# Freshservice vs LogMeIn Central Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Freshservice excels in user experience, particularly highlighting its **automation features** and **clean interface**. Users appreciate how these elements streamline daily tasks and reduce manual work, making it a robust choice for IT service management.
- **Users say** that LogMeIn Central is straightforward to use, especially for remote control tasks. Many find its **reliable remote access** capabilities to be a significant advantage, although some features may require additional payments, which can limit its overall value.
- **Reviewers mention** that Freshservice has a notably quick implementation process, with many users praising the **intuitive onboarding wizard** that simplifies setup. This contrasts with LogMeIn Central, which, while easy to set up, may not offer the same level of comprehensive features without extra costs.
- **According to verified reviews** , Freshservice stands out in terms of support quality, with users rating it highly for its **responsive customer service**. In comparison, LogMeIn Central's support is seen as adequate but not as robust, with some users expressing a desire for more comprehensive assistance.
- **G2 reviewers highlight** that Freshservice's ticketing system is particularly effective, with features like **auto-assignment** ensuring that issues are directed to the right personnel quickly. This level of organization is a key factor for users managing multiple support requests.
- **Users note** that while both products meet basic requirements, Freshservice's overall satisfaction ratings are significantly higher, indicating a stronger alignment with user needs and expectations, particularly in the mid-market segment where it has a larger presence.



| | Freshservice | LogMeIn Central | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 1,335 | 213 | 
| **Largest Market Segment** | Mid-Market (61.9% of reviews) | Small-Business (51.3% of reviews) | 
| **Entry Level Price** | $19.00 | No pricing available | 

---
## Top Pros & Cons

### Freshservice

Pros:
- Ease of Use (229 reviews)
- Features (116 reviews)

Cons:
- Missing Features (83 reviews)
- Limited Features (56 reviews)

### LogMeIn Central

**Not enough data**

---
## Ratings Comparison
| Rating | Freshservice | LogMeIn Central | 
|---|---|---|
  | **Meets Requirements** | 8.9 (1184 reviews) | 8.9 (176 reviews) | 
  | **Ease of Use** | 9.2 (1189 reviews) | 8.8 (176 reviews) | 
  | **Ease of Setup** | 8.8 (974 reviews) | 8.9 (115 reviews) | 
  | **Ease of Admin** | 9.0 (958 reviews) | 9.1 (114 reviews) | 
  | **Quality of Support** | 9.0 (1144 reviews) | 8.0 (131 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (933 reviews) | 8.4 (107 reviews) | 
  | **Product Direction (% positive)** | 9.5 (1167 reviews) | 6.7 (172 reviews) | 

---
## Pricing

### Freshservice

#### Entry-Level Pricing

Plan: STARTER

Price: $19.00

Description: For getting started

Key Features:
- Incident Management
- Knowledge Base
- Self Service Portal

[Browse all 3 editions](https://www.g2.com/products/freshservice/pricing)

#### Free Trial

Yes

### LogMeIn Central

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **LogMeIn Central** | N/A | N/A |

#### Ticket and Case Management

| Feature | Freshservice | LogMeIn Central | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | Not enough data | 
| **Ticket response user experience** | Not enough data | Not enough data | 
| **Workflow** | Not enough data | Not enough data | 
| **Response Automation** | Not enough data | Not enough data | 
| **SLA Management** | Not enough data | Not enough data | 
| **Attachments/Screencasts** | Not enough data | Not enough data | 
| **Ticket Collaboration** | Not enough data | Not enough data | 
| **Customer and Contacts Database** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Freshservice | LogMeIn Central | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Freshservice | LogMeIn Central | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Freshservice | LogMeIn Central | 
|---|---|---|
| **Customer Portal** | Not enough data | Not enough data | 
| **Email to Case** | Not enough data | Not enough data | 
| **Chat/Live Support** | Not enough data | Not enough data | 
| **Social Integration** | Not enough data | Not enough data | 
| **Voice** | Not enough data | Not enough data | 

