# Freshservice vs Ivanti Neurons for ITAM Comparison --- ## AI Generated Summary - **G2 reviewers report** that Freshservice excels in user experience, with many praising its **intuitive interface** and **powerful automation features**. Users appreciate how the auto-assignment feature streamlines ticket management, making it easier to keep track of issues. - **According to verified reviews** , Ivanti Neurons for ITAM is recognized for its comprehensive asset management capabilities, serving as a **central hub for managing various assets** like computers and licenses. Users find its **network discovery and license management** features particularly useful. - **Reviewers mention** that Freshservice has a significantly quicker implementation process, with many users noting that the **initial setup is straightforward** compared to other tools like ServiceNow. This ease of setup contributes to a smoother onboarding experience. - **Users say** that while Ivanti Neurons for ITAM is well-suited for small to medium-sized businesses, it may not be as robust in terms of user support and ease of use, with some finding the navigation less intuitive compared to Freshservice. - **G2 reviewers highlight** that Freshservice maintains a high level of customer satisfaction, reflected in its strong ratings for **quality of support** and **ease of administration**. Users feel well-supported and find the platform reliable for daily operations. - **According to recent feedback** , Ivanti Neurons for ITAM offers valuable features like **background application deployment** , which allows users to install applications without interrupting device usage. However, some users feel that it lacks the same level of **automation and ticketing efficiency** that Freshservice provides. | | Freshservice | Ivanti Neurons for ITAM | |---|---|---| | **Star Rating** | 4.6 out of 5 | 4.3 out of 5 | | **Total Reviews** | 1,343 | 32 | | **Largest Market Segment** | Mid-Market (61.8% of reviews) | Enterprise (50.0% of reviews) | | **Entry Level Price** | $19.00 | No pricing available | --- ## Top Pros & Cons ### Freshservice Pros: - Ease of Use (158 reviews) - Features (89 reviews) Cons: - Missing Features (54 reviews) - Limited Features (42 reviews) ### Ivanti Neurons for ITAM Pros: - Asset Management (1 reviews) Cons: - Technical Issues (1 reviews) --- ## Ratings Comparison | Rating | Freshservice | Ivanti Neurons for ITAM | |---|---|---| | **Meets Requirements** | 8.9 (1189 reviews) | 8.6 (22 reviews) | | **Ease of Use** | 9.2 (1194 reviews) | 8.0 (22 reviews) | | **Ease of Setup** | 8.8 (979 reviews) | 7.6 (13 reviews) | | **Ease of Admin** | 9.0 (962 reviews) | 8.3 (13 reviews) | | **Quality of Support** | 9.0 (1149 reviews) | 8.3 (23 reviews) | | **Has the product been a good partner in doing business?** | 9.1 (937 reviews) | 8.8 (13 reviews) | | **Product Direction (% positive)** | 9.5 (1171 reviews) | 8.4 (22 reviews) | --- ## Pricing ### Freshservice #### Entry-Level Pricing Plan: STARTER Price: $19.00 Description: For getting started Key Features: - Incident Management - Knowledge Base - Self Service Portal [Browse all 3 editions](https://www.g2.com/products/freshservice/pricing) #### Free Trial Yes ### Ivanti Neurons for ITAM #### Entry-Level Pricing No pricing available #### Free Trial No information available --- ## Features Comparison By Category ### Help Desk | Product | Score | Reviews | |---|---|---| | **Freshservice** | N/A | N/A | | **Ivanti Neurons for ITAM** | N/A | N/A | #### Ticket and Case Management | Feature | Freshservice | Ivanti Neurons for ITAM | |---|---|---| | **Ticket creation user experience** | Not enough data | Not enough data | | **Ticket response user experience** | Not enough data | Not enough data | | **Workflow** | Not enough data | Not enough data | | **Response Automation** | Not enough data | Not enough data | | **SLA Management** | Not enough data | Not enough data | | **Attachments/Screencasts** | Not enough data | Not enough data | | **Ticket Collaboration** | Not enough data | Not enough data | | **Customer and Contacts Database** | Not enough data | Not enough