# Freshservice vs Ivanti Endpoint Manager Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Freshservice excels in user experience, with many praising its intuitive interface and ease of use. Users appreciate features like ticket categories, service requests, and SLAs, which help streamline their workflow and improve agent organization.
- **Users say** that Ivanti Endpoint Manager is particularly strong in unified endpoint management, allowing for seamless control over various devices from a single console. This capability reduces tool sprawl and simplifies patch management, which is a significant advantage for enterprises managing large-scale operations.
- **Reviewers mention** that Freshservice offers a quick implementation process, with clear documentation that makes onboarding easier. This has been highlighted by users who found the setup straightforward, enabling them to get started with a professional help desk setup without extensive delays.
- **According to verified reviews** , Ivanti Endpoint Manager provides robust patch management capabilities, which users find essential for maintaining system compliance and security. This feature is particularly valued in enterprise environments where managing updates across multiple devices is critical.
- **G2 reviewers highlight** that Freshservice's customer support is highly rated, with users noting the quality of assistance they receive. Many find the support team responsive and helpful, which enhances their overall satisfaction with the product.
- **Users express mixed feelings** about Ivanti Endpoint Manager's ease of use, with some finding it less intuitive compared to Freshservice. While it offers a wealth of features, some users have reported challenges in navigating the interface, which can impact day-to-day usability.



| | Freshservice | Ivanti Endpoint Manager | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 1,336 | 138 | 
| **Largest Market Segment** | Mid-Market (61.9% of reviews) | Enterprise (59.0% of reviews) | 
| **Entry Level Price** | $19.00 | No pricing available | 

---
## Top Pros & Cons

### Freshservice

Pros:
- Ease of Use (229 reviews)
- Features (116 reviews)

Cons:
- Missing Features (83 reviews)
- Limited Features (56 reviews)

### Ivanti Endpoint Manager

Pros:
- Centralized Management (1 reviews)
- Easy Deployment (1 reviews)

Cons:
- Expensive (1 reviews)
- Pricing Issues (1 reviews)

---
## Ratings Comparison
| Rating | Freshservice | Ivanti Endpoint Manager | 
|---|---|---|
  | **Meets Requirements** | 8.9 (1185 reviews) | 8.4 (116 reviews) | 
  | **Ease of Use** | 9.2 (1190 reviews) | 7.5 (117 reviews) | 
  | **Ease of Setup** | 8.8 (975 reviews) | 7.0 (87 reviews) | 
  | **Ease of Admin** | 9.0 (958 reviews) | 8.0 (83 reviews) | 
  | **Quality of Support** | 9.0 (1145 reviews) | 8.0 (115 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (933 reviews) | 8.3 (84 reviews) | 
  | **Product Direction (% positive)** | 9.5 (1168 reviews) | 7.6 (113 reviews) | 

---
## Pricing

### Freshservice

#### Entry-Level Pricing

Plan: STARTER

Price: $19.00

Description: For getting started

Key Features:
- Incident Management
- Knowledge Base
- Self Service Portal

[Browse all 3 editions](https://www.g2.com/products/freshservice/pricing)

#### Free Trial

Yes

### Ivanti Endpoint Manager

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **Ivanti Endpoint Manager** | N/A | N/A |

#### Ticket and Case Management

| Feature | Freshservice | Ivanti Endpoint Manager | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | Not enough data | 
| **Ticket response user experience** | Not enough data | Not enough data | 
| **Workflow** | Not enough data | Not enough data | 
| **Response Automation** | Not enough data | Not enough data | 
| **SLA Management** | Not enough data | Not enough data | 
| **Attachments/Screencasts** | Not enough data | Not enough data | 
| **Ticket Collaboration** | Not enough data | Not enough data | 
| **Customer and Contacts Database** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Freshservice | Ivanti Endpoint Manager | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Freshservice | Ivanti Endpoint Manager | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Freshservice | Ivanti Endpoint Manager | 
|---|---|---|
| **Customer Portal** | Not enough data | Not enough data | 
| **Email to Case** | Not enough data | Not enough data | 
| **Chat/Live Support** | Not enough data | Not enough data | 
| **Social Integration** | Not enough data | Not enough data | 
| **Voice** | Not enough data | Not enough data | 

