# Freshservice vs MuleSoft Anypoint Platform Comparison - What are their main differences? At a Glance Star Rating **Freshservice** [ 4.6/5(1,354) ](https://www.g2.com/products/freshservice/reviews#reviews) **MuleSoft Anypoint Platform** [ 4.5/5(775) ](https://www.g2.com/products/mulesoft-anypoint-platform/reviews#reviews) Market Segments **Freshservice** Mid-Market (61.6% of reviews) **MuleSoft Anypoint Platform** Enterprise (56.3% of reviews) Pros & Cons **Freshservice** [ Ease of Use (227) ](https://www.g2.com/products/freshservice/reviews?filters%5Bsentiment_snippet%5D=1833122&qs=pros-and-cons#reviews)[ Features (116) ](https://www.g2.com/products/freshservice/reviews?filters%5Bsentiment_snippet%5D=1835413&qs=pros-and-cons#reviews)[ Missing Features (83) ](https://www.g2.com/products/freshservice/reviews?filters%5Bsentiment_snippet%5D=1833407&qs=pros-and-cons#reviews)[ Limited Features (55) ](https://www.g2.com/products/freshservice/reviews?filters%5Bsentiment_snippet%5D=1836131&qs=pros-and-cons#reviews) **MuleSoft Anypoint Platform** [ Ease of Use (113) ](https://www.g2.com/products/mulesoft-anypoint-platform/reviews?filters%5Bsentiment_snippet%5D=1305268&qs=pros-and-cons#reviews)[ Integration Capabilities (101) ](https://www.g2.com/products/mulesoft-anypoint-platform/reviews?filters%5Bsentiment_snippet%5D=1309033&qs=pros-and-cons#reviews)[ Expensive (57) ](https://www.g2.com/products/mulesoft-anypoint-platform/reviews?filters%5Bsentiment_snippet%5D=1305723&qs=pros-and-cons#reviews)[ Learning Curve (31) ](https://www.g2.com/products/mulesoft-anypoint-platform/reviews?filters%5Bsentiment_snippet%5D=1308974&qs=pros-and-cons#reviews) Entry-Level Pricing **Freshservice** **$19.00** **MuleSoft Anypoint Platform** No pricing available ## Freshservice vs MuleSoft Anypoint Platform When assessing the two solutions, reviewers found Freshservice easier to use, set up, and administer. Reviewers also preferred doing business with Freshservice overall. - Reviewers felt that Freshservice meets the needs of their business better than MuleSoft Anypoint Platform. - When comparing quality of ongoing product support, reviewers felt that Freshservice is the preferred option. - For feature updates and roadmaps, our reviewers preferred the direction of Freshservice over MuleSoft Anypoint Platform. Pricing Entry-Level Pricing **Freshservice** Freshservice STARTER $19.00 For getting started - Incident Management - Knowledge Base - Self Service Portal [Browse all 3 pricing plans](/products/freshservice/pricing) **MuleSoft Anypoint Platform** MuleSoft Anypoint Platform No pricing available Free Trial **Freshservice** Freshservice Free Trial is available **MuleSoft Anypoint Platform** MuleSoft Anypoint Platform Free Trial is available Ratings Meets Requirements 8.9 1,195 8.8 513 Ease of Use 9.2 1,200 8.6 550 Ease of Setup 8.8 987 8.6 368 Ease of Admin 9.0 968 8.4 285 Quality of Support 9.0 1,156 8.2 470 Has the product been a good partner in doing business? 9.0 943 8.8 276 Product Direction (% positive) 9.5 1,176 9.2 495 Features by Category Incident Management[Hide 58 FeaturesShow 58 Features](javascript:void(0);) 8.2 368 Not enough data Monitoring Real-Time Monitoring Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Constant Monitoring 8.3(won by default) 265 | Verified Not enough data Timely Alerts 8.6(won by default) 301 | Verified Not enough data TIcket Accuracy 8.8(won by default) 318 | Verified Not enough data AI Monitoring 6.0(won by default) 24 Not enough data Mobile Alerts Not enough data Not enough data Email Alerts Not enough data Not enough data Management Tools Ticket Assignment 9.1(won by default) 339 | Verified Not enough data Standardization 8.9(won by default) 329 Not enough data Lifecycle Visualization 8.5(won by default) 293 | Verified Not enough data Generative AI AI Text Generation 7.8(won by default) 135 Not enough data AI Text Summarization 7.8(won by default) 134 Not enough data Generative AI Not enough data Not enough data Agentic AI - Incident Management Autonomous Task Execution Not enough data Not enough data Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Decision Making Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Multi-Language Not enough data Not enough data Additional Functionality Alerts/Notifications Not enough data Not enough data Forms Management Not enough data Not enough data Safety Incident Management Not enough data Not enough data Compliance Management Not enough data Not enough data OSHA Compliance Not enough data Not enough data Task Management Not enough data Not enough data Single Sign On Not enough data Not enough data AI Copilot Not enough data Not enough data Disaster Recovery Not enough data Not enough data Document Management Not enough data Not enough data API Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Customizable Templates Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Corrective and Preventive Actions (CAPA) Not enough data Not enough data Activity Dashboard Not enough data Not enough data Issue Management Not enough data Not enough data Communications Management Not enough data Not enough data Audit Trail Not enough data Not enough data IT Incident Management Not enough data Not enough data Audit Management Not enough data Not enough data Event Logs Not enough data Not enough data Risk Analysis Not enough data Not enough data Workflow Management Not enough data Not enough data Risk Assessment Not enough data Not enough data Incident Reporting Not enough data Not enough data Self Service Portal Not enough data Not enough data Customizable Reports Not enough data Not enough data Ticket Management Not enough data Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Reminders Not enough data Not enough data On Call Scheduling Not enough data Not enough data Investigation Management Not enough data Not enough data Maintenance Scheduling Not enough data Not enough data Status Tracking Not enough data Not enough data iPaaS[Hide 