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At a Glance
Market Segments
Mid-Market (62.2% of reviews)
Enterprise (46.1% of reviews)
Entry-Level Pricing
$19.00
No pricing available
Freshservice
Star Rating
(1,307)4.6 out of 5
Market Segments
Mid-Market (62.2% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00
Free Trial is available
Browse all 3 pricing plansMicrosoft System Center
Star Rating
(585)4.1 out of 5
Market Segments
Enterprise (46.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Microsoft System CenterSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Freshservice excels in its ticketing system, scoring 9.5, which reviewers mention makes it easy to automate ticket routing and prioritize tickets effectively. In contrast, Microsoft System Center's ticketing system received a lower score of 8.6, indicating it may not be as user-friendly or efficient in managing tickets.
- Reviewers mention that Freshservice's ease of use is a standout feature, with a score of 9.2, making it accessible for teams without extensive training. On the other hand, Microsoft System Center's ease of use score of 7.7 suggests a steeper learning curve, which could hinder adoption among users.
- G2 users highlight Freshservice's strong performance in automation, scoring 9.3, which reviewers say significantly enhances workflow efficiency. Microsoft System Center, while also offering automation, scored 8.8, indicating it may not provide the same level of seamless integration and user satisfaction.
- Users on G2 report that Freshservice's quality of support is highly rated at 9.0, with many reviewers mentioning prompt and helpful responses. In contrast, Microsoft System Center's support quality score of 8.0 suggests that users may experience longer wait times or less effective assistance.
- Reviewers mention that Freshservice's reporting capabilities, with a score of 9.1, provide comprehensive dashboards and visualizations that help teams track performance effectively. Microsoft System Center's reporting score of 8.9 indicates it may not offer the same depth of insights, which could impact decision-making.
- Users say that Freshservice's asset management features, scoring 8.3, are intuitive and easy to navigate, allowing for efficient tracking of resources. Conversely, Microsoft System Center's asset management score of 8.6 suggests it may have more robust features, but users report that it can be more complex to use.
Pricing
Entry-Level Pricing
Freshservice
STARTER
$19.00
For getting started
- Incident Management
- Knowledge Base
- Self Service Portal
Microsoft System Center
No pricing availableFree Trial
Freshservice
Free Trial is available
Microsoft System Center
No trial information availableRatings
Meets Requirements
8.9
1,168
8.6
478
Ease of Use
9.2
1,170
7.7
477
Ease of Setup
8.8
953
7.0
320
Ease of Admin
9.0
957
7.9
323
Quality of Support
9.0
1,128
8.0
444
Has the product been a good partner in doing business?
9.1
932
8.1
298
Product Direction (% positive)
9.5
1,155
7.4
461
Features by Category
Administration
8.6
320
|
Verified
8.7
62
|
Verified
8.4
345
|
Verified
8.6
63
|
Verified
8.4
373
|
Verified
8.7
65
|
Verified
Service Desk
9.4
402
|
Verified
8.7
58
|
Verified
9.1
377
|
Verified
8.5
59
|
Verified
8.8
369
|
Verified
8.3
59
|
Verified
Management
8.5
312
|
Verified
8.9
16
|
Verified
8.9
319
|
Verified
8.5
16
|
Verified
8.8
283
|
Verified
8.6
13
|
Verified
8.5
286
|
Verified
8.7
13
|
Verified
8.2
230
|
Verified
8.3
13
Functionality
9.4
333
|
Verified
8.6
13
|
Verified
8.7
271
|
Verified
8.5
14
8.7
268
|
Verified
9.0
16
|
Verified
8.8
303
|
Verified
8.8
15
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
8.0
9
Not enough data
7.8
9
Not enough data
8.0
9
Not enough data
7.6
9
Not enough data
7.4
9
Not enough data
8.1
9
Not enough data
8.3
9
Not enough data
Monitoring
8.3
267
|
Verified
Not enough data
8.6
303
|
Verified
Not enough data
8.8
320
|
Verified
Not enough data
6.1
25
Not enough data
Management Tools
9.1
341
|
Verified
Not enough data
8.9
331
Not enough data
8.5
295
|
Verified
Not enough data
Generative AI
7.8
136
Not enough data
7.8
135
Not enough data
Agentic AI - Incident Management
5.6
6
Not enough data
5.6
6
Not enough data
5.8
6
Not enough data
7.0
5
Not enough data
6.3
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Performance Management
Not enough data
9.4
8
Not enough data
8.6
6
Not enough data
9.2
8
Monitoring
Not enough data
8.8
8
Not enough data
8.3
7
Not enough data
8.1
6
Generative AI
7.2
75
Not enough data
Self-Service Experience
8.4
136
Not enough data
8.7
132
Not enough data
7.1
112
Not enough data
7.6
114
Not enough data
8.2
133
Not enough data
Self-Service Platform
8.5
134
Not enough data
8.7
138
Not enough data
7.1
107
Not enough data
8.1
129
Not enough data
Agentic AI - Customer Self-Service
6.0
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.0
5
Not enough data
5.3
5
Not enough data
Generative AI
Not enough data
Not enough data
Generative AI
7.7
70
Not enough data
Agentic AI - IT Alerting
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Incident Management
9.1
736
Not enough data
8.9
739
Not enough data
9.0
792
Not enough data
8.6
728
Not enough data
8.6
693
Not enough data
Reporting
8.6
774
Not enough data
8.2
637
Not enough data
8.2
616
Not enough data
Access & Usability
8.4
702
Not enough data
8.9
725
Not enough data
8.5
550
Not enough data
8.7
562
Not enough data
Agentic AI - Service Desk
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
6.7
8
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
7.6
175
8.6
12
Platform
8.3
231
9.0
8
8.2
214
8.8
13
8.7
257
9.2
6
8.4
285
8.3
13
8.7
317
8.3
10
Security
7.8
180
8.6
14
7.0
109
9.0
14
7.5
168
8.3
8
8.9
285
9.3
7
8.8
288
9.1
9
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshservice and Microsoft System Center are categorized as IT Service Management (ITSM) Tools and Enterprise IT Management
Unique Categories
Freshservice is categorized as IT Alerting, Incident Management, Service Desk, and Customer Self-Service
Microsoft System Center is categorized as Data Center Infrastructure Management (DCIM), Endpoint Management, and Patch Management
Reviews
Reviewers' Company Size
Freshservice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Microsoft System Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.7%
Computer Software
5.5%
Construction
4.5%
Education Management
3.6%
Hospital & Health Care
3.4%
Other
63.4%
Information Technology and Services
19.1%
Education Management
6.2%
Government Administration
5.5%
Computer Software
5.1%
Hospital & Health Care
3.9%
Other
60.2%
Alternatives
Discussions
How has your experience been with Freshservice support?
12 Comments
DM
I have interacted with them a number of times. Often they respond within the hour. They are always helpful and available to get onto zoom sessions to explain...Read more
Whats the best way to populate our inventory?
3 Comments
PB
Deploying the Freshservice Discovery Agent via GPO did the trick for...Read more
What is Freshservice used for?
3 Comments
JR
<p>IT Service Management aligned with ITIL4 framework. From ticketing system to project management, Fresh Service it's a global solution perfect for managing...Read more
What does Microsoft System Center do?
2 Comments
SC
Microsoft System Center is a suite of management tools for IT infrastructure. Components include SCCM for software deployment, SCOM for monitoring, VMM for...Read more
Microsoft System Center has no more discussions with answers
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