#### Platform

| Feature | Freshservice | Ivanti Endpoint Manager | 
|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 
| **Customization ** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 8.4/10 | 448 |
| **Ivanti Endpoint Manager** | N/A | N/A |

#### Administration

| Feature | Freshservice | Ivanti Endpoint Manager | 
|---|---|---|
| **Change Management** | 8.6 (324 reviews) ✓ Verified | Not enough data | 
| **Asset Management** | 8.4 (351 reviews) ✓ Verified | Not enough data | 
| **Reports & Analytics** | 8.3 (375 reviews) ✓ Verified | Not enough data | 

#### Service Desk

| Feature | Freshservice | Ivanti Endpoint Manager | 
|---|---|---|
| **Help Desk** | 9.5 (410 reviews) ✓ Verified | Not enough data | 
| **Incident Reports** | 9.1 (377 reviews) ✓ Verified | Not enough data | 
| **Process Workflow** | 8.8 (373 reviews) ✓ Verified | Not enough data | 

#### Management

| Feature | Freshservice | Ivanti Endpoint Manager | 
|---|---|---|
| **Reporting** | 8.5 (314 reviews) ✓ Verified | Not enough data | 
| **Administration Console** | 8.9 (320 reviews) ✓ Verified | Not enough data | 
| **Access Management** | 8.8 (283 reviews) ✓ Verified | Not enough data | 
| **Asset Management** | 8.5 (290 reviews) ✓ Verified | Not enough data | 
| **Policy Dictation** | 8.1 (228 reviews) ✓ Verified | Not enough data | 

#### Functionality

| Feature | Freshservice | Ivanti Endpoint Manager | 
|---|---|---|
| **Ticketing System** | 9.5 (343 reviews) ✓ Verified | Not enough data | 
| **Performance Logging** | 8.7 (269 reviews) ✓ Verified | Not enough data | 
| **Alerting** | 8.7 (267 reviews) ✓ Verified | Not enough data | 
| **Automation** | 8.8 (310 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Freshservice | Ivanti Endpoint Manager | 
|---|---|---|
| **Autonomous Task Execution** | 7.9 (8 reviews) | Not enough data | 
| **Multi-step Planning** | 6.9 (8 reviews) | Not enough data | 
| **Cross-system Integration** | 8.5 (13 reviews) | Not enough data | 
| **Adaptive Learning** | 7.4 (7 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.1 (7 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (9 reviews) | Not enough data | 
| **Decision Making** | 8.0 (9 reviews) | Not enough data | 

### OS Imaging & Deployment

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **Ivanti Endpoint Manager** | 9.1/10 | 15 |

#### Administration

| Feature | Freshservice | Ivanti Endpoint Manager | 
|---|---|---|
| **Compression** | Not enough data | 8.5 (8 reviews) | 
| **Automation** | Not enough data | 8.5 (12 reviews) | 
| **Web Interface** | Not enough data | 8.5 (9 reviews) | 
| **Administration Console** | Not enough data | 8.6 (11 reviews) | 

#### Deployment

| Feature | Freshservice | Ivanti Endpoint Manager | 
|---|---|---|
| **Device Variety** | Not enough data | 9.5 (13 reviews) | 
| **OS Variety** | Not enough data | 9.6 (13 reviews) | 
| **Deployment Methods** | Not enough data | 9.2 (13 reviews) | 

#### Imaging

| Feature | Freshservice | Ivanti Endpoint Manager | 
|---|---|---|
| **Remote Imaging** | Not enough data | 9.8 (8 reviews) | 
| **Offline imaging** | Not enough data | 8.9 (9 reviews) | 
| **Online imaging** | Not enough data | 9.6 (12 reviews) | 

### Unified Endpoint Management (UEM)

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **Ivanti Endpoint Manager** | 8.4/10 | 7 |

#### Scope

| Feature | Freshservice | Ivanti Endpoint Manager | 
|---|---|---|
| **Endpoint Inclusiveness** | Not enough data | Not enough data | 
| **Multi-OS Support** | Not enough data | 9.3 (5 reviews) | 