90 FeaturesShow 90 Features](javascript:void(0);) Not enough data 8.9 363 Development Real-Time Integration Not enough data 8.9(won by default) 231 API Designer Not enough data 9.2(won by default) 48 | Verified Flow Designer Not enough data 9.0(won by default) 46 | Verified Pre-Built Connectors Not enough data 9.1(won by default) 51 | Verified Custom Connectors Not enough data 8.6(won by default) 41 | Verified Reusable connectors Not enough data 9.1(won by default) 44 Multi - tenant architecture Not enough data 8.8(won by default) 37 Data Connectors Not enough data Not enough data QuickBooks Integration Not enough data Not enough data Active Directory Integration Not enough data Not enough data Cloud Data Integration Not enough data Not enough data ERP integration Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Social Media Integration Not enough data Not enough data Accounting Integration Not enough data Not enough data Website Integration Not enough data Not enough data Management Real-Time Monitoring Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Monitoring & Notification Not enough data 9.0(won by default) 53 | Verified Routing And Orchestration Not enough data 9.1(won by default) 49 | Verified Data Mapping Not enough data 8.9(won by default) 43 | Verified Data Transformation Not enough data 8.9(won by default) 45 | Verified API Management Not enough data 9.6(won by default) 57 Data Management Not enough data Not enough data Document Management Not enough data Not enough data Workflow Management Not enough data Not enough data Application Management Not enough data Not enough data Transaction Management Not enough data Not enough data Metadata Management Not enough data Not enough data Integrations Management Not enough data Not enough data Data Storage Management Not enough data Not enough data User Management Not enough data Not enough data Payroll Management Not enough data Not enough data Email Management Not enough data Not enough data Integration Management Not enough data Not enough data Help Desk Management Not enough data Not enough data HR Management Not enough data Not enough data eCommerce Management Not enough data Not enough data Sales Management Not enough data Not enough data Security Data Encryption Not enough data 8.8(won by default) 40 | Verified Security Standards Not enough data 8.8(won by default) 39 | Verified Communication Protocol Not enough data 8.9(won by default) 40 | Verified SSL Security Not enough data Not enough data Integration Options Data Virtualization Not enough data 8.9(won by default) 36 | Verified Managed File Transfers Not enough data 8.8(won by default) 37 | Verified Big Data Processing Not enough data 7.9(won by default) 39 | Verified EDI Not enough data 8.5(won by default) 36 | Verified Real-Time Data Not enough data Not enough data Data Capture and Transfer Not enough data Not enough data Deployment Hybrid Not enough data 8.8(won by default) 46 Cloud to Cloud Not enough data 9.2(won by default) 38 Additional Functionality Real-Time Updates Not enough data Not enough data Search/Filter Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Data Warehouse Not enough data Not enough data Data Import/Export Not enough data Not enough data ETL Not enough data Not enough data Generative AI Not enough data Not enough data Data Visualization Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Database Support Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Event Logs Not enough data Not enough data Dashboard Not enough data Not enough data Data Synchronization Not enough data Not enough data Monitoring Not enough data Not enough data Widgets Not enough data Not enough data Real-Time Reporting Not enough data Not enough data API Not enough data Not enough data Multiple Data Sources Not enough data Not enough data Activity Tracking Not enough data Not enough data Drag & Drop Not enough data Not enough data Automated Scheduling Not enough data Not enough data Configurable Workflow Not enough data Not enough data Data Aggregation and Publishing Not enough data Not enough data Data Extraction Not enough data Not enough data Mobile Access Not enough data Not enough data AI Copilot Not enough data Not enough data Web Services Not enough data Not enough data Real-Time Analytics Not enough data Not enough data SMS Messaging Not enough data Not enough data Point of Sale (POS) Not enough data Not enough data CRM Not enough data Not enough data Dashboard Creation Not enough data Not enough data Activity Dashboard Not enough data Not enough data Event Tracking Not enough data Not enough data AI/Machine Learning Not enough data Not enough data Data Quality Control Not enough data Not enough data Accounting Not enough data Not enough data Ad hoc Reporting Not enough data Not enough data Service Desk[Hide 61 FeaturesShow 61 Features](javascript:void(0);) 7.8 847 Not enough data Incident Management Real-Time Notifications Not enough data Not enough data Automate Ticket Routing 9.1(won by default) 734 Not enough data Ticket Prioritization 8.9(won by default) 734 Not enough data Ticket Notifications 9.0(won by default) 792 Not enough data Knowledge Base 8.6(won by default) 725 Not enough data Knowledge Base/Ticket Integration 8.6(won by default) 692 Not enough data Reporting Dashboards 8.6(won by default) 771 Not enough data Time Tracking 8.2(won by default) 636 Not enough data Surveys 8.2(won by default) 612 Not enough data Activity Tracking Not enough data Not enough data Access & Usability Mobile 8.4(won by default) 697 Not enough data Self Service 8.9(won by default) 725 Not enough data Active Directory 8.5(won by default) 548 Not enough data Multi-Channel Access 8.7(won by default) 559 Not enough data Mobile Access Not enough data Not enough data Agentic AI - Service Desk Autonomous Task Execution 6.4(won by default) 6 Not enough data Multi-step Planning 6.4(won by default) 6 Not enough data Cross-system Integration 6.7(won by default) 6 Not