data | #### Generative AI | Feature | Freshservice | Ivanti Neurons for ITAM | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | #### Agentic AI - Help Desk | Feature | Freshservice | Ivanti Neurons for ITAM | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | #### Communication Channels | Feature | Freshservice | Ivanti Neurons for ITAM | |---|---|---| | **Customer Portal** | Not enough data | Not enough data | | **Email to Case** | Not enough data | Not enough data | | **Chat/Live Support** | Not enough data | Not enough data | | **Social Integration** | Not enough data | Not enough data | | **Voice** | Not enough data | Not enough data | #### Platform | Feature | Freshservice | Ivanti Neurons for ITAM | |---|---|---| | **Mobile User Support** | Not enough data | Not enough data | | **Customization ** | Not enough data | Not enough data | | **User, Role, and Access Management** | Not enough data | Not enough data | | **Integration** | Not enough data | Not enough data | | **Reporting** | Not enough data | Not enough data | | **Dashboards** | Not enough data | Not enough data | ### IT Service Management (ITSM) Tools | Product | Score | Reviews | |---|---|---| | **Freshservice** | 8.4/10 | 452 | | **Ivanti Neurons for ITAM** | N/A | N/A | #### Administration | Feature | Freshservice | Ivanti Neurons for ITAM | |---|---|---| | **Change Management** | 8.6 (323 reviews) ✓ Verified | Not enough data | | **Asset Management** | 8.4 (351 reviews) ✓ Verified | Not enough data | | **Reports & Analytics** | 8.3 (379 reviews) ✓ Verified | Not enough data | #### Service Desk | Feature | Freshservice | Ivanti Neurons for ITAM | |---|---|---| | **Help Desk** | 9.4 (412 reviews) ✓ Verified | Not enough data | | **Incident Reports** | 9.1 (377 reviews) ✓ Verified | Not enough data | | **Process Workflow** | 8.8 (374 reviews) ✓ Verified | Not enough data | #### Management | Feature | Freshservice | Ivanti Neurons for ITAM | |---|---|---| | **Reporting** | 8.5 (318 reviews) ✓ Verified | Not enough data | | **Administration Console** | 8.9 (320 reviews) ✓ Verified | Not enough data | | **Access Management** | 8.8 (283 reviews) ✓ Verified | Not enough data | | **Asset Management** | 8.5 (291 reviews) ✓ Verified | Not enough data | | **Policy Dictation** | 8.1 (228 reviews) ✓ Verified | Not enough data | #### Functionality | Feature | Freshservice | Ivanti Neurons for ITAM | |---|---|---| | **Ticketing System** | 9.5 (345 reviews) ✓ Verified | Not enough data | | **Performance Logging** | 8.7 (269 reviews) ✓ Verified | Not enough data | | **Alerting** | 8.7 (267 reviews) ✓ Verified | Not enough data | | **Automation** | 8.8 (314 reviews) ✓ Verified | Not enough data | #### Agentic AI - IT Service Management (ITSM) Tools | Feature | Freshservice | Ivanti Neurons for ITAM | |---|---|---| | **Autonomous Task Execution** | 7.9 (8 reviews) | Not enough data | | **Multi-step Planning** | 6.9 (8 reviews) | Not enough data | | **Cross-system Integration** | 8.7 (15 reviews) | Not enough data | | **Adaptive Learning** | 7.4 (7 reviews) | Not enough data | | **Natural Language Interaction** | 7.5 (8 reviews) | Not enough data | | **Proactive Assistance** | 8.1 (9 reviews) | Not enough data | | **Decision Making** | 8.0 (9 reviews) | Not enough data | ### Incident Management | Product | Score | Reviews | |---|---|---| | **Freshservice** | 7.4/10 | 368 | | **Ivanti Neurons for ITAM** | N/A | N/A | #### Monitoring | Feature | Freshservice | Ivanti Neurons for ITAM | |---|---|---| | **Constant Monitoring** | 8.3 (267 reviews) ✓ Verified | Not enough data | | **Timely Alerts** | 8.6 (303 reviews) ✓ Verified | Not enough data | | **TIcket Accuracy** | 8.8 (320 reviews) ✓ Verified | Not enough data | | **AI Monitoring** | 6.1 (26 reviews) | Not enough data | #### Management Tools | Feature | Freshservice | Ivanti Neurons for ITAM | |---|---|---| | **Ticket Assignment** | 9.0 (341 reviews) ✓ Verified | Not enough data | | **Standardization** | 8.9 (331 reviews) | Not enough data | | **Lifecycle Visualization** | 8.5 (295 reviews) ✓ Verified | Not enough data | #### Generative AI | Feature | Freshservice | Ivanti Neurons for ITAM | |---|---|---| | **AI Text Generation** | 7.8 (137 reviews) | Not enough data | | **AI Text Summarization** | 7.8 (136 reviews) | Not enough data | #### Agentic AI - Incident Management | Feature | Freshservice | Ivanti Neurons for ITAM | |---|---|---| | **Autonomous Task Execution** | 5.6 (6 reviews) | Not enough data | | **Multi-step Planning** | 5.6 (6 reviews) | Not enough data | | **Cross-system Integration** | 5.8 (6 reviews) | Not enough data | | **Adaptive Learning** | 7.0 (5 reviews) | Not enough data | | **Natural Language Interaction** | 6.3 (5 reviews) | Not enough data | | **Proactive Assistance** | 7.0 (5 reviews) | Not enough data | | **Decision Making** | 7.0 (5 reviews) | Not enough data | ### IT Asset Management | Product | Score | Reviews | |---|---|---| | **Freshservice** | N/A | N/A | | **Ivanti Neurons for ITAM** | 8.7/10 | 5 | #### Asset Inventory | Feature | Freshservice | Ivanti Neurons for ITAM | |---|---|---| | **Hardware Asset Inventory** | Not enough data | Not enough data | | **Software Asset Inventory** | Not enough data | Not enough data | | **Cloud Asset Inventory** | Not enough data | Not enough data | | **Mobile Asset Inventory** | Not enough data | Not enough data | | **Asset Discovery** | Not enough data | Not enough data | #### Generative AI | Feature | Freshservice | Ivanti Neurons for ITAM | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Generation** | Not enough data | Not enough data | #### Agentic AI - IT Asset Management | Feature | Freshservice | Ivanti Neurons for ITAM | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | #### Management | Feature | Freshservice | Ivanti Neurons for ITAM | |---|---|---| | **Central Dashboard** | Not enough data | 8.7 (5 reviews) | | **Asset Policy Management** | Not enough data | Not enough data | | **Risk Management** | Not enough data | Not enough data | | **Integrations** | Not enough data | Not enough data | ### Customer Self-Service | Product | Score | Reviews | |---|---|---| | **Freshservice** | 6.9/10 | 153 | | **Ivanti Neurons for ITAM** | N/A | N/A | #### Generative AI | Feature | Freshservice | Ivanti Neurons for ITAM | |---|---|---| | **AI Text Summarization** | 7.2 (76 reviews) | Not enough data | #### Self-Service Experience | Feature | Freshservice | Ivanti Neurons for ITAM | |---|---|---| | **Knowledge Base** | 8.4 (140 reviews) | Not enough data | | **Searchable Articles** | 8.7 (134 reviews) | Not enough data | | **Community Forums** | 7.1 (113 reviews) | Not enough data | | **Mobile Optimization** | 7.6 (115 reviews) | Not enough data | | **Personalization** | 8.2 (134 reviews) | Not enough data | #### Self-Service Platform | Feature | Freshservice | Ivanti Neurons for ITAM | |---|---|---| | **Branding** | 8.5 (135 reviews) | Not enough data | | **Automation** | 8.7 (140 reviews) | Not enough data | | **Artificial Intelligence** | 7.1 (108 reviews) | Not enough data | | **Integrations** | 8.1 (130 reviews) | Not enough data | #### Agentic AI - Customer Self-Service | Feature | Freshservice | Ivanti Neurons for ITAM | |---|---|---| | **Autonomous Task Execution** | 6.0 (5 reviews) | Not enough data | | **Multi-step Planning** | 5.3 (5 reviews) | Not enough data | | **Cross-system Integration** | 5.3 (5 reviews) | Not enough data | | **Adaptive Learning** | 5.3 (5 reviews) | Not enough data | | **Natural Language Interaction** | 5.3 (5 reviews) | Not enough data | | **Proactive Assistance** | 5.0 (5 reviews) | Not enough data | | **Decision Making** | 5.3 (5 reviews) | Not enough data | ### IT Alerting | Product | Score | Reviews | |---|---|---| | **Freshservice** | 7.1/10 | 70 | | **Ivanti Neurons for ITAM** | N/A | N/A | #### Generative AI | Feature | Freshservice | Ivanti Neurons for ITAM | |---|---|---| | **AI Text Generation** | 7.7 (70 reviews) | Not enough data | #### Agentic AI - IT Alerting | Feature | Freshservice | Ivanti Neurons for ITAM | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | 7.0 (5 reviews) | Not enough data | | **Cross-system Integration** | 7.0 (5 reviews) | Not enough data | | **Adaptive