Compare Freshservice and ManageEngine Endpoint Central 
At a Glance
Market Segments
Mid-Market (62.2% of reviews)
Mid-Market (65.8% of reviews)
Entry-Level Pricing
$19.00
Free
Freshservice
Star Rating
(1,315)4.6 out of 5
Market Segments
Mid-Market (62.2% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00
Free Trial is available
Browse all 3 pricing plansManageEngine Endpoint Central
Star Rating
(1,069)4.5 out of 5
Market Segments
Mid-Market (65.8% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshservice excels in user experience, particularly highlighting its automation features and clean interface, which simplify daily tasks and enhance efficiency. Users appreciate how the auto-assignment feature ensures tickets are directed to the right personnel quickly.
- Users say that ManageEngine Endpoint Central offers a comprehensive suite of tools, including OS deployment and patch management, making it a robust choice for organizations looking for an all-in-one solution. Reviewers have noted the convenience of having multiple functionalities integrated into a single platform.
- According to verified reviews, Freshservice stands out for its ease of use, with many users finding it straightforward to navigate and configure compared to competitors. This user-friendly approach is often cited as a significant advantage, especially for teams new to IT service management.
- Reviewers mention that while ManageEngine Endpoint Central provides solid support, some users have experienced delays in response times. However, many still commend the professionalism of the support team, indicating a generally positive experience despite occasional wait times.
- G2 reviewers highlight that Freshservice's implementation process is notably quick and intuitive, with users appreciating the onboarding wizard that helps streamline setup. This aspect is particularly beneficial for organizations looking to minimize downtime during the transition.
- Users report that ManageEngine Endpoint Central's extensive module offerings can sometimes feel overwhelming, especially for smaller teams. While the breadth of features is a strength, some users feel that it may complicate the user experience for those who only need basic functionalities.
Pricing
Entry-Level Pricing
Freshservice
STARTER
$19.00
For getting started
- Incident Management
- Knowledge Base
- Self Service Portal
ManageEngine Endpoint Central
Free Edition
Free
Free upto 25 endpoints
- Onboarding and Enrollment
- Device Provisioning
- Two Factor Authentication
Free Trial
Freshservice
Free Trial is available
ManageEngine Endpoint Central
Free Trial is available
Ratings
Meets Requirements
8.9
1,172
8.8
902
Ease of Use
9.2
1,175
8.7
941
Ease of Setup
8.8
959
8.6
856
Ease of Admin
9.0
959
8.8
848
Quality of Support
9.0
1,132
8.4
844
Has the product been a good partner in doing business?
9.1
934
8.9
812
Product Direction (% positive)
9.5
1,159
9.3
889
Features by Category
Administration
8.6
321
|
Verified
Not enough data
8.4
345
|
Verified
Not enough data
8.4
373
|
Verified
Not enough data
Service Desk
9.4
403
|
Verified
Not enough data
9.1
376
|
Verified
Not enough data
8.8
369
|
Verified
Not enough data
Management
8.5
312
|
Verified
Not enough data
8.9
318
|
Verified
Not enough data
8.8
282
|
Verified
Not enough data
8.5
286
|
Verified
Not enough data
8.1
229
|
Verified
Not enough data
Functionality
9.4
334
|
Verified
Not enough data
8.7
270
|
Verified
Not enough data
8.7
267
|
Verified
Not enough data
8.8
303
|
Verified
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
7.9
8
Not enough data
6.9
8
Not enough data
7.9
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
8.1
9
Not enough data
8.0
9
Not enough data
Scope
Not enough data
8.5
276
Not enough data
8.6
288
Security
Not enough data
8.6
294
Not enough data
8.2
274
Not enough data
8.0
257
Management
Not enough data
8.4
276
Not enough data
8.6
286
Not enough data
8.7
279
Not enough data
8.7
273
Not enough data
8.1
247
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
7.8
27
Not enough data
7.8
23
Not enough data
7.6
22
Not enough data
7.0
21
Not enough data
7.2
23
Not enough data
7.7
