Compare Freshservice and monday service 
At a Glance
Market Segments
Mid-Market (62.2% of reviews)
Small-Business (45.5% of reviews)
Entry-Level Pricing
$19.00
$38.00 1 Seat / Month
Freshservice
Star Rating
(1,317)4.6 out of 5
Market Segments
Mid-Market (62.2% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00
Free Trial is available
Browse all 3 pricing plansmonday service
Star Rating
(62)4.3 out of 5
Market Segments
Small-Business (45.5% of reviews)
Pros & Cons
Entry-Level Pricing
$38.00 1 Seat / Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshservice excels in overall user satisfaction, boasting a significantly higher G2 Score compared to monday service. Users appreciate its intuitive interface and comprehensive suite of tools that streamline customer support, making it a preferred choice for many organizations.
- According to verified reviews, Freshservice's implementation process is praised for its speed and ease, with users highlighting the intuitive onboarding wizard that simplifies setup. In contrast, while monday service is noted for its ease of learning, some users still find the setup process less straightforward.
- Reviewers mention that Freshservice offers a wider range of features, allowing users to consolidate multiple applications into one platform. This versatility is particularly beneficial for organizations looking to support various departments beyond just IT, as noted by users who have expanded its use for ticketing and support.
- Users say that monday service shines in its visual appeal and organization, making it a favorite for those who prioritize aesthetics in their workflow tools. However, some users feel that it lacks the depth of features found in Freshservice, which may limit its effectiveness for more complex needs.
- Reviewers highlight that Freshservice's quality of support is consistently rated higher, with users noting a strong partnership in business operations. In comparison, while monday service does provide solid support, some users have reported that it doesn't always meet their expectations in this area.
- According to recent feedback, Freshservice's automation capabilities, such as automated ticket routing and ticket prioritization, are highly regarded, helping teams manage workloads efficiently. Meanwhile, monday service is recognized for its smooth automations, but users feel that Freshservice offers more robust options for ticket management.
Pricing
Entry-Level Pricing
Freshservice
STARTER
$19.00
For getting started
- Incident Management
- Knowledge Base
- Self Service Portal
monday service
Pro
$38.00
1 Seat / Month
Gain insights into your entire service operations
- Dynamic auto-responses for any channel
- AI actions (1,000 actions per month)
- Customize email server (monday-inbox) prefix
Free Trial
Freshservice
Free Trial is available
monday service
Free Trial is available
Ratings
Meets Requirements
8.9
1,172
8.6
32
Ease of Use
9.2
1,175
8.8
44
Ease of Setup
8.8
959
8.6
44
Ease of Admin
9.0
958
9.1
11
Quality of Support
9.0
1,132
8.5
31
Has the product been a good partner in doing business?
9.1
933
9.1
11
Product Direction (% positive)
9.5
1,159
9.6
32
Features by Category
Ticket and Case Management
Not enough data
9.3
5
Not enough data
9.0
5
Not enough data
9.4
6
Not enough data
9.3
5
Not enough data
8.7
5
Not enough data
9.3
5
Not enough data
9.0
5
Not enough data
8.7
5
Generative AI
Not enough data
8.7
5
Not enough data
8.7
5
Agentic AI - Help Desk
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
8.7
5
Communication Channels
Not enough data
9.0
5
Not enough data
8.7
5
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform
Not enough data
7.5
8
Not enough data
8.8
8
Not enough data
8.1
8
Not enough data
8.5
8
Not enough data
8.7
9
Not enough data
9.0
8
Administration
8.6
320
|
Verified
8.7
5
8.4
344
|