#### Platform

| Feature | Freshservice | LogMeIn Central | 
|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 
| **Customization ** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 8.4/10 | 447 |
| **LogMeIn Central** | N/A | N/A |

#### Administration

| Feature | Freshservice | LogMeIn Central | 
|---|---|---|
| **Change Management** | 8.6 (324 reviews) ✓ Verified | Not enough data | 
| **Asset Management** | 8.4 (351 reviews) ✓ Verified | Not enough data | 
| **Reports & Analytics** | 8.3 (375 reviews) ✓ Verified | Not enough data | 

#### Service Desk

| Feature | Freshservice | LogMeIn Central | 
|---|---|---|
| **Help Desk** | 9.5 (410 reviews) ✓ Verified | Not enough data | 
| **Incident Reports** | 9.1 (377 reviews) ✓ Verified | Not enough data | 
| **Process Workflow** | 8.8 (373 reviews) ✓ Verified | Not enough data | 

#### Management

| Feature | Freshservice | LogMeIn Central | 
|---|---|---|
| **Reporting** | 8.5 (313 reviews) ✓ Verified | Not enough data | 
| **Administration Console** | 8.9 (320 reviews) ✓ Verified | Not enough data | 
| **Access Management** | 8.8 (283 reviews) ✓ Verified | Not enough data | 
| **Asset Management** | 8.5 (290 reviews) ✓ Verified | Not enough data | 
| **Policy Dictation** | 8.1 (228 reviews) ✓ Verified | Not enough data | 

#### Functionality

| Feature | Freshservice | LogMeIn Central | 
|---|---|---|
| **Ticketing System** | 9.5 (343 reviews) ✓ Verified | Not enough data | 
| **Performance Logging** | 8.7 (269 reviews) ✓ Verified | Not enough data | 
| **Alerting** | 8.7 (267 reviews) ✓ Verified | Not enough data | 
| **Automation** | 8.8 (310 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Freshservice | LogMeIn Central | 
|---|---|---|
| **Autonomous Task Execution** | 7.9 (8 reviews) | Not enough data | 
| **Multi-step Planning** | 6.9 (8 reviews) | Not enough data | 
| **Cross-system Integration** | 8.5 (13 reviews) | Not enough data | 
| **Adaptive Learning** | 7.4 (7 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.1 (7 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (9 reviews) | Not enough data | 
| **Decision Making** | 8.0 (9 reviews) | Not enough data | 

### Remote Monitoring & Management (RMM)

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **LogMeIn Central** | 8.4/10 | 34 |

#### Inventory Management - Remote Monitoring & Management (RMM)

| Feature | Freshservice | LogMeIn Central | 
|---|---|---|
| **Device Management** | Not enough data | 8.7 (25 reviews) ✓ Verified | 
| **Asset Management** | Not enough data | Not enough data | 
| **ITIL Policy Compliance** | Not enough data | Not enough data | 

#### Monitoring and Management

| Feature | Freshservice | LogMeIn Central | 
|---|---|---|
| **Remote Monitoring** | Not enough data | 9.1 (25 reviews) ✓ Verified | 
| **Asset Tracking** | Not enough data | Feature Not Available | 
| **Application Deployment** | Not enough data | 7.8 (19 reviews) ✓ Verified | 
| **Patch Management** | Not enough data | 6.9 (18 reviews) ✓ Verified | 
| **Asset Tracking** | Not enough data | Not enough data | 

#### IT Operations & Workflow - Remote Monitoring & Management (RMM)

| Feature | Freshservice | LogMeIn Central | 
|---|---|---|
| **Workflow Management** | Not enough data | Not enough data | 

#### Service Management

| Feature | Freshservice | LogMeIn Central | 
|---|---|---|
| **Remote Access** | Not enough data | 9.3 (28 reviews) ✓ Verified | 
| **Service Management (Issue Prioritization)** | Not enough data | Not enough data | 
| **Ticketing** | Not enough data | Not enough data | 

