# Freshservice, ManageEngine Asset Explorer vs Atera Comparison

| | Freshservice | ManageEngine Asset Explorer | Atera | 
|---|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.2 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 1,335 | 13 | 1,131 | 
| **Largest Market Segment** | Mid-Market (61.9% of reviews) | Mid-Market (61.5% of reviews) | Small-Business (58.5% of reviews) | 
| **Entry Level Price** | $19.00 | No pricing available | Free Trial | 

---
## Top Pros & Cons

### Freshservice

Pros:
- Ease of Use (158 reviews)
- Features (89 reviews)

Cons:
- Missing Features (54 reviews)
- Limited Features (42 reviews)

### ManageEngine Asset Explorer

**Not enough data**

### Atera

Pros:
- Ease of Use (594 reviews)
- Features (392 reviews)

Cons:
- Missing Features (269 reviews)
- Limited Features (199 reviews)

---
## Ratings Comparison
| Rating | Freshservice | ManageEngine Asset Explorer | Atera | 
|---|---|---|---|
  | **Meets Requirements** | 8.9 (1184 reviews) | 8.2 (10 reviews) | 8.8 (904 reviews) | 
  | **Ease of Use** | 9.2 (1189 reviews) | 8.9 (11 reviews) | 9.2 (1008 reviews) | 
  | **Ease of Setup** | 8.8 (974 reviews) | 8.3 (10 reviews) | 9.2 (860 reviews) | 
  | **Ease of Admin** | 9.0 (958 reviews) | 9.0 (8 reviews) | 9.0 (595 reviews) | 
  | **Quality of Support** | 9.0 (1144 reviews) | 8.2 (10 reviews) | 9.0 (858 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (933 reviews) | 7.9 (7 reviews) | 9.2 (587 reviews) | 
  | **Product Direction (% positive)** | 9.5 (1167 reviews) | 7.7 (10 reviews) | 9.4 (888 reviews) | 

---
## Pricing

### Freshservice

#### Entry-Level Pricing

Plan: STARTER

Price: $19.00

Description: For getting started

Key Features:
- Incident Management
- Knowledge Base
- Self Service Portal

[Browse all 3 editions](https://www.g2.com/products/freshservice/pricing)

#### Free Trial

Yes

### ManageEngine Asset Explorer

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Atera

#### Entry-Level Pricing

Plan: Free Trial

Price: Free Trial

Key Features:
- 30-DAY FREE TRIAL. NO CREDIT CARD REQUIRED.

[Browse all 8 editions](https://www.g2.com/products/atera/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **ManageEngine Asset Explorer** | N/A | N/A |
| **Atera** | 8.0/10 | 343 |

#### Ticket and Case Management

| Feature | Freshservice | ManageEngine Asset Explorer | Atera | 
|---|---|---|---|
| **Ticket creation user experience** | Not enough data | Not enough data | 8.6 (305 reviews) | 
| **Ticket response user experience** | Not enough data | Not enough data | 8.6 (304 reviews) | 
| **Workflow** | Not enough data | Not enough data | 8.5 (302 reviews) | 
| **Response Automation** | Not enough data | Not enough data | 8.3 (294 reviews) | 
| **SLA Management** | Not enough data | Not enough data | 8.2 (287 reviews) | 
| **Attachments/Screencasts** | Not enough data | Not enough data | 8.3 (292 reviews) | 
| **Ticket Collaboration** | Not enough data | Not enough data | 8.3 (292 reviews) | 
| **Customer and Contacts Database** | Not enough data | Not enough data | 8.2 (286 reviews) | 

#### Generative AI

| Feature | Freshservice | ManageEngine Asset Explorer | Atera | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.2 (236 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.3 (237 reviews) | 

#### Agentic AI - Help Desk

| Feature | Freshservice | ManageEngine Asset Explorer | Atera | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 8.2 (31 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 8.4 (31 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 8.4 (31 reviews) | 

#### Communication Channels

| Feature | Freshservice | ManageEngine Asset Explorer | Atera | 
|---|---|---|---|
| **Customer Portal** | Not enough data | Not enough data | 8.2 (289 reviews) | 
| **Email to Case** | Not enough data | Not enough data | 8.7 (287 reviews) | 
| **Chat/Live Support** | Not enough data | Not enough data | 8.1 (283 reviews) | 
| **Social Integration** | Not enough data | Not enough data | 6.4 (269 reviews) | 
| **Voice** | Not enough data | Not enough data | 6.2 (266 reviews) | 

#### Platform

| Feature | Freshservice | ManageEngine Asset Explorer | Atera | 
|---|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 7.2 (296 reviews) | 
| **Customization ** | Not enough data | Not enough data | 7.8 (306 reviews) | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 8.4 (304 reviews) | 
| **Integration** | Not enough data | Not enough data | 8.1 (307 reviews) | 
| **Reporting** | Not enough data | Not enough data | 8.2 (312 reviews) | 
| **Dashboards** | Not enough data | Not enough data | 8.5 (307 reviews) | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 8.4/10 | 447 |
| **ManageEngine Asset Explorer** | N/A | N/A |
| **Atera** | 8.1/10 | 178 |

#### Administration

| Feature | Freshservice | ManageEngine Asset Explorer | Atera | 
|---|---|---|---|
| **Change Management** | 8.6 (324 reviews) ✓ Verified | Not enough data | 8.1 (156 reviews) | 
| **Asset Management** | 8.4 (351 reviews) ✓ Verified | Not enough data | 8.3 (160 reviews) | 
| **Reports & Analytics** | 8.3 (375 reviews) ✓ Verified | Not enough data | 8.7 (163 reviews) | 