enough data Adaptive Learning 6.4(won by default) 7 Not enough data Natural Language Interaction 6.9(won by default) 6 Not enough data Proactive Assistance 5.8(won by default) 6 Not enough data Decision Making 5.8(won by default) 6 Not enough data Third-Party Integrations Not enough data Not enough data Additional Functionality Project Management Not enough data Not enough data Procurement Management Not enough data Not enough data CMDB Not enough data Not enough data AI Copilot Not enough data Not enough data Generative AI Not enough data Not enough data IT Risk Management Not enough data Not enough data Service Catalog Not enough data Not enough data Inventory Management Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Chat/Messaging Not enough data Not enough data Change Management Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Task Management Not enough data Not enough data Email Templates Not enough data Not enough data Benchmarking Not enough data Not enough data Localization Automation Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Customer Support Not enough data Not enough data Scheduled/Automated Reports Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Release & Deployment Not enough data Not enough data Email Management Not enough data Not enough data Contract/License Management Not enough data Not enough data Workflow Management Not enough data Not enough data Problem Management Not enough data Not enough data Analytics Not enough data Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Configuration Management Not enough data Not enough data API Not enough data Not enough data IT Asset Management Not enough data Not enough data Remote Access/Control Not enough data Not enough data Live Chat Not enough data Not enough data Customizable Reports Not enough data Not enough data Incident Management Not enough data Not enough data Asset Lifecycle Management Not enough data Not enough data Support Ticket Management Not enough data Not enough data Customizable Templates Not enough data Not enough data Customizable Branding Not enough data Not enough data Help Desk[Hide 74 FeaturesShow 74 Features](javascript:void(0);) 8.9 8 Not enough data Ticket and Case Management Ticket Creation User Experience 8.7(won by default) 5 Not enough data Ticket Response User Experience 7.7(won by default) 5 Not enough data Workflow Not enough data Not enough data Automated Response Not enough data Not enough data Service Level Agreement (SLA) Management 9.7(won by default) 5 Not enough data Attachments/Screencasts Not enough data Not enough data Ticket Collaboration 9.3(won by default) 5 Not enough data Customer/Contact Database Not enough data Not enough data Workflow Management Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Ticket Management Not enough data Not enough data Call Center Management Not enough data Not enough data Queue Management Not enough data Not enough data Inbox Management Not enough data Not enough data Support Ticket Management Not enough data Not enough data Email Management Not enough data Not enough data Generative AI AI Text Generation Not enough data Not enough data AI Text Summarization Not enough data Not enough data Generative AI Not enough data Not enough data Agentic AI - Help Desk Autonomous Task Execution Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Communication Channels Customer Portal Not enough data Not enough data Email to Case Not enough data Not enough data Live Chat Support Not enough data Not enough data Social Media Integration Not enough data Not enough data Voice Not enough data Not enough data Video Chat Not enough data Not enough data Platform Mobile User Support 8.7(won by default) 5 Not enough data Customization Not enough data Not enough data User, Role, and Access Management 9.0(won by default) 5 Not enough data Third-Party Integrations 9.3(won by default) 5 Not enough data Reporting Not enough data Not enough data Activity Dashboard 8.7(won by default) 5 Not enough data Mobile Access Not enough data Not enough data Additional Functionality Automated Routing Not enough data Not enough data Chatbot Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Autoresponders Not enough data Not enough data AI Copilot Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data CRM Not enough data Not enough data Gamification Not enough data Not enough data Conversation Intelligence Not enough data Not enough data Customizable Fields Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Key Performance Indicators Not enough data Not enough data Collaboration Tools Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Voice Recognition Not enough data Not enough data Live Chat Not enough data Not enough data Task Automation Not enough data Not enough data IVR Not enough data Not enough data Language Detection Not enough data Not enough data Multiple Data Sources Not enough data Not enough data Predictive Analytics Not enough data Not enough data API Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Data Security Not enough data Not enough data Interaction Tracking Not enough data Not enough data Prioritization Not enough data Not enough data Secure Data Storage Not enough data Not enough data Macros/Templated Responses Not enough data Not enough data Performance Metrics Not enough data Not enough data Single Sign On Not enough data Not enough data Mobile App Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Email Templates Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Automated Responses Not enough data Not enough data Data Import/Export Not enough data Not enough data Personalization Not enough data Not enough data Workflow Automation Not enough data Not enough data IT Service Management (ITSM) Tools[Hide 81 FeaturesShow 81 Features](javascript:void(0);) 8.5 462 Not enough data Administration Change Management 8.6(won by default) 321 | Verified Not enough data Asset Management 8.4(won by default) 349 | Verified Not enough