# Freshservice vs Genuity Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Freshservice excels in providing a comprehensive help desk setup, with users appreciating its clear documentation and free service options that make it easy to get started. Features like ticket categories, SLAs, and analytics help streamline agent organization and time management.
- **Users say** Genuity stands out for its all-in-one approach, combining asset management, helpdesk ticketing, and vendor management into a single platform. This integration simplifies workflows, making it easier for teams to manage tickets and inventory effectively.
- **Reviewers mention** that while Freshservice has a slightly lower ease of setup rating, it still offers a user-friendly experience. However, some users noted that loading times could be improved, which may affect day-to-day usability.
- **According to verified reviews** , Genuity shines in customer support, with users highlighting the responsiveness and willingness to implement feedback. This level of support fosters a positive relationship with users, enhancing their overall experience.
- **G2 reviewers indicate** that Freshservice has a higher overall satisfaction score, reflecting its strong performance in areas like service management and workflow management. Users appreciate the robust features that help them monitor and manage their IT services effectively.
- **Users report** that while Genuity has a slightly higher star rating, the overall volume of reviews for Freshservice suggests a more reliable consensus on its performance. This larger user base provides a broader perspective on its capabilities and effectiveness in real-world applications.



| | Freshservice | Genuity | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 1,336 | 83 | 
| **Largest Market Segment** | Mid-Market (61.9% of reviews) | Mid-Market (71.1% of reviews) | 
| **Entry Level Price** | $19.00 | $29.99 | 

---
## Top Pros & Cons

### Freshservice

Pros:
- Ease of Use (158 reviews)
- Features (89 reviews)

Cons:
- Missing Features (54 reviews)
- Limited Features (42 reviews)

### Genuity

Pros:
- Features (2 reviews)
- Asset Management (1 reviews)

Cons:
- Budgeting Issues (1 reviews)
- Expensive (1 reviews)

---
## Ratings Comparison
| Rating | Freshservice | Genuity | 
|---|---|---|
  | **Meets Requirements** | 8.9 (1185 reviews) | 8.8 (75 reviews) | 
  | **Ease of Use** | 9.2 (1190 reviews) | 9.3 (75 reviews) | 
  | **Ease of Setup** | 8.8 (975 reviews) | 9.3 (71 reviews) | 
  | **Ease of Admin** | 9.0 (958 reviews) | 9.3 (65 reviews) | 
  | **Quality of Support** | 9.0 (1145 reviews) | 9.8 (72 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (933 reviews) | 9.6 (65 reviews) | 
  | **Product Direction (% positive)** | 9.5 (1168 reviews) | 10.0 (71 reviews) | 

---
## Pricing

### Freshservice

#### Entry-Level Pricing

Plan: STARTER

Price: $19.00

Description: For getting started

Key Features:
- Incident Management
- Knowledge Base
- Self Service Portal

[Browse all 3 editions](https://www.g2.com/products/freshservice/pricing)

#### Free Trial

Yes

### Genuity

#### Entry-Level Pricing

Plan: Genuity Subscription

Price: $29.99

Description: per month, per company


[Learn more about Genuity](https://www.g2.com/products/genuity/reviews)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **Genuity** | N/A | N/A |

#### Ticket and Case Management

| Feature | Freshservice | Genuity | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | Not enough data | 
| **Ticket response user experience** | Not enough data | Not enough data | 
| **Workflow** | Not enough data | Not enough data | 
| **Response Automation** | Not enough data | Not enough data | 
| **SLA Management** | Not enough data | Not enough data | 
| **Attachments/Screencasts** | Not enough data | Not enough data | 
| **Ticket Collaboration** | Not enough data | Not enough data | 
| **Customer and Contacts Database** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Freshservice | Genuity | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Freshservice | Genuity | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Freshservice | Genuity | 
|---|---|---|
| **Customer Portal** | Not enough data | Not enough data | 
| **Email to Case** | Not enough data | Not enough data | 
| **Chat/Live Support** | Not enough data | Not enough data | 
| **Social Integration** | Not enough data | Not enough data | 
| **Voice** | Not enough data | Not enough data | 

