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At a Glance
Market Segments
Mid-Market (62.3% of reviews)
Small-Business (61.1% of reviews)
Entry-Level Pricing
$19.00
No pricing available
Freshservice
Star Rating
(1,305)4.6 out of 5
Market Segments
Mid-Market (62.3% of reviews)
Entry-Level Pricing
$19.00
Free Trial is available
Browse all 3 pricing plansInvGate Service Management
Star Rating
(20)4.6 out of 5
Market Segments
Small-Business (61.1% of reviews)
Entry-Level Pricing
No pricing available
Learn more about InvGate Service ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that InvGate Service Management excels in its ticket creation user experience, with a score of 9.0, while Freshservice trails slightly behind at 8.9. Reviewers mention that the intuitive interface of InvGate makes it easier for teams to create and manage tickets efficiently.
- Reviewers mention that Freshservice shines in ticket prioritization, scoring 8.9 compared to InvGate's 9.5. Users on G2 appreciate Freshservice's ability to automatically prioritize tickets based on urgency, which helps streamline their workflow.
- G2 users highlight that InvGate Service Management offers superior SLA management features, scoring 8.6, while Freshservice's score is not specified. Reviewers say that InvGate's robust SLA tracking ensures that service commitments are consistently met.
- Users say that Freshservice provides a more comprehensive self-service experience, particularly with its knowledge base and community forums, scoring 8.6 and 7.3 respectively, compared to InvGate's scores of 8.6 and lower. Reviewers mention that Freshservice's self-service options empower users to find solutions independently.
- Reviewers mention that InvGate Service Management has a slight edge in reporting capabilities, with a score of 8.5, while Freshservice's reporting features are rated lower at 8.2. Users report that InvGate's dashboards provide clearer insights into ticketing trends and performance metrics.
- Users on G2 report that Freshservice's mobile optimization is rated lower at 8.4 compared to InvGate's 8.9. Reviewers say that InvGate's mobile support allows for better on-the-go management of tickets, which is crucial for teams that need flexibility.
Pricing
Entry-Level Pricing
Freshservice
STARTER
$19.00
For getting started
- Incident Management
- Knowledge Base
- Self Service Portal
InvGate Service Management
No pricing availableFree Trial
Freshservice
Free Trial is available
InvGate Service Management
Free Trial is available
Ratings
Meets Requirements
8.9
1,166
8.9
17
Ease of Use
9.2
1,168
9.1
17
Ease of Setup
8.8
952
9.0
15
Ease of Admin
9.0
956
9.4
13
Quality of Support
9.0
1,126
8.7
17
Has the product been a good partner in doing business?
9.1
931
9.1
13
Product Direction (% positive)
9.5
1,153
9.3
16
Features by Category
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.6
320
|
Verified
Not enough data
8.4
345
|
Verified
Not enough data
8.4
373
|
Verified
Not enough data
Service Desk
9.4
402
|
Verified
Not enough data
9.1
377
|
Verified
Not enough data
8.8
369
|
Verified
Not enough data
Management
8.5
312
|
Verified
Not enough data
8.9
319
|
Verified
Not enough data
8.8
283
|
Verified
Not enough data
8.5
285
|
Verified
Not enough data
8.2
230
|
Verified
Not enough data
Functionality
9.4
333
|
Verified
Not enough data
8.7
271
|
Verified
Not enough data
8.7
268
|
Verified
Not enough data
8.8
302
|
Verified
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
8.0
9
Feature Not Available
7.8
9
Feature Not Available
8.0
9
Not enough data
7.6
9
Not enough data
7.4
9
Not enough data
8.1
9
Not enough data
8.3
9
Not enough data
Monitoring
8.3
266
|
Verified
Not enough data
8.6
302
|
Verified
Not enough data
8.8
319
|
Verified
Not enough data
6.1
25
Not enough data
Management Tools
9.0
340
|
Verified
Not enough data
8.9
330
Not enough data
8.5
294
|
Verified
Not enough data
Generative AI
7.8
136
Not enough data
7.8
135
Not enough data
Agentic AI - Incident Management
5.6
6
Not enough data
5.6
6
Not enough data
5.8
6
Not enough data
7.0
5
Not enough data
6.3
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Generative AI
7.2
75
Not enough data
Self-Service Experience
8.4
136
Not enough data
8.7
132
Not enough data
7.1
112
Not enough data
7.6
114
Not enough data
8.2
133
Not enough data
Self-Service Platform
8.5
134
Not enough data
8.7
138
Not enough data
7.1
107
Not enough data
8.1
129
Not enough data
Agentic AI - Customer Self-Service
6.0
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.0
5
Not enough data
5.3
5
Not enough data
Generative AI
7.7
70
Not enough data
Agentic AI - IT Alerting
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Incident Management
9.1
735
8.9
11
8.9
738
9.4
11
9.0
791
9.5
11
8.6
727
8.9
11
8.6
692
9.1
11
Reporting
8.6
773
9.4
11
8.2
636
9.1
11
8.2
615
8.5
8
Access & Usability
8.4
701
8.8
10
8.9
724
9.5
11
8.5
549
9.4
11
8.7
561
9.4
8
Agentic AI - Service Desk
7.1
8
Feature Not Available
6.7
8
Feature Not Available
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
6.7
8
Not enough data
Analysis
7.6
175
Not enough data
Platform
8.3
231
Not enough data
8.2
214
Not enough data
8.7
257
Not enough data
8.4
285
Not enough data
8.7
317
Not enough data
Security
7.8
180
Not enough data
7.0
109
Not enough data
7.5
168
Not enough data
8.9
285
Not enough data
8.8
288
Not enough data
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshservice and InvGate Service Management are categorized as IT Service Management (ITSM) Tools and Service Desk
Unique Categories
Freshservice is categorized as IT Alerting, Incident Management, Enterprise IT Management, and Customer Self-Service
InvGate Service Management is categorized as Help Desk
Reviews
Reviewers' Company Size
Freshservice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
InvGate Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.7%
Computer Software
5.5%
Construction
4.5%
Education Management
3.6%
Hospital & Health Care
3.4%
Other
63.3%
Information Technology and Services
50.0%
Insurance
11.1%
Manufacturing
5.6%
Telecommunications
5.6%
Security and Investigations
5.6%
Other
22.2%
Alternatives
Discussions
How has your experience been with Freshservice support?
12 Comments
DM
I have interacted with them a number of times. Often they respond within the hour. They are always helpful and available to get onto zoom sessions to explain...Read more
Whats the best way to populate our inventory?
3 Comments
PB
Deploying the Freshservice Discovery Agent via GPO did the trick for...Read more
What is Freshservice used for?
3 Comments
JR
<p>IT Service Management aligned with ITIL4 framework. From ticketing system to project management, Fresh Service it's a global solution perfect for managing...Read more
What languages does InvGate Service Desk support?
1 Comment
Official Response from InvGate Service Management
English, Spanish, Portuguese, French, German and Catalan. Read more
Does InvGate Service Desk offer an API?
1 Comment
Official Response from InvGate Service Management
Yes! https://releases.invgate.com/service-desk/api/Read more
InvGate Service Management has no more discussions with answers
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