data Reports & Analytics 8.3(won by default) 379 | Verified Not enough data IT Asset Management Not enough data Not enough data Knowledge Management Not enough data Not enough data Project Management Not enough data Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Task Management Not enough data Not enough data Service Request Management Not enough data Not enough data Release Management Not enough data Not enough data Configuration Management Not enough data Not enough data Ticket Management 9.4(won by default) 6 Not enough data Workflow Management 9.3(won by default) 5 Not enough data Problem Management Not enough data Not enough data Incident Management Not enough data Not enough data Contract/License Management Not enough data Not enough data Support Ticket Management Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Capacity Management Not enough data Not enough data Availability Management Not enough data Not enough data Inventory Management Not enough data Not enough data Service Desk Help Desk 9.4(won by default) 413 | Verified Not enough data Incident Reports 9.1(won by default) 374 | Verified Not enough data Process Workflow 8.8(won by default) 371 | Verified Not enough data Customizable Reports Not enough data Not enough data Management Reporting 8.5(won by default) 317 | Verified Not enough data Administration Console 8.9(won by default) 318 | Verified Not enough data Access Management 8.8(won by default) 280 | Verified Not enough data Asset Management 8.5(won by default) 289 | Verified Not enough data Policy Dictation 8.1(won by default) 226 | Verified Not enough data Real-Time Reporting Not enough data Not enough data Functionality Ticketing System 9.5(won by default) 346 | Verified Not enough data Performance Logging 8.7(won by default) 267 | Verified Not enough data Alerting 8.7(won by default) 265 | Verified Not enough data Automation 8.8(won by default) 314 | Verified Not enough data Agentic AI - IT Service Management (ITSM) Tools Autonomous Task Execution 7.5(won by default) 6 Not enough data Multi-step Planning 6.7(won by default) 6 Not enough data Cross-system Integration 8.6(won by default) 14 Not enough data Adaptive Learning 7.3(won by default) 5 Not enough data Natural Language Interaction 7.8(won by default) 6 Not enough data Proactive Assistance 7.9(won by default) 7 Not enough data Decision Making 7.6(won by default) 7 Not enough data Third-Party Integrations Not enough data Not enough data Resource Allocation & Planning Not enough data Not enough data Multi-Language Not enough data Not enough data Additional Functionality Prioritization Not enough data Not enough data Service History Not enough data Not enough data Client Portal Not enough data Not enough data Customizable Forms Not enough data Not enough data AI Copilot Not enough data Not enough data API Not enough data Not enough data Service Catalog Not enough data Not enough data Real-Time Notifications Not enough data Not enough data SSL Security Not enough data Not enough data Activity Dashboard Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Generative AI Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Drag & Drop Not enough data Not enough data Self Service Portal Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Automated Responses Not enough data Not enough data Customizable Branding Not enough data Not enough data Customizable Templates Not enough data Not enough data Support Ticket Tracking Not enough data Not enough data Automated Routing Not enough data Not enough data Macros/Templated Responses Not enough data Not enough data Collaboration Tools Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Customizable Fields Not enough data Not enough data Activity Tracking Not enough data Not enough data Search Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Dashboard Creation Not enough data Not enough data Remote Access & Monitoring Not enough data Not enough data Asset Tracking Not enough data Not enough data Chat/Messaging Not enough data Not enough data Approval Process Control Not enough data Not enough data Audit Trail Not enough data Not enough data Message Queue (MQ)[Hide 51 FeaturesShow 51 Features](javascript:void(0);) Not enough data 8.8 118 Functionality Asynchronous Messaging Not enough data 8.9(won by default) 83 Language Support Not enough data 8.3(won by default) 72 Cloud-based Messaging Not enough data 8.7(won by default) 76 Latency Not enough data 8.3(won by default) 74 Database Support Not enough data Not enough data Integration Application Integration Not enough data 9.1(won by default) 82 Data Integration Not enough data 8.8(won by default) 81 Plugins and integrations Not enough data 8.7(won by default) 77 Real-Time Data Not enough data Not enough data Management Policies and Controls Not enough data 8.9(won by default) 77 Security Monitoring Not enough data 8.9(won by default) 74 Activity Monitoring Not enough data 8.7(won by default) 72 Continuous Monitoring Not enough data Not enough data Approval Process Control Not enough data Not enough data SSL Security Not enough data Not enough data Agentic AI - Message Queue (MQ) Autonomous Task Execution Not enough data Not enough data Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Proactive Assistance Not enough data Not enough data Additional Functionality Single Sign On Not enough data Not enough data Drag & Drop Not enough data Not enough data Self Service Portal Not enough data Not enough data Workflow Management Not enough data Not enough data Secure Data Storage Not enough data Not enough data Data Visualization Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Load Balancing Not enough data Not enough data Application Management Not enough data Not enough data Performance Management Not enough data Not enough data Data Synchronization Not enough data Not enough data Rules Engine Not enough data Not enough data Communication Management Not enough data Not enough data Dashboard