#### Service Desk

| Feature | Freshservice | ManageEngine Asset Explorer | Atera | 
|---|---|---|---|
| **Help Desk** | 9.5 (410 reviews) ✓ Verified | Not enough data | 8.6 (158 reviews) | 
| **Incident Reports** | 9.1 (377 reviews) ✓ Verified | Not enough data | 8.3 (156 reviews) | 
| **Process Workflow** | 8.8 (373 reviews) ✓ Verified | Not enough data | 8.4 (155 reviews) | 

#### Management

| Feature | Freshservice | ManageEngine Asset Explorer | Atera | 
|---|---|---|---|
| **Reporting** | 8.5 (313 reviews) ✓ Verified | Not enough data | 8.6 (154 reviews) | 
| **Administration Console** | 8.9 (320 reviews) ✓ Verified | Not enough data | 8.8 (153 reviews) | 
| **Access Management** | 8.8 (283 reviews) ✓ Verified | Not enough data | 8.7 (151 reviews) | 
| **Asset Management** | 8.5 (290 reviews) ✓ Verified | Not enough data | 8.4 (151 reviews) | 
| **Policy Dictation** | 8.1 (228 reviews) ✓ Verified | Not enough data | 8.1 (146 reviews) | 

#### Functionality

| Feature | Freshservice | ManageEngine Asset Explorer | Atera | 
|---|---|---|---|
| **Ticketing System** | 9.5 (343 reviews) ✓ Verified | Not enough data | 8.4 (156 reviews) | 
| **Performance Logging** | 8.7 (269 reviews) ✓ Verified | Not enough data | 8.5 (151 reviews) | 
| **Alerting** | 8.7 (267 reviews) ✓ Verified | Not enough data | 8.8 (155 reviews) | 
| **Automation** | 8.8 (310 reviews) ✓ Verified | Not enough data | 8.7 (153 reviews) | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Freshservice | ManageEngine Asset Explorer | Atera | 
|---|---|---|---|
| **Autonomous Task Execution** | 7.9 (8 reviews) | Not enough data | 7.4 (21 reviews) | 
| **Multi-step Planning** | 6.9 (8 reviews) | Not enough data | 6.8 (21 reviews) | 
| **Cross-system Integration** | 8.5 (13 reviews) | Not enough data | 6.9 (21 reviews) | 
| **Adaptive Learning** | 7.4 (7 reviews) | Not enough data | 6.8 (21 reviews) | 
| **Natural Language Interaction** | 7.1 (7 reviews) | Not enough data | 7.4 (21 reviews) | 
| **Proactive Assistance** | 8.1 (9 reviews) | Not enough data | 7.1 (21 reviews) | 
| **Decision Making** | 8.0 (9 reviews) | Not enough data | 7.3 (20 reviews) | 

### Remote Monitoring & Management (RMM)

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **ManageEngine Asset Explorer** | N/A | N/A |
| **Atera** | 8.2/10 | 754 |

#### Inventory Management - Remote Monitoring & Management (RMM)

| Feature | Freshservice | ManageEngine Asset Explorer | Atera | 
|---|---|---|---|
| **Device Management** | Not enough data | Not enough data | 8.9 (626 reviews) ✓ Verified | 
| **Asset Management** | Not enough data | Not enough data | 8.1 (92 reviews) | 
| **ITIL Policy Compliance** | Not enough data | Not enough data | 7.9 (71 reviews) | 

#### Monitoring and Management

| Feature | Freshservice | ManageEngine Asset Explorer | Atera | 
|---|---|---|---|
| **Remote Monitoring** | Not enough data | Not enough data | 9.1 (647 reviews) ✓ Verified | 
| **Asset Tracking** | Not enough data | Not enough data | 8.3 (547 reviews) ✓ Verified | 
| **Application Deployment** | Not enough data | Not enough data | 8.3 (550 reviews) ✓ Verified | 
| **Patch Management** | Not enough data | Not enough data | 8.7 (617 reviews) ✓ Verified | 
| **Asset Tracking** | Not enough data | Not enough data | 8.2 (78 reviews) | 

#### IT Operations & Workflow - Remote Monitoring & Management (RMM)

| Feature | Freshservice | ManageEngine Asset Explorer | Atera | 
|---|---|---|---|
| **Workflow Management** | Not enough data | Not enough data | 8.6 (104 reviews) | 

#### Service Management

| Feature | Freshservice | ManageEngine Asset Explorer | Atera | 
|---|---|---|---|
| **Remote Access** | Not enough data | Not enough data | 9.1 (621 reviews) ✓ Verified | 
| **Service Management (Issue Prioritization)** | Not enough data | Not enough data | 8.8 (90 reviews) | 
| **Ticketing** | Not enough data | Not enough data | 8.7 (121 reviews) | 

#### Agentic AI - Remote Monitoring & Management (RMM)

| Feature | Freshservice | ManageEngine Asset Explorer | Atera | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 8.0 (98 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 7.4 (78 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 7.9 (83 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 7.6 (78 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 7.8 (79 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 7.6 (83 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 7.4 (78 reviews) | 

### Unified Endpoint Management (UEM)

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **ManageEngine Asset Explorer** | N/A | N/A |
| **Atera** | 7.5/10 | 36 |

#### Scope

| Feature | Freshservice | ManageEngine Asset Explorer | Atera | 
|---|---|---|---|
| **Endpoint Inclusiveness** | Not enough data | Not enough data | 7.0 (32 reviews) | 
| **Multi-OS Support** | Not enough data | Not enough data | 7.9 (34 reviews) | 

#### Security

| Feature | Freshservice | ManageEngine Asset Explorer | Atera | 
|---|---|---|---|
| **Reporting and Alerts** | Not enough data | Not enough data | 8.0 (34 reviews) | 
| **Endpoint Protection** | Not enough data | Not enough data | 7.3 (32 reviews) | 
| **Remote Wiping** | Not enough data | Not enough data | 5.7 (27 reviews) | 

