Compare Freshsales and Vanillasoft 
At a Glance
Market Segments
Small-Business (68.0% of reviews)
Small-Business (58.4% of reviews)
Entry-Level Pricing
Starting at $9.00 1 User Per Month
Contact Us 5 Users and Platform Fee Per Year
Freshsales
Star Rating
(1,223)4.5 out of 5
Market Segments
Small-Business (68.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $9.00 1 User Per Month
Browse all 3 pricing plansVanillasoft
Star Rating
(593)4.5 out of 5
Market Segments
Small-Business (58.4% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 5 Users and Platform Fee Per Year
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that both Vanillasoft and Freshsales offer user-friendly interfaces, but users of Vanillasoft particularly appreciate its intuitive design and customizability, making it accessible for both tech-savvy and novice users. Many highlight the platform's ease of use and straightforward call disposition process.
- According to verified reviews, Freshsales excels in automation capabilities, which users find invaluable for managing leads and streamlining follow-ups. Reviewers mention that it simplifies the sales pipeline, allowing for better organization of leads, which can save significant time and effort.
- Users say that Vanillasoft shines in its call tracking features, with many praising its ability to integrate seamlessly with email services and provide detailed call notes. This functionality is particularly beneficial for sales teams focused on outbound calling.
- Reviewers mention that Freshsales has a strong focus on lead management, allowing users to categorize leads effectively. The ability to create custom filters helps users track leads based on their status, which is a feature that many find enhances their sales strategy.
- G2 reviewers highlight that while both platforms have similar star ratings, Vanillasoft has a higher score in quality of support, with users noting that the support team is responsive and helpful, contributing to a positive overall experience.
- According to recent feedback, Freshsales users appreciate its sales funnel management, which allows for clear visibility into the sales process. However, some users feel that it could improve in areas like custom reporting, where Vanillasoft has received favorable comments for its reporting capabilities.
Pricing
Entry-Level Pricing
Freshsales
Growth
Starting at $9.00
1 User Per Month
Tailored for startups and SMBs seeking efficient pipeline management and engagement across channels
- Web Forms
- SMS & WhatsApp
- Basic Workflows
Vanillasoft
Core
Contact Us
5 Users and Platform Fee Per Year
A complete multi-channel engagement platform, including automated sales email nurturing. Powered by our lead prioritization engine, reps focus on the leads most likely to convert and leave the busy-work behind.
Pricing is per user, after a platform fee that includes initial set-up, ongoing support and updates.
- CRM
- Lead Management and Prioritization
- Email Automation
Free Trial
Freshsales
Free Trial is available
Vanillasoft
No trial information availableRatings
Meets Requirements
8.7
1,039
9.0
464
Ease of Use
9.0
1,052
9.2
465
Ease of Setup
8.8
559
8.7
219
Ease of Admin
8.9
535
8.9
142
Quality of Support
8.8
1,009
9.0
436
Has the product been a good partner in doing business?
