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At a Glance
Market Segments
Mid-Market (62.2% of reviews)
Small-Business (48.0% of reviews)
Entry-Level Pricing
$19.00
No pricing available
Freshservice
Star Rating
(1,307)4.6 out of 5
Market Segments
Mid-Market (62.2% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00
Free Trial is available
Browse all 3 pricing plansNerdio Manager
Star Rating
(176)4.7 out of 5
Market Segments
Small-Business (48.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Nerdio ManagerSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Freshservice excels in its Ticketing System, with a score of 9.5, making it a preferred choice for those who prioritize efficient incident management. In contrast, Nerdio Manager's ticketing functionality, while solid, scores slightly lower at 9.3, indicating that Freshservice may offer a more robust experience in this area.
- Reviewers mention that Freshservice's Knowledge Base integration is highly effective, scoring 8.6, which enhances the self-service experience for users. Nerdio Manager, however, has a lower score of 6.9 for its IT Knowledge Management, suggesting that users may find Freshservice's resources more comprehensive and user-friendly.
- G2 users highlight Freshservice's superior Automation capabilities, with a score of 8.8, particularly in areas like Automated Provisioning. In comparison, Nerdio Manager's automation features, while functional, score lower at 8.3, indicating that Freshservice may provide a more seamless automated experience.
- Users on G2 report that Freshservice's Ease of Use is a standout feature, scoring 9.2, which is particularly beneficial for teams looking for a user-friendly interface. Nerdio Manager, while still easy to navigate, scores slightly lower at 9.0, suggesting that Freshservice may be more intuitive for new users.
- Reviewers mention that Freshservice's Quality of Support is commendable, with a score of 9.0, indicating responsive and helpful customer service. In contrast, Nerdio Manager scores slightly higher at 9.2, suggesting that while both products offer good support, Nerdio Manager may have a slight edge in this area.
- Users say that Freshservice's Customization options, particularly in Console Configuration, score 9.0, allowing for tailored user experiences. Nerdio Manager, however, lacks in this area with a score of 8.5 for Custom VMs, indicating that Freshservice may provide more flexibility for users needing specific configurations.
Pricing
Entry-Level Pricing
Freshservice
STARTER
$19.00
For getting started
- Incident Management
- Knowledge Base
- Self Service Portal
Nerdio Manager
No pricing availableFree Trial
Freshservice
Free Trial is available
Nerdio Manager
Free Trial is available
Ratings
Meets Requirements
8.9
1,168
9.0
152
Ease of Use
9.2
1,170
9.0
159
Ease of Setup
8.8
953
8.8
148
Ease of Admin
9.0
957
9.0
148
Quality of Support
9.0
1,128
9.2
144
Has the product been a good partner in doing business?
9.1
932
9.4
147
Product Direction (% positive)
9.5
1,155
9.4
159
Features by Category
Customization
Not enough data
8.8
10
Not enough data
9.0
10
Not enough data
9.0
10
Infrastructure
Not enough data
8.5
10
Not enough data
8.8
10
Not enough data
8.8
10
Not enough data
8.8
10
Not enough data
9.0
10
Management
Not enough data
8.8
10
Not enough data
8.2
10
Not enough data
7.7
10
Not enough data
6.9
9
Not enough data
7.0
10
Administration
8.6
320
|
Verified
Not enough data
8.4
345
|
Verified
Not enough data
8.4
373
|
Verified
Not enough data
Service Desk
9.4
402
|
Verified
Not enough data
9.1
377
|
Verified
Not enough data
8.8
369
|
Verified
Not enough data
Management
8.5
312
|
Verified
Not enough data
8.9
319
|
Verified
Not enough data
8.8
283
|
Verified
Not enough data
8.5
286
|
Verified
Not enough data
8.2
230
|
Verified
Not enough data
Functionality
9.4
333
|
Verified
Not enough data
8.7
271
|
Verified
Not enough data
8.7
268
|
Verified
Not enough data
8.8
303
|
Verified
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
8.0
9
Not enough data
7.8
9
Not enough data
8.0
9
Not enough data
7.6
9
Not enough data
7.4
9
Not enough data
8.1
9
Not enough data
8.3
9
Not enough data
Administration
Not enough data
9.2
71
Not enough data
7.8
68
Not enough data
8.6
68
Not enough data
8.8
68
Automation
