Compare Freshservice and Genuity 
At a Glance
Market Segments
Mid-Market (62.2% of reviews)
Mid-Market (70.4% of reviews)
Entry-Level Pricing
$19.00
$29.99
Freshservice
Star Rating
(1,315)4.6 out of 5
Market Segments
Mid-Market (62.2% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00
Free Trial is available
Browse all 3 pricing plansGenuity
Star Rating
(81)4.7 out of 5
Market Segments
Mid-Market (70.4% of reviews)
Pros & Cons
Entry-Level Pricing
$29.99
Learn more about GenuitySummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshservice excels in overall user satisfaction, reflected in its higher G2 Score compared to Genuity. Users appreciate its intuitive interface and the ability to streamline customer support processes, making it a preferred choice for many organizations.
- According to verified reviews, Freshservice has a significantly larger number of reviews, indicating a more established user base. This extensive feedback allows potential buyers to gain insights into the software's performance and reliability, which is less evident with Genuity's smaller review count.
- Users say that Freshservice offers a wide range of features that can consolidate multiple applications into one platform, enhancing efficiency. One user highlighted how they managed to combine three separate apps into Freshservice, showcasing its versatility beyond just IT support.
- Reviewers mention that Genuity shines in its simplicity and quick onboarding process, making it an attractive option for smaller teams. Users have noted that it allows them to get up and running with minimal setup, which can be a significant advantage for organizations with limited resources.
- According to recent feedback, while Genuity may not have as many features as Freshservice, its customer support is highly praised. Users have reported immediate responses to their requests, indicating a strong commitment to customer service that can be crucial for teams needing quick resolutions.
- G2 reviewers highlight that Freshservice has a slight edge in terms of overall functionality, particularly in areas like service management and workflow management. Users have expressed satisfaction with its ability to support multiple departments, which can be a game-changer for organizations looking to expand its use across various functions.
Pricing
Entry-Level Pricing
Freshservice
STARTER
$19.00
For getting started
- Incident Management
- Knowledge Base
- Self Service Portal
Free Trial
Freshservice
Free Trial is available
Genuity
Free Trial is available
Ratings
Meets Requirements
8.9
1,172
8.8
73
Ease of Use
9.2
1,175
9.3
73
Ease of Setup
8.8
959
9.3
69
Ease of Admin
9.0
959
9.3
65
Quality of Support
9.0
1,132
9.8
70
Has the product been a good partner in doing business?
9.1
934
9.6
65
Product Direction (% positive)
9.5
1,159
10.0
69
Features by Category
Contract Management Platform Features
Not enough data
8.6
28
|
Verified
Not enough data
8.0
15
Not enough data
Feature Not Available
Not enough data
9.0
27
|
Verified
Not enough data
8.2
15
Not enough data
7.7
17
|
Verified
Not enough data
8.8
29
|
Verified
Not enough data
9.0
29
|
Verified
Not enough data
6.4
17
|
Verified
Not enough data
8.6
30
|
Verified
Generative AI
Not enough data
6.2
11
Not enough data
5.9
11
Agentic AI - Contract Management
Not enough data
Not enough data
Tracking
Not enough data
8.7
24
Not enough data
8.7
21
Not enough data
7.0
14
Management
Not enough data
8.9
24
Not enough data
8.7
18
Not enough data
8.9
24
Insights
Not enough data
7.1
18
Not enough data
8.4
23
Not enough data
Feature Not Available
Not enough data
8.0
25
Agentic AI - SaaS Spend Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.6
321
|
Verified
Not enough data
8.4
345
|
Verified
Not enough data
8.4
373
|
Verified
Not enough data
Service Desk
9.4
403
|
Verified
Not enough data
9.1
376
|
Verified
Not enough data
8.8
369
|
Verified
Not enough data
Management
8.5
312
|
Verified
Not enough data
8.9
318
|
Verified
Not enough data
8.8
282
|
Verified
Not enough data
8.5
286
|
Verified
Not enough data
8.1
229
|
Verified
Not enough data
Functionality
9.4
334
|
Verified
Not enough data
8.7
270
|
Verified
Not enough data
8.7
267
|
Verified
Not enough data
8.8
303
|
Verified