#### Agentic AI - Remote Monitoring & Management (RMM)

| Feature | Freshservice | LogMeIn Central | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 7.4/10 | 368 |
| **LogMeIn Central** | N/A | N/A |

#### Monitoring

| Feature | Freshservice | LogMeIn Central | 
|---|---|---|
| **Constant Monitoring** | 8.3 (267 reviews) ✓ Verified | Not enough data | 
| **Timely Alerts** | 8.6 (303 reviews) ✓ Verified | Not enough data | 
| **TIcket Accuracy** | 8.8 (320 reviews) ✓ Verified | Not enough data | 
| **AI Monitoring** | 6.1 (26 reviews) | Not enough data | 

#### Management Tools

| Feature | Freshservice | LogMeIn Central | 
|---|---|---|
| **Ticket Assignment** | 9.0 (341 reviews) ✓ Verified | Not enough data | 
| **Standardization** | 8.9 (331 reviews) | Not enough data | 
| **Lifecycle Visualization** | 8.5 (295 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Freshservice | LogMeIn Central | 
|---|---|---|
| **AI Text Generation** | 7.8 (137 reviews) | Not enough data | 
| **AI Text Summarization** | 7.8 (136 reviews) | Not enough data | 

#### Agentic AI - Incident Management

| Feature | Freshservice | LogMeIn Central | 
|---|---|---|
| **Autonomous Task Execution** | 5.6 (6 reviews) | Not enough data | 
| **Multi-step Planning** | 5.6 (6 reviews) | Not enough data | 
| **Cross-system Integration** | 5.8 (6 reviews) | Not enough data | 
| **Adaptive Learning** | 7.0 (5 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.3 (5 reviews) | Not enough data | 
| **Proactive Assistance** | 7.0 (5 reviews) | Not enough data | 
| **Decision Making** | 7.0 (5 reviews) | Not enough data | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **LogMeIn Central** | 7.4/10 | 21 |

#### Asset Inventory

| Feature | Freshservice | LogMeIn Central | 
|---|---|---|
| **Hardware Asset Inventory** | Not enough data | 7.8 (13 reviews) | 
| **Software Asset Inventory** | Not enough data | 7.2 (10 reviews) | 
| **Cloud Asset Inventory** | Not enough data | Not enough data | 
| **Mobile Asset Inventory** | Not enough data | 6.0 (5 reviews) | 
| **Asset Discovery** | Not enough data | 6.8 (10 reviews) | 

#### Generative AI

| Feature | Freshservice | LogMeIn Central | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Generation** | Not enough data | Not enough data | 

#### Agentic AI - IT Asset Management

| Feature | Freshservice | LogMeIn Central | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Management

| Feature | Freshservice | LogMeIn Central | 
|---|---|---|
| **Central Dashboard** | Not enough data | 8.4 (18 reviews) | 
| **Asset Policy Management** | Not enough data | 7.7 (14 reviews) | 
| **Risk Management** | Not enough data | 7.3 (10 reviews) | 
| **Integrations** | Not enough data | 7.6 (7 reviews) | 

### Antivirus

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **LogMeIn Central** | N/A | N/A |

#### Generative AI

| Feature | Freshservice | LogMeIn Central | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 6.9/10 | 153 |
| **LogMeIn Central** | N/A | N/A |

