Compare Freshsales and vcita 
Featured Products
At a Glance
Market Segments
Small-Business (68.0% of reviews)
Small-Business (88.5% of reviews)
Entry-Level Pricing
Starting at $9.00 1 User Per Month
$29.00 Per Month
Freshsales
Star Rating
(1,224)4.5 out of 5
Market Segments
Small-Business (68.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $9.00 1 User Per Month
Browse all 3 pricing plansvcita
Star Rating
(81)4.5 out of 5
Market Segments
Small-Business (88.5% of reviews)
Pros & Cons
Entry-Level Pricing
$29.00 Per Month
Browse all 3 pricing plansFreshsales vs vcita
When assessing the two solutions, reviewers found Freshsales easier to use and set up. However, vcita is easier to administer. Reviewers also preferred doing business with vcita overall.
- Freshsales and vcita both meet the requirements of our reviewers at a comparable rate.
- When comparing quality of ongoing product support, reviewers felt that Freshsales is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Freshsales over vcita.
Pricing
Entry-Level Pricing
Freshsales
Growth
Starting at $9.00
1 User Per Month
Tailored for startups and SMBs seeking efficient pipeline management and engagement across channels
- Web Forms
- SMS & WhatsApp
- Basic Workflows
vcita
KICKSTART
$29.00
Per Month
This plan is applicable when the team size is one. The Kickstart plan is also available for $29 per month when billed annually.
- Client management
- Secure client portal
- Customized billing & invoicing workflows
Free Trial
Freshsales
Free Trial is available
vcita
Free Trial is available
Ratings
Meets Requirements
8.7
1,040
8.7
64
Ease of Use
9.0
1,053
8.7
64
Ease of Setup
8.8
560
8.5
43
Ease of Admin
8.9
535
9.2
42
Quality of Support
8.8
1,010
8.5
53
Has the product been a good partner in doing business?
9.0
529
9.2
40
Product Direction (% positive)
9.3
1,034
8.9
62
Features by Category
Sales Force Automation
8.9
718
|
Verified
9.7
18
|
Verified
8.3
417
Feature Not Available
8.8
707
|
Verified
8.8
15
|
Verified
8.5
706
|
Verified
8.6
15
|
Verified
8.3
507
|
Verified
7.4
9
|
Verified
8.6
336
|
Verified
9.4
16
|
Verified
8.2
482
|
Verified
7.6
16
|
Verified
8.1
468
8.6
14
|
Verified
8.4
510
|
Verified
9.3
15
|
Verified
Marketing Automation
8.5
549
7.6
18
|
Verified
8.5
522
8.0
16
|
Verified
8.9
628
8.5
17
|
Verified
7.9
114
8.2
12
Customer Support
8.5
534
8.3
13
|
Verified
8.6
542
8.8
18
|
Verified
8.6
548
8.3
13
|
Verified
8.2
458
7.4
11
|
Verified
8.4
478
8.2
12
|
Verified
Reporting & Analytics
8.4
630
|
Verified
7.6
13
|
Verified
8.6
665
|
Verified
8.1
16
|
Verified
8.3
508
|
Verified
6.9
12
|
Verified
Mobile & Social
Feature Not Available
7.2
12
|
Verified
8.1
208
|
Verified
7.3
13
|
Verified
8.3
331
|
Verified
8.2
13
|
Verified
Platform
8.4
404
|
Verified
8.7
13
|
Verified
8.5
394
|
Verified
8.2
10
|
Verified
8.7
414
|
Verified
8.6
13
|
Verified
8.3
314
|
Verified
6.3
10
|
Verified
7.7
258
4.8
9
|
Verified
8.0
301
|
Verified
6.1
11
|
Verified
8.8
408
|
Verified
8.1
13
|
Verified
8.0
285
|
Verified
7.5
8
|
Verified
Integration
8.4
375
|
Verified
7.7
10
|
Verified
8.3
331
|
Verified
6.0
8
|
Verified
7.9
297
|
Verified
6.4
7
|
Verified
Generative AI
7.6
84
6.0
8
Agentic AI - CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Email Marketing
9.3
12
8.5
9
|
Verified
9.2
11
8.5
9
|
Verified
8.1
9
8.5
9
|
Verified
8.8
11
9.0
10
|
Verified
Online Marketing
9.0
8
9.4
6
|
Verified
8.5
8
9.8
7
|
Verified
8.1
12
10.0
5
|
Verified
9.4
9
9.8
9
|
Verified
Not enough data
8.6
6
Lead Management
8.9
9
8.8
8
|
Verified
8.5
8
9.4
6
|
Verified
8.7
10
9.7
6
|
Verified
8.5
9
9.5
7
|
Verified
8.9
9
8.9
6
|
Verified
8.9
11
9.7
6
|
Verified
9.2
10
9.8
8
|
Verified
8.7
9
9.2
6
|
Verified
Campaign Management
9.2
6
9.0
8
|
Verified
8.8
7
9.0
7
|
Verified
Not enough data
10.0
11
|
Verified
Not enough data
8.1
8
Social
Not enough data
7.2
6
Not enough data
