Compare Freshservice and NinjaOne 
Featured Products
At a Glance
Market Segments
Mid-Market (62.2% of reviews)
Mid-Market (49.7% of reviews)
Entry-Level Pricing
$19.00
No pricing available
Freshservice
Star Rating
(1,314)4.6 out of 5
Market Segments
Mid-Market (62.2% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00
Free Trial is available
Browse all 3 pricing plansNinjaOne
Star Rating
(3,704)4.7 out of 5
Market Segments
Mid-Market (49.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about NinjaOneSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that NinjaOne excels in its user-friendly interface and extensive feature set, making it easy for users to navigate and utilize its capabilities. Many users appreciate the seamless installation process on client endpoints, highlighting how it allows for quick connections without the need for complex codes.
- Users say that Freshservice provides excellent visibility into IT operations, which is particularly beneficial for management. One CEO noted the immediate insights gained from the platform, emphasizing its role in improving overall operational efficiency.
- Reviewers mention that NinjaOne's constant updates and feature enhancements keep the software relevant and useful. Users enjoy the ability to generate detailed usage reports effortlessly, which aids in project meetings and client check-ins, showcasing its strong asset management capabilities.
- According to verified reviews, Freshservice shines with its service portal, which creates a user-friendly front door for employee inquiries. This feature has significantly improved internal processes, allowing teams to submit tickets easily for various needs, including HR-related issues.
- G2 reviewers highlight that while Freshservice has a solid ticketing system, NinjaOne's performance in this area is less favorable, with users expressing a desire for more robust ticket management features. This indicates that Freshservice may be a better fit for organizations prioritizing incident management.
- Users report that both platforms offer strong support, but NinjaOne edges out with slightly higher satisfaction ratings. Reviewers appreciate the quality of support from NinjaOne, noting its responsiveness and helpfulness in resolving issues quickly, which is crucial for day-to-day operations.
Pricing
Entry-Level Pricing
Freshservice
STARTER
$19.00
For getting started
- Incident Management
- Knowledge Base
- Self Service Portal
NinjaOne
No pricing availableFree Trial
Freshservice
Free Trial is available
NinjaOne
Free Trial is available
Ratings
Meets Requirements
8.9
1,172
9.0
3,514
Ease of Use
9.2
1,175
9.1
3,551
Ease of Setup
8.8
959
9.1
3,329
Ease of Admin
9.0
959
9.1
3,055
Quality of Support
9.0
1,132
9.1
3,373
Has the product been a good partner in doing business?
9.1
934
9.4
2,988
Product Direction (% positive)
9.5
1,159
9.7
3,471
Features by Category
Administration
8.6
321
|
Verified
8.2
657
8.4
345
|
Verified
8.7
690
8.4
373
|
Verified
8.2
689
Service Desk
9.4
403
|
Verified
8.1
684
9.1
376
|
Verified
7.9
655
8.8
369
|
Verified
7.7
634
Management
8.5
312
|
Verified
8.3
622
8.9
318
|
Verified
9.0
628
8.8
282
|
Verified
8.7
604
8.5
286
|
Verified
8.8
607
8.1
229
|
Verified
8.4
585
Functionality
9.4
334
|
Verified
7.6
620
8.7
270
|
Verified
8.5
613
8.7
267
|
Verified
8.9
644
8.8
303
|
Verified
8.9
660
Agentic AI - IT Service Management (ITSM) Tools
7.9
8
6.9
173
6.9
8
6.8
171
7.9
7
6.9
169
7.4
7
6.7
170
7.1
7
6.7
169
8.1
9
6.7
167
8.0
9
6.8
166
Compatibility
Not enough data
8.8
331
Not enough data
8.1
291
Not enough data
8.3
301
Not enough data
8.2
279
Management
Not enough data
Feature Not Available
Not enough data
8.3
290
Not enough data
8.6
291
Not enough data
8.8
320
Not enough data
9.2
328
Compliance
Not enough data
8.7
291
Not enough data
8.4
278
Not enough data
Feature Not Available
Agentic AI - Server Backup
Not enough data
7.3
65
Not enough data
7.2
63
Not enough data
7.6
64
Not enough data
7.4
63
Not enough data
7.2
63
Not enough data
7.4
64
Functionality
Not enough data
Feature Not Available
Not enough data
8.7
339
Not enough data
9.0
366
Not enough data
8.5
345
Not enough data
Feature Not Available
Compatibility
Not enough data
8.8
350
Not enough data
8.6
342
Not enough data
8.3
327
Management
Not enough data
8.2
327
Not enough data
8.8
330
Not enough data
8.7
331
Agentic AI - Online Backup
Not enough data
7.6
75
Not enough data
7.3
72
Not enough data
7.3
73
