# Freshservice vs Ivanti Neurons for ITAM Comparison --- ## AI Generated Summary - **G2 reviewers report** that Freshservice excels in user experience, with many praising its **high level of customization**. Users appreciate the ability to configure and personalize almost everything, making it easier to tailor the platform to their specific needs. - **According to verified reviews** , Freshservice stands out for its **intuitive interface** and ease of use. Reviewers highlight that the automation features significantly assist with daily tasks, and the reporting tools are noted for their user-friendly design, allowing for easy generation of key metrics. - **Users say** that Ivanti Neurons for ITAM provides a comprehensive workspace for managing various assets, which is particularly beneficial for small and medium-sized businesses. The **network discovery** and **license management** features are frequently mentioned as handy tools that enhance asset management. - **Reviewers mention** that while Ivanti Neurons for ITAM has a straightforward navigation system, it may not be as flexible as Freshservice. Some users feel that it lacks the same level of customization options, which can limit its adaptability to unique business processes. - **G2 reviewers highlight** that Freshservice has a quicker implementation process, with many users noting the **intuitive onboarding wizard** that simplifies setup. This contrasts with Ivanti Neurons for ITAM, where some users have reported challenges during the setup phase. - **According to recent feedback** , Freshservice is recognized for its robust support and admin dashboards, which offer significant flexibility and custom workflow options. In comparison, while Ivanti Neurons for ITAM does provide useful features, some users feel that its support could be improved to match the level of assistance offered by Freshservice. | | Freshservice | Ivanti Neurons for ITAM | |---|---|---| | **Star Rating** | 4.6 out of 5 | 4.3 out of 5 | | **Total Reviews** | 1,344 | 32 | | **Largest Market Segment** | Mid-Market (61.8% of reviews) | Enterprise (50.0% of reviews) | | **Entry Level Price** | $19.00 | No pricing available | --- ## Top Pros & Cons ### Freshservice Pros: - Ease of Use (158 reviews) - Features (89 reviews) Cons: - Missing Features (54 reviews) - Limited Features (42 reviews) ### Ivanti Neurons for ITAM Pros: - Asset Management (1 reviews) Cons: - Technical Issues (1 reviews) --- ## Ratings Comparison | Rating | Freshservice | Ivanti Neurons for ITAM | |---|---|---| | **Meets Requirements** | 8.9 (1190 reviews) | 8.6 (22 reviews) | | **Ease of Use** | 9.2 (1195 reviews) | 8.0 (22 reviews) | | **Ease of Setup** | 8.8 (980 reviews) | 7.6 (13 reviews) | | **Ease of Admin** | 9.0 (963 reviews) | 8.3 (13 reviews) | | **Quality of Support** | 9.0 (1150 reviews) | 8.3 (23 reviews) | | **Has the product been a good partner in doing business?** | 9.1 (938 reviews) | 8.8 (13 reviews) | | **Product Direction (% positive)** | 9.5 (1172 reviews) | 8.4 (22 reviews) | --- ## Pricing ### Freshservice #### Entry-Level Pricing Plan: STARTER Price: $19.00 Description: For getting started Key Features: - Incident Management - Knowledge Base - Self Service Portal [Browse all 3 editions](https://www.g2.com/products/freshservice/pricing) #### Free Trial Yes ### Ivanti Neurons for ITAM #### Entry-Level Pricing No pricing available #### Free Trial No information available --- ## Features Comparison By Category ### Help Desk | Product | Score | Reviews | |---|---|---| | **Freshservice** | 9.0/10 | 5 | | **Ivanti Neurons for ITAM** | N/A | N/A | #### Ticket and Case Management | Feature | Freshservice | Ivanti Neurons for ITAM | |---|---|---| | **Ticket creation user experience** | Not enough data | Not enough data | | **Ticket response user experience** | Not enough data | Not enough data | | **Workflow** | Not enough data | Not enough data | | **Response Automation** | Not enough data | Not enough data | | **SLA Management** | Not enough data | Not enough data | | **Attachments/Screencasts** | Not enough data | Not enough data | | **Ticket Collaboration** | Not enough data | Not enough data | | **Customer and Contacts Database** | Not enough data | Not enough data | #### Generative AI | Feature | Freshservice | Ivanti Neurons for ITAM | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | #### Agentic AI - Help Desk | Feature | Freshservice | Ivanti Neurons for ITAM | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | #### Communication Channels | Feature | Freshservice | Ivanti Neurons for ITAM | |---|---|---| | **Customer Portal** | Not enough data | Not enough data | | **Email to Case** | Not enough data | Not enough data | | **Chat/Live Support** | Not enough data | Not enough data | | **Social Integration** | Not enough data | Not enough data | | **Voice** | Not enough data | Not enough data | #### Platform | Feature | Freshservice | Ivanti Neurons for ITAM | |---|---|---| | **Mobile User Support** | Not enough data | Not enough data | | **Customization ** | Not enough data | Not enough data | | **User, Role, and Access Management** | 9.0 (5 reviews) | Not enough data | | **Integration** | Not enough data | Not enough data | | **Reporting** | Not enough data | Not enough data | | **Dashboards** | Not enough data | Not enough data | ### IT Service Management (ITSM) Tools | Product | Score | Reviews | |---|---|---| | **Freshservice** | 8.4/10 | 452 | | **Ivanti Neurons for ITAM** | N/A | N/A | #### Administration | Feature | Freshservice | Ivanti Neurons for ITAM | |---|---|---| | **Change Management** | 8.6 (323 reviews) ✓ Verified | Not enough data | | **Asset Management** | 8.4 (351 reviews) ✓ Verified | Not enough data | | **Reports & Analytics** | 8.3 (379 reviews) ✓ Verified | Not enough data | #### Service Desk | Feature | Freshservice | Ivanti Neurons for ITAM | |---|---|---| | **Help Desk** | 9.4 (412 reviews) ✓ Verified | Not enough data | | **Incident Reports** | 9.1 (377 reviews) ✓ Verified | Not enough data | | **Process Workflow** | 8.8 (374 reviews) ✓ Verified | Not enough data | #### Management | Feature | Freshservice | Ivanti Neurons for ITAM | |---|---|---| | **Reporting** | 8.5 (318 reviews) ✓ Verified | Not enough data | | **Administration Console** | 8.9 (320 reviews) ✓ Verified | Not enough data | | **Access Management** | 8.8 (283 reviews) ✓ Verified | Not enough data | | **Asset Management** | 8.5 (291 reviews) ✓ Verified | Not enough data | | **Policy Dictation** | 8.1 (228 reviews) ✓ Verified | Not enough data | #### Functionality | Feature | Freshservice | Ivanti Neurons for ITAM | |---|---|---| | **Ticketing System** | 9.5 (345 reviews) ✓ Verified | Not enough data | | **Performance Logging** | 8.7 (269 reviews) ✓ Verified | Not enough data | | **Alerting** | 8.7 (267 reviews) ✓ Verified | Not enough data | | **Automation** | 8.8 (314 reviews) ✓ Verified | Not enough data | #### Agentic AI - IT Service Management (ITSM) Tools | Feature | Freshservice | Ivanti Neurons for ITAM | |---|---|---| | **Autonomous Task Execution** | 7.9 (8 reviews) | Not enough data | | **Multi-step Planning** | 6.9 (8 reviews) | Not enough data | | **Cross-system Integration** | 8.7 (15 reviews) | Not enough data | | **Adaptive Learning** | 7.4 (7 reviews) | Not enough data | | **Natural Language Interaction** | 7.5 (8 reviews) | Not enough data | | **Proactive Assistance** | 8.1 (9 reviews) | Not enough data | | **Decision Making** | 8.0 (9 reviews) | Not enough data | ### Incident Management | Product | Score | Reviews | |---|---|---| | **Freshservice** | 7.4/10 | 368 | | **Ivanti Neurons for ITAM** | N/A | N/A | #### Monitoring | Feature | Freshservice | Ivanti Neurons for ITAM | |---|---|---| | **Constant Monitoring** | 8.3 (267 reviews) ✓ Verified | Not enough data | | **Timely Alerts** | 8.6 (303 reviews) ✓ Verified | Not enough data | | **TIcket Accuracy** | 8.8 (320 reviews) ✓ Verified | Not enough data | | **AI Monitoring** | 6.1 (26 reviews) | Not enough data | #### Management Tools | Feature | Freshservice | Ivanti Neurons for ITAM | |---|---|---| | **Ticket Assignment** | 9.0 (341 reviews) ✓ Verified | Not enough data | | **Standardization** | 8.9 (331 reviews) | Not enough data | | **Lifecycle Visualization** | 8.5 (295 reviews) ✓ Verified | Not enough data | #### Generative AI | Feature | Freshservice | Ivanti Neurons for ITAM | |---|---|---| | **AI Text Generation** | 7.8 (137 reviews) | Not enough data | | **AI Text Summarization** | 7.8 (136 reviews) | Not enough data | #### Agentic AI - Incident Management | Feature | Freshservice | Ivanti Neurons for ITAM | |---|---|---| | **Autonomous Task Execution** | 5.6 (6 reviews) | Not enough data | | **Multi-step Planning** | 5.6 (6 reviews) | Not enough data | | **Cross-system Integration** | 5.8 (6 reviews) | Not enough data | | **Adaptive Learning** | 7.0 (5 reviews) | Not enough data | | **Natural Language Interaction** | 6.3 (5 reviews) | Not enough data | | **Proactive Assistance** | 7.0 (5 reviews) | Not enough data | | **Decision Making** | 7.0 (5 reviews) | Not enough data | ### IT Asset Management | Product | Score | Reviews | |---|---|---| | **Freshservice** | N/A | N/A | | **Ivanti Neurons for ITAM** | 8.7/10 | 5 | #### Asset Inventory | Feature | Freshservice | Ivanti Neurons for ITAM | |---|---|---| | **Hardware Asset Inventory** | Not enough data | Not enough data | | **Software Asset Inventory** | Not enough data | Not enough data | | **Cloud Asset Inventory** | Not enough data | Not enough data | | **Mobile Asset Inventory** | Not enough data | Not enough data | | **Asset Discovery** | Not enough data | Not enough data | #### Generative AI | Feature | Freshservice | Ivanti Neurons for ITAM | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Generation** | Not enough data | Not enough data | #### Agentic AI - IT Asset Management | Feature | Freshservice | Ivanti Neurons for ITAM | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | #### Management | Feature | Freshservice | Ivanti Neurons for ITAM | |---|---|---| | **Central Dashboard** | Not enough data | 8.7 (5 reviews) | | **Asset Policy Management** | Not enough data | Not enough data | | **Risk Management** | Not enough data | Not enough data | | **Integrations** | Not enough data | Not enough data | ### Customer Self-Service | Product | Score | Reviews | |---|---|---| | **Freshservice** | 6.9/10 | 153 | | **Ivanti Neurons for ITAM** | N/A | N/A | #### Generative AI | Feature | Freshservice | Ivanti Neurons for ITAM | |---|---|---| | **AI Text Summarization** | 7.2 (76 reviews) | Not enough data | #### Self-Service Experience | Feature | Freshservice | Ivanti Neurons for ITAM | |---|---|---| | **Knowledge Base** | 8.4 (140 reviews) | Not enough data | | **Searchable Articles** | 8.7 (134 reviews) | Not enough data | | **Community Forums** | 7.1 (113 reviews) | Not enough data | | **Mobile Optimization** | 7.6 (115 reviews) | Not enough data | | **Personalization** | 8.2 (134 reviews) | Not enough data | #### Self-Service Platform | Feature | Freshservice | Ivanti Neurons for ITAM | |---|---|---| | **Branding** | 8.5 (135 reviews) | Not enough data | | **Automation** | 8.7 (140 reviews) | Not enough data | | **Artificial Intelligence** | 7.1 (108 reviews) | Not enough data | | **Integrations** | 8.1 (130 reviews) | Not enough data | #### Agentic AI - Customer Self-Service | Feature | Freshservice | Ivanti Neurons for ITAM | |---|---|---| | **Autonomous Task Execution** | 6.0 (5 reviews) | Not enough data | | **Multi-step Planning** | 5.3 (5 reviews) | Not enough data | | **Cross-system Integration** | 5.3 (5 reviews) | Not enough data | | **Adaptive Learning** | 5.3 (5 reviews) | Not enough data | | **Natural Language Interaction** | 5.3 (5 reviews) | Not enough data | | **Proactive Assistance** | 5.0 (5 reviews) | Not enough data | | **Decision Making** | 5.3 (5 reviews) | Not enough data | ### IT Alerting | Product | Score | Reviews | |---|---|---| | **Freshservice** | 7.1/10 | 70 | | **Ivanti Neurons for ITAM** | N/A | N/A | #### Generative AI | Feature | Freshservice | Ivanti Neurons for ITAM | |---|---|---| | **AI Text Generation** | 7.7 (70 reviews) | Not enough data | #### Agentic AI - IT Alerting | Feature | Freshservice | Ivanti Neurons for ITAM | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | 7.0 (5 reviews) | Not enough data | | **Cross-system Integration** | 7.0 (5 