Creation Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Geolocation Not enough data Not enough data User Interface Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Generative AI Not enough data Not enough data Authentication Not enough data Not enough data Customizable Fields Not enough data Not enough data User Session Management Not enough data Not enough data Activity Dashboard Not enough data Not enough data Mobile Access Not enough data Not enough data Data Import/Export Not enough data Not enough data API Not enough data Not enough data Interoperability Not enough data Not enough data Data Connectors Not enough data Not enough data Audit Management Not enough data Not enough data Event Logs Not enough data Not enough data AI Copilot Not enough data Not enough data Collaboration Tools Not enough data Not enough data API Development[Hide 7 FeaturesShow 7 Features](javascript:void(0);) Not enough data 8.9 96 Development API Testing Not enough data 8.8(won by default) 86 Data Security Not enough data 9.0(won by default) 86 Orchestration Not enough data 8.8(won by default) 82 Scalability Not enough data 8.9(won by default) 84 Collaboration Design Management Not enough data 8.9(won by default) 88 Access Control Not enough data 8.9(won by default) 89 Visibility Not enough data 8.8(won by default) 86 Electronic Data Interchange (EDI)[Hide 40 FeaturesShow 40 Features](javascript:void(0);) Not enough data 9.1 21 Functionality Data Exchange Not enough data 9.4(won by default) 19 | Verified Data Mapping Not enough data 9.1(won by default) 19 | Verified Real-Time Data Not enough data Not enough data Management Workflow Management Not enough data 8.5(won by default) 19 | Verified Exception Handling Not enough data 9.3(won by default) 20 | Verified Real Time Reporting Not enough data 8.8(won by default) 20 | Verified Compliance Management Not enough data Not enough data Exceptions Management Not enough data Not enough data Email Management Not enough data Not enough data User Management Not enough data Not enough data Document Management Not enough data Not enough data Communication Management Not enough data Not enough data Application Management Not enough data Not enough data Integrations Third Party Integration Not enough data 9.5(won by default) 21 | Verified BI Tools Integration Not enough data 9.3(won by default) 19 | Verified Accounting Integration Not enough data Not enough data ERP integration Not enough data Not enough data Security Communication Protocols Not enough data 9.0(won by default) 19 | Verified EDI Standards Not enough data 9.0(won by default) 19 | Verified Support EDI Testing Not enough data Feature Not Available Additional Functionality Activity Dashboard Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Data Synchronization Not enough data Not enough data Multiple Format Support Not enough data Not enough data Database Support Not enough data Not enough data Workflow Scheduler Not enough data Not enough data AI Copilot Not enough data Not enough data Generative AI Not enough data Not enough data Automated Scheduling Not enough data Not enough data Drag & Drop Not enough data Not enough data SSL Security Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Multiple Data Sources Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Archiving & Retention Not enough data Not enough data AS2 Capability Not enough data Not enough data File Transfer Not enough data Not enough data Order Entry Not enough data Not enough data Data Transformation Not enough data Not enough data Data Import/Export Not enough data Not enough data Customer Self-Service[Hide 17 FeaturesShow 17 Features](javascript:void(0);) 8.0 153 Not enough data Generative AI AI Text Summarization 7.3(won by default) 74 Not enough data Self-Service Experience Knowledge Base 8.4(won by default) 137 Not enough data Searchable Articles 8.7(won by default) 132 Not enough data Community Forums 7.2(won by default) 111 Not enough data Mobile Optimization 7.7(won by default) 113 Not enough data Personalization 8.2(won by default) 132 Not enough data Self-Service Platform Branding 8.5(won by default) 133 Not enough data Automation 8.7(won by default) 137 Not enough data Artificial Intelligence 7.0(won by default) 107 Not enough data Integrations 8.0(won by default) 129 Not enough data Agentic AI - Customer Self-Service Autonomous Task Execution Not enough data Not enough data Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Decision Making Not enough data Not enough data IT Alerting[Hide 8 FeaturesShow 8 Features](javascript:void(0);) 7.7 70 Not enough data Generative AI AI Text Generation 7.7(won by default) 68 Not enough data Agentic AI - IT Alerting Autonomous Task Execution Not enough data Not enough data Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Decision Making Not enough data Not enough data API Platforms[Hide 12 FeaturesShow 12 Features](javascript:void(0);) Not enough data 9.3 21 Development - API Platforms API Testing Not enough data 9.5(won by default) 7 Scalability Not enough data 9.1(won by default) 13 Orchestration Not enough data 9.7(won by default) 6 Data Security Not enough data 9.8(won by default) 7 Collaboration - API Platforms Visibility Not enough data 9.0(won by default) 5 Access Control Not enough data 8.6(won by default) 6 Design Management Not enough data 9.4(won by default) 6 API Management - API Platforms API Monitoring Not enough data 9.8(won by default) 15 Traffic Control Not enough data 9.4(won by default) 6 Gateway Not enough data 9.9(won by default) 12 Logs/Documentation Not enough data 8.3(won by default) 8 Monetization Not enough data Not enough data API Management[Hide 44 FeaturesShow 44 Features](javascript:void(0);) Not enough data 8.5 272 API Construction API Testing Not enough data 8.5(won by default) 189 API Security Not enough data 8.6(won by default) 184 Orchestration Not enough data 8.6(won by default) 183 Scalability Not enough data 8.7(won by default) 191 API Management Traffic