Not enough data
7.3
71
Not enough data
7.4
72
Not enough data
7.3
72
Inventory Management - Remote Monitoring & Management (RMM)
Not enough data
9.3
2164
|
Verified
Not enough data
8.7
564
Not enough data
8.1
449
Monitoring and Management
Not enough data
9.3
2141
|
Verified
Not enough data
8.4
1868
Not enough data
8.7
1985
|
Verified
Not enough data
9.0
2168
|
Verified
Not enough data
8.3
475
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
8.5
469
Service Management
Not enough data
9.2
2074
|
Verified
Not enough data
8.1
451
Not enough data
7.3
484
Agentic AI - Remote Monitoring & Management (RMM)
Not enough data
7.3
480
Not enough data
7.0
462
Not enough data
7.2
464
Not enough data
6.9
453
Not enough data
6.8
453
Not enough data
6.9
454
Not enough data
7.0
450
Scope
Not enough data
8.7
413
Not enough data
8.8
428
Security
Not enough data
8.5
422
Not enough data
8.3
389
Not enough data
7.4
381
Management
Not enough data
8.8
411
Not enough data
8.7
409
Not enough data
8.7
398
Not enough data
8.7
400
Not enough data
7.8
371
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
7.3
168
Not enough data
7.1
167
Not enough data
7.3
167
Not enough data
7.1
164
Not enough data
7.0
164
Not enough data
7.2
166
Not enough data
7.1
167
Functionality
Not enough data
8.8
670
Not enough data
8.9
697
Not enough data
8.0
614
Not enough data
8.8
609
Monitoring - Network Monitoring
Not enough data
7.5
247
Not enough data
7.8
250
Not enough data
8.3
262
Management
Not enough data
8.2
569
Not enough data
8.2
583
Not enough data
7.6
536
Analytics - Network Monitoring
Not enough data
7.0
238
Not enough data
6.9
236
Security - Network Monitoring
Not enough data
7.7
241
Not enough data
7.2
238
Not enough data
7.1
238
Network Performance - Network Monitoring
Not enough data
6.9
239
Not enough data
7.4
243
AI Automation - Network Monitoring
Not enough data
6.4
228
Not enough data
6.3
228
Not enough data
6.4
227
Agentic AI - Network Monitoring
Not enough data
6.6
124
Not enough data
6.5
122
Not enough data
6.7
125
Not enough data
6.6
121
Not enough data
6.4
120
Not enough data
6.6
121
Not enough data
6.4
122
Monitoring
8.3
268
|
Verified
9.3
560
|
Verified
8.6
304
|
Verified
9.2
557
|
Verified
8.8
321
|
Verified
8.5
506
|
Verified
6.1
26
7.1
197
Management Tools
9.0
342
|
Verified
8.2
497
8.9
332
8.6
507
|
Verified
8.5
296
|
Verified
8.5
487
|
Verified
Generative AI
7.8
137
Feature Not Available
7.8
136
Feature Not Available
Agentic AI - Incident Management
5.6
6
7.5
95
5.6
6
7.4
94
5.8
6
7.7
93
7.0
5
7.2
93
6.3
5
7.2
93
7.0
5
7.3
92
7.0
5
7.5
91
Asset Inventory
Not enough data
9.0
1152
Not enough data
8.8
1138
Not enough data
7.7
1019
Not enough data
Feature Not Available
Not enough data
8.2
1055
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - IT Asset Management
Not enough data
7.4
228
Not enough data
7.2
223
Not enough data
7.4
220
Not enough data
7.1
217
Not enough data
7.1
216
Not enough data
7.1
221
Not enough data
7.0
218
Management
Not enough data
9.1
1116
Not enough data
8.7
1038
Not enough data
8.1
996
Not enough data
8.2
1048
Administration
Not enough data
9.2
1628
Not enough data
8.7
1553
Not enough data
7.8
1416
Not enough data
9.2
1633
Not enough data
8.9
1497
Not enough data
8.8
1546
Maintenance
Not enough data
9.2
1619
Not enough data
7.7
1326
Communication
Not enough data
7.9
1396
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.2
1300
Security
Not enough data
8.3
1345
Not enough data
8.4
1377
Device Support
Not enough data
7.6
1352
Not enough data
8.4
1429
Not enough data
8.4
1412
Performance
Not enough data
8.2
1500
Functionality
Not enough data
8.8
324
Not enough data
7.9
291
Not enough data
8.1
296
Not enough data
8.6
313
Performance
Not enough data
8.7
317
Not enough data
8.5
302
Not enough data
Feature Not Available
Not enough data
8.6
304
Agentic AI - PC Backup
Not enough data
7.1
88
Not enough data
7.1
88
Not enough data
6.9
87
Not enough data
7.0
87
Generative AI
7.2
76
Not enough data
Self-Service Experience
8.4
138
Not enough data
8.7
133
Not enough data
7.1
113
Not enough data
7.6
115
Not enough data
8.2
134
Not enough data
Self-Service Platform
8.5
135
Not enough data
8.7
139
Not enough data
7.1
108
Not enough data
8.1
130
Not enough data
Agentic AI - Customer Self-Service
6.0
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.0
5
Not enough data
5.3
5
Not enough data
Generative AI
Not enough data
Feature Not Available
Generative AI
7.7
70
