# Freshservice vs monday service Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Freshservice excels in overall user satisfaction, reflected in its higher G2 Score compared to monday service. Users appreciate its comprehensive features like ticket categories, SLAs, and analytics, which enhance agent organization and time management.
- **Users say** that monday service stands out for its visual interface, making it easy to grasp at a glance. This clarity helps teams stay aligned, especially in diverse tech environments, as highlighted by users managing e-commerce logistics and mobile app development.
- **Reviewers mention** that Freshservice offers a smoother implementation process, with many users praising its intuitive onboarding and clear documentation. This ease of setup allows teams to quickly adapt and start benefiting from the platform.
- **According to verified reviews** , monday service is recognized for its reliable ticketing system and workflow automation, which users find intuitive and effective in reducing manual effort. This focus on core functionalities helps maintain operational efficiency.
- **G2 reviewers highlight** that Freshservice provides superior support quality, with users noting the helpfulness of its services and integration capabilities. This support is crucial for teams looking to streamline their help desk operations.
- **Users report** that while monday service is effective in its ticketing capabilities, it sometimes lacks the depth of features found in Freshservice, which may be a consideration for teams needing more advanced functionalities like asset management and reporting.



| | Freshservice | monday service | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 1,335 | 81 | 
| **Largest Market Segment** | Mid-Market (61.9% of reviews) | Small-Business (41.9% of reviews) | 
| **Entry Level Price** | $19.00 | $38.00 1 Seat / Month | 

---
## Top Pros & Cons

### Freshservice

Pros:
- Ease of Use (229 reviews)
- Features (116 reviews)

Cons:
- Missing Features (83 reviews)
- Limited Features (56 reviews)

### monday service

Pros:
- Ease of Use (31 reviews)
- Efficiency (13 reviews)

Cons:
- Limited Features (9 reviews)
- Limited Functionality (7 reviews)

---
## Ratings Comparison
| Rating | Freshservice | monday service | 
|---|---|---|
  | **Meets Requirements** | 8.9 (1184 reviews) | 8.6 (44 reviews) | 
  | **Ease of Use** | 9.2 (1189 reviews) | 9.0 (62 reviews) | 
  | **Ease of Setup** | 8.8 (974 reviews) | 8.8 (62 reviews) | 
  | **Ease of Admin** | 9.0 (958 reviews) | 9.1 (11 reviews) | 
  | **Quality of Support** | 9.0 (1144 reviews) | 8.5 (43 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (933 reviews) | 9.1 (11 reviews) | 
  | **Product Direction (% positive)** | 9.5 (1167 reviews) | 9.5 (44 reviews) | 

---
## Pricing

### Freshservice

#### Entry-Level Pricing

Plan: STARTER

Price: $19.00

Description: For getting started

Key Features:
- Incident Management
- Knowledge Base
- Self Service Portal

[Browse all 3 editions](https://www.g2.com/products/freshservice/pricing)

#### Free Trial

Yes

### monday service

#### Entry-Level Pricing

Plan: Pro

Price: $38.00 1 Seat / Month

Description: Gain insights into your entire service operations


Key Features:
- Dynamic auto-responses for any channel
- AI actions (1,000 actions per month)
- Customize email server (monday-inbox) prefix

[Browse all 3 editions](https://www.g2.com/products/monday-service/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **monday service** | 8.8/10 | 15 |

#### Ticket and Case Management

| Feature | Freshservice | monday service | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | 9.5 (7 reviews) | 
| **Ticket response user experience** | Not enough data | 8.3 (6 reviews) | 
| **Workflow** | Not enough data | 9.4 (6 reviews) | 
| **Response Automation** | Not enough data | 8.6 (6 reviews) | 
| **SLA Management** | Not enough data | 8.1 (6 reviews) | 
| **Attachments/Screencasts** | Not enough data | 9.3 (5 reviews) | 
| **Ticket Collaboration** | Not enough data | 9.2 (6 reviews) | 
| **Customer and Contacts Database** | Not enough data | 8.7 (5 reviews) | 

