Link copied to clipboard # Freshservice vs MuleSoft Anypoint Platform Comparison - What are their main differences? Share [ Export ](/compare/freshservice/mulesoft-anypoint-platform/export.csv) FreshserviceMuleSoft Anypoint Platform[+ Add Product](#) Pricing **Freshservice** Free Trial **$19.00** ยท STARTER **MuleSoft Anypoint Platform** Free Trial No pricing available **Pricing Insights** from reviews Time to Implement **Freshservice** 2 monthsFaster Based on 6 responses **MuleSoft Anypoint Platform** 4 months Based on 6 responses Return on Investment **Freshservice** 15 months Based on 5 responses **MuleSoft Anypoint Platform** 15 months Based on 13 responses Perceived Cost **Freshservice** $$$$$ **MuleSoft Anypoint Platform** $$$$$ Average Discount **Freshservice** 11%1% more **MuleSoft Anypoint Platform** 10% ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice") ![MuleSoft Anypoint Platform](https://images.g2crowd.com/uploads/product/hd_favicon/d763ac0221fcc0848182458b48016e06/mulesoft-anypoint-platform%282%29.svg "MuleSoft Anypoint Platform") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **Freshservice** [ Ease of Use (158) ](https://www.g2.com/products/freshservice/reviews?filters%5Bsentiment_snippet%5D=1833122&qs=pros-and-cons#reviews)[ Features (89) ](https://www.g2.com/products/freshservice/reviews?filters%5Bsentiment_snippet%5D=1835413&qs=pros-and-cons#reviews)[ Missing Features (54) ](https://www.g2.com/products/freshservice/reviews?filters%5Bsentiment_snippet%5D=1833407&qs=pros-and-cons#reviews)[ Limited Features (42) ](https://www.g2.com/products/freshservice/reviews?filters%5Bsentiment_snippet%5D=1836131&qs=pros-and-cons#reviews) **MuleSoft Anypoint Platform** [ Ease of Use (23) ](https://www.g2.com/products/mulesoft-anypoint-platform/reviews?filters%5Bsentiment_snippet%5D=1305268&qs=pros-and-cons#reviews)[ Integration Capabilities (23) ](https://www.g2.com/products/mulesoft-anypoint-platform/reviews?filters%5Bsentiment_snippet%5D=1309033&qs=pros-and-cons#reviews)[ Learning Curve (13) ](https://www.g2.com/products/mulesoft-anypoint-platform/reviews?filters%5Bsentiment_snippet%5D=1308974&qs=pros-and-cons#reviews)[ Expensive (12) ](https://www.g2.com/products/mulesoft-anypoint-platform/reviews?filters%5Bsentiment_snippet%5D=1305723&qs=pros-and-cons#reviews) Integrations **Freshservice** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d186f1cfbf1f82bc872c76769abffa7e/e714dee4-7023-45dc-b0fe-737784315b5f.png "Product Avatar Image") Adobe Acrobat Sign API ](https://www.g2.com/products/adobe-acrobat-sign-api/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_de7b0518c01aad23330b32c4acb323dd/adp-workforce-now.jpg "Product Avatar Image") Workforce Now ](https://www.g2.com/products/adp-workforce-now/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b3390b4cc3d92e87d570895f7358c003/amazon-redshift.jpg "Product Avatar Image") Amazon Redshift ](https://www.g2.com/products/amazon-redshift/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b3390b4cc3d92e87d570895f7358c003/aws-lambda.jpg "Product Avatar Image") AWS Lambda ](https://www.g2.com/products/aws-lambda/reviews)[ View all ](https://www.g2.com/products/freshservice/integrations) **MuleSoft Anypoint Platform** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_0d4e9aa5d1fff7bc6a95891d892053fd/attentive.png "Product Avatar Image") Attentive ](https://www.g2.com/products/attentive/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f176b4154a751d10150daa67a57b7dc5/azure-sql-database.jpg "Product Avatar Image") Azure SQL Database ](https://www.g2.com/products/azure-sql-database/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e4926e193556016dcba45bf50c6ad612/couchbase.png "Product Avatar Image") Couchbase ](https://www.g2.com/products/couchbase/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_a1d3279f52c8a867a348008b21203244/oracle-siebel.jpg "Product Avatar Image") Siebel ](https://www.g2.com/products/oracle-siebel/reviews)[ View all ](https://www.g2.com/products/mulesoft-anypoint-platform/integrations) Screenshots **Freshservice** ![Freshservice screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1835155/Gemini-Generated-Image-tkvdd0tkvdd0tkvd.png) **MuleSoft Anypoint Platform** ![MuleSoft Anypoint Platform screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/60134/unnamed-_2_.png) **Ratings** from reviews Meets Requirements **Freshservice** 8.9 8.91,218 **MuleSoft