#### Platform

| Feature | Freshservice | Genuity | 
|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 
| **Customization ** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 

### Contract Management

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **Genuity** | 7.9/10 | 34 |

#### Contract Management Platform Features

| Feature | Freshservice | Genuity | 
|---|---|---|
| **Contract Creation** | Not enough data | 8.6 (28 reviews) ✓ Verified | 
| **Contract Templates** | Not enough data | 8.0 (15 reviews) | 
| **Contract Editing** | Not enough data | Feature Not Available | 
| **Contract Attachments** | Not enough data | 9.0 (27 reviews) ✓ Verified | 
| **Contract Collaboration** | Not enough data | 8.2 (15 reviews) | 
| **Approval Process** | Not enough data | 7.7 (17 reviews) ✓ Verified | 
| **Notifications & Reminders** | Not enough data | 8.8 (29 reviews) ✓ Verified | 
| **Contract Database** | Not enough data | 9.0 (29 reviews) ✓ Verified | 
| **Integrations / APIs** | Not enough data | 6.4 (17 reviews) ✓ Verified | 
| **Reporting & Dashboards** | Not enough data | 8.6 (31 reviews) ✓ Verified | 

#### Generative AI

| Feature | Freshservice | Genuity | 
|---|---|---|
| **AI Text Generation** | Not enough data | 6.2 (11 reviews) | 
| **AI Text Summarization** | Not enough data | 5.9 (11 reviews) | 

#### Agentic AI - Contract Management

| Feature | Freshservice | Genuity | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 

### SaaS Spend Management

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **Genuity** | 8.3/10 | 26 |

#### Tracking

| Feature | Freshservice | Genuity | 
|---|---|---|
| **Spend Tracking ** | Not enough data | 8.7 (24 reviews) | 
| **SaaS Utilization Tracking ** | Not enough data | 8.7 (21 reviews) | 
| **User Sentiment Tracking ** | Not enough data | 7.0 (14 reviews) | 

#### Management

| Feature | Freshservice | Genuity | 
|---|---|---|
| **Contract Management ** | Not enough data | 8.9 (24 reviews) | 
| **Application Catalog ** | Not enough data | 8.7 (18 reviews) | 
| **Dashboards and Visualizations ** | Not enough data | 8.9 (24 reviews) | 

#### Insights

| Feature | Freshservice | Genuity | 
|---|---|---|
| **Recommendations  ** | Not enough data | 7.1 (18 reviews) | 
| **Spend Forecasting and Optimization ** | Not enough data | 8.4 (23 reviews) | 
| **Peer Benchmarking ** | Not enough data | Feature Not Available | 
| **Reporting** | Not enough data | 8.0 (25 reviews) | 

#### Agentic AI - SaaS Spend Management

| Feature | Freshservice | Genuity | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 8.4/10 | 448 |
| **Genuity** | N/A | N/A |

#### Administration

| Feature | Freshservice | Genuity | 
|---|---|---|
| **Change Management** | 8.6 (324 reviews) ✓ Verified | Not enough data | 
| **Asset Management** | 8.4 (351 reviews) ✓ Verified | Not enough data | 
| **Reports & Analytics** | 8.3 (375 reviews) ✓ Verified | Not enough data | 

#### Service Desk

| Feature | Freshservice | Genuity | 
|---|---|---|
| **Help Desk** | 9.5 (410 reviews) ✓ Verified | Not enough data | 
| **Incident Reports** | 9.1 (377 reviews) ✓ Verified | Not enough data | 
| **Process Workflow** | 8.8 (373 reviews) ✓ Verified | Not enough data | 

#### Management

| Feature | Freshservice | Genuity | 
|---|---|---|
| **Reporting** | 8.5 (314 reviews) ✓ Verified | Not enough data | 
| **Administration Console** | 8.9 (320 reviews) ✓ Verified | Not enough data | 
| **Access Management** | 8.8 (283 reviews) ✓ Verified | Not enough data | 
| **Asset Management** | 8.5 (290 reviews) ✓ Verified | Not enough data | 
| **Policy Dictation** | 8.1 (228 reviews) ✓ Verified | Not enough data | 