#### Generative AI

| Feature | Freshservice | LogMeIn Central | 
|---|---|---|
| **AI Text Summarization** | 7.2 (76 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | Freshservice | LogMeIn Central | 
|---|---|---|
| **Knowledge Base** | 8.4 (140 reviews) | Not enough data | 
| **Searchable Articles** | 8.7 (134 reviews) | Not enough data | 
| **Community Forums** | 7.1 (113 reviews) | Not enough data | 
| **Mobile Optimization** | 7.6 (115 reviews) | Not enough data | 
| **Personalization** | 8.2 (134 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | Freshservice | LogMeIn Central | 
|---|---|---|
| **Branding** | 8.5 (135 reviews) | Not enough data | 
| **Automation** | 8.7 (140 reviews) | Not enough data | 
| **Artificial Intelligence** | 7.1 (108 reviews) | Not enough data | 
| **Integrations** | 8.1 (130 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Freshservice | LogMeIn Central | 
|---|---|---|
| **Autonomous Task Execution** | 6.0 (5 reviews) | Not enough data | 
| **Multi-step Planning** | 5.3 (5 reviews) | Not enough data | 
| **Cross-system Integration** | 5.3 (5 reviews) | Not enough data | 
| **Adaptive Learning** | 5.3 (5 reviews) | Not enough data | 
| **Natural Language Interaction** | 5.3 (5 reviews) | Not enough data | 
| **Proactive Assistance** | 5.0 (5 reviews) | Not enough data | 
| **Decision Making** | 5.3 (5 reviews) | Not enough data | 

### Endpoint Management

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **LogMeIn Central** | N/A | N/A |

#### Generative AI

| Feature | Freshservice | LogMeIn Central | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### IT Alerting

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 7.1/10 | 70 |
| **LogMeIn Central** | N/A | N/A |

#### Generative AI

| Feature | Freshservice | LogMeIn Central | 
|---|---|---|
| **AI Text Generation** | 7.7 (70 reviews) | Not enough data | 

#### Agentic AI - IT Alerting

| Feature | Freshservice | LogMeIn Central | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | 7.0 (5 reviews) | Not enough data | 
| **Cross-system Integration** | 7.0 (5 reviews) | Not enough data | 
| **Adaptive Learning** | 7.0 (5 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | 7.0 (5 reviews) | Not enough data | 
| **Decision Making** | 7.0 (5 reviews) | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 8.0/10 | 844 |
| **LogMeIn Central** | N/A | N/A |

#### Incident Management

| Feature | Freshservice | LogMeIn Central | 
|---|---|---|
| **Automate Ticket Routing** | 9.1 (737 reviews) | Not enough data | 
| **Ticket Prioritization** | 8.9 (737 reviews) | Not enough data | 
| **Ticket Notifications** | 9.0 (796 reviews) | Not enough data | 
| **Knowledge Base** | 8.6 (729 reviews) | Not enough data | 
| **Knowledge Base/Ticket Integration** | 8.6 (695 reviews) | Not enough data | 

#### Reporting

| Feature | Freshservice | LogMeIn Central | 
|---|---|---|
| **Dashboards** | 8.6 (775 reviews) | Not enough data | 
| **Time Tracking** | 8.2 (639 reviews) | Not enough data | 
| **Surveys** | 8.2 (615 reviews) | Not enough data | 

#### Access & Usability

| Feature | Freshservice | LogMeIn Central | 
|---|---|---|
| **Mobile** | 8.4 (701 reviews) | Not enough data | 
| **Self Service** | 8.9 (728 reviews) | Not enough data | 
| **Active Directory** | 8.5 (550 reviews) | Not enough data | 
| **Multi-Channel Access** | 8.6 (562 reviews) | Not enough data | 

#### Agentic AI - Service Desk

| Feature | Freshservice | LogMeIn Central | 
|---|---|---|
| **Autonomous Task Execution** | 7.1 (8 reviews) | Not enough data | 
| **Multi-step Planning** | 6.7 (8 reviews) | Not enough data | 
| **Cross-system Integration** | 7.1 (8 reviews) | Not enough data | 
| **Adaptive Learning** | 7.0 (9 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.1 (8 reviews) | Not enough data | 
| **Proactive Assistance** | 6.7 (8 reviews) | Not enough data | 
| **Decision Making** | 6.7 (8 reviews) | Not enough data | 

### Endpoint Protection

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **LogMeIn Central** | N/A | N/A |