Not enough data
Agentic AI - IT Alerting
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Management and Discovery - IT Documentation
Not enough data
8.3
221
Not enough data
8.3
219
Not enough data
8.7
221
Operations - IT Documentation
Not enough data
8.4
221
Not enough data
8.8
228
Not enough data
8.4
223
Generative AI - Autonomous Endpoint Management
Not enough data
7.0
64
Not enough data
7.2
65
Not enough data
7.1
63
Monitoring and Management - Autonomous Endpoint Management
Not enough data
8.7
92
Not enough data
8.1
72
Not enough data
7.8
67
Not enough data
8.8
83
Incident Management
9.1
737
Not enough data
8.9
740
Not enough data
9.0
794
Not enough data
8.6
730
Not enough data
8.6
694
Not enough data
Reporting
8.6
775
Not enough data
8.2
638
Not enough data
8.2
617
Not enough data
Access & Usability
8.4
703
Not enough data
8.9
726
Not enough data
8.5
551
Not enough data
8.7
563
Not enough data
Agentic AI - Service Desk
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
6.7
8
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Mobile Device Management (MDM)
Not enough data
8.5
442
Operating System
Not enough data
9.2
528
Not enough data
8.1
502
Not enough data
8.3
478
Management
Not enough data
8.5
486
Not enough data
8.2
448
Not enough data
8.2
445
Not enough data
8.1
437
Not enough data
8.3
449
Security
Not enough data
8.5
457
Not enough data
8.6
465
Agentic AI - Mobile Device Management (MDM)
Not enough data
7.7
143
Not enough data
7.6
140
Not enough data
7.8
142
Not enough data
7.7
139
Not enough data
7.6
137
Not enough data
7.6
139
Not enough data
7.6
136
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
7.6
175
8.1
727
Platform
8.3
231
7.8
699
8.2
214
9.1
785
8.7
257
8.2
680
8.4
285
8.5
737
8.7
317
8.3
707
Security
7.8
180
8.7
741
7.0
109
9.2
812
7.5
168
7.6
673
8.9
285
8.7
711
8.8
288
8.2
681
Agentic AI - Enterprise IT Management
Not enough data
7.4
163
Not enough data
7.2
153
Not enough data
7.3
156
Not enough data
7.0
152
Not enough data
7.0
151
Not enough data
6.9
151
Not enough data
7.0
150
Categories
Categories
Shared Categories
Freshservice and NinjaOne are categorized as IT Service Management (ITSM) Tools, IT Asset Management, Incident Management, and Enterprise IT Management
Unique Categories
Freshservice is categorized as IT Alerting, Service Desk, Customer Self-Service, and Configuration Management
NinjaOne is categorized as Endpoint Management, Patch Management, Unified Endpoint Management (UEM), Mobile Device Management (MDM), Remote Support, PC Backup, Online Backup, Server Backup, Network Monitoring, Remote Monitoring & Management (RMM), Autonomous Endpoint Management (AEM), and IT Documentation
Reviews
Reviewers' Company Size
Freshservice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
NinjaOne
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.7%
Computer Software
5.6%
Construction
4.4%
Education Management
3.6%
Hospital & Health Care
3.5%
Other
63.3%
Information Technology and Services
26.7%
Computer & Network Security
13.0%
Hospital & Health Care
4.0%
Manufacturing
3.7%
Computer Software
2.9%
Other
49.6%
Alternatives
Discussions
How has your experience been with Freshservice support?
12 Comments
DM
I have interacted with them a number of times. Often they respond within the hour. They are always helpful and available to get onto zoom sessions to explain...Read more
Whats the best way to populate our inventory?
3 Comments
PB
Deploying the Freshservice Discovery Agent via GPO did the trick for...Read more
What is Freshservice used for?
3 Comments
JR
<p>IT Service Management aligned with ITIL4 framework. From ticketing system to project management, Fresh Service it's a global solution perfect for managing...Read more
Do I need a WSUS Server to enable patch management on Windows devices?
6 Comments
JT
You can use WSUS to completely manage the distribution of Microsoft Update updates to https://basketballstars2.com computers on your network. Read more
How do I make a script to block all users on a PC from executive .MSI / .exe files?
2 Comments
PR
Make them regular users.
Do not make their accounts administrators.Read more
Do you provide the same level of functionality for MacOS as you do for Windows?
2 Comments
BA
Hey Sam,
We are an all Mac firm (as we work on Macs ourselves) and I can confirm they do support Macs well. Now, because of the Apple environment, they...Read more
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