#### Security

| Feature | Freshservice | Ivanti Endpoint Manager | 
|---|---|---|
| **Reporting and Alerts** | Not enough data | Not enough data | 
| **Endpoint Protection** | Not enough data | 8.7 (5 reviews) | 
| **Remote Wiping** | Not enough data | Not enough data | 

#### Management

| Feature | Freshservice | Ivanti Endpoint Manager | 
|---|---|---|
| **Device Enrollment** | Not enough data | 7.7 (5 reviews) | 
| **Device Configuration** | Not enough data | Not enough data | 
| **Device Compliance** | Not enough data | 8.3 (6 reviews) | 
| **Usage Information** | Not enough data | 8.0 (5 reviews) | 
| **Data Separation** | Not enough data | Not enough data | 

#### Agentic AI - Unified Endpoint Management (UEM)

| Feature | Freshservice | Ivanti Endpoint Manager | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 7.4/10 | 368 |
| **Ivanti Endpoint Manager** | N/A | N/A |

#### Monitoring

| Feature | Freshservice | Ivanti Endpoint Manager | 
|---|---|---|
| **Constant Monitoring** | 8.3 (267 reviews) ✓ Verified | Not enough data | 
| **Timely Alerts** | 8.6 (303 reviews) ✓ Verified | Not enough data | 
| **TIcket Accuracy** | 8.8 (320 reviews) ✓ Verified | Not enough data | 
| **AI Monitoring** | 6.1 (26 reviews) | Not enough data | 

#### Management Tools

| Feature | Freshservice | Ivanti Endpoint Manager | 
|---|---|---|
| **Ticket Assignment** | 9.0 (341 reviews) ✓ Verified | Not enough data | 
| **Standardization** | 8.9 (331 reviews) | Not enough data | 
| **Lifecycle Visualization** | 8.5 (295 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Freshservice | Ivanti Endpoint Manager | 
|---|---|---|
| **AI Text Generation** | 7.8 (137 reviews) | Not enough data | 
| **AI Text Summarization** | 7.8 (136 reviews) | Not enough data | 

#### Agentic AI - Incident Management

| Feature | Freshservice | Ivanti Endpoint Manager | 
|---|---|---|
| **Autonomous Task Execution** | 5.6 (6 reviews) | Not enough data | 
| **Multi-step Planning** | 5.6 (6 reviews) | Not enough data | 
| **Cross-system Integration** | 5.8 (6 reviews) | Not enough data | 
| **Adaptive Learning** | 7.0 (5 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.3 (5 reviews) | Not enough data | 
| **Proactive Assistance** | 7.0 (5 reviews) | Not enough data | 
| **Decision Making** | 7.0 (5 reviews) | Not enough data | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **Ivanti Endpoint Manager** | N/A | N/A |

#### Asset Inventory

| Feature | Freshservice | Ivanti Endpoint Manager | 
|---|---|---|
| **Hardware Asset Inventory** | Not enough data | Not enough data | 
| **Software Asset Inventory** | Not enough data | Not enough data | 
| **Cloud Asset Inventory** | Not enough data | Not enough data | 
| **Mobile Asset Inventory** | Not enough data | Not enough data | 
| **Asset Discovery** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Freshservice | Ivanti Endpoint Manager | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Generation** | Not enough data | Not enough data | 

#### Agentic AI - IT Asset Management

| Feature | Freshservice | Ivanti Endpoint Manager | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Management

| Feature | Freshservice | Ivanti Endpoint Manager | 
|---|---|---|
| **Central Dashboard** | Not enough data | Not enough data | 
| **Asset Policy Management** | Not enough data | Not enough data | 
| **Risk Management** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 6.9/10 | 153 |
| **Ivanti Endpoint Manager** | N/A | N/A |

