Compare Freshservice and Kaseya BMS 
At a Glance
Market Segments
Mid-Market (62.2% of reviews)
Small-Business (77.5% of reviews)
Entry-Level Pricing
$19.00
No pricing available
Freshservice
Star Rating
(1,316)4.6 out of 5
Market Segments
Mid-Market (62.2% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00
Free Trial is available
Browse all 3 pricing plansKaseya BMS
Star Rating
(41)4.3 out of 5
Market Segments
Small-Business (77.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Kaseya BMSSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshservice excels in user satisfaction, boasting a significantly higher overall score compared to Kaseya BMS. Users appreciate its intuitive interface and the ability to streamline customer support processes, making it a preferred choice for many organizations.
- According to verified reviews, Freshservice is praised for its wide range of features that allow users to consolidate multiple applications into a single platform. This versatility is particularly beneficial for organizations looking to support various departments beyond just IT.
- Users say that Freshservice offers a smoother implementation experience, with many highlighting the intuitive onboarding wizard that simplifies the setup process. In contrast, Kaseya BMS has received feedback indicating that its setup can be more challenging, which may lead to delays in getting started.
- Reviewers mention that Freshservice provides exceptional support quality, with many users noting the responsiveness and helpfulness of the support team. Kaseya BMS, while having useful integrated tools, has received lower ratings in support quality, indicating room for improvement in this area.
- G2 reviewers highlight Freshservice's strong performance in areas like ticketing and incident reporting, with users noting its effectiveness in managing support tickets efficiently. Kaseya BMS also performs well in ticketing but lacks the same level of user satisfaction in other critical areas like reporting and analytics.
- According to recent user feedback, Freshservice's ability to adapt and customize workflows is a standout feature, allowing organizations to tailor the platform to their specific needs. Kaseya BMS, while offering a powerful suite of management tools, may not provide the same level of flexibility, which could be a drawback for some users.
Pricing
Entry-Level Pricing
Freshservice
STARTER
$19.00
For getting started
- Incident Management
- Knowledge Base
- Self Service Portal
Kaseya BMS
No pricing availableFree Trial
Freshservice
Free Trial is available
Kaseya BMS
No trial information availableRatings
Meets Requirements
8.9
1,172
8.6
25
Ease of Use
9.2
1,175
8.4
28
Ease of Setup
8.8
959
8.1
23
Ease of Admin
9.0
959
8.5
20
Quality of Support
9.0
1,132
7.8
26
Has the product been a good partner in doing business?
9.1
934
8.0
19
Product Direction (% positive)
9.5
1,159
7.2
25
Features by Category
Administration
8.6
321
|
Verified
7.8
10
|
Verified
8.4
345
|
Verified
8.0
9
|
Verified
8.4
373
|
Verified
7.4
9
|
Verified
Service Desk
9.4
403
|
Verified
9.3
10
|
Verified
9.1
376
|
Verified
8.7
10
|
Verified
8.8
369
|
Verified
9.2
10
|
Verified
Management
8.5
312
|
Verified
7.4
9
|
Verified
8.9
318
|
Verified
9.3
9
|
Verified
8.8
282
|
Verified
9.1
9
|
Verified
8.5
286
|
Verified
8.5
10
|
Verified
8.1
229
|
Verified
7.8
9
Functionality
9.4
334
|
Verified
9.4
8
|
Verified
8.7
270
|
Verified
8.3
9
8.7
267
|
Verified
8.1
9
|
Verified
8.8
303
|
Verified
8.3
8
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
7.9
8
Not enough data
6.9
8
Not enough data
7.9
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
8.1
9
Not enough data
8.0
9
Not enough data
Monitoring
8.3
268
|
Verified
Not enough data
8.6
304
|
Verified
Not enough data
8.8
321
|
Verified
Not enough data
6.1
26
Not enough data
Management Tools
9.0
342
|
Verified
Not enough data
8.9
332
Not enough data
8.5
296
|
Verified
Not enough data
Generative AI
7.8
137
Not enough data
7.8
136
Not enough data
Agentic AI - Incident Management
5.6
6
Not enough data
5.6
6
Not enough data
5.8
6
Not enough data
7.0
5
Not enough data
6.3
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Asset Inventory
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.2
76
Not enough data
Self-Service Experience
8.4
138
Not enough data
8.7
133
Not enough data
7.1
113
Not enough data
7.6
115
Not enough data
8.2
134
Not enough data
Self-Service Platform
8.5
135
Not enough data
8.7
139
Not enough data
7.1
108
Not enough data
8.1
130
Not enough data
Agentic AI - Customer Self-Service
6.0
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.0
5
Not enough data
5.3
5
Not enough data
Generative AI
7.7
70
Not enough data
Agentic AI - IT Alerting
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Incident Management
9.1
737
Not enough data
8.9
740
Not enough data
9.0
794
Not enough data
8.6
730
Not enough data
8.6
694
Not enough data
Reporting
8.6
775
Not enough data
8.2
638
Not enough data
8.2
617
Not enough data
Access & Usability
8.4
703
Not enough data
8.9
726
Not enough data
8.5
551
Not enough data
8.7
563
Not enough data
Agentic AI - Service Desk
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
6.7
8
Not enough data
Analysis
7.6
175
Not enough data
Platform
8.3
231
Not enough data
8.2
214
Not enough data
8.7
257
Not enough data
8.4
285
Not enough data
8.7
317
Not enough data
Security
7.8
180
Not enough data
7.0
109
Not enough data
7.5
168
Not enough data
8.9
285
Not enough data
8.8
288
Not enough data
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshservice and Kaseya BMS are categorized as IT Service Management (ITSM) Tools
Unique Categories
Freshservice is categorized as IT Asset Management, IT Alerting, Incident Management, Enterprise IT Management, Service Desk, Customer Self-Service, and Configuration Management
Kaseya BMS has no unique categories
Reviews
Reviewers' Company Size
Freshservice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Kaseya BMS
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.7%
Computer Software
5.6%
Construction
4.4%
Education Management
3.6%
Hospital & Health Care
3.5%
Other
63.3%
Information Technology and Services
60.0%
Computer & Network Security
12.5%
Farming
7.5%
Computer Networking
7.5%
Security and Investigations
2.5%
Other
10.0%
Alternatives
Discussions
How has your experience been with Freshservice support?
12 Comments
DM
I have interacted with them a number of times. Often they respond within the hour. They are always helpful and available to get onto zoom sessions to explain...Read more
Whats the best way to populate our inventory?
3 Comments
PB
Deploying the Freshservice Discovery Agent via GPO did the trick for...Read more
What is Freshservice used for?
3 Comments
JR
<p>IT Service Management aligned with ITIL4 framework. From ticketing system to project management, Fresh Service it's a global solution perfect for managing...Read more
What is Kaseya Business Management Solution (BMS)?
1 Comment
Official Response from Kaseya BMS
Kaseya BMS is a next-generation business management solution that was built specifically to help MSPs spend more time selling and delivering services, and...Read more
Does BMS integrate with other Kaseya products?
1 Comment
Official Response from Kaseya BMS
BMS was built to integrate with the Kaseya VSA platform so that ticketing, SLAs, and other key metrics can be shared between the two systems. Read more
Is BMS in the could or on-premise?
1 Comment
Official Response from Kaseya BMS
At the moment, BMS is a cloud solution only - so you'll need connectivity to use the platform. We don't have an on-premise version available at this time,...Read more
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