reviews) | Not enough data | | **Adaptive Learning** | 7.0 (5 reviews) | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | 7.0 (5 reviews) | Not enough data | | **Decision Making** | 7.0 (5 reviews) | Not enough data | ### Service Desk | Product | Score | Reviews | |---|---|---| | **Freshservice** | 8.0/10 | 845 | | **Ivanti Neurons for ITAM** | N/A | N/A | #### Incident Management | Feature | Freshservice | Ivanti Neurons for ITAM | |---|---|---| | **Automate Ticket Routing** | 9.1 (737 reviews) | Not enough data | | **Ticket Prioritization** | 8.9 (737 reviews) | Not enough data | | **Ticket Notifications** | 9.0 (796 reviews) | Not enough data | | **Knowledge Base** | 8.6 (729 reviews) | Not enough data | | **Knowledge Base/Ticket Integration** | 8.6 (695 reviews) | Not enough data | #### Reporting | Feature | Freshservice | Ivanti Neurons for ITAM | |---|---|---| | **Dashboards** | 8.6 (775 reviews) | Not enough data | | **Time Tracking** | 8.2 (640 reviews) | Not enough data | | **Surveys** | 8.2 (616 reviews) | Not enough data | #### Access & Usability | Feature | Freshservice | Ivanti Neurons for ITAM | |---|---|---| | **Mobile** | 8.4 (701 reviews) | Not enough data | | **Self Service** | 8.9 (728 reviews) | Not enough data | | **Active Directory** | 8.5 (550 reviews) | Not enough data | | **Multi-Channel Access** | 8.6 (562 reviews) | Not enough data | #### Agentic AI - Service Desk | Feature | Freshservice | Ivanti Neurons for ITAM | |---|---|---| | **Autonomous Task Execution** | 7.1 (8 reviews) | Not enough data | | **Multi-step Planning** | 6.7 (8 reviews) | Not enough data | | **Cross-system Integration** | 7.1 (8 reviews) | Not enough data | | **Adaptive Learning** | 7.0 (9 reviews) | Not enough data | | **Natural Language Interaction** | 7.1 (8 reviews) | Not enough data | | **Proactive Assistance** | 6.7 (8 reviews) | Not enough data | | **Decision Making** | 6.7 (8 reviews) | Not enough data | ### Enterprise IT Management | Product | Score | Reviews | |---|---|---| | **Freshservice** | 8.2/10 | 364 | | **Ivanti Neurons for ITAM** | N/A | N/A | #### Analysis | Feature | Freshservice | Ivanti Neurons for ITAM | |---|---|---| | **Threat Detection** | 7.5 (173 reviews) | Not enough data | #### Platform | Feature | Freshservice | Ivanti Neurons for ITAM | |---|---|---| | **Unified Communications Platform** | 8.3 (232 reviews) | Not enough data | | **Remote Access** | 8.2 (212 reviews) | Not enough data | | **ITIL Policy Compliance** | 8.7 (255 reviews) | Not enough data | | **Asset Tracking** | 8.4 (283 reviews) | Not enough data | | **IT Knowledge Management** | 8.7 (315 reviews) | Not enough data | #### Security | Feature | Freshservice | Ivanti Neurons for ITAM | |---|---|---| | **Endpoint Protection** | 7.8 (178 reviews) | Not enough data | | **Patch Management** | 7.0 (107 reviews) | Not enough data | | **Disaster Recovery** | 7.5 (166 reviews) | Not enough data | | **Service Management** | 8.9 (283 reviews) | Not enough data | | **Workflow Management** | 8.8 (286 reviews) | Not enough data | #### Agentic AI - Enterprise IT Management | Feature | Freshservice | Ivanti Neurons for ITAM | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [IT Asset Management Software](https://www.g2.com/categories/it-asset-management) **Unique to Freshservice (8):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [IT Alerting Software](https://www.g2.com/categories/it-alerting), [Incident Management Software](https://www.g2.com/categories/incident-management), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management), [Configuration Management Tools](https://www.g2.com/categories/configuration-management), [Service Desk Software](https://www.g2.com/categories/service-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Help Desk Software](https://www.g2.com/categories/help-desk) --- ## Reviewer Demographics ### By Company Size | Segment | Freshservice | Ivanti Neurons for ITAM | |---|---|---| | **Small-Business** | 17.6% | 6.3% | | **Mid-Market** | 61.8% | 43.8% | | **Enterprise** | 20.6% | 50.0% | ### By Industry #### Freshservice - **Information Technology and Services:** 