#### Generative AI

| Feature | Freshservice | monday service | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.7 (5 reviews) | 
| **AI Text Summarization** | Not enough data | 8.7 (5 reviews) | 

#### Agentic AI - Help Desk

| Feature | Freshservice | monday service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.7 (5 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.7 (5 reviews) | 
| **Proactive Assistance** | Not enough data | 8.7 (5 reviews) | 

#### Communication Channels

| Feature | Freshservice | monday service | 
|---|---|---|
| **Customer Portal** | Not enough data | 9.0 (5 reviews) | 
| **Email to Case** | Not enough data | 8.7 (5 reviews) | 
| **Chat/Live Support** | Not enough data | Feature Not Available | 
| **Social Integration** | Not enough data | Feature Not Available | 
| **Voice** | Not enough data | Feature Not Available | 

#### Platform

| Feature | Freshservice | monday service | 
|---|---|---|
| **Mobile User Support** | Not enough data | 7.8 (9 reviews) | 
| **Customization ** | Not enough data | 8.8 (8 reviews) | 
| **User, Role, and Access Management** | Not enough data | 7.8 (9 reviews) | 
| **Integration** | Not enough data | 8.5 (8 reviews) | 
| **Reporting** | Not enough data | 8.3 (10 reviews) | 
| **Dashboards** | Not enough data | 8.8 (11 reviews) | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 8.4/10 | 447 |
| **monday service** | 8.9/10 | 8 |

#### Administration

| Feature | Freshservice | monday service | 
|---|---|---|
| **Change Management** | 8.6 (324 reviews) ✓ Verified | 8.9 (6 reviews) | 
| **Asset Management** | 8.4 (351 reviews) ✓ Verified | 9.0 (5 reviews) | 
| **Reports & Analytics** | 8.3 (375 reviews) ✓ Verified | 8.9 (6 reviews) | 

#### Service Desk

| Feature | Freshservice | monday service | 
|---|---|---|
| **Help Desk** | 9.5 (410 reviews) ✓ Verified | 8.3 (5 reviews) | 
| **Incident Reports** | 9.1 (377 reviews) ✓ Verified | 8.3 (5 reviews) | 
| **Process Workflow** | 8.8 (373 reviews) ✓ Verified | 9.0 (5 reviews) | 

#### Management

| Feature | Freshservice | monday service | 
|---|---|---|
| **Reporting** | 8.5 (313 reviews) ✓ Verified | 8.9 (6 reviews) | 
| **Administration Console** | 8.9 (320 reviews) ✓ Verified | 9.0 (5 reviews) | 
| **Access Management** | 8.8 (283 reviews) ✓ Verified | 8.1 (6 reviews) | 
| **Asset Management** | 8.5 (290 reviews) ✓ Verified | 9.3 (5 reviews) | 
| **Policy Dictation** | 8.1 (228 reviews) ✓ Verified | 9.0 (5 reviews) | 

#### Functionality

| Feature | Freshservice | monday service | 
|---|---|---|
| **Ticketing System** | 9.5 (343 reviews) ✓ Verified | 9.2 (6 reviews) | 
| **Performance Logging** | 8.7 (269 reviews) ✓ Verified | 9.0 (5 reviews) | 
| **Alerting** | 8.7 (267 reviews) ✓ Verified | Feature Not Available | 
| **Automation** | 8.8 (310 reviews) ✓ Verified | 9.2 (6 reviews) | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Freshservice | monday service | 
|---|---|---|
| **Autonomous Task Execution** | 7.9 (8 reviews) | Not enough data | 
| **Multi-step Planning** | 6.9 (8 reviews) | Not enough data | 
| **Cross-system Integration** | 8.5 (13 reviews) | Not enough data | 
| **Adaptive Learning** | 7.4 (7 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.1 (7 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (9 reviews) | Not enough data | 
| **Decision Making** | 8.0 (9 reviews) | Not enough data | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 7.4/10 | 368 |
| **monday service** | N/A | N/A |