#### Management

| Feature | Freshservice | ManageEngine Asset Explorer | Atera | 
|---|---|---|---|
| **Device Enrollment** | Not enough data | Not enough data | 8.0 (28 reviews) | 
| **Device Configuration** | Not enough data | Not enough data | 7.7 (27 reviews) | 
| **Device Compliance** | Not enough data | Not enough data | 7.5 (26 reviews) | 
| **Usage Information** | Not enough data | Not enough data | 7.9 (29 reviews) | 
| **Data Separation** | Not enough data | Not enough data | 6.1 (25 reviews) | 

#### Agentic AI - Unified Endpoint Management (UEM)

| Feature | Freshservice | ManageEngine Asset Explorer | Atera | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 8.0 (11 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 7.5 (10 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 7.7 (10 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 8.0 (10 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 7.9 (11 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 8.1 (12 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 8.0 (11 reviews) | 

### Network Monitoring

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **ManageEngine Asset Explorer** | N/A | N/A |
| **Atera** | 8.1/10 | 309 |

#### Functionality

| Feature | Freshservice | ManageEngine Asset Explorer | Atera | 
|---|---|---|---|
| **Performance Monitoring** | Not enough data | Not enough data | 8.9 (285 reviews) | 
| **Alerting** | Not enough data | Not enough data | 8.9 (291 reviews) | 
| **Improvement Suggestions** | Not enough data | Not enough data | 8.2 (273 reviews) | 
| **Multi-Network Capability** | Not enough data | Not enough data | 8.6 (264 reviews) | 

#### Monitoring - Network Monitoring

| Feature | Freshservice | ManageEngine Asset Explorer | Atera | 
|---|---|---|---|
| **360-Degree Network Visibility** | Not enough data | Not enough data | 8.2 (35 reviews) | 
| **Automated Network Discovery** | Not enough data | Not enough data | 8.6 (39 reviews) | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 8.9 (36 reviews) | 

#### Management

| Feature | Freshservice | ManageEngine Asset Explorer | Atera | 
|---|---|---|---|
| **Performance Baseline** | Not enough data | Not enough data | 8.4 (260 reviews) | 
| **Data Visualization** | Not enough data | Not enough data | 8.4 (262 reviews) | 
| **Path Analysis** | Not enough data | Not enough data | 7.9 (249 reviews) | 

#### Analytics - Network Monitoring

| Feature | Freshservice | ManageEngine Asset Explorer | Atera | 
|---|---|---|---|
| **Predictive Performance Analytics** | Not enough data | Not enough data | 8.1 (34 reviews) | 
| **Packet & Flow Analysis** | Not enough data | Not enough data | 7.9 (34 reviews) | 

#### Security - Network Monitoring

| Feature | Freshservice | ManageEngine Asset Explorer | Atera | 
|---|---|---|---|
| **Encrypted Data Transmission** | Not enough data | Not enough data | 8.5 (35 reviews) | 
| **Zero Trust and Identity Management** | Not enough data | Not enough data | 7.8 (36 reviews) | 
| **Integrated Network Security** | Not enough data | Not enough data | 8.2 (35 reviews) | 

#### Network Performance - Network Monitoring

| Feature | Freshservice | ManageEngine Asset Explorer | Atera | 
|---|---|---|---|
| **Dynamic Network Optimization** | Not enough data | Not enough data | 8.2 (34 reviews) | 
| **Automated Tasks Routing** | Not enough data | Not enough data | 8.1 (35 reviews) | 

#### AI Automation - Network Monitoring

| Feature | Freshservice | ManageEngine Asset Explorer | Atera | 
|---|---|---|---|
| **Machine Learning-Based Anomaly Detection** | Not enough data | Not enough data | 7.7 (33 reviews) | 
| **Self-Healing Networks** | Not enough data | Not enough data | 7.5 (33 reviews) | 
| **Predictive Network Maintenance** | Not enough data | Not enough data | 7.4 (33 reviews) | 

#### Agentic AI - Network Monitoring

| Feature | Freshservice | ManageEngine Asset Explorer | Atera | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 7.6 (29 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 7.6 (28 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 7.6 (29 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 7.3 (28 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 7.5 (29 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 7.4 (29 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 7.6 (29 reviews) | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 7.4/10 | 368 |
| **ManageEngine Asset Explorer** | N/A | N/A |
| **Atera** | N/A | N/A |

#### Monitoring

| Feature | Freshservice | ManageEngine Asset Explorer | Atera | 
|---|---|---|---|
| **Constant Monitoring** | 8.3 (267 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Timely Alerts** | 8.6 (303 reviews) ✓ Verified | Not enough data | Not enough data | 
| **TIcket Accuracy** | 8.8 (320 reviews) ✓ Verified | Not enough data | Not enough data | 
| **AI Monitoring** | 6.1 (26 reviews) | Not enough data | Not enough data | 

#### Management Tools

| Feature | Freshservice | ManageEngine Asset Explorer | Atera | 
|---|---|---|---|
| **Ticket Assignment** | 9.0 (341 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Standardization** | 8.9 (331 reviews) | Not enough data | Not enough data | 
| **Lifecycle Visualization** | 8.5 (295 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Generative AI

| Feature | Freshservice | ManageEngine Asset Explorer | Atera | 
|---|---|---|---|
| **AI Text Generation** | 7.8 (137 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 7.8 (136 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Incident Management

| Feature | Freshservice | ManageEngine Asset Explorer | Atera | 
|---|---|---|---|
| **Autonomous Task Execution** | 5.6 (6 reviews) | Not enough data | Not enough data | 
| **Multi-step Planning** | 5.6 (6 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 5.8 (6 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 7.0 (5 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 6.3 (5 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 7.0 (5 reviews) | Not enough data | Not enough data | 
| **Decision Making** | 7.0 (5 reviews) | Not enough data | Not enough data | 