#### System Control

| Feature | Freshservice | LogMeIn Central | 
|---|---|---|
| **Device Control** | Not enough data | Not enough data | 
| **Web Control** | Not enough data | Not enough data | 
| **Application Control** | Not enough data | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | 
| **System Isolation** | Not enough data | Not enough data | 

#### Vulnerability Prevention

| Feature | Freshservice | LogMeIn Central | 
|---|---|---|
| **Endpoint Intelligence** | Not enough data | Not enough data | 
| **Firewall** | Not enough data | Not enough data | 
| **Malware Detection** | Not enough data | Not enough data | 

#### Security Management

| Feature | Freshservice | LogMeIn Central | 
|---|---|---|
| **Incident Reports** | Not enough data | Not enough data | 
| **Security Validation** | Not enough data | Not enough data | 
| **Compliance ** | Not enough data | Not enough data | 

### Enterprise IT Management

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 8.2/10 | 364 |
| **LogMeIn Central** | N/A | N/A |

#### Analysis

| Feature | Freshservice | LogMeIn Central | 
|---|---|---|
| **Threat Detection** | 7.5 (173 reviews) | Not enough data | 

#### Platform

| Feature | Freshservice | LogMeIn Central | 
|---|---|---|
| **Unified Communications Platform** | 8.3 (232 reviews) | Not enough data | 
| **Remote Access** | 8.2 (212 reviews) | Not enough data | 
| **ITIL Policy Compliance** | 8.7 (255 reviews) | Not enough data | 
| **Asset Tracking** | 8.4 (283 reviews) | Not enough data | 
| **IT Knowledge Management** | 8.7 (315 reviews) | Not enough data | 

#### Security

| Feature | Freshservice | LogMeIn Central | 
|---|---|---|
| **Endpoint Protection** | 7.8 (178 reviews) | Not enough data | 
| **Patch Management** | 7.0 (107 reviews) | Not enough data | 
| **Disaster Recovery** | 7.5 (166 reviews) | Not enough data | 
| **Service Management** | 8.9 (283 reviews) | Not enough data | 
| **Workflow Management** | 8.8 (286 reviews) | Not enough data | 

#### Agentic AI - Enterprise IT Management

| Feature | Freshservice | LogMeIn Central | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Remote Desktop

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **LogMeIn Central** | 8.2/10 | 9 |

#### Administration

| Feature | Freshservice | LogMeIn Central | 
|---|---|---|
| **Usage Information** | Not enough data | 8.3 (6 reviews) | 
| **Integrations** | Not enough data | Not enough data | 
| **Diagnostics** | Not enough data | 7.5 (6 reviews) | 
| **Session Recording** | Not enough data | 6.7 (5 reviews) | 
| **Session Transfer** | Not enough data | 8.0 (5 reviews) | 
| **Unattended Access** | Not enough data | 9.8 (7 reviews) | 
| **File Sharing** | Not enough data | 8.3 (6 reviews) | 

#### Platform

| Feature | Freshservice | LogMeIn Central | 
|---|---|---|
| **Cross-Platform Access** | Not enough data | 8.6 (6 reviews) | 
| **Mobile Device Access** | Not enough data | 9.3 (5 reviews) | 
| **Applications Management** | Not enough data | 6.7 (5 reviews) | 
| **Remote Device Control** | Not enough data | 9.8 (7 reviews) | 

#### Security

| Feature | Freshservice | LogMeIn Central | 
|---|---|---|
| **Remote Wipe** | Not enough data | Not enough data | 
| **Device Management** | Not enough data | Not enough data | 
| **Device Enrollment** | Not enough data | 7.0 (5 reviews) | 

---
## Categories
**Shared Categories (1):** [IT Asset Management Software](https://www.g2.com/categories/it-asset-management)