#### Functionality

| Feature | Freshservice | Genuity | 
|---|---|---|
| **Ticketing System** | 9.5 (343 reviews) ✓ Verified | Not enough data | 
| **Performance Logging** | 8.7 (269 reviews) ✓ Verified | Not enough data | 
| **Alerting** | 8.7 (267 reviews) ✓ Verified | Not enough data | 
| **Automation** | 8.8 (310 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Freshservice | Genuity | 
|---|---|---|
| **Autonomous Task Execution** | 7.9 (8 reviews) | Not enough data | 
| **Multi-step Planning** | 6.9 (8 reviews) | Not enough data | 
| **Cross-system Integration** | 8.5 (13 reviews) | Not enough data | 
| **Adaptive Learning** | 7.4 (7 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.1 (7 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (9 reviews) | Not enough data | 
| **Decision Making** | 8.0 (9 reviews) | Not enough data | 

### Telecom Expense Management (TEM) Solutions

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **Genuity** | 8.3/10 | 14 |

#### Spend Management

| Feature | Freshservice | Genuity | 
|---|---|---|
| **Expense Management - TEM** | Not enough data | 8.7 (13 reviews) | 
| **IT Spend Audits - TEM** | Not enough data | 8.5 (12 reviews) | 

#### Resource Management

| Feature | Freshservice | Genuity | 
|---|---|---|
| **Contract Management - TEM** | Not enough data | 8.8 (12 reviews) | 
| **Mobile and Landline Management - TEM** | Not enough data | Feature Not Available | 
| **Asset Management - TEM** | Not enough data | 8.3 (11 reviews) | 

#### Operations

| Feature | Freshservice | Genuity | 
|---|---|---|
| **Business Intelligence - TEM** | Not enough data | 8.0 (10 reviews) | 
| **SaaS or Licensure - TEM** | Not enough data | 8.3 (10 reviews) | 
| **Outsourced Deployment - TEM** | Not enough data | 7.6 (7 reviews) | 
| **Compliance - TEM** | Not enough data | 8.1 (7 reviews) | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 7.4/10 | 368 |
| **Genuity** | N/A | N/A |

#### Monitoring

| Feature | Freshservice | Genuity | 
|---|---|---|
| **Constant Monitoring** | 8.3 (267 reviews) ✓ Verified | Not enough data | 
| **Timely Alerts** | 8.6 (303 reviews) ✓ Verified | Not enough data | 
| **TIcket Accuracy** | 8.8 (320 reviews) ✓ Verified | Not enough data | 
| **AI Monitoring** | 6.1 (26 reviews) | Not enough data | 

#### Management Tools

| Feature | Freshservice | Genuity | 
|---|---|---|
| **Ticket Assignment** | 9.0 (341 reviews) ✓ Verified | Not enough data | 
| **Standardization** | 8.9 (331 reviews) | Not enough data | 
| **Lifecycle Visualization** | 8.5 (295 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Freshservice | Genuity | 
|---|---|---|
| **AI Text Generation** | 7.8 (137 reviews) | Not enough data | 
| **AI Text Summarization** | 7.8 (136 reviews) | Not enough data | 

#### Agentic AI - Incident Management

| Feature | Freshservice | Genuity | 
|---|---|---|
| **Autonomous Task Execution** | 5.6 (6 reviews) | Not enough data | 
| **Multi-step Planning** | 5.6 (6 reviews) | Not enough data | 
| **Cross-system Integration** | 5.8 (6 reviews) | Not enough data | 
| **Adaptive Learning** | 7.0 (5 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.3 (5 reviews) | Not enough data | 
| **Proactive Assistance** | 7.0 (5 reviews) | Not enough data | 
| **Decision Making** | 7.0 (5 reviews) | Not enough data | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **Genuity** | 8.0/10 | 46 |