Learning** | 7.0 (5 reviews) | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | 7.0 (5 reviews) | Not enough data | | **Decision Making** | 7.0 (5 reviews) | Not enough data | ### Service Desk | Product | Score | Reviews | |---|---|---| | **Freshservice** | 8.0/10 | 844 | | **Ivanti Neurons for ITAM** | N/A | N/A | #### Incident Management | Feature | Freshservice | Ivanti Neurons for ITAM | |---|---|---| | **Automate Ticket Routing** | 9.1 (737 reviews) | Not enough data | | **Ticket Prioritization** | 8.9 (737 reviews) | Not enough data | | **Ticket Notifications** | 9.0 (796 reviews) | Not enough data | | **Knowledge Base** | 8.6 (729 reviews) | Not enough data | | **Knowledge Base/Ticket Integration** | 8.6 (695 reviews) | Not enough data | #### Reporting | Feature | Freshservice | Ivanti Neurons for ITAM | |---|---|---| | **Dashboards** | 8.6 (775 reviews) | Not enough data | | **Time Tracking** | 8.2 (639 reviews) | Not enough data | | **Surveys** | 8.2 (615 reviews) | Not enough data | #### Access & Usability | Feature | Freshservice | Ivanti Neurons for ITAM | |---|---|---| | **Mobile** | 8.4 (701 reviews) | Not enough data | | **Self Service** | 8.9 (728 reviews) | Not enough data | | **Active Directory** | 8.5 (550 reviews) | Not enough data | | **Multi-Channel Access** | 8.6 (562 reviews) | Not enough data | #### Agentic AI - Service Desk | Feature | Freshservice | Ivanti Neurons for ITAM | |---|---|---| | **Autonomous Task Execution** | 7.1 (8 reviews) | Not enough data | | **Multi-step Planning** | 6.7 (8 reviews) | Not enough data | | **Cross-system Integration** | 7.1 (8 reviews) | Not enough data | | **Adaptive Learning** | 7.0 (9 reviews) | Not enough data | | **Natural Language Interaction** | 7.1 (8 reviews) | Not enough data | | **Proactive Assistance** | 6.7 (8 reviews) | Not enough data | | **Decision Making** | 6.7 (8 reviews) | Not enough data | ### Enterprise IT Management | Product | Score | Reviews | |---|---|---| | **Freshservice** | 8.2/10 | 364 | | **Ivanti Neurons for ITAM** | N/A | N/A | #### Analysis | Feature | Freshservice | Ivanti Neurons for ITAM | |---|---|---| | **Threat Detection** | 7.5 (173 reviews) | Not enough data | #### Platform | Feature | Freshservice | Ivanti Neurons for ITAM | |---|---|---| | **Unified Communications Platform** | 8.3 (232 reviews) | Not enough data | | **Remote Access** | 8.2 (212 reviews) | Not enough data | | **ITIL Policy Compliance** | 8.7 (255 reviews) | Not enough data | | **Asset Tracking** | 8.4 (283 reviews) | Not enough data | | **IT Knowledge Management** | 8.7 (315 reviews) | Not enough data | #### Security | Feature | Freshservice | Ivanti Neurons for ITAM | |---|---|---| | **Endpoint Protection** | 7.8 (178 reviews) | Not enough data | | **Patch Management** | 7.0 (107 reviews) | Not enough data | | **Disaster Recovery** | 7.5 (166 reviews) | Not enough data | | **Service Management** | 8.9 (283 reviews) | Not enough data | | **Workflow Management** | 8.8 (286 reviews) | Not enough data | #### Agentic AI - Enterprise IT Management | Feature | Freshservice | Ivanti Neurons for ITAM | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [IT Asset Management Software](https://www.g2.com/categories/it-asset-management) **Unique to Freshservice (8):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [IT Alerting Software](https://www.g2.com/categories/it-alerting), [Incident Management Software](https://www.g2.com/categories/incident-management), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management), [Configuration Management Tools](https://www.g2.com/categories/configuration-management), [Service Desk Software](https://www.g2.com/categories/service-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Help Desk Software](https://www.g2.com/categories/help-desk) --- ## Reviewer Demographics ### By Company Size | Segment | Freshservice | Ivanti Neurons for ITAM | |---|---|---| | **Small-Business** | 17.6% | 6.3% | | **Mid-Market** | 61.8% | 43.8% | | **Enterprise** | 20.6% | 50.0% | ### By Industry #### Freshservice - **Information Technology and Services:** 19.9% - **Computer