8.1
6
|
Verified
Not enough data
9.0
7
|
Verified
9.3
5
8.6
6
|
Verified
Not enough data
7.5
6
|
Verified
Reporting & Analytics
8.7
10
8.9
11
|
Verified
8.5
11
7.7
8
|
Verified
8.6
7
8.3
7
|
Verified
Not enough data
8.1
6
|
Verified
Not enough data
8.1
6
Platform
9.0
5
9.5
7
|
Verified
8.6
6
9.7
5
|
Verified
8.3
6
9.3
7
|
Verified
9.3
5
Not enough data
Not enough data
Not enough data
8.1
6
9.3
5
|
Verified
Not enough data
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
8.6
7
8.3
5
|
Verified
8.3
6
Not enough data
9.0
5
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.1
19
Not enough data
8.3
19
Not enough data
8.6
20
Not enough data
8.7
18
Not enough data
Organization
8.6
20
Not enough data
8.9
19
Not enough data
7.9
19
Not enough data
Performance Analysis
7.9
17
Not enough data
8.3
23
Not enough data
Sales Analysis
7.8
20
Not enough data
8.8
21
Not enough data
Generative AI
8.3
12
Not enough data
7.9
13
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
9.0
236
|
Verified
Not enough data
8.9
244
|
Verified
Not enough data
8.4
182
|
Verified
Not enough data
8.7
182
|
Verified
Not enough data
8.9
219
|
Verified
Not enough data
8.7
69
Not enough data
8.8
64
Not enough data
Repeatability and Reportability
8.9
206
|
Verified
Not enough data
8.9
222
|
Verified
Not enough data
8.9
220
|
Verified
Not enough data
8.7
186
|
Verified
Not enough data
7.6
57
Not enough data
AI and Automation
8.4
66
Not enough data
8.2
69
Not enough data
8.3
62
Not enough data
7.9
63
Not enough data
7.7
59
Not enough data
Generative AI
8.2
28
Not enough data
Agentic AI - Sales Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Invoice Generation
Not enough data
8.0
5
Not enough data
9.2
8
Not enough data
8.3
7
Invoice Processing
Not enough data
9.7
6
Not enough data
8.0
5
Not enough data
8.3
5
Not enough data
9.3
5
Analytics
Not enough data
9.4
8
Not enough data
Feature Not Available
Not enough data
8.3
5
Not enough data
9.8
8
Integration
Not enough data
8.3
6
Not enough data
9.8
8
Not enough data
8.3
5
Not enough data
9.0
7
Agentic AI - Invoice Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Payment Processing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Payment Options
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
8.0
11
Not enough data
7.7
8
Not enough data
7.6
9
Not enough data
7.7
11
Not enough data
7.6
12
Collaboration
Not enough data
8.9
12
Not enough data
8.8
13
Not enough data
7.8
9
Not enough data
7.7
10
Not enough data
6.5
10
Not enough data
7.8
12
Bill Generation
Not enough data
9.1
11
Not enough data
9.9
13
Not enough data
9.2
10
Bill Processing
Not enough data
Feature Not Available
Not enough data
9.0
8
Not enough data
9.5
11
Integration
Not enough data
8.7
10
Not enough data
9.3
12
Not enough data
Feature Not Available
Agentic AI - Billing
Not enough data
Not enough data
Notifications
Not enough data
9.3
17
Not enough data
9.8
17
Not enough data
9.6
18
Settings
Not enough data
8.9
18
Not enough data
9.3
17
Not enough data
9.1
18
Personalization
Not enough data
9.3
16
Not enough data
9.2
16
Integrations
Not enough data
8.1
14
Not enough data
9.5
18
Not enough data
9.2
13
Not enough data
8.2
13
Not enough data
9.3
18
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Online Appointment Scheduling
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
9.1
17
Not enough data
8.3
16
Not enough data
8.2
14
Not enough data
8.3
15
Not enough data
Additional Functionality
8.4
15
Not enough data
8.2
12
Not enough data
8.4
15
Not enough data
8.5
11
Not enough data
8.3
13
Not enough data
Integrations
Not enough data
8.8
8
Not enough data
9.0
15
Not enough data
9.5
13
Not enough data
Feature Not Available
Not enough data
8.8
8
Branding & Customizatio
Not enough data
10.0
14
Not enough data
9.7
12
Not enough data
9.6
12
Automatic Rules & Configurations
Not enough data
