Compare Freshservice and IBM Maximo IT 
At a Glance
Market Segments
Mid-Market (62.2% of reviews)
Small-Business (35.7% of reviews)
Entry-Level Pricing
$19.00
$315.00
Freshservice
Star Rating
(1,315)4.6 out of 5
Market Segments
Mid-Market (62.2% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00
Free Trial is available
Browse all 3 pricing plansIBM Maximo IT
Star Rating
(15)4.1 out of 5
Market Segments
Small-Business (35.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$315.00
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshservice excels in user satisfaction, boasting a significantly higher overall score compared to IBM Maximo IT. Users appreciate its intuitive interface and modern tools that streamline support management, making it a preferred choice for many organizations.
- According to verified reviews, Freshservice has a much larger user base, with over 1,200 reviews compared to just 15 for IBM Maximo IT. This extensive feedback provides a more reliable insight into user experiences, highlighting Freshservice's strengths in versatility and feature richness.
- Users say that Freshservice's implementation process is notably smooth, with many praising its ability to consolidate multiple applications into a single platform. This has been particularly beneficial for organizations looking to simplify their IT operations, a feature that IBM Maximo IT struggles to match.
- Reviewers mention that while IBM Maximo IT offers robust asset management capabilities, it often faces challenges in user experience and ease of use. Some users have noted configuration difficulties, which can hinder the overall effectiveness of the software in day-to-day operations.
- G2 reviewers highlight the quality of support provided by Freshservice, which scores higher than IBM Maximo IT. Users appreciate the responsive customer service and the comprehensive support resources available, making it easier to resolve issues quickly.
- According to recent feedback, IBM Maximo IT is praised for its ability to manage complex multivendor environments, but it may not be as user-friendly as Freshservice. Users have noted that while it offers powerful features, the learning curve can be steep, which may deter some potential users.
Pricing
Entry-Level Pricing
Freshservice
STARTER
$19.00
For getting started
- Incident Management
- Knowledge Base
- Self Service Portal
IBM Maximo IT
Concurrent users
$315.00
Starting at 315.00 per month per Concurrent user
- Full-featured service management solution
Free Trial
Freshservice
Free Trial is available
IBM Maximo IT
Free Trial is available
Ratings
Meets Requirements
8.9
1,172
8.6
12
Ease of Use
9.2
1,175
8.2
13
Ease of Setup
8.8
959
Not enough data
Ease of Admin
9.0
959
Not enough data
Quality of Support
9.0
1,132
8.3
11
Has the product been a good partner in doing business?
9.1
934
Not enough data
Product Direction (% positive)
9.5
1,159
9.0
12
Features by Category
Administration
8.6
321
|
Verified
8.5
8
8.4
345
|
Verified
9.6
8
8.4
373
|
Verified
8.8
7
Service Desk
9.4
403
|
Verified
9.0
8
9.1
376
|
Verified
9.0
8
8.8
369
|
Verified
9.0
8
Management
8.5
312
|
Verified
8.8
7
8.9
318
|
Verified
8.8
7
8.8
282
|
Verified
8.6
7
8.5
286
|
Verified
9.3
7
8.1
229
|
Verified
8.6
7
Functionality
9.4
334
|
Verified
9.0
7
8.7
270
|
Verified
8.8
7
8.7
267
|
Verified
9.0
7
8.8
303
|
Verified
8.3
7
Agentic AI - IT Service Management (ITSM) Tools
7.9
8
Not enough data
6.9
8
Not enough data
7.9
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
8.1
9
Not enough data
8.0
9
Not enough data
Monitoring
8.3
268
|
Verified
Not enough data
8.6
304
|
Verified
Not enough data
8.8
321
|
Verified
Not enough data
6.1
26
Not enough data
Management Tools
9.0
342
|
Verified
Not enough data
8.9
332
Not enough data
8.5
296
|
Verified
Not enough data
Generative AI
7.8
137
Not enough data
7.8
136
Not enough data
Agentic AI - Incident Management
5.6
6
Not enough data
5.6
6
Not enough data
5.8
6
Not enough data
7.0
5
Not enough data
6.3
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Asset Inventory
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.2
76
Not enough data
Self-Service Experience
8.4
138
Not enough data
8.7
133
Not enough data
7.1
113
Not enough data
7.6
115
Not enough data
8.2
134
Not enough data
Self-Service Platform
8.5
135
Not enough data
8.7
139
Not enough data
7.1
108
Not enough data
8.1
130
Not enough data
Agentic AI - Customer Self-Service
6.0
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.0
5
Not enough data
5.3
5
Not enough data
Generative AI
7.7
70
Not enough data
Agentic AI - IT Alerting
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Incident Management
9.1
737
9.3
5
8.9
740
8.7
5
9.0
794
8.7
5
8.6
730
9.7
5
8.6
694
9.7
5
Reporting
8.6
775
9.0
5
8.2
638
9.3
5
8.2
617
9.3
5
Access & Usability
8.4
703
8.7
5
8.9
726
9.3
5
8.5
551
9.3
5
8.7
563
9.0
5
Agentic AI - Service Desk
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
6.7
8
Not enough data
Analysis
7.6
175
Not enough data
Platform
8.3
231
Not enough data
8.2
214
Not enough data
8.7
257
Not enough data
8.4
285
Not enough data
8.7
317
Not enough data
Security
7.8
180
Not enough data
7.0
109
Not enough data
7.5
168
Not enough data
8.9
285
Not enough data
8.8
288
Not enough data
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshservice and IBM Maximo IT are categorized as IT Service Management (ITSM) Tools and Service Desk
Unique Categories
Freshservice is categorized as IT Asset Management, IT Alerting, Incident Management, Enterprise IT Management, Customer Self-Service, and Configuration Management
IBM Maximo IT has no unique categories
Reviews
Reviewers' Company Size
Freshservice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
IBM Maximo IT
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.7%
Computer Software
5.6%
Construction
4.4%
Education Management
3.6%
Hospital & Health Care
3.5%
Other
63.3%
Information Technology and Services
35.7%
Computer Software
21.4%
Staffing and Recruiting
7.1%
Internet
7.1%
Information Services
7.1%
Other
21.4%
Alternatives
Discussions
How has your experience been with Freshservice support?
12 Comments
DM
I have interacted with them a number of times. Often they respond within the hour. They are always helpful and available to get onto zoom sessions to explain...Read more
Whats the best way to populate our inventory?
3 Comments
PB
Deploying the Freshservice Discovery Agent via GPO did the trick for...Read more
What is Freshservice used for?
3 Comments
JR
<p>IT Service Management aligned with ITIL4 framework. From ticketing system to project management, Fresh Service it's a global solution perfect for managing...Read more
IBM Maximo IT has no discussions with answers
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