**Unique to Freshservice (8):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [IT Alerting Software](https://www.g2.com/categories/it-alerting), [Incident Management Software](https://www.g2.com/categories/incident-management), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management), [Configuration Management Tools](https://www.g2.com/categories/configuration-management), [Service Desk Software](https://www.g2.com/categories/service-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Help Desk Software](https://www.g2.com/categories/help-desk)

**Unique to LogMeIn Central (5):** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm), [Patch Management Software](https://www.g2.com/categories/patch-management), [Endpoint Management Software](https://www.g2.com/categories/endpoint-management), [Antivirus Software](https://www.g2.com/categories/antivirus), [Remote Desktop Software](https://www.g2.com/categories/remote-desktop)


---
## Reviewer Demographics

### By Company Size

| Segment | Freshservice | LogMeIn Central | 
|---|---|---|
| **Small-Business** | 17.6% | 51.3% | 
| **Mid-Market** | 61.9% | 38.2% | 
| **Enterprise** | 20.5% | 10.6% | 

### By Industry

#### Freshservice

- **Information Technology and Services:** 19.8%
- **Computer Software:** 5.5%
- **Construction:** 4.5%
- **Financial Services:** 3.5%
- **Education Management:** 3.5%
- **Hospital & Health Care:** 3.5%
- **Retail:** 3.1%
- **Computer & Network Security:** 2.6%
- **Non-Profit Organization Management:** 2.4%
- **Marketing and Advertising:** 2.0%
- **Other:** 49.7%

#### LogMeIn Central

- **Information Technology and Services:** 20.2%
- **Computer Software:** 7.4%
- **Hospital & Health Care:** 3.9%
- **Financial Services:** 3.9%
- **Retail:** 3.4%
- **Construction:** 2.5%
- **Computer Networking:** 2.5%
- **Legal Services:** 2.5%
- **Law Practice:** 2.5%
- **Hospitality:** 2.5%
- **Other:** 48.8%

---
## Alternatives

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### Alternatives to LogMeIn Central

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- [Citrix DaaS](https://www.g2.com/products/citrix-citrix-daas/reviews) — 4.1/5 stars (546 reviews)
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---
## Top Discussions

### Freshservice

- Title: [How has your experience been with Freshservice support?](https://www.g2.com/discussions/how-has-your-experience-been-with-freshservice-support) — 12 comments, 1 upvote
  > **Top comment:** "So far, great.  I've only worked with them twice, but both times the answer came back within 24 hours."
- Title: [What is Freshservice used for?](https://www.g2.com/discussions/what-is-freshservice-used-for) — 3 comments, 1 upvote
  > **Top comment:** "We use it as a ticketing tool that helps us manage requests and assign them to specified employees for resolution. It also helps us track our service..."
- Title: [Whats the best way to populate our inventory?](https://www.g2.com/discussions/whats-the-best-way-to-populate-our-inventory) — 3 comments, 1 upvote
  > **Top comment:** "Hello, honestly that was the only thing I had issue with Fresh Service, there are different ways to do inventory on it, but none are perfect.
Option 1 using..."
- Title: [will you have an on premise solution?](https://www.g2.com/discussions/26729-will-you-have-an-on-premise-solution) — 2 comments, 1 upvote
  > **Top comment:** "No Sergio, we are purely a SAAS Application. But the Security concerns of On.Prem Apps are 100% resolved in Freshworks Ecosystem. As we are hosted on AWS..."
- Title: [Can we have access to our database to do some development](https://www.g2.com/discussions/24919-can-we-have-access-to-our-database-to-do-some-development) — 2 comments, 1 upvote
  > **Top comment:** "Freshservice definitely has API hooks into the Google environment.  There are also several in-app ways to create automation but you may not be able to modify..."

### LogMeIn Central

- Title: [Best way to contact support?](https://www.g2.com/discussions/27505-best-way-to-contact-support) — 1 comment
  > **Top comment:** "Have you tried their customer service number?  866-478-1805"

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/freshservice-vs-logmein-central)