Control Not enough data 8.6(won by default) 176 Logs/Documentation Not enough data 8.1(won by default) 189 API Monitoring Not enough data 8.7(won by default) 193 Monetization Not enough data 7.9(won by default) 140 API Gateway Not enough data 8.5(won by default) 181 Performance Monitoring Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Version Control Not enough data Not enough data Data Integration App Integration Not enough data 9.0(won by default) 189 Data Transformation Not enough data 8.9(won by default) 195 Plugins Not enough data 8.3(won by default) 176 Real-Time Data Not enough data Not enough data Additional Functionality Search/Filter Not enough data Not enough data Document Management Not enough data Not enough data Developer Portal Not enough data Not enough data Activity Tracking Not enough data Not enough data API Governance Not enough data Not enough data API Design Not enough data Not enough data API Lifecycle Management Not enough data Not enough data Compliance Management Not enough data Not enough data Application Management Not enough data Not enough data Dashboard Not enough data Not enough data Usage Tracking/Analytics Not enough data Not enough data Data Mapping Not enough data Not enough data Reporting/Analytics Not enough data Not enough data AI Copilot Not enough data Not enough data Rules-Based Workflow Not enough data Not enough data Generative AI Not enough data Not enough data Data Import/Export Not enough data Not enough data Self Service Portal Not enough data Not enough data Multiple Data Sources Not enough data Not enough data Data Connectors Not enough data Not enough data Drag & Drop Not enough data Not enough data Testing Management Not enough data Not enough data User Management Not enough data Not enough data Data Synchronization Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Database Support Not enough data Not enough data Workflow Management Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Enterprise IT Management[Hide 50 FeaturesShow 50 Features](javascript:void(0);) 8.2 364 Not enough data Analysis Threat Detection 7.5(won by default) 172 Not enough data Platform Unified Communications Platform 8.3(won by default) 231 Not enough data Remote Access 8.2(won by default) 211 Not enough data ITIL Policy Compliance 8.7(won by default) 254 Not enough data Asset Tracking 8.4(won by default) 282 Not enough data IT Knowledge Management 8.7(won by default) 314 Not enough data IT Asset Management Not enough data Not enough data Activity Tracking Not enough data Not enough data Security Endpoint Protection 7.8(won by default) 177 Not enough data Patch Management 7.0(won by default) 106 Not enough data Disaster Recovery 7.5(won by default) 165 Not enough data Service Management 8.9(won by default) 282 Not enough data Workflow Management 8.8(won by default) 285 Not enough data Remote Monitoring & Management Not enough data Not enough data Configuration Management Not enough data Not enough data Task Management Not enough data Not enough data License Management Not enough data Not enough data Capacity Management Not enough data Not enough data Compliance Management Not enough data Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Incident Management Not enough data Not enough data Agentic AI - Enterprise IT Management Autonomous Task Execution Not enough data Not enough data Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Decision Making Not enough data Not enough data AI/Machine Learning Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Additional Functionality Audit Trail Not enough data Not enough data Single Sign On Not enough data Not enough data Security Tools Not enough data Not enough data Server Monitoring Not enough data Not enough data Generative AI Not enough data Not enough data Self Service Portal Not enough data Not enough data Event Logs Not enough data Not enough data Maintenance Scheduling Not enough data Not enough data Data Import/Export Not enough data Not enough data Personalization and Recommendation Not enough data Not enough data AI Copilot Not enough data Not enough data IT Reporting Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Issue Auditing Not enough data Not enough data Dashboard Not enough data Not enough data API Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Workflow Automation Not enough data Not enough data Show 9 feature categories with incomplete data Configuration Management[Hide 83 FeaturesShow 83 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Widgets Not enough data Not enough data Impact Management Not enough data Not enough data Customizable Forms Not enough data Not enough data Self Service Portal Not enough data Not enough data License Management Not enough data Not enough data Scheduled/Automated Reports Not enough data Not enough data Task Management Not enough data Not enough data Request Assignment Not enough data Not enough data Help Desk Management Not enough data Not enough data Surveys & Feedback Not enough data Not enough data SSL Security Not enough data Not enough data IT Asset Tracking Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Compliance Management Not enough data Not enough data Support Ticket Management Not enough data Not enough data Single Sign On Not enough data Not enough data Data Mapping Not enough data Not enough data Client Portal Not enough data Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Activity Dashboard Not enough data Not enough data Incident Management Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Prioritization Not enough data Not enough data Generative AI Not enough data Not enough data Performance Monitoring Not enough data Not enough data Email Management Not enough data Not enough data Active Directory Integration Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Collaboration Tools Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Asset Lifecycle Management Not enough data Not enough data Inventory Management