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At a Glance
Market Segments
Mid-Market (62.2% of reviews)
Mid-Market (65.9% of reviews)
Entry-Level Pricing
$19.00
$0 Suitable for SMBs
Freshservice
Star Rating
(1,307)4.6 out of 5
Market Segments
Mid-Market (62.2% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00
Free Trial is available
Browse all 3 pricing plansManageEngine Endpoint Central
Star Rating
(1,028)4.5 out of 5
Market Segments
Mid-Market (65.9% of reviews)
Pros & Cons
Entry-Level Pricing
$0 Suitable for SMBs
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviews say that Freshservice excels in ease of use with a score of 9.2, making it user-friendly for teams. In contrast, ManageEngine Endpoint Central has a lower score of 8.6, which some users find less intuitive.
- Users report that Freshservice's workflow management features, scoring 8.8, are highly praised for their flexibility and automation capabilities. Meanwhile, ManageEngine Endpoint Central's score of 7.7 indicates that users find its workflow management less robust.
- Reviewers mention that Freshservice's quality of support is rated at 9.0, with many highlighting responsive customer service and helpful resources. On the other hand, ManageEngine Endpoint Central's support score of 8.4 suggests that users have experienced slower response times.
- G2 users indicate that Freshservice's service management capabilities, scoring 8.9, are comprehensive and well-integrated, while ManageEngine Endpoint Central, with a score of 8.2, is seen as lacking some advanced features that Freshservice offers.
- Users on G2 report that Freshservice's ITIL policy compliance score of 8.7 reflects its strong alignment with ITIL best practices, which is a significant advantage for organizations focused on IT service management. In contrast, ManageEngine Endpoint Central's score of 8.1 shows it may not fully meet the same standards.
- Reviewers mention that while ManageEngine Endpoint Central shines in patch management with a score of 9.0, Freshservice's score of 7.1 indicates it may not be as effective in this area, leading some users to prefer ManageEngine for its superior patch management capabilities.
Pricing
Entry-Level Pricing
Freshservice
STARTER
$19.00
For getting started
- Incident Management
- Knowledge Base
- Self Service Portal
ManageEngine Endpoint Central
Free Edition
$0
Suitable for SMBs
Fully functional - For up to 25 computers and 25 mobile devices
Free Trial
Freshservice
Free Trial is available
ManageEngine Endpoint Central
Free Trial is available
Ratings
Meets Requirements
8.9
1,168
8.8
877
Ease of Use
9.2
1,170
8.7
913
Ease of Setup
8.8
953
8.6
829
Ease of Admin
9.0
957
8.8
826
Quality of Support
9.0
1,128
8.4
819
Has the product been a good partner in doing business?
9.1
932
8.9
791
Product Direction (% positive)
9.5
1,155
9.3
862
Features by Category
Administration
8.6
320
|
Verified
Not enough data
8.4
345
|
Verified
Not enough data
8.4
373
|
Verified
Not enough data
Service Desk
9.4
402
|
Verified
Not enough data
9.1
377
|
Verified
Not enough data
8.8
369
|
Verified
Not enough data
Management
8.5
312
|
Verified
Not enough data
8.9
319
|
Verified
Not enough data
8.8
283
|
Verified
Not enough data
8.5
286
|
Verified
Not enough data
8.2
230
|
Verified
Not enough data
Functionality
9.4
333
|
Verified
Not enough data
8.7
271
|
Verified
Not enough data
8.7
268
|
Verified
Not enough data
8.8
303
|
Verified
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
8.0
9
Not enough data
7.8
9
Not enough data
8.0
9
Not enough data
7.6
9
Not enough data
7.4
9
Not enough data
8.1
9
Not enough data
8.3
9
Not enough data
Scope
Not enough data
8.5
269
Not enough data
8.5
278
Security
Not enough data
8.7
278
Not enough data
8.1
264
Not enough data
8.0
252
Management
Not enough data
8.4
271
Not enough data
8.5
279
Not enough data
8.7
270
Not enough data
8.7
269
Not enough data
8.0
245
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
7.3
22
Not enough data
7.5
20
Not enough data