9.0
529
9.4
142
Product Direction (% positive)
9.3
1,033
8.7
440
Features by Category
Sales Force Automation
8.9
718
|
Verified
Not enough data
8.3
417
Not enough data
8.8
707
|
Verified
Not enough data
8.5
705
|
Verified
Not enough data
8.3
507
|
Verified
Not enough data
8.6
336
|
Verified
Not enough data
8.2
482
|
Verified
Not enough data
8.1
468
Not enough data
8.4
510
|
Verified
Not enough data
Marketing Automation
8.5
548
Not enough data
8.5
522
Not enough data
8.9
627
Not enough data
7.9
114
Not enough data
Customer Support
8.5
534
Not enough data
8.6
542
Not enough data
8.6
548
Not enough data
8.2
458
Not enough data
8.4
478
Not enough data
Reporting & Analytics
8.4
629
|
Verified
Not enough data
8.6
665
|
Verified
Not enough data
8.3
508
|
Verified
Not enough data
Mobile & Social
Feature Not Available
Not enough data
8.1
208
|
Verified
Not enough data
8.3
331
|
Verified
Not enough data
Platform
8.4
404
|
Verified
Not enough data
8.5
393
|
Verified
Not enough data
8.7
414
|
Verified
Not enough data
8.3
314
|
Verified
Not enough data
7.7
258
Not enough data
8.0
301
|
Verified
Not enough data
8.8
408
|
Verified
Not enough data
8.0
285
|
Verified
Not enough data
Integration
8.4
375
|
Verified
Not enough data
8.3
331
|
Verified
Not enough data
7.9
297
|
Verified
Not enough data
Generative AI
7.6
84
Not enough data
Agentic AI - CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Email Marketing
9.3
12
Not enough data
9.2
11
Not enough data
8.1
9
Not enough data
8.8
11
Not enough data
Online Marketing
9.0
8
Not enough data
8.5
8
Not enough data
8.1
12
Not enough data
9.4
9
Not enough data
Not enough data
Not enough data
Lead Management
8.9
9
Not enough data
8.5
8
Not enough data
8.7
10
Not enough data
8.5
9
Not enough data
8.9
9
Not enough data
8.9
11
Not enough data
9.2
10
Not enough data
8.7
9
Not enough data
Campaign Management
9.2
6
Not enough data
8.8
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Reporting & Analytics
8.7
10
Not enough data
8.5
11
Not enough data
8.6
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
9.0
5
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
8.1
6
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
8.6
7
Not enough data
8.3
6
Not enough data
9.0
5
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.1
19
Not enough data
8.3
19
Not enough data
8.6
20
Not enough data
8.7
18
Not enough data
Organization
8.6
20
Not enough data
8.9
19
Not enough data
7.9
19
Not enough data
Performance Analysis
7.9
17
Not enough data
8.3
23
Not enough data
Sales Analysis
7.8
20
Not enough data
8.8
21
Not enough data
Generative AI
8.3
12
Not enough data
7.9
13
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
9.0
236
|
Verified
8.9
211
|
Verified
8.9
244
|
Verified
8.4
206
|
Verified
8.4
182
|
Verified
9.1
218
|
Verified
8.7
182
|
Verified
8.6
178
|
Verified
8.9
219
|
Verified
8.7
194
|
Verified
8.7
69
8.7
121
8.8
64
8.7
112
Repeatability and Reportability
8.9
206
|
Verified
9.0
205
|
Verified
8.9
222
|
Verified
9.0
203
|
Verified
8.9
220
|
Verified
8.9
205
|
Verified
8.7
186
|
Verified
8.5
175
|
Verified
7.6
57
7.9
96
AI and Automation
8.4
66
8.4
118
8.2
69
8.1
110
8.3
62
8.3
110
7.9
63
8.0
96
7.7
59
7.7
92
Generative AI
8.2
28
7.7
50
Agentic AI - Sales Engagement
Not enough data
7.1
25
Not enough data
7.1
25
Not enough data
7.2
26
Not enough data
6.9
27
Not enough data
7.5
27
Not enough data
7.3
26
Not enough data
7.3
26
Customization
9.1
17
Not enough data
8.3
16
Not enough data
8.2
14
Not enough data
8.3
15
Not enough data
Additional Functionality
8.4
15
Not enough data
8.2
12
Not enough data
8.4
15
Not enough data
8.5
11
Not enough data
8.3
13
Not enough data
Agentic AI - Visitor Identification
Not enough data
Not enough data
Agentic AI - Lead Scoring
Not enough data
8.5
9
Not enough data
8.5
8
Not enough data
8.5
8
Not enough data
8.3
8
Attribution
8.8
50
9.1
142
|