#### Generative AI

| Feature | Freshservice | Ivanti Endpoint Manager | 
|---|---|---|
| **AI Text Summarization** | 7.2 (76 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | Freshservice | Ivanti Endpoint Manager | 
|---|---|---|
| **Knowledge Base** | 8.4 (140 reviews) | Not enough data | 
| **Searchable Articles** | 8.7 (134 reviews) | Not enough data | 
| **Community Forums** | 7.1 (113 reviews) | Not enough data | 
| **Mobile Optimization** | 7.6 (115 reviews) | Not enough data | 
| **Personalization** | 8.2 (134 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | Freshservice | Ivanti Endpoint Manager | 
|---|---|---|
| **Branding** | 8.5 (135 reviews) | Not enough data | 
| **Automation** | 8.7 (140 reviews) | Not enough data | 
| **Artificial Intelligence** | 7.1 (108 reviews) | Not enough data | 
| **Integrations** | 8.1 (130 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Freshservice | Ivanti Endpoint Manager | 
|---|---|---|
| **Autonomous Task Execution** | 6.0 (5 reviews) | Not enough data | 
| **Multi-step Planning** | 5.3 (5 reviews) | Not enough data | 
| **Cross-system Integration** | 5.3 (5 reviews) | Not enough data | 
| **Adaptive Learning** | 5.3 (5 reviews) | Not enough data | 
| **Natural Language Interaction** | 5.3 (5 reviews) | Not enough data | 
| **Proactive Assistance** | 5.0 (5 reviews) | Not enough data | 
| **Decision Making** | 5.3 (5 reviews) | Not enough data | 

### Endpoint Management

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **Ivanti Endpoint Manager** | N/A | N/A |

#### Generative AI

| Feature | Freshservice | Ivanti Endpoint Manager | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### IT Alerting

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 7.1/10 | 70 |
| **Ivanti Endpoint Manager** | N/A | N/A |

#### Generative AI

| Feature | Freshservice | Ivanti Endpoint Manager | 
|---|---|---|
| **AI Text Generation** | 7.7 (70 reviews) | Not enough data | 

#### Agentic AI - IT Alerting

| Feature | Freshservice | Ivanti Endpoint Manager | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | 7.0 (5 reviews) | Not enough data | 
| **Cross-system Integration** | 7.0 (5 reviews) | Not enough data | 
| **Adaptive Learning** | 7.0 (5 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | 7.0 (5 reviews) | Not enough data | 
| **Decision Making** | 7.0 (5 reviews) | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 8.0/10 | 844 |
| **Ivanti Endpoint Manager** | N/A | N/A |

#### Incident Management

| Feature | Freshservice | Ivanti Endpoint Manager | 
|---|---|---|
| **Automate Ticket Routing** | 9.1 (737 reviews) | Not enough data | 
| **Ticket Prioritization** | 8.9 (737 reviews) | Not enough data | 
| **Ticket Notifications** | 9.0 (796 reviews) | Not enough data | 
| **Knowledge Base** | 8.6 (729 reviews) | Not enough data | 
| **Knowledge Base/Ticket Integration** | 8.6 (695 reviews) | Not enough data | 

#### Reporting

| Feature | Freshservice | Ivanti Endpoint Manager | 
|---|---|---|
| **Dashboards** | 8.6 (775 reviews) | Not enough data | 
| **Time Tracking** | 8.2 (639 reviews) | Not enough data | 
| **Surveys** | 8.2 (615 reviews) | Not enough data | 

#### Access & Usability

| Feature | Freshservice | Ivanti Endpoint Manager | 
|---|---|---|
| **Mobile** | 8.4 (701 reviews) | Not enough data | 
| **Self Service** | 8.9 (728 reviews) | Not enough data | 
| **Active Directory** | 8.5 (550 reviews) | Not enough data | 
| **Multi-Channel Access** | 8.6 (562 reviews) | Not enough data | 

#### Agentic AI - Service Desk

| Feature | Freshservice | Ivanti Endpoint Manager | 
|---|---|---|
| **Autonomous Task Execution** | 7.1 (8 reviews) | Not enough data | 
| **Multi-step Planning** | 6.7 (8 reviews) | Not enough data | 
| **Cross-system Integration** | 7.1 (8 reviews) | Not enough data | 
| **Adaptive Learning** | 7.0 (9 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.1 (8 reviews) | Not enough data | 
| **Proactive Assistance** | 6.7 (8 reviews) | Not enough data | 
| **Decision Making** | 6.7 (8 reviews) | Not enough data | 

