Introducing G2.ai, the future of software buying.Try now
Compare Freshservice and Mint Service Desk 
Featured Products
At a Glance
Market Segments
Mid-Market (62.1% of reviews)
Small-Business (50.0% of reviews)
Entry-Level Pricing
$19.00
Contact Us Per Month
Freshservice
Star Rating
(1,308)4.6 out of 5
Market Segments
Mid-Market (62.1% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00
Free Trial is available
Browse all 3 pricing plansMint Service Desk
Star Rating
(16)4.8 out of 5
Market Segments
Small-Business (50.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Contact Us Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshservice excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Mint Service Desk. Users appreciate its intuitive interface and comprehensive feature set, which streamlines customer support processes effectively.
- Users say that Freshservice offers a wide range of functionalities that allow organizations to consolidate multiple applications into one platform. This versatility is particularly beneficial for teams beyond IT, as highlighted by a user who noted its effectiveness in managing support across various departments.
- According to verified reviews, Mint Service Desk shines in its ease of use and implementation. Users commend its user-friendly interface and the helpfulness of its support team, making it a solid choice for small businesses looking for a straightforward solution.
- Reviewers mention that while Mint Service Desk has a smaller user base, it receives high marks for flexibility and customization. Users appreciate the close contact with the MintSD team, which allows for quick adaptations to their specific needs, enhancing their overall experience.
- G2 reviewers highlight that Freshservice has a more robust support system, with higher ratings in quality of support. Users have noted that the platform's support team is responsive and effective, which is crucial for maintaining smooth operations in customer service.
- Users report that Freshservice's implementation process is quick and efficient, with many praising the intuitive onboarding wizard that helps new users get up to speed rapidly. In contrast, while Mint Service Desk is easy to implement, it lacks the extensive user feedback and recent reviews that Freshservice benefits from, making it harder to gauge its current performance.
Pricing
Entry-Level Pricing
Freshservice
STARTER
$19.00
For getting started
- Incident Management
- Knowledge Base
- Self Service Portal
Mint Service Desk
Mint Service Desk Enterprise on Premises
Contact Us
Per Month
On premises version comes with unlimited number of agents.
- Asset Management
- Ticket Management
- Contract Management
Free Trial
Freshservice
Free Trial is available
Mint Service Desk
Free Trial is available
Ratings
Meets Requirements
8.9
1,168
9.2
11
Ease of Use
9.2
1,171
8.6
12
Ease of Setup
8.8
954
9.3
5
Ease of Admin
9.0
957
9.3
5
Quality of Support
9.0
1,128
9.6
12
Has the product been a good partner in doing business?
9.1
932
9.7
5
Product Direction (% positive)
9.5
1,155
10.0
12
Features by Category
Administration
8.6
320
|
Verified
Not enough data
8.4
345
|
Verified
Not enough data
8.4
373
|
Verified
Not enough data
Service Desk
9.4
401
|
Verified
Not enough data
9.1
376
|
Verified
Not enough data
8.8
369
|
Verified
Not enough data
Management
8.5
311
|
Verified
Not enough data
8.9
318
|
Verified
Not enough data
8.8
282
|
Verified
Not enough data
8.5
286
|
Verified
Not enough data
8.2
229
|
Verified
Not enough data
Functionality
9.4
333
|
Verified
Not enough data
8.7
270
|
Verified
Not enough data
8.7
267
|
Verified
Not enough data
8.8
303
|
Verified
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
8.1
8
Not enough data
7.2
9
Not enough data
8.1
8
Not enough data
7.7
8
Not enough data
7.5
8
Not enough data
8.1
8
Not enough data
8.1
9
Not enough data
Monitoring
8.3
267
|
Verified
Not enough data
8.6
303
|
Verified
Not enough data
8.8
320
|
Verified
Not enough data
6.1
25
Not enough data
Management Tools
9.1
341
|
Verified
Not enough data
8.9
331
Not enough data
8.5
295
|
Verified
Not enough data
Generative AI
7.8
136
Not enough data
7.8
135
Not enough data
Agentic AI - Incident Management
5.6
6
Not enough data
5.6
6
Not enough data
5.8
6
Not enough data
7.0
5
Not enough data
6.3
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Generative AI
7.2
75
Not enough data
Self-Service Experience
8.4
137
Not enough data
8.7
132
Not enough data
7.1
112
Not enough data
7.6
114
Not enough data
8.2
133
Not enough data
Self-Service Platform
8.5
134
Not enough data
8.7
138
Not enough data
7.1
107
Not enough data
8.1
129
Not enough data
Agentic AI - Customer Self-Service
6.0
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.0
5
Not enough data
5.3
5
Not enough data
Generative AI
7.7
70
Not enough data
Agentic AI - IT Alerting
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Incident Management
9.1
736
9.2
11
8.9
739
9.5
11
9.0
793
9.2
11
8.6
729
8.8
8
8.6
693
8.8
8
Reporting
8.6
774
9.5
10
8.2
637
9.1
9
8.2
616
8.5
8
Access & Usability
8.4
702
8.7
9
8.9
725
9.3
10
8.5
550
8.8
7
8.7
562
9.2
8
Agentic AI - Service Desk
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
6.7
8
Not enough data
Analysis
7.6
175
Not enough data
Platform
8.3
231
Not enough data
8.2
214
Not enough data
8.7
257
Not enough data
8.4
285
Not enough data
8.7
317
Not enough data
Security
7.8
180
Not enough data
7.0
109
Not enough data
7.5
168
Not enough data
8.9
285
Not enough data
8.8
288
Not enough data
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshservice and Mint Service Desk are categorized as IT Service Management (ITSM) Tools, Service Desk, and Customer Self-Service
Unique Categories
Mint Service Desk has no unique categories
Reviews
Reviewers' Company Size
Freshservice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Mint Service Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.7%
Computer Software
5.5%
Construction
4.5%
Education Management
3.6%
Hospital & Health Care
3.4%
Other
63.3%
Information Technology and Services
28.6%
Financial Services
14.3%
Publishing
7.1%
Information Services
7.1%
Human Resources
7.1%
Other
35.7%
Alternatives
Discussions
How has your experience been with Freshservice support?
12 Comments
DM
I have interacted with them a number of times. Often they respond within the hour. They are always helpful and available to get onto zoom sessions to explain...Read more
Whats the best way to populate our inventory?
3 Comments
PB
Deploying the Freshservice Discovery Agent via GPO did the trick for...Read more
What is Freshservice used for?
3 Comments
JR
<p>IT Service Management aligned with ITIL4 framework. From ticketing system to project management, Fresh Service it's a global solution perfect for managing...Read more
What are the features of help desk software?
1 Comment
Official Response from Mint Service Desk
MINT SD is a service desk and asset manager combined in one ITSM solution. We offer multiple communication channels to customers and end users, facilitating...Read more
What does service desk software do?
1 Comment
Official Response from Mint Service Desk
MINT SD is a service desk and asset manager combined in one ITSM solution. We offer multiple communication channels to customers and end users, facilitating...Read more
What are the benefits of the service desk function?
1 Comment
Official Response from Mint Service Desk
I think the best answer can be found directly on our website ->
https://www.mintsd.com/blog/what-are-the-benefits-of-using-ticketing-management-systemRead more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