### AIOps Platforms

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **ManageEngine Asset Explorer** | N/A | N/A |
| **Atera** | 7.9/10 | 18 |

#### Functionality

| Feature | Freshservice | ManageEngine Asset Explorer | Atera | 
|---|---|---|---|
| **Artificial Intelligence** | Not enough data | Not enough data | 8.8 (7 reviews) | 
| **Machine Learning** | Not enough data | Not enough data | Not enough data | 
| **Systems Monitoring** | Not enough data | Not enough data | 8.3 (6 reviews) | 

#### Issue Resolution

| Feature | Freshservice | ManageEngine Asset Explorer | Atera | 
|---|---|---|---|
| **Root Cause Identification** | Not enough data | Not enough data | 7.0 (5 reviews) | 
| **Proactive Identification** | Not enough data | Not enough data | 8.3 (7 reviews) | 
| **Resolution Guidance** | Not enough data | Not enough data | 6.9 (6 reviews) | 

#### Management

| Feature | Freshservice | ManageEngine Asset Explorer | Atera | 
|---|---|---|---|
| **System Integration** | Not enough data | Not enough data | 8.0 (5 reviews) | 
| **Alerting** | Not enough data | Not enough data | Feature Not Available | 
| **Reporting** | Not enough data | Not enough data | Feature Not Available | 

#### Generative AI

| Feature | Freshservice | ManageEngine Asset Explorer | Atera | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - AIOps Platforms

| Feature | Freshservice | ManageEngine Asset Explorer | Atera | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **ManageEngine Asset Explorer** | 7.7/10 | 5 |
| **Atera** | 7.9/10 | 235 |

#### Asset Inventory

| Feature | Freshservice | ManageEngine Asset Explorer | Atera | 
|---|---|---|---|
| **Hardware Asset Inventory** | Not enough data | 8.3 (5 reviews) | 8.8 (225 reviews) | 
| **Software Asset Inventory** | Not enough data | Not enough data | 8.7 (217 reviews) | 
| **Cloud Asset Inventory** | Not enough data | Not enough data | 7.8 (209 reviews) | 
| **Mobile Asset Inventory** | Not enough data | Not enough data | 7.1 (205 reviews) | 
| **Asset Discovery** | Not enough data | 7.7 (5 reviews) | 7.9 (214 reviews) | 

#### Generative AI

| Feature | Freshservice | ManageEngine Asset Explorer | Atera | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.2 (194 reviews) | 
| **AI Text Generation** | Not enough data | Not enough data | 7.1 (191 reviews) | 

#### Agentic AI - IT Asset Management

| Feature | Freshservice | ManageEngine Asset Explorer | Atera | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 8.1 (30 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 7.8 (30 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 8.0 (30 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 7.6 (30 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 7.8 (29 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 7.9 (30 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 7.7 (30 reviews) | 

#### Management

| Feature | Freshservice | ManageEngine Asset Explorer | Atera | 
|---|---|---|---|
| **Central Dashboard** | Not enough data | Not enough data | 8.8 (218 reviews) | 
| **Asset Policy Management** | Not enough data | Not enough data | 8.1 (208 reviews) | 
| **Risk Management** | Not enough data | Not enough data | 7.6 (206 reviews) | 
| **Integrations** | Not enough data | 7.0 (5 reviews) | 8.0 (213 reviews) | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **ManageEngine Asset Explorer** | N/A | N/A |
| **Atera** | 9.4/10 | 12 |

#### Responses

| Feature | Freshservice | ManageEngine Asset Explorer | Atera | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | 9.8 (8 reviews) | 
| **Route To Human** | Not enough data | Not enough data | 9.0 (8 reviews) | 
| **Natural Language Understanding (NLU)** | Not enough data | Not enough data | 9.1 (9 reviews) | 

#### Automation - AI Agents

| Feature | Freshservice | ManageEngine Asset Explorer | Atera | 
|---|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | Feature Not Available | 
| **Customer Interaction Automation** | Not enough data | Not enough data | Feature Not Available | 
| **Lead Generation** | Not enough data | Not enough data | Feature Not Available | 
| **Document Processing** | Not enough data | Not enough data | Feature Not Available | 
| **Feedback Collection** | Not enough data | Not enough data | Feature Not Available | 

#### Platform

| Feature | Freshservice | ManageEngine Asset Explorer | Atera | 
|---|---|---|---|
| **Conversation Editor** | Not enough data | Not enough data | 9.6 (8 reviews) | 
| **Integration** | Not enough data | Not enough data | 9.4 (9 reviews) | 
| **Human-In-The-Loop** | Not enough data | Not enough data | 9.3 (7 reviews) | 

#### Autonomy -  AI Agents

| Feature | Freshservice | ManageEngine Asset Explorer | Atera | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 9.2 (8 reviews) | 
| **Adaptive Responses** | Not enough data | Not enough data | 9.6 (8 reviews) | 
| **Task Execution** | Not enough data | Not enough data | 9.6 (9 reviews) | 
| **Problem Solving** | Not enough data | Not enough data | 9.8 (9 reviews) | 

#### Generative AI

| Feature | Freshservice | ManageEngine Asset Explorer | Atera | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 9.7 (10 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 9.6 (9 reviews) | 

### Software Asset Management Tools

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **ManageEngine Asset Explorer** | N/A | N/A |
| **Atera** | N/A | N/A |

#### Functionality

| Feature | Freshservice | ManageEngine Asset Explorer | Atera | 
|---|---|---|---|
| **Software inventory and lifecycle management** | Not enough data | Not enough data | Not enough data | 
| **License entitlement and usage management** | Not enough data | Not enough data | Not enough data | 
| **Vendor management and compliance** | Not enough data | Not enough data | Not enough data | 
| **Automated end user license provisioning** | Not enough data | Not enough data | Not enough data | 
| **Approved app catalogue** | Not enough data | Not enough data | Not enough data | 
| **Customized alerts** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Software Asset Management Tools

| Feature | Freshservice | ManageEngine Asset Explorer | Atera | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