### Endpoint Protection

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **Ivanti Endpoint Manager** | N/A | N/A |

#### System Control

| Feature | Freshservice | Ivanti Endpoint Manager | 
|---|---|---|
| **Device Control** | Not enough data | Not enough data | 
| **Web Control** | Not enough data | Not enough data | 
| **Application Control** | Not enough data | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | 
| **System Isolation** | Not enough data | Not enough data | 

#### Vulnerability Prevention

| Feature | Freshservice | Ivanti Endpoint Manager | 
|---|---|---|
| **Endpoint Intelligence** | Not enough data | Not enough data | 
| **Firewall** | Not enough data | Not enough data | 
| **Malware Detection** | Not enough data | Not enough data | 

#### Security Management

| Feature | Freshservice | Ivanti Endpoint Manager | 
|---|---|---|
| **Incident Reports** | Not enough data | Not enough data | 
| **Security Validation** | Not enough data | Not enough data | 
| **Compliance ** | Not enough data | Not enough data | 

### Enterprise IT Management

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 8.2/10 | 364 |
| **Ivanti Endpoint Manager** | 8.2/10 | 28 |

#### Analysis

| Feature | Freshservice | Ivanti Endpoint Manager | 
|---|---|---|
| **Threat Detection** | 7.5 (173 reviews) | 7.8 (18 reviews) | 

#### Platform

| Feature | Freshservice | Ivanti Endpoint Manager | 
|---|---|---|
| **Unified Communications Platform** | 8.3 (232 reviews) | 7.3 (15 reviews) | 
| **Remote Access** | 8.2 (212 reviews) | 8.6 (27 reviews) | 
| **ITIL Policy Compliance** | 8.7 (255 reviews) | 8.3 (7 reviews) | 
| **Asset Tracking** | 8.4 (283 reviews) | 8.4 (22 reviews) | 
| **IT Knowledge Management** | 8.7 (315 reviews) | 8.7 (14 reviews) | 

#### Security

| Feature | Freshservice | Ivanti Endpoint Manager | 
|---|---|---|
| **Endpoint Protection** | 7.8 (178 reviews) | 8.3 (17 reviews) | 
| **Patch Management** | 7.0 (107 reviews) | 9.0 (24 reviews) | 
| **Disaster Recovery** | 7.5 (166 reviews) | 7.2 (9 reviews) | 
| **Service Management** | 8.9 (283 reviews) | 8.2 (15 reviews) | 
| **Workflow Management** | 8.8 (286 reviews) | 7.9 (14 reviews) | 

#### Agentic AI - Enterprise IT Management

| Feature | Freshservice | Ivanti Endpoint Manager | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management)

**Unique to Freshservice (8):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [IT Alerting Software](https://www.g2.com/categories/it-alerting), [Incident Management Software](https://www.g2.com/categories/incident-management), [Configuration Management Tools](https://www.g2.com/categories/configuration-management), [Service Desk Software](https://www.g2.com/categories/service-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Help Desk Software](https://www.g2.com/categories/help-desk)

**Unique to Ivanti Endpoint Manager (3):** [Unified Endpoint Management (UEM) Software](https://www.g2.com/categories/unified-endpoint-management-uem), [OS Imaging & Deployment Software](https://www.g2.com/categories/os-imaging-deployment), [Endpoint Management Software](https://www.g2.com/categories/endpoint-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Freshservice | Ivanti Endpoint Manager | 
|---|---|---|
| **Small-Business** | 17.6% | 5.2% | 
| **Mid-Market** | 61.9% | 35.8% | 
| **Enterprise** | 20.5% | 59.0% | 

### By Industry

#### Freshservice

- **Information Technology and Services:** 19.8%
- **Computer Software:** 5.5%
- **Construction:** 4.5%
- **Financial Services:** 3.5%
- **Education Management:** 3.5%
- **Hospital & Health Care:** 3.5%
- **Retail:** 3.1%
- **Computer & Network Security:** 2.6%
- **Non-Profit Organization Management:** 2.4%
- **Marketing and Advertising:** 2.0%
- **Other:** 49.7%