Anypoint Platform** 8.8 8.8514 Ease of Use **Freshservice** 9.2 9.21,223 **MuleSoft Anypoint Platform** 8.5 8.5650 Ease of Setup **Freshservice** 8.8 8.81,009 **MuleSoft Anypoint Platform** 8.3 8.3465 Ease of Admin **Freshservice** 9.0 9.0981 **MuleSoft Anypoint Platform** 8.4 8.4286 Quality of Support **Freshservice** 9.0 9.01,176 **MuleSoft Anypoint Platform** 8.2 8.2471 Has the product been a good partner in doing business? **Freshservice** 9.0 9.0956 **MuleSoft Anypoint Platform** 8.8 8.8277 Product Direction (% positive) **Freshservice** 9.4 9.41,196 **MuleSoft Anypoint Platform** 9.1 9.1496 **Features** ratings from reviews IT Service Management (ITSM) Tools 8.6 484 Not enough data API Development Not enough data 8.9 102 API Platforms Not enough data 9.3 26 iPaaS Not enough data 9.1 461 Electronic Data Interchange (EDI) Not enough data 9.1 23 Message Queue (MQ) Not enough data 8.8 120 Customer Self-Service 8.0 154 Not enough data IT Alerting 7.7 70 Not enough data Incident Management 8.2 370 Not enough data Help Desk 8.9 20 Not enough data Enterprise IT Management 8.2 364 Not enough data API Management Not enough data 8.6 298 Service Desk 7.8 849 Not enough data User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 17.4% Mid-Market(51-1000 emp.) 61.1% Enterprise(\> 1000 emp.) 21.5% Small-Business(50 or fewer emp.) 17.4% Mid-Market(51-1000 emp.) 61.1% Enterprise(\> 1000 emp.) 21.5% Small-Business(50 or fewer emp.) 15.5% Mid-Market(51-1000 emp.) 30.3% Enterprise(\> 1000 emp.) 54.2% Small-Business(50 or fewer emp.) 15.5% Mid-Market(51-1000 emp.) 30.3% Enterprise(\> 1000 emp.) 54.2% **Reviewers' Industry** [![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice")](https://www.g2.com/products/freshservice/reviews) Freshservice Information Technology and Services 20.0% Computer Software 5.4% Construction 4.4% Hospital & Health Care 3.6% Education Management 3.4% Other 63.3% [![MuleSoft Anypoint Platform](https://images.g2crowd.com/uploads/product/hd_favicon/d763ac0221fcc0848182458b48016e06/mulesoft-anypoint-platform%282%29.svg "MuleSoft Anypoint Platform")](https://www.g2.com/products/mulesoft-anypoint-platform/reviews) MuleSoft Anypoint Platform Information Technology and Services 30.3% Computer Software 10.7% Financial Services 5.4% Consulting 3.4% Telecommunications 3.4% Other 46.8% Alternatives **Freshservice Alternatives** ![Remote Monitoring and Management](https://images.g2crowd.com/uploads/product/hd_favicon/b0d43ac9ef8eabd2a36c4a9b8ed74ccb/remote-monitoring-and-management.svg "Remote Monitoring and Management") [ Atera ](/products/remote-monitoring-and-management/reviews) ![NinjaOne](https://images.g2crowd.com/uploads/product/hd_favicon/e10c660fadbf952719b697ec98bbed05/ninjaone.svg "NinjaOne") [ NinjaOne ](/products/ninjaone/reviews) ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management") [ Jira Service Management ](/products/jira-service-management/reviews) ![Autotask](https://images.g2crowd.com/uploads/product/hd_favicon/9559fdffaf71b8ac31b2e3c064ed8ed7/autotask.svg "Autotask") [ Autotask ](/products/autotask/reviews) **MuleSoft Anypoint Platform Alternatives** ![Workato](https://images.g2crowd.com/uploads/product/hd_favicon/5e21242185438a3b63b0b3cc5eb921b0/workato.svg "Workato") [ Workato ](/products/workato/reviews) ![Boomi](https://images.g2crowd.com/uploads/product/hd_favicon/0dc125a14d4f324d05708e7f18ac52f8/boomi.svg "Boomi") [ Boomi ](/products/boomi/reviews) ![SAP Integration Suite](https://images.g2crowd.com/uploads/product/hd_favicon/b5f8f986beca96ab0027c693ee762fb9/sap-integration-suite.svg "SAP Integration Suite") [ SAP Integration Suite ](/products/sap-integration-suite/reviews) ![Kong Konnect](https://images.g2crowd.com/uploads/product/hd_favicon/9a7b58e9d271cfba8efd4f03911c71dd/kong-inc-kong-konnect.svg "Kong Konnect") [ Kong Konnect ](/products/kong-inc-kong-konnect/reviews) ## Freshservice vs MuleSoft Anypoint Platform When assessing the two solutions, reviewers found Freshservice easier to use, set up, and administer. Reviewers also preferred doing business with Freshservice overall. - Reviewers felt that Freshservice meets the needs of their business better than MuleSoft Anypoint Platform. - When comparing quality of ongoing product support, reviewers felt that Freshservice is the preferred option. - For feature updates and roadmaps, our reviewers preferred the direction of Freshservice over MuleSoft Anypoint Platform.