#### Asset Inventory

| Feature | Freshservice | Genuity | 
|---|---|---|
| **Hardware Asset Inventory** | Not enough data | 8.8 (43 reviews) | 
| **Software Asset Inventory** | Not enough data | 8.6 (38 reviews) | 
| **Cloud Asset Inventory** | Not enough data | 8.7 (39 reviews) | 
| **Mobile Asset Inventory** | Not enough data | 8.2 (35 reviews) | 
| **Asset Discovery** | Not enough data | 8.5 (39 reviews) | 

#### Generative AI

| Feature | Freshservice | Genuity | 
|---|---|---|
| **AI Text Generation** | Not enough data | 6.2 (15 reviews) | 
| **AI Text Generation** | Not enough data | 6.3 (15 reviews) | 

#### Agentic AI - IT Asset Management

| Feature | Freshservice | Genuity | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Management

| Feature | Freshservice | Genuity | 
|---|---|---|
| **Central Dashboard** | Not enough data | 8.9 (44 reviews) | 
| **Asset Policy Management** | Not enough data | Feature Not Available | 
| **Risk Management** | Not enough data | Feature Not Available | 
| **Integrations** | Not enough data | 8.2 (32 reviews) | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 6.9/10 | 153 |
| **Genuity** | N/A | N/A |

#### Generative AI

| Feature | Freshservice | Genuity | 
|---|---|---|
| **AI Text Summarization** | 7.2 (76 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | Freshservice | Genuity | 
|---|---|---|
| **Knowledge Base** | 8.4 (140 reviews) | Not enough data | 
| **Searchable Articles** | 8.7 (134 reviews) | Not enough data | 
| **Community Forums** | 7.1 (113 reviews) | Not enough data | 
| **Mobile Optimization** | 7.6 (115 reviews) | Not enough data | 
| **Personalization** | 8.2 (134 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | Freshservice | Genuity | 
|---|---|---|
| **Branding** | 8.5 (135 reviews) | Not enough data | 
| **Automation** | 8.7 (140 reviews) | Not enough data | 
| **Artificial Intelligence** | 7.1 (108 reviews) | Not enough data | 
| **Integrations** | 8.1 (130 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Freshservice | Genuity | 
|---|---|---|
| **Autonomous Task Execution** | 6.0 (5 reviews) | Not enough data | 
| **Multi-step Planning** | 5.3 (5 reviews) | Not enough data | 
| **Cross-system Integration** | 5.3 (5 reviews) | Not enough data | 
| **Adaptive Learning** | 5.3 (5 reviews) | Not enough data | 
| **Natural Language Interaction** | 5.3 (5 reviews) | Not enough data | 
| **Proactive Assistance** | 5.0 (5 reviews) | Not enough data | 
| **Decision Making** | 5.3 (5 reviews) | Not enough data | 

### IT Alerting

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 7.1/10 | 70 |
| **Genuity** | N/A | N/A |

#### Generative AI

| Feature | Freshservice | Genuity | 
|---|---|---|
| **AI Text Generation** | 7.7 (70 reviews) | Not enough data | 

#### Agentic AI - IT Alerting

| Feature | Freshservice | Genuity | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | 7.0 (5 reviews) | Not enough data | 
| **Cross-system Integration** | 7.0 (5 reviews) | Not enough data | 
| **Adaptive Learning** | 7.0 (5 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | 7.0 (5 reviews) | Not enough data | 
| **Decision Making** | 7.0 (5 reviews) | Not enough data | 

### Vendor Management

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **Genuity** | 8.3/10 | 30 |

#### Agentic AI - Vendor Management

| Feature | Freshservice | Genuity | 
|---|---|---|
| **Decision Making** | Not enough data | Not enough data | 

#### Revenue Recognition

| Feature | Freshservice | Genuity | 
|---|---|---|
| **Usage Tracking** | Not enough data | 8.5 (24 reviews) | 
| **Deferred Revenue** | Not enough data | Feature Not Available | 
| **Revenue Accrual** | Not enough data | 8.0 (16 reviews) | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 8.0/10 | 844 |
| **Genuity** | N/A | N/A |

