Compare Freshsales and SuperOffice CRM
At a Glance
Market Segments
Small-Business (67.9% of reviews)
Small-Business (60.4% of reviews)
Entry-Level Pricing
Starting at $9.00 1 User Per Month
Starting at €71.00 1 User Per Month
Freshsales
Star Rating
(1,229)4.5 out of 5
Market Segments
Small-Business (67.9% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $9.00 1 User Per Month
Browse all 3 pricing plans
SuperOffice CRM
Star Rating
(163)4.4 out of 5
Market Segments
Small-Business (60.4% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at €71.00 1 User Per Month
Browse all 4 pricing plans
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshsales excels in user-friendliness, with many users appreciating its intuitive interface and customization options. One user highlighted how they can easily create filters to manage leads effectively, which streamlines their workflow.
- According to verified reviews, SuperOffice CRM is praised for its all-in-one platform that integrates sales, marketing, and service functions. Users appreciate having customer activities and data consolidated in one place, which enhances their operational efficiency.
- Users say that Freshsales offers robust automation capabilities, simplifying lead management and follow-ups. This feature is particularly beneficial for sales teams, as it allows them to focus on high-priority tasks while the system handles routine processes.
- Reviewers mention that SuperOffice CRM has a well-designed user interface that minimizes clutter and enhances navigation. Recent updates have improved readability and task flow, making it easier for users to manage their daily activities.
- G2 reviewers highlight that Freshsales has a strong focus on sales pipeline management, allowing users to categorize leads effectively. This feature helps sales teams prioritize their efforts and track progress more efficiently, which is crucial for achieving sales targets.
- According to user feedback, while SuperOffice CRM provides solid support and communication, some users feel that Freshsales outshines it in terms of overall responsiveness and the quality of customer service, making it a more reliable partner for businesses.
Pricing
Entry-Level Pricing
Freshsales
Growth
Starting at $9.00
1 User Per Month
Tailored for startups and SMBs seeking efficient pipeline management and engagement across channels
- Web Forms
- SMS & WhatsApp
- Basic Workflows
SuperOffice CRM
SALES
Starting at €71.00
1 User Per Month
For the sales person.
Includes core CRM feature sets:
Document sales processes
- Enjoy a better pipeline control
- Send quotes with a few clicks
- Track progress with personalized dashboards
- Improve your sales team's productivity
- Forecasting
- Pipeline management
- Quote management
Free Trial
Freshsales
Free Trial is available
SuperOffice CRM
Free Trial is available
Ratings
Meets Requirements
8.7
1,043
8.3
120
Ease of Use
9.0
1,057
8.7
131
Ease of Setup
8.7
563
8.0
91
Ease of Admin
8.9
535
7.8
60
Quality of Support
8.8
1,012
8.8
120
Has the product been a good partner in doing business?
9.0
529
9.0
59
Product Direction (% positive)
9.3
1,037
8.9
121
Features by Category
Sales Force Automation
8.9
717
|
Verified
8.7
90
8.3
416
7.3
59
8.8
707
|
Verified
8.1
73
8.5
705
|
Verified
8.4
84
8.3
506
|
Verified
7.2
61
8.6
336
|
Verified
8.1
74
8.2
481
|
Verified
6.8
62
8.1
467
7.2
65
8.4
509
|
Verified
7.5
67
Marketing Automation
8.5
548
7.3
72
8.5
521
7.1
62
8.9
628
7.4
68
7.9
114
6.1
57
Customer Support
8.5
533
7.4
69
8.6
541
7.1
59
8.6
547
7.4
60
8.2
457
6.6
52
8.5
477
7.0
53
Reporting & Analytics
8.4
630
|
Verified
7.9
69
8.6
664
|
Verified
8.1
78
8.3
507
|
Verified
7.1
62
Mobile & Social
Feature Not Available
6.8
53
8.2
207
|
Verified
5.9
53
8.3
330
|
Verified
7.1
69
Platform
8.4
404
|
Verified
7.7
57
8.5
396
|
Verified
7.3
50
8.7
414
|
Verified
8.1
53
8.3
314
|
Verified
7.3
45
7.7
258
6.5
43
8.0
301
|
Verified
7.3
48
8.8
410
|
Verified
8.1
56
8.0
285
|
Verified
7.9
48
Integration
8.4
375
|
Verified
6.9
43
8.3
333
|
Verified
6.7
41
7.9
297
|
Verified
6.7
35
Generative AI
7.6
85
5.8
36
Agentic AI - CRM
Not enough data
6.5
24
Not enough data
6.0
22
Not enough data
6.5
24
Not enough data
6.3
23
Not enough data
6.7
23
Not enough data
6.4
23
Not enough data
6.5
23
Email Marketing
9.3
12
8.3
20
9.2
11
8.0
22
8.1
9
7.4
18
8.8
11
7.8
18
Online Marketing
9.0
8
7.7
17
8.5
8
7.9
14
8.1
12
6.1
11
9.4
9
7.9
17
Not enough data
7.2
16
Lead Management
8.9
9
7.3
15
8.5
8
7.8
20
8.7
10
7.6
19
8.5
9
7.1
15
8.9
9
6.5
16
8.9
11
6.3
15
9.2
10
7.1
18
8.7
9
7.8
16
Campaign Management
9.2
6
6.8
14
8.8
7
7.2
18
Not enough data
7.2
20
Not enough data
7.1
13
Social
Not enough data
5.3
12
Not enough data
4.5
10
Not enough data
4.8
11
9.3
5
5.8
11
Not enough data
5.4
12
Reporting & Analytics
8.7
10
8.0
18
8.5
11
5.3
12
8.6
7
5.4
13
Not enough data
6.0
12
Not enough data
5.0
12
Platform
9.0
5
7.5
26
8.6
6
7.6
26