7.2
19
Not enough data
6.7
19
Not enough data
6.9
21
Not enough data
7.3
20
Not enough data
7.3
20
Monitoring
8.3
267
|
Verified
Not enough data
8.6
303
|
Verified
Not enough data
8.8
320
|
Verified
Not enough data
6.1
25
Not enough data
Management Tools
9.1
341
|
Verified
Not enough data
8.9
331
Not enough data
8.5
295
|
Verified
Not enough data
Generative AI
7.8
136
Not enough data
7.8
135
Not enough data
Agentic AI - Incident Management
5.6
6
Not enough data
5.6
6
Not enough data
5.8
6
Not enough data
7.0
5
Not enough data
6.3
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
ServiceNow Apps
Not enough data
8.3
24
Not enough data
8.8
26
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.2
75
Not enough data
Self-Service Experience
8.4
136
Not enough data
8.7
132
Not enough data
7.1
112
Not enough data
7.6
114
Not enough data
8.2
133
Not enough data
Self-Service Platform
8.5
134
Not enough data
8.7
138
Not enough data
7.1
107
Not enough data
8.1
129
Not enough data
Agentic AI - Customer Self-Service
6.0
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.0
5
Not enough data
5.3
5
Not enough data
Generative AI
Not enough data
7.2
307
Generative AI
7.7
70
Not enough data
Agentic AI - IT Alerting
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Incident Management
9.1
736
Not enough data
8.9
739
Not enough data
9.0
792
Not enough data
8.6
728
Not enough data
8.6
693
Not enough data
Reporting
8.6
774
Not enough data
8.2
637
Not enough data
8.2
616
Not enough data
Access & Usability
8.4
702
Not enough data
8.9
725
Not enough data
8.5
550
Not enough data
8.7
562
Not enough data
Agentic AI - Service Desk
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
6.7
8
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
7.6
175
7.5
319
Platform
8.3
231
7.7
306
8.2
214
8.7
372
8.7
257
8.1
321
8.4
285
8.6
362
8.7
317
8.1
328
Security
7.8
180
8.1
326
7.0
109
9.0
382
7.5
168
7.1
296
8.9
285
8.2
333
8.8
288
7.8
305
Agentic AI - Enterprise IT Management
Not enough data
5.7
7
Not enough data
6.7
8
Not enough data
7.5
8
Not enough data
7.5
8
Not enough data
6.3
8
Not enough data
7.1
8
Not enough data
7.5
8
Categories
Categories
Shared Categories
Freshservice and ManageEngine Endpoint Central are categorized as Enterprise IT Management
Unique Categories
Freshservice is categorized as IT Service Management (ITSM) Tools, IT Alerting, Incident Management, Service Desk, and Customer Self-Service
ManageEngine Endpoint Central is categorized as Unified Endpoint Management (UEM), Patch Management, ServiceNow Store Apps, and Endpoint Management
Reviews
Reviewers' Company Size
Freshservice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ManageEngine Endpoint Central
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.7%
Computer Software
5.5%
Construction
4.5%
Education Management
3.6%
Hospital & Health Care
3.4%
Other
63.4%
Information Technology and Services
14.7%
Financial Services
6.4%
Hospital & Health Care
4.6%
Banking
4.6%
Manufacturing
4.5%
Other
65.3%
Alternatives
Discussions
How has your experience been with Freshservice support?
12 Comments
DM
I have interacted with them a number of times. Often they respond within the hour. They are always helpful and available to get onto zoom sessions to explain...Read more
Whats the best way to populate our inventory?
3 Comments
PB
Deploying the Freshservice Discovery Agent via GPO did the trick for...Read more
What is Freshservice used for?
3 Comments
JR
<p>IT Service Management aligned with ITIL4 framework. From ticketing system to project management, Fresh Service it's a global solution perfect for managing...Read more
What is Zoho ManageEngine Desktop Central?
3 Comments
MS
ManageEngine Endpoint Central is complete endpoint management tool which offer, Patch Management, Software installation/uninstallation, inventory management,...Read more
Why Remote Control system is weak like that .
1 Comment
B
İt not running ... Every time winshock errorRead more
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