Not enough data Not enough data Data Import/Export Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Drag & Drop Not enough data Not enough data Activity Tracking Not enough data Not enough data AI Copilot Not enough data Not enough data Workflow Management Not enough data Not enough data Configuration Management Not enough data Not enough data Problem Management Not enough data Not enough data Configurable Workflow Not enough data Not enough data IT Asset Management Not enough data Not enough data API Not enough data Not enough data Data Visualization Not enough data Not enough data Change Management Not enough data Not enough data Device Auto Discovery Not enough data Not enough data Customizable Reports Not enough data Not enough data Contract/License Management Not enough data Not enough data Relationship Mapping Not enough data Not enough data Customizable Fields Not enough data Not enough data Support Ticket Tracking Not enough data Not enough data Vulnerability Scanning Not enough data Not enough data Data Aggregation and Publishing Not enough data Not enough data Cost Tracking Not enough data Not enough data Template Management Not enough data Not enough data Lifecycle Management Not enough data Not enough data Historical Reporting Not enough data Not enough data Monitoring Not enough data Not enough data Configuration Automation Not enough data Not enough data Customizable Templates Not enough data Not enough data Search/Filter Not enough data Not enough data File Management Not enough data Not enough data Status Tracking Not enough data Not enough data Patch Management Not enough data Not enough data Document Management Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Version Control Not enough data Not enough data Task Progress Tracking Not enough data Not enough data IT Cost Management Not enough data Not enough data Archiving & Retention Not enough data Not enough data Scheduling Not enough data Not enough data Reporting/Analytics Not enough data Not enough data User Management Not enough data Not enough data Policy Management Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Role-Based Permissions Not enough data Not enough data Rules-Based Workflow Not enough data Not enough data Audit Trail Not enough data Not enough data Business Process Automation Not enough data Not enough data Sarbanes-Oxley Compliance Not enough data Not enough data Task Scheduling Not enough data Not enough data Enterprise Service Bus (ESB)[Hide 9 FeaturesShow 9 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Messaging Not enough data Not enough data Enterprise Integration Patterns (EIP) Not enough data Not enough data Enterprise Service Bus (ESB) Not enough data Not enough data AI Copilot Not enough data Not enough data Data Source Connectors Not enough data Not enough data Integrations Management Not enough data Not enough data Generative AI Not enough data Not enough data Enterprise Application Integration Not enough data Not enough data Electronic Data Interchange Not enough data Not enough data IT Asset Management[Hide 56 FeaturesShow 56 Features](javascript:void(0);) Not enough data Not enough data Asset Inventory Hardware Asset Inventory Not enough data Not enough data Software Asset Inventory Not enough data Not enough data Cloud Asset Inventory Not enough data Not enough data Mobile Asset Inventory Not enough data Not enough data Asset Discovery Not enough data Not enough data Generative AI AI Text Generation Not enough data Not enough data AI Text Generation Not enough data Not enough data Generative AI Not enough data Not enough data Agentic AI - IT Asset Management Autonomous Task Execution Not enough data Not enough data Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Decision Making Not enough data Not enough data Management Central Dashboard Not enough data Not enough data Asset Policy Management Not enough data Not enough data Risk Management Not enough data Not enough data Integrations Not enough data Not enough data User Management Not enough data Not enough data Support Ticket Management Not enough data Not enough data Requisition Management Not enough data Not enough data Inventory Management Not enough data Not enough data Email Management Not enough data Not enough data Maintenance Management Not enough data Not enough data Workflow Management Not enough data Not enough data Problem Management Not enough data Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Supplier Management Not enough data Not enough data Procurement Management Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Task Management Not enough data Not enough data Change Management Not enough data Not enough data Incident Management Not enough data Not enough data Contract/License Management Not enough data Not enough data Audit Management Not enough data Not enough data Configuration Management Not enough data Not enough data Additional Functionality Cost Tracking Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Prioritization Not enough data Not enough data Customizable Fields Not enough data Not enough data Data Import/Export Not enough data Not enough data Asset Tracking Not enough data Not enough data Customizable Branding Not enough data Not enough data API Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Barcode/Ticket Scanning Not enough data Not enough data Monitoring Not enough data Not enough data Customizable Forms Not enough data Not enough data Compliance Tracking Not enough data Not enough data Data Visualization Not enough data Not enough data Audit Trail Not enough data Not enough data AI Copilot Not enough data Not enough data Self Service Portal Not enough data Not enough data Customizable Reports Not enough data Not enough data API Documentation Management[Hide 6 FeaturesShow 6 Features](javascript:void(0);) Not enough data Not enough data Customization SEO Not enough data Not enough data API Contracts Not enough data Not enough data Change Management Not enough