8.3
6
7.9
28
9.3
5
7.4
23
Not enough data
6.1
20
8.1
6
7.6
27
Not enough data
6.9
24
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
8.6
7
7.0
28
8.3
6
6.7
22
9.0
5
5.8
20
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.1
19
Not enough data
8.3
19
Not enough data
8.6
20
Not enough data
8.7
18
Not enough data
Organization
8.6
20
Not enough data
8.9
19
Not enough data
7.9
19
Not enough data
Performance Analysis
7.9
17
Not enough data
8.3
23
Not enough data
Sales Analysis
7.8
20
Not enough data
8.8
21
Not enough data
Generative AI
8.3
12
Not enough data
7.9
13
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
9.0
236
|
Verified
Not enough data
8.9
244
|
Verified
Not enough data
8.4
182
|
Verified
Not enough data
8.7
182
|
Verified
Not enough data
8.9
219
|
Verified
Not enough data
8.7
69
Not enough data
8.8
64
Not enough data
Repeatability and Reportability
8.9
206
|
Verified
Not enough data
8.9
222
|
Verified
Not enough data
8.9
220
|
Verified
Not enough data
8.7
186
|
Verified
Not enough data
7.6
57
Not enough data
AI and Automation
8.4
66
Not enough data
8.2
69
Not enough data
8.3
62
Not enough data
7.9
63
Not enough data
7.7
59
Not enough data
Generative AI
8.2
28
Not enough data
Agentic AI - Sales Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
9.1
17
Not enough data
8.3
16
Not enough data
8.2
14
Not enough data
8.3
15
Not enough data
Additional Functionality
8.4
15
Not enough data
8.2
12
Feature Not Available
8.4
15
Not enough data
8.5
11
Not enough data
8.3
13
Not enough data
Agentic AI - Visitor Identification
Not enough data
Not enough data
Agentic AI - Lead Scoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Attribution
8.8
50
Not enough data
9.0
51
Not enough data
8.6
50
Not enough data
Discovery
8.9
51
Not enough data
8.5
53
Not enough data
8.7
50
Not enough data
Management
8.7
49
Not enough data
9.0
51
Not enough data
Platform
8.5
49
Not enough data
8.7
51
Not enough data
Agentic AI - Sales Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incentives
8.5
28
Not enough data
8.6
29
Not enough data
7.9
28
Not enough data
8.3
30
Not enough data
Personalization
8.8
32
Not enough data
8.6
33
Not enough data
8.6
34
Not enough data
8.4
31
Not enough data
Administrative
8.5
32
Not enough data
8.4
29
Not enough data
8.4
28
Not enough data
Agentic AI - Email Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
8.9
223
Not enough data
8.8
216
Not enough data
8.2
50
Not enough data
Customizations
9.0
233
Not enough data
9.2
238
Not enough data
8.9
245
Not enough data
8.6
219
Not enough data
8.9
240
Not enough data
Generative AI
7.7
32
Not enough data
Agentic AI - Sales Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
8.1
84
Not enough data
8.4
84
Not enough data
8.2
78
Not enough data
8.4
89
Not enough data
8.3
84
Not enough data
Predictive Analytics
8.1
85
Not enough data
8.2
83
Not enough data
8.0
78
Not enough data
7.6
80
Not enough data
Sales Management
8.4
89
Not enough data
7.8
79
Not enough data
8.3
84
Not enough data
8.7
89
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
8.8
137
Not enough data
8.8
120
Not enough data
8.7
130
Not enough data
9.1
146
Not enough data
Not enough data
Not enough data
Contacts
9.0
151
Not enough data
9.0
137
Not enough data
9.0
143
Not enough data
Insights
9.1
165
Not enough data
9.1
142
Not enough data
8.9
123
Not enough data
9.0
145
Not enough data
9.0
141
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshsales and SuperOffice CRM are categorized as Online Form Builder, CRM, and Marketing Automation
Unique Categories
Freshsales is categorized as Sales Engagement, AI Sales Assistant, Outbound Call Tracking, Sales Analytics, Lead Scoring, Email Tracking, Sales Performance Management, and Visitor Identification
SuperOffice CRM has no unique categories
Reviews
Reviewers' Company Size
Freshsales
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SuperOffice CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
16.7%
Computer Software
13.7%
Marketing and Advertising
7.8%
Financial Services
4.1%
Internet
3.6%
Other
54.1%
Wholesale
8.3%
Computer Software
5.8%
Information Technology and Services
5.1%
Mechanical or Industrial Engineering
3.8%
Manufacturing
3.2%
Other
73.7%
Alternatives
Discussions
What is Freshsales used for?
2 Comments
BP
It's used for a number of things from lead generation to managing client accounts. It's a great tool to keep everything under 1 umbrella that is accessible...Read more
What are the three benefits of CRM?
2 Comments
BP
1. Creating sequences/pipelines to contact leads quicker and stay in communication with them easier
2. Allowing the sales team to easily access the...Read more
Will it be possible to create documents when on mobile app?
1 Comment
MC
I hear from support there are some wishes for this in the future when the technology is there to support it!Read more
SuperOffice CRM has no more discussions with answers