#### Risk assessment

| Feature | Freshservice | ManageEngine Asset Explorer | Atera | 
|---|---|---|---|
| **Shadow IT detection** | Not enough data | Not enough data | Not enough data | 
| **Software vulnerability assessment** | Not enough data | Not enough data | Not enough data | 
| **Redundant software functionality identification** | Not enough data | Not enough data | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **ManageEngine Asset Explorer** | N/A | N/A |
| **Atera** | 7.8/10 | 473 |

#### Administration

| Feature | Freshservice | ManageEngine Asset Explorer | Atera | 
|---|---|---|---|
| **Screen Sharing** | Not enough data | Not enough data | 8.7 (441 reviews) | 
| **File Sharing** | Not enough data | Not enough data | 8.4 (438 reviews) | 
| **Session Recording** | Not enough data | Not enough data | 7.3 (383 reviews) | 
| **Unattended Remote Access** | Not enough data | Not enough data | 8.9 (444 reviews) | 
| **Multi - Session Handling** | Not enough data | Not enough data | 8.2 (422 reviews) | 
| **Multi-Monitor Support** | Not enough data | Not enough data | 8.2 (441 reviews) | 

#### Maintenance

| Feature | Freshservice | ManageEngine Asset Explorer | Atera | 
|---|---|---|---|
| **Remote Reboot** | Not enough data | Not enough data | 8.9 (441 reviews) | 
| **Remote Printing** | Not enough data | Not enough data | 7.8 (391 reviews) | 

#### Communication 

| Feature | Freshservice | ManageEngine Asset Explorer | Atera | 
|---|---|---|---|
| **Text Chat** | Not enough data | Not enough data | Feature Not Available | 
| **VoIP** | Not enough data | Not enough data | 6.1 (364 reviews) | 
| **Video Conference Call** | Not enough data | Not enough data | 6.1 (357 reviews) | 
| **Screen Annotations** | Not enough data | Not enough data | 6.9 (368 reviews) | 

#### Security

| Feature | Freshservice | ManageEngine Asset Explorer | Atera | 
|---|---|---|---|
| **Data Encryption** | Not enough data | Not enough data | 7.8 (380 reviews) | 
| **Compliance** | Not enough data | Not enough data | 8.0 (389 reviews) | 

#### Device Support

| Feature | Freshservice | ManageEngine Asset Explorer | Atera | 
|---|---|---|---|
| **Mobile Device Access** | Not enough data | Not enough data | 7.4 (391 reviews) | 
| **Multi-Platform Support** | Not enough data | Not enough data | 8.2 (397 reviews) | 
| **Cross-Platform** | Not enough data | Not enough data | 8.2 (393 reviews) | 

#### Performance

| Feature | Freshservice | ManageEngine Asset Explorer | Atera | 
|---|---|---|---|
| **Reporting** | Not enough data | Not enough data | 8.2 (426 reviews) | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 6.9/10 | 153 |
| **ManageEngine Asset Explorer** | N/A | N/A |
| **Atera** | N/A | N/A |

#### Generative AI

| Feature | Freshservice | ManageEngine Asset Explorer | Atera | 
|---|---|---|---|
| **AI Text Summarization** | 7.2 (76 reviews) | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | Freshservice | ManageEngine Asset Explorer | Atera | 
|---|---|---|---|
| **Knowledge Base** | 8.4 (140 reviews) | Not enough data | Not enough data | 
| **Searchable Articles** | 8.7 (134 reviews) | Not enough data | Not enough data | 
| **Community Forums** | 7.1 (113 reviews) | Not enough data | Not enough data | 
| **Mobile Optimization** | 7.6 (115 reviews) | Not enough data | Not enough data | 
| **Personalization** | 8.2 (134 reviews) | Not enough data | Not enough data | 

#### Self-Service Platform

| Feature | Freshservice | ManageEngine Asset Explorer | Atera | 
|---|---|---|---|
| **Branding** | 8.5 (135 reviews) | Not enough data | Not enough data | 
| **Automation** | 8.7 (140 reviews) | Not enough data | Not enough data | 
| **Artificial Intelligence** | 7.1 (108 reviews) | Not enough data | Not enough data | 
| **Integrations** | 8.1 (130 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Freshservice | ManageEngine Asset Explorer | Atera | 
|---|---|---|---|
| **Autonomous Task Execution** | 6.0 (5 reviews) | Not enough data | Not enough data | 
| **Multi-step Planning** | 5.3 (5 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 5.3 (5 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 5.3 (5 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 5.3 (5 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 5.0 (5 reviews) | Not enough data | Not enough data | 
| **Decision Making** | 5.3 (5 reviews) | Not enough data | Not enough data | 

### Endpoint Management

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **ManageEngine Asset Explorer** | N/A | N/A |
| **Atera** | 7.2/10 | 287 |

#### Generative AI

| Feature | Freshservice | ManageEngine Asset Explorer | Atera | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 7.2 (282 reviews) | 

### IT Alerting

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 7.1/10 | 70 |
| **ManageEngine Asset Explorer** | N/A | N/A |
| **Atera** | N/A | N/A |

#### Generative AI

| Feature | Freshservice | ManageEngine Asset Explorer | Atera | 
|---|---|---|---|
| **AI Text Generation** | 7.7 (70 reviews) | Not enough data | Not enough data | 

