5.5%
- **Construction:** 4.5%
- **Financial Services:** 3.5%
- **Education Management:** 3.5%
- **Hospital & Health Care:** 3.5%
- **Retail:** 3.1%
- **Computer & Network Security:** 2.6%
- **Non-Profit Organization Management:** 2.4%
- **Marketing and Advertising:** 2.0%
- **Other:** 49.7%

#### NinjaOne

- **Information Technology and Services:** 26.9%
- **Computer & Network Security:** 13.5%
- **Hospital & Health Care:** 4.0%
- **Manufacturing:** 3.5%
- **Computer Software:** 2.8%
- **Construction:** 2.5%
- **Retail:** 2.3%
- **Financial Services:** 2.2%
- **Consulting:** 1.9%
- **Non-Profit Organization Management:** 1.7%
- **Other:** 38.8%

---
## Alternatives

### Alternatives to Freshservice

- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (976 reviews)
- [Vivantio](https://www.g2.com/products/vivantio/reviews) — 4.3/5 stars (295 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1865 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (248 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (746 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1129 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6891 reviews)
- [PagerDuty](https://www.g2.com/products/pagerduty/reviews) — 4.5/5 stars (938 reviews)
- [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews)

### Alternatives to NinjaOne

- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1129 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3916 reviews)
- [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (553 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (464 reviews)
- [Pulseway](https://www.g2.com/products/pulseway/reviews) — 4.6/5 stars (123 reviews)
- [SuperOps](https://www.g2.com/products/superops/reviews) — 4.5/5 stars (133 reviews)
- [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1027 reviews)
- [Hexnode UEM](https://www.g2.com/products/hexnode-uem/reviews) — 4.5/5 stars (230 reviews)
- [Acronis Cyber Protect Cloud](https://www.g2.com/products/acronis-cyber-protect-cloud/reviews) — 4.7/5 stars (1337 reviews)
- [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1091 reviews)

---
## Top Discussions

### Freshservice

- Title: [How has your experience been with Freshservice support?](https://www.g2.com/discussions/how-has-your-experience-been-with-freshservice-support) — 12 comments, 1 upvote
  > **Top comment:** "So far, great.  I've only worked with them twice, but both times the answer came back within 24 hours."
- Title: [What is Freshservice used for?](https://www.g2.com/discussions/what-is-freshservice-used-for) — 3 comments, 1 upvote
  > **Top comment:** "We use it as a ticketing tool that helps us manage requests and assign them to specified employees for resolution. It also helps us track our service..."
- Title: [Whats the best way to populate our inventory?](https://www.g2.com/discussions/whats-the-best-way-to-populate-our-inventory) — 3 comments, 1 upvote
  > **Top comment:** "Hello, honestly that was the only thing I had issue with Fresh Service, there are different ways to do inventory on it, but none are perfect.
Option 1 using..."
- Title: [will you have an on premise solution?](https://www.g2.com/discussions/26729-will-you-have-an-on-premise-solution) — 2 comments, 1 upvote
  > **Top comment:** "No Sergio, we are purely a SAAS Application. But the Security concerns of On.Prem Apps are 100% resolved in Freshworks Ecosystem. As we are hosted on AWS..."
- Title: [Can we have access to our database to do some development](https://www.g2.com/discussions/24919-can-we-have-access-to-our-database-to-do-some-development) — 2 comments, 1 upvote
  > **Top comment:** "Freshservice definitely has API hooks into the Google environment.  There are also several in-app ways to create automation but you may not be able to modify..."

### NinjaOne

- Title: [Do I need a WSUS Server to enable patch management on Windows devices?](https://www.g2.com/discussions/patching) — 6 comments, 1 upvote
  > **Top comment:** "All of the update management is handled directly in the Ninja console area. You can have it monitor WSUS servers if you'd like to keep a local one for speed..."
- Title: [What is NinjaOne (formerly NinjaRMM) used for?](https://www.g2.com/discussions/what-is-ninjaone-formerly-ninjarmm-used-for) — 2 comments
  > **Top comment:** "It’s an all in one MSP RMM will deploy Antivirus, Remote Desktop, security patching, Remote scripts and much more from one dashboard."
- Title: [Does NinjaRMM hold weight against other RMM in other opinions?](https://www.g2.com/discussions/30041-does-ninjarmm-hold-weight-against-other-rmm-in-other-opinions) — 2 comments
  > **Top comment:** "Yes it is, it’s very innovative and their team is always working towards improving their software"
- Title: [How do I make a script to block all users on a PC from executive .MSI / .exe files?](https://www.g2.com/discussions/28861-how-do-i-make-a-script-to-block-all-users-on-a-pc-from-executive-msi-exe-files) — 2 comments
  > **Top comment:** "Use Applocker, create a group policy and deploy that way. have a read up on it, and customise a policy, export it, and deploy it that way."
- Title: [Do you provide the same level of functionality for MacOS as you do for Windows?](https://www.g2.com/discussions/do-you-provide-the-same-level-of-functionality-for-macos-as-you-do-for-windows) — 2 comments, 1 upvote
  > **Top comment:** "They are in the process of adding full Mac integration. Basic services like AV, Splashtop support and some monitoring work, properly."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/freshservice-vs-ninjaone)