9.9
16
Not enough data
9.8
14
Not enough data
9.6
13
Agentic AI - Business Scheduling
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Visitor Identification
Not enough data
Not enough data
Agentic AI - Lead Scoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Attribution
8.8
50
Not enough data
9.0
51
Not enough data
8.6
50
Not enough data
Discovery
8.9
51
Not enough data
8.5
53
Not enough data
8.7
50
Not enough data
Management
8.7
49
Not enough data
9.0
51
Not enough data
Platform
8.5
49
Not enough data
8.7
51
Not enough data
Agentic AI - Sales Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incentives
8.5
28
Not enough data
8.6
29
Not enough data
7.9
28
Not enough data
8.3
30
Not enough data
Personalization
8.8
32
Not enough data
8.6
33
Not enough data
8.6
34
Not enough data
8.4
31
Not enough data
Administrative
8.5
32
Not enough data
8.4
29
Not enough data
8.4
28
Not enough data
Agentic AI - Email Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
8.8
224
Not enough data
8.8
217
Not enough data
8.2
50
Not enough data
Customizations
9.0
234
Not enough data
9.2
239
Not enough data
8.9
246
Not enough data
8.6
220
Not enough data
8.9
241
Not enough data
Generative AI
7.7
32
Not enough data
Agentic AI - Sales Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
8.1
84
Not enough data
8.4
84
Not enough data
8.2
78
Not enough data
8.4
89
Not enough data
8.3
84
Not enough data
Predictive Analytics
8.1
85
Not enough data
8.2
83
Not enough data
8.0
78
Not enough data
7.6
80
Not enough data
Sales Management
8.4
89
Not enough data
7.8
79
Not enough data
8.3
84
Not enough data
8.7
89
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
8.8
137
Not enough data
8.8
120
Not enough data
8.7
130
Not enough data
9.1
146
Not enough data
Not enough data
Not enough data
Contacts
9.0
151
Not enough data
9.0
137
Not enough data
9.0
143
Not enough data
Insights
9.1
165
Not enough data
9.1
142
Not enough data
8.9
123
Not enough data
9.0
145
Not enough data
9.0
141
Not enough data
Not enough data
Not enough data
Agentic AI - Accounting & Finance
Not enough data
Not enough data
Content
Not enough data
Not enough data
Platform Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Reporting and Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Sales Force Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Financial Services CRM
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshsales and vcita are categorized as Online Form Builder, CRM, and Marketing Automation
Unique Categories
Freshsales is categorized as Sales Engagement, AI Sales Assistant, Outbound Call Tracking, Sales Analytics, Lead Scoring, Email Tracking, Sales Performance Management, and Visitor Identification
vcita is categorized as Business Scheduling, Client Portal, Invoice Management, Online Appointment Scheduling, Billing, Financial Services CRM, Payment Processing, and Appointment Reminder
Reviews
Reviewers' Company Size
Freshsales
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
vcita
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
16.7%
Computer Software
13.7%
Marketing and Advertising
7.9%
Financial Services
4.1%
Internet
3.6%
Other
53.9%
Alternative Medicine
7.7%
Marketing and Advertising
7.7%
Accounting
6.4%
Health, Wellness and Fitness
6.4%
Financial Services
5.1%
Other
66.7%
Alternatives
Discussions
What is Freshsales used for?
2 Comments
BP
It's used for a number of things from lead generation to managing client accounts. It's a great tool to keep everything under 1 umbrella that is accessible...Read more
What are the three benefits of CRM?
2 Comments
BP
1. Creating sequences/pipelines to contact leads quicker and stay in communication with them easier
2. Allowing the sales team to easily access the...Read more
vcita has no discussions with answers
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