data Not enough data Organization Respository Not enough data Not enough data Third-Party Integration Not enough data Not enough data Access Management Not enough data Not enough data API Generation[Hide 6 FeaturesShow 6 Features](javascript:void(0);) Not enough data Not enough data Functionality Code extensibility Not enough data Not enough data API variety Not enough data Not enough data Documentation Not enough data Not enough data Governance Management Not enough data Not enough data Role based access control Not enough data Not enough data Security Not enough data Not enough data AWS Marketplace[Hide 3 FeaturesShow 3 Features](javascript:void(0);) Not enough data Not enough data Agentic AI - AWS Marketplace Autonomous Task Execution Not enough data Not enough data Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data AI Orchestration[Hide 17 FeaturesShow 17 Features](javascript:void(0);) Not enough data Not enough data Workflow Design & Integration - AI Orchestration Dependency Management Not enough data Not enough data Workflow Coordination Not enough data Not enough data Multi-Provider API Connectivity Not enough data Not enough data Multi-Step Workflow Creation Not enough data Not enough data Enterprise System Integration Not enough data Not enough data Real-Time Data Pipelines Not enough data Not enough data Performance Optimization & Analytics - AI Orchestration Workflow Performance Dashboards Not enough data Not enough data Workflow Reporting Not enough data Not enough data Resource Utilization Monitoring Not enough data Not enough data Computational Resource Management Not enough data Not enough data Dynamic Scaling Not enough data Not enough data Component Monitoring Not enough data Not enough data Governance & Compliance Controls - AI Orchestration Regulatory Compliance Not enough data Not enough data Governance Policy Enforcement Not enough data Not enough data Role-Based Access Control Not enough data Not enough data Audit Trail Management Not enough data Not enough data Security Protocols Not enough data Not enough data AI Gateways[Hide 6 FeaturesShow 6 Features](javascript:void(0);) Not enough data Not enough data Traffic Management & Performance - AI Gateways Token-Aware Rate Limiting Not enough data Not enough data Semantic Caching Not enough data Not enough data Multi-Model Routing & Fallbacks Not enough data Not enough data Governance & Observability - AI Gateways Data Privacy Not enough data Not enough data Cost Tracking Not enough data Not enough data Centralized API Key Security Not enough data Not enough data Artificial Intelligence[Hide 37 FeaturesShow 37 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Tagging Not enough data Not enough data Natural Language Processing Not enough data Not enough data Data Extraction Not enough data Not enough data Multi-Language Not enough data Not enough data Predictive Analytics Not enough data Not enough data Drag & Drop Not enough data Not enough data Speech Recognition Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Data Storage Management Not enough data Not enough data Virtual Personal Assistant (VPA) Not enough data Not enough data AI Copilot Not enough data Not enough data Customer Segmentation Not enough data Not enough data Collaboration Tools Not enough data Not enough data Data Import/Export Not enough data Not enough data Generative AI Not enough data Not enough data For eCommerce Not enough data Not enough data Role-Based Permissions Not enough data Not enough data Customizable Branding Not enough data Not enough data Search/Filter Not enough data Not enough data Monitoring Not enough data Not enough data Document Management Not enough data Not enough data API Not enough data Not enough data Data Visualization Not enough data Not enough data Trend Analysis Not enough data Not enough data Machine Learning Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Performance Metrics Not enough data Not enough data Real-Time Data Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Mobile App Not enough data Not enough data Multiple Data Sources Not enough data Not enough data For Sales Teams/Organizations Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Activity Dashboard Not enough data Not enough data Chatbot Not enough data Not enough data Workflow Automation Not enough data Not enough data Reviews Reviewers' Company Size [![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice")](https://www.g2.com/products/freshservice/reviews) Freshservice Small-Business(50 or fewer emp.) 17.8% Mid-Market(51-1000 emp.) 61.6% Enterprise(\> 1000 emp.) 20.6% [![MuleSoft Anypoint Platform](https://images.g2crowd.com/uploads/product/hd_favicon/d763ac0221fcc0848182458b48016e06/mulesoft-anypoint-platform%282%29.svg "MuleSoft Anypoint Platform")](https://www.g2.com/products/mulesoft-anypoint-platform/reviews) MuleSoft Anypoint Platform Small-Business(50 or fewer emp.) 13.6% Mid-Market(51-1000 emp.) 30.1% Enterprise(\> 1000 emp.) 56.3% Small-Business (50 or fewer emp.) 17.8% 13.6% Mid-Market (51-1000 emp.) 61.6% 30.1% Enterprise (\> 1000 emp.) 20.6% 56.3% Reviewers' Industry [![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice")](https://www.g2.com/products/freshservice/reviews) Freshservice Information Technology and Services 19.8% Computer Software 5.4% Construction 4.4% Hospital & Health Care 3.5% Education Management 3.5% Other 63.3% [![MuleSoft Anypoint Platform](https://images.g2crowd.com/uploads/product/hd_favicon/d763ac0221fcc0848182458b48016e06/mulesoft-anypoint-platform%282%29.svg "MuleSoft Anypoint Platform")](https://www.g2.com/products/mulesoft-anypoint-platform/reviews) MuleSoft Anypoint Platform Information Technology and Services 33.3% Computer Software 11.3% Financial Services 4.7% Telecommunications 3.1% Banking 2.8% Other 44.8% Alternatives **Freshservice Alternatives** ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management") 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