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
7.9
8
Not enough data
6.9
8
Not enough data
7.9
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
8.1
9
Not enough data
8.0
9
Not enough data
Spend Management
Not enough data
8.7
13
Not enough data
8.5
12
Resource Management
Not enough data
8.8
12
Not enough data
Feature Not Available
Not enough data
8.3
11
Operations
Not enough data
8.0
10
Not enough data
8.3
10
Not enough data
7.6
7
Not enough data
8.1
7
Monitoring
8.3
268
|
Verified
Not enough data
8.6
304
|
Verified
Not enough data
8.8
321
|
Verified
Not enough data
6.1
26
Not enough data
Management Tools
9.0
342
|
Verified
Not enough data
8.9
332
Not enough data
8.5
296
|
Verified
Not enough data
Generative AI
7.8
137
Not enough data
7.8
136
Not enough data
Agentic AI - Incident Management
5.6
6
Not enough data
5.6
6
Not enough data
5.8
6
Not enough data
7.0
5
Not enough data
6.3
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Asset Inventory
Not enough data
8.8
43
Not enough data
8.6
38
Not enough data
8.7
39
Not enough data
8.2
35
Not enough data
8.5
39
Generative AI
Not enough data
6.2
15
Not enough data
6.3
15
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
8.9
44
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
32
Generative AI
7.2
76
Not enough data
Self-Service Experience
8.4
138
Not enough data
8.7
133
Not enough data
7.1
113
Not enough data
7.6
115
Not enough data
8.2
134
Not enough data
Self-Service Platform
8.5
135
Not enough data
8.7
139
Not enough data
7.1
108
Not enough data
8.1
130
Not enough data
Agentic AI - Customer Self-Service
6.0
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.0
5
Not enough data
5.3
5
Not enough data
Generative AI
7.7
70
Not enough data
Agentic AI - IT Alerting
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Agentic AI - Vendor Management
Not enough data
Not enough data
Revenue Recognition
Not enough data
8.5
24
Not enough data
Feature Not Available
Not enough data
8.0
16
Incident Management
9.1
737
Not enough data
8.9
740
Not enough data
9.0
794
Not enough data
8.6
730
Not enough data
8.6
694
Not enough data
Reporting
8.6
775
Not enough data
8.2
638
Not enough data
8.2
617
Not enough data
Access & Usability
8.4
703
Not enough data
8.9
726
Not enough data
8.5
551
Not enough data
8.7
563
Not enough data
Agentic AI - Service Desk
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
6.7
8
Not enough data
Analysis
7.6
175
6.0
23
Platform
8.3
231
7.4
24
8.2
214
7.0
22
8.7
257
7.0
22
8.4
285
8.9
33
8.7
317
8.8
28
Security
7.8
180
6.0
24
7.0
109
Feature Not Available
7.5
168
Feature Not Available
8.9
285
7.9
29
8.8
288
7.7
25
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshservice and Genuity are categorized as IT Asset Management and Enterprise IT Management
Unique Categories
Freshservice is categorized as IT Service Management (ITSM) Tools, IT Alerting, Incident Management, Service Desk, Customer Self-Service, and Configuration Management
Genuity is categorized as SaaS Spend Management, Vendor Management, Contract Management, and Telecom Expense Management (TEM) Solutions
Reviews
Reviewers' Company Size
Freshservice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Genuity
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.7%
Computer Software
5.6%
Construction
4.4%
Education Management
3.6%
Hospital & Health Care
3.5%
Other
63.3%
Information Technology and Services
13.6%
Computer Software
8.6%
Marketing and Advertising
7.4%
Financial Services
4.9%
Non-Profit Organization Management
4.9%
Other
60.5%
Alternatives
Discussions
How has your experience been with Freshservice support?
12 Comments
DM
I have interacted with them a number of times. Often they respond within the hour. They are always helpful and available to get onto zoom sessions to explain...Read more
Whats the best way to populate our inventory?
3 Comments
PB
Deploying the Freshservice Discovery Agent via GPO did the trick for...Read more
What is Freshservice used for?
3 Comments
JR
<p>IT Service Management aligned with ITIL4 framework. From ticketing system to project management, Fresh Service it's a global solution perfect for managing...Read more
Genuity has no discussions with answers
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