#### Monitoring

| Feature | Freshservice | monday service | 
|---|---|---|
| **Constant Monitoring** | 8.3 (267 reviews) ✓ Verified | Not enough data | 
| **Timely Alerts** | 8.6 (303 reviews) ✓ Verified | Not enough data | 
| **TIcket Accuracy** | 8.8 (320 reviews) ✓ Verified | Not enough data | 
| **AI Monitoring** | 6.1 (26 reviews) | Not enough data | 

#### Management Tools

| Feature | Freshservice | monday service | 
|---|---|---|
| **Ticket Assignment** | 9.0 (341 reviews) ✓ Verified | Not enough data | 
| **Standardization** | 8.9 (331 reviews) | Not enough data | 
| **Lifecycle Visualization** | 8.5 (295 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Freshservice | monday service | 
|---|---|---|
| **AI Text Generation** | 7.8 (137 reviews) | Not enough data | 
| **AI Text Summarization** | 7.8 (136 reviews) | Not enough data | 

#### Agentic AI - Incident Management

| Feature | Freshservice | monday service | 
|---|---|---|
| **Autonomous Task Execution** | 5.6 (6 reviews) | Not enough data | 
| **Multi-step Planning** | 5.6 (6 reviews) | Not enough data | 
| **Cross-system Integration** | 5.8 (6 reviews) | Not enough data | 
| **Adaptive Learning** | 7.0 (5 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.3 (5 reviews) | Not enough data | 
| **Proactive Assistance** | 7.0 (5 reviews) | Not enough data | 
| **Decision Making** | 7.0 (5 reviews) | Not enough data | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **monday service** | N/A | N/A |

#### Asset Inventory

| Feature | Freshservice | monday service | 
|---|---|---|
| **Hardware Asset Inventory** | Not enough data | Not enough data | 
| **Software Asset Inventory** | Not enough data | Not enough data | 
| **Cloud Asset Inventory** | Not enough data | Not enough data | 
| **Mobile Asset Inventory** | Not enough data | Not enough data | 
| **Asset Discovery** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Freshservice | monday service | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Generation** | Not enough data | Not enough data | 

#### Agentic AI - IT Asset Management

| Feature | Freshservice | monday service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Management

| Feature | Freshservice | monday service | 
|---|---|---|
| **Central Dashboard** | Not enough data | Not enough data | 
| **Asset Policy Management** | Not enough data | Not enough data | 
| **Risk Management** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 6.9/10 | 153 |
| **monday service** | N/A | N/A |

#### Generative AI

| Feature | Freshservice | monday service | 
|---|---|---|
| **AI Text Summarization** | 7.2 (76 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | Freshservice | monday service | 
|---|---|---|
| **Knowledge Base** | 8.4 (140 reviews) | Not enough data | 
| **Searchable Articles** | 8.7 (134 reviews) | Not enough data | 
| **Community Forums** | 7.1 (113 reviews) | Not enough data | 
| **Mobile Optimization** | 7.6 (115 reviews) | Not enough data | 
| **Personalization** | 8.2 (134 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | Freshservice | monday service | 
|---|---|---|
| **Branding** | 8.5 (135 reviews) | Not enough data | 
| **Automation** | 8.7 (140 reviews) | Not enough data | 
| **Artificial Intelligence** | 7.1 (108 reviews) | Not enough data | 
| **Integrations** | 8.1 (130 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Freshservice | monday service | 
|---|---|---|
| **Autonomous Task Execution** | 6.0 (5 reviews) | Not enough data | 
| **Multi-step Planning** | 5.3 (5 reviews) | Not enough data | 
| **Cross-system Integration** | 5.3 (5 reviews) | Not enough data | 
| **Adaptive Learning** | 5.3 (5 reviews) | Not enough data | 
| **Natural Language Interaction** | 5.3 (5 reviews) | Not enough data | 
| **Proactive Assistance** | 5.0 (5 reviews) | Not enough data | 
| **Decision Making** | 5.3 (5 reviews) | Not enough data | 

### IT Alerting

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 7.1/10 | 70 |
| **monday service** | N/A | N/A |