Verified
9.0
51
9.1
149
|
Verified
8.6
50
9.2
142
|
Verified
Discovery
8.9
51
9.2
144
|
Verified
8.5
53
8.8
122
|
Verified
8.7
50
8.8
136
|
Verified
Management
8.7
49
9.1
131
|
Verified
9.0
51
9.2
144
|
Verified
Platform
8.5
49
9.0
149
|
Verified
8.7
51
9.0
146
|
Verified
Agentic AI - Sales Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incentives
8.5
28
7.6
71
8.6
29
8.2
98
|
Verified
7.9
28
7.6
81
|
Verified
8.3
30
8.7
111
|
Verified
Personalization
8.8
32
8.3
105
8.6
33
8.9
154
|
Verified
8.6
34
9.1
167
|
Verified
8.4
31
8.3
81
Administrative
8.5
32
8.7
129
|
Verified
8.4
29
8.9
121
|
Verified
8.4
28
8.7
123
Agentic AI - Email Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
8.8
224
Not enough data
8.8
217
Not enough data
8.2
50
Not enough data
Customizations
9.0
234
Not enough data
9.2
239
Not enough data
8.9
246
Not enough data
8.6
220
Not enough data
8.9
241
Not enough data
Generative AI
7.7
32
Not enough data
Agentic AI - Sales Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
8.1
84
Not enough data
8.4
84
Not enough data
8.2
78
Not enough data
8.4
89
Not enough data
8.3
84
Not enough data
Predictive Analytics
8.1
85
Not enough data
8.2
83
Not enough data
8.0
78
Not enough data
7.6
80
Not enough data
Sales Management
8.4
89
Not enough data
7.8
79
Not enough data
8.3
84
Not enough data
8.7
89
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
7.2
21
Not enough data
7.0
21
Calling
8.8
137
8.9
212
8.8
120
8.8
216
8.7
130
9.2
242
9.1
146
9.4
271
Not enough data
8.2
22
Contacts
9.0
151
9.0
274
9.0
137
9.0
253
9.0
143
9.3
248
Insights
9.1
165
9.4
286
9.1
142
9.2
264
8.9
123
8.7
207
9.0
145
8.8
248
9.0
141
8.9
238
Not enough data
6.9
22
Categories
Categories
Shared Categories
Freshsales and Vanillasoft are categorized as Sales Engagement, Outbound Call Tracking, Lead Scoring, and Sales Performance Management
Unique Categories
Freshsales is categorized as AI Sales Assistant, Online Form Builder, Sales Analytics, Email Tracking, CRM, Visitor Identification, and Marketing Automation
Vanillasoft has no unique categories
Reviews
Reviewers' Company Size
Freshsales
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Vanillasoft
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
16.6%
Computer Software
13.8%
Marketing and Advertising
7.9%
Financial Services
4.1%
Internet
3.7%
Other
54.0%
Insurance
24.9%
Marketing and Advertising
12.9%
Higher Education
9.1%
Education Management
5.6%
Financial Services
4.8%
Other
42.7%
Alternatives
Discussions
What are the three benefits of CRM?
2 Comments
AV
Makes it easy to keep a track of new and prospect leads.Read more
What is Freshsales used for?
2 Comments
IH
It's a CRM solution to manage leads and opportunities. It helps you to create your sales funnel from different channels.Read more
How is Freshsales different from other CRMs?
1 Comment
Official Response from Freshsales
Freshsales is an integrated, simple and intuitive sales CRM built with automations, intelligence and analytics to aid your sales teams to close deals faster....Read more
Is there any way for vanilla soft to set up automatic emailing campaigns?
3 Comments
RS
Yes. VanillaSoft has robust email campaign features including customizable triggers, routing to particular agents/teams, etc. If you expect a high bounce...Read more
How does your dialer work? What type of dialer do you have?
2 Comments
Official Response from Vanillasoft
Our auto dialer makes one-to-one live phone calls. We offer two approaches:
- Preview dialing (click-to-call, a manual process where the agent clicks on an...Read more
How scalable and reliable is VanillaSoft?
2 Comments
Official Response from Vanillasoft
VanillaSoft is extremely reliable, boasting an actual uptime in excess of 99.9%. We operate multiple hosted servers to ensure that you have access to the...Read more
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