#### Agentic AI - IT Alerting

| Feature | Freshservice | ManageEngine Asset Explorer | Atera | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | 7.0 (5 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 7.0 (5 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 7.0 (5 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | 7.0 (5 reviews) | Not enough data | Not enough data | 
| **Decision Making** | 7.0 (5 reviews) | Not enough data | Not enough data | 

### AI IT Agents

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **ManageEngine Asset Explorer** | N/A | N/A |
| **Atera** | 7.6/10 | 16 |

#### Automation - AI IT Agents

| Feature | Freshservice | ManageEngine Asset Explorer | Atera | 
|---|---|---|---|
| **Document Processing** | Not enough data | Not enough data | 8.0 (11 reviews) | 
| **Feedback Collection** | Not enough data | Not enough data | 7.9 (11 reviews) | 

#### Autonomy - AI IT Agents

| Feature | Freshservice | ManageEngine Asset Explorer | Atera | 
|---|---|---|---|
| **Adaptive Responses** | Not enough data | Not enough data | 7.7 (11 reviews) | 
| **Task Execution** | Not enough data | Not enough data | 7.6 (11 reviews) | 
| **Independent Decision Making** | Not enough data | Not enough data | 7.9 (11 reviews) | 
| **Problem Solving** | Not enough data | Not enough data | 8.3 (11 reviews) | 

#### IT Ticket Management - AI IT Agents

| Feature | Freshservice | ManageEngine Asset Explorer | Atera | 
|---|---|---|---|
| **Ticket Status Updates** | Not enough data | Not enough data | 7.9 (11 reviews) | 
| **SLA Monitoring** | Not enough data | Not enough data | Feature Not Available | 
| **Ticket Categorization** | Not enough data | Not enough data | Feature Not Available | 
| **Ticket Assignment** | Not enough data | Not enough data | 7.1 (12 reviews) | 
| **Automated Ticket Creation** | Not enough data | Not enough data | 7.3 (11 reviews) | 

#### IT Support Automation - AI IT Agents

| Feature | Freshservice | ManageEngine Asset Explorer | Atera | 
|---|---|---|---|
| **Knowledge Base Utilization** | Not enough data | Not enough data | 7.9 (11 reviews) | 
| **Workflow Automation** | Not enough data | Not enough data | 8.2 (14 reviews) | 
| **Real-Time Troubleshooting** | Not enough data | Not enough data | 7.8 (12 reviews) | 
| **User Self-Service Assistance** | Not enough data | Not enough data | 7.9 (11 reviews) | 
| **Proactive Issue Detection** | Not enough data | Not enough data | 7.9 (11 reviews) | 

### Autonomous Endpoint Management (AEM)

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **ManageEngine Asset Explorer** | N/A | N/A |
| **Atera** | N/A | N/A |

#### Generative AI - Autonomous Endpoint Management

| Feature | Freshservice | ManageEngine Asset Explorer | Atera | 
|---|---|---|---|
| **Behavioral Analysis** | Not enough data | Not enough data | Feature Not Available | 
| **Adaptive** | Not enough data | Not enough data | Feature Not Available | 
| **Predictive** | Not enough data | Not enough data | Feature Not Available | 

#### Monitoring and Management - Autonomous Endpoint Management

| Feature | Freshservice | ManageEngine Asset Explorer | Atera | 
|---|---|---|---|
| **Patch Management** | Not enough data | Not enough data | Feature Not Available | 
| **Oversees** | Not enough data | Not enough data | Feature Not Available | 
| **Self-Healing** | Not enough data | Not enough data | Not enough data | 
| **Centralized Dashboard** | Not enough data | Not enough data | Feature Not Available | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 8.0/10 | 844 |
| **ManageEngine Asset Explorer** | N/A | N/A |
| **Atera** | 8.2/10 | 233 |

#### Incident Management

| Feature | Freshservice | ManageEngine Asset Explorer | Atera | 
|---|---|---|---|
| **Automate Ticket Routing** | 9.1 (737 reviews) | Not enough data | 8.4 (211 reviews) | 
| **Ticket Prioritization** | 8.9 (737 reviews) | Not enough data | 8.5 (214 reviews) | 
| **Ticket Notifications** | 9.0 (796 reviews) | Not enough data | 8.8 (207 reviews) | 
| **Knowledge Base** | 8.6 (729 reviews) | Not enough data | 8.2 (212 reviews) | 
| **Knowledge Base/Ticket Integration** | 8.6 (695 reviews) | Not enough data | 8.1 (204 reviews) | 

#### Reporting

| Feature | Freshservice | ManageEngine Asset Explorer | Atera | 
|---|---|---|---|
| **Dashboards** | 8.6 (775 reviews) | Not enough data | 8.6 (212 reviews) | 
| **Time Tracking** | 8.2 (639 reviews) | Not enough data | 8.4 (209 reviews) | 
| **Surveys** | 8.2 (615 reviews) | Not enough data | 7.8 (202 reviews) | 

#### Access & Usability

| Feature | Freshservice | ManageEngine Asset Explorer | Atera | 
|---|---|---|---|
| **Mobile** | 8.4 (701 reviews) | Not enough data | 7.4 (208 reviews) | 
| **Self Service** | 8.9 (728 reviews) | Not enough data | 8.5 (205 reviews) | 
| **Active Directory** | 8.5 (550 reviews) | Not enough data | 8.0 (202 reviews) | 
| **Multi-Channel Access** | 8.6 (562 reviews) | Not enough data | 8.3 (198 reviews) | 