#### Incident Management

| Feature | Freshservice | Genuity | 
|---|---|---|
| **Automate Ticket Routing** | 9.1 (737 reviews) | Not enough data | 
| **Ticket Prioritization** | 8.9 (737 reviews) | Not enough data | 
| **Ticket Notifications** | 9.0 (796 reviews) | Not enough data | 
| **Knowledge Base** | 8.6 (729 reviews) | Not enough data | 
| **Knowledge Base/Ticket Integration** | 8.6 (695 reviews) | Not enough data | 

#### Reporting

| Feature | Freshservice | Genuity | 
|---|---|---|
| **Dashboards** | 8.6 (775 reviews) | Not enough data | 
| **Time Tracking** | 8.2 (639 reviews) | Not enough data | 
| **Surveys** | 8.2 (615 reviews) | Not enough data | 

#### Access & Usability

| Feature | Freshservice | Genuity | 
|---|---|---|
| **Mobile** | 8.4 (701 reviews) | Not enough data | 
| **Self Service** | 8.9 (728 reviews) | Not enough data | 
| **Active Directory** | 8.5 (550 reviews) | Not enough data | 
| **Multi-Channel Access** | 8.6 (562 reviews) | Not enough data | 

#### Agentic AI - Service Desk

| Feature | Freshservice | Genuity | 
|---|---|---|
| **Autonomous Task Execution** | 7.1 (8 reviews) | Not enough data | 
| **Multi-step Planning** | 6.7 (8 reviews) | Not enough data | 
| **Cross-system Integration** | 7.1 (8 reviews) | Not enough data | 
| **Adaptive Learning** | 7.0 (9 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.1 (8 reviews) | Not enough data | 
| **Proactive Assistance** | 6.7 (8 reviews) | Not enough data | 
| **Decision Making** | 6.7 (8 reviews) | Not enough data | 

### Enterprise IT Management

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 8.2/10 | 364 |
| **Genuity** | 7.4/10 | 40 |

#### Analysis

| Feature | Freshservice | Genuity | 
|---|---|---|
| **Threat Detection** | 7.5 (173 reviews) | 6.0 (23 reviews) | 

#### Platform

| Feature | Freshservice | Genuity | 
|---|---|---|
| **Unified Communications Platform** | 8.3 (232 reviews) | 7.5 (25 reviews) | 
| **Remote Access** | 8.2 (212 reviews) | 7.0 (22 reviews) | 
| **ITIL Policy Compliance** | 8.7 (255 reviews) | 7.0 (22 reviews) | 
| **Asset Tracking** | 8.4 (283 reviews) | 9.0 (35 reviews) | 
| **IT Knowledge Management** | 8.7 (315 reviews) | 8.8 (28 reviews) | 

#### Security

| Feature | Freshservice | Genuity | 
|---|---|---|
| **Endpoint Protection** | 7.8 (178 reviews) | 6.0 (24 reviews) | 
| **Patch Management** | 7.0 (107 reviews) | Feature Not Available | 
| **Disaster Recovery** | 7.5 (166 reviews) | Feature Not Available | 
| **Service Management** | 8.9 (283 reviews) | 7.9 (29 reviews) | 
| **Workflow Management** | 8.8 (286 reviews) | 7.8 (26 reviews) | 

#### Agentic AI - Enterprise IT Management

| Feature | Freshservice | Genuity | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management)

**Unique to Freshservice (7):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [IT Alerting Software](https://www.g2.com/categories/it-alerting), [Incident Management Software](https://www.g2.com/categories/incident-management), [Configuration Management Tools](https://www.g2.com/categories/configuration-management), [Service Desk Software](https://www.g2.com/categories/service-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Help Desk Software](https://www.g2.com/categories/help-desk)

**Unique to Genuity (4):** [SaaS Spend Management Software](https://www.g2.com/categories/saas-spend-management), [Vendor Management Software](https://www.g2.com/categories/vendor-management), [Contract Management Software](https://www.g2.com/categories/contract-management), [Telecom Expense Management (TEM) Solutions](https://www.g2.com/categories/telecom-expense-management-tem-solutions)