Software:** 5.5% - **Construction:** 4.5% - **Education Management:** 3.5% - **Hospital & Health Care:** 3.4% - **Financial Services:** 3.4% - **Retail:** 3.1% - **Computer & Network Security:** 2.6% - **Non-Profit Organization Management:** 2.3% - **Marketing and Advertising:** 2.0% - **Other:** 49.8% #### Ivanti Neurons for ITAM - **Information Technology and Services:** 28.1% - **Hospital & Health Care:** 9.4% - **Higher Education:** 9.4% - **Computer Software:** 6.3% - **Construction:** 6.3% - **Aviation & Aerospace:** 3.1% - **Banking:** 3.1% - **Computer Hardware:** 3.1% - **Computer Networking:** 3.1% - **Entertainment:** 3.1% - **Other:** 25.0% --- ## Alternatives ### Alternatives to Freshservice - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews) - [Vivantio](https://www.g2.com/products/vivantio/reviews) — 4.3/5 stars (295 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4987 reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1917 reviews) - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (786 reviews) - [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews) - [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (752 reviews) - [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1240 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (7009 reviews) - [PagerDuty](https://www.g2.com/products/pagerduty/reviews) — 4.5/5 stars (970 reviews) ### Alternatives to Ivanti Neurons for ITAM - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (786 reviews) - [Lansweeper](https://www.g2.com/products/lansweeper/reviews) — 4.4/5 stars (68 reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4103 reviews) - [ServiceNow IT Asset Management](https://www.g2.com/products/servicenow-it-asset-management/reviews) — 4.3/5 stars (497 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4987 reviews) - [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1240 reviews) - [Device42, A Freshworks Company](https://www.g2.com/products/device42-a-freshworks-company/reviews) — 4.7/5 stars (51 reviews) - [Scrut Automation](https://www.g2.com/products/scrut-automation/reviews) — 4.9/5 stars (1313 reviews) - [IT Glue](https://www.g2.com/products/it-glue/reviews) — 4.6/5 stars (715 reviews) - [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (469 reviews) --- ## Top Discussions ### Freshservice - Title: [How has your experience been with Freshservice support?](https://www.g2.com/discussions/how-has-your-experience-been-with-freshservice-support) — 12 comments, 1 upvote > **Top comment:** "So far, great. I've only worked with them twice, but both times the answer came back within 24 hours." - Title: [What is Freshservice used for?](https://www.g2.com/discussions/what-is-freshservice-used-for) — 3 comments, 1 upvote > **Top comment:** "We use it as a ticketing tool that helps us manage requests and assign them to specified employees for resolution. It also helps us track our service..." - Title: [Whats the best way to populate our inventory?](https://www.g2.com/discussions/whats-the-best-way-to-populate-our-inventory) — 3 comments, 1 upvote > **Top comment:** "Hello, honestly that was the only thing I had issue with Fresh Service, there are different ways to do inventory on it, but none are perfect. Option 1 using..." - Title: [will you have an on premise solution?](https://www.g2.com/discussions/26729-will-you-have-an-on-premise-solution) — 2 comments, 1 upvote > **Top comment:** "No Sergio, we are purely a SAAS Application. But the Security concerns of On.Prem Apps are 100% resolved in Freshworks Ecosystem. As we are hosted on AWS..." - Title: [Can we have access to our database to do some development](https://www.g2.com/discussions/24919-can-we-have-access-to-our-database-to-do-some-development) — 2 comments, 1 upvote > **Top comment:** "Freshservice definitely has API hooks into the Google environment. There are also several in-app ways to create automation but you may not be able to modify..." ### Ivanti Neurons for ITAM No discussions available for this product. --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/freshservice-vs-ivanti-neurons-for-itam)