#### Ivanti Endpoint Manager

- **Information Technology and Services:** 17.9%
- **Hospital & Health Care:** 9.0%
- **Financial Services:** 6.0%
- **Retail:** 6.0%
- **Health, Wellness and Fitness:** 4.5%
- **Insurance:** 3.7%
- **Government Administration:** 3.7%
- **Medical Devices:** 3.7%
- **Higher Education:** 3.0%
- **Banking:** 3.0%
- **Other:** 39.6%

---
## Alternatives

### Alternatives to Freshservice

- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (987 reviews)
- [Vivantio](https://www.g2.com/products/vivantio/reviews) — 4.3/5 stars (295 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4391 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1881 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (783 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (748 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1204 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6989 reviews)
- [PagerDuty](https://www.g2.com/products/pagerduty/reviews) — 4.5/5 stars (963 reviews)

### Alternatives to Ivanti Endpoint Manager

- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4391 reviews)
- [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1122 reviews)
- [KACE Unified Endpoint Manager](https://www.g2.com/products/kace-unified-endpoint-manager/reviews) — 4.1/5 stars (95 reviews)
- [Microsoft Intune Enterprise Application Management](https://www.g2.com/products/microsoft-intune-enterprise-application-management/reviews) — 4.5/5 stars (267 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1204 reviews)
- [SmartDeploy](https://www.g2.com/products/smartdeploy/reviews) — 4.7/5 stars (152 reviews)
- [Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews) — 4.0/5 stars (326 reviews)
- [N-able N-Sight RMM](https://www.g2.com/products/n-able-n-sight-rmm/reviews) — 4.3/5 stars (349 reviews)
- [Absolute Secure Endpoint](https://www.g2.com/products/absolute-secure-endpoint/reviews) — 4.6/5 stars (408 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4008 reviews)

---
## Top Discussions

### Freshservice

- Title: [How has your experience been with Freshservice support?](https://www.g2.com/discussions/how-has-your-experience-been-with-freshservice-support) — 12 comments, 1 upvote
  > **Top comment:** "So far, great.  I've only worked with them twice, but both times the answer came back within 24 hours."
- Title: [What is Freshservice used for?](https://www.g2.com/discussions/what-is-freshservice-used-for) — 3 comments, 1 upvote
  > **Top comment:** "We use it as a ticketing tool that helps us manage requests and assign them to specified employees for resolution. It also helps us track our service..."
- Title: [Whats the best way to populate our inventory?](https://www.g2.com/discussions/whats-the-best-way-to-populate-our-inventory) — 3 comments, 1 upvote
  > **Top comment:** "Hello, honestly that was the only thing I had issue with Fresh Service, there are different ways to do inventory on it, but none are perfect.
Option 1 using..."
- Title: [will you have an on premise solution?](https://www.g2.com/discussions/26729-will-you-have-an-on-premise-solution) — 2 comments, 1 upvote
  > **Top comment:** "No Sergio, we are purely a SAAS Application. But the Security concerns of On.Prem Apps are 100% resolved in Freshworks Ecosystem. As we are hosted on AWS..."
- Title: [Can we have access to our database to do some development](https://www.g2.com/discussions/24919-can-we-have-access-to-our-database-to-do-some-development) — 2 comments, 1 upvote
  > **Top comment:** "Freshservice definitely has API hooks into the Google environment.  There are also several in-app ways to create automation but you may not be able to modify..."

### Ivanti Endpoint Manager

- Title: [How many customers do you have and what industries are they in?](https://www.g2.com/discussions/about-ivanti-customers) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "We have nearly 30,000 customers that use our Endpoint Management, IT Security, ITSM, ITAM and Identity Management products. 

Obviously with that many..."
- Title: [What makes Ivanti different?](https://www.g2.com/discussions/ivanti-differentiators) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "We innovate like a startup but deliver like an enterprise. 

IT has become siloed. At the same time, IT professionals are bombarded with information. The..."
- Title: [What IT software products does Ivanti offer?](https://www.g2.com/discussions/about-ivanti) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Ivanti has a rich heritage. We have heritage in LANDESK, AppSense, Shavlik, and HEAT Software. That means we have 30+ years of expertise in everything from..."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/freshservice-vs-ivanti-endpoint-manager)