#### Generative AI

| Feature | Freshservice | monday service | 
|---|---|---|
| **AI Text Generation** | 7.7 (70 reviews) | Not enough data | 

#### Agentic AI - IT Alerting

| Feature | Freshservice | monday service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | 7.0 (5 reviews) | Not enough data | 
| **Cross-system Integration** | 7.0 (5 reviews) | Not enough data | 
| **Adaptive Learning** | 7.0 (5 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | 7.0 (5 reviews) | Not enough data | 
| **Decision Making** | 7.0 (5 reviews) | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 8.0/10 | 844 |
| **monday service** | 8.0/10 | 48 |

#### Incident Management

| Feature | Freshservice | monday service | 
|---|---|---|
| **Automate Ticket Routing** | 9.1 (737 reviews) | 8.8 (26 reviews) | 
| **Ticket Prioritization** | 8.9 (737 reviews) | 9.0 (25 reviews) | 
| **Ticket Notifications** | 9.0 (796 reviews) | 8.1 (20 reviews) | 
| **Knowledge Base** | 8.6 (729 reviews) | 7.8 (20 reviews) | 
| **Knowledge Base/Ticket Integration** | 8.6 (695 reviews) | 7.8 (20 reviews) | 

#### Reporting

| Feature | Freshservice | monday service | 
|---|---|---|
| **Dashboards** | 8.6 (775 reviews) | 8.2 (29 reviews) | 
| **Time Tracking** | 8.2 (639 reviews) | 8.3 (21 reviews) | 
| **Surveys** | 8.2 (615 reviews) | 8.6 (19 reviews) | 

#### Access & Usability

| Feature | Freshservice | monday service | 
|---|---|---|
| **Mobile** | 8.4 (701 reviews) | 7.6 (21 reviews) | 
| **Self Service** | 8.9 (728 reviews) | 8.7 (21 reviews) | 
| **Active Directory** | 8.5 (550 reviews) | 8.7 (19 reviews) | 
| **Multi-Channel Access** | 8.6 (562 reviews) | 8.5 (22 reviews) | 

#### Agentic AI - Service Desk

| Feature | Freshservice | monday service | 
|---|---|---|
| **Autonomous Task Execution** | 7.1 (8 reviews) | 7.7 (23 reviews) | 
| **Multi-step Planning** | 6.7 (8 reviews) | 7.5 (20 reviews) | 
| **Cross-system Integration** | 7.1 (8 reviews) | 7.8 (26 reviews) | 
| **Adaptive Learning** | 7.0 (9 reviews) | 7.6 (19 reviews) | 
| **Natural Language Interaction** | 7.1 (8 reviews) | 7.2 (19 reviews) | 
| **Proactive Assistance** | 6.7 (8 reviews) | 7.4 (20 reviews) | 
| **Decision Making** | 6.7 (8 reviews) | 7.2 (19 reviews) | 

### Enterprise IT Management

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 8.2/10 | 364 |
| **monday service** | N/A | N/A |

#### Analysis

| Feature | Freshservice | monday service | 
|---|---|---|
| **Threat Detection** | 7.5 (173 reviews) | Not enough data | 

#### Platform

| Feature | Freshservice | monday service | 
|---|---|---|
| **Unified Communications Platform** | 8.3 (232 reviews) | Not enough data | 
| **Remote Access** | 8.2 (212 reviews) | Not enough data | 
| **ITIL Policy Compliance** | 8.7 (255 reviews) | Not enough data | 
| **Asset Tracking** | 8.4 (283 reviews) | Not enough data | 
| **IT Knowledge Management** | 8.7 (315 reviews) | Not enough data | 

#### Security

| Feature | Freshservice | monday service | 
|---|---|---|
| **Endpoint Protection** | 7.8 (178 reviews) | Not enough data | 
| **Patch Management** | 7.0 (107 reviews) | Not enough data | 
| **Disaster Recovery** | 7.5 (166 reviews) | Not enough data | 
| **Service Management** | 8.9 (283 reviews) | Not enough data | 
| **Workflow Management** | 8.8 (286 reviews) | Not enough data | 