#### Agentic AI - Service Desk

| Feature | Freshservice | ManageEngine Asset Explorer | Atera | 
|---|---|---|---|
| **Autonomous Task Execution** | 7.1 (8 reviews) | Not enough data | 8.4 (26 reviews) | 
| **Multi-step Planning** | 6.7 (8 reviews) | Not enough data | 8.1 (26 reviews) | 
| **Cross-system Integration** | 7.1 (8 reviews) | Not enough data | 8.1 (25 reviews) | 
| **Adaptive Learning** | 7.0 (9 reviews) | Not enough data | 8.0 (25 reviews) | 
| **Natural Language Interaction** | 7.1 (8 reviews) | Not enough data | 7.9 (26 reviews) | 
| **Proactive Assistance** | 6.7 (8 reviews) | Not enough data | 7.6 (26 reviews) | 
| **Decision Making** | 6.7 (8 reviews) | Not enough data | 7.9 (26 reviews) | 

### Endpoint Protection

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **ManageEngine Asset Explorer** | N/A | N/A |
| **Atera** | N/A | N/A |

#### System Control

| Feature | Freshservice | ManageEngine Asset Explorer | Atera | 
|---|---|---|---|
| **Device Control** | Not enough data | Not enough data | Not enough data | 
| **Web Control** | Not enough data | Not enough data | Not enough data | 
| **Application Control** | Not enough data | Not enough data | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | Not enough data | 
| **System Isolation** | Not enough data | Not enough data | Not enough data | 

#### Vulnerability Prevention

| Feature | Freshservice | ManageEngine Asset Explorer | Atera | 
|---|---|---|---|
| **Endpoint Intelligence** | Not enough data | Not enough data | Not enough data | 
| **Firewall** | Not enough data | Not enough data | Not enough data | 
| **Malware Detection** | Not enough data | Not enough data | Not enough data | 

#### Security Management

| Feature | Freshservice | ManageEngine Asset Explorer | Atera | 
|---|---|---|---|
| **Incident Reports** | Not enough data | Not enough data | Not enough data | 
| **Security Validation** | Not enough data | Not enough data | Not enough data | 
| **Compliance ** | Not enough data | Not enough data | Not enough data | 

### Enterprise IT Management

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 8.2/10 | 364 |
| **ManageEngine Asset Explorer** | N/A | N/A |
| **Atera** | 8.4/10 | 87 |

#### Analysis

| Feature | Freshservice | ManageEngine Asset Explorer | Atera | 
|---|---|---|---|
| **Threat Detection** | 7.5 (173 reviews) | Not enough data | 8.2 (77 reviews) | 

#### Platform

| Feature | Freshservice | ManageEngine Asset Explorer | Atera | 
|---|---|---|---|
| **Unified Communications Platform** | 8.3 (232 reviews) | Not enough data | 7.8 (78 reviews) | 
| **Remote Access** | 8.2 (212 reviews) | Not enough data | 8.8 (82 reviews) | 
| **ITIL Policy Compliance** | 8.7 (255 reviews) | Not enough data | 8.1 (77 reviews) | 
| **Asset Tracking** | 8.4 (283 reviews) | Not enough data | 8.3 (82 reviews) | 
| **IT Knowledge Management** | 8.7 (315 reviews) | Not enough data | 8.5 (81 reviews) | 

#### Security

| Feature | Freshservice | ManageEngine Asset Explorer | Atera | 
|---|---|---|---|
| **Endpoint Protection** | 7.8 (178 reviews) | Not enough data | 8.3 (81 reviews) | 
| **Patch Management** | 7.0 (107 reviews) | Not enough data | 8.9 (84 reviews) | 
| **Disaster Recovery** | 7.5 (166 reviews) | Not enough data | 7.4 (79 reviews) | 
| **Service Management** | 8.9 (283 reviews) | Not enough data | 8.2 (80 reviews) | 
| **Workflow Management** | 8.8 (286 reviews) | Not enough data | 8.1 (77 reviews) | 

#### Agentic AI - Enterprise IT Management

| Feature | Freshservice | ManageEngine Asset Explorer | Atera | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 8.5 (12 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 8.6 (12 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 8.3 (12 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 8.6 (12 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 8.3 (12 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 8.9 (12 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 8.6 (12 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **ManageEngine Asset Explorer** | N/A | N/A |
| **Atera** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Freshservice | ManageEngine Asset Explorer | Atera | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [IT Asset Management Software](https://www.g2.com/categories/it-asset-management)

**Unique to Freshservice (8):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [IT Alerting Software](https://www.g2.com/categories/it-alerting), [Incident Management Software](https://www.g2.com/categories/incident-management), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management), [Configuration Management Tools](https://www.g2.com/categories/configuration-management), [Service Desk Software](https://www.g2.com/categories/service-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Help Desk Software](https://www.g2.com/categories/help-desk)

**Unique to ManageEngine Asset Explorer (1):** [Software Asset Management (SAM) Tools](https://www.g2.com/categories/software-asset-management-tools)

**Unique to Atera (14):** [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [AIOps Tools](https://www.g2.com/categories/aiops-platforms), [Unified Endpoint Management (UEM) Software](https://www.g2.com/categories/unified-endpoint-management-uem), [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm), [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Patch Management Software](https://www.g2.com/categories/patch-management), [Remote Support Software](https://www.g2.com/categories/remote-support), [Endpoint Management Software](https://www.g2.com/categories/endpoint-management), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management), [Network Monitoring Software](https://www.g2.com/categories/network-monitoring), [Service Desk Software](https://www.g2.com/categories/service-desk), [Help Desk Software](https://www.g2.com/categories/help-desk), [Autonomous Endpoint Management (AEM) Software](https://www.g2.com/categories/autonomous-endpoint-management-aem)


---
## Reviewer Demographics

### By Company Size

| Segment | Freshservice | ManageEngine Asset Explorer | Atera | 
|---|---|---|---|
| **Small-Business** | 17.6% | 0% | 58.5% | 
| **Mid-Market** | 61.9% | 61.5% | 32.1% | 
| **Enterprise** | 20.5% | 38.5% | 9.4% | 