19.8% - **Computer Software:** 5.5% - **Construction:** 4.5% - **Education Management:** 3.5% - **Hospital & Health Care:** 3.4% - **Financial Services:** 3.4% - **Retail:** 3.1% - **Computer & Network Security:** 2.6% - **Non-Profit Organization Management:** 2.3% - **Marketing and Advertising:** 2.0% - **Other:** 49.8% #### Ivanti Neurons for ITAM - **Information Technology and Services:** 28.1% - **Hospital & Health Care:** 9.4% - **Higher Education:** 9.4% - **Computer Software:** 6.3% - **Construction:** 6.3% - **Aviation & Aerospace:** 3.1% - **Banking:** 3.1% - **Computer Hardware:** 3.1% - **Computer Networking:** 3.1% - **Entertainment:** 3.1% - **Other:** 25.0% --- ## Alternatives ### Alternatives to Freshservice - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews) - [Vivantio](https://www.g2.com/products/vivantio/reviews) — 4.3/5 stars (295 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4990 reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1924 reviews) - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (786 reviews) - [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews) - [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (752 reviews) - [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1241 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (7011 reviews) - [PagerDuty](https://www.g2.com/products/pagerduty/reviews) — 4.5/5 stars (970 reviews) ### Alternatives to Ivanti Neurons for ITAM - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (786 reviews) - [Lansweeper](https://www.g2.com/products/lansweeper/reviews) — 4.4/5 stars (68 reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4105 reviews) - [ServiceNow IT Asset Management](https://www.g2.com/products/servicenow-it-asset-management/reviews) — 4.3/5 stars (497 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4990 reviews) - [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1241 reviews) - [Device42, A Freshworks Company](https://www.g2.com/products/device42-a-freshworks-company/reviews) — 4.7/5 stars (51 reviews) - [Scrut Automation](https://www.g2.com/products/scrut-automation/reviews) — 4.9/5 stars (1313 reviews) - [IT Glue](https://www.g2.com/products/it-glue/reviews) — 4.6/5 stars (714 reviews) - [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (469 reviews) --- ## Top Discussions ### Freshservice - Title: [How has your experience been with Freshservice support?](https://www.g2.com/discussions/how-has-your-experience-been-with-freshservice-support) — 12 comments, 1 upvote > **Top comment:** "So far, great. I've only worked with them twice, but both times the answer came back within 24 hours." - Title: [What is Freshservice used for?](https://www.g2.com/discussions/what-is-freshservice-used-for) — 3 comments, 1 upvote > **Top comment:** "We use it as a ticketing tool that helps us manage requests and assign them to specified employees for resolution. It also helps us track our service..." - Title: [Whats the best way to populate our inventory?](https://www.g2.com/discussions/whats-the-best-way-to-populate-our-inventory) — 3 comments, 1 upvote > **Top comment:** "Hello, honestly that was the only thing I had issue with Fresh Service, there are different ways to do inventory on it, but none are perfect. Option 1 using..." - Title: [will you have an on premise solution?](https://www.g2.com/discussions/26729-will-you-have-an-on-premise-solution) — 2 comments, 1 upvote > **Top comment:** "No Sergio, we are purely a SAAS Application. But the Security concerns of On.Prem Apps are 100% resolved in Freshworks Ecosystem. As we are hosted on AWS..." - Title: [Can we have access to our database to do some development](https://www.g2.com/discussions/24919-can-we-have-access-to-our-database-to-do-some-development) — 2 comments, 1 upvote > **Top comment:** "Freshservice definitely has API hooks into the Google environment. There are also several in-app ways to create automation but you may not be able to modify..." ### Ivanti Neurons for ITAM No discussions available for this product. --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/freshservice-vs-ivanti-neurons-for-itam)