#### Agentic AI - Enterprise IT Management

| Feature | Freshservice | monday service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (3):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk Software](https://www.g2.com/categories/service-desk), [Help Desk Software](https://www.g2.com/categories/help-desk)

**Unique to Freshservice (6):** [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [IT Alerting Software](https://www.g2.com/categories/it-alerting), [Incident Management Software](https://www.g2.com/categories/incident-management), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management), [Configuration Management Tools](https://www.g2.com/categories/configuration-management), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)



---
## Reviewer Demographics

### By Company Size

| Segment | Freshservice | monday service | 
|---|---|---|
| **Small-Business** | 17.6% | 41.9% | 
| **Mid-Market** | 61.9% | 41.9% | 
| **Enterprise** | 20.5% | 16.1% | 

### By Industry

#### Freshservice

- **Information Technology and Services:** 19.8%
- **Computer Software:** 5.5%
- **Construction:** 4.5%
- **Financial Services:** 3.5%
- **Education Management:** 3.5%
- **Hospital & Health Care:** 3.5%
- **Retail:** 3.1%
- **Computer & Network Security:** 2.6%
- **Non-Profit Organization Management:** 2.4%
- **Marketing and Advertising:** 2.0%
- **Other:** 49.7%

#### monday service

- **Marketing and Advertising:** 19.4%
- **Information Technology and Services:** 17.7%
- **Manufacturing:** 8.1%
- **Financial Services:** 8.1%
- **Hospitality:** 6.5%
- **Non-Profit Organization Management:** 3.2%
- **Legal Services:** 3.2%
- **Computer Networking:** 1.6%
- **Computer Software:** 1.6%
- **Construction:** 1.6%
- **Other:** 29.0%

---
## Alternatives

### Alternatives to Freshservice

- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (977 reviews)
- [Vivantio](https://www.g2.com/products/vivantio/reviews) — 4.3/5 stars (295 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4307 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1867 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (748 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1154 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6946 reviews)
- [PagerDuty](https://www.g2.com/products/pagerduty/reviews) — 4.5/5 stars (954 reviews)

### Alternatives to monday service

- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (977 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6946 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1867 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7629 reviews)
- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (12468 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1154 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (748 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews)
- [Autotask](https://www.g2.com/products/autotask/reviews) — 4.3/5 stars (590 reviews)

---
## Top Discussions

### Freshservice

- Title: [How has your experience been with Freshservice support?](https://www.g2.com/discussions/how-has-your-experience-been-with-freshservice-support) — 12 comments, 1 upvote
  > **Top comment:** "So far, great.  I've only worked with them twice, but both times the answer came back within 24 hours."
- Title: [What is Freshservice used for?](https://www.g2.com/discussions/what-is-freshservice-used-for) — 3 comments, 1 upvote
  > **Top comment:** "We use it as a ticketing tool that helps us manage requests and assign them to specified employees for resolution. It also helps us track our service..."
- Title: [Whats the best way to populate our inventory?](https://www.g2.com/discussions/whats-the-best-way-to-populate-our-inventory) — 3 comments, 1 upvote
  > **Top comment:** "Hello, honestly that was the only thing I had issue with Fresh Service, there are different ways to do inventory on it, but none are perfect.
Option 1 using..."
- Title: [will you have an on premise solution?](https://www.g2.com/discussions/26729-will-you-have-an-on-premise-solution) — 2 comments, 1 upvote
  > **Top comment:** "No Sergio, we are purely a SAAS Application. But the Security concerns of On.Prem Apps are 100% resolved in Freshworks Ecosystem. As we are hosted on AWS..."
- Title: [Can we have access to our database to do some development](https://www.g2.com/discussions/24919-can-we-have-access-to-our-database-to-do-some-development) — 2 comments, 1 upvote
  > **Top comment:** "Freshservice definitely has API hooks into the Google environment.  There are also several in-app ways to create automation but you may not be able to modify..."

### monday service

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/freshservice-vs-monday-service)