### By Industry

#### Freshservice

- **Information Technology and Services:** 19.8%
- **Computer Software:** 5.5%
- **Construction:** 4.5%
- **Financial Services:** 3.5%
- **Education Management:** 3.5%
- **Hospital & Health Care:** 3.5%
- **Retail:** 3.1%
- **Computer & Network Security:** 2.6%
- **Non-Profit Organization Management:** 2.4%
- **Marketing and Advertising:** 2.0%
- **Other:** 49.7%

#### ManageEngine Asset Explorer

- **Information Technology and Services:** 30.8%
- **Financial Services:** 15.4%
- **Wine and Spirits:** 7.7%
- **Retail:** 7.7%
- **Printing:** 7.7%
- **Oil & Energy:** 7.7%
- **Electrical/Electronic Manufacturing:** 7.7%
- **Computer & Network Security:** 7.7%
- **Broadcast Media:** 7.7%

#### Atera

- **Information Technology and Services:** 29.9%
- **Computer & Network Security:** 12.1%
- **Manufacturing:** 3.5%
- **Consumer Services:** 3.5%
- **Hospital & Health Care:** 2.9%
- **Telecommunications:** 2.9%
- **Consulting:** 2.5%
- **Automotive:** 2.2%
- **Construction:** 2.1%
- **Computer Software:** 2.0%
- **Other:** 36.5%

---
## Alternatives

### Alternatives to Freshservice

- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (976 reviews)
- [Vivantio](https://www.g2.com/products/vivantio/reviews) — 4.3/5 stars (295 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4300 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1860 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (747 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6936 reviews)
- [PagerDuty](https://www.g2.com/products/pagerduty/reviews) — 4.5/5 stars (939 reviews)
- [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews)

### Alternatives to ManageEngine Asset Explorer

- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4300 reviews)
- [ServiceNow IT Asset Management](https://www.g2.com/products/servicenow-it-asset-management/reviews) — 4.3/5 stars (463 reviews)
- [Scrut Automation](https://www.g2.com/products/scrut-automation/reviews) — 4.9/5 stars (1300 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3933 reviews)
- [IT Glue](https://www.g2.com/products/it-glue/reviews) — 4.6/5 stars (678 reviews)
- [Deel IT](https://www.g2.com/products/deel-it/reviews) — 4.7/5 stars (492 reviews)
- [EZO](https://www.g2.com/products/ezo/reviews) — 4.4/5 stars (391 reviews)
- [Hudu](https://www.g2.com/products/hudu/reviews) — 4.7/5 stars (354 reviews)
- [Torii](https://www.g2.com/products/torii/reviews) — 4.5/5 stars (304 reviews)

### Alternatives to Atera

- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4300 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3933 reviews)
- [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (553 reviews)
- [SuperOps](https://www.g2.com/products/superops/reviews) — 4.5/5 stars (133 reviews)
- [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1028 reviews)
- [Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews) — 4.0/5 stars (323 reviews)
- [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1091 reviews)
- [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) — 4.5/5 stars (757 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (464 reviews)
- [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (500 reviews)

---
## Top Discussions

### Freshservice

- Title: [How has your experience been with Freshservice support?](https://www.g2.com/discussions/how-has-your-experience-been-with-freshservice-support) — 12 comments, 1 upvote
  > **Top comment:** "So far, great.  I've only worked with them twice, but both times the answer came back within 24 hours."
- Title: [What is Freshservice used for?](https://www.g2.com/discussions/what-is-freshservice-used-for) — 3 comments, 1 upvote
  > **Top comment:** "We use it as a ticketing tool that helps us manage requests and assign them to specified employees for resolution. It also helps us track our service..."
- Title: [Whats the best way to populate our inventory?](https://www.g2.com/discussions/whats-the-best-way-to-populate-our-inventory) — 3 comments, 1 upvote
  > **Top comment:** "Hello, honestly that was the only thing I had issue with Fresh Service, there are different ways to do inventory on it, but none are perfect.
Option 1 using..."
- Title: [will you have an on premise solution?](https://www.g2.com/discussions/26729-will-you-have-an-on-premise-solution) — 2 comments, 1 upvote
  > **Top comment:** "No Sergio, we are purely a SAAS Application. But the Security concerns of On.Prem Apps are 100% resolved in Freshworks Ecosystem. As we are hosted on AWS..."
- Title: [Can we have access to our database to do some development](https://www.g2.com/discussions/24919-can-we-have-access-to-our-database-to-do-some-development) — 2 comments, 1 upvote
  > **Top comment:** "Freshservice definitely has API hooks into the Google environment.  There are also several in-app ways to create automation but you may not be able to modify..."

### ManageEngine Asset Explorer

No discussions available for this product.

### Atera

- Title: [Is atera safe?](https://www.g2.com/discussions/is-atera-safe) — 2 comments
  > **Top comment:** "Yes"
- Title: [What is Atera used for?](https://www.g2.com/discussions/what-is-atera-used-for) — 1 comment
  > **Top comment:** "Remote device management for computers. Monitor, maintain, update servers and endpoints like PC or Mac laptops for a single company, or use it to set up your..."
- Title: [What is the best RMM tool?](https://www.g2.com/discussions/what-is-the-best-rmm-tool) — 1 comment
  > **Top comment:** "Atera"
- Title: [What is atera RMM?](https://www.g2.com/discussions/what-is-atera-rmm) — 1 comment
  > **Top comment:** "Remote Monitoring & Management
RMM is a term used to describe systems that can track remote computers' health and manage them. Atera is one of these systems."
- Title: [What is atera software?](https://www.g2.com/discussions/what-is-atera-software) — 1 comment
  > **Top comment:** "Atera is a simple Remote Monitoring & Management software designed for MSPs(Managed Service Providers) & IT professionals. We combine RMM & PSA(Professional..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/freshservice-vs-manageengine-asset-explorer-vs-atera)