Compare Freshservice and Kaseya VSA 
At a Glance
Market Segments
Mid-Market (62.2% of reviews)
Small-Business (51.9% of reviews)
Entry-Level Pricing
$19.00
standard
Freshservice
Star Rating
(1,314)4.6 out of 5
Market Segments
Mid-Market (62.2% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00
Free Trial is available
Browse all 3 pricing plansKaseya VSA
Star Rating
(322)4.1 out of 5
Market Segments
Small-Business (51.9% of reviews)
Pros & Cons
Entry-Level Pricing
standard
Free Trial is available
Learn more about Kaseya VSASummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshservice excels in user satisfaction, boasting a significantly higher overall score compared to Kaseya VSA. Users appreciate its intuitive interface and the ability to streamline support processes, making it a preferred choice for many organizations.
- According to verified reviews, Freshservice has a much larger volume of feedback, with over 1,200 reviews compared to Kaseya VSA's 309. This suggests that Freshservice's features and performance are consistently validated by a broader user base, enhancing its credibility.
- Users say that Freshservice's implementation process is notably smoother, with many highlighting its modern tools that simplify ticket management. In contrast, Kaseya VSA has faced some criticism regarding its setup, with users mentioning configuration challenges.
- Reviewers mention that Freshservice offers a wide range of features that support multiple departments beyond IT, which has been beneficial for organizations looking to consolidate their tools. Kaseya VSA, while effective for small businesses, may not provide the same level of versatility.
- Users appreciate Kaseya VSA's robust remote management tools, noting that they work as expected and provide a phenomenal support experience. However, Freshservice's overall support quality is rated higher, with users praising its responsiveness and helpfulness.
- According to recent feedback, Freshservice's ability to customize its functionalities has been a game-changer for many users, allowing them to tailor the platform to their specific needs. Kaseya VSA, while effective, may not offer the same level of customization, which could limit its appeal for some users.
Pricing
Entry-Level Pricing
Freshservice
STARTER
$19.00
For getting started
- Incident Management
- Knowledge Base
- Self Service Portal
Kaseya VSA
Kaseya VSA Pricing
standard
Full featured solution for IT departments and MSPs.
- Discover, Audit, Inventory, Monitor - Clients, Servers & Networks
- Remote Control
- Patch Management
Free Trial
Freshservice
Free Trial is available
Kaseya VSA
Free Trial is available
Ratings
Meets Requirements
8.9
1,172
8.4
254
Ease of Use
9.2
1,175
7.7
262
Ease of Setup
8.8
959
7.3
217
Ease of Admin
9.0
959
7.9
216
Quality of Support
9.0
1,132
7.4
243
Has the product been a good partner in doing business?
9.1
934
7.8
208
Product Direction (% positive)
9.5
1,159
7.4
255
Features by Category
Administration
8.6
321
|
Verified
Not enough data
8.4
345
|
Verified
Not enough data
8.4
373
|
Verified
Not enough data
Service Desk
9.4
403
|
Verified
Not enough data
9.1
376
|
Verified
Not enough data
8.8
369
|
Verified
Not enough data
Management
8.5
312
|
Verified
Not enough data
8.9
318
|
Verified
Not enough data
8.8
282
|
Verified
Not enough data
8.5
286
|
Verified
Not enough data
8.1
229
|
Verified
Not enough data
Functionality
9.4
334
|
Verified
Not enough data
8.7
270
|
Verified
Not enough data
8.7
267
|
Verified
Not enough data
8.8
303
|
Verified
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
7.9
8
Not enough data
6.9
8
Not enough data
7.9
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
8.1
9
Not enough data
8.0
9
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
Not enough data
8.3
121
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring and Management
Not enough data
8.6
118
|
Verified
Not enough data
7.8
113
Not enough data
7.7
114
|
Verified
Not enough data
8.1
117
|
Verified
Not enough data
Not enough data
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
Not enough data
Service Management
Not enough data
8.5
119
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
8.3
268
|
Verified
Not enough data
8.6
304
|
Verified
Not enough data
8.8
321
|
Verified