24
Not enough data
7.5
22
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
8.3
268
|
Verified
Not enough data
8.6
304
|
Verified
Not enough data
8.8
321
|
Verified
Not enough data
6.1
26
Not enough data
Management Tools
9.0
342
|
Verified
Not enough data
8.9
332
Not enough data
8.5
296
|
Verified
Not enough data
Generative AI
7.8
137
Not enough data
7.8
136
Not enough data
Agentic AI - Incident Management
5.6
6
Not enough data
5.6
6
Not enough data
5.8
6
Not enough data
7.0
5
Not enough data
6.3
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Asset Inventory
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
ServiceNow Apps
Not enough data
8.4
25
Not enough data
8.8
27
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.2
76
Not enough data
Self-Service Experience
8.4
138
Not enough data
8.7
133
Not enough data
7.1
113
Not enough data
7.6
115
Not enough data
8.2
134
Not enough data
Self-Service Platform
8.5
135
Not enough data
8.7
139
Not enough data
7.1
108
Not enough data
8.1
130
Not enough data
Agentic AI - Customer Self-Service
6.0
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.0
5
Not enough data
5.3
5
Not enough data
Generative AI
Not enough data
7.2
309
Generative AI
7.7
70
Not enough data
Agentic AI - IT Alerting
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Incident Management
9.1
737
Not enough data
8.9
740
Not enough data
9.0
794
Not enough data
8.6
730
Not enough data
8.6
694
Not enough data
Reporting
8.6
775
Not enough data
8.2
638
Not enough data
8.2
617
Not enough data
Access & Usability
8.4
703
Not enough data
8.9
726
Not enough data
8.5
551
Not enough data
8.7
563
Not enough data
Agentic AI - Service Desk
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
6.7
8
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
7.6
175
7.5
322
Platform
8.3
231
7.7
309
8.2
214
8.7
377
8.7
257
8.2
324
8.4
285
8.6
365
8.7
317
8.1
330
Security
7.8
180
8.1
330
7.0
109
9.0
388
7.5
168
7.2
299
8.9
285
8.2
334
8.8
288
7.8
308
Agentic AI - Enterprise IT Management
Not enough data
6.7
9
Not enough data
7.0
9
Not enough data
8.0
10
Not enough data
7.8
9
Not enough data
6.7
9
Not enough data
7.4
9
Not enough data
7.8
9
Categories
Categories
Shared Categories
Freshservice and ManageEngine Endpoint Central are categorized as Enterprise IT Management
Unique Categories
Freshservice is categorized as IT Service Management (ITSM) Tools, IT Asset Management, IT Alerting, Incident Management, Service Desk, Customer Self-Service, and Configuration Management
ManageEngine Endpoint Central is categorized as Unified Endpoint Management (UEM), Endpoint Management, Endpoint Protection Platforms, Patch Management, Antivirus, and ServiceNow Store Apps
Reviews
Reviewers' Company Size
Freshservice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ManageEngine Endpoint Central
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.7%
Computer Software
5.6%
Construction
4.4%
Education Management
3.6%
Hospital & Health Care
3.5%
Other
63.3%
Information Technology and Services
15.0%
Financial Services
6.3%
Hospital & Health Care
4.6%
Manufacturing
4.5%
Banking
4.5%
Other
65.0%
Alternatives
Discussions
How has your experience been with Freshservice support?
12 Comments
DM
I have interacted with them a number of times. Often they respond within the hour. They are always helpful and available to get onto zoom sessions to explain...Read more
Whats the best way to populate our inventory?
3 Comments
PB
Deploying the Freshservice Discovery Agent via GPO did the trick for...Read more
What is Freshservice used for?
3 Comments
JR
<p>IT Service Management aligned with ITIL4 framework. From ticketing system to project management, Fresh Service it's a global solution perfect for managing...Read more
What is Zoho ManageEngine Desktop Central?
3 Comments
MS
ManageEngine Endpoint Central is complete endpoint management tool which offer, Patch Management, Software installation/uninstallation, inventory management,...Read more
Why Remote Control system is weak like that .
1 Comment
B
İt not running ... Every time winshock errorRead more
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