Not enough data
8.5
71
Not enough data
8.6
71
Not enough data
8.3
70
Not enough data
9.2
69
IT Management
Not enough data
8.5
72
Not enough data
9.1
71
Not enough data
7.9
68
Monitoring
8.3
267
|
Verified
Not enough data
8.6
303
|
Verified
Not enough data
8.8
320
|
Verified
Not enough data
6.1
25
Not enough data
Management Tools
9.1
341
|
Verified
Not enough data
8.9
331
Not enough data
8.5
295
|
Verified
Not enough data
Generative AI
7.8
136
Not enough data
7.8
135
Not enough data
Agentic AI - Incident Management
5.6
6
Not enough data
5.6
6
Not enough data
5.8
6
Not enough data
7.0
5
Not enough data
6.3
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Infrastructure Provision
Not enough data
8.9
38
Not enough data
7.5
39
Not enough data
7.8
37
Not enough data
4.2
34
Not enough data
7.4
35
Not enough data
9.2
39
Not enough data
7.4
34
Not enough data
8.5
38
Management
Not enough data
8.9
37
Not enough data
8.6
38
Not enough data
8.3
38
Functionality
Not enough data
9.3
39
Functionality
Not enough data
9.4
103
Not enough data
8.7
98
Desktop Management
Not enough data
9.2
103
Not enough data
9.1
103
Not enough data
8.9
100
Support
Not enough data
8.6
100
Security
Not enough data
8.6
98
Not enough data
8.6
100
Not enough data
8.4
95
Not enough data
8.8
101
Generative AI
7.2
75
Not enough data
Self-Service Experience
8.4
136
Not enough data
8.7
132
Not enough data
7.1
112
Not enough data
7.6
114
Not enough data
8.2
133
Not enough data
Self-Service Platform
8.5
134
Not enough data
8.7
138
Not enough data
7.1
107
Not enough data
8.1
129
Not enough data
Agentic AI - Customer Self-Service
6.0
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.0
5
Not enough data
5.3
5
Not enough data
Generative AI
7.7
70
Not enough data
Agentic AI - IT Alerting
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Incident Management
9.1
736
Not enough data
8.9
739
Not enough data
9.0
792
Not enough data
8.6
728
Not enough data
8.6
693
Not enough data
Reporting
8.6
774
Not enough data
8.2
637
Not enough data
8.2
616
Not enough data
Access & Usability
8.4
702
Not enough data
8.9
725
Not enough data
8.5
550
Not enough data
8.7
562
Not enough data
Agentic AI - Service Desk
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
6.7
8
Not enough data
Analysis
7.6
175
5.9
35
Platform
8.3
231
6.7
36
8.2
214
7.6
35
8.7
257
7.0
35
8.4
285
7.3
35
8.7
317
6.9
35
Security
7.8
180
7.8
36
7.0
109
7.4
36
7.5
168
7.8
37
8.9
285
8.4
35
8.8
288
7.9
36
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
9.3
66
Not enough data
8.3
64
Not enough data
8.2
60
Management
Not enough data
9.1
65
Not enough data
8.4
63
Not enough data
9.0
64
Not enough data
8.6
62
Categories
Categories
Shared Categories
Freshservice and Nerdio Manager are categorized as Enterprise IT Management
Unique Categories
Freshservice is categorized as IT Service Management (ITSM) Tools, IT Alerting, Incident Management, Service Desk, and Customer Self-Service
Nerdio Manager is categorized as Cloud Infrastructure Automation, Virtual Private Cloud (VPC), Virtual Desktop Infrastructure (VDI), Infrastructure as a Service (IaaS), and Desktop as a Service (DaaS)
Reviews
Reviewers' Company Size
Freshservice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Nerdio Manager
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.7%
Computer Software
5.5%
Construction
4.5%
Education Management
3.6%
Hospital & Health Care
3.4%
Other
63.4%
Information Technology and Services
35.1%
Computer & Network Security
9.4%
Hospital & Health Care
7.6%
Financial Services
4.7%
Legal Services
4.1%
Other
39.2%
Alternatives
Discussions
How has your experience been with Freshservice support?
12 Comments
DM
I have interacted with them a number of times. Often they respond within the hour. They are always helpful and available to get onto zoom sessions to explain...Read more
Whats the best way to populate our inventory?
3 Comments
PB
Deploying the Freshservice Discovery Agent via GPO did the trick for...Read more
What is Freshservice used for?
3 Comments
JR
<p>IT Service Management aligned with ITIL4 framework. From ticketing system to project management, Fresh Service it's a global solution perfect for managing...Read more
Nerdio Manager has no discussions with answers
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