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Compare Freshservice and Moogsoft 
Featured Products
At a Glance
Market Segments
Mid-Market (62.2% of reviews)
Enterprise (79.4% of reviews)
Entry-Level Pricing
$19.00
No pricing available
Freshservice
Star Rating
(1,307)4.6 out of 5
Market Segments
Mid-Market (62.2% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00
Free Trial is available
Browse all 3 pricing plansMoogsoft
Star Rating
(39)4.5 out of 5
Market Segments
Enterprise (79.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about MoogsoftSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshservice excels in user satisfaction, boasting a significantly higher overall score compared to Moogsoft. Users appreciate its intuitive interface and the ability to streamline customer support processes, making it a preferred choice for many organizations.
- According to verified reviews, Freshservice is praised for its wide range of features that allow users to consolidate multiple applications into a single platform. This versatility is particularly beneficial for organizations looking to support various departments beyond just IT.
- Users say that Freshservice offers a smoother implementation experience, with many highlighting the intuitive onboarding wizard that simplifies the setup process. In contrast, Moogsoft, while powerful, may present a steeper learning curve for new users.
- Reviewers mention that Freshservice provides excellent support quality, with many users noting the responsiveness and helpfulness of the support team. Moogsoft, while also reliable, has received slightly lower ratings in this area, indicating room for improvement.
- G2 reviewers highlight Freshservice's strong performance in ticket management, with features like customizable ticket assignment and high ticket accuracy. Moogsoft, on the other hand, is recognized for its advanced event handling capabilities, particularly in large organizations, but may not match Freshservice's ticketing efficiency.
- Users appreciate Moogsoft's capabilities in handling large volumes of events and its noise reduction features, making it a strong contender for enterprise-level needs. However, Freshservice's focus on user experience and ease of use makes it a more attractive option for mid-market companies.
Pricing
Entry-Level Pricing
Freshservice
STARTER
$19.00
For getting started
- Incident Management
- Knowledge Base
- Self Service Portal
Moogsoft
No pricing availableFree Trial
Freshservice
Free Trial is available
Moogsoft
Free Trial is available
Ratings
Meets Requirements
8.9
1,168
7.9
25
Ease of Use
9.2
1,170
8.8
26
Ease of Setup
8.8
953
8.0
14
Ease of Admin
9.0
957
8.9
11
Quality of Support
9.0
1,128
8.5
24
Has the product been a good partner in doing business?
9.1
932
9.2
13
Product Direction (% positive)
9.5
1,155
9.0
23
Features by Category
Administration
8.6
320
|
Verified
Not enough data
8.4
345
|
Verified
Not enough data
8.4
373
|
Verified
Not enough data
Service Desk
9.4
402
|
Verified
Not enough data
9.1
377
|
Verified
Not enough data
8.8
369
|
Verified
Not enough data
Management
8.5
312
|
Verified
Not enough data
8.9
319
|
Verified
Not enough data
8.8
283
|
Verified
Not enough data
8.5
286
|
Verified
Not enough data
8.2
230
|
Verified
Not enough data
Functionality
9.4
333
|
Verified
Not enough data
8.7
271
|
Verified
Not enough data
8.7
268
|
Verified
Not enough data
8.8
303
|
Verified
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
8.0
9
Not enough data
7.8
9
Not enough data
8.0
9
Not enough data
7.6
9
Not enough data
7.4
9
Not enough data
8.1
9
Not enough data
8.3
9
Not enough data
Monitoring
8.3
267
|
Verified
8.7
19
|
Verified
8.6
303
|
Verified
8.2
19
|
Verified
8.8
320
|
Verified
8.1
18
|
Verified
6.1
25
Not enough data
Management Tools
9.1
341
|
Verified
8.2
17
|
Verified
8.9
331
8.0
18
|
Verified
8.5
295
|
Verified
8.7
18
|
Verified
Generative AI
7.8
136
Not enough data
7.8
135
Not enough data
Agentic AI - Incident Management
5.6
6
Not enough data
5.6
6
Not enough data
5.8
6
Not enough data
7.0
5
Not enough data
6.3
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Functionality
Not enough data
9.1
17
Not enough data
9.0
17
Not enough data
8.8
18
Issue Resolution
Not enough data
8.3
17
Not enough data
9.1
17
Not enough data
8.4
18
Management
Not enough data
8.7
18
Not enough data
9.1
18
Not enough data
8.6
17
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
ServiceNow Apps
Not enough data
9.3
5
Not enough data
8.7
5
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.2
75
Not enough data
Self-Service Experience
8.4
136
Not enough data
8.7
132
Not enough data
7.1
112
Not enough data
7.6
114
Not enough data
8.2
133
Not enough data
Self-Service Platform
8.5
134
Not enough data
8.7
138
Not enough data
7.1
107
Not enough data
8.1
129
Not enough data
Agentic AI - Customer Self-Service
6.0
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.0
5
Not enough data
5.3
5
Not enough data
Generative AI
7.7
70
Not enough data
Agentic AI - IT Alerting
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Incident Management
9.1
736
Not enough data
8.9
739
Not enough data
9.0
792
Not enough data
8.6
728
Not enough data
8.6
693
Not enough data
Reporting
8.6
774
Not enough data
8.2
637
Not enough data
8.2
616
Not enough data
Access & Usability
8.4
702
Not enough data
8.9
725
Not enough data
8.5
550
Not enough data
8.7
562
Not enough data
Agentic AI - Service Desk
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
6.7
8
Not enough data
Analysis
7.6
175
Not enough data
Platform
8.3
231
Not enough data
8.2
214
Not enough data
8.7
257
Not enough data
8.4
285
Not enough data
8.7
317
Not enough data
Security
7.8
180
Not enough data
7.0
109
Not enough data
7.5
168
Not enough data
8.9
285
Not enough data
8.8
288
Not enough data
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshservice and Moogsoft are categorized as IT Alerting and Incident Management
Unique Categories
Freshservice is categorized as IT Service Management (ITSM) Tools, Enterprise IT Management, Service Desk, and Customer Self-Service
Moogsoft is categorized as AIOps Platforms and ServiceNow Store Apps
Reviews
Reviewers' Company Size
Freshservice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Moogsoft
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.7%
Computer Software
5.5%
Construction
4.5%
Education Management
3.6%
Hospital & Health Care
3.4%
Other
63.4%
Information Technology and Services
50.0%
Telecommunications
8.8%
Banking
8.8%
Computer Networking
5.9%
Oil & Energy
2.9%
Other
23.5%
Alternatives
Discussions
How has your experience been with Freshservice support?
12 Comments
DM
I have interacted with them a number of times. Often they respond within the hour. They are always helpful and available to get onto zoom sessions to explain...Read more
Whats the best way to populate our inventory?
3 Comments
PB
Deploying the Freshservice Discovery Agent via GPO did the trick for...Read more
What is Freshservice used for?
3 Comments
JR
<p>IT Service Management aligned with ITIL4 framework. From ticketing system to project management, Fresh Service it's a global solution perfect for managing...Read more
how can we place bulk servers in MOOGSOFT black out portal?
1 Comment
VD
Hi Naveen,
we used the script to do so, with that only you will be able to add the multiple server in the same time.Read more
What's the possibility bringing in domain expertise in this platform?
1 Comment
AH
Interesting question. Leveraging skills, knowledge, and intuition is really important in getting the exact root cause identified and fixed.Read more
What are the benefits of AIOps?
1 Comment
Official Response from Moogsoft
Through algorithmic analysis of IT data and Observability telemetry,
AIOps helps IT Ops, DevOps, and SRE teams work smarter and faster, so
they can detect...Read more
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