---
## Reviewer Demographics

### By Company Size

| Segment | Freshservice | Genuity | 
|---|---|---|
| **Small-Business** | 17.6% | 21.7% | 
| **Mid-Market** | 61.9% | 71.1% | 
| **Enterprise** | 20.5% | 7.2% | 

### By Industry

#### Freshservice

- **Information Technology and Services:** 19.8%
- **Computer Software:** 5.5%
- **Construction:** 4.5%
- **Financial Services:** 3.5%
- **Education Management:** 3.5%
- **Hospital & Health Care:** 3.5%
- **Retail:** 3.1%
- **Computer & Network Security:** 2.6%
- **Non-Profit Organization Management:** 2.4%
- **Marketing and Advertising:** 2.0%
- **Other:** 49.7%

#### Genuity

- **Information Technology and Services:** 13.3%
- **Computer Software:** 8.4%
- **Marketing and Advertising:** 7.2%
- **Financial Services:** 4.8%
- **Primary/Secondary Education:** 4.8%
- **Non-Profit Organization Management:** 4.8%
- **Construction:** 3.6%
- **Education Management:** 3.6%
- **Health, Wellness and Fitness:** 3.6%
- **Hospital & Health Care:** 3.6%
- **Other:** 42.2%

---
## Alternatives

### Alternatives to Freshservice

- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (987 reviews)
- [Vivantio](https://www.g2.com/products/vivantio/reviews) — 4.3/5 stars (295 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4313 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1877 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (783 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (749 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1185 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6979 reviews)
- [PagerDuty](https://www.g2.com/products/pagerduty/reviews) — 4.5/5 stars (956 reviews)

### Alternatives to Genuity

- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4313 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (783 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1185 reviews)
- [Vanta](https://www.g2.com/products/vanta/reviews) — 4.6/5 stars (2451 reviews)
- [BetterCloud](https://www.g2.com/products/bettercloud/reviews) — 4.4/5 stars (484 reviews)
- [SAP Fieldglass](https://www.g2.com/products/sap-sap-fieldglass/reviews) — 4.5/5 stars (486 reviews)
- [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1111 reviews)
- [SAP Ariba](https://www.g2.com/products/sap-ariba/reviews) — 4.1/5 stars (791 reviews)
- [IT Glue](https://www.g2.com/products/it-glue/reviews) — 4.6/5 stars (699 reviews)
- [EV Reach](https://www.g2.com/products/ev-reach/reviews) — 4.5/5 stars (432 reviews)

---
## Top Discussions

### Freshservice

- Title: [How has your experience been with Freshservice support?](https://www.g2.com/discussions/how-has-your-experience-been-with-freshservice-support) — 12 comments, 1 upvote
  > **Top comment:** "So far, great.  I've only worked with them twice, but both times the answer came back within 24 hours."
- Title: [What is Freshservice used for?](https://www.g2.com/discussions/what-is-freshservice-used-for) — 3 comments, 1 upvote
  > **Top comment:** "We use it as a ticketing tool that helps us manage requests and assign them to specified employees for resolution. It also helps us track our service..."
- Title: [Whats the best way to populate our inventory?](https://www.g2.com/discussions/whats-the-best-way-to-populate-our-inventory) — 3 comments, 1 upvote
  > **Top comment:** "Hello, honestly that was the only thing I had issue with Fresh Service, there are different ways to do inventory on it, but none are perfect.
Option 1 using..."
- Title: [will you have an on premise solution?](https://www.g2.com/discussions/26729-will-you-have-an-on-premise-solution) — 2 comments, 1 upvote
  > **Top comment:** "No Sergio, we are purely a SAAS Application. But the Security concerns of On.Prem Apps are 100% resolved in Freshworks Ecosystem. As we are hosted on AWS..."
- Title: [Can we have access to our database to do some development](https://www.g2.com/discussions/24919-can-we-have-access-to-our-database-to-do-some-development) — 2 comments, 1 upvote
  > **Top comment:** "Freshservice definitely has API hooks into the Google environment.  There are also several in-app ways to create automation but you may not be able to modify..."

### Genuity

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/freshservice-vs-genuity)