Compare Freshservice and Microsoft System Center 
Featured Products
At a Glance
Market Segments
Mid-Market (62.2% of reviews)
Enterprise (46.0% of reviews)
Entry-Level Pricing
$19.00
No pricing available
Freshservice
Star Rating
(1,315)4.6 out of 5
Market Segments
Mid-Market (62.2% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00
Free Trial is available
Browse all 3 pricing plansMicrosoft System Center
Star Rating
(586)4.1 out of 5
Market Segments
Enterprise (46.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Microsoft System CenterSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshservice excels in user experience, with many praising its intuitive interface and modern tools that streamline customer support. Users have noted how it has consolidated multiple applications into a single platform, enhancing efficiency across departments.
- Users say that Freshservice's implementation process is notably quick and straightforward, with recent feedback highlighting the intuitive onboarding wizard that helps new users get started without hassle. In contrast, Microsoft System Center has faced criticism for its complex setup, making it less accessible for some users.
- Reviewers mention that Freshservice offers superior support quality, with a score reflecting high satisfaction. Users appreciate the responsiveness and helpfulness of the support team, while Microsoft System Center's support has received mixed reviews, with some users expressing frustration over unresolved issues.
- According to verified reviews, Freshservice stands out for its versatility, particularly in ticketing and support functionalities. Users have highlighted its ability to adapt to various departmental needs, which has been beneficial as organizations expand their use of the platform.
- G2 reviewers indicate that Microsoft System Center is effective for ITIL framework applications, particularly in change management and service requests. However, some users have reported challenges with usability, stating that it can be cumbersome and difficult to navigate, especially on older devices.
- Users report that while Microsoft System Center has strong capabilities in areas like patch management and endpoint protection, Freshservice's overall user satisfaction and feature set make it a more appealing choice for those seeking a comprehensive IT service management solution.
Pricing
Entry-Level Pricing
Freshservice
STARTER
$19.00
For getting started
- Incident Management
- Knowledge Base
- Self Service Portal
Microsoft System Center
No pricing availableFree Trial
Freshservice
Free Trial is available
Microsoft System Center
No trial information availableRatings
Meets Requirements
8.9
1,172
8.6
479
Ease of Use
9.2
1,175
7.7
478
Ease of Setup
8.8
959
7.0
321
Ease of Admin
9.0
959
7.9
323
Quality of Support
9.0
1,132
8.0
444
Has the product been a good partner in doing business?
9.1
934
8.1
298
Product Direction (% positive)
9.5
1,159
7.4
462
Features by Category
Administration
8.6
321
|
Verified
8.7
62
|
Verified
8.4
345
|
Verified
8.6
63
|
Verified
8.4
373
|
Verified
8.7
65
|
Verified
Service Desk
9.4
403
|
Verified
8.7
58
|
Verified
9.1
376
|
Verified
8.5
59
|
Verified
8.8
369
|
Verified
8.3
59
|
Verified
Management
8.5
312
|
Verified
8.9
16
|
Verified
8.9
318
|
Verified
8.5
16
|
Verified
8.8
282
|
Verified
8.6
13
|
Verified
8.5
286
|
Verified
8.7
13
|
Verified
8.1
229
|
Verified
8.3
13
Functionality
9.4
334
|
Verified
8.6
13
|
Verified
8.7
270
|
Verified
8.5
14
8.7
267
|
Verified
9.0
16
|
Verified
8.8
303
|
Verified
8.8
15
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
7.9
8
Not enough data
6.9
8
Not enough data
7.9
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
8.1
9
Not enough data
8.0
9
Not enough data
Monitoring
8.3
268
|
Verified
Not enough data
8.6
304
|
Verified
Not enough data
8.8
321
|
Verified
Not enough data
6.1
26
Not enough data
Management Tools
9.0
342
|
Verified
Not enough data
8.9
332
Not enough data
8.5
296
|
Verified
Not enough data
Generative AI
7.8
137
Not enough data
7.8
136
Not enough data
Agentic AI - Incident Management
5.6
6
Not enough data
5.6
6
Not enough data
5.8
6
Not enough data
7.0
5
Not enough data
6.3
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Asset Inventory
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Management
Not enough data
9.4
9
Not enough data
8.8
7
Not enough data
9.3
9
Monitoring
Not enough data
8.8
8
Not enough data
8.3
7
Not enough data
8.1
6
Generative AI
7.2
76
Not enough data
Self-Service Experience
8.4
138
Not enough data
8.7
133
Not enough data
7.1
113
Not enough data
7.6
115
Not enough data
8.2
134
Not enough data
Self-Service Platform
8.5
135
Not enough data
8.7
139
Not enough data
7.1
108
Not enough data
8.1
130
Not enough data
Agentic AI - Customer Self-Service
6.0
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.0
5
Not enough data
5.3
5
Not enough data
Generative AI
Not enough data
Not enough data
Generative AI
7.7
70
Not enough data
Agentic AI - IT Alerting
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Incident Management
9.1
737
Not enough data
8.9
740
Not enough data
9.0
794
Not enough data
8.6
730
Not enough data
8.6
694
Not enough data
Reporting
8.6
775
Not enough data
8.2
638
Not enough data
8.2
617
Not enough data
Access & Usability
8.4
703
Not enough data
8.9
726
Not enough data
8.5
551
Not enough data
8.7
563
Not enough data
Agentic AI - Service Desk
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
6.7
8
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
7.6
175
8.6
12
Platform
8.3
231
9.0
8
8.2
214
8.8
13
8.7
257
9.2
6
8.4
285
8.3
13
8.7
317
8.3
10
Security
7.8
180
8.6
14
7.0
109
9.0
14
7.5
168
8.3
8
8.9
285
9.3
7
8.8
288
9.1
9
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshservice and Microsoft System Center are categorized as IT Service Management (ITSM) Tools and Enterprise IT Management
Unique Categories
Freshservice is categorized as IT Asset Management, IT Alerting, Incident Management, Service Desk, Customer Self-Service, and Configuration Management
Microsoft System Center is categorized as Data Center Infrastructure Management (DCIM), Endpoint Management, and Patch Management
Reviews
Reviewers' Company Size
Freshservice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Microsoft System Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.7%
Computer Software
5.6%
Construction
4.4%
Education Management
3.6%
Hospital & Health Care
3.5%
Other
63.3%
Information Technology and Services
19.2%
Education Management
6.2%
Government Administration
5.5%
Computer Software
5.1%
Hospital & Health Care
3.8%
Other
60.1%
Alternatives
Discussions
How has your experience been with Freshservice support?
12 Comments
DM
I have interacted with them a number of times. Often they respond within the hour. They are always helpful and available to get onto zoom sessions to explain...Read more
Whats the best way to populate our inventory?
3 Comments
PB
Deploying the Freshservice Discovery Agent via GPO did the trick for...Read more
What is Freshservice used for?
3 Comments
JR
<p>IT Service Management aligned with ITIL4 framework. From ticketing system to project management, Fresh Service it's a global solution perfect for managing...Read more
What does Microsoft System Center do?
2 Comments
SC
Microsoft System Center is a suite of management tools for IT infrastructure. Components include SCCM for software deployment, SCOM for monitoring, VMM for...Read more
Microsoft System Center has no more discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