Not enough data
6.1
26
Not enough data
Management Tools
9.0
342
|
Verified
Not enough data
8.9
332
Not enough data
8.5
296
|
Verified
Not enough data
Generative AI
7.8
137
Not enough data
7.8
136
Not enough data
Agentic AI - Incident Management
5.6
6
Not enough data
5.6
6
Not enough data
5.8
6
Not enough data
7.0
5
Not enough data
6.3
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Asset Inventory
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
8.7
105
Not enough data
8.0
100
Not enough data
7.8
90
Not enough data
8.6
106
Not enough data
8.2
94
Not enough data
7.8
99
Maintenance
Not enough data
8.7
102
Not enough data
7.1
84
Communication
Not enough data
7.3
93
Not enough data
5.4
79
Not enough data
5.6
78
Not enough data
6.6
77
Security
Not enough data
7.4
81
Not enough data
7.7
88
Device Support
Not enough data
6.1
82
Not enough data
7.6
94
Not enough data
7.5
93
Performance
Not enough data
7.8
96
Generative AI
7.2
76
Not enough data
Self-Service Experience
8.4
138
Not enough data
8.7
133
Not enough data
7.1
113
Not enough data
7.6
115
Not enough data
8.2
134
Not enough data
Self-Service Platform
8.5
135
Not enough data
8.7
139
Not enough data
7.1
108
Not enough data
8.1
130
Not enough data
Agentic AI - Customer Self-Service
6.0
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.0
5
Not enough data
5.3
5
Not enough data
Generative AI
7.7
70
Not enough data
Agentic AI - IT Alerting
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Incident Management
9.1
737
7.9
58
8.9
740
8.0
57
9.0
794
8.0
60
8.6
730
7.3
59
8.6
694
7.6
54
Reporting
8.6
775
7.3
68
8.2
638
6.8
55
8.2
617
6.5
50
Access & Usability
8.4
703
6.5
53
8.9
726
7.6
55
8.5
551
7.9
57
8.7
563
8.0
49
Agentic AI - Service Desk
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
6.7
8
Not enough data
Analysis
7.6
175
7.3
86
Platform
8.3
231
7.1
80
8.2
214
8.4
123
8.7
257
7.8
85
8.4
285
8.3
112
8.7
317
7.6
94
Security
7.8
180
7.8
97
7.0
109
8.2
120
7.5
168
Feature Not Available
8.9
285
8.0
104
8.8
288
7.6
94
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshservice and Kaseya VSA are categorized as Enterprise IT Management and Service Desk
Unique Categories
Freshservice is categorized as IT Service Management (ITSM) Tools, IT Asset Management, IT Alerting, Incident Management, Customer Self-Service, and Configuration Management
Kaseya VSA is categorized as Remote Monitoring & Management (RMM), Remote Support, and Patch Management
Reviews
Reviewers' Company Size
Freshservice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Kaseya VSA
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.7%
Computer Software
5.6%
Construction
4.4%
Education Management
3.6%
Hospital & Health Care
3.5%
Other
63.3%
Information Technology and Services
37.0%
Computer & Network Security
9.4%
Primary/Secondary Education
2.6%
Computer Networking
2.6%
Financial Services
2.3%
Other
46.1%
Alternatives
Discussions
How has your experience been with Freshservice support?
12 Comments
DM
I have interacted with them a number of times. Often they respond within the hour. They are always helpful and available to get onto zoom sessions to explain...Read more
Whats the best way to populate our inventory?
3 Comments
PB
Deploying the Freshservice Discovery Agent via GPO did the trick for...Read more
What is Freshservice used for?
3 Comments
JR
<p>IT Service Management aligned with ITIL4 framework. From ticketing system to project management, Fresh Service it's a global solution perfect for managing...Read more
What does Kaseya do?
1 Comment
Official Response from Kaseya VSA
Kaseya provides cloud-based IT management and security software that enables IT organizations and Managed Service Providers (MSPs) to deliver high-quality IT...Read more
Does VSA integrate with any other related providers?
1 Comment
Official Response from Kaseya VSA
VSA has various integrations with other providers to help you tie together your IT infrastructure. Kaseya offers a full suite of IT solutions through their...Read more
Where is Kaseya located?
1 Comment
Official Response from Kaseya VSA
Kaseya is headquartered in Dublin, Ireland and has a presence in over 20 countries. Our U.S. headquarters is in Waltham, Massachusetts. Visit the Contact Us...Read more
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