Verified
9.0
5
8.4
373
|
Verified
8.7
5
Service Desk
9.4
402
|
Verified
8.3
5
9.1
375
|
Verified
8.3
5
8.8
368
|
Verified
9.0
5
Management
8.5
312
|
Verified
8.7
5
8.9
317
|
Verified
9.0
5
8.8
281
|
Verified
8.7
5
8.5
285
|
Verified
9.3
5
8.1
228
|
Verified
9.0
5
Functionality
9.4
333
|
Verified
9.0
5
8.7
269
|
Verified
9.0
5
8.7
266
|
Verified
Feature Not Available
8.8
303
|
Verified
9.0
5
Agentic AI - IT Service Management (ITSM) Tools
7.9
8
Not enough data
6.9
8
Not enough data
7.9
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
8.1
9
Not enough data
8.0
9
Not enough data
Monitoring
8.3
267
|
Verified
Not enough data
8.6
303
|
Verified
Not enough data
8.8
320
|
Verified
Not enough data
6.0
25
Not enough data
Management Tools
9.1
341
|
Verified
Not enough data
8.9
331
Not enough data
8.5
295
|
Verified
Not enough data
Generative AI
7.8
136
Not enough data
7.8
135
Not enough data
Agentic AI - Incident Management
5.6
6
Not enough data
5.6
6
Not enough data
5.8
6
Not enough data
7.0
5
Not enough data
6.3
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Asset Inventory
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.2
75
Not enough data
Self-Service Experience
8.4
137
Not enough data
8.7
132
Not enough data
7.1
112
Not enough data
7.6
114
Not enough data
8.2
133
Not enough data
Self-Service Platform
8.5
134
Not enough data
8.7
138
Not enough data
7.1
107
Not enough data
8.1
129
Not enough data
Agentic AI - Customer Self-Service
6.0
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.0
5
Not enough data
5.3
5
Not enough data
Generative AI
7.7
69
Not enough data
Agentic AI - IT Alerting
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Incident Management
9.1
736
8.6
21
8.9
739
8.9
22
9.0
793
8.1
20
8.6
729
7.8
20
8.6
693
7.8
20
Reporting
8.6
774
8.7
22
8.2
637
8.3
21
8.2
616
8.6
19
Access & Usability
8.4
702
7.6
19
8.9
725
8.7
21
8.5
550
8.7
19
8.7
562
8.4
21
Agentic AI - Service Desk
7.1
8
7.7
21
6.7
8
7.6
19
7.1
8
7.9
22
6.7
8
7.6
19
7.1
8
7.2
19
6.7
8
7.4
20
6.7
8
7.2
19
Analysis
7.6
174
Not enough data
Platform
8.3
230
Not enough data
8.2
213
Not enough data
8.7
256
Not enough data
8.4
284
Not enough data
8.7
316
Not enough data
Security
7.8
179
Not enough data
7.0
108
Not enough data
7.5
167
Not enough data
8.9
284
Not enough data
8.8
287
Not enough data
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshservice and monday service are categorized as IT Service Management (ITSM) Tools and Service Desk
Unique Categories
Freshservice is categorized as IT Asset Management, IT Alerting, Incident Management, Enterprise IT Management, Customer Self-Service, and Configuration Management
monday service is categorized as Help Desk
Reviews
Reviewers' Company Size
Freshservice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
monday service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.7%
Computer Software
5.6%
Construction
4.4%
Education Management
3.6%
Hospital & Health Care
3.5%
Other
63.3%
Information Technology and Services
15.9%
Marketing and Advertising
13.6%
Manufacturing
11.4%
Financial Services
11.4%
Hospitality
6.8%
Other
40.9%
Alternatives
Discussions
How has your experience been with Freshservice support?
12 Comments
DM
I have interacted with them a number of times. Often they respond within the hour. They are always helpful and available to get onto zoom sessions to explain...Read more
Whats the best way to populate our inventory?
3 Comments
PB
Deploying the Freshservice Discovery Agent via GPO did the trick for...Read more
What is Freshservice used for?
3 Comments
JR
<p>IT Service Management aligned with ITIL4 framework. From ticketing system to project management, Fresh Service it's a global solution perfect for managing...Read more
monday service has no discussions with answers
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